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Downtime

Emails delayed, then being sent several times

Sep 20, 2021 at 10:01pm UTC
Affected services
AI

Resolved
Sep 21, 2021 at 12:00am UTC

This incident has been resolved.

Updated
Sep 20, 2021 at 11:37pm UTC

We are continuing to monitor for any further issues.

Updated
Sep 20, 2021 at 11:32pm UTC

A fix has been implemented and we are monitoring the results.

Created
Sep 20, 2021 at 10:01pm UTC

We have identified an incident with a third-party email provider, starting at 17:15 with messages being abnormally delayed. We are now investigating an issue with this third-party sending some of the delayed messages being sent several times.

This incident does not affect in any way messages that are being sent by our application to guests or to teammates.