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Downtime

Ongoing Network incident AWS

Oct 20, 2025 at 07:05pm UTC
Affected services
Airbnb.com API
Vrbo API
Booking.com API
Web application (my.hospitable.com)
Live chat & email support, product tours and support documentation
Inbox

Resolved
Oct 21, 2025 at 02:58am UTC

This has been resolved.

If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com).

Updated
Oct 20, 2025 at 11:37pm UTC

The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates.

Updated
Oct 20, 2025 at 10:32pm UTC

We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates.

Updated
Oct 20, 2025 at 10:31pm UTC

We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates.

Updated
Oct 20, 2025 at 08:48pm UTC

We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident.

Created
Oct 20, 2025 at 07:05pm UTC

Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network.

You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things.

We are also experiencing degraded performance in our Support AI Chat feature.

AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate.