Resolved -
This incident has been resolved.
All Airbnb reservations are syncing and messages should be going out as normal.
All schlage codes will now send as expected to guests.
Jul 28, 23:30 UTC
Update -
We are continuing to monitor for any further issues.
Jul 28, 23:29 UTC
Monitoring -
The issue has now been resolved and the application is back up.
It was also been determined that syncing with Airbnb for reservations and messages was down while the application was.
We will be resyncing all Airbnb accounts shortly.
Jul 28, 23:29 UTC
Identified -
We've identified the affected services and are working on implementing a new configuration to resolve the issue.
Jul 28, 22:38 UTC
Update -
We are continuing to investigate this issue.
Jul 28, 22:21 UTC
Update -
Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster.
Jul 28, 22:07 UTC
Update -
We are continuing to investigate this issue.
Jul 28, 21:42 UTC
Update -
We are continuing to investigate this issue.
Jul 28, 21:41 UTC
Investigating -
We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident.
This is not impacting our services or messaging. All reservations and messaging will continue to sync and send.
Jul 28, 21:15 UTC