Previous incidents
Manual messages fail to send for Airbnb reservations
Resolved May 27, 2022 at 9:06am UTC
We have identified a problem with our external proxy provider that prevented messages from reaching Airbnb. This incident has been resolved.
1 previous update
Elevated Vrbo API Errors
Resolved May 10, 2022 at 5:37pm UTC
This incident has been resolved.
1 previous update
Pages loading slowly in the platform
Resolved May 6, 2022 at 3:46pm UTC
This incident has been resolved.
2 previous updates
Delay loading pages in our application
Resolved Apr 21, 2022 at 8:59pm UTC
This incident has been resolved.
8 previous updates
Airbnb messaging sync issue
Resolved Apr 13, 2022 at 6:05am UTC
We have received confirmation from Airbnb that there was a backlog on their services about 6 hours ago that had caused the delay in the delivery of the webhook notifications that lasted for a few hours.
This backlog has since been cleared and webhook notifications are being delivered promptly once again.
1 previous update
Elevated Vrbo API Errors
Resolved Apr 8, 2022 at 4:32am UTC
This incident has been resolved.
1 previous update
Conversation threads with Airbnb guests not created on Hospitable.com
Resolved Mar 28, 2022 at 4:07pm UTC
Airbnb has now resolved the the issue on their end, all event webhooks have been backfilled, and conversation threads should be available for all guests.
1 previous update
Reservation Confirmation Code Missing from Reviews
Resolved Mar 29, 2022 at 5:18pm UTC
Airbnb released a fix for this issue, which should resolve the problem with missing reservation confirmation code in reviews and reservation alteration webhook notifications. They will continue to monitor this closely.
2 previous updates