Resolved -
Our web application and services' performance and load times are back to normal.
Sep 15, 05:39 UTC
Monitoring -
We are seeing things return to normal and performance increase again, we will continue to monitor as services come back up.
Sep 14, 15:16 UTC
Investigating -
We are seeing a recurrence of a previous networking issue with a third-party infrastructure provider that is causing degraded performance for our application. The issue is currently being actively investigated.
Sep 14, 14:45 UTC
Resolved -
The backlog has been cleared and we are seeing no issues with the generation and sending of Airbnb scheduled messages at this time.
Sep 14, 03:49 UTC
Monitoring -
Due to the earlier networking issue a delay, and backlog, of scheduled messages occurred - for Airbnb in particular. We have now increased our capacity to process the backlog and we are working through it quickly.
Sep 14, 03:34 UTC
Investigating -
We are aware that some hosts are not seeing scheduled messages in the activity panel in conversations. Our engineers are currently investigating the issue.
Sep 14, 01:44 UTC
Resolved -
Our service provider has implemented a solution and we are now experiencing normal performance levels.
Sep 14, 01:09 UTC
Update -
Our application's performance has improved, but it is not yet back to normal. Our infrastructure provider is still working on a fix.
Sep 13, 22:06 UTC
Identified -
Our engineers have identified a networking issue with a third-party infrastructure provider that is causing degraded performance for our application. The issue is currently being actively investigated.
Sep 13, 20:27 UTC
Investigating -
We have observed that our application is currently running slower than usual. Our engineers are actively investigating the issue.
Sep 13, 20:23 UTC
Resolved -
Our authentication service suffered an extended outage. This resulted in API credentials not showing within Hospitable and an inability to authenticate with our Public API, this included third party applications that utilise our Public API.
The service has now recovered and all operations have resumed.
Sep 12, 02:30 UTC