Completed -
We’ve decided to hold off on this maintenance for now. Our engineering team has been thoroughly testing our new infrastructure, and we want to take a little more time to ensure everything is just right for our customers. We’ll reschedule once we’re fully confident it’s ready. Thanks for your patience!
Mar 7, 22:52 UTC
Scheduled -
⚠️ Impact:
Our application (my.hospitable.com) will be temporarily unavailable.
We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests.
Our team will be actively monitoring the process and will restore full functionality as quickly as possible.
Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window.
Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future.
Feb 14, 16:40 UTC
Resolved -
This incident has been resolved.
Mar 7, 14:18 UTC
Monitoring -
We've deployed a fix for the database and all background tasks are scaling up again. We're monitoring the coming hour.
Mar 7, 13:56 UTC
Identified -
Background tasks have been halted as we're experiencing issues with connecting to the database. The application itself is not impacted, background tasks like syncing calendar, prices have degraded performance.
Mar 7, 13:41 UTC
Resolved -
This incident has been resolved.
Feb 23, 15:52 UTC
Investigating -
We are experiencing issues with Direct Premium guest verification that causes the guests to be stuck on the selfie upload. We have extended the expiration of all bookings who are having issues by 12 hours. If you have a last-minute booking, please reach out to us through support@hospitable.com so we can assist with possible workarounds.
Feb 23, 13:38 UTC