Previous incidents

August 2020
Aug 30, 2020
1 incident

Cloudflare incident affecting our operations

Downtime

Resolved Aug 30 at 06:41pm CEST

This incident has been resolved.

3 previous updates
Aug 20, 2020
1 incident

Elevated Airbnb API Errors

Downtime

Resolved Aug 21 at 12:13am CEST

This incident has been resolved.

4 previous updates
Aug 16, 2020
1 incident

Elevated Airbnb API Errors

Degraded

Resolved Aug 16 at 03:49pm CEST

This incident has been resolved.

2 previous updates
Aug 11, 2020
1 incident

Investigating database issues

Downtime

Resolved Aug 11 at 07:32pm CEST

All scheduled and team messages that were due during the incident window were sent. The incident is now resolved.

4 previous updates
July 2020
Jul 23, 2020
1 incident

Missing Airbnb guest details

Downtime

Resolved Jul 23 at 01:15pm CEST

All guest details have been populated on all conversations. The incident is now resolved.

5 previous updates
Jul 22, 2020
1 incident

Web application is loading slowly

Downtime

Resolved Jul 23 at 09:27am CEST

This incident has been resolved.

1 previous update
Jul 14, 2020
2 incidents

Metrics updates suspended

Downtime

Resolved Jul 14 at 06:51pm CEST

This incident has been resolved.

1 previous update

Airbnb accounts disconnected

Downtime

Resolved Jul 14 at 01:08pm CEST

Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services.

In addition, this outage has affected the authentication of some Airbnb accounts.

We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts.

1 previous update
Jul 13, 2020
1 incident

Messaging Temporarily Unavailable

Downtime

Resolved Jul 13 at 05:48pm CEST

This incident has been resolved.

2 previous updates
Jul 11, 2020
1 incident

Airbnb Authentication incident

Degraded

Resolved Jul 12 at 02:28am CEST

This incident has been resolved.

4 previous updates
Jul 07, 2020
1 incident

Metrics under maintenance

Degraded

Resolved Jul 08 at 01:55am CEST

This incident has been resolved.

2 previous updates
Jul 01, 2020
1 incident

Elevated Airbnb API Errors

Degraded

Resolved Jul 01 at 11:53pm CEST

This incident has been resolved.

4 previous updates
June 2020
Jun 16, 2020
1 incident

Build up in the Airbnb account update queue

Downtime

Resolved Jun 16 at 10:14pm CEST

This incident has been resolved.

2 previous updates
Jun 13, 2020
1 incident

Elevated Airbnb API Errors

Degraded

Resolved Jun 13 at 08:29pm CEST

This incident has been resolved.

1 previous update