Previous incidents

We are fully back online.

We have recovered from the downtime and are monitoring

Hosts with disconnected Vrbo accounts will need to reconnect their Vrbo channel(s) using the “Hospitable – Vrbo Connection” Chrome extension by following the step-by-step instructions provided here: https://help.hospitable.com/en/articles/13064450

This issue appears to have been caused by Vrbo invalidating some authentication sessions, including connections that were not established through the Chrome extension. Reconnecting via the Chrome extension will restore the connection and allow sync...

A fix was deployed on Airbnb's side on Thu, Feb 26, 2026 02:57 UTC.
At this point, the messages are still missing from the API and we are waiting for a resolution from Airbnb for when they will be restored.

Our smart devices partner, Seam, has confirmed that the outage has been resolved. All systems are now up and running, including device management such as Smart lock codes and thermostat presets syncs.

Vrbo API is operational.

Incident affecting chat: Smarty is currently down. We're monitoring the status page for the software that powers Smarty and will update once it's back up and running.

Our customer support provider has resolved the issue, and support is available again.
The Hospitable app was not impacted at any time.

The Vrbo integration and reconnection process has returned to its fully functional state.

The fix has been implemented, and Airbnb conversations are now loading properly.