Welcome to Hospitable.com status page!

All Systems Operational

About This Site

Hospitable.com (previously Smartbnb) automates the management of your Airbnb, Vrbo and Booking.com listings. https://hospitable.com

Our Websites Operational
90 days ago
100.0 % uptime
Today
Landing page (hospitable.com) Operational
90 days ago
100.0 % uptime
Today
Web application (my.hospitable.com) Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.84 % uptime
Today
Booking.com API ? Operational
90 days ago
99.65 % uptime
Today
Airbnb.com API ? Operational
90 days ago
100.0 % uptime
Today
Vrbo API ? Operational
90 days ago
99.79 % uptime
Today
Agoda API Operational
90 days ago
100.0 % uptime
Today
Products & Features Operational
90 days ago
99.98 % uptime
Today
Inbox Operational
90 days ago
99.98 % uptime
Today
Calendar Operational
90 days ago
100.0 % uptime
Today
Guest experience ? Operational
90 days ago
100.0 % uptime
Today
Operations ? Operational
90 days ago
100.0 % uptime
Today
AI ? Operational
90 days ago
100.0 % uptime
Today
Reservations Sync ? Operational
90 days ago
100.0 % uptime
Today
(Legacy) Metrics Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
Emails ? Operational
Payment processing (Subscriptions) ? Operational
Billing & Invoicing (Subscriptions) ? Operational
Smartlocks Operational
90 days ago
99.92 % uptime
Today
Supporting our customers Operational
Live chat & email support, product tours and support documentation (on help.smartbnb.io) ? Operational
Datacenter Operational
Cloudflare DNS Updates Operational
Cloudflare DNS Root Servers Operational
Sync Operational
Pricing Sync & Availability Sync Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Resolved - The RemoteLock API was experiencing an incident from 11:18 UTC to 12:41 UTC time.
Hosts may have experienced issues with code creation for their RemoteLock smart locks during this time.
Status is now recovered, and the integration is working as intended.

Mar 30, 11:34 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Resolved - We’ve cleaned up any unintended entries and removed all listings that were incorrectly created during this time.

Recap:
A recent change to Vrbo’s listing statuses caused some listings to surface (or resurface) in Hospitable.

This did not affect your Vrbo connection or calendar sync, but it may have resulted in one of the following:
- New Vrbo listings appearing in your account that you hadn’t previously imported
- Previously removed Vrbo listings were restored

Any properties created as a result of this issue will not be counted toward your subscription, and you will not be billed for them. If you received an email about hitting your subscription limit, you can disregard it.

Mar 27, 17:22 UTC
Monitoring - We have rolled out a fix to revert the unintentionally created VRBO listings. It's applying to each host's account one after the other. We expect it to complete running in the next 30 minutes.
Mar 27, 15:59 UTC
Update - Identifying the affected listings & properties proved tricky, so we are doing our due diligence to make sure we get it right.
Mar 27, 14:06 UTC
Identified - We have identified slight changes in VRBO APIs regarding listings. It caused our system to processing inactive VRBO listings. This lead to new Hospitable properties being created (or deleted ones being restored if the listing was already associated) for those inactive listings.

We are working on identifying the affected users & their properties. We will delete and/or mute those properties as a fix.

Mar 27, 08:46 UTC
Update - Our team is actively working on a resolution for the issue involving archived VRBO listings resurfacing in Hospitable. We will continue to provide updates as we move toward a fix. Thank you for your patience.
Mar 27, 06:47 UTC
Update - We are still investigating the issues we see with the resurfacing of the archived VRBO listings. We are continuing to work on a fix for this issue and keep you updated.
Mar 26, 20:52 UTC
Update - We are aware of an issue where old or deleted VRBO listings are resurfacing in Hospitable, we have confirmed that this doesn't impact the calendar sync with VRBO, and our team is actively working to address this.
Mar 25, 23:41 UTC
Investigating - We are aware of an issue where old or deleted VRBO listings are resurfacing in Hospitable, and our team is actively addressing it.
Mar 25, 23:09 UTC
Mar 26, 2025
Mar 25, 2025
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Resolved - Nuki has resolved the incident on their status page: https://status.nuki.io/en/

Hosts using our Nuki locks will need to reconnect their Nuki account under Devices -> Connect Devices

Mar 22, 21:37 UTC
Identified - We are working together with Seam to find a work around the disconnects with Nuki. Hosts will likely have to reconnect their Nuki devices once the incident is resolved.
Mar 22, 05:46 UTC
Update - We are continuing to investigate this issue.
Mar 21, 15:47 UTC
Investigating - Nuki is currently experiencing an outage causing account disconnections and affecting the ability to send commands to devices.
Mar 21, 15:46 UTC
Mar 21, 2025
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.