Some Airbnb messages not importing to Hospitable

Incident Report for Hospitable.com

Resolved

This incident has been resolved.
Posted Jul 27, 2025 - 15:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 27, 2025 - 13:38 UTC

Update

We have identified that the issue is a result of a change in how Airbnb communicates with our system. Our engineers are working to address it.
Posted Jul 27, 2025 - 12:49 UTC

Identified

We have identified the issue and our engineering team are working on a fix.
Posted Jul 27, 2025 - 10:41 UTC

Investigating

We received multiple reports of new messages from Guests or inquiries not importing to Hospitable. We are currently investigating this,
Posted Jul 27, 2025 - 08:48 UTC
This incident affected: Products & Features (Inbox).