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Downtime

Database incident

Feb 20, 2021 at 11:15am UTC
Affected services
Pricing Sync & Availability Sync
AI
(Legacy) Metrics
Webhooks

Resolved
Feb 20, 2021 at 06:11pm UTC

This incident has been resolved.

Updated
Feb 20, 2021 at 02:18pm UTC

All operations have resumed normally. We have completed the migration back to the main database server. We are now monitoring the state of our application.

Updated
Feb 20, 2021 at 11:54am UTC

All messages that were due during the incident window have now been sent. We are now monitoring the status of our application, and migrating our application back to our main database server.

Updated
Feb 20, 2021 at 11:38am UTC

All operations are currently resuming on our backend, and our application is now fully functionnal.

Updated
Feb 20, 2021 at 11:26am UTC

The web application is now available on a secondary database server.

Updated
Feb 20, 2021 at 11:24am UTC

The issue has been identified and we are working to upgrade our main database server. We are also working on rerouting to a secondary database server in the meantime to ensure the continuity of our operations. All backend operations are stopped in the meantime.

Created
Feb 20, 2021 at 11:15am UTC

We are currently investigating an issue affecting our database. This issue would prevent connections on our web application and backend operations.