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Downtime
Schlage is experiencing some DNS issues
May 15, 2025 at 07:47pm UTC
Affected services
Smart Devices
Resolved
May 15, 2025 at 10:49pm UTC
Schlage has now resolved this incident. All Schlage accounts will be automatically reconnected. No further action is necessary.
Affected services
Smart Devices
Created
May 15, 2025 at 07:47pm UTC
Schlage is experiencing some DNS issues. This was first reported to us at ~10:30 US-PST.
If this is not resolved on Schlage's side, you may see increased reports of:
◘Failures in connecting Schlage account
◘Unlock functionality (PIN code and remote unlock) failure
◘Account disconnects due to token refresh failures
Schlage team is already working on it.
Affected services
Smart Devices