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Downtime

Scheduled messages not being generated and not sending, for Airbnb

Sep 14, 2023 at 01:44am UTC
Affected services
Inbox
Guest experience

Resolved
Sep 14, 2023 at 03:49am UTC

The backlog has been cleared and we are seeing no issues with the generation and sending of Airbnb scheduled messages at this time.

Updated
Sep 14, 2023 at 03:34am UTC

Due to the earlier networking issue a delay, and backlog, of scheduled messages occurred - for Airbnb in particular. We have now increased our capacity to process the backlog and we are working through it quickly.

Created
Sep 14, 2023 at 01:44am UTC

We are aware that some hosts are not seeing scheduled messages in the activity panel in conversations. Our engineers are currently investigating the issue.