Welcome to Hospitable.com status page!
All Systems Operational

About This Site

Hospitable.com (previously Smartbnb) automates the management of your Airbnb, Vrbo and Booking.com listings. https://hospitable.com

Our Websites Operational
90 days ago
100.0 % uptime
Today
Landing page (hospitable.com) Operational
90 days ago
100.0 % uptime
Today
Web application (my.hospitable.com) Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.59 % uptime
Today
Booking.com API ? Operational
90 days ago
99.84 % uptime
Today
Airbnb.com API ? Operational
90 days ago
99.58 % uptime
Today
Vrbo API ? Operational
90 days ago
99.35 % uptime
Today
Products & Features Operational
90 days ago
99.76 % uptime
Today
Inbox Operational
90 days ago
99.42 % uptime
Today
Calendar Operational
90 days ago
99.95 % uptime
Today
Guest experience ? Operational
90 days ago
99.44 % uptime
Today
Operations ? Operational
90 days ago
99.86 % uptime
Today
Reservations Sync ? Operational
90 days ago
99.87 % uptime
Today
(Legacy) Metrics Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
Emails ? Operational
SMS ? Operational
Payment processing (Subscriptions) ? Operational
Billing & Invoicing (Subscriptions) ? Operational
Supporting our customers Operational
Live chat & email support, product tours and support documentation (on help.smartbnb.io) ? Operational
Outbound calls Operational
Zoom Meetings Operational
Datacenter Operational
Cloudflare DNS Updates Operational
Cloudflare DNS Root Servers Operational
Sync Operational
Pricing Sync & Availability Sync Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Airbnb • HTTP errors ?
Fetching
Guest experience • Event messages
Guest experience • Scheduled messages
Operations • Notifications
Web application uptime (my.smartbnb.io)
Fetching
Web application (my.smartbnb.io) response time
Fetching
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - We have stress-tested the rate limits that are provided by Airbnb, and we have ensured that they are up to our expectations. Our messaging limit are now 2 orders of magnitude greater than other software providers.

In turn, this means it's the best time to upgrade your account to our Airbnb official integration, and benefit from real-time messaging, and a greater quality of service. Happy hosting!
Dec 2, 17:01 UTC
Monitoring - We received confirmation from Airbnb a few hours ago that the rate limits have been increased accordingly. We are currently monitoring our messaging service and will provide a further update once confirmed that backend operations are back to normal.
Dec 2, 02:02 UTC
Update - Our development team implemented the necessary workaround so that scheduled messages are currently sent successfully. However, you can expect that some of the messages will be sent with a delay of a few minutes.

We received a response from the Airbnb API team that they will increase the rate limits for our messaging service, which will resolve the root cause of the incident. We are waiting for confirmation from them that the needed changes were made and the rate limits were increased.

Once we receive it, we will revert to our previous implementation so that there is no delay in sending messages. We will provide further updates as soon as our messaging service is again fully operational.
Dec 1, 09:17 UTC
Identified - We have identified that Airbnb is enforcing inappropriate rate limits for the Hospitable application. Only scheduled messages are impacted by this incident.

We have reached out to the Airbnb connectivity team to ensure that the correct limits are being used, which ensures that we can send the appropriate amount of message at the appropriate time.

In the meantime, our engineering team has taken measures to ensure that we can still send a high volume of scheduled messages. This includes delaying the messages by a few minutes to ensure the inappropriate rate limits are being complied with for the time being.

This incident is not affecting the usage of the inbox, or other features of the Hospitable application.
Nov 29, 13:36 UTC
Investigating - We're seeing a high rate of failures in sending messages for Airbnb guests. On the Hospitable interface, a message may be shown as sent successfully, but it is not seen in the thread and is not sent to the Airbnb platform.

Our Airbnb integration may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal.

We are investigating the root cause of the issue. We recommend managing your guest messaging directly in your Airbnb inbox in the meantime.
Nov 28, 07:55 UTC
Dec 1, 2021
Nov 30, 2021
Resolved - This incident has been resolved.
Nov 30, 09:02 UTC
Investigating - Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation.

This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal.
Nov 30, 08:30 UTC
Nov 29, 2021
Nov 28, 2021
Nov 27, 2021
Resolved - This incident has been resolved.
Nov 27, 07:07 UTC
Monitoring - Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation.

This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal.
Nov 27, 06:28 UTC
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 04:59 UTC
Update - We are continuing to monitor for any further issues.
Nov 23, 13:54 UTC
Monitoring - Vrbo and Airbnb are currently experiencing an elevated rate of API errors due to a proxy partner outage. We are monitoring the situation.
Nov 23, 13:27 UTC
Nov 23, 2021
Nov 22, 2021
Resolved - Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation.

This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal.
Nov 22, 19:11 UTC
Resolved - This incident has been resolved.
Nov 22, 10:05 UTC
Identified - Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation.

This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal.
Nov 22, 09:16 UTC