Emails delayed, then being sent several times

Incident Report for Hospitable.com

Resolved

This incident has been resolved.

Posted Sep 21, 2021 - 00:00 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 20, 2021 - 23:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2021 - 23:32 UTC

Identified

We have identified an incident with a third-party email provider, starting at 17:15 with messages being abnormally delayed. We are now investigating an issue with this third-party sending some of the delayed messages being sent several times.

This incident does not affect in any way messages that are being sent by our application to guests or to teammates.

Posted Sep 20, 2021 - 22:01 UTC

This incident affected: Products & Features (Emails).