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Downtime

VRBO accounts disconnected

Jul 20 at 06:41am CEST
Affected services
Vrbo API

Resolved
Jul 20 at 08:40am CEST

This incident has been resolved.

Created
Jul 20 at 06:41am CEST

We are observing a higher than usual rate of VRBO accounts being disconnected from Smartbnb. At this time we cannot provide further insights into the reasons being this disconnection, as this is likely related with VRBO's internal systems.

All users who are receiving an email notifying them that a VRBO/Homeaway account is being disconnected should be reconnecting their account at the first opportunity on https://my.smartbnb.io/accounts

Our support team remains available by live chat (available on Help > "Contact support) or by email (support@smartbnb.io) should you require any assistance.