Back to overview
Downtime

Some Airbnb messages not importing to Hospitable

Jul 27, 2025 at 08:48am UTC
Affected services
Inbox

Resolved
Jul 27, 2025 at 03:43pm UTC

This incident has been resolved.

Updated
Jul 27, 2025 at 01:38pm UTC

A fix has been implemented and we are monitoring the results.

Updated
Jul 27, 2025 at 12:49pm UTC

We have identified that the issue is a result of a change in how Airbnb communicates with our system. Our engineers are working to address it.

Updated
Jul 27, 2025 at 10:41am UTC

We have identified the issue and our engineering team are working on a fix.

Created
Jul 27, 2025 at 08:48am UTC

We received multiple reports of new messages from Guests or inquiries not importing to Hospitable. We are currently investigating this,