Previous incidents
Cloudflare incident affecting our operations
Resolved Aug 30, 2020 at 4:41pm UTC
This incident has been resolved.
3 previous updates
Elevated Airbnb API Errors
Resolved Aug 20, 2020 at 10:13pm UTC
This incident has been resolved.
4 previous updates
Elevated Airbnb API Errors
Resolved Aug 16, 2020 at 1:49pm UTC
This incident has been resolved.
2 previous updates
Investigating database issues
Resolved Aug 11, 2020 at 5:32pm UTC
All scheduled and team messages that were due during the incident window were sent. The incident is now resolved.
4 previous updates
Missing Airbnb guest details
Resolved Jul 23, 2020 at 11:15am UTC
All guest details have been populated on all conversations. The incident is now resolved.
5 previous updates
Web application is loading slowly
Resolved Jul 23, 2020 at 7:27am UTC
This incident has been resolved.
1 previous update
Metrics updates suspended
Resolved Jul 14, 2020 at 4:51pm UTC
This incident has been resolved.
1 previous update
Airbnb accounts disconnected
Resolved Jul 14, 2020 at 11:08am UTC
Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services.
In addition, this outage has affected the authentication of some Airbnb accounts.
We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts.
1 previous update
Messaging Temporarily Unavailable
Resolved Jul 13, 2020 at 3:48pm UTC
This incident has been resolved.
2 previous updates
Airbnb Authentication incident
Resolved Jul 12, 2020 at 12:28am UTC
This incident has been resolved.
4 previous updates
Metrics under maintenance
Resolved Jul 7, 2020 at 11:55pm UTC
This incident has been resolved.
2 previous updates
Elevated Airbnb API Errors
Resolved Jul 1, 2020 at 9:53pm UTC
This incident has been resolved.
4 previous updates
Build up in the Airbnb account update queue
Resolved Jun 16, 2020 at 8:14pm UTC
This incident has been resolved.
2 previous updates
Elevated Airbnb API Errors
Resolved Jun 13, 2020 at 6:29pm UTC
This incident has been resolved.
1 previous update