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Degraded
Some customers are unable to load Smarty
May 27, 2026 at 1:10am UTC
Affected services
Live chat & email support, product tours and support documentation
Resolved
May 27, 2026 at 4:12am UTC
We've fixed the root cause for Smarty failing to load for a subset of customers.
Affected services
Live chat & email support, product tours and support documentation
Created
May 27, 2026 at 1:10am UTC
We're aware of some issues loading Smarty, our AI Customer Support Bot on my.hospitable.com.
Please contact support@hospitable.com with your support queries if Smarty is not loading for you. We are currently investigating the issue.
Affected services
Live chat & email support, product tours and support documentation