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Downtime

Backend operations failing

May 28, 2020 at 09:54am UTC
Affected services
Pricing Sync & Availability Sync
AI
(Legacy) Metrics
Webhooks

Resolved
May 28, 2020 at 11:27am UTC

This incident has been resolved.

Updated
May 28, 2020 at 11:00am UTC

Access to the Legacy interface has been restored, and all backend operations have resumed. We will keep monitoring to ensure our systems are stable.

Updated
May 28, 2020 at 10:49am UTC

We have identified an issue regarding the availability of the Legacy interface on app.smartbnb.io and have identified the root cause. Customers are advised to use my.smartbnb.io.

Updated
May 28, 2020 at 10:34am UTC

We have identified the source of the problem and are progressively resuming our activity across the board.

Updated
May 28, 2020 at 10:27am UTC

Emergency system maintenance is ongoing, but we have have identified the cause of the problem and are beginning to bring services back online.

Created
May 28, 2020 at 09:54am UTC

We're currently performing emergency maintenance on our backend systems to fix an issue. Messaging operations are currently offline and will be brought back as soon as possible.