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Downtime

Airbnb co-host accounts not receiving messages

Jan 08, 2020 at 08:27am UTC
Affected services
AI

Resolved
Feb 24, 2020 at 12:40pm UTC

This incident has been resolved.

Updated
Jan 19, 2020 at 11:26am UTC

We are still monitoring this incident concerning this report affecting all Airbnb co-host accounts.

Created
Jan 08, 2020 at 08:27am UTC

We received reports about issues affecting Airbnb co-host accounts. As a result the co-host accounts cannot access conversations and receive messages from some of their guests.

For connected Airbnb accounts that are co-hosting properties: this incident with Airbnb is affecting our capacity to show recent conversations and recent messages on the Smartbnb inbox, as well as affecting our capacity to send messages in a timely fashion.

We are monitoring the situation.