Delay in account sync

Incident Report for Hospitable.com

Resolved

This incident has been resolved.

Posted Jul 11, 2019 - 06:58 UTC

Identified

After the release of the new version of Smartbnb, we are experiencing a higher than usual load for account syncs.

This is causing a significant delay between the moment an account is connected, and the moment any new listings or updated listings associated with the account will fully appear within the system. This delay is currently at around 60 minutes and is decreasing. We have dedicated more server resources to handle this level of activity and the problem should be resolved soon.

Posted Jul 10, 2019 - 22:35 UTC

This incident affected: Channels (Airbnb.com API, Vrbo API).