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Downtime

Airbnb Authentication incident

Sep 11, 2020 at 04:16pm UTC
Affected services
AI

Resolved
Sep 12, 2020 at 01:09pm UTC

This incident has been resolved.

Updated
Sep 11, 2020 at 04:22pm UTC

We are seeing this issue has been resolved. If you are experiencing issues reconnecting your Airbnb account, you should first click on “...” next to the disconnected account, then click Update, and enter your Airbnb credentials. If the issue persists, you may proceed to deleting the account (“...”, then Delete) and re-add it (click “Add new” and follow the instructions).

Created
Sep 11, 2020 at 04:16pm UTC

Similar to the incident on Tuesday and Thursday, Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We working on limiting the impact of this incident for our customers.