Booking.com has communicated that there is no connectivity issue with Hospitable.com, and has requested that any hosts which see missing guest messages that were sent as a reply to an email should contact their customer support.

Our recommendation is also to please be sure that you have everything setup correctly so that there is only 1 special request contact created, and it is the unique one provided by us.

Starting 2023-03-31 at 14:33:31 UTC and ongoing currently, Booking.com is not sending guest messages to the Hospitable.com special request contact email if the guest sent the message as a reply to an email or from the Booking.com web app. This means that those messages are not coming into the Hospitable.com Inbox as expected.

We are receiving guest messages that are sent via the Booking.com mobile app.

We are working with Booking.com to investigate why these messages and aren't being sent to us and resolve the issue.