Investigating database issues
Resolved
Aug 11 at 07:32pm CEST
All scheduled and team messages that were due during the incident window were sent. The incident is now resolved.
Affected services
Updated
Aug 11 at 07:27pm CEST
All our operations have resumed. We are monitoring the situation, and rebooting messages that were due during the incidents window.
Affected services
Updated
Aug 11 at 07:12pm CEST
We have resumed operations for Messaging and Sync are monitoring. Metrics operations are still suspended.
Affected services
Updated
Aug 11 at 07:09pm CEST
We have identified the root cause of the issue and are working on the remediation.
Affected services
Created
Aug 11 at 07:06pm CEST
We are currently investigating an issue in relation with our database servers. We have decided to stop workers to limit the impact of remediation. Conversations and reservations are not refreshed to their recent state. All pending operations will resume as expected.
Affected services