Reservation alterations resulted in smart lock code failures

Incident Report for Hospitable.com

Resolved

On Dec 28, 2023 our integration partner found an issue on their end that was causing codes to fail if they had to be updated after they were created.

On Jan 3, 2024 we implemented an interim fix to bypass the issue so that codes wouldn't fail if they had to be altered.

On Jan 4, 2024 our integration partner implemented a fix for the issue on their end and we rolled back our own changes.

This impacted all smartlock codes (excluding RemoteLock) where the reservation's dates or check-in/check-out times were updated, or if code buffer settings were updated during this time.

Posted Dec 28, 2023 - 07:00 UTC