Some Schlage locks disconnected

Incident Report for Hospitable.com

Resolved

This incident has been resolved.

Schlage had a global outage during this time, all impacted locks and accounts have been reconnected.

Posted Dec 01, 2024 - 06:48 UTC

Investigating

We are currently investigating an incident that has caused some Schlage locks to be disconnected and unable to be reconnected at the moment. We believe this is an issue either with Schlage or Seam.

Posted Nov 30, 2024 - 23:04 UTC

This incident affected: Products & Features (Smartlocks).