Previous incidents
Schlage Outage - Elevated errors started around 9am US-PST
Resolved May 31 at 07:46am CEST
Schlage had resolved the issue at around 5:30 PM PDT today, and we've continued to monitor the devices for the last few hours, given that their status page has been inconsistent with what we've been experiencing. Devices should be syncing again as expected. Please let us know if you continue to experience any issues.
2 previous updates
Inbox Conversations don't show property info, checkout date, reservation fina...
Resolved May 23 at 10:44pm CEST
The fix is live. All information is restored in the Inbox Conversation. Please reach out to support if you continue to see any issues as you should not.
1 previous update
Schlage is experiencing some DNS issues
Resolved May 16 at 12:49am CEST
Schlage has now resolved this incident. All Schlage accounts will be automatically reconnected. No further action is necessary.
1 previous update
Booking.com Reservations API outage
Resolved May 05 at 09:27pm CEST
This incident has been resolved.
1 previous update
Reduced application performance.
Resolved Apr 29 at 11:26pm CEST
This incident has been resolved.
3 previous updates
Existing Currency Changed Erroneously On Properties
Resolved Apr 18 at 03:02am CEST
We have corrected currencies and synced the calendars for the affected properties. This is now resolved.
3 previous updates
Unable to Load Website and App
Resolved Apr 10 at 04:45am CEST
Service has now been restored.
Thank you for your patience.
1 previous update
Unable to send manual messages in the Inbox
Resolved Apr 07 at 09:42pm CEST
This incident has been resolved.
2 previous updates
Issue with sending commands to Nuki and account disconnections
Resolved Mar 22 at 10:37pm CET
Nuki has resolved the incident on their status page: https://status.nuki.io/en/
Hosts using our Nuki locks will need to reconnect their Nuki account under Devices -> Connect Devices
1 previous update
Inbox not loading for some team members
Resolved Mar 13 at 09:55am CET
This incident has been resolved.
2 previous updates
Elevated Vrbo API Errors
Resolved Mar 11 at 11:47am CET
This incident was resolved at 10:35 UTC
1 previous update
Degraded application performance
Resolved Mar 07 at 03:18pm CET
This incident has been resolved.
2 previous updates
Messaging from/to Booking.com is not functioning
Resolved Mar 06 at 03:17pm CET
This incident has been resolved.
3 previous updates