Web application down

Downtime

Jul 28 at 11:15pm CEST

Affected services

Web application (my.hospitable.com)

Pricing Sync & Availability Sync

Inbox

Calendar

Guest experience

Operations

Reservations Sync

Resolved
Jul 29 at 01:30am CEST

This incident has been resolved.

All Airbnb reservations are syncing and messages should be going out as normal.
All schlage codes will now send as expected to guests.

Updated
Jul 29 at 01:29am CEST

We are continuing to monitor for any further issues.

Updated
Jul 29 at 01:29am CEST

The issue has now been resolved and the application is back up.

It was also been determined that syncing with Airbnb for reservations and messages was down while the application was.

We will be resyncing all Airbnb accounts shortly.

Updated
Jul 29 at 12:38am CEST

We've identified the affected services and are working on implementing a new configuration to resolve the issue.

Updated
Jul 29 at 12:21am CEST

We are continuing to investigate this issue.

Updated
Jul 29 at 12:07am CEST

Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster.

Updated
Jul 28 at 11:42pm CEST

We are continuing to investigate this issue.

Updated
Jul 28 at 11:41pm CEST

We are continuing to investigate this issue.

Created
Jul 28 at 11:15pm CEST

We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident.

This is not impacting our services or messaging. All reservations and messaging will continue to sync and send.