Previous incidents
Networking connectivity issue
Resolved Sep 23, 2020 at 12:14pm UTC
We are no longer seeing this issue since September 23rd, 09:00 UTC. We will keep monitoring in case of any regression.
1 previous update
Airbnb connectivity issue
Resolved Sep 21, 2020 at 09:36am UTC
This incident has been resolved.
6 previous updates
Networking latency
Resolved Sep 18, 2020 at 01:00pm UTC
This incident has been resolved.
2 previous updates
Airbnb Authentication incident
Resolved Sep 12, 2020 at 01:09pm UTC
This incident has been resolved.
2 previous updates
Airbnb Authentication incident
Resolved Sep 11, 2020 at 12:00pm UTC
This incident has been resolved.
4 previous updates
Very high volume of requests to our public API impacting the availability of ...
Resolved Sep 02, 2020 at 12:32pm UTC
We are currently experiencing a temporary outage affecting our operations. Our development team is investigating the root cause of the issue.
Intermittent outage
Resolved Sep 02, 2020 at 09:45am UTC
This incident has been resolved.
1 previous update
Support communication is currently down.
Resolved Sep 01, 2020 at 04:17pm UTC
This incident has been resolved.
1 previous update
Web application down
Resolved Aug 31, 2020 at 10:28pm UTC
We are currently investigating an outage of the web application.
Cloudflare incident affecting our operations
Resolved Aug 30, 2020 at 04:41pm UTC
This incident has been resolved.
3 previous updates
Elevated Airbnb API Errors
Resolved Aug 20, 2020 at 10:13pm UTC
This incident has been resolved.
4 previous updates
Elevated Airbnb API Errors
Resolved Aug 16, 2020 at 01:49pm UTC
This incident has been resolved.
2 previous updates
Investigating database issues
Resolved Aug 11, 2020 at 05:32pm UTC
All scheduled and team messages that were due during the incident window were sent. The incident is now resolved.
4 previous updates
Missing Airbnb guest details
Resolved Jul 23, 2020 at 11:15am UTC
All guest details have been populated on all conversations. The incident is now resolved.
5 previous updates
Web application is loading slowly
Resolved Jul 23, 2020 at 07:27am UTC
This incident has been resolved.
1 previous update
Metrics updates suspended
Resolved Jul 14, 2020 at 04:51pm UTC
This incident has been resolved.
1 previous update
Airbnb accounts disconnected
Resolved Jul 14, 2020 at 11:08am UTC
Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services.
In addition, this outage has affected the authentication of some Airbnb accounts.
We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts.
1 previous update
Messaging Temporarily Unavailable
Resolved Jul 13, 2020 at 03:48pm UTC
This incident has been resolved.
2 previous updates
Airbnb Authentication incident
Resolved Jul 12, 2020 at 12:28am UTC
This incident has been resolved.
4 previous updates
Metrics under maintenance
Resolved Jul 07, 2020 at 11:55pm UTC
This incident has been resolved.
2 previous updates
Elevated Airbnb API Errors
Resolved Jul 01, 2020 at 09:53pm UTC
This incident has been resolved.
4 previous updates