Incidents and maintenance reported on status page for Hospitable https://status.hospitable.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b030cd27d3ddcf7263d7d10d8c73063c.png https://status.hospitable.com/ en https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 22:38:00 -0000 https://status.hospitable.com/incident/1061245#7601e6b898e12b3fde957105e62a3083e15a15efa5e0adc2a5b008b857652a2c Incident We are now seeing the issue resolved on Vrbo Partner and monitoring. https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 22:31:00 -0000 https://status.hospitable.com/incident/1061245#296d17082b0ada435f7e26fc412c469ae7f4a81276eb9018f7d9eecd21b963b0 Incident We are confirming the situation is resolved for Airbnb and Booking.com. We have released a fix for the networking involving our Vrbo Partner integration. The Vrbo Legacy integration is not affected. https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 22:11:00 -0000 https://status.hospitable.com/incident/1061245#905dd23a90385df7ca3d20c4d0bcde4b3afe2d1272483782d7788b49b8a7464c Incident We have identified an issue specifically for Vrbo Official, we are releasing a fix immediately. https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 22:07:00 -0000 https://status.hospitable.com/incident/1061245#91e42b4a3ed0cf8f03de429e8e50096a0b519e61fa2fc2a9b34e59ea2e5eef81 Incident We have resolved the issue and are monitoring the activity with Airbnb and Booking.com. https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 22:00:00 -0000 https://status.hospitable.com/incident/1061245#0072dfe5d4117a99555522b8cacc6dd2bb9bf989187ce8df1babe6239a12b913 Incident We are rolling out a fix on our end to be able to send messages across Airbnb and Booking.com, and including connectivity with Google Vacation Rentals. https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 21:52:00 -0000 https://status.hospitable.com/incident/1061245#7e0250925cbf2c6997710f8c96dfa7442d986450f6616602ac3a6d97fe0547e3 Incident We have confirmed the root cause of the issue with an upstream provider, who is now working with us on resolving the issue. https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 21:34:00 -0000 https://status.hospitable.com/incident/1061245#6e30db195f8cc11e723b0ec1fe10b4a91b216a742c421e16ddca3debc6dbcd34 Incident We have identified a degraded performance for a networking service that is involved in interacting with certain channels. https://status.hospitable.com/incident/1061245 Sat, 12 Sep 2026 21:32:00 -0000 https://status.hospitable.com/incident/1061245#50ab2f2efb325012808409b6a2a0573e752e2fa336ac14494974e4c70fea1b84 Incident We are investigating the cause of reports for messages unable to send from our application. https://status.hospitable.com/incident/1059766 Fri, 11 Sep 2026 11:40:00 -0000 https://status.hospitable.com/incident/1059766#318857a69292f808d7b0f1514386cc3d821b9bb477b1b9e9b351fcf854250c40 Incident We have resolved the issues and the connection with Airbnb is back to normal. https://status.hospitable.com/incident/1059766 Fri, 11 Sep 2026 11:16:00 -0000 https://status.hospitable.com/incident/1059766#7246e1312fd2e1e9f7436b57e406520e316b58f160621b44ef95fa16347297b9 Incident The connectivity team has identified the issue and are working on a fix. https://status.hospitable.com/incident/1059766 Fri, 11 Sep 2026 11:00:00 -0000 https://status.hospitable.com/incident/1059766#b40cac2776c083e41e6b3da10fabffcb41fc526fdd7c2e5c73c7f31511fe8b98 Incident We are seeing an increase in errors between Hospitable and Airbnb. We are investigating the issue. Reservation sync might be delayed. https://status.hospitable.com/incident/1059064 Thu, 10 Sep 2026 20:42:00 -0000 https://status.hospitable.com/incident/1059064#bf23fbd10ab24cb799a0aa9d10844859ef77d49913f3bf7f4db76542d2cc5726 Incident We've resolved the message log display issue. Pending messages should show normally in the logs now. https://status.hospitable.com/incident/1059064 Thu, 10 Sep 2026 20:22:00 -0000 https://status.hospitable.com/incident/1059064#e8c45d61799b15108f730c73dab403bde55ee3868a81bd06c5ac11e24f332733 Incident We're aware that some hosts are seeing "null" instead of the actual message text when viewing pending, scheduled, or automated messages. Our team has identified the likely cause and a fix is currently being tested. Based on what we've seen so far, this appears to be a display issue only. We'll confirm this fully before closing out the incident. No action is needed on your part right now. We'll post an update within the next 10 minutes. https://status.hospitable.com/incident/1058023 Wed, 09 Sep 2026 20:19:00 -0000 https://status.hospitable.com/incident/1058023#317972e8b04bbe9197b348c3ae877c57e069d623f72e5fc3c755635ba5c4355b Incident We have resolved the delays now. Reservations should show up as usual. https://status.hospitable.com/incident/1058023 Wed, 09 Sep 2026 20:07:00 -0000 https://status.hospitable.com/incident/1058023#017ed1178a9fc7e10898937be24cda7156d3aa9794cdb125b06068b85041bb8b Incident We're catching up with the delay of the reservation updates. https://status.hospitable.com/incident/1058023 Wed, 09 Sep 2026 19:31:00 -0000 https://status.hospitable.com/incident/1058023#f9c7eecd13b93c57e960ddf057b3f67b627abb46e4ed8f865588f1ccab861667 Incident We have identified the issue and are working towards a fix and resolution. https://status.hospitable.com/incident/1058023 Wed, 09 Sep 2026 19:10:00 -0000 https://status.hospitable.com/incident/1058023#1cf697b3bbe4872d975bd2cf01410e92521a78cf885e7435e0a8303dad89bc10 Incident We are seeing a delay of Direct reservations appearing in the inbox. We are investigating the cause. https://status.hospitable.com/incident/1046856 Wed, 02 Sep 2026 11:57:00 -0000 https://status.hospitable.com/incident/1046856#e40adbd452ae161ee50ada3e36632dee8730a8a5d0c3b6e07a0d5a262342304b Incident Database issues have been resolved. Application is fully back online https://status.hospitable.com/incident/1046856 Wed, 02 Sep 2026 11:50:00 -0000 https://status.hospitable.com/incident/1046856#72185e48900151d3e933cc067ec2cf656557e129230228008d454f5a84efdcca Incident We have found the issues and working towards a solution. Until then you can still expect a degraded performance of the application. https://status.hospitable.com/incident/1046856 Wed, 02 Sep 2026 11:35:00 -0000 https://status.hospitable.com/incident/1046856#616148048216176d5b47d89b058a2ebd48c39860ea61136eaa919254bd898a19 Incident We are experiencing database performance issues which may cause delays across parts of the platform, including logging in, calendar, operations and inbox https://status.hospitable.com/incident/1043640 Mon, 31 Aug 2026 21:25:00 -0000 https://status.hospitable.com/incident/1043640#870fb791771680aa83ff251491d294c95735d02162f13d23b8af61041b737bb8 Incident The incident is now resolved. https://status.hospitable.com/incident/1043640 Mon, 31 Aug 2026 21:19:00 -0000 https://status.hospitable.com/incident/1043640#0e5a33c9cc4ec626dced6f6b0a20fc03cbf8e298ff29a6fc36e5d5b492100007 Incident Users continue to report they can access the application again and the issue is resolved. A hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+F5 on Windows) is helping to speed up the resolution of the issue on your device. https://status.hospitable.com/incident/1043640 Mon, 31 Aug 2026 21:16:00 -0000 https://status.hospitable.com/incident/1043640#951bfee629e5e9fa399733392d8723aa119059c27ec159e1c90594949f93bc80 Incident Users are reporting they can access the application again. https://status.hospitable.com/incident/1043640 Mon, 31 Aug 2026 21:10:00 -0000 https://status.hospitable.com/incident/1043640#e2b0a2440711311bd854c6ef8094161256107bbfbce21aa8d14ccc16497e23e0 Incident We are deploying the fix to remove the Frontend caching. The loading of the frontend might be a little bit slower than usual as a result. We're monitoring. https://status.hospitable.com/incident/1043640 Mon, 31 Aug 2026 20:57:00 -0000 https://status.hospitable.com/incident/1043640#054e64469422885f0d89056dc08e70c9ee22b6989b48ea7bfbb17fd14b10bd9a Incident We purged the cached file at our CDN at 20:42 UTC and shortened its cache lifetime. The bad Javascript asset is still being served to affected customers. We are now removing front-end caching from the application entirely and re-purging at the CDN. This eliminates the mechanism that caused the failure. https://status.hospitable.com/incident/1043640 Mon, 31 Aug 2026 20:50:00 -0000 https://status.hospitable.com/incident/1043640#559bd73cf43097caa42ff41dd971f042223d5924a211c3f2a557f4c477bb1739 Incident Login failures are caused by a stale JavaScript chunk cached at our CDN edge after a recent deploy. The chunk was cached with a success response, so affected browsers keep loading a broken bundle and cannot complete login. This is not an outage of our application or database — every other service is running normally. https://status.hospitable.com/incident/1043640 Mon, 31 Aug 2026 20:10:00 -0000 https://status.hospitable.com/incident/1043640#a291cb6e468f4dca14d4ec6f8445193e6c324c6bbf0d48fabf72e3381e8b3b43 Incident Some users are reporting an inability to access a dashboard. The issue doesn't seem to be widespread. We're investigating. https://status.hospitable.com/incident/1042933 Mon, 31 Aug 2026 11:48:00 -0000 https://status.hospitable.com/incident/1042933#d129e32cc954535011a6d275ca3b634bffb420d0a5baf43d803438a2d341aba5 Incident Engineering team has resolved the issue. The "Blocked" issue impacted only access to hospitable.com and my.hospitable.com due to configuration issues with upstream provider Cloudflare. All other services continued to operate normally with no impact to third party connections or background processes - for example sending and receiving messages or new reservations. https://status.hospitable.com/incident/1024412 Thu, 20 Aug 2026 23:33:00 -0000 https://status.hospitable.com/incident/1024412#f6f7c68fc6f6ce7acab7535e21b7f8e9388594d4dc1562f332ae8253836beb4f Incident This issue is now resolved. https://status.hospitable.com/incident/1024412 Thu, 20 Aug 2026 23:19:00 -0000 https://status.hospitable.com/incident/1024412#8d064a07e04c0c5c106a4c0dcc97decdc35efefa5dd99002ac4d028ff3d804a6 Incident We are aware some users are seeing errors when logging in and browsing Hospitable. Our engineers are investigating. https://status.hospitable.com/incident/1017650 Mon, 17 Aug 2026 16:25:00 -0000 https://status.hospitable.com/incident/1017650#2d6220dc88716af52cd0979cec1e113e2e2e7b78cfbecdeb5fd9130857ffd6e7 Incident Connectivity with Airbnb has been restored. https://status.hospitable.com/incident/1011199 Thu, 13 Aug 2026 23:32:00 -0000 https://status.hospitable.com/incident/1011199#882b2c14e43719ecd0abd97594ff7bdbfaefbf30b7a069b3e56b35079e873f92 Incident Network connectivity with Google Vacation Rentals has been restored. https://status.hospitable.com/incident/1011199 Thu, 13 Aug 2026 23:04:00 -0000 https://status.hospitable.com/incident/1011199#d00d43e4fdb5dd26ce0df8793fcfcfc53ab2595ce1d8b83efa204c693652628a Incident We're seeing elevated level of errors related to Google Vacation Rentals connectivity. Our team is investigating. https://status.hospitable.com/incident/1010920 Thu, 13 Aug 2026 19:33:00 -0000 https://status.hospitable.com/incident/1010920#6b99e8b076754696daeac9dde06f5071b10864413e935241dd25cd64d874f7f9 Incident The incident has been resolved. Connections are back to operational. https://status.hospitable.com/incident/1010920 Thu, 13 Aug 2026 19:25:00 -0000 https://status.hospitable.com/incident/1010920#bc5c62c314967b04366a15f733cb70a749d9b60dfb94edc78848ed484da28da3 Incident We've ensured that any scheduled messages and event messages during the impacted window have been created. We're expecting to be back to normal, but we are continuing to monitor. https://status.hospitable.com/incident/1010920 Thu, 13 Aug 2026 18:31:00 -0000 https://status.hospitable.com/incident/1010920#7303c3c03ec863d3aac0be71a68a9c3cddcc1d49c1a890752b197eb353dff12c Incident The web applications are back, and api connections to Airbnb and Vrbo have been restored. We are in the process of fetching data and continuing to monitor the connections. https://status.hospitable.com/incident/1010920 Thu, 13 Aug 2026 17:34:00 -0000 https://status.hospitable.com/incident/1010920#beaace8cf87e75886f0e98ceb7cec63878ed12c72cd1c4ced4a25f34e434bbe0 Incident We are still investigating a connectivity issue that started around 14:20 UTC. Hospitable itself is up. You can sign in, use Direct, Agoda, email, billing, and teammate notifications as usual. Airbnb and Vrbo connections are still failing. Messages you send from Hospitable to those platforms may not post. New reservations, calendar changes, and price updates may not sync until the connection is restored. Data already in Hospitable is still visible. Booking.com was delayed for about two and a half hours and is operating normally again. https://status.hospitable.com/incident/1010920 Thu, 13 Aug 2026 14:20:00 -0000 https://status.hospitable.com/incident/1010920#94844040b81b78ef1b634c4aa42f70299cfd56e3df68710f33bfc42d2236db79 Incident We are seeing an elevated rate of errors from our networking provider when posting messages and other information on behalf of hosts to some platforms. The team is investigating and working with external partners to resolve the issue as soon as possible. https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 08:38:00 -0000 https://status.hospitable.com/incident/994836#50b14bcec22c4131116dfcfea19985069c4a808022082b8cdfb0932e18f946f8 Incident Update: We've confirmed with Airbnb that the issue is now resolved. https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 06:58:00 -0000 https://status.hospitable.com/incident/994836#d529839a1d6d85ed3ee961a78c07bbac6f58c07ad4d95edafe17c72bda1438ef Incident Update: We are continuing to investigate elevated messaging failures affecting both scheduled and manual messages sent to Airbnb via Hospitable. Airbnb has been notified and is actively investigating on their side. In the meantime, if a message fails to send, please either: - Retry the message directly on Airbnb, or - Send the message in Hospitable from the listing owner, rather than the cohost. See our help article for more information: https://help.hospitable.com/en/articles/6024863-airbnb-select-or-change-which-host-account-messages-are-sent-from https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 04:23:00 -0000 https://status.hospitable.com/incident/994836#83ead725ecadc2d5832527aceef017141cceacc7ec566408433e1b3601d50f27 Incident We are currently seeing elevated messaging failures for both scheduled and manual messages sent via Hospitable to Airbnb. This seems to be affecting messages sent by the cohost. In the meantime, please retry any failed messages directly on Airbnb, or from the listing owner on Hospitable. ​ See our help article: https://help.hospitable.com/en/articles/6024863-airbnb-select-or-change-which-host-account-messages-are-sent-from https://status.hospitable.com/incident/994836 Tue, 04 Aug 2026 02:46:00 -0000 https://status.hospitable.com/incident/994836#cfab8e2f667969262f49266349172bb96989e344c97c3cff49ff83c5063e9160 Incident We are seeing an elevated rate of errors from Airbnb when posting messages on behalf of hosts. The team is investigating. https://status.hospitable.com/incident/978360 Sun, 26 Jul 2026 06:25:00 -0000 https://status.hospitable.com/incident/978360#c75120bfc82edd04a442713bb0aa13d74b1e2c136732fe94b9c3cf20a7e11fa9 Incident We're no longer seeing delays from our mail delivery provider. Login related emails are now delivering as expected. https://status.hospitable.com/incident/978360 Sun, 26 Jul 2026 03:14:00 -0000 https://status.hospitable.com/incident/978360#6e2184fc488f941ab559e25187bcea61fe6f16d717a1da36f3cc53654e47e087 Incident Login and verification emails not delivered, customers can't access accounts because magic link email and pasword reset are not sending or are being delay for at least an hour. Detected July 25, 9:19 PM EDT. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 06:20:00 -0000 https://status.hospitable.com/incident/940062#cb0b547a0e0539556610565911574500fcc686d822e867ef6f9e2feef7326f92 Incident This incident has been resolved. Legacy Vrbo connections have been restored. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 05:19:00 -0000 https://status.hospitable.com/incident/940062#418ed3bc0dc560d674f8923b9aa9f796a336e68683c2b21d96dc9c32ba5095f9 Incident We have implemented a workaround and are seeing connectivity recover. We will continue to update this page with any new status updates. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 03:12:00 -0000 https://status.hospitable.com/incident/940062#2666d191ff9800de30e412032077ffbe1e932b7bc43dbc1e2fbe5f667e3163b3 Incident We have identified the root cause of this incident. We are enabling a workaround and will update again when it's in place. https://status.hospitable.com/incident/940062 Wed, 01 Jul 2026 02:07:00 -0000 https://status.hospitable.com/incident/940062#47fa66ed6da68f7275a0c6cfb79e612083da92342e03dff1074c0a6c8d058f7f Incident We are currently investigating an issue affecting hosts using the Vrbo Legacy (Chrome) integration. Since approximately 00:00 UTC on July 1, 2026, communication and syncing with Vrbo Legacy have been disrupted. What may be affected: - Sending and receiving guest messages - Scheduled messages - Syncing and data retrieval (reservations, calendar, etc.) - Other Vrbo Legacy API requests We are actively investigating the issue. We will provide updates as soon as we have more information. Vrbo Partner is not affected. https://status.hospitable.com/incident/936115 Fri, 26 Jun 2026 14:01:00 -0000 https://status.hospitable.com/incident/936115#e41b02fd2f4e31c899fe64c5e7f5e87d5463cfc730a8fdae915e2a60d4bb0f1b Incident We have identified and resolved the issue. All delays should now be resolved. https://status.hospitable.com/incident/936115 Fri, 26 Jun 2026 13:33:06 -0000 https://status.hospitable.com/incident/936115#785e24c8aed39c18392cc7aada179dc7959667e6ba2245fafbc03bff7a2b3e9b Incident We are experiencing database performance issues which may cause delays across parts of the platform, including scheduled message generation and inbox updates. We have identified the issue and are working on a fix. Some features may appear delayed while we resolve this. We will post updates here as we learn more. https://status.hospitable.com/incident/924613 Mon, 15 Jun 2026 21:20:00 -0000 https://status.hospitable.com/incident/924613#eb8945265684efc6ee05d00330a281a53c6855eed748b9be7a98bf113d5c0102 Incident This incident has been resolved and all systems are back to normal. Sorry for the disruption, and thanks for your patience while we worked to restore service. https://status.hospitable.com/incident/924613 Mon, 15 Jun 2026 19:02:00 -0000 https://status.hospitable.com/incident/924613#3a27a9b8ec28e67e409deea71591488fa99bb8ccaa868a7f3430dd29a71c7b9d Incident Our engineering team has been actively investigating the performance degradation and has identified several areas contributing to the slowness of the app. Work is underway to address these and improve overall performance. We'll continue monitoring and share another update once we have more to report. https://status.hospitable.com/incident/924613 Mon, 15 Jun 2026 15:59:00 -0000 https://status.hospitable.com/incident/924613#c7f56d4d09b22d2485e402b23343fa370cb85c721cec904933c4bcedec0a47d3 Incident We're currently investigating reports of degraded performance and intermittent slowness in the Hospitable app. Some users may experience slow page loads or timeouts. Our engineering team is actively investigating and working on a fix. We'll share an update as soon as we have more information. Thank you for your patience. https://status.hospitable.com/incident/911172 Tue, 02 Jun 2026 17:21:00 -0000 https://status.hospitable.com/incident/911172#0d3cb05b445176acccd3c04a9799627adcae8720a52bd99c62b03c1e92ca1ae3 Incident This incident has been resolved. https://status.hospitable.com/incident/911172 Tue, 02 Jun 2026 15:05:15 -0000 https://status.hospitable.com/incident/911172#a864ada3e230bf15ad19ed2b095bbfeef9774af8335a165bcd329b01d9735c7b Incident We're currently investigating reports of degraded performance and intermittent slowness in the Hospitable app. Some users may experience slow page loads or timeouts. Our engineering team is actively investigating and working on a fix. We'll share an update as soon as we have more information. Thank you for your patience. https://status.hospitable.com/incident/906088 Wed, 27 May 2026 04:12:00 -0000 https://status.hospitable.com/incident/906088#d3ab9ffee43c43d18c013f179e4868a5df808a84c7b7ae905ad263e08cdf6beb Incident We've fixed the root cause for Smarty failing to load for a subset of customers. https://status.hospitable.com/incident/906088 Wed, 27 May 2026 01:10:00 -0000 https://status.hospitable.com/incident/906088#a00323447c5d21f39ec2e8a11027b8f74edb71dd7e2cbfb451033f69834941fc Incident We're aware of some issues loading Smarty, our AI Customer Support Bot on my.hospitable.com. Please contact support@hospitable.com with your support queries if Smarty is not loading for you. We are currently investigating the issue. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:33:00 -0000 https://status.hospitable.com/incident/902872#1ee0ac7db8bdb9e775103c9734f254f702810b9357a182b9cf02ef5cf958b2a0 Incident Our application is now back online. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:28:00 -0000 https://status.hospitable.com/incident/902872#afb8ec06b7cd7e7588b501a89694dffd15552b095a4b3cd34025e355805bd0e5 Incident We are progressively resuming our operations and bringing the application back online for all our customers. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:18:00 -0000 https://status.hospitable.com/incident/902872#9ac84ee7c44d8136345c5176f791280e0529bee18fe06587faa625556205b74f Incident We are seeing progress on the database workload that was causing it to be unavailable. The engineering team is now focusing on bring the application back online progressively to ensure the best resumption of our activities. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 16:14:00 -0000 https://status.hospitable.com/incident/902872#e452a3fe5c47287c55fb3cfc543325ae67ab10fb7273de529987ab79920a3896 Incident Our main production database is down. This is affecting all core platform functionality including messaging, channel syncs, and any processing of reservations. The root cause is that a configuration change on our managed database is causing a heavy workload, that is currently replicated to our failover database. Our cloud hosting provider is waiting for the changes to be fully executed to ensure we do not lose any data, and for that data to remain consistent. Once the database has completed this workload, we will catch on all updates, including new messages and reservations, in the few minutes afterwards. Any task expected from our application will be executed accordingly upon resuming. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:47:00 -0000 https://status.hospitable.com/incident/902872#ca1376862b1c5a41d72d68651620ae3f9667df6293b8da76a1992b233e0834dd Incident Our main production database is down. This is affecting all core platform functionality including messaging, channel syncs, and any processing of reservations. We have identified the affected system and are investigating a failover to a replica database with our hosting provider. We will post again to update you every 15 minutes. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:22:00 -0000 https://status.hospitable.com/incident/902872#5ccf078d8915ef09a31ec099f1e068eb97d2d256a65cab60711cd0f155fa3f52 Incident Our main production database is down. This is affecting all core platform functionality including messaging, channel syncs, and any processing of reservations. We have identified the affected system and are investigating a failover to a replica database with our hosting provider. We will post again to update you every 15 minutes. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:07:00 -0000 https://status.hospitable.com/incident/902872#4824a983ffcdd0807429a21a036e8268a6ad4e85b05210f8033781f57ad1e0a4 Incident We continue to experience a critical unavailability to our main production database. We are working with our cloud hosting provider to look into a failover replica. We are still investigating the root cause behind the unavailability of this production database. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 15:02:00 -0000 https://status.hospitable.com/incident/902872#fb819a3ed051865cec0a2900dcee0763a2c1558de15970d50e2ecd17a782446b Incident We are experiencing issues with our production database. Users notice pages not loading or loading slowly. This is affecting all parts of the application. The engineering team is investigating. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 14:50:00 -0000 https://status.hospitable.com/incident/902872#8b9c01f626100e54fc14bc943259c386298df2ad1e50b0da84b992ea3ef58a70 Incident We are experiencing issues with our production database. Users notice pages not loading or loading slowly. This is affecting all parts of the application. The engineering team is investigating. https://status.hospitable.com/incident/902872 Fri, 22 May 2026 14:10:00 -0000 https://status.hospitable.com/incident/902872#d5d516ad8857b88baaab095273b05a79f05b692d9fba89d1027af29308dd17a9 Incident We are seeing degraded application performance. Our engineers are investigating the issue. https://status.hospitable.com/incident/899394 Tue, 19 May 2026 06:40:00 -0000 https://status.hospitable.com/incident/899394#e7be432ca49d1aeb6f936b70d55c1c899286228ed2ce7ac32fc17ba649d3d011 Incident Airbnb has deployed a fix for an issue affecting their Reservations API and is currently monitoring recovery. As a result of this incident, some Airbnb reservations may have been detected later than expected in Hospitable. This could have delayed related automations and workflows, including guest messaging and task creation. Airbnb has indicated the issue is improving, and our systems are continuing to process newly detected reservations as data becomes available again through their API. We will continue monitoring the situation and provide updates if anything changes. https://status.hospitable.com/incident/891098 Fri, 08 May 2026 15:23:00 -0000 https://status.hospitable.com/incident/891098#a2cfe86622507522673c89f0ef231538b02a2061eb467bb046833ada43521fef Incident Booking.com team has confirmed that they have fixed this issue on their end. https://status.hospitable.com/incident/891098 Thu, 07 May 2026 08:00:00 -0000 https://status.hospitable.com/incident/891098#c3038c874a874e927ed27c37743682f639b593ce789953ce0c82b2aada81aa33 Incident We are seeing an elevated rate of 404 responses from Booking.com when posting messages on behalf of hosts. Roughly ​~10% of outbound messages to Booking.com are failing​: both automated (scheduled and event-based) and manual messages sent from the inbox. The remaining ~90% are sending normally. This started around ​May 7, 08:00 UTC​. We've reported the issue to Booking.com support and their product team is actively investigating. https://status.hospitable.com/incident/880816 Mon, 27 Apr 2026 12:53:00 -0000 https://status.hospitable.com/incident/880816#85cc0d2866524a1e579b97b5d2f7cbcc02708a522d87e8ca53888d46e09061a7 Incident A fix has been deployed. AI agents can now (re)connect to Hospitable MCP again. https://status.hospitable.com/incident/880816 Mon, 27 Apr 2026 11:58:00 -0000 https://status.hospitable.com/incident/880816#fc41470d4f863444dfe26f9f8c398a7a20758e1e2c3eb8b2df8dff81238ea32b Incident We've identified the root cause and are working on a fix. https://status.hospitable.com/incident/880816 Mon, 27 Apr 2026 11:48:00 -0000 https://status.hospitable.com/incident/880816#27a358d627aca5c3d73525a3b37a5c1e8da0f94267e44248335119aec003e57a Incident MCP AI agents currently cannot connect or re-connect. We are investigating the cause. https://status.hospitable.com/incident/876388 Tue, 21 Apr 2026 10:47:00 -0000 https://status.hospitable.com/incident/876388#0814458b9cef60051449cef37894d6f848067a22fc8ad97e3127af2b06fc354b Incident We have implemented a fix for this issue now. https://status.hospitable.com/incident/876388 Tue, 21 Apr 2026 09:40:00 -0000 https://status.hospitable.com/incident/876388#916645d491603a2d5a0847f77f0108f8b0518a339ab7990856a7d2415dd91795 Incident We have identified the cause of the issue and are working on a fix. https://status.hospitable.com/incident/876388 Tue, 21 Apr 2026 09:37:00 -0000 https://status.hospitable.com/incident/876388#6add1e1a82ce5b09350de08bfe8c2ad50d8bf28a8b9c36c4f2feeef59af4a203 Incident We are seeing an increase in errors returned from our Public API, the engineering team is investigating. https://status.hospitable.com/incident/875532 Mon, 20 Apr 2026 08:50:00 -0000 https://status.hospitable.com/incident/875532#f1a16ed2326b3c717b5d5dc92ee0c6d63fbc338e30ca5517e42d7e26f352e306 Incident Hospitable's direct booking websites suffered a slow down for approximately 20 minutes, we have now resolved the issue. https://status.hospitable.com/maintenance/872575 Wed, 15 Apr 2026 21:03:10 -0000 https://status.hospitable.com/incident/872575#5c49b1ba7715bc9c5be99ce174b849724293c0218656a251013065ce5cac7e27 Maintenance ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to hosts, their teams, and guests. Our team will actively monitor the process and restore full functionality as quickly as possible. Updates will be shared here during the outage. Booking availability during maintenance: - Direct bookings & Airbnb (PMS): New bookings will be temporarily unavailable - Other platforms (e.g. Vrbo): Listings remain bookable; new reservations will sync after the maintenance window ends All services will resume automatically once the maintenance window ends. Thank you for your patience while we complete this scheduled maintenance. https://status.hospitable.com/incident/827369 Tue, 14 Apr 2026 11:58:00 -0000 https://status.hospitable.com/incident/827369#691b4d50dae531090f87cc9c6049c472b9ee1a42bdab0ed93cfedd29217625f8 Incident Incident affecting chat: Smarty is currently down. We're monitoring the status page for the software that powers Smarty and will update once it's back up and running. https://status.hospitable.com/incident/863039 Thu, 02 Apr 2026 04:28:00 -0000 https://status.hospitable.com/incident/863039#95ba00d0b024441679ebfa53feb392a8d49191a40386e39577a40be8bfd71ffa Incident This incident has been resolved. VRBO messaging and reservation syncing are now fully functional. https://status.hospitable.com/incident/863039 Thu, 02 Apr 2026 03:31:00 -0000 https://status.hospitable.com/incident/863039#8d8266deadc893d5892a6bab440ced001bcf423c1eb994dacca0b4c4b7f0472f Incident We are seeing significant improvement in message delivery and reservation syncing with VRBO. We will continue to monitor the issue. https://status.hospitable.com/incident/863039 Thu, 02 Apr 2026 02:50:00 -0000 https://status.hospitable.com/incident/863039#dba8bd4f03b7b5f1aba19d18bc55749eb367f0fde16d3856aedddad609f3e1c2 Incident Hospitable is currently experiencing a delay with Vrbo messages and reservations. This may appear as: - Long delays with sending messages - Long delays receiving messages - Messaging failures - Reservations are delayed or not being pulled into Hospitable We are aware of the issue and the engineering team is currently investigating. https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 17:35:00 -0000 https://status.hospitable.com/incident/850610#4ca671b917db8340c33a5556a09e6f785939207b25cf31ed08f1e9edf434e61f Incident We are fully back online. https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 17:17:00 -0000 https://status.hospitable.com/incident/850610#3d7bb20a51b82bad2b49aabab5a271a1a8ef0f01754fb723addc81b46b0fb76a Incident We are back online again! The application might still feel a bit slow. We are keeping an eye on the systems and performance while everything recovers. https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 17:10:00 -0000 https://status.hospitable.com/incident/850610#13ddc9e541665a58aa600a938955ea8d31c6045e53af834ec7b05cfe44102ae9 Incident The Hospitable application is currently very slow as we are experiencing downgraded performance with our hosting provider. The engineering team is investigating https://status.hospitable.com/incident/850610 Mon, 16 Mar 2026 16:45:00 -0000 https://status.hospitable.com/incident/850610#2a2f776cae5fe2b2ffba8099fbcf93241fb8b57d420cdce91badec1464b39691 Incident Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/847986 Thu, 12 Mar 2026 20:25:00 -0000 https://status.hospitable.com/incident/847986#5511e4b076e341a96aabbbbdf0aefaa9027f547588a0360536a1ebc751789baa Incident We have recovered from the downtime and are monitoring https://status.hospitable.com/incident/847986 Thu, 12 Mar 2026 19:58:00 -0000 https://status.hospitable.com/incident/847986#f88a5d49bec1d1470dbebd9dcf6a18b297381a812ee8279030adfd77c9630fe7 Incident Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/838337 Wed, 04 Mar 2026 05:13:00 -0000 https://status.hospitable.com/incident/838337#c037ae91a2a390a520c031798ecda5779f876cd5997e0dea3fada72e73464ffd Incident Hosts with disconnected Vrbo accounts will need to reconnect their Vrbo channel(s) using the “Hospitable – Vrbo Connection” Chrome extension by following the step-by-step instructions provided here: https://help.hospitable.com/en/articles/13064450 This issue appears to have been caused by Vrbo invalidating some authentication sessions, including connections that were not established through the Chrome extension. Reconnecting via the Chrome extension will restore the connection and allow syncing to resume. This issue can now be considered resolved. https://status.hospitable.com/incident/838337 Tue, 03 Mar 2026 02:54:00 -0000 https://status.hospitable.com/incident/838337#9eb77ca0cff22f9f9bef9037d26456fb61656ebdf3f960c60b08684bc6d34e79 Incident If your Vrbo channel has been disconnected, please reconnect using the Hospitable Chrome Extension by following the step-by-step instructions (including a video) here: https://help.hospitable.com/en/articles/13064450-connecting-to-vrbo-with-the-hospitable-vrbo-connection-chrome-extension We’ve recently seen a spike in Vrbo disconnections. It appears Vrbo may have invalidated older authentication sessions, including those for channels that were not connected via the Chrome extension. https://status.hospitable.com/incident/838337 Tue, 03 Mar 2026 00:53:00 -0000 https://status.hospitable.com/incident/838337#63a0407708706fd135a42822d344aeabdfb1454a290aed4a10e9ccfa2c444e06 Incident We recently saw a spike in Vrbo disconnections. It appears Vrbo may have invalidated older authentication sessions, and most affected channels were not connected using the Hospitable Chrome Extension. If your Vrbo channel was disconnected, please follow the step-by-step instructions (including a video) here to resume syncing: https://help.hospitable.com/en/articles/13064450-connecting-to-vrbo-with-the-hospitable-vrbo-connection-chrome-extension https://status.hospitable.com/incident/838337 Mon, 02 Mar 2026 23:07:00 -0000 https://status.hospitable.com/incident/838337#d47a8adaabe1d0eb49b06b6d00e97d2cb041b8d1c6e703b05049c93bdbaaea86 Incident We are seeing a significant spike in Vrbo channel disconnections. Investigation is ongoing, we're looking into the issue with urgency and will share updates as soon as they become available. https://status.hospitable.com/incident/835276 Thu, 26 Feb 2026 02:57:00 -0000 https://status.hospitable.com/incident/835276#cc7e2e2155b9bc4c10560977c7cd53e83016c3e3c90f151e363de2029e57dc9b Incident A fix was deployed on Airbnb's side on Thu, Feb 26, 2026 02:57 UTC. At this point, the messages are still missing from the API and we are waiting for a resolution from Airbnb for when they will be restored. https://status.hospitable.com/incident/835276 Tue, 24 Feb 2026 22:29:00 -0000 https://status.hospitable.com/incident/835276#ef4db542756f96fdbf72510bf84aac49a179c1af8c991820157b60fb2076553e Incident Airbnb has confirmed that due to an incident on their end the first initial message from a guest to a host was not made available to their API, so Hospitable wasn't able to pull them in. The bug was identified on Tue, Feb 24, 2026 22:29 UTC and a fix was deployed on Airbnb's side on Thu, Feb 26, 2026 02:57 UTC. At this point, the messages are still missing from the API and we are waiting for a resolution from Airbnb for when they will be restored. https://status.hospitable.com/incident/828244 Thu, 19 Feb 2026 05:21:00 -0000 https://status.hospitable.com/incident/828244#9c23152efd26f1b97bb2bb4e9ff85e023126353aca5e8c537de7144f51b9accc Incident Our smart devices partner, Seam, has confirmed that the outage has been resolved. All systems are now up and running, including device management such as Smart lock codes and thermostat presets syncs. https://status.hospitable.com/incident/828244 Thu, 19 Feb 2026 03:24:00 -0000 https://status.hospitable.com/incident/828244#75b292d0b542e09f26798d7213bc1d0d49142fd99cc613124996ff2bfe7ae6ff Incident Our smart devices partner Seam has rolled out a fix and continuously monitoring the situation. We are still seeing some slowness around device management. Smart lock codes and thermostat presets syncs can still be delayed. https://status.hospitable.com/incident/832069 Thu, 19 Feb 2026 02:15:00 -0000 https://status.hospitable.com/incident/832069#f47cb6b22841671929da60adbcb23c32b2574d09b0f8447b2d61704dfdbb7735 Incident Vrbo API is operational. https://status.hospitable.com/incident/828244 Wed, 18 Feb 2026 22:21:00 -0000 https://status.hospitable.com/incident/828244#dd894e6b0dab2482afc802bc6bc82fdfe4ecf3a98916ce00c5888faba8061537 Incident Our smart devices partner Seam has identified the issues and are rolling out a fix. We are still seeing some slowness around device management. Smart lock codes and thermostat presets syncs can still be delayed. https://status.hospitable.com/incident/832069 Wed, 18 Feb 2026 21:30:00 -0000 https://status.hospitable.com/incident/832069#118f3c64e6ea1169921f138747d33a4af148d0a2f4595b5fc8bda8b21e7f9db2 Incident Vrbo is experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. This particular incident started on February 18 at 21:30 UTC and lasted until February 19 at 02:15 UTC. https://status.hospitable.com/incident/828244 Wed, 18 Feb 2026 17:32:00 -0000 https://status.hospitable.com/incident/828244#24de390f436948bb086ed93eac3d88ebadf1d0d2f6bc632e813c940133129991 Incident We're seeing a degraded performance with our smart devices partner Seam. It is currently not possible to connect new devices and fetch device status. Smart lock codes and thermostats presets syncs are delayed. https://status.hospitable.com/incident/827369 Tue, 17 Feb 2026 16:35:00 -0000 https://status.hospitable.com/incident/827369#ddf39decf383de22880c4c8a3e6c353d4378c495b29b14c8619f877e5b04ec5f Incident The issue has been resolved and the application is reachable again. https://status.hospitable.com/incident/827369 Tue, 17 Feb 2026 16:27:00 -0000 https://status.hospitable.com/incident/827369#12930a6ecfd8c201b44c40cc032211603a5db4af0b6e1db2e36fb41f1e527289 Incident The application UI is currently not available. The issue has been identified and our engineering team is rolling out a fix. https://status.hospitable.com/incident/801562 Fri, 09 Jan 2026 20:52:00 -0000 https://status.hospitable.com/incident/801562#c5a9330b4c06cca10b7c2a61ddac7209eda67733b199f3b8274be43943ffd8f4 Incident Our customer support provider has resolved the issue, and support is available again. The Hospitable app was not impacted at any time. https://status.hospitable.com/incident/801562 Fri, 09 Jan 2026 20:00:00 -0000 https://status.hospitable.com/incident/801562#7d174295185a47ad61bb41d9b2eb3efbeb849b13436ea5b4ef50a9123b89b283 Incident We’re currently experiencing an outage with our customer support provider. As a result, live chat and support messaging are temporarily unavailable. Our application and all core functionality are fully operational and not affected by this issue. https://status.hospitable.com/incident/800284 Thu, 08 Jan 2026 01:32:00 -0000 https://status.hospitable.com/incident/800284#4c4bf5d0bfcc8f2c08a681e768b96c28bf4a030ae047ceca0604d55867db79be Incident The Vrbo integration and reconnection process has returned to its fully functional state. https://status.hospitable.com/incident/800284 Thu, 08 Jan 2026 00:24:00 -0000 https://status.hospitable.com/incident/800284#03e1e2099069b14857a11cc23db205de3361ab4b6f9b2da0872d08a38a2463e0 Incident The root cause of the issue was determined to be upstream and should be resolved now. Over 90% of the Vrbo channels impacted by disconnections have been reconnected. Some users will still need to reconnect manually using the Google Chrome extension: https://help.hospitable.com/en/articles/13064450 Anyone impacted by double bookings during this time frame will be notified via email shortly. https://status.hospitable.com/incident/800284 Wed, 07 Jan 2026 23:03:00 -0000 https://status.hospitable.com/incident/800284#f5a20a19a2f9be3505de69c6d761326c4503ba461bef9b28d447d5a5e6b22ca5 Incident We have confirmed reports of Vrbo reconnections working again. To reconnect, please follow these steps: https://help.hospitable.com/en/articles/13064450 https://status.hospitable.com/incident/800284 Wed, 07 Jan 2026 21:14:00 -0000 https://status.hospitable.com/incident/800284#267d70f15b2c07cb93bf801fa48b82ae3b9607663df0332134630507f2692788 Incident Vrbo channels are being disconnected for some users. We're looking into the issue with urgency and will share updates as soon as they become available. https://status.hospitable.com/incident/799402 Tue, 06 Jan 2026 11:15:00 -0000 https://status.hospitable.com/incident/799402#693137f20786912b5fc29cfa9431eb94040c5450076104904e7046c8a5bec01e Incident The fix has been implemented, and Airbnb conversations are now loading properly. https://status.hospitable.com/incident/799402 Tue, 06 Jan 2026 10:45:00 -0000 https://status.hospitable.com/incident/799402#97c5185285a885a5d86a8185b24d0c6e8eb327ad4bbb2e4ade0b025599ff9da1 Incident The issue has been identified and fix is being implemented. https://status.hospitable.com/incident/794382 Fri, 26 Dec 2025 16:54:00 -0000 https://status.hospitable.com/incident/794382#2e4d56a952d6b5bb000c10e128cd8540773cf0cc8a5a1e9d64d13d246934a5f7 Incident Application performance has returned to its normal state. https://status.hospitable.com/incident/794382 Fri, 26 Dec 2025 16:19:00 -0000 https://status.hospitable.com/incident/794382#41b76633d7670eb31a24441eb58755707e279bb8bb320df6b3699721f3989b5e Incident Some users are seeing degraded application performance while using the Hospitable app. Our engineers are investigating the issue. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:21:49 -0000 https://status.hospitable.com/incident/790428#2c074ae4412256f4d1f5bff37a062b08a164e79678f3a46ed72bd3c88b122588 Incident This incident has been resolved. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:13:31 -0000 https://status.hospitable.com/incident/790428#ee1093f98a2b93025fa456e92a0cd771ad89422c39f6a9195660f058173168ef Incident We're seeing reports of the user interface loading properly again for multiple users. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:12:15 -0000 https://status.hospitable.com/incident/790428#1fb207baa6510484c0863391158f90c8fc002bf4a04c89fb29eb5db4078a2f64 Incident Parts of the Hospitable user interface are not properly loading for multiple users. This issue is caused by an ongoing outage at Cloudflare. All parts of the Hospitable back-end, such as calendar-, inbox- and reservation-sync are still functioning as intended. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 17:48:44 -0000 https://status.hospitable.com/incident/790427#6199382362bf82aa4697df6c78fccefa2b0480b1f7ac2a9f3a94a5ccfd4ecc91 Incident This incident has been resolved. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 16:17:10 -0000 https://status.hospitable.com/incident/790427#6b462c7e0f235d76eb9db0b72468460d1167f69b9bee6abebae2cf954505c3dc Incident A fix has been implemented by Cloudflare. We're still monitoring the situation. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 14:46:52 -0000 https://status.hospitable.com/incident/790427#64de062f12bd9703043d04b41eaacb002fac2e9a15dd01430492cc40504be2e1 Incident We are currently experiencing service disruptions due to a global Cloudflare outage affecting multiple internet services worldwide. Impact: Smart Lock Integration (Seam): Users may experience issues with smart lock functionality, including code generation and device management Marketing Website: Our main website (hospitable.com) may be intermittently unavailable Monitoring Services: Some internal monitoring tools are affected What we're doing: We are actively monitoring the situation. Cloudflare has reported signs of recovery, though some services may continue to experience higher-than-normal error rates during remediation. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 06:32:40 -0000 https://status.hospitable.com/incident/790426#365d9c3714f450c8ec980a6526df91fdf130d2e94c529188034c3e0218476650 Incident Metrics is fully operational. The incident has been resolved. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 05:27:48 -0000 https://status.hospitable.com/incident/790426#4a41469f218ee3228b72350630e5ffc14c7da4a637397a7813c147105e5530f0 Incident We are continuing to work on a fix for the metrics dashboard issue. https://status.hospitable.com/incident/790426 Fri, 14 Nov 2025 23:23:03 -0000 https://status.hospitable.com/incident/790426#20f456cd2ff41cb4b63a996b7ea146fe0b2662487c0c0ea4590e6939f7ab065e Incident We've identified an issue preventing Metrics from loading for many hosts. We are working to resolve this issue. https://status.hospitable.com/incident/790425 Tue, 11 Nov 2025 17:54:46 -0000 https://status.hospitable.com/incident/790425#83be1b7114d3d7e569ffa22ce705225cbcce50b51913bb8978c06e8555054490 Incident This incident has been marked as resolved by our third party partner and operations should be back to normal on smart devices. https://status.hospitable.com/incident/790425 Tue, 11 Nov 2025 16:24:11 -0000 https://status.hospitable.com/incident/790425#d94079b47e5b0eaf1f885cfd7cacb2c6b63efc7f19b521d5610ad67ba609abd6 Incident Smart devices third-party partner is experiencing degraded performance. We're monitoring for updates. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 14:44:19 -0000 https://status.hospitable.com/incident/790424#416b4c994f9b4c1d56407b6734258c5ba99f23ce522b43581d7ff55b941a1bec Incident We've released a fix for the Availability Window issue affecting Booking.com listings and completed a calendar re-sync to restore the correct rolling availability settings. All affected properties will automatically reflect the proper calendar state within the next 10 hours, as ongoing syncs are processed. We’re continuing to monitor the rollout to ensure everything remains stable. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 12:55:36 -0000 https://status.hospitable.com/incident/790424#1d6ac45a899e461d8a1c15e20346fca4effed6b33c20a0922a12d38e07ed0911 Incident We've implemented and released a fix for the Advanced Availability (Availability Window) issue affecting Booking.com listings. We're now performing a calendar re-sync to ensure all properties reflect the correct calendar state with the proper Availability Window settings applied. Our team is closely monitoring the results to confirm that everything is working as expected. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 12:12:56 -0000 https://status.hospitable.com/incident/790424#8c71098b5ec92a0dd81a7a599d28242fe113db7495cc3cdcfbfd40714e8bcd76 Incident We've identified the issue and are working on releasing a fix https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 10:35:10 -0000 https://status.hospitable.com/incident/790424#7f3bb93f59033243c9aaf2dbadc10bb3211f7c5be04e6a7be2273568c1cae42d Incident We are currently investigating reports of unexpected behavior in the Advanced Availability feature on Booking.com. Some hosts have reported receiving reservations further in advance than their configured time settings allow. Our engineering team is actively looking into the issue and will provide an update once we have more information. https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 Incident This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 Incident The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 Incident We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f Incident We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c Incident We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Incident Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:37:07 -0000 https://status.hospitable.com/incident/790422#87f8bba54110e82bc85057d23e7c47e88375eabf728f1497ed428717fb3b7672 Incident This incident has been resolved. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:15:20 -0000 https://status.hospitable.com/incident/790422#2c568a96a0ac51b6aa74b20ed13001f4163fc3159719aacf3b2cd7ffa170cc53 Incident We are back online again! We have identified the issues and have taking action accordingly. We are keeping an eye on the performance while working through all the syncs. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:04:43 -0000 https://status.hospitable.com/incident/790422#89ab28a06f6513dda3b6de82c8750c3d76524adf2b46fd14f7b3651177c97ff5 Incident We are seeing slowness on some of the databases that is resulting in long loading times and sync issues. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:46:57 -0000 https://status.hospitable.com/incident/790421#6f1a3839592055b0d0c9ea6d88f11dc5b771a210bf240d3da23a5795156a9ad2 Incident App is back online https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:40:00 -0000 https://status.hospitable.com/incident/790421#1ce7f2dafd904affb81f93ef3afacd0591f66a967ca07f35f83397fc7ebb84b3 Incident We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:37:46 -0000 https://status.hospitable.com/incident/790421#b9ce896f8c17100f92056093202d8cb67f401520cd519d359ca1e71534bde5aa Incident The Hospitable application is currently very slow as we are experiencing downgraded performance of the database. This mostly impacts pricing and reservation sync. We are working on a solution https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:26:33 -0000 https://status.hospitable.com/incident/790421#73cd065fee1f35194fd9de705220c6cae7de6b9285a762a0c16fd2cd6d322f9c Incident The Hospitable application is currently down and we're investigating the cause. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 14:29:36 -0000 https://status.hospitable.com/incident/790420#245a0cd9f4c63082dc02b4aca4fcff3c1e193c480e2209c87bfc619208d7ada3 Incident The issue has been confirmed resolved for all users. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 13:37:14 -0000 https://status.hospitable.com/incident/790420#58f699769c00c19c007998cca048fa541113ab01d9b66b8b7290b83f210ecc00 Incident We are seeing recovery after a fix was deployed by our integration partner. We will continue monitoring to ensure full stability. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 09:22:14 -0000 https://status.hospitable.com/incident/790420#1cbe4f4958f689fbb95710ff86272b9f38b928f6ba3ceb4f764ceefcd3ac01d7 Incident We’ve improved the reliability of the Devices page so it continues to load even if our third‑party device service is experiencing issues. Some per-reservation details like all access codes and schedules may not fully display during a partner outage because those rely on live requests. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 06:55:56 -0000 https://status.hospitable.com/incident/790420#0bb73474ffae13f8a938e55f1e9ae645213a8dc60cd0df3c37556523e0c6a53c Incident We're currently experiencing an issue with our Devices page, due to an outage with our integration partner, Seam. You may be unable to view or manage your connected devices at this time. This issue does not affect your scheduled messaging or code communications, which should continue to function normally. We’ll update this page as soon as Seam restores service. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 18:13:00 -0000 https://status.hospitable.com/incident/790419#951ddecb0a29012168d6478d1348e37b4358f4c033af62f1bd6b19cb8673acb9 Incident All issues are resolved. VRBO accounts can be reconnected without issue. You will now see the correct number of listings on your VRBO account once reconnected. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 17:40:20 -0000 https://status.hospitable.com/incident/790419#8d1b6535a3e5e99fe6ae65454181d652c6d0d661a80fabe52bef95ebb6a20920 Incident Any Airbnb or VRBO accounts that were erroneously disconnected when you tried to reconnect to VRBO have been restored. You can now reconnect your VRBO account if it was disconnected. You will continue to see a 0 listing count next to your VRBO account in connected accounts; this is purely visual. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 16:11:05 -0000 https://status.hospitable.com/incident/790419#30813ec39467e704fa4b726cacba639b1efb1c130ab705313abf99718e2dd358 Incident We've now released a fix to the issue with adding or updating Vrbo accounts. We've also recovered all Airbnb accounts that were disconnected as a result of this and are now working on recovering Booking.com accounts. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 16:07:56 -0000 https://status.hospitable.com/incident/790419#92edd5e34e27156784630aa9e31cae858443521b359cf2269cb7d9dd8b2a1757 Incident We've now released a fix to the issue with adding or updating Vrbo accounts. We've also recovered all Airbnb accounts that were disconnected as a result of this and are now working on recovering Booking.com accounts. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 15:20:18 -0000 https://status.hospitable.com/incident/790419#b42e7b571c3f3d57c7e6f7e3773692d53cb8f9cd598a3c76d359304632fce074 Incident We're in the process of releasing a fix to the initial issue and will make it possible to add Vrbo channels once we've verified it works. We're also working on recovering disconnected channels for any customers who were impacted by this in the meanwhile. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 14:34:48 -0000 https://status.hospitable.com/incident/790419#3729739bc7cbc470a90b87ab823333d0fd22cbb2a2c68436e26e541ca8f57bb8 Incident We've now limited the ability to add or update a Vrbo account until we're able to fix the root cause. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 14:00:45 -0000 https://status.hospitable.com/incident/790419#9417a2fa20a815a7b4974f89e7b8fa147bc8095c8ca73392a031b02581d58b52 Incident We've received reports that adding or updating a Vrbo account is currently disconnecting other accounts like Airbnb or Booking.com. We expect to fix this in the next few minutes but in the meanwhile, do not update or connect a new Vrbo account. https://status.hospitable.com/incident/790418 Mon, 06 Oct 2025 17:02:09 -0000 https://status.hospitable.com/incident/790418#44c8c154e3ebdb10acbe5e7bc2a7f01c91a804d36f17dc42310d1684f2c5748f Incident Operations are back to normal https://status.hospitable.com/incident/790418 Mon, 06 Oct 2025 16:22:39 -0000 https://status.hospitable.com/incident/790418#120d9382c3d6bc08831c98a107d282e2e7a0bb0ebe8cd20fa378c7f1eee845ef Incident From 14:50 UTC to 16:12 UTC, some Vrbo endpoints were not refreshing. Our engineers have been able to identify and restore the endpoint functions. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd Incident The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 Incident All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 Incident The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 Incident The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Incident Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790416 Fri, 03 Oct 2025 00:39:19 -0000 https://status.hospitable.com/incident/790416#b9f36ce76ed48ab142043ba085c27930ec75b6aaf00124a88e4a7261f7efe57b Incident This incident has been fully resolved for all users. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 16:55:43 -0000 https://status.hospitable.com/incident/790416#16359b3124d084a441334424917e9b1b19b47477c2c932798e0cc43a21f2c059 Incident Issue with accessing the devices page should be resolved for all users. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 14:57:43 -0000 https://status.hospitable.com/incident/790416#faf448087149978f88f33ec575498cab7cc38bcbba0d4a3674ba7bac01c6045f Incident We are seeing recovery after a fix was deployed by our external provider. Devices page should be available to all users. We will continue monitoring to ensure full stability. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 13:26:17 -0000 https://status.hospitable.com/incident/790416#c9640741c5ca28f47bcf52f170a0d9051d5701cdff6888ff1cb079bf0eac51b8 Incident We are experiencing an issue with our smart device services provider, which is causing the Devices page to load slowly or fail to load. The provider is aware and currently investigating. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 12:02:59 -0000 https://status.hospitable.com/incident/790415#60e1f6cbfbded9357c7ad3826426cd5eed3f7522cc7e276a3e3b27e02d9fc7b6 Incident The connectivity issue with our upstream provider has been fully resolved. All services are operating normally again. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:22:51 -0000 https://status.hospitable.com/incident/790415#182b56078eaa610ddbd5093cc46fae98f40a5bc57783184da3b12a43805ed9ac Incident We’re seeing improved performance as our upstream provider has mitigated the issue. Services should stabilize, but we continue to monitor closely until everything is fully resolved. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:17:58 -0000 https://status.hospitable.com/incident/790415#86db7884faa9a54e2d145c60480273c349e100be4673e46ff36da8b4903262b2 Incident Some of our services may be slower than usual due to a connectivity issue with an upstream provider. Their engineering team is actively rerouting traffic to restore stability. We are monitoring the situation closely and will provide updates here as they become available. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 16:19:23 -0000 https://status.hospitable.com/incident/790414#2aaf7b706c661f1fe8551f4e3a10df7ef0c3770e2ef52a214793346626eaa04b Incident This incident has been resolved. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 16:00:46 -0000 https://status.hospitable.com/incident/790414#b9558234f9fa192f9c54e27b80741580da37468c3ca35e22ba7d6067f32a8ddb Incident The team have implemented a fix and we are monitoring the situation. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:45:02 -0000 https://status.hospitable.com/incident/790414#014937aa28b349a0671d5e5446ba6723b33b3cf39cd555d58d3d58d003db4d69 Incident We’ve identified the issue as a slowdown with a downstream provider that’s affecting the Hospitable web app. Our team is rolling out changes to restore full speed. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:32:15 -0000 https://status.hospitable.com/incident/790414#17247a47e7d6d5761e3dcb325249010488dd5e05a04b9535069281f4a448118b Incident We are continuing to investigate this issue. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:31:47 -0000 https://status.hospitable.com/incident/790414#a5357b7eb40b2223d82c68910a95ffadcf5527289659b931aad38bc49ac416ce Incident We are currently encountering intermittent slow loading times on the Hospitable web application (my.hospitable.com). We are currently investigating this and working on a resolution. https://status.hospitable.com/incident/790413 Thu, 28 Aug 2025 12:34:34 -0000 https://status.hospitable.com/incident/790413#ac7f413432301f936507bfe26e34e32c48b821b25ecf72e1bf9cc33c18dcabd2 Incident Booking.com has resolved the incident on their side. https://status.hospitable.com/incident/790413 Thu, 28 Aug 2025 02:53:05 -0000 https://status.hospitable.com/incident/790413#f8bddb85808b67a8a92d8923d15743fcf3dd6629199fc85de568db8b60fc2ed7 Incident Booking.com's incident remains ongoing, with reservation delays of 10 to 30 minutes. We will update when this is resolved. Here's the link to their incident page: https://connect.booking.com/status/incident/477 https://status.hospitable.com/incident/790413 Wed, 27 Aug 2025 23:39:23 -0000 https://status.hospitable.com/incident/790413#296663ef100dc1d8a3f5433171b8f7b613512c1187ef7d00dc72895596dfd6f0 Incident Booking.com has an ongoing incident with reservation delays; thus, we have a delay in receiving reservation information too. More information here: https://connect.booking.com/status/incident/477 https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:46:16 -0000 https://status.hospitable.com/incident/790412#7241588eccfdb97b03c7222fb42fd887544b7b6a5a640f971a866bb644865c77 Incident This incident has been resolved. Guest Vetting requests are now working for Direct Premium reservations. Guests can now go through the verification process via their Guest Portal. https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:38:32 -0000 https://status.hospitable.com/incident/790412#bb62bd15fcd5b36bbc1b50dfb3396f65a7a1c80226d898ec3870cf7e2a8257e1 Incident The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:18:36 -0000 https://status.hospitable.com/incident/790412#89130b3d103906b7a0c919fe076490c03171f5dc2f50b2d09189407ecce206df Incident Our Guest Vetting system for Direct Premium reservations is currently unresponsive for new reservations. Our engineers are aware of this and are currently investigating the issue. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 06:12:09 -0000 https://status.hospitable.com/incident/790411#d7ed6396924466132a2308de2eaa44490f4f94ee2c3e5edf92f934bf62dde170 Incident We have fully restored loading times back to normal levels. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 03:03:52 -0000 https://status.hospitable.com/incident/790411#e193aec17b505ff0dd227907dc9c9ddcd4a59726a2161ba36ff4438c21abeb5f Incident A fix has been implemented and we are monitoring the resolution but we are now seeing better loading times across the platform. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 03:02:48 -0000 https://status.hospitable.com/incident/790411#69156aeeaf2f3950650f32c192fdc3a048d79c670c50072c15e4cfebd4046e90 Incident We are continuing to investigate this issue. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 00:33:10 -0000 https://status.hospitable.com/incident/790411#151634723e5aea2a65e6af73411a9929bff57df32d13062605bb19cd7dba075d Incident We are currently encountering intermittent slow loading times on the Hospitable website. We are currently investigating this and working on a resolution. https://status.hospitable.com/incident/790410 Thu, 14 Aug 2025 17:02:26 -0000 https://status.hospitable.com/incident/790410#6685ea4bf544ed24ec7becbe615d9946043fc7d997a23d63bd2147c50c91e560 Incident This incident has been resolved. https://status.hospitable.com/incident/790410 Thu, 14 Aug 2025 16:40:36 -0000 https://status.hospitable.com/incident/790410#1ec9338e4768834ece524a5dee31a737fbddc6de49cbfb55a559b9e57635d601 Incident We introduced a bug that removed the send button. We are working on a fix now. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 16:52:02 -0000 https://status.hospitable.com/incident/790409#b2f6956d36cc83c2310b468656e3eb945a602a686096d2f6ba2acd5d4080f503 Incident This incident has been resolved. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 15:31:19 -0000 https://status.hospitable.com/incident/790409#d91dece404dc168e6ec8f99d841486f7603dfcde7c4e2ac10a0452319e0de162 Incident A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 15:18:32 -0000 https://status.hospitable.com/incident/790409#b17e375c28b83c44b51bb0825645fe7d4addd68a9e94d76ee1b8332c4fc52f06 Incident The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 14:44:56 -0000 https://status.hospitable.com/incident/790408#222164e3d7f2e9fa6569a680dd837545b2bc60033afb41d60845f8c85ddbc3d2 Incident This incident has been resolved by introducing a countermeasure on our end. Shortly afterward, Airbnb confirmed that the issue was due to a bug, which has now been successfully fixed on their end. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 06:00:05 -0000 https://status.hospitable.com/incident/790408#3fb4692bbbd96797715f8e82816ca03de6b4a067b6c5bba700dbe43d234a2fcd Incident We are continuing to investigate this issue. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 05:56:23 -0000 https://status.hospitable.com/incident/790408#e88d5566a3201b058c86c59e0bcca238bf7944759363b2d2ae3c348a36082d1c Incident We are currently experiencing issues processing some Airbnb webhook events, which may impact message delivery and smart lock code generation. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 15:43:16 -0000 https://status.hospitable.com/incident/790407#b670121c38331d7f6f792f22295c11b06e14a6a065b322c3dda8d1cab5fb3255 Incident This incident has been resolved. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 13:38:42 -0000 https://status.hospitable.com/incident/790407#cfbc8e690b50f2e55611715adf7eaeebe6cd59e4cc155d3d9ecade6ad52aabe9 Incident A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 12:49:39 -0000 https://status.hospitable.com/incident/790407#76b264ce48ff261051b1a76aa466e90c72eb30f277f89e018a599e8557dd2d93 Incident We have identified that the issue is a result of a change in how Airbnb communicates with our system. Our engineers are working to address it. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 10:41:09 -0000 https://status.hospitable.com/incident/790407#b34883a74a2d26ff12f47cd8f3e93ded9a6728e9256a144090903e745d31ed3b Incident We have identified the issue and our engineering team are working on a fix. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 08:48:48 -0000 https://status.hospitable.com/incident/790407#bb897c1f6e001fbbfc9162421e09756bf3dd88c7c76e37d2a2f693652dea11af Incident We received multiple reports of new messages from Guests or inquiries not importing to Hospitable. We are currently investigating this, https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 17:20:24 -0000 https://status.hospitable.com/incident/790406#9ec1637f264ad08f739394e4aa686e5914272f0c3376ff78cdac00775b57723e Incident This incident has been resolved. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 16:05:21 -0000 https://status.hospitable.com/incident/790406#0f87cc2c093b5e11da36c630befc064b3ec4c696bc6d591739cebb22803cfc9c Incident A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 15:49:33 -0000 https://status.hospitable.com/incident/790406#0ddcd7a9b7666f992710ce5af86378aef58307a4a9fc9bacc6e3d749c636935e Incident The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 14:40:21 -0000 https://status.hospitable.com/incident/790406#0a11ff9a974fbb93ea19e4db005213387102686334da249ec1cac2aaf63a877d Incident Instead of their usual names, Direct properties are currently showing as "Unnamed Property". We are investigating and will continue to update. https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:36:00 -0000 https://status.hospitable.com/incident/790405#b45943d32cd48774e2ad6ab1a4e35a19161b6e9e6e5f71362fb077a41e3b3339 Incident We are now receiving webhooks as expected, and the incident is now resolved. Please refer to the Airbnb status page for any further updates. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:02:23 -0000 https://status.hospitable.com/incident/790405#092b85ab442079246e6f7cf6e054d59942214e70ac0074301639e6bfda2e6681 Incident Airbnb is continuing to monitor the incident but are seeing recovery as of 12:15pm PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:52 -0000 https://status.hospitable.com/incident/790405#886d13b123052941e07960ee2f85810979121d1c891af4523b8f53ae5734d03f Incident Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:27 -0000 https://status.hospitable.com/incident/790405#b400a6e3add0139b6d14de0a71c65c5994d2887d93f32e7ef1efd9eb96006a2c Incident Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:09:38 -0000 https://status.hospitable.com/incident/790405#641c144ba89465c559722349df01a936fa092de45f7149fd1622d8a4e67df5db Incident We are seeing reports of inbound messages being delayed for Airbnb guests. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 13:31:21 -0000 https://status.hospitable.com/incident/790404#62f76e5f27616a19432d6595451d571344616b956b514d392926e2da3075a295 Incident This incident has been resolved. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:51:32 -0000 https://status.hospitable.com/incident/790404#615ec64ba55c9513a9d7e9575e4bb2b04581978f2560331ddc5ccae99435c654 Incident The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:42:15 -0000 https://status.hospitable.com/incident/790404#a1e04d5b3340ef0346fb8b631b6cc3a9a6b336e5ac6391ebccd77bb1567d3a63 Incident We are experiencing a slowdown in data processing on our infrastructure; our engineers are investigating the issue. https://status.hospitable.com/incident/790403 Tue, 15 Jul 2025 00:27:52 -0000 https://status.hospitable.com/incident/790403#bb124c4a5c2b652df0e82a522d2e50b8d581a62fdb39ec64cae1c7132fd9ad76 Incident We identified a brief issue with the API, which has now been resolved. Messages are being sent successfully again. Please retry any messages that previously failed. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 18:30:33 -0000 https://status.hospitable.com/incident/790402#b5cd0e2d3deed94946a95d73975131598ab373a929a8fe15922ff15be37ff88a Incident This incident has been resolved. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:51:12 -0000 https://status.hospitable.com/incident/790402#df165aff961e66f9f0c62d8f51d3bfbba5c82e0614c8bee1446ddb227fba9299 Incident We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:37:51 -0000 https://status.hospitable.com/incident/790402#6efff151075a73c5a88243aeea0c2b3ca0a08029643f25f9e11cdd814ac4775d Incident The issues are related to an ongoing OpenAI incident, which we are continuing to monitor - https://status.openai.com/ https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:28:09 -0000 https://status.hospitable.com/incident/790402#9ce359ca043be32bf0d61df2e3d8c0ae05f968ddcd33e67edc7f2f3e743ab06c Incident The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:17:33 -0000 https://status.hospitable.com/incident/790402#32f251df8847c83fd87a574b6abb41cabb6af4503ffe13af0109c1dead284c30 Incident We are currently investigating this issue. Hosts may notice pages not loading or loading slowly while we investigate. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 17:26:22 -0000 https://status.hospitable.com/incident/790401#9703bbfd0c3874bf4608dcc5256dd7478a519ee093dc4844a901e3fcf1b9a6b5 Incident This incident has been resolved. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 17:23:26 -0000 https://status.hospitable.com/incident/790401#c1aadd4fe7f54e5577ae43bfe12a455cda5a5db83279df82a0eaf58e0a7e33f3 Incident The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 16:52:28 -0000 https://status.hospitable.com/incident/790401#6a409ade377a8d9749f45dcc1ddb02e1ed1f492efab6d20bcb935c76be341524 Incident We are currently investigating a technical issue where certain actions are being restricted in the multi-calendar view. Our team is working to identify the root cause and implement a fix as soon as possible. We appreciate your patience and will provide updates as more information becomes available. https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 21:41:44 -0000 https://status.hospitable.com/incident/790400#3f231c79c55908796d6928ff66174094ce39faaada1b33a9dc61277850f8abd2 Incident Prices are syncing as expected to all OTAs https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 11:02:11 -0000 https://status.hospitable.com/incident/790400#a71c40686fdabc6e5118dfa37e1e4e32625e2e0e62801e48c7900e5679986814 Incident We are still seeing some delays in syncing prices to VRBO but all other OTAs should be syncing as expected. https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 03:54:25 -0000 https://status.hospitable.com/incident/790400#a1b996ea9c9ce7eff78ac331acfde2d24379ee39e35b2d4829550af5629d12f1 Incident We are continuing to work on a fix for the issue. https://status.hospitable.com/incident/790400 Sat, 21 Jun 2025 21:08:44 -0000 https://status.hospitable.com/incident/790400#7ef4efa92386a88a9c562544fdafd398a2fc83cef7df86f8390942dfd1a4e994 Incident We are currently experiencing delays in syncing calendar prices between different platforms. Our team has identified the issue and is working on resolving it. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:30:16 -0000 https://status.hospitable.com/incident/790399#efcf93ba0510092955e926140848d80f93d895feaf6765d04eabe686972fab56 Incident This incident has been resolved. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:17:32 -0000 https://status.hospitable.com/incident/790399#1e242fb8e36924537875754af60152bccf0ffe383f3ffbbc3fca814d3802232c Incident The active incident has been resolved. The team is now monitoring the fix and resolving impacted reservations. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 15:56:31 -0000 https://status.hospitable.com/incident/790399#4deb5598ab95738c0b37ced2ea44bea60885577af028a75920af3fe7274c7281 Incident We're seeing reports of Direct Premium reservations not showing as updated after a reservation is created or updated. This includes events like completed guest verification, payments and alterations. Our team has identified the issue and a fix is being deployed momentarily. After the fix is deployed, impacted reservations will be updated. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 11:23:00 -0000 https://status.hospitable.com/incident/790398#116b929de39379b09c9598cbf43fac1fe2c16d62604bdca9c22d348aec6fcbdb Incident This incident has been resolved. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 11:06:48 -0000 https://status.hospitable.com/incident/790398#05dbdadaa3148901d4d12f13043e3a81bc3687551e986fd2c987c49a81d75d99 Incident A fix has been implemented and we are monitoring the results. https://status.hospitable.com/maintenance/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 Maintenance ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/maintenance/790347 Mon, 29 Jan 2024 11:00:09 -0000 https://status.hospitable.com/incident/790347#740bfd1f5dab41e75f02b039211d168fc927e5ebec2d8fee483a8c9f15b73905 Maintenance We are performing a database upgrade on our Hosted Sites database. During this time, changes to Hospitable hosted Direct booking sites will be not possible. Bookings will still be accepted during this maintenance window. https://status.hospitable.com/maintenance/790295 Mon, 24 Oct 2022 10:29:56 -0000 https://status.hospitable.com/incident/790295#b28d4d3e7c8d7c826cdaf74d55ac7893b0587e340135972085ef0c67a915cd9b Maintenance We need to perform an emergency maintenance to our API, this will result in a short period of unavailability for our application. Other services remain unaffected. https://status.hospitable.com/maintenance/790290 Wed, 05 Oct 2022 10:34:48 -0000 https://status.hospitable.com/incident/790290#9ce983e0dad44d95aa96f84df4e38545ab0d910a2cc7f9befbe119cf7267ba4f Maintenance We need to perform maintenance on our calendar related database. Some calendar related features may temporarily go offline, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/maintenance/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b Maintenance We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/maintenance/790283 Wed, 31 Aug 2022 11:42:54 -0000 https://status.hospitable.com/incident/790283#ccedf7b42dd532a767fef7cfdf15938f2d932003900819a14f4d7283a5fd4cf3 Maintenance We will be performing a scheduled maintenance to our messaging service for Booking.com, Direct and Manual reservation messages. We expect a short delay to processing incoming messages during the maintenance period. https://status.hospitable.com/maintenance/790282 Tue, 30 Aug 2022 12:34:03 -0000 https://status.hospitable.com/incident/790282#2d303331bb285c7363b822f11379590400ab7b256811c508b0f78242e8056073 Maintenance We will be performing a scheduled maintenance to our messaging service for Booking.com, Direct and Manual reservation messages. We expect a short delay to processing incoming messages during the maintenance period. https://status.hospitable.com/maintenance/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 Maintenance We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/maintenance/790201 Mon, 09 Aug 2021 08:22:17 -0000 https://status.hospitable.com/incident/790201#cdb6638019fdad1cc4fd9a33bc149dc087c75cc8a936ca5ffb530fdfbc6bf15b Maintenance During this time we will be making changes to our domain name across all our systems. Customers may experience unusual behaviour on our websites, such as an increased number of redirects. Additionally, some functionality may be negatively impacted during this period, including push notifications and webhooks. https://status.hospitable.com/maintenance/790199 Mon, 26 Jul 2021 11:57:38 -0000 https://status.hospitable.com/incident/790199#7f4408149c782e37ecbd17bda4e57bf776977438a768dba65324dd3fd5bf107a Maintenance We will be making some more changes related to our Calendar functionality during this time in order to make it more reliable in future. While we don't expect any downtime in relation to this change, during this maintenance period customers may notice an increased delay in syncing calendar settings such as pricing and availability, and / or some errors on the Calendar page of our web application. https://status.hospitable.com/maintenance/790197 Fri, 23 Jul 2021 14:25:42 -0000 https://status.hospitable.com/incident/790197#d160366cfd59226e15a748e28a8b9516f4d4322bf71e5f69bbefc99ba4ef9e04 Maintenance We will be making a change related to our Calendar functionality during this time in order to make it more reliable in future. While we don't expect any downtime in relation to this change, during this maintenance period customers may notice an increased delay in syncing calendar settings such as pricing and availability, and / or some errors on the Calendar page of our web application. https://status.hospitable.com/maintenance/790159 Thu, 05 Nov 2020 09:52:15 -0000 https://status.hospitable.com/incident/790159#438ec674faf179e8d63510c1303d7754febfb15d08a7c309ba829df595596348 Maintenance We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/maintenance/790156 Thu, 29 Oct 2020 11:49:42 -0000 https://status.hospitable.com/incident/790156#f25df25eea1319041df28a9d91a7bf84921e0a2a3899b7a34d6e83a463e8c9d9 Maintenance We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/maintenance/790155 Fri, 23 Oct 2020 15:28:09 -0000 https://status.hospitable.com/incident/790155#847bf476582cb6f2b1c2de9e3142a596d21118bc0bed11802c60db53259d7fc4 Maintenance We have been notified by our cloud provider that they will be performing some networking maintenance during this time. As a result, it's possible that our web application may be slower than usual. https://status.hospitable.com/maintenance/790138 Wed, 05 Aug 2020 12:14:28 -0000 https://status.hospitable.com/incident/790138#07c94a7580f643901897977701b0326853ce8f9fb58504ec1fa3160ffc0fbcd6 Maintenance We have paused Metrics updates as part of a necessary database upgrade. Metrics data will be available to view, but will not be updated with the latest statistics for the duration of the maintenance. https://status.hospitable.com/maintenance/790130 Sat, 04 Jul 2020 10:22:43 -0000 https://status.hospitable.com/incident/790130#d97eab8949d4dbb708f2b10e96ce58b13cddb42ff38f3513e5a8ebe884181bb1 Maintenance We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/maintenance/790110 Thu, 16 Jan 2020 15:03:30 -0000 https://status.hospitable.com/incident/790110#b3e0911effb9563014619fd142958bd7493f450ea0e4e7b44159dc54e4be9858 Maintenance We'll be upgrading the legacy application servers at app.smartbnb.io, so there will be an increased possibility of errors. Neither the new application at my.smartbnb.io nor messaging, sync, etc. will be affected by this maintenance. https://status.hospitable.com/maintenance/790109 Mon, 13 Jan 2020 17:42:18 -0000 https://status.hospitable.com/incident/790109#cc63c97824e6ddd1201dac2ea24ca66fe0ee5b55fff0c31d7034178aa1ef33ef Maintenance Our support service provider Intercom will be undergoing scheduled maintenance on the 10th of January 2020 between 06:00 and 07:00 UTC. As a result, during that time our support team will not be available, and messages received and sent by our team will be delayed. We will be back online as soon as the maintenance is finished. https://status.hospitable.com/maintenance/790106 Thu, 09 Jan 2020 16:28:02 -0000 https://status.hospitable.com/incident/790106#468a693c354062563c817b2de0e1c215258e4dd72df011b1a6f7d272c93f7893 Maintenance Our support service provider Intercom will be undergoing scheduled maintenance on the 10th of January 2020 between 06:00 and 07:00 UTC. As a result, during that time our support team will not be available. We will be back online as soon as the maintenance is finished. https://status.hospitable.com/maintenance/790086 Thu, 01 Aug 2019 17:21:27 -0000 https://status.hospitable.com/incident/790086#de4958592aa79da8a9a82a1207d4feda2fff34795afe1bc75548e89f6dd560a0 Maintenance During the above window, our cloud service provider networking team will be making changes to our networking equipment to improve performance and reliability. This may have an impact on the availability of our web application, and our ability to perform our operations while the networking traffic is moved to redundant devices. https://status.hospitable.com/maintenance/790081 Mon, 08 Jul 2019 16:15:14 -0000 https://status.hospitable.com/incident/790081#2565ac6bbbc002daf41b818177abae51f75f2b961703d48e1c0a4d3a5d41f06e Maintenance SCHEDULED MAINTENANCE NOTIFICATION We need to perform a change in our database structure to optimize the performance of our application. This will require a full suspension of our operations. During that time, the web application will be in maintenance mode and will not be accessible. Since our services will be suspended, we will not perform any action in relation to any component. In particular, Messaging will not trigger events or send messages, and Sync will not perform any tasks for the duration of the database change, which should be no more than 10 minutes. Once the database structure change is completed, all operations will resume, the website will be available, and we will process all the updates and events that have occurred during the maintenance. https://status.hospitable.com/maintenance/790077 Wed, 19 Jun 2019 11:44:52 -0000 https://status.hospitable.com/incident/790077#b8b6104782cd8dbce3868b930d00af8d6ac5cd3365896c79d660e9ee9fb3990a Maintenance Metrics database will be undergoing scheduled maintenance. During this period, metrics data will be available for regular use but data won't be refreshed until maintenance is finished. https://status.hospitable.com/maintenance/790066 Thu, 09 May 2019 05:25:16 -0000 https://status.hospitable.com/incident/790066#da02352002f934bf3fb308db11f8e1b5481d827a9c351837a20ed037a7f1e932 Maintenance The Smartbnb Team will be on a retreat in on the island of Tenerife in the Canaries. This is an important time for us as we are a fully remote and distributed team with members in 8 countries. This retreat is an opportunity for us to collaborate on key matters as a team. We also need some time to think about our customers, our product and our organisation, and prepare for our next 6 months. Unfortunately this means our response time to support requests is being affected, as we will have reduced availability until Monday, May 13th. We will handle requests that are urgent in nature in priority. Curious about our retreat? We will share some key moments on Twitter @smartbnbHQ and our Facebook page https://www.facebook.com/smartbnb/ https://status.hospitable.com/maintenance/790049 Sat, 23 Feb 2019 19:08:05 -0000 https://status.hospitable.com/incident/790049#d470fc890082f64ef8cde26adda276203beebb7d3d7de9e74084db289249a58b Maintenance THIS IS A SCHEDULED MAINTENANCE. We will be performing a database maintenance operation February 24th, starting from 09:00 UTC. This operation will allow us to adapt our database architecture to our needs. IMPACT: * The website and web application may be unavailable for a few minutes. * Operations may be suspended for the same duration. This means some messages may be delayed by a few minutes, without any other significant impact. https://status.hospitable.com/maintenance/789992 Fri, 03 Aug 2018 09:12:00 -0000 https://status.hospitable.com/incident/789992#bdd89683adbcd1e8b0f7d935e3ac4f549ceec2720dd7a17ca95d0269860dc250 Maintenance Our servers will be undergoing maintenance during that time. The impact on our operations should be minimal, but it is possible our web application and backend operations may be unavailable during the deployment. https://status.hospitable.com/maintenance/789979 Tue, 03 Jul 2018 15:13:34 -0000 https://status.hospitable.com/incident/789979#cd7db9dd40c88559ea150157fc507c5519a05021c11b76e89bca793e36ecb7e0 Maintenance We will be undergoing scheduled maintenance during this time. https://status.hospitable.com/maintenance/789977 Thu, 28 Jun 2018 22:39:18 -0000 https://status.hospitable.com/incident/789977#8b3a86a1080c48b10a4474ffed9efb9ee50263c71a746c7d956c9a1f45c2e85b Maintenance We will be undergoing scheduled maintenance during this time.