Investigating database issues
Resolved
Aug 11, 2020 at 05:32pm UTC
All scheduled and team messages that were due during the incident window were sent. The incident is now resolved.
Affected services
Updated
Aug 11, 2020 at 05:27pm UTC
All our operations have resumed. We are monitoring the situation, and rebooting messages that were due during the incidents window.
Affected services
Updated
Aug 11, 2020 at 05:12pm UTC
We have resumed operations for Messaging and Sync are monitoring. Metrics operations are still suspended.
Affected services
Updated
Aug 11, 2020 at 05:09pm UTC
We have identified the root cause of the issue and are working on the remediation.
Affected services
Created
Aug 11, 2020 at 05:06pm UTC
We are currently investigating an issue in relation with our database servers. We have decided to stop workers to limit the impact of remediation. Conversations and reservations are not refreshed to their recent state. All pending operations will resume as expected.
Affected services