Previous incidents
Schlage Outage - Elevated errors started around 9am US-PST
Resolved May 31, 2025 at 5:46am UTC
Schlage had resolved the issue at around 5:30 PM PDT today, and we've continued to monitor the devices for the last few hours, given that their status page has been inconsistent with what we've been experiencing. Devices should be syncing again as expected. Please let us know if you continue to experience any issues.
2 previous updates
Inbox Conversations don't show property info, checkout date, reservation fina...
Resolved May 23, 2025 at 8:44pm UTC
The fix is live. All information is restored in the Inbox Conversation. Please reach out to support if you continue to see any issues as you should not.
1 previous update
Schlage is experiencing some DNS issues
Resolved May 15, 2025 at 10:49pm UTC
Schlage has now resolved this incident. All Schlage accounts will be automatically reconnected. No further action is necessary.
1 previous update
Booking.com Reservations API outage
Resolved May 5, 2025 at 7:27pm UTC
This incident has been resolved.
1 previous update
Reduced application performance.
Resolved Apr 29, 2025 at 9:26pm UTC
This incident has been resolved.
3 previous updates
Existing Currency Changed Erroneously On Properties
Resolved Apr 18, 2025 at 1:02am UTC
We have corrected currencies and synced the calendars for the affected properties. This is now resolved.
3 previous updates
Unable to Load Website and App
Resolved Apr 10, 2025 at 2:45am UTC
Service has now been restored.
Thank you for your patience.
1 previous update
Unable to send manual messages in the Inbox
Resolved Apr 7, 2025 at 7:42pm UTC
This incident has been resolved.
2 previous updates
Issue with sending commands to Nuki and account disconnections
Resolved Mar 22, 2025 at 9:37pm UTC
Nuki has resolved the incident on their status page: https://status.nuki.io/en/
Hosts using our Nuki locks will need to reconnect their Nuki account under Devices -> Connect Devices
1 previous update
Inbox not loading for some team members
Resolved Mar 13, 2025 at 8:55am UTC
This incident has been resolved.
2 previous updates
Elevated Vrbo API Errors
Resolved Mar 11, 2025 at 10:47am UTC
This incident was resolved at 10:35 UTC
1 previous update
Degraded application performance
Resolved Mar 7, 2025 at 2:18pm UTC
This incident has been resolved.
2 previous updates
Messaging from/to Booking.com is not functioning
Resolved Mar 6, 2025 at 2:17pm UTC
This incident has been resolved.
3 previous updates