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Downtime

VRBO accounts disconnected

Jul 20, 2021 at 04:41am UTC
Affected services
Vrbo API

Resolved
Jul 20, 2021 at 06:40am UTC

This incident has been resolved.

Created
Jul 20, 2021 at 04:41am UTC

We are observing a higher than usual rate of VRBO accounts being disconnected from Smartbnb. At this time we cannot provide further insights into the reasons being this disconnection, as this is likely related with VRBO's internal systems.

All users who are receiving an email notifying them that a VRBO/Homeaway account is being disconnected should be reconnecting their account at the first opportunity on https://my.smartbnb.io/accounts

Our support team remains available by live chat (available on Help > "Contact support) or by email (support@smartbnb.io) should you require any assistance.