All guest details have been populated on all conversations. The incident is now resolved.

We are currently in the process of backfilling guest details for affected conversations. This is expected to be completed within an hour.

We have fixed the secondary with duplicated conversations appearing on the Smartbnb inbox. We are working on backfilling the guest details for threads that would still be affected by the principal issue.

All workers are currently re-enabled, and missing details are populated on new and updated conversations.

• We are working on backfilling the data for remaining conversations where guest details were not populated.
• We are also working on managing a secondary issue where conversations would appear duplicated (with no adverse user impact).

The deploy introduced a critical issue. We have suspended all workers momentarily.

A fix is in the process of being deployed. To limit the impact on pending messages, scheduled messages and team notifications are being paused. They will be processed as soon as the deployment is completed and validated.