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Downtime

VRBO accounts disconnected

Jun 15, 2021 at 12:44am UTC
Affected services
Vrbo API

Resolved
Jun 15, 2021 at 11:41am UTC

The incident has been resolved, and the disconnected accounts are now being re-authenticated. The accounts were disconnected due to VRBO being temporarily down.

Created
Jun 15, 2021 at 12:44am UTC

We are observing a higher than usual rate of VRBO accounts being disconnected from Smartbnb. At this time we cannot provide further insights into the reasons being this disconnection, as this is likely related with VRBO's internal systems.

All users who are receiving an email notifying them that a VRBO/Homeaway account is being disconnected should be reconnecting their account at the first opportunity on https://my.smartbnb.io/accounts

Our support team remains available by live chat (available on Help > "Contact support) or by email (support@smartbnb.io) should you require any assistance.