Incidents reported on status page for Hospitable https://status.hospitable.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b030cd27d3ddcf7263d7d10d8c73063c.png https://status.hospitable.com/ en https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 08:38:00 -0000 https://status.hospitable.com/incident/994836#50b14bcec22c4131116dfcfea19985069c4a808022082b8cdfb0932e18f946f8 Update: We've confirmed with Airbnb that the issue is now resolved. https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 06:58:00 -0000 https://status.hospitable.com/incident/994836#d529839a1d6d85ed3ee961a78c07bbac6f58c07ad4d95edafe17c72bda1438ef Update: We are continuing to investigate elevated messaging failures affecting both scheduled and manual messages sent to Airbnb via Hospitable. Airbnb has been notified and is actively investigating on their side. In the meantime, if a message fails to send, please either: - Retry the message directly on Airbnb, or - Send the message in Hospitable from the listing owner, rather than the cohost. See our help article for more information: https://help.hospitable.com/en/articles/6024863-airbnb-select-or-change-which-host-account-messages-are-sent-from https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 04:23:00 -0000 https://status.hospitable.com/incident/994836#83ead725ecadc2d5832527aceef017141cceacc7ec566408433e1b3601d50f27 We are currently seeing elevated messaging failures for both scheduled and manual messages sent via Hospitable to Airbnb. This seems to be affecting messages sent by the cohost. In the meantime, please retry any failed messages directly on Airbnb, or from the listing owner on Hospitable. ​ See our help article: https://help.hospitable.com/en/articles/6024863-airbnb-select-or-change-which-host-account-messages-are-sent-from https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 02:46:00 -0000 https://status.hospitable.com/incident/994836#cfab8e2f667969262f49266349172bb96989e344c97c3cff49ff83c5063e9160 We are seeing an elevated rate of errors from Airbnb when posting messages on behalf of hosts. The team is investigating. https://status.hospitable.com/incident/978360 Sun, 26 Jul 2026 06:25:00 -0000 https://status.hospitable.com/incident/978360#c75120bfc82edd04a442713bb0aa13d74b1e2c136732fe94b9c3cf20a7e11fa9 We're no longer seeing delays from our mail delivery provider. Login related emails are now delivering as expected. https://status.hospitable.com/incident/978360 Sun, 26 Jul 2026 03:14:00 -0000 https://status.hospitable.com/incident/978360#6e2184fc488f941ab559e25187bcea61fe6f16d717a1da36f3cc53654e47e087 Login and verification emails not delivered, customers can't access accounts because magic link email and pasword reset are not sending or are being delay for at least an hour. Detected July 25, 9:19 PM EDT. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 06:20:00 -0000 https://status.hospitable.com/incident/940062#cb0b547a0e0539556610565911574500fcc686d822e867ef6f9e2feef7326f92 This incident has been resolved. Legacy Vrbo connections have been restored. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 05:19:00 -0000 https://status.hospitable.com/incident/940062#418ed3bc0dc560d674f8923b9aa9f796a336e68683c2b21d96dc9c32ba5095f9 We have implemented a workaround and are seeing connectivity recover. We will continue to update this page with any new status updates. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 03:12:00 -0000 https://status.hospitable.com/incident/940062#2666d191ff9800de30e412032077ffbe1e932b7bc43dbc1e2fbe5f667e3163b3 We have identified the root cause of this incident. We are enabling a workaround and will update again when it's in place. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 02:07:00 -0000 https://status.hospitable.com/incident/940062#47fa66ed6da68f7275a0c6cfb79e612083da92342e03dff1074c0a6c8d058f7f We are currently investigating an issue affecting hosts using the Vrbo Legacy (Chrome) integration. Since approximately 00:00 UTC on July 1, 2026, communication and syncing with Vrbo Legacy have been disrupted. What may be affected: - Sending and receiving guest messages - Scheduled messages - Syncing and data retrieval (reservations, calendar, etc.) - Other Vrbo Legacy API requests We are actively investigating the issue. We will provide updates as soon as we have more information. Vrbo Partner is not affected. https://status.hospitable.com/incident/936115 Fri, 26 Jun 2026 14:01:00 -0000 https://status.hospitable.com/incident/936115#e41b02fd2f4e31c899fe64c5e7f5e87d5463cfc730a8fdae915e2a60d4bb0f1b We have identified and resolved the issue. All delays should now be resolved. https://status.hospitable.com/incident/936115 Fri, 26 Jun 2026 13:33:06 -0000 https://status.hospitable.com/incident/936115#785e24c8aed39c18392cc7aada179dc7959667e6ba2245fafbc03bff7a2b3e9b We are experiencing database performance issues which may cause delays across parts of the platform, including scheduled message generation and inbox updates. We have identified the issue and are working on a fix. Some features may appear delayed while we resolve this. We will post updates here as we learn more. https://status.hospitable.com/incident/924613 Mon, 15 Jun 2026 21:20:00 -0000 https://status.hospitable.com/incident/924613#eb8945265684efc6ee05d00330a281a53c6855eed748b9be7a98bf113d5c0102 This incident has been resolved and all systems are back to normal. Sorry for the disruption, and thanks for your patience while we worked to restore service. https://status.hospitable.com/incident/924613 Mon, 15 Jun 2026 19:02:00 -0000 https://status.hospitable.com/incident/924613#3a27a9b8ec28e67e409deea71591488fa99bb8ccaa868a7f3430dd29a71c7b9d Our engineering team has been actively investigating the performance degradation and has identified several areas contributing to the slowness of the app. Work is underway to address these and improve overall performance. We'll continue monitoring and share another update once we have more to report. https://status.hospitable.com/incident/924613 Mon, 15 Jun 2026 15:59:00 -0000 https://status.hospitable.com/incident/924613#c7f56d4d09b22d2485e402b23343fa370cb85c721cec904933c4bcedec0a47d3 We're currently investigating reports of degraded performance and intermittent slowness in the Hospitable app. Some users may experience slow page loads or timeouts. Our engineering team is actively investigating and working on a fix. We'll share an update as soon as we have more information. Thank you for your patience. https://status.hospitable.com/incident/911172 Tue, 02 Jun 2026 17:21:00 -0000 https://status.hospitable.com/incident/911172#0d3cb05b445176acccd3c04a9799627adcae8720a52bd99c62b03c1e92ca1ae3 This incident has been resolved. https://status.hospitable.com/incident/911172 Tue, 02 Jun 2026 15:05:15 -0000 https://status.hospitable.com/incident/911172#a864ada3e230bf15ad19ed2b095bbfeef9774af8335a165bcd329b01d9735c7b We're currently investigating reports of degraded performance and intermittent slowness in the Hospitable app. Some users may experience slow page loads or timeouts. Our engineering team is actively investigating and working on a fix. We'll share an update as soon as we have more information. Thank you for your patience. https://status.hospitable.com/incident/906088 Wed, 27 May 2026 04:12:00 -0000 https://status.hospitable.com/incident/906088#d3ab9ffee43c43d18c013f179e4868a5df808a84c7b7ae905ad263e08cdf6beb We've fixed the root cause for Smarty failing to load for a subset of customers. https://status.hospitable.com/incident/906088 Wed, 27 May 2026 01:10:00 -0000 https://status.hospitable.com/incident/906088#a00323447c5d21f39ec2e8a11027b8f74edb71dd7e2cbfb451033f69834941fc We're aware of some issues loading Smarty, our AI Customer Support Bot on my.hospitable.com. Please contact support@hospitable.com with your support queries if Smarty is not loading for you. We are currently investigating the issue. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:33:00 -0000 https://status.hospitable.com/incident/902872#1ee0ac7db8bdb9e775103c9734f254f702810b9357a182b9cf02ef5cf958b2a0 Our application is now back online. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:28:00 -0000 https://status.hospitable.com/incident/902872#afb8ec06b7cd7e7588b501a89694dffd15552b095a4b3cd34025e355805bd0e5 We are progressively resuming our operations and bringing the application back online for all our customers. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:18:00 -0000 https://status.hospitable.com/incident/902872#9ac84ee7c44d8136345c5176f791280e0529bee18fe06587faa625556205b74f We are seeing progress on the database workload that was causing it to be unavailable. The engineering team is now focusing on bring the application back online progressively to ensure the best resumption of our activities. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:14:00 -0000 https://status.hospitable.com/incident/902872#e452a3fe5c47287c55fb3cfc543325ae67ab10fb7273de529987ab79920a3896 Our main production database is down. This is affecting all core platform functionality including messaging, channel syncs, and any processing of reservations. The root cause is that a configuration change on our managed database is causing a heavy workload, that is currently replicated to our failover database. Our cloud hosting provider is waiting for the changes to be fully executed to ensure we do not lose any data, and for that data to remain consistent. Once the database has completed this workload, we will catch on all updates, including new messages and reservations, in the few minutes afterwards. Any task expected from our application will be executed accordingly upon resuming. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:47:00 -0000 https://status.hospitable.com/incident/902872#ca1376862b1c5a41d72d68651620ae3f9667df6293b8da76a1992b233e0834dd Our main production database is down. This is affecting all core platform functionality including messaging, channel syncs, and any processing of reservations. We have identified the affected system and are investigating a failover to a replica database with our hosting provider. We will post again to update you every 15 minutes. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:22:00 -0000 https://status.hospitable.com/incident/902872#5ccf078d8915ef09a31ec099f1e068eb97d2d256a65cab60711cd0f155fa3f52 Our main production database is down. This is affecting all core platform functionality including messaging, channel syncs, and any processing of reservations. We have identified the affected system and are investigating a failover to a replica database with our hosting provider. We will post again to update you every 15 minutes. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:07:00 -0000 https://status.hospitable.com/incident/902872#4824a983ffcdd0807429a21a036e8268a6ad4e85b05210f8033781f57ad1e0a4 We continue to experience a critical unavailability to our main production database. We are working with our cloud hosting provider to look into a failover replica. We are still investigating the root cause behind the unavailability of this production database. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:02:00 -0000 https://status.hospitable.com/incident/902872#fb819a3ed051865cec0a2900dcee0763a2c1558de15970d50e2ecd17a782446b We are experiencing issues with our production database. Users notice pages not loading or loading slowly. This is affecting all parts of the application. The engineering team is investigating. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 14:50:00 -0000 https://status.hospitable.com/incident/902872#8b9c01f626100e54fc14bc943259c386298df2ad1e50b0da84b992ea3ef58a70 We are experiencing issues with our production database. Users notice pages not loading or loading slowly. This is affecting all parts of the application. The engineering team is investigating. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 14:10:00 -0000 https://status.hospitable.com/incident/902872#d5d516ad8857b88baaab095273b05a79f05b692d9fba89d1027af29308dd17a9 We are seeing degraded application performance. Our engineers are investigating the issue. https://status.hospitable.com/incident/899394 Tue, 19 May 2026 06:40:00 -0000 https://status.hospitable.com/incident/899394#e7be432ca49d1aeb6f936b70d55c1c899286228ed2ce7ac32fc17ba649d3d011 Airbnb has deployed a fix for an issue affecting their Reservations API and is currently monitoring recovery. As a result of this incident, some Airbnb reservations may have been detected later than expected in Hospitable. This could have delayed related automations and workflows, including guest messaging and task creation. Airbnb has indicated the issue is improving, and our systems are continuing to process newly detected reservations as data becomes available again through their API. We will continue monitoring the situation and provide updates if anything changes. https://status.hospitable.com/incident/891098 Fri, 08 May 2026 15:23:00 -0000 https://status.hospitable.com/incident/891098#a2cfe86622507522673c89f0ef231538b02a2061eb467bb046833ada43521fef Booking.com team has confirmed that they have fixed this issue on their end. https://status.hospitable.com/incident/891098 Thu, 07 May 2026 08:00:00 -0000 https://status.hospitable.com/incident/891098#c3038c874a874e927ed27c37743682f639b593ce789953ce0c82b2aada81aa33 We are seeing an elevated rate of 404 responses from Booking.com when posting messages on behalf of hosts. Roughly ​~10% of outbound messages to Booking.com are failing​: both automated (scheduled and event-based) and manual messages sent from the inbox. The remaining ~90% are sending normally. This started around ​May 7, 08:00 UTC​. We've reported the issue to Booking.com support and their product team is actively investigating. https://status.hospitable.com/incident/880816 Mon, 27 Apr 2026 12:53:00 -0000 https://status.hospitable.com/incident/880816#85cc0d2866524a1e579b97b5d2f7cbcc02708a522d87e8ca53888d46e09061a7 A fix has been deployed. AI agents can now (re)connect to Hospitable MCP again. https://status.hospitable.com/incident/880816 Mon, 27 Apr 2026 11:58:00 -0000 https://status.hospitable.com/incident/880816#fc41470d4f863444dfe26f9f8c398a7a20758e1e2c3eb8b2df8dff81238ea32b We've identified the root cause and are working on a fix. https://status.hospitable.com/incident/880816 Mon, 27 Apr 2026 11:48:00 -0000 https://status.hospitable.com/incident/880816#27a358d627aca5c3d73525a3b37a5c1e8da0f94267e44248335119aec003e57a MCP AI agents currently cannot connect or re-connect. We are investigating the cause. https://status.hospitable.com/incident/876388 Tue, 21 Apr 2026 10:47:00 -0000 https://status.hospitable.com/incident/876388#0814458b9cef60051449cef37894d6f848067a22fc8ad97e3127af2b06fc354b We have implemented a fix for this issue now. https://status.hospitable.com/incident/876388 Tue, 21 Apr 2026 09:40:00 -0000 https://status.hospitable.com/incident/876388#916645d491603a2d5a0847f77f0108f8b0518a339ab7990856a7d2415dd91795 We have identified the cause of the issue and are working on a fix. https://status.hospitable.com/incident/876388 Tue, 21 Apr 2026 09:37:00 -0000 https://status.hospitable.com/incident/876388#6add1e1a82ce5b09350de08bfe8c2ad50d8bf28a8b9c36c4f2feeef59af4a203 We are seeing an increase in errors returned from our Public API, the engineering team is investigating. https://status.hospitable.com/incident/875532 Mon, 20 Apr 2026 08:50:00 -0000 https://status.hospitable.com/incident/875532#f1a16ed2326b3c717b5d5dc92ee0c6d63fbc338e30ca5517e42d7e26f352e306 Hospitable's direct booking websites suffered a slow down for approximately 20 minutes, we have now resolved the issue. https://status.hospitable.com/incident/872575 Mon, 20 Apr 2026 07:00:54 -0000 https://status.hospitable.com/incident/872575#5c49b1ba7715bc9c5be99ce174b849724293c0218656a251013065ce5cac7e27 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to hosts, their teams, and guests. Our team will actively monitor the process and restore full functionality as quickly as possible. Updates will be shared here during the outage. Booking availability during maintenance: - Direct bookings & Airbnb (PMS): New bookings will be temporarily unavailable - Other platforms (e.g. Vrbo): Listings remain bookable; new reservations will sync after the maintenance window ends All services will resume automatically once the maintenance window ends. Thank you for your patience while we complete this scheduled maintenance. https://status.hospitable.com/incident/827369 Tue, 14 Apr 2026 11:58:00 -0000 https://status.hospitable.com/incident/827369#691b4d50dae531090f87cc9c6049c472b9ee1a42bdab0ed93cfedd29217625f8 Incident affecting chat: Smarty is currently down. We're monitoring the status page for the software that powers Smarty and will update once it's back up and running. https://status.hospitable.com/incident/863039 Thu, 02 Apr 2026 04:28:00 -0000 https://status.hospitable.com/incident/863039#95ba00d0b024441679ebfa53feb392a8d49191a40386e39577a40be8bfd71ffa This incident has been resolved. VRBO messaging and reservation syncing are now fully functional. https://status.hospitable.com/incident/863039 Thu, 02 Apr 2026 03:31:00 -0000 https://status.hospitable.com/incident/863039#8d8266deadc893d5892a6bab440ced001bcf423c1eb994dacca0b4c4b7f0472f We are seeing significant improvement in message delivery and reservation syncing with VRBO. We will continue to monitor the issue. https://status.hospitable.com/incident/863039 Thu, 02 Apr 2026 02:50:00 -0000 https://status.hospitable.com/incident/863039#dba8bd4f03b7b5f1aba19d18bc55749eb367f0fde16d3856aedddad609f3e1c2 Hospitable is currently experiencing a delay with Vrbo messages and reservations. This may appear as: - Long delays with sending messages - Long delays receiving messages - Messaging failures - Reservations are delayed or not being pulled into Hospitable We are aware of the issue and the engineering team is currently investigating. https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 17:35:00 -0000 https://status.hospitable.com/incident/850610#4ca671b917db8340c33a5556a09e6f785939207b25cf31ed08f1e9edf434e61f We are fully back online. https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 17:17:00 -0000 https://status.hospitable.com/incident/850610#3d7bb20a51b82bad2b49aabab5a271a1a8ef0f01754fb723addc81b46b0fb76a We are back online again! The application might still feel a bit slow. We are keeping an eye on the systems and performance while everything recovers. https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 17:10:00 -0000 https://status.hospitable.com/incident/850610#13ddc9e541665a58aa600a938955ea8d31c6045e53af834ec7b05cfe44102ae9 The Hospitable application is currently very slow as we are experiencing downgraded performance with our hosting provider. The engineering team is investigating https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 16:45:00 -0000 https://status.hospitable.com/incident/850610#2a2f776cae5fe2b2ffba8099fbcf93241fb8b57d420cdce91badec1464b39691 Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/847986 Thu, 12 Mar 2026 20:25:00 -0000 https://status.hospitable.com/incident/847986#5511e4b076e341a96aabbbbdf0aefaa9027f547588a0360536a1ebc751789baa We have recovered from the downtime and are monitoring https://status.hospitable.com/incident/847986 Thu, 12 Mar 2026 19:58:00 -0000 https://status.hospitable.com/incident/847986#f88a5d49bec1d1470dbebd9dcf6a18b297381a812ee8279030adfd77c9630fe7 Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/838337 Wed, 04 Mar 2026 05:13:00 -0000 https://status.hospitable.com/incident/838337#c037ae91a2a390a520c031798ecda5779f876cd5997e0dea3fada72e73464ffd Hosts with disconnected Vrbo accounts will need to reconnect their Vrbo channel(s) using the “Hospitable – Vrbo Connection” Chrome extension by following the step-by-step instructions provided here: https://help.hospitable.com/en/articles/13064450 This issue appears to have been caused by Vrbo invalidating some authentication sessions, including connections that were not established through the Chrome extension. Reconnecting via the Chrome extension will restore the connection and allow syncing to resume. This issue can now be considered resolved. https://status.hospitable.com/incident/838337 Tue, 03 Mar 2026 02:54:00 -0000 https://status.hospitable.com/incident/838337#9eb77ca0cff22f9f9bef9037d26456fb61656ebdf3f960c60b08684bc6d34e79 If your Vrbo channel has been disconnected, please reconnect using the Hospitable Chrome Extension by following the step-by-step instructions (including a video) here: https://help.hospitable.com/en/articles/13064450-connecting-to-vrbo-with-the-hospitable-vrbo-connection-chrome-extension We’ve recently seen a spike in Vrbo disconnections. It appears Vrbo may have invalidated older authentication sessions, including those for channels that were not connected via the Chrome extension. https://status.hospitable.com/incident/838337 Tue, 03 Mar 2026 00:53:00 -0000 https://status.hospitable.com/incident/838337#63a0407708706fd135a42822d344aeabdfb1454a290aed4a10e9ccfa2c444e06 We recently saw a spike in Vrbo disconnections. It appears Vrbo may have invalidated older authentication sessions, and most affected channels were not connected using the Hospitable Chrome Extension. If your Vrbo channel was disconnected, please follow the step-by-step instructions (including a video) here to resume syncing: https://help.hospitable.com/en/articles/13064450-connecting-to-vrbo-with-the-hospitable-vrbo-connection-chrome-extension https://status.hospitable.com/incident/838337 Mon, 02 Mar 2026 23:07:00 -0000 https://status.hospitable.com/incident/838337#d47a8adaabe1d0eb49b06b6d00e97d2cb041b8d1c6e703b05049c93bdbaaea86 We are seeing a significant spike in Vrbo channel disconnections. Investigation is ongoing, we're looking into the issue with urgency and will share updates as soon as they become available. https://status.hospitable.com/incident/835276 Thu, 26 Feb 2026 02:57:00 -0000 https://status.hospitable.com/incident/835276#cc7e2e2155b9bc4c10560977c7cd53e83016c3e3c90f151e363de2029e57dc9b A fix was deployed on Airbnb's side on Thu, Feb 26, 2026 02:57 UTC. At this point, the messages are still missing from the API and we are waiting for a resolution from Airbnb for when they will be restored. https://status.hospitable.com/incident/835276 Tue, 24 Feb 2026 22:29:00 -0000 https://status.hospitable.com/incident/835276#ef4db542756f96fdbf72510bf84aac49a179c1af8c991820157b60fb2076553e Airbnb has confirmed that due to an incident on their end the first initial message from a guest to a host was not made available to their API, so Hospitable wasn't able to pull them in. The bug was identified on Tue, Feb 24, 2026 22:29 UTC and a fix was deployed on Airbnb's side on Thu, Feb 26, 2026 02:57 UTC. At this point, the messages are still missing from the API and we are waiting for a resolution from Airbnb for when they will be restored. https://status.hospitable.com/incident/828244 Thu, 19 Feb 2026 05:21:00 -0000 https://status.hospitable.com/incident/828244#9c23152efd26f1b97bb2bb4e9ff85e023126353aca5e8c537de7144f51b9accc Our smart devices partner, Seam, has confirmed that the outage has been resolved. All systems are now up and running, including device management such as Smart lock codes and thermostat presets syncs. https://status.hospitable.com/incident/828244 Thu, 19 Feb 2026 03:24:00 -0000 https://status.hospitable.com/incident/828244#75b292d0b542e09f26798d7213bc1d0d49142fd99cc613124996ff2bfe7ae6ff Our smart devices partner Seam has rolled out a fix and continuously monitoring the situation. We are still seeing some slowness around device management. Smart lock codes and thermostat presets syncs can still be delayed. https://status.hospitable.com/incident/832069 Thu, 19 Feb 2026 02:15:00 -0000 https://status.hospitable.com/incident/832069#f47cb6b22841671929da60adbcb23c32b2574d09b0f8447b2d61704dfdbb7735 Vrbo API is operational. https://status.hospitable.com/incident/828244 Wed, 18 Feb 2026 22:21:00 -0000 https://status.hospitable.com/incident/828244#dd894e6b0dab2482afc802bc6bc82fdfe4ecf3a98916ce00c5888faba8061537 Our smart devices partner Seam has identified the issues and are rolling out a fix. We are still seeing some slowness around device management. Smart lock codes and thermostat presets syncs can still be delayed. https://status.hospitable.com/incident/832069 Wed, 18 Feb 2026 21:30:00 -0000 https://status.hospitable.com/incident/832069#118f3c64e6ea1169921f138747d33a4af148d0a2f4595b5fc8bda8b21e7f9db2 Vrbo is experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. This particular incident started on February 18 at 21:30 UTC and lasted until February 19 at 02:15 UTC. https://status.hospitable.com/incident/828244 Wed, 18 Feb 2026 17:32:00 -0000 https://status.hospitable.com/incident/828244#24de390f436948bb086ed93eac3d88ebadf1d0d2f6bc632e813c940133129991 We're seeing a degraded performance with our smart devices partner Seam. It is currently not possible to connect new devices and fetch device status. Smart lock codes and thermostats presets syncs are delayed. https://status.hospitable.com/incident/827369 Tue, 17 Feb 2026 16:35:00 -0000 https://status.hospitable.com/incident/827369#ddf39decf383de22880c4c8a3e6c353d4378c495b29b14c8619f877e5b04ec5f The issue has been resolved and the application is reachable again. https://status.hospitable.com/incident/827369 Tue, 17 Feb 2026 16:27:00 -0000 https://status.hospitable.com/incident/827369#12930a6ecfd8c201b44c40cc032211603a5db4af0b6e1db2e36fb41f1e527289 The application UI is currently not available. The issue has been identified and our engineering team is rolling out a fix. https://status.hospitable.com/incident/801562 Fri, 09 Jan 2026 20:52:00 -0000 https://status.hospitable.com/incident/801562#c5a9330b4c06cca10b7c2a61ddac7209eda67733b199f3b8274be43943ffd8f4 Our customer support provider has resolved the issue, and support is available again. The Hospitable app was not impacted at any time. https://status.hospitable.com/incident/801562 Fri, 09 Jan 2026 20:00:00 -0000 https://status.hospitable.com/incident/801562#7d174295185a47ad61bb41d9b2eb3efbeb849b13436ea5b4ef50a9123b89b283 We’re currently experiencing an outage with our customer support provider. As a result, live chat and support messaging are temporarily unavailable. Our application and all core functionality are fully operational and not affected by this issue. https://status.hospitable.com/incident/800284 Thu, 08 Jan 2026 01:32:00 -0000 https://status.hospitable.com/incident/800284#4c4bf5d0bfcc8f2c08a681e768b96c28bf4a030ae047ceca0604d55867db79be The Vrbo integration and reconnection process has returned to its fully functional state. https://status.hospitable.com/incident/800284 Thu, 08 Jan 2026 00:24:00 -0000 https://status.hospitable.com/incident/800284#03e1e2099069b14857a11cc23db205de3361ab4b6f9b2da0872d08a38a2463e0 The root cause of the issue was determined to be upstream and should be resolved now. Over 90% of the Vrbo channels impacted by disconnections have been reconnected. Some users will still need to reconnect manually using the Google Chrome extension: https://help.hospitable.com/en/articles/13064450 Anyone impacted by double bookings during this time frame will be notified via email shortly. https://status.hospitable.com/incident/800284 Wed, 07 Jan 2026 23:03:00 -0000 https://status.hospitable.com/incident/800284#f5a20a19a2f9be3505de69c6d761326c4503ba461bef9b28d447d5a5e6b22ca5 We have confirmed reports of Vrbo reconnections working again. To reconnect, please follow these steps: https://help.hospitable.com/en/articles/13064450 https://status.hospitable.com/incident/800284 Wed, 07 Jan 2026 21:14:00 -0000 https://status.hospitable.com/incident/800284#267d70f15b2c07cb93bf801fa48b82ae3b9607663df0332134630507f2692788 Vrbo channels are being disconnected for some users. We're looking into the issue with urgency and will share updates as soon as they become available. https://status.hospitable.com/incident/799402 Tue, 06 Jan 2026 11:15:00 -0000 https://status.hospitable.com/incident/799402#693137f20786912b5fc29cfa9431eb94040c5450076104904e7046c8a5bec01e The fix has been implemented, and Airbnb conversations are now loading properly. https://status.hospitable.com/incident/799402 Tue, 06 Jan 2026 10:45:00 -0000 https://status.hospitable.com/incident/799402#97c5185285a885a5d86a8185b24d0c6e8eb327ad4bbb2e4ade0b025599ff9da1 The issue has been identified and fix is being implemented. https://status.hospitable.com/incident/794382 Fri, 26 Dec 2025 16:54:00 -0000 https://status.hospitable.com/incident/794382#2e4d56a952d6b5bb000c10e128cd8540773cf0cc8a5a1e9d64d13d246934a5f7 Application performance has returned to its normal state. https://status.hospitable.com/incident/794382 Fri, 26 Dec 2025 16:19:00 -0000 https://status.hospitable.com/incident/794382#41b76633d7670eb31a24441eb58755707e279bb8bb320df6b3699721f3989b5e Some users are seeing degraded application performance while using the Hospitable app. Our engineers are investigating the issue. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:21:49 -0000 https://status.hospitable.com/incident/790428#2c074ae4412256f4d1f5bff37a062b08a164e79678f3a46ed72bd3c88b122588 This incident has been resolved. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:13:31 -0000 https://status.hospitable.com/incident/790428#ee1093f98a2b93025fa456e92a0cd771ad89422c39f6a9195660f058173168ef We're seeing reports of the user interface loading properly again for multiple users. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:12:15 -0000 https://status.hospitable.com/incident/790428#1fb207baa6510484c0863391158f90c8fc002bf4a04c89fb29eb5db4078a2f64 Parts of the Hospitable user interface are not properly loading for multiple users. This issue is caused by an ongoing outage at Cloudflare. All parts of the Hospitable back-end, such as calendar-, inbox- and reservation-sync are still functioning as intended. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 17:48:44 -0000 https://status.hospitable.com/incident/790427#6199382362bf82aa4697df6c78fccefa2b0480b1f7ac2a9f3a94a5ccfd4ecc91 This incident has been resolved. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 16:17:10 -0000 https://status.hospitable.com/incident/790427#6b462c7e0f235d76eb9db0b72468460d1167f69b9bee6abebae2cf954505c3dc A fix has been implemented by Cloudflare. We're still monitoring the situation. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 14:46:52 -0000 https://status.hospitable.com/incident/790427#64de062f12bd9703043d04b41eaacb002fac2e9a15dd01430492cc40504be2e1 We are currently experiencing service disruptions due to a global Cloudflare outage affecting multiple internet services worldwide. Impact: Smart Lock Integration (Seam): Users may experience issues with smart lock functionality, including code generation and device management Marketing Website: Our main website (hospitable.com) may be intermittently unavailable Monitoring Services: Some internal monitoring tools are affected What we're doing: We are actively monitoring the situation. Cloudflare has reported signs of recovery, though some services may continue to experience higher-than-normal error rates during remediation. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 06:32:40 -0000 https://status.hospitable.com/incident/790426#365d9c3714f450c8ec980a6526df91fdf130d2e94c529188034c3e0218476650 Metrics is fully operational. The incident has been resolved. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 05:27:48 -0000 https://status.hospitable.com/incident/790426#4a41469f218ee3228b72350630e5ffc14c7da4a637397a7813c147105e5530f0 We are continuing to work on a fix for the metrics dashboard issue. https://status.hospitable.com/incident/790426 Fri, 14 Nov 2025 23:23:03 -0000 https://status.hospitable.com/incident/790426#20f456cd2ff41cb4b63a996b7ea146fe0b2662487c0c0ea4590e6939f7ab065e We've identified an issue preventing Metrics from loading for many hosts. We are working to resolve this issue. https://status.hospitable.com/incident/790425 Tue, 11 Nov 2025 17:54:46 -0000 https://status.hospitable.com/incident/790425#83be1b7114d3d7e569ffa22ce705225cbcce50b51913bb8978c06e8555054490 This incident has been marked as resolved by our third party partner and operations should be back to normal on smart devices. https://status.hospitable.com/incident/790425 Tue, 11 Nov 2025 16:24:11 -0000 https://status.hospitable.com/incident/790425#d94079b47e5b0eaf1f885cfd7cacb2c6b63efc7f19b521d5610ad67ba609abd6 Smart devices third-party partner is experiencing degraded performance. We're monitoring for updates. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 14:44:19 -0000 https://status.hospitable.com/incident/790424#416b4c994f9b4c1d56407b6734258c5ba99f23ce522b43581d7ff55b941a1bec We've released a fix for the Availability Window issue affecting Booking.com listings and completed a calendar re-sync to restore the correct rolling availability settings. All affected properties will automatically reflect the proper calendar state within the next 10 hours, as ongoing syncs are processed. We’re continuing to monitor the rollout to ensure everything remains stable. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 12:55:36 -0000 https://status.hospitable.com/incident/790424#1d6ac45a899e461d8a1c15e20346fca4effed6b33c20a0922a12d38e07ed0911 We've implemented and released a fix for the Advanced Availability (Availability Window) issue affecting Booking.com listings. We're now performing a calendar re-sync to ensure all properties reflect the correct calendar state with the proper Availability Window settings applied. Our team is closely monitoring the results to confirm that everything is working as expected. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 12:12:56 -0000 https://status.hospitable.com/incident/790424#8c71098b5ec92a0dd81a7a599d28242fe113db7495cc3cdcfbfd40714e8bcd76 We've identified the issue and are working on releasing a fix https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 10:35:10 -0000 https://status.hospitable.com/incident/790424#7f3bb93f59033243c9aaf2dbadc10bb3211f7c5be04e6a7be2273568c1cae42d We are currently investigating reports of unexpected behavior in the Advanced Availability feature on Booking.com. Some hosts have reported receiving reservations further in advance than their configured time settings allow. Our engineering team is actively looking into the issue and will provide an update once we have more information. https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:37:07 -0000 https://status.hospitable.com/incident/790422#87f8bba54110e82bc85057d23e7c47e88375eabf728f1497ed428717fb3b7672 This incident has been resolved. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:15:20 -0000 https://status.hospitable.com/incident/790422#2c568a96a0ac51b6aa74b20ed13001f4163fc3159719aacf3b2cd7ffa170cc53 We are back online again! We have identified the issues and have taking action accordingly. We are keeping an eye on the performance while working through all the syncs. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:04:43 -0000 https://status.hospitable.com/incident/790422#89ab28a06f6513dda3b6de82c8750c3d76524adf2b46fd14f7b3651177c97ff5 We are seeing slowness on some of the databases that is resulting in long loading times and sync issues. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:46:57 -0000 https://status.hospitable.com/incident/790421#6f1a3839592055b0d0c9ea6d88f11dc5b771a210bf240d3da23a5795156a9ad2 App is back online https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:40:00 -0000 https://status.hospitable.com/incident/790421#1ce7f2dafd904affb81f93ef3afacd0591f66a967ca07f35f83397fc7ebb84b3 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:37:46 -0000 https://status.hospitable.com/incident/790421#b9ce896f8c17100f92056093202d8cb67f401520cd519d359ca1e71534bde5aa The Hospitable application is currently very slow as we are experiencing downgraded performance of the database. This mostly impacts pricing and reservation sync. We are working on a solution https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:26:33 -0000 https://status.hospitable.com/incident/790421#73cd065fee1f35194fd9de705220c6cae7de6b9285a762a0c16fd2cd6d322f9c The Hospitable application is currently down and we're investigating the cause. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 14:29:36 -0000 https://status.hospitable.com/incident/790420#245a0cd9f4c63082dc02b4aca4fcff3c1e193c480e2209c87bfc619208d7ada3 The issue has been confirmed resolved for all users. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 13:37:14 -0000 https://status.hospitable.com/incident/790420#58f699769c00c19c007998cca048fa541113ab01d9b66b8b7290b83f210ecc00 We are seeing recovery after a fix was deployed by our integration partner. We will continue monitoring to ensure full stability. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 09:22:14 -0000 https://status.hospitable.com/incident/790420#1cbe4f4958f689fbb95710ff86272b9f38b928f6ba3ceb4f764ceefcd3ac01d7 We’ve improved the reliability of the Devices page so it continues to load even if our third‑party device service is experiencing issues. Some per-reservation details like all access codes and schedules may not fully display during a partner outage because those rely on live requests. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 06:55:56 -0000 https://status.hospitable.com/incident/790420#0bb73474ffae13f8a938e55f1e9ae645213a8dc60cd0df3c37556523e0c6a53c We're currently experiencing an issue with our Devices page, due to an outage with our integration partner, Seam. You may be unable to view or manage your connected devices at this time. This issue does not affect your scheduled messaging or code communications, which should continue to function normally. We’ll update this page as soon as Seam restores service. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 18:13:00 -0000 https://status.hospitable.com/incident/790419#951ddecb0a29012168d6478d1348e37b4358f4c033af62f1bd6b19cb8673acb9 All issues are resolved. VRBO accounts can be reconnected without issue. You will now see the correct number of listings on your VRBO account once reconnected. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 17:40:20 -0000 https://status.hospitable.com/incident/790419#8d1b6535a3e5e99fe6ae65454181d652c6d0d661a80fabe52bef95ebb6a20920 Any Airbnb or VRBO accounts that were erroneously disconnected when you tried to reconnect to VRBO have been restored. You can now reconnect your VRBO account if it was disconnected. You will continue to see a 0 listing count next to your VRBO account in connected accounts; this is purely visual. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 16:11:05 -0000 https://status.hospitable.com/incident/790419#30813ec39467e704fa4b726cacba639b1efb1c130ab705313abf99718e2dd358 We've now released a fix to the issue with adding or updating Vrbo accounts. We've also recovered all Airbnb accounts that were disconnected as a result of this and are now working on recovering Booking.com accounts. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 16:07:56 -0000 https://status.hospitable.com/incident/790419#92edd5e34e27156784630aa9e31cae858443521b359cf2269cb7d9dd8b2a1757 We've now released a fix to the issue with adding or updating Vrbo accounts. We've also recovered all Airbnb accounts that were disconnected as a result of this and are now working on recovering Booking.com accounts. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 15:20:18 -0000 https://status.hospitable.com/incident/790419#b42e7b571c3f3d57c7e6f7e3773692d53cb8f9cd598a3c76d359304632fce074 We're in the process of releasing a fix to the initial issue and will make it possible to add Vrbo channels once we've verified it works. We're also working on recovering disconnected channels for any customers who were impacted by this in the meanwhile. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 14:34:48 -0000 https://status.hospitable.com/incident/790419#3729739bc7cbc470a90b87ab823333d0fd22cbb2a2c68436e26e541ca8f57bb8 We've now limited the ability to add or update a Vrbo account until we're able to fix the root cause. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 14:00:45 -0000 https://status.hospitable.com/incident/790419#9417a2fa20a815a7b4974f89e7b8fa147bc8095c8ca73392a031b02581d58b52 We've received reports that adding or updating a Vrbo account is currently disconnecting other accounts like Airbnb or Booking.com. We expect to fix this in the next few minutes but in the meanwhile, do not update or connect a new Vrbo account. https://status.hospitable.com/incident/790418 Mon, 06 Oct 2025 17:02:09 -0000 https://status.hospitable.com/incident/790418#44c8c154e3ebdb10acbe5e7bc2a7f01c91a804d36f17dc42310d1684f2c5748f Operations are back to normal https://status.hospitable.com/incident/790418 Mon, 06 Oct 2025 16:22:39 -0000 https://status.hospitable.com/incident/790418#120d9382c3d6bc08831c98a107d282e2e7a0bb0ebe8cd20fa378c7f1eee845ef From 14:50 UTC to 16:12 UTC, some Vrbo endpoints were not refreshing. Our engineers have been able to identify and restore the endpoint functions. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790416 Fri, 03 Oct 2025 00:39:19 -0000 https://status.hospitable.com/incident/790416#b9f36ce76ed48ab142043ba085c27930ec75b6aaf00124a88e4a7261f7efe57b This incident has been fully resolved for all users. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 16:55:43 -0000 https://status.hospitable.com/incident/790416#16359b3124d084a441334424917e9b1b19b47477c2c932798e0cc43a21f2c059 Issue with accessing the devices page should be resolved for all users. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 14:57:43 -0000 https://status.hospitable.com/incident/790416#faf448087149978f88f33ec575498cab7cc38bcbba0d4a3674ba7bac01c6045f We are seeing recovery after a fix was deployed by our external provider. Devices page should be available to all users. We will continue monitoring to ensure full stability. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 13:26:17 -0000 https://status.hospitable.com/incident/790416#c9640741c5ca28f47bcf52f170a0d9051d5701cdff6888ff1cb079bf0eac51b8 We are experiencing an issue with our smart device services provider, which is causing the Devices page to load slowly or fail to load. The provider is aware and currently investigating. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 12:02:59 -0000 https://status.hospitable.com/incident/790415#60e1f6cbfbded9357c7ad3826426cd5eed3f7522cc7e276a3e3b27e02d9fc7b6 The connectivity issue with our upstream provider has been fully resolved. All services are operating normally again. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:22:51 -0000 https://status.hospitable.com/incident/790415#182b56078eaa610ddbd5093cc46fae98f40a5bc57783184da3b12a43805ed9ac We’re seeing improved performance as our upstream provider has mitigated the issue. Services should stabilize, but we continue to monitor closely until everything is fully resolved. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:17:58 -0000 https://status.hospitable.com/incident/790415#86db7884faa9a54e2d145c60480273c349e100be4673e46ff36da8b4903262b2 Some of our services may be slower than usual due to a connectivity issue with an upstream provider. Their engineering team is actively rerouting traffic to restore stability. We are monitoring the situation closely and will provide updates here as they become available. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 16:19:23 -0000 https://status.hospitable.com/incident/790414#2aaf7b706c661f1fe8551f4e3a10df7ef0c3770e2ef52a214793346626eaa04b This incident has been resolved. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 16:00:46 -0000 https://status.hospitable.com/incident/790414#b9558234f9fa192f9c54e27b80741580da37468c3ca35e22ba7d6067f32a8ddb The team have implemented a fix and we are monitoring the situation. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:45:02 -0000 https://status.hospitable.com/incident/790414#014937aa28b349a0671d5e5446ba6723b33b3cf39cd555d58d3d58d003db4d69 We’ve identified the issue as a slowdown with a downstream provider that’s affecting the Hospitable web app. Our team is rolling out changes to restore full speed. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:32:15 -0000 https://status.hospitable.com/incident/790414#17247a47e7d6d5761e3dcb325249010488dd5e05a04b9535069281f4a448118b We are continuing to investigate this issue. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:31:47 -0000 https://status.hospitable.com/incident/790414#a5357b7eb40b2223d82c68910a95ffadcf5527289659b931aad38bc49ac416ce We are currently encountering intermittent slow loading times on the Hospitable web application (my.hospitable.com). We are currently investigating this and working on a resolution. https://status.hospitable.com/incident/790413 Thu, 28 Aug 2025 12:34:34 -0000 https://status.hospitable.com/incident/790413#ac7f413432301f936507bfe26e34e32c48b821b25ecf72e1bf9cc33c18dcabd2 Booking.com has resolved the incident on their side. https://status.hospitable.com/incident/790413 Thu, 28 Aug 2025 02:53:05 -0000 https://status.hospitable.com/incident/790413#f8bddb85808b67a8a92d8923d15743fcf3dd6629199fc85de568db8b60fc2ed7 Booking.com's incident remains ongoing, with reservation delays of 10 to 30 minutes. We will update when this is resolved. Here's the link to their incident page: https://connect.booking.com/status/incident/477 https://status.hospitable.com/incident/790413 Wed, 27 Aug 2025 23:39:23 -0000 https://status.hospitable.com/incident/790413#296663ef100dc1d8a3f5433171b8f7b613512c1187ef7d00dc72895596dfd6f0 Booking.com has an ongoing incident with reservation delays; thus, we have a delay in receiving reservation information too. More information here: https://connect.booking.com/status/incident/477 https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:46:16 -0000 https://status.hospitable.com/incident/790412#7241588eccfdb97b03c7222fb42fd887544b7b6a5a640f971a866bb644865c77 This incident has been resolved. Guest Vetting requests are now working for Direct Premium reservations. Guests can now go through the verification process via their Guest Portal. https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:38:32 -0000 https://status.hospitable.com/incident/790412#bb62bd15fcd5b36bbc1b50dfb3396f65a7a1c80226d898ec3870cf7e2a8257e1 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:18:36 -0000 https://status.hospitable.com/incident/790412#89130b3d103906b7a0c919fe076490c03171f5dc2f50b2d09189407ecce206df Our Guest Vetting system for Direct Premium reservations is currently unresponsive for new reservations. Our engineers are aware of this and are currently investigating the issue. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 06:12:09 -0000 https://status.hospitable.com/incident/790411#d7ed6396924466132a2308de2eaa44490f4f94ee2c3e5edf92f934bf62dde170 We have fully restored loading times back to normal levels. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 03:03:52 -0000 https://status.hospitable.com/incident/790411#e193aec17b505ff0dd227907dc9c9ddcd4a59726a2161ba36ff4438c21abeb5f A fix has been implemented and we are monitoring the resolution but we are now seeing better loading times across the platform. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 03:02:48 -0000 https://status.hospitable.com/incident/790411#69156aeeaf2f3950650f32c192fdc3a048d79c670c50072c15e4cfebd4046e90 We are continuing to investigate this issue. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 00:33:10 -0000 https://status.hospitable.com/incident/790411#151634723e5aea2a65e6af73411a9929bff57df32d13062605bb19cd7dba075d We are currently encountering intermittent slow loading times on the Hospitable website. We are currently investigating this and working on a resolution. https://status.hospitable.com/incident/790410 Thu, 14 Aug 2025 17:02:26 -0000 https://status.hospitable.com/incident/790410#6685ea4bf544ed24ec7becbe615d9946043fc7d997a23d63bd2147c50c91e560 This incident has been resolved. https://status.hospitable.com/incident/790410 Thu, 14 Aug 2025 16:40:36 -0000 https://status.hospitable.com/incident/790410#1ec9338e4768834ece524a5dee31a737fbddc6de49cbfb55a559b9e57635d601 We introduced a bug that removed the send button. We are working on a fix now. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 16:52:02 -0000 https://status.hospitable.com/incident/790409#b2f6956d36cc83c2310b468656e3eb945a602a686096d2f6ba2acd5d4080f503 This incident has been resolved. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 15:31:19 -0000 https://status.hospitable.com/incident/790409#d91dece404dc168e6ec8f99d841486f7603dfcde7c4e2ac10a0452319e0de162 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 15:18:32 -0000 https://status.hospitable.com/incident/790409#b17e375c28b83c44b51bb0825645fe7d4addd68a9e94d76ee1b8332c4fc52f06 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 14:44:56 -0000 https://status.hospitable.com/incident/790408#222164e3d7f2e9fa6569a680dd837545b2bc60033afb41d60845f8c85ddbc3d2 This incident has been resolved by introducing a countermeasure on our end. Shortly afterward, Airbnb confirmed that the issue was due to a bug, which has now been successfully fixed on their end. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 06:00:05 -0000 https://status.hospitable.com/incident/790408#3fb4692bbbd96797715f8e82816ca03de6b4a067b6c5bba700dbe43d234a2fcd We are continuing to investigate this issue. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 05:56:23 -0000 https://status.hospitable.com/incident/790408#e88d5566a3201b058c86c59e0bcca238bf7944759363b2d2ae3c348a36082d1c We are currently experiencing issues processing some Airbnb webhook events, which may impact message delivery and smart lock code generation. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 15:43:16 -0000 https://status.hospitable.com/incident/790407#b670121c38331d7f6f792f22295c11b06e14a6a065b322c3dda8d1cab5fb3255 This incident has been resolved. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 13:38:42 -0000 https://status.hospitable.com/incident/790407#cfbc8e690b50f2e55611715adf7eaeebe6cd59e4cc155d3d9ecade6ad52aabe9 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 12:49:39 -0000 https://status.hospitable.com/incident/790407#76b264ce48ff261051b1a76aa466e90c72eb30f277f89e018a599e8557dd2d93 We have identified that the issue is a result of a change in how Airbnb communicates with our system. Our engineers are working to address it. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 10:41:09 -0000 https://status.hospitable.com/incident/790407#b34883a74a2d26ff12f47cd8f3e93ded9a6728e9256a144090903e745d31ed3b We have identified the issue and our engineering team are working on a fix. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 08:48:48 -0000 https://status.hospitable.com/incident/790407#bb897c1f6e001fbbfc9162421e09756bf3dd88c7c76e37d2a2f693652dea11af We received multiple reports of new messages from Guests or inquiries not importing to Hospitable. We are currently investigating this, https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 17:20:24 -0000 https://status.hospitable.com/incident/790406#9ec1637f264ad08f739394e4aa686e5914272f0c3376ff78cdac00775b57723e This incident has been resolved. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 16:05:21 -0000 https://status.hospitable.com/incident/790406#0f87cc2c093b5e11da36c630befc064b3ec4c696bc6d591739cebb22803cfc9c A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 15:49:33 -0000 https://status.hospitable.com/incident/790406#0ddcd7a9b7666f992710ce5af86378aef58307a4a9fc9bacc6e3d749c636935e The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 14:40:21 -0000 https://status.hospitable.com/incident/790406#0a11ff9a974fbb93ea19e4db005213387102686334da249ec1cac2aaf63a877d Instead of their usual names, Direct properties are currently showing as "Unnamed Property". We are investigating and will continue to update. https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:36:00 -0000 https://status.hospitable.com/incident/790405#b45943d32cd48774e2ad6ab1a4e35a19161b6e9e6e5f71362fb077a41e3b3339 We are now receiving webhooks as expected, and the incident is now resolved. Please refer to the Airbnb status page for any further updates. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:02:23 -0000 https://status.hospitable.com/incident/790405#092b85ab442079246e6f7cf6e054d59942214e70ac0074301639e6bfda2e6681 Airbnb is continuing to monitor the incident but are seeing recovery as of 12:15pm PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:52 -0000 https://status.hospitable.com/incident/790405#886d13b123052941e07960ee2f85810979121d1c891af4523b8f53ae5734d03f Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:27 -0000 https://status.hospitable.com/incident/790405#b400a6e3add0139b6d14de0a71c65c5994d2887d93f32e7ef1efd9eb96006a2c Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:09:38 -0000 https://status.hospitable.com/incident/790405#641c144ba89465c559722349df01a936fa092de45f7149fd1622d8a4e67df5db We are seeing reports of inbound messages being delayed for Airbnb guests. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 13:31:21 -0000 https://status.hospitable.com/incident/790404#62f76e5f27616a19432d6595451d571344616b956b514d392926e2da3075a295 This incident has been resolved. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:51:32 -0000 https://status.hospitable.com/incident/790404#615ec64ba55c9513a9d7e9575e4bb2b04581978f2560331ddc5ccae99435c654 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:42:15 -0000 https://status.hospitable.com/incident/790404#a1e04d5b3340ef0346fb8b631b6cc3a9a6b336e5ac6391ebccd77bb1567d3a63 We are experiencing a slowdown in data processing on our infrastructure; our engineers are investigating the issue. https://status.hospitable.com/incident/790403 Tue, 15 Jul 2025 00:27:52 -0000 https://status.hospitable.com/incident/790403#bb124c4a5c2b652df0e82a522d2e50b8d581a62fdb39ec64cae1c7132fd9ad76 We identified a brief issue with the API, which has now been resolved. Messages are being sent successfully again. Please retry any messages that previously failed. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 18:30:33 -0000 https://status.hospitable.com/incident/790402#b5cd0e2d3deed94946a95d73975131598ab373a929a8fe15922ff15be37ff88a This incident has been resolved. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:51:12 -0000 https://status.hospitable.com/incident/790402#df165aff961e66f9f0c62d8f51d3bfbba5c82e0614c8bee1446ddb227fba9299 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:37:51 -0000 https://status.hospitable.com/incident/790402#6efff151075a73c5a88243aeea0c2b3ca0a08029643f25f9e11cdd814ac4775d The issues are related to an ongoing OpenAI incident, which we are continuing to monitor - https://status.openai.com/ https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:28:09 -0000 https://status.hospitable.com/incident/790402#9ce359ca043be32bf0d61df2e3d8c0ae05f968ddcd33e67edc7f2f3e743ab06c The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:17:33 -0000 https://status.hospitable.com/incident/790402#32f251df8847c83fd87a574b6abb41cabb6af4503ffe13af0109c1dead284c30 We are currently investigating this issue. Hosts may notice pages not loading or loading slowly while we investigate. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 17:26:22 -0000 https://status.hospitable.com/incident/790401#9703bbfd0c3874bf4608dcc5256dd7478a519ee093dc4844a901e3fcf1b9a6b5 This incident has been resolved. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 17:23:26 -0000 https://status.hospitable.com/incident/790401#c1aadd4fe7f54e5577ae43bfe12a455cda5a5db83279df82a0eaf58e0a7e33f3 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 16:52:28 -0000 https://status.hospitable.com/incident/790401#6a409ade377a8d9749f45dcc1ddb02e1ed1f492efab6d20bcb935c76be341524 We are currently investigating a technical issue where certain actions are being restricted in the multi-calendar view. Our team is working to identify the root cause and implement a fix as soon as possible. We appreciate your patience and will provide updates as more information becomes available. https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 21:41:44 -0000 https://status.hospitable.com/incident/790400#3f231c79c55908796d6928ff66174094ce39faaada1b33a9dc61277850f8abd2 Prices are syncing as expected to all OTAs https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 11:02:11 -0000 https://status.hospitable.com/incident/790400#a71c40686fdabc6e5118dfa37e1e4e32625e2e0e62801e48c7900e5679986814 We are still seeing some delays in syncing prices to VRBO but all other OTAs should be syncing as expected. https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 03:54:25 -0000 https://status.hospitable.com/incident/790400#a1b996ea9c9ce7eff78ac331acfde2d24379ee39e35b2d4829550af5629d12f1 We are continuing to work on a fix for the issue. https://status.hospitable.com/incident/790400 Sat, 21 Jun 2025 21:08:44 -0000 https://status.hospitable.com/incident/790400#7ef4efa92386a88a9c562544fdafd398a2fc83cef7df86f8390942dfd1a4e994 We are currently experiencing delays in syncing calendar prices between different platforms. Our team has identified the issue and is working on resolving it. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:30:16 -0000 https://status.hospitable.com/incident/790399#efcf93ba0510092955e926140848d80f93d895feaf6765d04eabe686972fab56 This incident has been resolved. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:17:32 -0000 https://status.hospitable.com/incident/790399#1e242fb8e36924537875754af60152bccf0ffe383f3ffbbc3fca814d3802232c The active incident has been resolved. The team is now monitoring the fix and resolving impacted reservations. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 15:56:31 -0000 https://status.hospitable.com/incident/790399#4deb5598ab95738c0b37ced2ea44bea60885577af028a75920af3fe7274c7281 We're seeing reports of Direct Premium reservations not showing as updated after a reservation is created or updated. This includes events like completed guest verification, payments and alterations. Our team has identified the issue and a fix is being deployed momentarily. After the fix is deployed, impacted reservations will be updated. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 11:23:00 -0000 https://status.hospitable.com/incident/790398#116b929de39379b09c9598cbf43fac1fe2c16d62604bdca9c22d348aec6fcbdb This incident has been resolved. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 11:06:48 -0000 https://status.hospitable.com/incident/790398#05dbdadaa3148901d4d12f13043e3a81bc3687551e986fd2c987c49a81d75d99 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:57:54 -0000 https://status.hospitable.com/incident/790398#84b1fbaaf8124193b1a30f86777753456c9d5737ba7fd635957a12baa3e32812 You may be unable to enable Dynamic Pricing or change your pricing settings. We are currently investigating the issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:57:31 -0000 https://status.hospitable.com/incident/790398#756243f895cea5e2b9ba1f1d036be693bb4bac096dc10f5ffd01ca5fa0d29500 We are continuing to investigate this issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:55:44 -0000 https://status.hospitable.com/incident/790398#b0a806e1e7005725e886ea233fc1ee686fb2f6e830708b8c86c142781275233f You may be unable to enable Dynamic Pricing or change your pricing settings. We are currently investigating the issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:47:35 -0000 https://status.hospitable.com/incident/790398#2536b98502a325ad523ceb6b4f0fab88dad9554060b0defe33773a8054299f31 You may be unable to enable Dynamic Pricing or change your pricing settings. We are currently investigating the issue. https://status.hospitable.com/incident/790397 Mon, 02 Jun 2025 20:07:31 -0000 https://status.hospitable.com/incident/790397#10e59e6204c202a4d83009761a2a65a9fee5100ae03e9d22c6256231c3ff7658 This incident has been resolved. https://status.hospitable.com/incident/790397 Mon, 02 Jun 2025 20:03:23 -0000 https://status.hospitable.com/incident/790397#c8512592e1a82ea626a33a412d6a83b317f313f4afb7b33c8add2c16865a3293 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790397 Mon, 02 Jun 2025 19:53:03 -0000 https://status.hospitable.com/incident/790397#9863ae854da046d4a07d7b421307a865d265a3e4ae9518bea0f9494e11e29afc We've received reports from users experiencing issues accessing their calendar due to an error, with dates showing as unavailable or greyed out. The team is actively investigating the matter. We'll keep you updated with further information. Thank you. https://status.hospitable.com/incident/790396 Sat, 31 May 2025 05:46:00 -0000 https://status.hospitable.com/incident/790396#29dfeb92f304dd659ccbd3a05ef34a9b69b841e1138107cab2ee379288767698 Schlage had resolved the issue at around 5:30 PM PDT today, and we've continued to monitor the devices for the last few hours, given that their status page has been inconsistent with what we've been experiencing. Devices should be syncing again as expected. Please let us know if you continue to experience any issues. https://status.hospitable.com/incident/790396 Sat, 31 May 2025 04:20:31 -0000 https://status.hospitable.com/incident/790396#0a35f21e9a1354e4cc57c1afaef696c2099641355825eb4b10505d4e551f6b44 As of approximately four hours ago, account synchronization has resumed normal operation. While we have not yet received an official update from our contacts at Schlage, systems appear to be functioning as expected. https://status.hospitable.com/incident/790396 Fri, 30 May 2025 21:44:23 -0000 https://status.hospitable.com/incident/790396#a5b72510de277b3d34c16fbab03f96c0aa81d40e8a1d724a015db5869cc3d3ec Schlage is in a confirmed outage right now. Their team is actively working on a fix. We've received a report from our Integration partner about their detected elevated errors around 9 AM US-PST with minimal impact to devices and started receiving reports of customer issues around ~1:00 PM US-PST. You may see increased reports of: - Failures in new customer accounts attempting to connect in connect webviews - Access code sync failures - Unlock functionality (PIN code and remote unlock) failure - Account disconnects due to token refresh failures This is unfortunately not reflected on Allegion's live status page (https://status.allegion.com/), but we will share our latest updates as they happen. Accounts will automatically reconnect once this is resolved. https://status.hospitable.com/incident/790395 Fri, 23 May 2025 20:44:02 -0000 https://status.hospitable.com/incident/790395#c493a392e052eb6c0221ee5201c56773ade234757c64aafae88d16dbfb0dafd8 The fix is live. All information is restored in the Inbox Conversation. Please reach out to support if you continue to see any issues as you should not. https://status.hospitable.com/incident/790395 Fri, 23 May 2025 20:26:11 -0000 https://status.hospitable.com/incident/790395#aab5792c60b3eeba41fa1d475cfe834843092ceeba567fb9eb35f2602d0f3b69 We're seeing reports of information missing from the reservation sidebar in Inbox, send button missing, and the reservation financials. Our team has identified the issue, and a fix is being deployed momentarily. https://status.hospitable.com/incident/790394 Thu, 15 May 2025 22:49:21 -0000 https://status.hospitable.com/incident/790394#fb66ae68ba8811323e54155bce52a0953f23af16d0dd90d6f139545d1fa3c79e Schlage has now resolved this incident. All Schlage accounts will be automatically reconnected. No further action is necessary. https://status.hospitable.com/incident/790394 Thu, 15 May 2025 19:47:20 -0000 https://status.hospitable.com/incident/790394#81578c5015bbff55e4fdad1ec4d1628eaf2bd902fa51655f66853d6225024830 Schlage is experiencing some DNS issues. This was first reported to us at ~10:30 US-PST. If this is not resolved on Schlage's side, you may see increased reports of: ◘Failures in connecting Schlage account ◘Unlock functionality (PIN code and remote unlock) failure ◘Account disconnects due to token refresh failures Schlage team is already working on it. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 19:27:42 -0000 https://status.hospitable.com/incident/790393#4f6093ccab51bfa655bf3d192ce7a95eaa2c38f1f6a3f6d901e6500f4c0dfacd This incident has been resolved. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 18:43:43 -0000 https://status.hospitable.com/incident/790393#d04f821025caa8411ab75e392f0225ded648660d851f6466734eb4c952a23aac Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 21:26:16 -0000 https://status.hospitable.com/incident/790392#2e0a951c958beac5fe0b78ef15223c1b5e3b23671a67dc2df1bd906bdb5fd330 This incident has been resolved. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 21:05:37 -0000 https://status.hospitable.com/incident/790392#781a06a715148c8cd52e18ff37670aeb228525205e07628971530e8388ca41c7 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 20:43:41 -0000 https://status.hospitable.com/incident/790392#5b10c3344a60a61da1bd8dfc4f43c6c125609c82beabfb824bc07bfa9ded143f We are currently experiencing reduced performance with our application due to a networking issue. Our engineering team is collaborating with our infrastructure providers to identify and resolve the issue. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 20:06:09 -0000 https://status.hospitable.com/incident/790392#1e432cf9a73fa6aab484593e406a3deb0359bf8f21613be35bc5fba24864c8f0 We are currently experiencing reduced performance with our application. Our engineering team is collaborating with our infrastructure providers to identify and resolve the issue. https://status.hospitable.com/incident/790391 Fri, 18 Apr 2025 01:02:25 -0000 https://status.hospitable.com/incident/790391#70d544432078d50d2c44e20c0d81fa4da87700a5cdc1dcd6f96012362d4dd667 We have corrected currencies and synced the calendars for the affected properties. This is now resolved. https://status.hospitable.com/incident/790391 Thu, 17 Apr 2025 21:39:20 -0000 https://status.hospitable.com/incident/790391#37fe76ccc8b1bcbbc78861b4cb58eff6375e49406eb07dcdeeca27b87948bebb Fix is rolling out across impacted properties. Our engineers will monitor the results. https://status.hospitable.com/incident/790391 Thu, 17 Apr 2025 21:06:50 -0000 https://status.hospitable.com/incident/790391#ee4f0ecd811f2f7df50ca55ba7a0b697a57de74204fb09dedd840032a31c1170 We have identified the root cause of the issue and working on a fix. https://status.hospitable.com/incident/790391 Thu, 17 Apr 2025 20:08:32 -0000 https://status.hospitable.com/incident/790391#0f7654929e4352d2b5f13f4eb6e6369f8f1075922daee7ff9879f7596fd3448c Users have reported their currency changing from their existing currency to another without manually changing it themselves. Our engineers are aware of this issue and are currently investigating the bug. https://status.hospitable.com/incident/790390 Thu, 10 Apr 2025 02:45:31 -0000 https://status.hospitable.com/incident/790390#8e113b38953ec027d8be95995f5db82f0cc858631cf6ac418f707e453ea72409 Service has now been restored. Thank you for your patience. https://status.hospitable.com/incident/790390 Thu, 10 Apr 2025 02:33:01 -0000 https://status.hospitable.com/incident/790390#90a4c022562aca40805584d4c79058aec6812a61d31c82ab3142fc0f86c0d30e We are continuing to investigate this issue. https://status.hospitable.com/incident/790389 Mon, 07 Apr 2025 19:42:09 -0000 https://status.hospitable.com/incident/790389#2db21aefd333bce9c87ab57a6992cc3bc54966a30240762a0090bc68ba6735b9 This incident has been resolved. https://status.hospitable.com/incident/790389 Mon, 07 Apr 2025 19:39:02 -0000 https://status.hospitable.com/incident/790389#8032a9c034cc2ae8ce6e302b3bbeaa2964a486e79dea85fe74e022b8ef164018 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790389 Mon, 07 Apr 2025 19:32:50 -0000 https://status.hospitable.com/incident/790389#f109f72aa8cff5044121053615c9fb43b2b13d9dbd82e3a60ad52076d6d2425e The issue has been identified and we're rolling out a fix in a few minutes. Messaging rules, Suggest with AI, and Auto Reply continue to work as normal. Only manually-written messages in the Inbox are affected. https://status.hospitable.com/incident/790388 Sat, 22 Mar 2025 21:37:52 -0000 https://status.hospitable.com/incident/790388#880d5be4ecac7e40ce7043b7925126912425256ad4e0e54595c8c746dca90ff4 Nuki has resolved the incident on their status page: https://status.nuki.io/en/ Hosts using our Nuki locks will need to reconnect their Nuki account under Devices -> Connect Devices https://status.hospitable.com/incident/790388 Sat, 22 Mar 2025 05:46:11 -0000 https://status.hospitable.com/incident/790388#744b45d5b81e6b3a2aae1bf44a7bc5cb4d5692699b3dd68e5196f62996d16e70 We are working together with Seam to find a work around the disconnects with Nuki. Hosts will likely have to reconnect their Nuki devices once the incident is resolved. https://status.hospitable.com/incident/790387 Thu, 13 Mar 2025 08:55:17 -0000 https://status.hospitable.com/incident/790387#5ac41c4f0f294246a972e48c01b94fe51e736cab436f83dd2d00f549c847074b This incident has been resolved. https://status.hospitable.com/incident/790387 Thu, 13 Mar 2025 08:49:31 -0000 https://status.hospitable.com/incident/790387#ec4d1b34d13fe67d3b72f3ea1fdd827f2556155df5588dcffafe9cf633abdaae A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790387 Thu, 13 Mar 2025 08:20:22 -0000 https://status.hospitable.com/incident/790387#8f686cec57fcdd287d4838a78a7c49c96ffab0f42f6e45e7a29aa5fb98877bde The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790386 Tue, 11 Mar 2025 10:47:52 -0000 https://status.hospitable.com/incident/790386#7f59c3aebd991e548278bc468bcfeff5272eaf9804b534cae88e22f9a7cdb6a3 This incident was resolved at 10:35 UTC https://status.hospitable.com/incident/790386 Tue, 11 Mar 2025 10:11:43 -0000 https://status.hospitable.com/incident/790386#fdf1c6045fa13ecc1aacd7b32b6322d6442508cf42564e577c84b3aa6082bf8a Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. This particular incident started at 9:58 UTC https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 14:18:03 -0000 https://status.hospitable.com/incident/790385#2c2e70979f37fc9ec19d2cd7e7a5197b6d28887d8b634fe093e4604a5c27e91e This incident has been resolved. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:56:57 -0000 https://status.hospitable.com/incident/790385#45849e657b6fd0ccad84511734a542f2c1ea76eddbedd07aca9aa44d6105f1e7 We've deployed a fix for the database and all background tasks are scaling up again. We're monitoring the coming hour. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:41:34 -0000 https://status.hospitable.com/incident/790385#fcb7370d034e75928828dde5326379f1a730a376a192f769565e01491005ab78 Background tasks have been halted as we're experiencing issues with connecting to the database. The application itself is not impacted, background tasks like syncing calendar, prices have degraded performance. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 14:17:36 -0000 https://status.hospitable.com/incident/790384#2dd1b0da1f8056757f8754c10c6e8f76eaadd54f0b443144e2798047a90c521b This incident has been resolved. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 14:02:42 -0000 https://status.hospitable.com/incident/790384#72e5465635d1897deaef77e61f064aefdb62d4e3ccd55712132d24221c184081 The fix has rolled out, we are seeing immediate recovery. Monitoring for another 15 minutes to be sure. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 13:53:23 -0000 https://status.hospitable.com/incident/790384#d4a151b67bb09d30b00343d85396b39a79d3ee00c79c5fa66d2d97d6f4c98777 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 13:42:24 -0000 https://status.hospitable.com/incident/790384#3d31183a8e8635aab0f8803611034cb1c750382d27d4d33dee0b80e983d82c7d The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790383 Wed, 19 Feb 2025 01:35:26 -0000 https://status.hospitable.com/incident/790383#baa7c599ba873feb9a27601fba1248f7ff03c6489265f68687dd06da8dae61ee We have identified the root cause of the performance issues and have deployed a few improvements. Application load times is back to normal. https://status.hospitable.com/incident/790383 Tue, 18 Feb 2025 22:16:51 -0000 https://status.hospitable.com/incident/790383#064cb4375421d0f02fa0d2e3c5ef39536057d6b2f22f7580c04476c463c35425 We're currently experiencing slow loading times on the Hospitable web app. Our engineers are aware of this and are investigating the performance issues. We'll update this status page as soon as we have identified the root cause and deployed a fix. https://status.hospitable.com/incident/790381 Sat, 15 Feb 2025 11:58:10 -0000 https://status.hospitable.com/incident/790381#c64544717676fa3fd50eb7283b9d5c186e4faa54afb49420d8d3a7cad32e3ecb No issues have been observed for a few hours. Seems that Booking.com APIs have recovered. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790381 Fri, 14 Feb 2025 11:59:33 -0000 https://status.hospitable.com/incident/790381#cb5be2332051816100270020953d8dd968e4ce0c09f0fadc479128301d0eed6f We are observing failures in Booking.com API communications. Booking.com's API status page suggests partial outage for reservation related parts, and our systems confirm this. There are rare occasional messaging failures, too. Our systems automatically retry failures, so the real effect to Hospitable users is slower synchronization rather than complete outage. https://status.hospitable.com/incident/790380 Thu, 06 Feb 2025 14:27:22 -0000 https://status.hospitable.com/incident/790380#d4b43272f4eb052717c318b0aed5556e10a08e382174fe6a8cdbedbe26206a09 The incident has been resolved. All affected reservations during the window have had their codes provisioned. https://status.hospitable.com/incident/790380 Thu, 06 Feb 2025 13:59:43 -0000 https://status.hospitable.com/incident/790380#dd8cfccbca180e2f93c997142aca449fcf1d575bba5c3b54cdda5deade7e2887 A fix has been deployed by Seam, we are continuing to monitor the service. https://status.hospitable.com/incident/790380 Thu, 06 Feb 2025 12:46:14 -0000 https://status.hospitable.com/incident/790380#dbb1e6a7b1c3e1e7d027f958cc1e1b388dee67b0299e9b393184b5d5a56b449b We are currently seeing an incident with Seam that is handing our smartlock and thermostat integrations. At this point in time we cannot communicate with the Seam API. We are in direct communication with the Seam team to get it resolved. All new reservations and updates on reservations are impacted. Existing reservations will have the smartlock codes and thermostat configuration configured as expected. https://status.hospitable.com/incident/790378 Tue, 28 Jan 2025 18:58:40 -0000 https://status.hospitable.com/incident/790378#5dd31d4ea3b6568ebd698aea7f26c5f6f0fbf1cadb994a5e953775eb8d384f0d This incident has been resolved. https://status.hospitable.com/incident/790379 Tue, 28 Jan 2025 13:50:05 -0000 https://status.hospitable.com/incident/790379#40253e62e6bff2a9232d7e3435015e77f8cd021472c598b4ae95fd89092ff1f1 This incident has been resolved. https://status.hospitable.com/incident/790379 Tue, 28 Jan 2025 08:25:48 -0000 https://status.hospitable.com/incident/790379#d516e298f44114707d5f62208fcb6982aa8bebe1a8ab53a35568501e597e0e7f We are no longer seeing an increase in channel disconnects, and 2FA requests coming from VRBO. We are monitoring this the next few hours. https://status.hospitable.com/incident/790379 Mon, 27 Jan 2025 23:33:30 -0000 https://status.hospitable.com/incident/790379#8cd1b7fc698ddd5a070256de651db0083c1606b65d099669a27bf431935aa391 We're currently experiencing an increased volume of channel disconnections, and 2FA requests, coming from Vrbo. Our engineering team are aware and are monitoring the issue. The majority of customers no longer have issues after reconnecting the impacted account. https://status.hospitable.com/incident/790378 Mon, 27 Jan 2025 18:49:51 -0000 https://status.hospitable.com/incident/790378#0bb0da859034b1752134551e345e8eae5b9cb9cbc4ea185127bb44a2961ce29f Airbnb is currently facing an issue that is impacting authentication, which may affect your ability to connect to Airbnb accounts. https://status.hospitable.com/incident/790377 Sat, 14 Dec 2024 04:12:49 -0000 https://status.hospitable.com/incident/790377#5adbc6b6485020aaf6d097d293977b2350abda98e94867e9cde3d481c9978a10 This incident has been resolved. https://status.hospitable.com/incident/790377 Sat, 14 Dec 2024 04:01:20 -0000 https://status.hospitable.com/incident/790377#3e08b49514aaa16696c9eb123c1b21a00e9b326dddc7a51a3f010531c244e9a7 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 03:57:50 -0000 https://status.hospitable.com/incident/790376#b84db29c6313d96b1ceb80e0711c1a396bca9c8e142192c18752d26f2d38d8b0 This incident has been resolved. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 03:18:48 -0000 https://status.hospitable.com/incident/790376#2dd7ced278e94ee7ae102ece658d84cd35472f83f24e9606ab2935af7556d01e AI is recovering after an issue with OpenAI's API, our systems are catching up again and we are seeing new messages being detected and processed. We will continue to monitor. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 02:25:24 -0000 https://status.hospitable.com/incident/790376#838cc9fb83d62879e29b6a15064d1468c0e0468563ccf1b31a58fed76f54ea86 We are continuing to investigate this issue. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 02:18:12 -0000 https://status.hospitable.com/incident/790376#a6cf3cba214b3b343b996ef0fc786303d0fa6067deaa4841356e2b88c26dad10 We are currently investigating an incident affecting AI & Airbnb messages / reservation. https://status.hospitable.com/incident/790375 Sun, 01 Dec 2024 06:48:15 -0000 https://status.hospitable.com/incident/790375#4b1f1ecbdc2bf4c4324c4df86d9b949fbe585f252a09860ce360886cb6123457 This incident has been resolved. Schlage had a global outage during this time, all impacted locks and accounts have been reconnected. https://status.hospitable.com/incident/790375 Sat, 30 Nov 2024 23:04:11 -0000 https://status.hospitable.com/incident/790375#21b5512da9d2a2e80a28c1b4802aee39af27c098905578ea01f4349b813e0ef8 We are currently investigating an incident that has caused some Schlage locks to be disconnected and unable to be reconnected at the moment. We believe this is an issue either with Schlage or Seam. https://status.hospitable.com/incident/790374 Thu, 28 Nov 2024 21:01:05 -0000 https://status.hospitable.com/incident/790374#cb3057c94ad87d92bbd23c4d2e70762a367ee5ee109d5cf94a6df900f12b8434 This incident has been resolved.