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Degraded

Airbnb Authentication incident

Jul 11, 2020 at 06:35pm UTC
Affected services
AI

Resolved
Jul 12, 2020 at 12:28am UTC

This incident has been resolved.

Updated
Jul 12, 2020 at 12:28am UTC

The incident has been resolved. We recommend customers whose Airbnb accounts were disconnected to reconnect their accounts at the first opportunity.

Updated
Jul 11, 2020 at 08:10pm UTC

No authentication errors have occurred in the past 15 minutes; the authentication incident seems to be on its way to resolution by Airbnb.

We are also observing a higher success rate for reconnecting Airbnb accounts. We recommend affected users (who have seen their Airbnb account disconnected) to:
1) reset their Airbnb password from www.airbnb.com/forgot_password,
2) reconnect their Airbnb account from https://my.smartbnb.io/settings/accounts.

Updated
Jul 11, 2020 at 08:10pm UTC

We are continuing to monitor for any further issues.

Created
Jul 11, 2020 at 06:35pm UTC

Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We recommend that customers affected reconnect their Airbnb accounts on https://my.smartbnb.io/settings/accounts at the first opportunity.