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Downtime

Backend operations failing

May 28 at 11:54am CEST
Affected services
Pricing Sync & Availability Sync
AI
(Legacy) Metrics
Webhooks

Resolved
May 28 at 01:27pm CEST

This incident has been resolved.

Updated
May 28 at 01:00pm CEST

Access to the Legacy interface has been restored, and all backend operations have resumed. We will keep monitoring to ensure our systems are stable.

Updated
May 28 at 12:49pm CEST

We have identified an issue regarding the availability of the Legacy interface on app.smartbnb.io and have identified the root cause. Customers are advised to use my.smartbnb.io.

Updated
May 28 at 12:34pm CEST

We have identified the source of the problem and are progressively resuming our activity across the board.

Updated
May 28 at 12:27pm CEST

Emergency system maintenance is ongoing, but we have have identified the cause of the problem and are beginning to bring services back online.

Created
May 28 at 11:54am CEST

We're currently performing emergency maintenance on our backend systems to fix an issue. Messaging operations are currently offline and will be brought back as soon as possible.