Booking.com messages cannot be sent or retrieved

Incident Report for Hospitable.com

Resolved

This incident has been resolved.

Posted Feb 05, 2024 - 23:31 UTC

Monitoring

The issue has been resolved. We are still working with Booking.com's team to better understand the root cause.

Posted Feb 05, 2024 - 22:06 UTC

Update

We are continuing to investigate this issue.

Posted Feb 05, 2024 - 21:04 UTC

Investigating

We are currently investigating an issue preventing us from sending or retrieving Booking.com guest messages. We will update the status page as soon as we have determined the root issue.

Posted Feb 05, 2024 - 19:21 UTC

This incident affected: Channels (Booking.com API) and Products & Features (Inbox, Guest experience).