Previous incidents

December 2023
Dec 25, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 28, 2023 at 02:17pm UTC

This incident has been resolved.

2 previous updates
Dec 22, 2023
1 incident

Elevated Vrbo API Errors resulting in an inability to connect some Vrbo accounts

Downtime

Resolved Dec 22, 2023 at 08:25pm UTC

We have implemented work around for the errors we saw from the Vrbo API, and the incident has now been resolved. Hospitable users can now reconnect their VRBO accounts reliably.

2 previous updates
Dec 21, 2023
1 incident

Smartlock codes may be delayed.

Degraded

Resolved Dec 22, 2023 at 04:16am UTC

This issue has now been resolved.

3 previous updates
Dec 18, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 18, 2023 at 11:47am UTC

This incident has been resolved.

2 previous updates
Dec 15, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 15, 2023 at 04:26pm UTC

This incident has been resolved.

2 previous updates
Dec 04, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 04, 2023 at 11:31pm UTC

This incident has been resolved.

3 previous updates
November 2023
Nov 01, 2023
1 incident

Degraded calendar performance

Downtime

Resolved Nov 01, 2023 at 05:24pm UTC

We have cleared the backlog of updates from our Public API, this includes updates from dynamic pricing integrations - for example.

We are catching back up on updates from OTAs as part of our calendar sync feature and we catch up on changes we've missed over the next 4 hours.

Reminder that reservation sync, and double booking protection, were not impacted by this issue today.

3 previous updates
October 2023
Oct 30, 2023
1 incident

Delays in receiving updates from Airbnb

Downtime

Resolved Oct 30, 2023 at 10:49pm UTC

Further investigation confirmed that Webhook deliveries from Airbnb were delayed.

As a result, we saw delays in scheduled messages being sent to Airbnb guests, Airbnb reservations being delayed before appearing in Hospitable, and delays in receiving new messages from Airbnb guests.

The incident is now resolved.

1 previous update
Oct 24, 2023
1 incident

Degraded application performance

Degraded

Resolved Oct 24, 2023 at 10:45am UTC

The third-party provider has confirmed resolution of the networking issue.

1 previous update
Oct 23, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Oct 23, 2023 at 06:57pm UTC

This incident has been resolved.

1 previous update
Oct 14, 2023
1 incident

Degraded application performance

Downtime

Resolved Oct 14, 2023 at 01:06pm UTC

This incident has been resolved.

1 previous update
Oct 03, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Oct 03, 2023 at 05:34pm UTC

This incident has been resolved.

If you do not see your Vrbo account reconnected, Vrbo may require you to reconfirm your 2-factor authentication. You can do that by going to Connected Accounts on Hospitable and Reconnecting your Vrbo account.

2 previous updates
Oct 02, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Oct 03, 2023 at 12:11am UTC

This incident has been resolved.

2 previous updates