Unintentional Activation of Rulesets
Incident Report for Hospitable.com
Resolved
On Tuesday, 21st March 2023 at precisely 14:40:00 UTC, a subset of hosts experienced an inadvertent activation of previously disabled (but not deleted) messaging rules which have the same name as any of our default messaging rules.

Our team of engineers promptly detected the irregularity and took corrective action by deactivating the rules for the impacted hosts for all "request to book messages" by 17:45:00 UTC on the same day.

When it was later discovered that more messaging rules were impacted, further corrective action was taken. As of Monday 27 March 2023 14:46 UTC all impacted rulesets that were enabled in error have been disabled.
Posted Mar 27, 2023 - 14:45 UTC