Web application down

Downtime

Jul 28, 2022 at 09:15pm UTC

Affected services

Web application (my.hospitable.com)

Pricing Sync & Availability Sync

Inbox

Calendar

Guest experience

Operations

Reservations Sync

Resolved
Jul 28, 2022 at 11:30pm UTC

This incident has been resolved.

All Airbnb reservations are syncing and messages should be going out as normal.
All schlage codes will now send as expected to guests.

Updated
Jul 28, 2022 at 11:29pm UTC

We are continuing to monitor for any further issues.

Updated
Jul 28, 2022 at 11:29pm UTC

The issue has now been resolved and the application is back up.

It was also been determined that syncing with Airbnb for reservations and messages was down while the application was.

We will be resyncing all Airbnb accounts shortly.

Updated
Jul 28, 2022 at 10:38pm UTC

We've identified the affected services and are working on implementing a new configuration to resolve the issue.

Updated
Jul 28, 2022 at 10:21pm UTC

We are continuing to investigate this issue.

Updated
Jul 28, 2022 at 10:07pm UTC

Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster.

Updated
Jul 28, 2022 at 09:42pm UTC

We are continuing to investigate this issue.

Updated
Jul 28, 2022 at 09:41pm UTC

We are continuing to investigate this issue.

Created
Jul 28, 2022 at 09:15pm UTC

We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident.

This is not impacting our services or messaging. All reservations and messaging will continue to sync and send.