Incidents reported on status page for Hospitable https://status.hospitable.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b030cd27d3ddcf7263d7d10d8c73063c.png https://status.hospitable.com/ en https://status.hospitable.com/incident/794382 Fri, 26 Dec 2025 16:54:00 -0000 https://status.hospitable.com/incident/794382#2e4d56a952d6b5bb000c10e128cd8540773cf0cc8a5a1e9d64d13d246934a5f7 Application performance has returned to its normal state. https://status.hospitable.com/incident/794382 Fri, 26 Dec 2025 16:19:00 -0000 https://status.hospitable.com/incident/794382#41b76633d7670eb31a24441eb58755707e279bb8bb320df6b3699721f3989b5e Some users are seeing degraded application performance while using the Hospitable app. Our engineers are investigating the issue. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:21:49 -0000 https://status.hospitable.com/incident/790428#2c074ae4412256f4d1f5bff37a062b08a164e79678f3a46ed72bd3c88b122588 This incident has been resolved. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:13:31 -0000 https://status.hospitable.com/incident/790428#ee1093f98a2b93025fa456e92a0cd771ad89422c39f6a9195660f058173168ef We're seeing reports of the user interface loading properly again for multiple users. https://status.hospitable.com/incident/790428 Fri, 05 Dec 2025 09:12:15 -0000 https://status.hospitable.com/incident/790428#1fb207baa6510484c0863391158f90c8fc002bf4a04c89fb29eb5db4078a2f64 Parts of the Hospitable user interface are not properly loading for multiple users. This issue is caused by an ongoing outage at Cloudflare. All parts of the Hospitable back-end, such as calendar-, inbox- and reservation-sync are still functioning as intended. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 17:48:44 -0000 https://status.hospitable.com/incident/790427#6199382362bf82aa4697df6c78fccefa2b0480b1f7ac2a9f3a94a5ccfd4ecc91 This incident has been resolved. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 17:48:44 -0000 https://status.hospitable.com/incident/790427#6199382362bf82aa4697df6c78fccefa2b0480b1f7ac2a9f3a94a5ccfd4ecc91 This incident has been resolved. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 16:17:10 -0000 https://status.hospitable.com/incident/790427#6b462c7e0f235d76eb9db0b72468460d1167f69b9bee6abebae2cf954505c3dc A fix has been implemented by Cloudflare. We're still monitoring the situation. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 16:17:10 -0000 https://status.hospitable.com/incident/790427#6b462c7e0f235d76eb9db0b72468460d1167f69b9bee6abebae2cf954505c3dc A fix has been implemented by Cloudflare. We're still monitoring the situation. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 14:46:52 -0000 https://status.hospitable.com/incident/790427#64de062f12bd9703043d04b41eaacb002fac2e9a15dd01430492cc40504be2e1 We are currently experiencing service disruptions due to a global Cloudflare outage affecting multiple internet services worldwide. Impact: Smart Lock Integration (Seam): Users may experience issues with smart lock functionality, including code generation and device management Marketing Website: Our main website (hospitable.com) may be intermittently unavailable Monitoring Services: Some internal monitoring tools are affected What we're doing: We are actively monitoring the situation. Cloudflare has reported signs of recovery, though some services may continue to experience higher-than-normal error rates during remediation. https://status.hospitable.com/incident/790427 Tue, 18 Nov 2025 14:46:52 -0000 https://status.hospitable.com/incident/790427#64de062f12bd9703043d04b41eaacb002fac2e9a15dd01430492cc40504be2e1 We are currently experiencing service disruptions due to a global Cloudflare outage affecting multiple internet services worldwide. Impact: Smart Lock Integration (Seam): Users may experience issues with smart lock functionality, including code generation and device management Marketing Website: Our main website (hospitable.com) may be intermittently unavailable Monitoring Services: Some internal monitoring tools are affected What we're doing: We are actively monitoring the situation. Cloudflare has reported signs of recovery, though some services may continue to experience higher-than-normal error rates during remediation. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 06:32:40 -0000 https://status.hospitable.com/incident/790426#365d9c3714f450c8ec980a6526df91fdf130d2e94c529188034c3e0218476650 Metrics is fully operational. The incident has been resolved. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 06:32:40 -0000 https://status.hospitable.com/incident/790426#365d9c3714f450c8ec980a6526df91fdf130d2e94c529188034c3e0218476650 Metrics is fully operational. The incident has been resolved. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 05:27:48 -0000 https://status.hospitable.com/incident/790426#4a41469f218ee3228b72350630e5ffc14c7da4a637397a7813c147105e5530f0 We are continuing to work on a fix for the metrics dashboard issue. https://status.hospitable.com/incident/790426 Sat, 15 Nov 2025 05:27:48 -0000 https://status.hospitable.com/incident/790426#4a41469f218ee3228b72350630e5ffc14c7da4a637397a7813c147105e5530f0 We are continuing to work on a fix for the metrics dashboard issue. https://status.hospitable.com/incident/790426 Fri, 14 Nov 2025 23:23:03 -0000 https://status.hospitable.com/incident/790426#20f456cd2ff41cb4b63a996b7ea146fe0b2662487c0c0ea4590e6939f7ab065e We've identified an issue preventing Metrics from loading for many hosts. We are working to resolve this issue. https://status.hospitable.com/incident/790426 Fri, 14 Nov 2025 23:23:03 -0000 https://status.hospitable.com/incident/790426#20f456cd2ff41cb4b63a996b7ea146fe0b2662487c0c0ea4590e6939f7ab065e We've identified an issue preventing Metrics from loading for many hosts. We are working to resolve this issue. https://status.hospitable.com/incident/790425 Tue, 11 Nov 2025 17:54:46 -0000 https://status.hospitable.com/incident/790425#83be1b7114d3d7e569ffa22ce705225cbcce50b51913bb8978c06e8555054490 This incident has been marked as resolved by our third party partner and operations should be back to normal on smart devices. https://status.hospitable.com/incident/790425 Tue, 11 Nov 2025 16:24:11 -0000 https://status.hospitable.com/incident/790425#d94079b47e5b0eaf1f885cfd7cacb2c6b63efc7f19b521d5610ad67ba609abd6 Smart devices third-party partner is experiencing degraded performance. We're monitoring for updates. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 14:44:19 -0000 https://status.hospitable.com/incident/790424#416b4c994f9b4c1d56407b6734258c5ba99f23ce522b43581d7ff55b941a1bec We've released a fix for the Availability Window issue affecting Booking.com listings and completed a calendar re-sync to restore the correct rolling availability settings. All affected properties will automatically reflect the proper calendar state within the next 10 hours, as ongoing syncs are processed. We’re continuing to monitor the rollout to ensure everything remains stable. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 12:55:36 -0000 https://status.hospitable.com/incident/790424#1d6ac45a899e461d8a1c15e20346fca4effed6b33c20a0922a12d38e07ed0911 We've implemented and released a fix for the Advanced Availability (Availability Window) issue affecting Booking.com listings. We're now performing a calendar re-sync to ensure all properties reflect the correct calendar state with the proper Availability Window settings applied. Our team is closely monitoring the results to confirm that everything is working as expected. https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 12:12:56 -0000 https://status.hospitable.com/incident/790424#8c71098b5ec92a0dd81a7a599d28242fe113db7495cc3cdcfbfd40714e8bcd76 We've identified the issue and are working on releasing a fix https://status.hospitable.com/incident/790424 Sat, 25 Oct 2025 10:35:10 -0000 https://status.hospitable.com/incident/790424#7f3bb93f59033243c9aaf2dbadc10bb3211f7c5be04e6a7be2273568c1cae42d We are currently investigating reports of unexpected behavior in the Advanced Availability feature on Booking.com. Some hosts have reported receiving reservations further in advance than their configured time settings allow. Our engineering team is actively looking into the issue and will provide an update once we have more information. https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Tue, 21 Oct 2025 02:58:29 -0000 https://status.hospitable.com/incident/790423#bace82cf747a2a419ae3075e23da27dbbbe8de7d07528a04129420a0f562f924 This has been resolved. If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com). https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 23:37:21 -0000 https://status.hospitable.com/incident/790423#e7b23db0ae496f4e3a7c6fd5d660fa118af68487669421980876aeb755e546f1 The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:32:50 -0000 https://status.hospitable.com/incident/790423#76a9b4446c9464d36b23730eb23c018d798f5aaafff78b0479ca76eac1aa36d0 We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 22:31:02 -0000 https://status.hospitable.com/incident/790423#1b18ef15ed944a1a2da725ec4533541bfeb32d35b46078178facf10ff645664f We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 20:48:36 -0000 https://status.hospitable.com/incident/790423#11c796c554037bf2d3ebccfb71bf076a885c4ab11c7e4746a2452070aaf0b56c We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790423 Mon, 20 Oct 2025 19:05:37 -0000 https://status.hospitable.com/incident/790423#5a5626ca4e88f2fa577d57d57b6c0cce3e14230547f308dd3be5b25d4318a054 Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network. You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things. We are also experiencing degraded performance in our Support AI Chat feature. AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:37:07 -0000 https://status.hospitable.com/incident/790422#87f8bba54110e82bc85057d23e7c47e88375eabf728f1497ed428717fb3b7672 This incident has been resolved. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:37:07 -0000 https://status.hospitable.com/incident/790422#87f8bba54110e82bc85057d23e7c47e88375eabf728f1497ed428717fb3b7672 This incident has been resolved. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:37:07 -0000 https://status.hospitable.com/incident/790422#87f8bba54110e82bc85057d23e7c47e88375eabf728f1497ed428717fb3b7672 This incident has been resolved. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:15:20 -0000 https://status.hospitable.com/incident/790422#2c568a96a0ac51b6aa74b20ed13001f4163fc3159719aacf3b2cd7ffa170cc53 We are back online again! We have identified the issues and have taking action accordingly. We are keeping an eye on the performance while working through all the syncs. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:15:20 -0000 https://status.hospitable.com/incident/790422#2c568a96a0ac51b6aa74b20ed13001f4163fc3159719aacf3b2cd7ffa170cc53 We are back online again! We have identified the issues and have taking action accordingly. We are keeping an eye on the performance while working through all the syncs. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:15:20 -0000 https://status.hospitable.com/incident/790422#2c568a96a0ac51b6aa74b20ed13001f4163fc3159719aacf3b2cd7ffa170cc53 We are back online again! We have identified the issues and have taking action accordingly. We are keeping an eye on the performance while working through all the syncs. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:04:43 -0000 https://status.hospitable.com/incident/790422#89ab28a06f6513dda3b6de82c8750c3d76524adf2b46fd14f7b3651177c97ff5 We are seeing slowness on some of the databases that is resulting in long loading times and sync issues. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:04:43 -0000 https://status.hospitable.com/incident/790422#89ab28a06f6513dda3b6de82c8750c3d76524adf2b46fd14f7b3651177c97ff5 We are seeing slowness on some of the databases that is resulting in long loading times and sync issues. https://status.hospitable.com/incident/790422 Mon, 13 Oct 2025 19:04:43 -0000 https://status.hospitable.com/incident/790422#89ab28a06f6513dda3b6de82c8750c3d76524adf2b46fd14f7b3651177c97ff5 We are seeing slowness on some of the databases that is resulting in long loading times and sync issues. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:46:57 -0000 https://status.hospitable.com/incident/790421#6f1a3839592055b0d0c9ea6d88f11dc5b771a210bf240d3da23a5795156a9ad2 App is back online https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:46:57 -0000 https://status.hospitable.com/incident/790421#6f1a3839592055b0d0c9ea6d88f11dc5b771a210bf240d3da23a5795156a9ad2 App is back online https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:46:57 -0000 https://status.hospitable.com/incident/790421#6f1a3839592055b0d0c9ea6d88f11dc5b771a210bf240d3da23a5795156a9ad2 App is back online https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:40:00 -0000 https://status.hospitable.com/incident/790421#1ce7f2dafd904affb81f93ef3afacd0591f66a967ca07f35f83397fc7ebb84b3 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:40:00 -0000 https://status.hospitable.com/incident/790421#1ce7f2dafd904affb81f93ef3afacd0591f66a967ca07f35f83397fc7ebb84b3 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:40:00 -0000 https://status.hospitable.com/incident/790421#1ce7f2dafd904affb81f93ef3afacd0591f66a967ca07f35f83397fc7ebb84b3 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:37:46 -0000 https://status.hospitable.com/incident/790421#b9ce896f8c17100f92056093202d8cb67f401520cd519d359ca1e71534bde5aa The Hospitable application is currently very slow as we are experiencing downgraded performance of the database. This mostly impacts pricing and reservation sync. We are working on a solution https://status.hospitable.com/incident/790421 Mon, 13 Oct 2025 18:26:33 -0000 https://status.hospitable.com/incident/790421#73cd065fee1f35194fd9de705220c6cae7de6b9285a762a0c16fd2cd6d322f9c The Hospitable application is currently down and we're investigating the cause. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 14:29:36 -0000 https://status.hospitable.com/incident/790420#245a0cd9f4c63082dc02b4aca4fcff3c1e193c480e2209c87bfc619208d7ada3 The issue has been confirmed resolved for all users. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 13:37:14 -0000 https://status.hospitable.com/incident/790420#58f699769c00c19c007998cca048fa541113ab01d9b66b8b7290b83f210ecc00 We are seeing recovery after a fix was deployed by our integration partner. We will continue monitoring to ensure full stability. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 09:22:14 -0000 https://status.hospitable.com/incident/790420#1cbe4f4958f689fbb95710ff86272b9f38b928f6ba3ceb4f764ceefcd3ac01d7 We’ve improved the reliability of the Devices page so it continues to load even if our third‑party device service is experiencing issues. Some per-reservation details like all access codes and schedules may not fully display during a partner outage because those rely on live requests. https://status.hospitable.com/incident/790420 Mon, 13 Oct 2025 06:55:56 -0000 https://status.hospitable.com/incident/790420#0bb73474ffae13f8a938e55f1e9ae645213a8dc60cd0df3c37556523e0c6a53c We're currently experiencing an issue with our Devices page, due to an outage with our integration partner, Seam. You may be unable to view or manage your connected devices at this time. This issue does not affect your scheduled messaging or code communications, which should continue to function normally. We’ll update this page as soon as Seam restores service. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 18:13:00 -0000 https://status.hospitable.com/incident/790419#951ddecb0a29012168d6478d1348e37b4358f4c033af62f1bd6b19cb8673acb9 All issues are resolved. VRBO accounts can be reconnected without issue. You will now see the correct number of listings on your VRBO account once reconnected. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 17:40:20 -0000 https://status.hospitable.com/incident/790419#8d1b6535a3e5e99fe6ae65454181d652c6d0d661a80fabe52bef95ebb6a20920 Any Airbnb or VRBO accounts that were erroneously disconnected when you tried to reconnect to VRBO have been restored. You can now reconnect your VRBO account if it was disconnected. You will continue to see a 0 listing count next to your VRBO account in connected accounts; this is purely visual. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 16:11:05 -0000 https://status.hospitable.com/incident/790419#30813ec39467e704fa4b726cacba639b1efb1c130ab705313abf99718e2dd358 We've now released a fix to the issue with adding or updating Vrbo accounts. We've also recovered all Airbnb accounts that were disconnected as a result of this and are now working on recovering Booking.com accounts. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 16:07:56 -0000 https://status.hospitable.com/incident/790419#92edd5e34e27156784630aa9e31cae858443521b359cf2269cb7d9dd8b2a1757 We've now released a fix to the issue with adding or updating Vrbo accounts. We've also recovered all Airbnb accounts that were disconnected as a result of this and are now working on recovering Booking.com accounts. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 15:20:18 -0000 https://status.hospitable.com/incident/790419#b42e7b571c3f3d57c7e6f7e3773692d53cb8f9cd598a3c76d359304632fce074 We're in the process of releasing a fix to the initial issue and will make it possible to add Vrbo channels once we've verified it works. We're also working on recovering disconnected channels for any customers who were impacted by this in the meanwhile. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 14:34:48 -0000 https://status.hospitable.com/incident/790419#3729739bc7cbc470a90b87ab823333d0fd22cbb2a2c68436e26e541ca8f57bb8 We've now limited the ability to add or update a Vrbo account until we're able to fix the root cause. https://status.hospitable.com/incident/790419 Wed, 08 Oct 2025 14:00:45 -0000 https://status.hospitable.com/incident/790419#9417a2fa20a815a7b4974f89e7b8fa147bc8095c8ca73392a031b02581d58b52 We've received reports that adding or updating a Vrbo account is currently disconnecting other accounts like Airbnb or Booking.com. We expect to fix this in the next few minutes but in the meanwhile, do not update or connect a new Vrbo account. https://status.hospitable.com/incident/790418 Mon, 06 Oct 2025 17:02:09 -0000 https://status.hospitable.com/incident/790418#44c8c154e3ebdb10acbe5e7bc2a7f01c91a804d36f17dc42310d1684f2c5748f Operations are back to normal https://status.hospitable.com/incident/790418 Mon, 06 Oct 2025 16:22:39 -0000 https://status.hospitable.com/incident/790418#120d9382c3d6bc08831c98a107d282e2e7a0bb0ebe8cd20fa378c7f1eee845ef From 14:50 UTC to 16:12 UTC, some Vrbo endpoints were not refreshing. Our engineers have been able to identify and restore the endpoint functions. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 14:05:11 -0000 https://status.hospitable.com/incident/790417#59ce37b9aabc9316e4a94d33083275b6fae1953386300c5e9f77f254655a7cfd The team have confirmed the database is now stable and has recovered successfully. The web application is back to full speed. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:54:29 -0000 https://status.hospitable.com/incident/790417#49820b04e60a84d57f3a6521f222b3d25890b526d0c5dcd4dc71208ed9453262 All services are back online, the engineering team continues to monitor to ensure we maintain full stability. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 12:22:13 -0000 https://status.hospitable.com/incident/790417#8e201f243472b9ef6a30358ef8a51c1029e017c57500acd1205fb13c43c62394 The application is back online and we are monitoring the recovery, prioritising restoration and recovery of critical aspects in the application around reservations, messaging and calendar sync. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:52:58 -0000 https://status.hospitable.com/incident/790417#72e07dbf7109eb852ba01338a0cf7c07ce80ec79789d49377f8e0b72092721e8 The engineering team have identified an issue with the database, they are working on implementing a fix. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790417 Fri, 03 Oct 2025 11:29:07 -0000 https://status.hospitable.com/incident/790417#f3e641dff757cb3e48a222af7100ff85e39632ab1ca8e4b9a07e412d3e673fda Our web application my.hospitable.com is down, the engineering team is investigating. https://status.hospitable.com/incident/790416 Fri, 03 Oct 2025 00:39:19 -0000 https://status.hospitable.com/incident/790416#b9f36ce76ed48ab142043ba085c27930ec75b6aaf00124a88e4a7261f7efe57b This incident has been fully resolved for all users. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 16:55:43 -0000 https://status.hospitable.com/incident/790416#16359b3124d084a441334424917e9b1b19b47477c2c932798e0cc43a21f2c059 Issue with accessing the devices page should be resolved for all users. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 14:57:43 -0000 https://status.hospitable.com/incident/790416#faf448087149978f88f33ec575498cab7cc38bcbba0d4a3674ba7bac01c6045f We are seeing recovery after a fix was deployed by our external provider. Devices page should be available to all users. We will continue monitoring to ensure full stability. https://status.hospitable.com/incident/790416 Thu, 02 Oct 2025 13:26:17 -0000 https://status.hospitable.com/incident/790416#c9640741c5ca28f47bcf52f170a0d9051d5701cdff6888ff1cb079bf0eac51b8 We are experiencing an issue with our smart device services provider, which is causing the Devices page to load slowly or fail to load. The provider is aware and currently investigating. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 12:02:59 -0000 https://status.hospitable.com/incident/790415#60e1f6cbfbded9357c7ad3826426cd5eed3f7522cc7e276a3e3b27e02d9fc7b6 The connectivity issue with our upstream provider has been fully resolved. All services are operating normally again. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 12:02:59 -0000 https://status.hospitable.com/incident/790415#60e1f6cbfbded9357c7ad3826426cd5eed3f7522cc7e276a3e3b27e02d9fc7b6 The connectivity issue with our upstream provider has been fully resolved. All services are operating normally again. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 12:02:59 -0000 https://status.hospitable.com/incident/790415#60e1f6cbfbded9357c7ad3826426cd5eed3f7522cc7e276a3e3b27e02d9fc7b6 The connectivity issue with our upstream provider has been fully resolved. All services are operating normally again. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 12:02:59 -0000 https://status.hospitable.com/incident/790415#60e1f6cbfbded9357c7ad3826426cd5eed3f7522cc7e276a3e3b27e02d9fc7b6 The connectivity issue with our upstream provider has been fully resolved. All services are operating normally again. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 12:02:59 -0000 https://status.hospitable.com/incident/790415#60e1f6cbfbded9357c7ad3826426cd5eed3f7522cc7e276a3e3b27e02d9fc7b6 The connectivity issue with our upstream provider has been fully resolved. All services are operating normally again. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:22:51 -0000 https://status.hospitable.com/incident/790415#182b56078eaa610ddbd5093cc46fae98f40a5bc57783184da3b12a43805ed9ac We’re seeing improved performance as our upstream provider has mitigated the issue. Services should stabilize, but we continue to monitor closely until everything is fully resolved. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:22:51 -0000 https://status.hospitable.com/incident/790415#182b56078eaa610ddbd5093cc46fae98f40a5bc57783184da3b12a43805ed9ac We’re seeing improved performance as our upstream provider has mitigated the issue. Services should stabilize, but we continue to monitor closely until everything is fully resolved. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:22:51 -0000 https://status.hospitable.com/incident/790415#182b56078eaa610ddbd5093cc46fae98f40a5bc57783184da3b12a43805ed9ac We’re seeing improved performance as our upstream provider has mitigated the issue. Services should stabilize, but we continue to monitor closely until everything is fully resolved. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:22:51 -0000 https://status.hospitable.com/incident/790415#182b56078eaa610ddbd5093cc46fae98f40a5bc57783184da3b12a43805ed9ac We’re seeing improved performance as our upstream provider has mitigated the issue. Services should stabilize, but we continue to monitor closely until everything is fully resolved. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:22:51 -0000 https://status.hospitable.com/incident/790415#182b56078eaa610ddbd5093cc46fae98f40a5bc57783184da3b12a43805ed9ac We’re seeing improved performance as our upstream provider has mitigated the issue. Services should stabilize, but we continue to monitor closely until everything is fully resolved. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:17:58 -0000 https://status.hospitable.com/incident/790415#86db7884faa9a54e2d145c60480273c349e100be4673e46ff36da8b4903262b2 Some of our services may be slower than usual due to a connectivity issue with an upstream provider. Their engineering team is actively rerouting traffic to restore stability. We are monitoring the situation closely and will provide updates here as they become available. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:17:58 -0000 https://status.hospitable.com/incident/790415#86db7884faa9a54e2d145c60480273c349e100be4673e46ff36da8b4903262b2 Some of our services may be slower than usual due to a connectivity issue with an upstream provider. Their engineering team is actively rerouting traffic to restore stability. We are monitoring the situation closely and will provide updates here as they become available. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:17:58 -0000 https://status.hospitable.com/incident/790415#86db7884faa9a54e2d145c60480273c349e100be4673e46ff36da8b4903262b2 Some of our services may be slower than usual due to a connectivity issue with an upstream provider. Their engineering team is actively rerouting traffic to restore stability. We are monitoring the situation closely and will provide updates here as they become available. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:17:58 -0000 https://status.hospitable.com/incident/790415#86db7884faa9a54e2d145c60480273c349e100be4673e46ff36da8b4903262b2 Some of our services may be slower than usual due to a connectivity issue with an upstream provider. Their engineering team is actively rerouting traffic to restore stability. We are monitoring the situation closely and will provide updates here as they become available. https://status.hospitable.com/incident/790415 Wed, 24 Sep 2025 10:17:58 -0000 https://status.hospitable.com/incident/790415#86db7884faa9a54e2d145c60480273c349e100be4673e46ff36da8b4903262b2 Some of our services may be slower than usual due to a connectivity issue with an upstream provider. Their engineering team is actively rerouting traffic to restore stability. We are monitoring the situation closely and will provide updates here as they become available. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 16:19:23 -0000 https://status.hospitable.com/incident/790414#2aaf7b706c661f1fe8551f4e3a10df7ef0c3770e2ef52a214793346626eaa04b This incident has been resolved. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 16:00:46 -0000 https://status.hospitable.com/incident/790414#b9558234f9fa192f9c54e27b80741580da37468c3ca35e22ba7d6067f32a8ddb The team have implemented a fix and we are monitoring the situation. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:45:02 -0000 https://status.hospitable.com/incident/790414#014937aa28b349a0671d5e5446ba6723b33b3cf39cd555d58d3d58d003db4d69 We’ve identified the issue as a slowdown with a downstream provider that’s affecting the Hospitable web app. Our team is rolling out changes to restore full speed. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:32:15 -0000 https://status.hospitable.com/incident/790414#17247a47e7d6d5761e3dcb325249010488dd5e05a04b9535069281f4a448118b We are continuing to investigate this issue. https://status.hospitable.com/incident/790414 Fri, 12 Sep 2025 15:31:47 -0000 https://status.hospitable.com/incident/790414#a5357b7eb40b2223d82c68910a95ffadcf5527289659b931aad38bc49ac416ce We are currently encountering intermittent slow loading times on the Hospitable web application (my.hospitable.com). We are currently investigating this and working on a resolution. https://status.hospitable.com/incident/790413 Thu, 28 Aug 2025 12:34:34 -0000 https://status.hospitable.com/incident/790413#ac7f413432301f936507bfe26e34e32c48b821b25ecf72e1bf9cc33c18dcabd2 Booking.com has resolved the incident on their side. https://status.hospitable.com/incident/790413 Thu, 28 Aug 2025 02:53:05 -0000 https://status.hospitable.com/incident/790413#f8bddb85808b67a8a92d8923d15743fcf3dd6629199fc85de568db8b60fc2ed7 Booking.com's incident remains ongoing, with reservation delays of 10 to 30 minutes. We will update when this is resolved. Here's the link to their incident page: https://connect.booking.com/status/incident/477 https://status.hospitable.com/incident/790413 Wed, 27 Aug 2025 23:39:23 -0000 https://status.hospitable.com/incident/790413#296663ef100dc1d8a3f5433171b8f7b613512c1187ef7d00dc72895596dfd6f0 Booking.com has an ongoing incident with reservation delays; thus, we have a delay in receiving reservation information too. More information here: https://connect.booking.com/status/incident/477 https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:46:16 -0000 https://status.hospitable.com/incident/790412#7241588eccfdb97b03c7222fb42fd887544b7b6a5a640f971a866bb644865c77 This incident has been resolved. Guest Vetting requests are now working for Direct Premium reservations. Guests can now go through the verification process via their Guest Portal. https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:38:32 -0000 https://status.hospitable.com/incident/790412#bb62bd15fcd5b36bbc1b50dfb3396f65a7a1c80226d898ec3870cf7e2a8257e1 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790412 Mon, 18 Aug 2025 16:18:36 -0000 https://status.hospitable.com/incident/790412#89130b3d103906b7a0c919fe076490c03171f5dc2f50b2d09189407ecce206df Our Guest Vetting system for Direct Premium reservations is currently unresponsive for new reservations. Our engineers are aware of this and are currently investigating the issue. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 06:12:09 -0000 https://status.hospitable.com/incident/790411#d7ed6396924466132a2308de2eaa44490f4f94ee2c3e5edf92f934bf62dde170 We have fully restored loading times back to normal levels. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 03:03:52 -0000 https://status.hospitable.com/incident/790411#e193aec17b505ff0dd227907dc9c9ddcd4a59726a2161ba36ff4438c21abeb5f A fix has been implemented and we are monitoring the resolution but we are now seeing better loading times across the platform. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 03:02:48 -0000 https://status.hospitable.com/incident/790411#69156aeeaf2f3950650f32c192fdc3a048d79c670c50072c15e4cfebd4046e90 We are continuing to investigate this issue. https://status.hospitable.com/incident/790411 Sun, 17 Aug 2025 00:33:10 -0000 https://status.hospitable.com/incident/790411#151634723e5aea2a65e6af73411a9929bff57df32d13062605bb19cd7dba075d We are currently encountering intermittent slow loading times on the Hospitable website. We are currently investigating this and working on a resolution. https://status.hospitable.com/incident/790410 Thu, 14 Aug 2025 17:02:26 -0000 https://status.hospitable.com/incident/790410#6685ea4bf544ed24ec7becbe615d9946043fc7d997a23d63bd2147c50c91e560 This incident has been resolved. https://status.hospitable.com/incident/790410 Thu, 14 Aug 2025 16:40:36 -0000 https://status.hospitable.com/incident/790410#1ec9338e4768834ece524a5dee31a737fbddc6de49cbfb55a559b9e57635d601 We introduced a bug that removed the send button. We are working on a fix now. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 16:52:02 -0000 https://status.hospitable.com/incident/790409#b2f6956d36cc83c2310b468656e3eb945a602a686096d2f6ba2acd5d4080f503 This incident has been resolved. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 15:31:19 -0000 https://status.hospitable.com/incident/790409#d91dece404dc168e6ec8f99d841486f7603dfcde7c4e2ac10a0452319e0de162 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790409 Fri, 08 Aug 2025 15:18:32 -0000 https://status.hospitable.com/incident/790409#b17e375c28b83c44b51bb0825645fe7d4addd68a9e94d76ee1b8332c4fc52f06 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 14:44:56 -0000 https://status.hospitable.com/incident/790408#222164e3d7f2e9fa6569a680dd837545b2bc60033afb41d60845f8c85ddbc3d2 This incident has been resolved by introducing a countermeasure on our end. Shortly afterward, Airbnb confirmed that the issue was due to a bug, which has now been successfully fixed on their end. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 14:44:56 -0000 https://status.hospitable.com/incident/790408#222164e3d7f2e9fa6569a680dd837545b2bc60033afb41d60845f8c85ddbc3d2 This incident has been resolved by introducing a countermeasure on our end. Shortly afterward, Airbnb confirmed that the issue was due to a bug, which has now been successfully fixed on their end. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 06:00:05 -0000 https://status.hospitable.com/incident/790408#3fb4692bbbd96797715f8e82816ca03de6b4a067b6c5bba700dbe43d234a2fcd We are continuing to investigate this issue. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 06:00:05 -0000 https://status.hospitable.com/incident/790408#3fb4692bbbd96797715f8e82816ca03de6b4a067b6c5bba700dbe43d234a2fcd We are continuing to investigate this issue. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 05:56:23 -0000 https://status.hospitable.com/incident/790408#e88d5566a3201b058c86c59e0bcca238bf7944759363b2d2ae3c348a36082d1c We are currently experiencing issues processing some Airbnb webhook events, which may impact message delivery and smart lock code generation. https://status.hospitable.com/incident/790408 Mon, 28 Jul 2025 05:56:23 -0000 https://status.hospitable.com/incident/790408#e88d5566a3201b058c86c59e0bcca238bf7944759363b2d2ae3c348a36082d1c We are currently experiencing issues processing some Airbnb webhook events, which may impact message delivery and smart lock code generation. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 15:43:16 -0000 https://status.hospitable.com/incident/790407#b670121c38331d7f6f792f22295c11b06e14a6a065b322c3dda8d1cab5fb3255 This incident has been resolved. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 13:38:42 -0000 https://status.hospitable.com/incident/790407#cfbc8e690b50f2e55611715adf7eaeebe6cd59e4cc155d3d9ecade6ad52aabe9 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 12:49:39 -0000 https://status.hospitable.com/incident/790407#76b264ce48ff261051b1a76aa466e90c72eb30f277f89e018a599e8557dd2d93 We have identified that the issue is a result of a change in how Airbnb communicates with our system. Our engineers are working to address it. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 10:41:09 -0000 https://status.hospitable.com/incident/790407#b34883a74a2d26ff12f47cd8f3e93ded9a6728e9256a144090903e745d31ed3b We have identified the issue and our engineering team are working on a fix. https://status.hospitable.com/incident/790407 Sun, 27 Jul 2025 08:48:48 -0000 https://status.hospitable.com/incident/790407#bb897c1f6e001fbbfc9162421e09756bf3dd88c7c76e37d2a2f693652dea11af We received multiple reports of new messages from Guests or inquiries not importing to Hospitable. We are currently investigating this, https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 17:20:24 -0000 https://status.hospitable.com/incident/790406#9ec1637f264ad08f739394e4aa686e5914272f0c3376ff78cdac00775b57723e This incident has been resolved. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 17:20:24 -0000 https://status.hospitable.com/incident/790406#9ec1637f264ad08f739394e4aa686e5914272f0c3376ff78cdac00775b57723e This incident has been resolved. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 16:05:21 -0000 https://status.hospitable.com/incident/790406#0f87cc2c093b5e11da36c630befc064b3ec4c696bc6d591739cebb22803cfc9c A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 16:05:21 -0000 https://status.hospitable.com/incident/790406#0f87cc2c093b5e11da36c630befc064b3ec4c696bc6d591739cebb22803cfc9c A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 15:49:33 -0000 https://status.hospitable.com/incident/790406#0ddcd7a9b7666f992710ce5af86378aef58307a4a9fc9bacc6e3d749c636935e The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 15:49:33 -0000 https://status.hospitable.com/incident/790406#0ddcd7a9b7666f992710ce5af86378aef58307a4a9fc9bacc6e3d749c636935e The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 14:40:21 -0000 https://status.hospitable.com/incident/790406#0a11ff9a974fbb93ea19e4db005213387102686334da249ec1cac2aaf63a877d Instead of their usual names, Direct properties are currently showing as "Unnamed Property". We are investigating and will continue to update. https://status.hospitable.com/incident/790406 Mon, 21 Jul 2025 14:40:21 -0000 https://status.hospitable.com/incident/790406#0a11ff9a974fbb93ea19e4db005213387102686334da249ec1cac2aaf63a877d Instead of their usual names, Direct properties are currently showing as "Unnamed Property". We are investigating and will continue to update. https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:36:00 -0000 https://status.hospitable.com/incident/790405#b45943d32cd48774e2ad6ab1a4e35a19161b6e9e6e5f71362fb077a41e3b3339 We are now receiving webhooks as expected, and the incident is now resolved. Please refer to the Airbnb status page for any further updates. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:36:00 -0000 https://status.hospitable.com/incident/790405#b45943d32cd48774e2ad6ab1a4e35a19161b6e9e6e5f71362fb077a41e3b3339 We are now receiving webhooks as expected, and the incident is now resolved. Please refer to the Airbnb status page for any further updates. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:02:23 -0000 https://status.hospitable.com/incident/790405#092b85ab442079246e6f7cf6e054d59942214e70ac0074301639e6bfda2e6681 Airbnb is continuing to monitor the incident but are seeing recovery as of 12:15pm PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 22:02:23 -0000 https://status.hospitable.com/incident/790405#092b85ab442079246e6f7cf6e054d59942214e70ac0074301639e6bfda2e6681 Airbnb is continuing to monitor the incident but are seeing recovery as of 12:15pm PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:52 -0000 https://status.hospitable.com/incident/790405#886d13b123052941e07960ee2f85810979121d1c891af4523b8f53ae5734d03f Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:52 -0000 https://status.hospitable.com/incident/790405#886d13b123052941e07960ee2f85810979121d1c891af4523b8f53ae5734d03f Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:27 -0000 https://status.hospitable.com/incident/790405#b400a6e3add0139b6d14de0a71c65c5994d2887d93f32e7ef1efd9eb96006a2c Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:18:27 -0000 https://status.hospitable.com/incident/790405#b400a6e3add0139b6d14de0a71c65c5994d2887d93f32e7ef1efd9eb96006a2c Airbnb is currently experiencing issues affecting various webhook events, which may result in delayed, missed, or duplicated deliveries. The issue is not limited to any specific webhook type and began around 9:05 AM PDT. https://airbnbapi.statuspage.io/incidents/gyrsq7qy38z1 https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:09:38 -0000 https://status.hospitable.com/incident/790405#641c144ba89465c559722349df01a936fa092de45f7149fd1622d8a4e67df5db We are seeing reports of inbound messages being delayed for Airbnb guests. https://status.hospitable.com/incident/790405 Wed, 16 Jul 2025 19:09:38 -0000 https://status.hospitable.com/incident/790405#641c144ba89465c559722349df01a936fa092de45f7149fd1622d8a4e67df5db We are seeing reports of inbound messages being delayed for Airbnb guests. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 13:31:21 -0000 https://status.hospitable.com/incident/790404#62f76e5f27616a19432d6595451d571344616b956b514d392926e2da3075a295 This incident has been resolved. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 13:31:21 -0000 https://status.hospitable.com/incident/790404#62f76e5f27616a19432d6595451d571344616b956b514d392926e2da3075a295 This incident has been resolved. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 13:31:21 -0000 https://status.hospitable.com/incident/790404#62f76e5f27616a19432d6595451d571344616b956b514d392926e2da3075a295 This incident has been resolved. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:51:32 -0000 https://status.hospitable.com/incident/790404#615ec64ba55c9513a9d7e9575e4bb2b04581978f2560331ddc5ccae99435c654 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:51:32 -0000 https://status.hospitable.com/incident/790404#615ec64ba55c9513a9d7e9575e4bb2b04581978f2560331ddc5ccae99435c654 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:51:32 -0000 https://status.hospitable.com/incident/790404#615ec64ba55c9513a9d7e9575e4bb2b04581978f2560331ddc5ccae99435c654 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:42:15 -0000 https://status.hospitable.com/incident/790404#a1e04d5b3340ef0346fb8b631b6cc3a9a6b336e5ac6391ebccd77bb1567d3a63 We are experiencing a slowdown in data processing on our infrastructure; our engineers are investigating the issue. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:42:15 -0000 https://status.hospitable.com/incident/790404#a1e04d5b3340ef0346fb8b631b6cc3a9a6b336e5ac6391ebccd77bb1567d3a63 We are experiencing a slowdown in data processing on our infrastructure; our engineers are investigating the issue. https://status.hospitable.com/incident/790404 Wed, 16 Jul 2025 12:42:15 -0000 https://status.hospitable.com/incident/790404#a1e04d5b3340ef0346fb8b631b6cc3a9a6b336e5ac6391ebccd77bb1567d3a63 We are experiencing a slowdown in data processing on our infrastructure; our engineers are investigating the issue. https://status.hospitable.com/incident/790403 Tue, 15 Jul 2025 00:27:52 -0000 https://status.hospitable.com/incident/790403#bb124c4a5c2b652df0e82a522d2e50b8d581a62fdb39ec64cae1c7132fd9ad76 We identified a brief issue with the API, which has now been resolved. Messages are being sent successfully again. Please retry any messages that previously failed. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 18:30:33 -0000 https://status.hospitable.com/incident/790402#b5cd0e2d3deed94946a95d73975131598ab373a929a8fe15922ff15be37ff88a This incident has been resolved. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:51:12 -0000 https://status.hospitable.com/incident/790402#df165aff961e66f9f0c62d8f51d3bfbba5c82e0614c8bee1446ddb227fba9299 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:37:51 -0000 https://status.hospitable.com/incident/790402#6efff151075a73c5a88243aeea0c2b3ca0a08029643f25f9e11cdd814ac4775d The issues are related to an ongoing OpenAI incident, which we are continuing to monitor - https://status.openai.com/ https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:28:09 -0000 https://status.hospitable.com/incident/790402#9ce359ca043be32bf0d61df2e3d8c0ae05f968ddcd33e67edc7f2f3e743ab06c The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790402 Thu, 10 Jul 2025 17:17:33 -0000 https://status.hospitable.com/incident/790402#32f251df8847c83fd87a574b6abb41cabb6af4503ffe13af0109c1dead284c30 We are currently investigating this issue. Hosts may notice pages not loading or loading slowly while we investigate. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 17:26:22 -0000 https://status.hospitable.com/incident/790401#9703bbfd0c3874bf4608dcc5256dd7478a519ee093dc4844a901e3fcf1b9a6b5 This incident has been resolved. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 17:23:26 -0000 https://status.hospitable.com/incident/790401#c1aadd4fe7f54e5577ae43bfe12a455cda5a5db83279df82a0eaf58e0a7e33f3 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790401 Wed, 09 Jul 2025 16:52:28 -0000 https://status.hospitable.com/incident/790401#6a409ade377a8d9749f45dcc1ddb02e1ed1f492efab6d20bcb935c76be341524 We are currently investigating a technical issue where certain actions are being restricted in the multi-calendar view. Our team is working to identify the root cause and implement a fix as soon as possible. We appreciate your patience and will provide updates as more information becomes available. https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 21:41:44 -0000 https://status.hospitable.com/incident/790400#3f231c79c55908796d6928ff66174094ce39faaada1b33a9dc61277850f8abd2 Prices are syncing as expected to all OTAs https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 11:02:11 -0000 https://status.hospitable.com/incident/790400#a71c40686fdabc6e5118dfa37e1e4e32625e2e0e62801e48c7900e5679986814 We are still seeing some delays in syncing prices to VRBO but all other OTAs should be syncing as expected. https://status.hospitable.com/incident/790400 Sun, 22 Jun 2025 03:54:25 -0000 https://status.hospitable.com/incident/790400#a1b996ea9c9ce7eff78ac331acfde2d24379ee39e35b2d4829550af5629d12f1 We are continuing to work on a fix for the issue. https://status.hospitable.com/incident/790400 Sat, 21 Jun 2025 21:08:44 -0000 https://status.hospitable.com/incident/790400#7ef4efa92386a88a9c562544fdafd398a2fc83cef7df86f8390942dfd1a4e994 We are currently experiencing delays in syncing calendar prices between different platforms. Our team has identified the issue and is working on resolving it. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:30:16 -0000 https://status.hospitable.com/incident/790399#efcf93ba0510092955e926140848d80f93d895feaf6765d04eabe686972fab56 This incident has been resolved. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:30:16 -0000 https://status.hospitable.com/incident/790399#efcf93ba0510092955e926140848d80f93d895feaf6765d04eabe686972fab56 This incident has been resolved. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:30:16 -0000 https://status.hospitable.com/incident/790399#efcf93ba0510092955e926140848d80f93d895feaf6765d04eabe686972fab56 This incident has been resolved. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:17:32 -0000 https://status.hospitable.com/incident/790399#1e242fb8e36924537875754af60152bccf0ffe383f3ffbbc3fca814d3802232c The active incident has been resolved. The team is now monitoring the fix and resolving impacted reservations. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:17:32 -0000 https://status.hospitable.com/incident/790399#1e242fb8e36924537875754af60152bccf0ffe383f3ffbbc3fca814d3802232c The active incident has been resolved. The team is now monitoring the fix and resolving impacted reservations. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 16:17:32 -0000 https://status.hospitable.com/incident/790399#1e242fb8e36924537875754af60152bccf0ffe383f3ffbbc3fca814d3802232c The active incident has been resolved. The team is now monitoring the fix and resolving impacted reservations. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 15:56:31 -0000 https://status.hospitable.com/incident/790399#4deb5598ab95738c0b37ced2ea44bea60885577af028a75920af3fe7274c7281 We're seeing reports of Direct Premium reservations not showing as updated after a reservation is created or updated. This includes events like completed guest verification, payments and alterations. Our team has identified the issue and a fix is being deployed momentarily. After the fix is deployed, impacted reservations will be updated. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 15:56:31 -0000 https://status.hospitable.com/incident/790399#4deb5598ab95738c0b37ced2ea44bea60885577af028a75920af3fe7274c7281 We're seeing reports of Direct Premium reservations not showing as updated after a reservation is created or updated. This includes events like completed guest verification, payments and alterations. Our team has identified the issue and a fix is being deployed momentarily. After the fix is deployed, impacted reservations will be updated. https://status.hospitable.com/incident/790399 Fri, 20 Jun 2025 15:56:31 -0000 https://status.hospitable.com/incident/790399#4deb5598ab95738c0b37ced2ea44bea60885577af028a75920af3fe7274c7281 We're seeing reports of Direct Premium reservations not showing as updated after a reservation is created or updated. This includes events like completed guest verification, payments and alterations. Our team has identified the issue and a fix is being deployed momentarily. After the fix is deployed, impacted reservations will be updated. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 11:23:00 -0000 https://status.hospitable.com/incident/790398#116b929de39379b09c9598cbf43fac1fe2c16d62604bdca9c22d348aec6fcbdb This incident has been resolved. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 11:23:00 -0000 https://status.hospitable.com/incident/790398#116b929de39379b09c9598cbf43fac1fe2c16d62604bdca9c22d348aec6fcbdb This incident has been resolved. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 11:06:48 -0000 https://status.hospitable.com/incident/790398#05dbdadaa3148901d4d12f13043e3a81bc3687551e986fd2c987c49a81d75d99 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:57:54 -0000 https://status.hospitable.com/incident/790398#84b1fbaaf8124193b1a30f86777753456c9d5737ba7fd635957a12baa3e32812 You may be unable to enable Dynamic Pricing or change your pricing settings. We are currently investigating the issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:57:31 -0000 https://status.hospitable.com/incident/790398#756243f895cea5e2b9ba1f1d036be693bb4bac096dc10f5ffd01ca5fa0d29500 We are continuing to investigate this issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:57:31 -0000 https://status.hospitable.com/incident/790398#756243f895cea5e2b9ba1f1d036be693bb4bac096dc10f5ffd01ca5fa0d29500 We are continuing to investigate this issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:55:44 -0000 https://status.hospitable.com/incident/790398#b0a806e1e7005725e886ea233fc1ee686fb2f6e830708b8c86c142781275233f You may be unable to enable Dynamic Pricing or change your pricing settings. We are currently investigating the issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:55:44 -0000 https://status.hospitable.com/incident/790398#b0a806e1e7005725e886ea233fc1ee686fb2f6e830708b8c86c142781275233f You may be unable to enable Dynamic Pricing or change your pricing settings. We are currently investigating the issue. https://status.hospitable.com/incident/790398 Fri, 06 Jun 2025 10:47:35 -0000 https://status.hospitable.com/incident/790398#2536b98502a325ad523ceb6b4f0fab88dad9554060b0defe33773a8054299f31 You may be unable to enable Dynamic Pricing or change your pricing settings. We are currently investigating the issue. https://status.hospitable.com/incident/790397 Mon, 02 Jun 2025 20:07:31 -0000 https://status.hospitable.com/incident/790397#10e59e6204c202a4d83009761a2a65a9fee5100ae03e9d22c6256231c3ff7658 This incident has been resolved. https://status.hospitable.com/incident/790397 Mon, 02 Jun 2025 20:03:23 -0000 https://status.hospitable.com/incident/790397#c8512592e1a82ea626a33a412d6a83b317f313f4afb7b33c8add2c16865a3293 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790397 Mon, 02 Jun 2025 19:53:03 -0000 https://status.hospitable.com/incident/790397#9863ae854da046d4a07d7b421307a865d265a3e4ae9518bea0f9494e11e29afc We've received reports from users experiencing issues accessing their calendar due to an error, with dates showing as unavailable or greyed out. The team is actively investigating the matter. We'll keep you updated with further information. Thank you. https://status.hospitable.com/incident/790396 Sat, 31 May 2025 05:46:00 -0000 https://status.hospitable.com/incident/790396#29dfeb92f304dd659ccbd3a05ef34a9b69b841e1138107cab2ee379288767698 Schlage had resolved the issue at around 5:30 PM PDT today, and we've continued to monitor the devices for the last few hours, given that their status page has been inconsistent with what we've been experiencing. Devices should be syncing again as expected. Please let us know if you continue to experience any issues. https://status.hospitable.com/incident/790396 Sat, 31 May 2025 04:20:31 -0000 https://status.hospitable.com/incident/790396#0a35f21e9a1354e4cc57c1afaef696c2099641355825eb4b10505d4e551f6b44 As of approximately four hours ago, account synchronization has resumed normal operation. While we have not yet received an official update from our contacts at Schlage, systems appear to be functioning as expected. https://status.hospitable.com/incident/790396 Fri, 30 May 2025 21:44:23 -0000 https://status.hospitable.com/incident/790396#a5b72510de277b3d34c16fbab03f96c0aa81d40e8a1d724a015db5869cc3d3ec Schlage is in a confirmed outage right now. Their team is actively working on a fix. We've received a report from our Integration partner about their detected elevated errors around 9 AM US-PST with minimal impact to devices and started receiving reports of customer issues around ~1:00 PM US-PST. You may see increased reports of: - Failures in new customer accounts attempting to connect in connect webviews - Access code sync failures - Unlock functionality (PIN code and remote unlock) failure - Account disconnects due to token refresh failures This is unfortunately not reflected on Allegion's live status page (https://status.allegion.com/), but we will share our latest updates as they happen. Accounts will automatically reconnect once this is resolved. https://status.hospitable.com/incident/790395 Fri, 23 May 2025 20:44:02 -0000 https://status.hospitable.com/incident/790395#c493a392e052eb6c0221ee5201c56773ade234757c64aafae88d16dbfb0dafd8 The fix is live. All information is restored in the Inbox Conversation. Please reach out to support if you continue to see any issues as you should not. https://status.hospitable.com/incident/790395 Fri, 23 May 2025 20:26:11 -0000 https://status.hospitable.com/incident/790395#aab5792c60b3eeba41fa1d475cfe834843092ceeba567fb9eb35f2602d0f3b69 We're seeing reports of information missing from the reservation sidebar in Inbox, send button missing, and the reservation financials. Our team has identified the issue, and a fix is being deployed momentarily. https://status.hospitable.com/incident/790394 Thu, 15 May 2025 22:49:21 -0000 https://status.hospitable.com/incident/790394#fb66ae68ba8811323e54155bce52a0953f23af16d0dd90d6f139545d1fa3c79e Schlage has now resolved this incident. All Schlage accounts will be automatically reconnected. No further action is necessary. https://status.hospitable.com/incident/790394 Thu, 15 May 2025 19:47:20 -0000 https://status.hospitable.com/incident/790394#81578c5015bbff55e4fdad1ec4d1628eaf2bd902fa51655f66853d6225024830 Schlage is experiencing some DNS issues. This was first reported to us at ~10:30 US-PST. If this is not resolved on Schlage's side, you may see increased reports of: ◘Failures in connecting Schlage account ◘Unlock functionality (PIN code and remote unlock) failure ◘Account disconnects due to token refresh failures Schlage team is already working on it. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 19:27:42 -0000 https://status.hospitable.com/incident/790393#4f6093ccab51bfa655bf3d192ce7a95eaa2c38f1f6a3f6d901e6500f4c0dfacd This incident has been resolved. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 19:27:42 -0000 https://status.hospitable.com/incident/790393#4f6093ccab51bfa655bf3d192ce7a95eaa2c38f1f6a3f6d901e6500f4c0dfacd This incident has been resolved. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 19:27:42 -0000 https://status.hospitable.com/incident/790393#4f6093ccab51bfa655bf3d192ce7a95eaa2c38f1f6a3f6d901e6500f4c0dfacd This incident has been resolved. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 19:27:42 -0000 https://status.hospitable.com/incident/790393#4f6093ccab51bfa655bf3d192ce7a95eaa2c38f1f6a3f6d901e6500f4c0dfacd This incident has been resolved. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 19:27:42 -0000 https://status.hospitable.com/incident/790393#4f6093ccab51bfa655bf3d192ce7a95eaa2c38f1f6a3f6d901e6500f4c0dfacd This incident has been resolved. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 18:43:43 -0000 https://status.hospitable.com/incident/790393#d04f821025caa8411ab75e392f0225ded648660d851f6466734eb4c952a23aac Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 18:43:43 -0000 https://status.hospitable.com/incident/790393#d04f821025caa8411ab75e392f0225ded648660d851f6466734eb4c952a23aac Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 18:43:43 -0000 https://status.hospitable.com/incident/790393#d04f821025caa8411ab75e392f0225ded648660d851f6466734eb4c952a23aac Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 18:43:43 -0000 https://status.hospitable.com/incident/790393#d04f821025caa8411ab75e392f0225ded648660d851f6466734eb4c952a23aac Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790393 Mon, 05 May 2025 18:43:43 -0000 https://status.hospitable.com/incident/790393#d04f821025caa8411ab75e392f0225ded648660d851f6466734eb4c952a23aac Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 21:26:16 -0000 https://status.hospitable.com/incident/790392#2e0a951c958beac5fe0b78ef15223c1b5e3b23671a67dc2df1bd906bdb5fd330 This incident has been resolved. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 21:05:37 -0000 https://status.hospitable.com/incident/790392#781a06a715148c8cd52e18ff37670aeb228525205e07628971530e8388ca41c7 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 20:43:41 -0000 https://status.hospitable.com/incident/790392#5b10c3344a60a61da1bd8dfc4f43c6c125609c82beabfb824bc07bfa9ded143f We are currently experiencing reduced performance with our application due to a networking issue. Our engineering team is collaborating with our infrastructure providers to identify and resolve the issue. https://status.hospitable.com/incident/790392 Tue, 29 Apr 2025 20:06:09 -0000 https://status.hospitable.com/incident/790392#1e432cf9a73fa6aab484593e406a3deb0359bf8f21613be35bc5fba24864c8f0 We are currently experiencing reduced performance with our application. Our engineering team is collaborating with our infrastructure providers to identify and resolve the issue. https://status.hospitable.com/incident/790391 Fri, 18 Apr 2025 01:02:25 -0000 https://status.hospitable.com/incident/790391#70d544432078d50d2c44e20c0d81fa4da87700a5cdc1dcd6f96012362d4dd667 We have corrected currencies and synced the calendars for the affected properties. This is now resolved. https://status.hospitable.com/incident/790391 Thu, 17 Apr 2025 21:39:20 -0000 https://status.hospitable.com/incident/790391#37fe76ccc8b1bcbbc78861b4cb58eff6375e49406eb07dcdeeca27b87948bebb Fix is rolling out across impacted properties. Our engineers will monitor the results. https://status.hospitable.com/incident/790391 Thu, 17 Apr 2025 21:06:50 -0000 https://status.hospitable.com/incident/790391#ee4f0ecd811f2f7df50ca55ba7a0b697a57de74204fb09dedd840032a31c1170 We have identified the root cause of the issue and working on a fix. https://status.hospitable.com/incident/790391 Thu, 17 Apr 2025 20:08:32 -0000 https://status.hospitable.com/incident/790391#0f7654929e4352d2b5f13f4eb6e6369f8f1075922daee7ff9879f7596fd3448c Users have reported their currency changing from their existing currency to another without manually changing it themselves. Our engineers are aware of this issue and are currently investigating the bug. https://status.hospitable.com/incident/790390 Thu, 10 Apr 2025 02:45:31 -0000 https://status.hospitable.com/incident/790390#8e113b38953ec027d8be95995f5db82f0cc858631cf6ac418f707e453ea72409 Service has now been restored. Thank you for your patience. https://status.hospitable.com/incident/790390 Thu, 10 Apr 2025 02:33:01 -0000 https://status.hospitable.com/incident/790390#90a4c022562aca40805584d4c79058aec6812a61d31c82ab3142fc0f86c0d30e We are continuing to investigate this issue. https://status.hospitable.com/incident/790389 Mon, 07 Apr 2025 19:42:09 -0000 https://status.hospitable.com/incident/790389#2db21aefd333bce9c87ab57a6992cc3bc54966a30240762a0090bc68ba6735b9 This incident has been resolved. https://status.hospitable.com/incident/790389 Mon, 07 Apr 2025 19:39:02 -0000 https://status.hospitable.com/incident/790389#8032a9c034cc2ae8ce6e302b3bbeaa2964a486e79dea85fe74e022b8ef164018 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790389 Mon, 07 Apr 2025 19:32:50 -0000 https://status.hospitable.com/incident/790389#f109f72aa8cff5044121053615c9fb43b2b13d9dbd82e3a60ad52076d6d2425e The issue has been identified and we're rolling out a fix in a few minutes. Messaging rules, Suggest with AI, and Auto Reply continue to work as normal. Only manually-written messages in the Inbox are affected. https://status.hospitable.com/incident/790388 Sat, 22 Mar 2025 21:37:52 -0000 https://status.hospitable.com/incident/790388#880d5be4ecac7e40ce7043b7925126912425256ad4e0e54595c8c746dca90ff4 Nuki has resolved the incident on their status page: https://status.nuki.io/en/ Hosts using our Nuki locks will need to reconnect their Nuki account under Devices -> Connect Devices https://status.hospitable.com/incident/790388 Sat, 22 Mar 2025 05:46:11 -0000 https://status.hospitable.com/incident/790388#744b45d5b81e6b3a2aae1bf44a7bc5cb4d5692699b3dd68e5196f62996d16e70 We are working together with Seam to find a work around the disconnects with Nuki. Hosts will likely have to reconnect their Nuki devices once the incident is resolved. https://status.hospitable.com/incident/790387 Thu, 13 Mar 2025 08:55:17 -0000 https://status.hospitable.com/incident/790387#5ac41c4f0f294246a972e48c01b94fe51e736cab436f83dd2d00f549c847074b This incident has been resolved. https://status.hospitable.com/incident/790387 Thu, 13 Mar 2025 08:49:31 -0000 https://status.hospitable.com/incident/790387#ec4d1b34d13fe67d3b72f3ea1fdd827f2556155df5588dcffafe9cf633abdaae A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790387 Thu, 13 Mar 2025 08:20:22 -0000 https://status.hospitable.com/incident/790387#8f686cec57fcdd287d4838a78a7c49c96ffab0f42f6e45e7a29aa5fb98877bde The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790386 Tue, 11 Mar 2025 10:47:52 -0000 https://status.hospitable.com/incident/790386#7f59c3aebd991e548278bc468bcfeff5272eaf9804b534cae88e22f9a7cdb6a3 This incident was resolved at 10:35 UTC https://status.hospitable.com/incident/790386 Tue, 11 Mar 2025 10:11:43 -0000 https://status.hospitable.com/incident/790386#fdf1c6045fa13ecc1aacd7b32b6322d6442508cf42564e577c84b3aa6082bf8a Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. This particular incident started at 9:58 UTC https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790382 Fri, 07 Mar 2025 22:52:20 -0000 https://status.hospitable.com/incident/790382#21ec9e58819da35bbf4ab74b46b760c15ecb95c8eea4818cf9ef6183e36f1246 Maintenance completed https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 14:18:03 -0000 https://status.hospitable.com/incident/790385#2c2e70979f37fc9ec19d2cd7e7a5197b6d28887d8b634fe093e4604a5c27e91e This incident has been resolved. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 14:18:03 -0000 https://status.hospitable.com/incident/790385#2c2e70979f37fc9ec19d2cd7e7a5197b6d28887d8b634fe093e4604a5c27e91e This incident has been resolved. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 14:18:03 -0000 https://status.hospitable.com/incident/790385#2c2e70979f37fc9ec19d2cd7e7a5197b6d28887d8b634fe093e4604a5c27e91e This incident has been resolved. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:56:57 -0000 https://status.hospitable.com/incident/790385#45849e657b6fd0ccad84511734a542f2c1ea76eddbedd07aca9aa44d6105f1e7 We've deployed a fix for the database and all background tasks are scaling up again. We're monitoring the coming hour. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:56:57 -0000 https://status.hospitable.com/incident/790385#45849e657b6fd0ccad84511734a542f2c1ea76eddbedd07aca9aa44d6105f1e7 We've deployed a fix for the database and all background tasks are scaling up again. We're monitoring the coming hour. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:56:57 -0000 https://status.hospitable.com/incident/790385#45849e657b6fd0ccad84511734a542f2c1ea76eddbedd07aca9aa44d6105f1e7 We've deployed a fix for the database and all background tasks are scaling up again. We're monitoring the coming hour. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:41:34 -0000 https://status.hospitable.com/incident/790385#fcb7370d034e75928828dde5326379f1a730a376a192f769565e01491005ab78 Background tasks have been halted as we're experiencing issues with connecting to the database. The application itself is not impacted, background tasks like syncing calendar, prices have degraded performance. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:41:34 -0000 https://status.hospitable.com/incident/790385#fcb7370d034e75928828dde5326379f1a730a376a192f769565e01491005ab78 Background tasks have been halted as we're experiencing issues with connecting to the database. The application itself is not impacted, background tasks like syncing calendar, prices have degraded performance. https://status.hospitable.com/incident/790385 Fri, 07 Mar 2025 13:41:34 -0000 https://status.hospitable.com/incident/790385#fcb7370d034e75928828dde5326379f1a730a376a192f769565e01491005ab78 Background tasks have been halted as we're experiencing issues with connecting to the database. The application itself is not impacted, background tasks like syncing calendar, prices have degraded performance. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 14:17:36 -0000 https://status.hospitable.com/incident/790384#2dd1b0da1f8056757f8754c10c6e8f76eaadd54f0b443144e2798047a90c521b This incident has been resolved. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 14:17:36 -0000 https://status.hospitable.com/incident/790384#2dd1b0da1f8056757f8754c10c6e8f76eaadd54f0b443144e2798047a90c521b This incident has been resolved. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 14:02:42 -0000 https://status.hospitable.com/incident/790384#72e5465635d1897deaef77e61f064aefdb62d4e3ccd55712132d24221c184081 The fix has rolled out, we are seeing immediate recovery. Monitoring for another 15 minutes to be sure. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 14:02:42 -0000 https://status.hospitable.com/incident/790384#72e5465635d1897deaef77e61f064aefdb62d4e3ccd55712132d24221c184081 The fix has rolled out, we are seeing immediate recovery. Monitoring for another 15 minutes to be sure. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 13:53:23 -0000 https://status.hospitable.com/incident/790384#d4a151b67bb09d30b00343d85396b39a79d3ee00c79c5fa66d2d97d6f4c98777 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 13:53:23 -0000 https://status.hospitable.com/incident/790384#d4a151b67bb09d30b00343d85396b39a79d3ee00c79c5fa66d2d97d6f4c98777 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 13:42:24 -0000 https://status.hospitable.com/incident/790384#3d31183a8e8635aab0f8803611034cb1c750382d27d4d33dee0b80e983d82c7d The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790384 Thu, 06 Mar 2025 13:42:24 -0000 https://status.hospitable.com/incident/790384#3d31183a8e8635aab0f8803611034cb1c750382d27d4d33dee0b80e983d82c7d The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790383 Wed, 19 Feb 2025 01:35:26 -0000 https://status.hospitable.com/incident/790383#baa7c599ba873feb9a27601fba1248f7ff03c6489265f68687dd06da8dae61ee We have identified the root cause of the performance issues and have deployed a few improvements. Application load times is back to normal. https://status.hospitable.com/incident/790383 Tue, 18 Feb 2025 22:16:51 -0000 https://status.hospitable.com/incident/790383#064cb4375421d0f02fa0d2e3c5ef39536057d6b2f22f7580c04476c463c35425 We're currently experiencing slow loading times on the Hospitable web app. Our engineers are aware of this and are investigating the performance issues. We'll update this status page as soon as we have identified the root cause and deployed a fix. https://status.hospitable.com/incident/790381 Sat, 15 Feb 2025 11:58:10 -0000 https://status.hospitable.com/incident/790381#c64544717676fa3fd50eb7283b9d5c186e4faa54afb49420d8d3a7cad32e3ecb No issues have been observed for a few hours. Seems that Booking.com APIs have recovered. https://status.hospitable.com/incident/790381 Sat, 15 Feb 2025 11:58:10 -0000 https://status.hospitable.com/incident/790381#c64544717676fa3fd50eb7283b9d5c186e4faa54afb49420d8d3a7cad32e3ecb No issues have been observed for a few hours. Seems that Booking.com APIs have recovered. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790382 Fri, 14 Feb 2025 16:40:46 -0000 https://status.hospitable.com/incident/790382#acf94c8fd7e5d73dd4c6fcc5c39fe07e60fea4e0f45861c19cc9542ff39a7776 ⚠️ Impact: Our application (my.hospitable.com) will be temporarily unavailable. We recognize the importance of uninterrupted service and have carefully selected the quietest period to minimize disruption to both our customers and their guests. Our team will be actively monitoring the process and will restore full functionality as quickly as possible. Booking Availability During Maintenance: - Direct: No new bookings will be accepted, but websites will remain live. - Airbnb (PMS): Listings will be temporarily unavailable during the maintenance window. - Airbnb (Ops scope) & Vrbo: Bookings made during the maintenance period will be processed after the maintenance window. Thank you for your patience and understanding as we work to ensure a more scalable and reliable platform for the future. https://status.hospitable.com/incident/790381 Fri, 14 Feb 2025 11:59:33 -0000 https://status.hospitable.com/incident/790381#cb5be2332051816100270020953d8dd968e4ce0c09f0fadc479128301d0eed6f We are observing failures in Booking.com API communications. Booking.com's API status page suggests partial outage for reservation related parts, and our systems confirm this. There are rare occasional messaging failures, too. Our systems automatically retry failures, so the real effect to Hospitable users is slower synchronization rather than complete outage. https://status.hospitable.com/incident/790381 Fri, 14 Feb 2025 11:59:33 -0000 https://status.hospitable.com/incident/790381#cb5be2332051816100270020953d8dd968e4ce0c09f0fadc479128301d0eed6f We are observing failures in Booking.com API communications. Booking.com's API status page suggests partial outage for reservation related parts, and our systems confirm this. There are rare occasional messaging failures, too. Our systems automatically retry failures, so the real effect to Hospitable users is slower synchronization rather than complete outage. https://status.hospitable.com/incident/790380 Thu, 06 Feb 2025 14:27:22 -0000 https://status.hospitable.com/incident/790380#d4b43272f4eb052717c318b0aed5556e10a08e382174fe6a8cdbedbe26206a09 The incident has been resolved. All affected reservations during the window have had their codes provisioned. https://status.hospitable.com/incident/790380 Thu, 06 Feb 2025 13:59:43 -0000 https://status.hospitable.com/incident/790380#dd8cfccbca180e2f93c997142aca449fcf1d575bba5c3b54cdda5deade7e2887 A fix has been deployed by Seam, we are continuing to monitor the service. https://status.hospitable.com/incident/790380 Thu, 06 Feb 2025 12:46:14 -0000 https://status.hospitable.com/incident/790380#dbb1e6a7b1c3e1e7d027f958cc1e1b388dee67b0299e9b393184b5d5a56b449b We are currently seeing an incident with Seam that is handing our smartlock and thermostat integrations. At this point in time we cannot communicate with the Seam API. We are in direct communication with the Seam team to get it resolved. All new reservations and updates on reservations are impacted. Existing reservations will have the smartlock codes and thermostat configuration configured as expected. https://status.hospitable.com/incident/790378 Tue, 28 Jan 2025 18:58:40 -0000 https://status.hospitable.com/incident/790378#5dd31d4ea3b6568ebd698aea7f26c5f6f0fbf1cadb994a5e953775eb8d384f0d This incident has been resolved. https://status.hospitable.com/incident/790379 Tue, 28 Jan 2025 13:50:05 -0000 https://status.hospitable.com/incident/790379#40253e62e6bff2a9232d7e3435015e77f8cd021472c598b4ae95fd89092ff1f1 This incident has been resolved. https://status.hospitable.com/incident/790379 Tue, 28 Jan 2025 08:25:48 -0000 https://status.hospitable.com/incident/790379#d516e298f44114707d5f62208fcb6982aa8bebe1a8ab53a35568501e597e0e7f We are no longer seeing an increase in channel disconnects, and 2FA requests coming from VRBO. We are monitoring this the next few hours. https://status.hospitable.com/incident/790379 Mon, 27 Jan 2025 23:33:30 -0000 https://status.hospitable.com/incident/790379#8cd1b7fc698ddd5a070256de651db0083c1606b65d099669a27bf431935aa391 We're currently experiencing an increased volume of channel disconnections, and 2FA requests, coming from Vrbo. Our engineering team are aware and are monitoring the issue. The majority of customers no longer have issues after reconnecting the impacted account. https://status.hospitable.com/incident/790378 Mon, 27 Jan 2025 18:49:51 -0000 https://status.hospitable.com/incident/790378#0bb0da859034b1752134551e345e8eae5b9cb9cbc4ea185127bb44a2961ce29f Airbnb is currently facing an issue that is impacting authentication, which may affect your ability to connect to Airbnb accounts. https://status.hospitable.com/incident/790377 Sat, 14 Dec 2024 04:12:49 -0000 https://status.hospitable.com/incident/790377#5adbc6b6485020aaf6d097d293977b2350abda98e94867e9cde3d481c9978a10 This incident has been resolved. https://status.hospitable.com/incident/790377 Sat, 14 Dec 2024 04:12:49 -0000 https://status.hospitable.com/incident/790377#5adbc6b6485020aaf6d097d293977b2350abda98e94867e9cde3d481c9978a10 This incident has been resolved. https://status.hospitable.com/incident/790377 Sat, 14 Dec 2024 04:01:20 -0000 https://status.hospitable.com/incident/790377#3e08b49514aaa16696c9eb123c1b21a00e9b326dddc7a51a3f010531c244e9a7 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790377 Sat, 14 Dec 2024 04:01:20 -0000 https://status.hospitable.com/incident/790377#3e08b49514aaa16696c9eb123c1b21a00e9b326dddc7a51a3f010531c244e9a7 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 03:57:50 -0000 https://status.hospitable.com/incident/790376#b84db29c6313d96b1ceb80e0711c1a396bca9c8e142192c18752d26f2d38d8b0 This incident has been resolved. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 03:57:50 -0000 https://status.hospitable.com/incident/790376#b84db29c6313d96b1ceb80e0711c1a396bca9c8e142192c18752d26f2d38d8b0 This incident has been resolved. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 03:18:48 -0000 https://status.hospitable.com/incident/790376#2dd7ced278e94ee7ae102ece658d84cd35472f83f24e9606ab2935af7556d01e AI is recovering after an issue with OpenAI's API, our systems are catching up again and we are seeing new messages being detected and processed. We will continue to monitor. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 03:18:48 -0000 https://status.hospitable.com/incident/790376#2dd7ced278e94ee7ae102ece658d84cd35472f83f24e9606ab2935af7556d01e AI is recovering after an issue with OpenAI's API, our systems are catching up again and we are seeing new messages being detected and processed. We will continue to monitor. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 02:25:24 -0000 https://status.hospitable.com/incident/790376#838cc9fb83d62879e29b6a15064d1468c0e0468563ccf1b31a58fed76f54ea86 We are continuing to investigate this issue. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 02:25:24 -0000 https://status.hospitable.com/incident/790376#838cc9fb83d62879e29b6a15064d1468c0e0468563ccf1b31a58fed76f54ea86 We are continuing to investigate this issue. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 02:18:12 -0000 https://status.hospitable.com/incident/790376#a6cf3cba214b3b343b996ef0fc786303d0fa6067deaa4841356e2b88c26dad10 We are currently investigating an incident affecting AI & Airbnb messages / reservation. https://status.hospitable.com/incident/790376 Thu, 12 Dec 2024 02:18:12 -0000 https://status.hospitable.com/incident/790376#a6cf3cba214b3b343b996ef0fc786303d0fa6067deaa4841356e2b88c26dad10 We are currently investigating an incident affecting AI & Airbnb messages / reservation. https://status.hospitable.com/incident/790375 Sun, 01 Dec 2024 06:48:15 -0000 https://status.hospitable.com/incident/790375#4b1f1ecbdc2bf4c4324c4df86d9b949fbe585f252a09860ce360886cb6123457 This incident has been resolved. Schlage had a global outage during this time, all impacted locks and accounts have been reconnected. https://status.hospitable.com/incident/790375 Sat, 30 Nov 2024 23:04:11 -0000 https://status.hospitable.com/incident/790375#21b5512da9d2a2e80a28c1b4802aee39af27c098905578ea01f4349b813e0ef8 We are currently investigating an incident that has caused some Schlage locks to be disconnected and unable to be reconnected at the moment. We believe this is an issue either with Schlage or Seam. https://status.hospitable.com/incident/790374 Thu, 28 Nov 2024 21:01:05 -0000 https://status.hospitable.com/incident/790374#cb3057c94ad87d92bbd23c4d2e70762a367ee5ee109d5cf94a6df900f12b8434 This incident has been resolved. https://status.hospitable.com/incident/790374 Thu, 28 Nov 2024 21:01:05 -0000 https://status.hospitable.com/incident/790374#cb3057c94ad87d92bbd23c4d2e70762a367ee5ee109d5cf94a6df900f12b8434 This incident has been resolved. https://status.hospitable.com/incident/790374 Thu, 28 Nov 2024 20:42:53 -0000 https://status.hospitable.com/incident/790374#9e44711021d72bc7a4d7e3ce1aa817d3c226e97c2a75d8d29f42cd1419a9a68c We have identified the issue preventing hosts from connecting their VRBO accounts and are working on a fix. https://status.hospitable.com/incident/790374 Thu, 28 Nov 2024 20:42:53 -0000 https://status.hospitable.com/incident/790374#9e44711021d72bc7a4d7e3ce1aa817d3c226e97c2a75d8d29f42cd1419a9a68c We have identified the issue preventing hosts from connecting their VRBO accounts and are working on a fix. https://status.hospitable.com/incident/790374 Thu, 28 Nov 2024 20:38:52 -0000 https://status.hospitable.com/incident/790374#d741abe4eaf73b50d774ef83d0e05b1b4995ac3ea85f2308b2b23fd54b7e4abb We are investigating an issue where hosts cannot connect their VRBO accounts. Although the connection was successful after going through the connection flow, the VRBO account does not appear connected in Connected Accounts, and the listings on the VRBO account are not imported. Our team is actively working on this issue now. https://status.hospitable.com/incident/790374 Thu, 28 Nov 2024 20:38:52 -0000 https://status.hospitable.com/incident/790374#d741abe4eaf73b50d774ef83d0e05b1b4995ac3ea85f2308b2b23fd54b7e4abb We are investigating an issue where hosts cannot connect their VRBO accounts. Although the connection was successful after going through the connection flow, the VRBO account does not appear connected in Connected Accounts, and the listings on the VRBO account are not imported. Our team is actively working on this issue now. https://status.hospitable.com/incident/790373 Thu, 28 Nov 2024 16:35:21 -0000 https://status.hospitable.com/incident/790373#d0503ebcc0f40ba79d0cf6b6dbe13ba17fb5ddc2047ab1ffcd70aa3b4104af05 This incident has been resolved. https://status.hospitable.com/incident/790373 Thu, 28 Nov 2024 09:22:58 -0000 https://status.hospitable.com/incident/790373#1a5cb54d09c307ecde8676e60e3a20a1b77e2ea7a6cb5af6c202228bd3645ed7 We are currently experiencing delays in syncing calendar information to OTAs. Our team has identified the issue and it working on resolving it. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 14:29:57 -0000 https://status.hospitable.com/incident/790372#ec84075ecfb469a17866345a686f57e2c2b6714e9e23858d3c3459eb2dc9ac99 This incident has been resolved. We had delayed some webhooks and syncs between ~13:05 CET and ~14:15 CET. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 14:29:57 -0000 https://status.hospitable.com/incident/790372#ec84075ecfb469a17866345a686f57e2c2b6714e9e23858d3c3459eb2dc9ac99 This incident has been resolved. We had delayed some webhooks and syncs between ~13:05 CET and ~14:15 CET. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 14:29:57 -0000 https://status.hospitable.com/incident/790372#ec84075ecfb469a17866345a686f57e2c2b6714e9e23858d3c3459eb2dc9ac99 This incident has been resolved. We had delayed some webhooks and syncs between ~13:05 CET and ~14:15 CET. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 14:29:57 -0000 https://status.hospitable.com/incident/790372#ec84075ecfb469a17866345a686f57e2c2b6714e9e23858d3c3459eb2dc9ac99 This incident has been resolved. We had delayed some webhooks and syncs between ~13:05 CET and ~14:15 CET. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 14:29:57 -0000 https://status.hospitable.com/incident/790372#ec84075ecfb469a17866345a686f57e2c2b6714e9e23858d3c3459eb2dc9ac99 This incident has been resolved. We had delayed some webhooks and syncs between ~13:05 CET and ~14:15 CET. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 14:29:57 -0000 https://status.hospitable.com/incident/790372#ec84075ecfb469a17866345a686f57e2c2b6714e9e23858d3c3459eb2dc9ac99 This incident has been resolved. We had delayed some webhooks and syncs between ~13:05 CET and ~14:15 CET. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 13:23:21 -0000 https://status.hospitable.com/incident/790372#86b027d5849ca4769a89b9f9b9572d684a1ea6e858eb8fec12989abe0b933287 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 13:23:21 -0000 https://status.hospitable.com/incident/790372#86b027d5849ca4769a89b9f9b9572d684a1ea6e858eb8fec12989abe0b933287 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 13:23:21 -0000 https://status.hospitable.com/incident/790372#86b027d5849ca4769a89b9f9b9572d684a1ea6e858eb8fec12989abe0b933287 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 13:23:21 -0000 https://status.hospitable.com/incident/790372#86b027d5849ca4769a89b9f9b9572d684a1ea6e858eb8fec12989abe0b933287 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 13:23:21 -0000 https://status.hospitable.com/incident/790372#86b027d5849ca4769a89b9f9b9572d684a1ea6e858eb8fec12989abe0b933287 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 13:23:21 -0000 https://status.hospitable.com/incident/790372#86b027d5849ca4769a89b9f9b9572d684a1ea6e858eb8fec12989abe0b933287 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:24:47 -0000 https://status.hospitable.com/incident/790372#fe6b0055240b4b089903d8dc6f6b898a295922d0c5c987be57f647a0f46a3abf The issue has been identified, and our engineers are working on fixing it. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:24:47 -0000 https://status.hospitable.com/incident/790372#fe6b0055240b4b089903d8dc6f6b898a295922d0c5c987be57f647a0f46a3abf The issue has been identified, and our engineers are working on fixing it. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:24:47 -0000 https://status.hospitable.com/incident/790372#fe6b0055240b4b089903d8dc6f6b898a295922d0c5c987be57f647a0f46a3abf The issue has been identified, and our engineers are working on fixing it. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:24:47 -0000 https://status.hospitable.com/incident/790372#fe6b0055240b4b089903d8dc6f6b898a295922d0c5c987be57f647a0f46a3abf The issue has been identified, and our engineers are working on fixing it. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:24:47 -0000 https://status.hospitable.com/incident/790372#fe6b0055240b4b089903d8dc6f6b898a295922d0c5c987be57f647a0f46a3abf The issue has been identified, and our engineers are working on fixing it. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:24:47 -0000 https://status.hospitable.com/incident/790372#fe6b0055240b4b089903d8dc6f6b898a295922d0c5c987be57f647a0f46a3abf The issue has been identified, and our engineers are working on fixing it. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:22:45 -0000 https://status.hospitable.com/incident/790372#ffef5d303c35760e210c77385845c1d9478e2dc3bde61833e0ade8ae666ecc5d We are currently looking into a technical issue that is causing our application to respond slowly. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:22:45 -0000 https://status.hospitable.com/incident/790372#ffef5d303c35760e210c77385845c1d9478e2dc3bde61833e0ade8ae666ecc5d We are currently looking into a technical issue that is causing our application to respond slowly. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:22:45 -0000 https://status.hospitable.com/incident/790372#ffef5d303c35760e210c77385845c1d9478e2dc3bde61833e0ade8ae666ecc5d We are currently looking into a technical issue that is causing our application to respond slowly. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:22:45 -0000 https://status.hospitable.com/incident/790372#ffef5d303c35760e210c77385845c1d9478e2dc3bde61833e0ade8ae666ecc5d We are currently looking into a technical issue that is causing our application to respond slowly. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:22:45 -0000 https://status.hospitable.com/incident/790372#ffef5d303c35760e210c77385845c1d9478e2dc3bde61833e0ade8ae666ecc5d We are currently looking into a technical issue that is causing our application to respond slowly. https://status.hospitable.com/incident/790372 Tue, 26 Nov 2024 12:22:45 -0000 https://status.hospitable.com/incident/790372#ffef5d303c35760e210c77385845c1d9478e2dc3bde61833e0ade8ae666ecc5d We are currently looking into a technical issue that is causing our application to respond slowly. https://status.hospitable.com/incident/790371 Tue, 19 Nov 2024 13:40:35 -0000 https://status.hospitable.com/incident/790371#62bd97efe2d84ad5ec73bd127bba837b032e76328d15efbd8d89e3b06077a8b9 This incident has been resolved. https://status.hospitable.com/incident/790371 Tue, 19 Nov 2024 13:02:58 -0000 https://status.hospitable.com/incident/790371#54d9ad377816414f78fa6a2019eaf6cb0b7b6f09088c0ecac0bd7a49044ea11a Our engineers have identified the issue and fixed it. Our services are now recovering as expected. https://status.hospitable.com/incident/790371 Tue, 19 Nov 2024 07:56:44 -0000 https://status.hospitable.com/incident/790371#f2198f80f740e0730c936a2342782430db30ca68bb7c6b88377180238a636c5c We are working with our partners to remedy the network issues. We're continuing to monitor delays and errors. https://status.hospitable.com/incident/790371 Mon, 18 Nov 2024 15:04:44 -0000 https://status.hospitable.com/incident/790371#78288709bcbc1312b4f1be0c72bb46471e6d5e011c7e893bee208a740697d96a We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790371 Mon, 18 Nov 2024 09:18:34 -0000 https://status.hospitable.com/incident/790371#f443e05b65399b8d8a4ed048c8bb0281b4e06da3904aac0205d7c1a874d05f9d We have identified the issues showing an increase in delays and errors with VRBO, including messaging, reservations, and calendar. We are working on getting the network issues resolved. https://status.hospitable.com/incident/790370 Thu, 24 Oct 2024 22:07:09 -0000 https://status.hospitable.com/incident/790370#8aa96320ab7f1396fbe907fc131eade3e21610ff9dcd29e8769c3566cf7958f5 Booking.com has resolved their outage. The outage started at 2024-10-24, 07:59:06 PM UTC and was resolved at 2024-10-24, 09:19:12 PM UTC. https://status.hospitable.com/incident/790370 Thu, 24 Oct 2024 20:45:07 -0000 https://status.hospitable.com/incident/790370#6d1283b369478dccccf9de28733879b6ea10dbc3519c12b8367ec843686c327d Booking.com is currently experiencing an outage which affects their Reservations API service. This may result in a delay in reservations being seen in Hospitable. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:29:04 -0000 https://status.hospitable.com/incident/790369#fd4f2e43ee0ed9cbcfebb22f24ff18e08e429569dccaf566bb1c7b5436c532a6 This incident has been resolved. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:29:04 -0000 https://status.hospitable.com/incident/790369#fd4f2e43ee0ed9cbcfebb22f24ff18e08e429569dccaf566bb1c7b5436c532a6 This incident has been resolved. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:29:04 -0000 https://status.hospitable.com/incident/790369#fd4f2e43ee0ed9cbcfebb22f24ff18e08e429569dccaf566bb1c7b5436c532a6 This incident has been resolved. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:13:53 -0000 https://status.hospitable.com/incident/790369#aba41849943c60498aaffd1eb39bfca36d47e5b8dea8b9b0243fc46a44380b4d A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:13:53 -0000 https://status.hospitable.com/incident/790369#aba41849943c60498aaffd1eb39bfca36d47e5b8dea8b9b0243fc46a44380b4d A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:13:53 -0000 https://status.hospitable.com/incident/790369#aba41849943c60498aaffd1eb39bfca36d47e5b8dea8b9b0243fc46a44380b4d A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:05:37 -0000 https://status.hospitable.com/incident/790369#c692d12f8a97937760f18e2a2fb881c33f1577d773a273078eb05acee32382bd A recent code deployment didn't fully succeed and is causing errors in several parts of the application. The issue has already been identified and we are rolling out a fix within the next few minutes. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:05:37 -0000 https://status.hospitable.com/incident/790369#c692d12f8a97937760f18e2a2fb881c33f1577d773a273078eb05acee32382bd A recent code deployment didn't fully succeed and is causing errors in several parts of the application. The issue has already been identified and we are rolling out a fix within the next few minutes. https://status.hospitable.com/incident/790369 Tue, 15 Oct 2024 09:05:37 -0000 https://status.hospitable.com/incident/790369#c692d12f8a97937760f18e2a2fb881c33f1577d773a273078eb05acee32382bd A recent code deployment didn't fully succeed and is causing errors in several parts of the application. The issue has already been identified and we are rolling out a fix within the next few minutes. https://status.hospitable.com/incident/790368 Sun, 13 Oct 2024 07:48:59 -0000 https://status.hospitable.com/incident/790368#1653d3392826b4c68a6dc16447792f9969eed5828a0407ec72ae1e42e12de9e9 This incident has been resolved. https://status.hospitable.com/incident/790368 Sun, 13 Oct 2024 07:48:59 -0000 https://status.hospitable.com/incident/790368#1653d3392826b4c68a6dc16447792f9969eed5828a0407ec72ae1e42e12de9e9 This incident has been resolved. https://status.hospitable.com/incident/790368 Sat, 12 Oct 2024 21:14:30 -0000 https://status.hospitable.com/incident/790368#2b07032ebb113065ea5bedae9adb7fd949d9cd0083324bc0338144b40e21740c Airbnb has acknowledged the incident and is now resending all webhooks. As we receive these webhooks from Airbnb, the missing messages from Airbnb guests will begin to appear in the guest's conversation in the Hospitable Inbox. https://status.hospitable.com/incident/790368 Sat, 12 Oct 2024 21:14:30 -0000 https://status.hospitable.com/incident/790368#2b07032ebb113065ea5bedae9adb7fd949d9cd0083324bc0338144b40e21740c Airbnb has acknowledged the incident and is now resending all webhooks. As we receive these webhooks from Airbnb, the missing messages from Airbnb guests will begin to appear in the guest's conversation in the Hospitable Inbox. https://status.hospitable.com/incident/790368 Sat, 12 Oct 2024 14:47:41 -0000 https://status.hospitable.com/incident/790368#c4379d3d2e0f87948ba7f8ee65f4b202df44b630354c57533671d1ac707f1944 We have identified the issue. In some cases, we are not getting webhooks from Airbnb to notify us of a message that is sent on Airbnb. We are working with the Airbnb technical team to discover why those webhooks are not being delivered as expected to Hospitable. https://status.hospitable.com/incident/790368 Sat, 12 Oct 2024 14:47:41 -0000 https://status.hospitable.com/incident/790368#c4379d3d2e0f87948ba7f8ee65f4b202df44b630354c57533671d1ac707f1944 We have identified the issue. In some cases, we are not getting webhooks from Airbnb to notify us of a message that is sent on Airbnb. We are working with the Airbnb technical team to discover why those webhooks are not being delivered as expected to Hospitable. https://status.hospitable.com/incident/790368 Sat, 12 Oct 2024 13:47:29 -0000 https://status.hospitable.com/incident/790368#0b03898761ffe8e7b8a39fc3e39edaa393e83a77eb5707c0ff53164525ab2a7e We are currently investigating an incident where some Airbnb messages do not to appear in the Hospitable inbox. https://status.hospitable.com/incident/790368 Sat, 12 Oct 2024 13:47:29 -0000 https://status.hospitable.com/incident/790368#0b03898761ffe8e7b8a39fc3e39edaa393e83a77eb5707c0ff53164525ab2a7e We are currently investigating an incident where some Airbnb messages do not to appear in the Hospitable inbox. https://status.hospitable.com/incident/790367 Thu, 03 Oct 2024 14:44:46 -0000 https://status.hospitable.com/incident/790367#b753f1876ac92c40d78a7fbb9eb50212e0d44cb25edeb43e76fcd93ef33ecfc8 This incident has been resolved. Hosts should be able to authenticate with VRBO as usual. The incident started on the 2nd of Oct at 22:20 UTC and was resolved on the 3rd of Oct at 13:50 UTC. https://status.hospitable.com/incident/790367 Thu, 03 Oct 2024 14:01:58 -0000 https://status.hospitable.com/incident/790367#a41642e1814219033a652af3b413bdc4ddcaacc9c444976610b60c9f24333427 We are currently investigating an issue with reconnecting VRBO channels, which have become disconnected. Hosts may not be able to reconnect their VRBO channels for the time being. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 14:50:54 -0000 https://status.hospitable.com/incident/790366#e44f0996bdc3f96250fa099f03d39d10ed3dd395ddf4389a4d3285b68ee5d032 This incident has been resolved. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 14:50:54 -0000 https://status.hospitable.com/incident/790366#e44f0996bdc3f96250fa099f03d39d10ed3dd395ddf4389a4d3285b68ee5d032 This incident has been resolved. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 14:50:54 -0000 https://status.hospitable.com/incident/790366#e44f0996bdc3f96250fa099f03d39d10ed3dd395ddf4389a4d3285b68ee5d032 This incident has been resolved. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 14:50:54 -0000 https://status.hospitable.com/incident/790366#e44f0996bdc3f96250fa099f03d39d10ed3dd395ddf4389a4d3285b68ee5d032 This incident has been resolved. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 13:09:38 -0000 https://status.hospitable.com/incident/790366#7ab21e7d5cf57d5e7a2d2369775586e08487a9da7c750b480999dddd847ef388 Booking.com notified us they are currently experiencing an outage on their API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 13:09:38 -0000 https://status.hospitable.com/incident/790366#7ab21e7d5cf57d5e7a2d2369775586e08487a9da7c750b480999dddd847ef388 Booking.com notified us they are currently experiencing an outage on their API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 13:09:38 -0000 https://status.hospitable.com/incident/790366#7ab21e7d5cf57d5e7a2d2369775586e08487a9da7c750b480999dddd847ef388 Booking.com notified us they are currently experiencing an outage on their API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790366 Fri, 16 Aug 2024 13:09:38 -0000 https://status.hospitable.com/incident/790366#7ab21e7d5cf57d5e7a2d2369775586e08487a9da7c750b480999dddd847ef388 Booking.com notified us they are currently experiencing an outage on their API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 10:27:29 -0000 https://status.hospitable.com/incident/790365#6ebdd9011cbc943c6e260c60c7e84f246eab8649f23420c234e212efaccb2735 The issue has been resolved and affected reservations have been fixed. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 10:27:29 -0000 https://status.hospitable.com/incident/790365#6ebdd9011cbc943c6e260c60c7e84f246eab8649f23420c234e212efaccb2735 The issue has been resolved and affected reservations have been fixed. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 10:27:29 -0000 https://status.hospitable.com/incident/790365#6ebdd9011cbc943c6e260c60c7e84f246eab8649f23420c234e212efaccb2735 The issue has been resolved and affected reservations have been fixed. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 09:54:26 -0000 https://status.hospitable.com/incident/790365#72d66a4b11fbd087d729d2d021367be9a83b32642c84b885155db9a9d08b6f54 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 09:54:26 -0000 https://status.hospitable.com/incident/790365#72d66a4b11fbd087d729d2d021367be9a83b32642c84b885155db9a9d08b6f54 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 09:54:26 -0000 https://status.hospitable.com/incident/790365#72d66a4b11fbd087d729d2d021367be9a83b32642c84b885155db9a9d08b6f54 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 08:28:34 -0000 https://status.hospitable.com/incident/790365#b1b34c1459e4814a87cf9ffbfae26f56364638f5be42bacb415d6a3fe4a03e47 We have confirmed that the issue is caused by a third-party provider's API downtime. We have notified the provider and are working with them to resolve the issue. Some direct premium reservations can not be accepted till the issue is resolved. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 08:28:34 -0000 https://status.hospitable.com/incident/790365#b1b34c1459e4814a87cf9ffbfae26f56364638f5be42bacb415d6a3fe4a03e47 We have confirmed that the issue is caused by a third-party provider's API downtime. We have notified the provider and are working with them to resolve the issue. Some direct premium reservations can not be accepted till the issue is resolved. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 08:28:34 -0000 https://status.hospitable.com/incident/790365#b1b34c1459e4814a87cf9ffbfae26f56364638f5be42bacb415d6a3fe4a03e47 We have confirmed that the issue is caused by a third-party provider's API downtime. We have notified the provider and are working with them to resolve the issue. Some direct premium reservations can not be accepted till the issue is resolved. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 08:01:11 -0000 https://status.hospitable.com/incident/790365#91a1ee1cf22b0b632efac21cd84e231f6504a80a39a27f63b00fab13fdc250c4 We are seeing elevated error rates in our Guest Vetting Service. Initial investigation seems to indicate this is due to a third party error. As a result, some Direct Premium reservations are unable to be accepted. We are investigating this issue and will keep you informed on the progress. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 08:01:11 -0000 https://status.hospitable.com/incident/790365#91a1ee1cf22b0b632efac21cd84e231f6504a80a39a27f63b00fab13fdc250c4 We are seeing elevated error rates in our Guest Vetting Service. Initial investigation seems to indicate this is due to a third party error. As a result, some Direct Premium reservations are unable to be accepted. We are investigating this issue and will keep you informed on the progress. https://status.hospitable.com/incident/790365 Tue, 13 Aug 2024 08:01:11 -0000 https://status.hospitable.com/incident/790365#91a1ee1cf22b0b632efac21cd84e231f6504a80a39a27f63b00fab13fdc250c4 We are seeing elevated error rates in our Guest Vetting Service. Initial investigation seems to indicate this is due to a third party error. As a result, some Direct Premium reservations are unable to be accepted. We are investigating this issue and will keep you informed on the progress. https://status.hospitable.com/incident/790364 Tue, 30 Jul 2024 12:01:25 -0000 https://status.hospitable.com/incident/790364#f455f5583770290092352495e881b67bc3f5043af5aa4960e85c41ed1ebcba63 This incident has been resolved. https://status.hospitable.com/incident/790364 Tue, 30 Jul 2024 10:42:40 -0000 https://status.hospitable.com/incident/790364#cba4cd0581acd379cb7b1310e54c59e62cec6492c2a455f3e104ad74b843b2b3 We've deployed a fix and all AI features have been restored. We're monitoring the system for any further issues. https://status.hospitable.com/incident/790364 Mon, 29 Jul 2024 20:00:33 -0000 https://status.hospitable.com/incident/790364#5edadb8bacdb5d7a80c1a0f69235350f16b13e72b8218f85879d581ce91f7857 "Suggest with AI" functionality in the Inbox has been restored. AI Reviews and Improve with AI are temporarily disabled while we continue to work on a solution. https://status.hospitable.com/incident/790364 Mon, 29 Jul 2024 16:23:49 -0000 https://status.hospitable.com/incident/790364#c4710099c07dfc8f5ff5f6614638e6d968ef50317f645bb7014c694d577424de We are seeing an increase in errors from our AI provider. The engineering team is aware, and working to resolve the issues we are facing. https://status.hospitable.com/incident/790363 Thu, 11 Jul 2024 02:03:55 -0000 https://status.hospitable.com/incident/790363#74a22f796bf68e647d16066ef0ea81f3905136c2c2cc96ce98cf2168436b5c7b This incident has been resolved. https://status.hospitable.com/incident/790363 Wed, 10 Jul 2024 23:23:20 -0000 https://status.hospitable.com/incident/790363#04095b9fceb77778cc300df7ea5dabe7f12de066d1e2a130b204c0fbe7ab5dee A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790363 Wed, 10 Jul 2024 22:42:33 -0000 https://status.hospitable.com/incident/790363#0feb8055ba0aa26530efb066ac7cd155b7af551494f53ebdae215080a9b323f2 The engineering team are looking into degraded application performance. https://status.hospitable.com/incident/790362 Sat, 06 Jul 2024 07:25:59 -0000 https://status.hospitable.com/incident/790362#8ffd8d3e60c4e1ca8fe74a272c1f115dfd5b6654504c0f18dea3cb8b38a79606 This incident has been resolved. https://status.hospitable.com/incident/790362 Sat, 06 Jul 2024 07:25:59 -0000 https://status.hospitable.com/incident/790362#8ffd8d3e60c4e1ca8fe74a272c1f115dfd5b6654504c0f18dea3cb8b38a79606 This incident has been resolved. https://status.hospitable.com/incident/790362 Sat, 06 Jul 2024 04:51:49 -0000 https://status.hospitable.com/incident/790362#95725ee40a1948c1628c5d6ff96e39958b67d51bbb4fc6f741d59c68273a347f Airbnb official events are currently back up. This could result in delays in recognizing events, sending event messages, and generating scheduled messages. We are currently investigating this issue. https://status.hospitable.com/incident/790362 Sat, 06 Jul 2024 04:51:49 -0000 https://status.hospitable.com/incident/790362#95725ee40a1948c1628c5d6ff96e39958b67d51bbb4fc6f741d59c68273a347f Airbnb official events are currently back up. This could result in delays in recognizing events, sending event messages, and generating scheduled messages. We are currently investigating this issue. https://status.hospitable.com/incident/790361 Mon, 01 Jul 2024 13:14:45 -0000 https://status.hospitable.com/incident/790361#987da96c65b21504f85ea60543f28ed1e364645730e2aac033de9eef12205965 This incident has been resolved. https://status.hospitable.com/incident/790361 Mon, 01 Jul 2024 13:14:45 -0000 https://status.hospitable.com/incident/790361#987da96c65b21504f85ea60543f28ed1e364645730e2aac033de9eef12205965 This incident has been resolved. https://status.hospitable.com/incident/790361 Mon, 01 Jul 2024 09:45:38 -0000 https://status.hospitable.com/incident/790361#db4dd427bbf266e5f33a62078b9e00d82af78062db254d82f6a9c8ab421f4b3f A change has been implemented and we are seeing the number of errors reducing, the engineering team will continue to monitor to ensure no further errors are occurring. https://status.hospitable.com/incident/790361 Mon, 01 Jul 2024 09:45:38 -0000 https://status.hospitable.com/incident/790361#db4dd427bbf266e5f33a62078b9e00d82af78062db254d82f6a9c8ab421f4b3f A change has been implemented and we are seeing the number of errors reducing, the engineering team will continue to monitor to ensure no further errors are occurring. https://status.hospitable.com/incident/790361 Mon, 01 Jul 2024 08:38:14 -0000 https://status.hospitable.com/incident/790361#1ab7e8d1dc520b8f498acf9f6f5858011e230d817007bf05a22a5f14a9c2fb9a We are currently experiencing an increased number of errors from the Airbnb API. The engineering team is working with Airbnb to identify the cause. https://status.hospitable.com/incident/790361 Mon, 01 Jul 2024 08:38:14 -0000 https://status.hospitable.com/incident/790361#1ab7e8d1dc520b8f498acf9f6f5858011e230d817007bf05a22a5f14a9c2fb9a We are currently experiencing an increased number of errors from the Airbnb API. The engineering team is working with Airbnb to identify the cause. https://status.hospitable.com/incident/790360 Tue, 25 Jun 2024 04:08:25 -0000 https://status.hospitable.com/incident/790360#9a822647b0fe1d9f5613d9b2d187683e3f944c677c08c424759e649231aad773 This incident has been resolved. VRBO API errors have returned to normal levels. https://status.hospitable.com/incident/790360 Tue, 25 Jun 2024 02:34:49 -0000 https://status.hospitable.com/incident/790360#e2a80b1ddeff6f66745f15415521c3b99854879244991ca0b32ee41634d67b6d Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790359 Tue, 18 Jun 2024 13:02:27 -0000 https://status.hospitable.com/incident/790359#152ae67cda60b32943741dc7af2674f603a618764066f73061a6bcce9054dedc This incident has been resolved. https://status.hospitable.com/incident/790359 Tue, 18 Jun 2024 11:57:47 -0000 https://status.hospitable.com/incident/790359#4cc3b106c358d77c34244c295feab6009707046bd0e16be35f13a078c6ded2df The third-party provider has confirmed they have fixed the issue and we are continuing to monitor to ensure we are back at full performance. https://status.hospitable.com/incident/790359 Tue, 18 Jun 2024 08:18:04 -0000 https://status.hospitable.com/incident/790359#256c4e3d769fccc96b634b6ccb5e346e54d1f87d825446a939998687f4ef7e70 There is an intermittent networking issue with a third-party provider that is affecting our infrastructure. Engineers are monitoring the issue and investigating possible ways to restore full performance. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 22:35:07 -0000 https://status.hospitable.com/incident/790358#303b28a62f031b2d15d40502a807cc3bbfd5c9b291c37624cfcc73b47e7adb62 We have restored properties to their expected configuration and customers should no longer see unmerged Vrbo listings, that were previously merged. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 22:35:07 -0000 https://status.hospitable.com/incident/790358#303b28a62f031b2d15d40502a807cc3bbfd5c9b291c37624cfcc73b47e7adb62 We have restored properties to their expected configuration and customers should no longer see unmerged Vrbo listings, that were previously merged. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 22:05:38 -0000 https://status.hospitable.com/incident/790358#57d9f929a4ddfc41660cf3f15b3461073aa7fbd782f234cb0bc5de3c337d0131 A fix has been implemented and the engineering team has nearly completed their work to restore properties to their previous merged state. This incident impacted only Vrbo listings and caused some of them to become associated with a brand new property. These new properties will be removed and the Vrbo listings added back to their expected property. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 22:05:38 -0000 https://status.hospitable.com/incident/790358#57d9f929a4ddfc41660cf3f15b3461073aa7fbd782f234cb0bc5de3c337d0131 A fix has been implemented and the engineering team has nearly completed their work to restore properties to their previous merged state. This incident impacted only Vrbo listings and caused some of them to become associated with a brand new property. These new properties will be removed and the Vrbo listings added back to their expected property. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 18:25:28 -0000 https://status.hospitable.com/incident/790358#816105d652470170b1cb4702b3599ad271ce503f7983d1e570a9e8ba91d5503a The issue has been identified, and a fix has been implemented. We are working to restore affected properties to their original state. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 18:25:28 -0000 https://status.hospitable.com/incident/790358#816105d652470170b1cb4702b3599ad271ce503f7983d1e570a9e8ba91d5503a The issue has been identified, and a fix has been implemented. We are working to restore affected properties to their original state. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 17:17:47 -0000 https://status.hospitable.com/incident/790358#87d40f870d1b013c4bc68c3b2451dc817a9203f97ebb68d405bbdb33aace3357 We are currently investigating an issue that is resulting in properties becoming unmerged on Hospitable, which can affect calendar syncing. https://status.hospitable.com/incident/790358 Fri, 26 Apr 2024 17:17:47 -0000 https://status.hospitable.com/incident/790358#87d40f870d1b013c4bc68c3b2451dc817a9203f97ebb68d405bbdb33aace3357 We are currently investigating an issue that is resulting in properties becoming unmerged on Hospitable, which can affect calendar syncing. https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:17 -0000 https://status.hospitable.com/incident/790357#75742cd6c442316665b14ab4e9c821b0116bc08d94e457197542cd3846ff6be4 Airbnb have announced they have resolved the issues on their end. https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:17 -0000 https://status.hospitable.com/incident/790357#75742cd6c442316665b14ab4e9c821b0116bc08d94e457197542cd3846ff6be4 Airbnb have announced they have resolved the issues on their end. https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:17 -0000 https://status.hospitable.com/incident/790357#75742cd6c442316665b14ab4e9c821b0116bc08d94e457197542cd3846ff6be4 Airbnb have announced they have resolved the issues on their end. https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:17 -0000 https://status.hospitable.com/incident/790357#75742cd6c442316665b14ab4e9c821b0116bc08d94e457197542cd3846ff6be4 Airbnb have announced they have resolved the issues on their end. https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:07 -0000 https://status.hospitable.com/incident/790357#28f1a58ace97b6f66a7478c1d86cc43a7335a00f6c000ab375e29a7ec72087aa Airbnb has implemented a fix and are monitoring the results https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:07 -0000 https://status.hospitable.com/incident/790357#28f1a58ace97b6f66a7478c1d86cc43a7335a00f6c000ab375e29a7ec72087aa Airbnb has implemented a fix and are monitoring the results https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:07 -0000 https://status.hospitable.com/incident/790357#28f1a58ace97b6f66a7478c1d86cc43a7335a00f6c000ab375e29a7ec72087aa Airbnb has implemented a fix and are monitoring the results https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 13:57:07 -0000 https://status.hospitable.com/incident/790357#28f1a58ace97b6f66a7478c1d86cc43a7335a00f6c000ab375e29a7ec72087aa Airbnb has implemented a fix and are monitoring the results https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 07:15:13 -0000 https://status.hospitable.com/incident/790357#b00991c8595bc7f8d4a85e5eed91fba7db74462e742418ff38a4fcd3d69569bb We continue to see occasional errors occurring with the Airbnb API. We have seen some examples of guest messages failing to send as a result of these errors. We are still monitoring the situation, and we will provide more updates as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 07:15:13 -0000 https://status.hospitable.com/incident/790357#b00991c8595bc7f8d4a85e5eed91fba7db74462e742418ff38a4fcd3d69569bb We continue to see occasional errors occurring with the Airbnb API. We have seen some examples of guest messages failing to send as a result of these errors. We are still monitoring the situation, and we will provide more updates as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 07:15:13 -0000 https://status.hospitable.com/incident/790357#b00991c8595bc7f8d4a85e5eed91fba7db74462e742418ff38a4fcd3d69569bb We continue to see occasional errors occurring with the Airbnb API. We have seen some examples of guest messages failing to send as a result of these errors. We are still monitoring the situation, and we will provide more updates as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Tue, 23 Apr 2024 07:15:13 -0000 https://status.hospitable.com/incident/790357#b00991c8595bc7f8d4a85e5eed91fba7db74462e742418ff38a4fcd3d69569bb We continue to see occasional errors occurring with the Airbnb API. We have seen some examples of guest messages failing to send as a result of these errors. We are still monitoring the situation, and we will provide more updates as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Mon, 22 Apr 2024 21:03:08 -0000 https://status.hospitable.com/incident/790357#bddda3f8c8924a73325cba6703d9c2d792aea2e99f48d2c90d28aceca4e0580d Airbnb has reported 500 errors across multiple endpoints beginning April 18. Although Airbnb has not confirmed which endpoints are affected, we have seen examples of guest messages failing to send as a result of these errors. We will continue to monitor the situation, and we will provide an update as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Mon, 22 Apr 2024 21:03:08 -0000 https://status.hospitable.com/incident/790357#bddda3f8c8924a73325cba6703d9c2d792aea2e99f48d2c90d28aceca4e0580d Airbnb has reported 500 errors across multiple endpoints beginning April 18. Although Airbnb has not confirmed which endpoints are affected, we have seen examples of guest messages failing to send as a result of these errors. We will continue to monitor the situation, and we will provide an update as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Mon, 22 Apr 2024 21:03:08 -0000 https://status.hospitable.com/incident/790357#bddda3f8c8924a73325cba6703d9c2d792aea2e99f48d2c90d28aceca4e0580d Airbnb has reported 500 errors across multiple endpoints beginning April 18. Although Airbnb has not confirmed which endpoints are affected, we have seen examples of guest messages failing to send as a result of these errors. We will continue to monitor the situation, and we will provide an update as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Mon, 22 Apr 2024 21:03:08 -0000 https://status.hospitable.com/incident/790357#bddda3f8c8924a73325cba6703d9c2d792aea2e99f48d2c90d28aceca4e0580d Airbnb has reported 500 errors across multiple endpoints beginning April 18. Although Airbnb has not confirmed which endpoints are affected, we have seen examples of guest messages failing to send as a result of these errors. We will continue to monitor the situation, and we will provide an update as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Mon, 22 Apr 2024 20:40:33 -0000 https://status.hospitable.com/incident/790357#0d81144f9effb1f852b173cca42bca3e758e02c359437fe3b4cb872fd8f18cad Airbnb has reported 500 errors across multiple endpoints beginning April 18. Although Airbnb has not confirmed which endpoints are affected, we have seen examples of guest messages failing to send as a result of these errors. We will continue to monitor the situation, and we will provide an update as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Mon, 22 Apr 2024 20:40:33 -0000 https://status.hospitable.com/incident/790357#0d81144f9effb1f852b173cca42bca3e758e02c359437fe3b4cb872fd8f18cad Airbnb has reported 500 errors across multiple endpoints beginning April 18. Although Airbnb has not confirmed which endpoints are affected, we have seen examples of guest messages failing to send as a result of these errors. We will continue to monitor the situation, and we will provide an update as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790357 Mon, 22 Apr 2024 20:40:33 -0000 https://status.hospitable.com/incident/790357#0d81144f9effb1f852b173cca42bca3e758e02c359437fe3b4cb872fd8f18cad Airbnb has reported 500 errors across multiple endpoints beginning April 18. Although Airbnb has not confirmed which endpoints are affected, we have seen examples of guest messages failing to send as a result of these errors. We will continue to monitor the situation, and we will provide an update as we have more info. You can monitor this on Airbnb's status page here: https://airbnbapi.statuspage.io/incidents/5ftthtqsxtq4 https://status.hospitable.com/incident/790356 Thu, 18 Apr 2024 20:24:57 -0000 https://status.hospitable.com/incident/790356#c480e6f3b4b26c8bf0ea0c3e9cd6912b8e5ddf6875fc62e950b845003c400244 This incident has been resolved. https://status.hospitable.com/incident/790356 Thu, 18 Apr 2024 17:28:27 -0000 https://status.hospitable.com/incident/790356#93e158fe1589571ee2d1730bea512cea0c0dd04641ba782386f3b18a39f4eaba The engineering team have implemented a fix and we are seeing the web application recover successfully. https://status.hospitable.com/incident/790356 Thu, 18 Apr 2024 16:41:22 -0000 https://status.hospitable.com/incident/790356#32f5b8876e52fc4587bde815e34d5300549a8c2d86fe46d341299ff8374bf805 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790355 Tue, 16 Apr 2024 23:47:00 -0000 https://status.hospitable.com/incident/790355#5805eea402f6b14f5ae85bffed72764400ded54f54b00e6e5867f42e266a465d We are aware of an issue that is impacting some of our users' ability to log in to Hospitable. We are currently investigating and will update you here as soon as possible with more information. https://status.hospitable.com/incident/790354 Thu, 14 Mar 2024 07:24:16 -0000 https://status.hospitable.com/incident/790354#5a8758cc9afce2964468ec98a2645d1611476e21683d697a53c822c88b183606 This incident has been resolved. https://status.hospitable.com/incident/790354 Wed, 13 Mar 2024 23:14:40 -0000 https://status.hospitable.com/incident/790354#1924b937771906ec453a59d3ee8d14689fdef5b16f00ac0919012a23ede4a016 Our upgrade is complete. All users now have access to their accounts, and everything should be functioning normally. We will continue to monitor our systems. https://status.hospitable.com/incident/790354 Wed, 13 Mar 2024 21:28:21 -0000 https://status.hospitable.com/incident/790354#d7d6d03f01430b3510cdf67e701554a8a7d42488c4cb302bc299004d171a14ef We are still in the final step of the migration process, but we have already seen some user accounts recovering. We anticipate that more accounts will return to their normal state in about an hour. https://status.hospitable.com/incident/790354 Wed, 13 Mar 2024 20:56:34 -0000 https://status.hospitable.com/incident/790354#ec6398caf71b34bc02e88970e5f9518af66a0267143fb31343f44ea33b5ec6e3 The upgrade remains our top priority as we finalize the last step of the upgrade process. https://status.hospitable.com/incident/790354 Wed, 13 Mar 2024 19:45:40 -0000 https://status.hospitable.com/incident/790354#d4f85477ac90391662c715c197a342e4e9a4b6f6cc0028c90a7af5dfa03a6051 We are making progress with the upgrade and are confident that it will be completed soon. https://status.hospitable.com/incident/790354 Wed, 13 Mar 2024 18:48:07 -0000 https://status.hospitable.com/incident/790354#ed637ae489436f4da0a791949f90691452a5288dd61822dd03115edb62f8b63d We are still working on the upgrade and our top priority is to restore access to users who aren't able to access parts of their accounts. Once the upgrade is complete, we will assess which messages and communication need to be resent and will handle them accordingly. We appreciate your patience while we work on this upgrade. https://status.hospitable.com/incident/790354 Wed, 13 Mar 2024 18:07:13 -0000 https://status.hospitable.com/incident/790354#36ae8c42e8dcbc31ca087c65c23741b52fa08de86df21d0ce78eea6d61171b0f We're currently upgrading our billing infrastructure. If you happen to notice any unexpected billing information after logging in, kindly bear with us. It will be resolved immediately after the upgrade is completed. https://status.hospitable.com/incident/790353 Wed, 28 Feb 2024 22:39:02 -0000 https://status.hospitable.com/incident/790353#741f56e0e2b8836490d24ec77c4c2fbc8517dcbcbf4f2857f5de532c0358296e Our application is now stable and systems are catching back up after the short delay due to issues. https://status.hospitable.com/incident/790353 Wed, 28 Feb 2024 22:31:24 -0000 https://status.hospitable.com/incident/790353#fdb531de0d74f5e827e2760d51993d3a4fef3a578b2bd9c698300844eedfa9aa The third-party has reported they have fixed the networking issue and we are seeing our application become stable again. https://status.hospitable.com/incident/790353 Wed, 28 Feb 2024 22:06:12 -0000 https://status.hospitable.com/incident/790353#50268efe394ddb8baad7b45d5f02a6977a5f4bdee345b47e01ab90e43b38c7d1 There is an intermittent networking issue with a third-party provider that is affecting our infrastructure. Engineers are investigating the issue and are working with the third-party to resolve the issue. https://status.hospitable.com/incident/790352 Wed, 21 Feb 2024 07:53:11 -0000 https://status.hospitable.com/incident/790352#ce5d70d1148ac533dcab7b0e8759e4519060f6ed5086d5a11e6ea5c86021e7ab This incident has been resolved. https://status.hospitable.com/incident/790352 Wed, 21 Feb 2024 07:53:11 -0000 https://status.hospitable.com/incident/790352#ce5d70d1148ac533dcab7b0e8759e4519060f6ed5086d5a11e6ea5c86021e7ab This incident has been resolved. https://status.hospitable.com/incident/790352 Wed, 21 Feb 2024 07:53:11 -0000 https://status.hospitable.com/incident/790352#ce5d70d1148ac533dcab7b0e8759e4519060f6ed5086d5a11e6ea5c86021e7ab This incident has been resolved. https://status.hospitable.com/incident/790352 Wed, 21 Feb 2024 07:53:11 -0000 https://status.hospitable.com/incident/790352#ce5d70d1148ac533dcab7b0e8759e4519060f6ed5086d5a11e6ea5c86021e7ab This incident has been resolved. https://status.hospitable.com/incident/790352 Wed, 21 Feb 2024 07:53:11 -0000 https://status.hospitable.com/incident/790352#ce5d70d1148ac533dcab7b0e8759e4519060f6ed5086d5a11e6ea5c86021e7ab This incident has been resolved. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 21:49:17 -0000 https://status.hospitable.com/incident/790352#6a3f13be5a95637dc2f205332a316f3a07fa3747be8950fc1f7f64af5e433350 Booking.com APIs are up and running again. There might still be a delay in synchronisation operations while we process the backlog of messages and calendar events. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 21:49:17 -0000 https://status.hospitable.com/incident/790352#6a3f13be5a95637dc2f205332a316f3a07fa3747be8950fc1f7f64af5e433350 Booking.com APIs are up and running again. There might still be a delay in synchronisation operations while we process the backlog of messages and calendar events. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 21:49:17 -0000 https://status.hospitable.com/incident/790352#6a3f13be5a95637dc2f205332a316f3a07fa3747be8950fc1f7f64af5e433350 Booking.com APIs are up and running again. There might still be a delay in synchronisation operations while we process the backlog of messages and calendar events. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 21:49:17 -0000 https://status.hospitable.com/incident/790352#6a3f13be5a95637dc2f205332a316f3a07fa3747be8950fc1f7f64af5e433350 Booking.com APIs are up and running again. There might still be a delay in synchronisation operations while we process the backlog of messages and calendar events. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 21:49:17 -0000 https://status.hospitable.com/incident/790352#6a3f13be5a95637dc2f205332a316f3a07fa3747be8950fc1f7f64af5e433350 Booking.com APIs are up and running again. There might still be a delay in synchronisation operations while we process the backlog of messages and calendar events. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#ce68146815a6d21205780fb87cda3101c9e6b22dd7fe868ea1ed47da40c8e39e We are seeing more errors across several API endpoints. At this time, calendar sync, reservation sync and messaging sync are offline for Booking.com. We will continue investigating and monitoring the issue. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#ce68146815a6d21205780fb87cda3101c9e6b22dd7fe868ea1ed47da40c8e39e We are seeing more errors across several API endpoints. At this time, calendar sync, reservation sync and messaging sync are offline for Booking.com. We will continue investigating and monitoring the issue. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#ce68146815a6d21205780fb87cda3101c9e6b22dd7fe868ea1ed47da40c8e39e We are seeing more errors across several API endpoints. At this time, calendar sync, reservation sync and messaging sync are offline for Booking.com. We will continue investigating and monitoring the issue. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#ce68146815a6d21205780fb87cda3101c9e6b22dd7fe868ea1ed47da40c8e39e We are seeing more errors across several API endpoints. At this time, calendar sync, reservation sync and messaging sync are offline for Booking.com. We will continue investigating and monitoring the issue. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#ce68146815a6d21205780fb87cda3101c9e6b22dd7fe868ea1ed47da40c8e39e We are seeing more errors across several API endpoints. At this time, calendar sync, reservation sync and messaging sync are offline for Booking.com. We will continue investigating and monitoring the issue. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#32a6c1fdb8d32e35c02e9210be0dae2493b7a5209742935030035b078421e414 Issue identified: Booking.com messaging API is returning HTTP 504 response codes, which seem to be indicative of a network problem at Booking.com. We have contacted them and will be monitoring the progress. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#32a6c1fdb8d32e35c02e9210be0dae2493b7a5209742935030035b078421e414 Issue identified: Booking.com messaging API is returning HTTP 504 response codes, which seem to be indicative of a network problem at Booking.com. We have contacted them and will be monitoring the progress. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:59:03 -0000 https://status.hospitable.com/incident/790352#32a6c1fdb8d32e35c02e9210be0dae2493b7a5209742935030035b078421e414 Issue identified: Booking.com messaging API is returning HTTP 504 response codes, which seem to be indicative of a network problem at Booking.com. We have contacted them and will be monitoring the progress. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:37:44 -0000 https://status.hospitable.com/incident/790352#ea50a1ef38ac9e22a61abaacdedfb376da9d34c08b30b3fdbf6265559d5a6e18 We are seeing elevated error rates in the Booking.com Messaging API. Because of this, external messages from Booking.com cannot be retrieved at this time. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:37:44 -0000 https://status.hospitable.com/incident/790352#ea50a1ef38ac9e22a61abaacdedfb376da9d34c08b30b3fdbf6265559d5a6e18 We are seeing elevated error rates in the Booking.com Messaging API. Because of this, external messages from Booking.com cannot be retrieved at this time. https://status.hospitable.com/incident/790352 Tue, 20 Feb 2024 17:37:44 -0000 https://status.hospitable.com/incident/790352#ea50a1ef38ac9e22a61abaacdedfb376da9d34c08b30b3fdbf6265559d5a6e18 We are seeing elevated error rates in the Booking.com Messaging API. Because of this, external messages from Booking.com cannot be retrieved at this time. https://status.hospitable.com/incident/790351 Mon, 19 Feb 2024 19:05:05 -0000 https://status.hospitable.com/incident/790351#4208e0b64418133ae710dcd73763abfb0e077923b39bc81dc19eb7b73906b1a4 A Hospitable vendor responsible for handling some of our email deliveries reported an outage. The outage took place from 17:00 - 19:00 UTC. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 20:26:27 -0000 https://status.hospitable.com/incident/790350#cdd0a86c3894db04dcbaa5750a1f776d4f19dc2aba5fe1b38bf4f93ab03810d4 This incident has been resolved. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:46:32 -0000 https://status.hospitable.com/incident/790350#5e81ad61a51e0bafa8e8b73e9413001319b74cc70fe940d3b46a0e04ee5e36ae We have fixed the issues and are now monitoring the application. Everything should be up and running again. You might experience some slow application loads while we are recovering. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:43:18 -0000 https://status.hospitable.com/incident/790350#f0b376950a8e7e415bcbf42b1f9e5b4ac88d86a9efa64784737d7d469f018778 We have identified the cause and we're working towards a solution. https://status.hospitable.com/incident/790350 Sun, 11 Feb 2024 19:30:29 -0000 https://status.hospitable.com/incident/790350#258e543688ab4dc80f5677a834c971583003fabf926251c5f1c8255dde0d517c We are continuing to investigate this issue. https://status.hospitable.com/incident/790349 Wed, 07 Feb 2024 15:12:23 -0000 https://status.hospitable.com/incident/790349#5623926d2c74fb36f6d024049a853318d31e9a91c940e31b9d20eeec2f5e6c99 This incident has been resolved. The issue started at 12:00 UTC and was confirmed to be resolved at 14:00 UTC. https://status.hospitable.com/incident/790349 Wed, 07 Feb 2024 12:51:30 -0000 https://status.hospitable.com/incident/790349#38bcaa323ff92b764cec1976a92548d36ecb61d9a67eb3a0bcf3fcd2ee94ea57 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 23:31:16 -0000 https://status.hospitable.com/incident/790348#76b0236d44c4f1cfb89c6ef87d76f344572a2016ac0a2ded734d438c1207d5ef This incident has been resolved. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 23:31:16 -0000 https://status.hospitable.com/incident/790348#76b0236d44c4f1cfb89c6ef87d76f344572a2016ac0a2ded734d438c1207d5ef This incident has been resolved. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 23:31:16 -0000 https://status.hospitable.com/incident/790348#76b0236d44c4f1cfb89c6ef87d76f344572a2016ac0a2ded734d438c1207d5ef This incident has been resolved. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 22:06:13 -0000 https://status.hospitable.com/incident/790348#e3c3835df5996dfab1f6fccaec86e6357e821eed1cd29aef5c8fd670b729f65c The issue has been resolved. We are still working with Booking.com's team to better understand the root cause. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 22:06:13 -0000 https://status.hospitable.com/incident/790348#e3c3835df5996dfab1f6fccaec86e6357e821eed1cd29aef5c8fd670b729f65c The issue has been resolved. We are still working with Booking.com's team to better understand the root cause. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 22:06:13 -0000 https://status.hospitable.com/incident/790348#e3c3835df5996dfab1f6fccaec86e6357e821eed1cd29aef5c8fd670b729f65c The issue has been resolved. We are still working with Booking.com's team to better understand the root cause. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 21:04:29 -0000 https://status.hospitable.com/incident/790348#fba2876f5d8a1d6a30cb918bf3eeef02c9f77649a8d2cce3212766e335129ece We are continuing to investigate this issue. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 21:04:29 -0000 https://status.hospitable.com/incident/790348#fba2876f5d8a1d6a30cb918bf3eeef02c9f77649a8d2cce3212766e335129ece We are continuing to investigate this issue. https://status.hospitable.com/incident/790348 Mon, 05 Feb 2024 21:04:29 -0000 https://status.hospitable.com/incident/790348#fba2876f5d8a1d6a30cb918bf3eeef02c9f77649a8d2cce3212766e335129ece We are continuing to investigate this issue. https://status.hospitable.com/incident/790347 Mon, 29 Jan 2024 13:27:12 -0000 https://status.hospitable.com/incident/790347#bdf2ec7248f118108da077ba72641ed51a9e1a17708439659dbf01edd21baef9 Maintenance completed https://status.hospitable.com/incident/790347 Mon, 29 Jan 2024 11:00:09 -0000 https://status.hospitable.com/incident/790347#740bfd1f5dab41e75f02b039211d168fc927e5ebec2d8fee483a8c9f15b73905 We are performing a database upgrade on our Hosted Sites database. During this time, changes to Hospitable hosted Direct booking sites will be not possible. Bookings will still be accepted during this maintenance window. https://status.hospitable.com/incident/790346 Sat, 27 Jan 2024 09:58:59 -0000 https://status.hospitable.com/incident/790346#0590651451ab28c98f80656a577d95fe869ad1558ae81de66c951312da6bc316 Stability has continued overnight and we are happy we have a solid connection again. The team is continuing to monitor a very limited number of customers who may be experiencing a higher rate of errors and we will make adjustments accordingly to reduce these errors too. https://status.hospitable.com/incident/790346 Fri, 26 Jan 2024 15:09:31 -0000 https://status.hospitable.com/incident/790346#2fa17a8035ab9bccee7d7bc573291969871e61c4cc4571bb296673da35988686 Things have continued to remain stable throughout today - there are still a few occasional errors that we see but these are mostly due to our new configurations, we are aware and monitoring these and the team continues to fix those misconfigurations as they appear. Thank you for standing strong whilst we dealt with these issues over the last week or so, both the engineering and support teams really appreciate the patience whilst we were working tirelessly to overcome these problems. https://status.hospitable.com/incident/790346 Thu, 25 Jan 2024 19:05:59 -0000 https://status.hospitable.com/incident/790346#31a10204cfccaf9d4a5e7abdcffb268a3b2661fed6d07dba5266d168f60e666d The engineering team have made some further changes and we are seeing a recovery of the Vrbo API. We still need to continue monitoring to ensure that these changes do not become blocked again. The majority of Vrbo API calls are successful, we are seeing a few Vrbo Channels seeing errors due to some issues with the new configurations we have deployed. We are aware of these and are collecting data on the affected accounts and will be making changes to bring those accounts back online again too. Fingers crossed, Hospitable Hosts! 💜 https://status.hospitable.com/incident/790346 Thu, 25 Jan 2024 14:50:54 -0000 https://status.hospitable.com/incident/790346#6699c9256fb1c030a84e765883dc7fd9ffb3e6d0fdcf4c86aa46d0a223eb3978 Our Vrbo API continues to be blocked with only around 12-16% of requests being successful. The engineering team is continuing to work on solutions and trying a number of different approaches to work around the issues faced. https://status.hospitable.com/incident/790346 Wed, 24 Jan 2024 22:37:48 -0000 https://status.hospitable.com/incident/790346#5e9b179f083528c5b4b03e8a55e30484af639f75db52e52dba5260fd5b60d400 Unfortunately Vrbo has been able to block our requests again resulting in a partial outage. We are still seeing some request being successful. Our engineering team is continuing efforts, and hadn't stopped, to work around these issues and restore a stable connection for our hosts. https://status.hospitable.com/incident/790346 Wed, 24 Jan 2024 20:11:11 -0000 https://status.hospitable.com/incident/790346#6849c056be7109425addd6072ab14aa6cc2af164ebcdc17281120269089702ab We are continuing to see a consistently stable connection to the Vrbo API with no ongoing or intermittent issues since making our recent changes over 2 hours ago. https://status.hospitable.com/incident/790346 Wed, 24 Jan 2024 13:00:03 -0000 https://status.hospitable.com/incident/790346#8efd59793a806f26123b5a3712ddf88afc13eed95d0d14255a1daf248314bb76 We have been able stabilise the Vrbo API again. We are continuing to dedicate substantial engineering resources as a priority to retain a consistently stable Vrbo API connection. For the technically inclined; We are aware we are occasionally being blocked by Vrbo in relation to how we make requests to their API, via handshake fingerprinting and other data associated with the request and are actively working to mitigate this and improve the experience for hosts. https://status.hospitable.com/incident/790346 Wed, 24 Jan 2024 04:41:56 -0000 https://status.hospitable.com/incident/790346#5aeec795794d5558b8035e3f8d3d59054b99c6e013dffc27346bffbe8749f23d We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790346 Wed, 24 Jan 2024 00:00:13 -0000 https://status.hospitable.com/incident/790346#088a99510a766a39e4249830b2908872379ff565fc146e9943627b5eb30e08c5 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790345 Tue, 23 Jan 2024 20:24:23 -0000 https://status.hospitable.com/incident/790345#0a751bd54fe8fea9d08e41f4e70179530485f87b54f46833bf269820ecabec56 This incident has been resolved. https://status.hospitable.com/incident/790345 Tue, 23 Jan 2024 20:04:48 -0000 https://status.hospitable.com/incident/790345#ea9aed1247ce6dac29e0c52b196977530a33d90b7e64d81f146d0b356c858351 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790345 Tue, 23 Jan 2024 18:54:58 -0000 https://status.hospitable.com/incident/790345#1c1da68319dc72ea9f5f00f0f1ad428d2e46b7d6256871380c9f8e38daebcb0d Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790344 Tue, 23 Jan 2024 09:39:07 -0000 https://status.hospitable.com/incident/790344#7a3ca39ca519d01409f0102ea766fe1de7d17db9f37d54384d235b7a2fe9ece6 This incident has been resolved. https://status.hospitable.com/incident/790344 Tue, 23 Jan 2024 09:10:18 -0000 https://status.hospitable.com/incident/790344#c4125eb0d69f7ae633672a9b195e677ba603f4cf0648d2b23b18387741399bf6 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790344 Tue, 23 Jan 2024 06:29:17 -0000 https://status.hospitable.com/incident/790344#c89e2d16061a7ae54006082ab6e9efc9aa4bf9710fa2c90934a9907a268d5eb2 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790344 Tue, 23 Jan 2024 01:26:44 -0000 https://status.hospitable.com/incident/790344#7e96fd4c0272be51b8bf77e3c4494d301959ae576c37848bca6b9907e4c8ac13 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790343 Tue, 23 Jan 2024 01:15:27 -0000 https://status.hospitable.com/incident/790343#91ab77609f06b06a621aee3349fb2067307d5c7aed440766c74b3cc35713ef8f This has been resolved. https://status.hospitable.com/incident/790343 Tue, 23 Jan 2024 01:15:27 -0000 https://status.hospitable.com/incident/790343#9b5672b5f8493bd57cfaf0e0fd479a5eb2fde2c2eca401cebcff00d1e230af67 A fix to work around the issues with the Vrbo API has been deployed and we are starting to see successful API calls being made again. We will continue to monitor this fix. https://status.hospitable.com/incident/790343 Mon, 22 Jan 2024 17:32:03 -0000 https://status.hospitable.com/incident/790343#f9010b10cb67147c6dffce1cf314d5a40e1d25cac46746d48fdfa26681c6f1fe We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790342 Sun, 21 Jan 2024 17:35:54 -0000 https://status.hospitable.com/incident/790342#e447fd7a206564d49b2d42d96fa95ccd0b85cccc10ca11c7860cbf5d8b525977 The engineering team have finalised their work to stabilise the issues with the Vrbo API. We are now seeing continuously successful requests again and services returning to normal. Thank you for your patience. https://status.hospitable.com/incident/790342 Sat, 20 Jan 2024 08:20:40 -0000 https://status.hospitable.com/incident/790342#a70c25c54b1eee54c56b3206a697c69a6610b883285cf5d847c05c11b4fc5ed9 We are continuing to experience intermittent issues with the Vrbo API. The Engineering team are working to defend against these issues and bring back a fully stable connection. The errors with the Vrbo API are not constant, and when occurring there are issues with, but not limited to; Seeing and sending guest messages, seeing reservations, updating the calendar, and importing new listings. It is advised you import your Hospitable iCal feed into Vrbo to ensure dates are blocked when you get a booking on another channel and manually interact with guests in Vrbo until this is resolved. We are working towards a solution. Please subscribe to this incident to be kept up to date. https://status.hospitable.com/incident/790341 Fri, 19 Jan 2024 23:29:01 -0000 https://status.hospitable.com/incident/790341#679b0554f10c7b59661200f3eb8b95756a3edb689850026c592133b6533b872f This incident has been resolved. https://status.hospitable.com/incident/790341 Fri, 19 Jan 2024 23:17:36 -0000 https://status.hospitable.com/incident/790341#1b46d2113c5b2a03e9af048ae4900bd78c89772e95342127360ee60f9a26cf94 A fix to work around the issues with the Vrbo API has been deployed and we are starting to see successful API calls being made again. We will continue to monitor this fix. https://status.hospitable.com/incident/790341 Fri, 19 Jan 2024 21:50:16 -0000 https://status.hospitable.com/incident/790341#3dee45ec3c47758b20e043949df9723b7ff0ff70307250528913693d315cb38f We continue to experience issues that affect all Vrbo operations which include but are not limited to: Seeing and sending guest messages, seeing reservations, updating the calendar, and importing new listings. It is advised you import your Hospitable iCal feed into Vrbo to ensure dates are blocked when you get a booking on another channel and manually interact with guests in Vrbo until this is resolved. We are working towards a solution. Please subscribe to this incident to be kept up to date. https://status.hospitable.com/incident/790341 Fri, 19 Jan 2024 18:48:41 -0000 https://status.hospitable.com/incident/790341#b4db696d566df9de4ecb6c6667248ef093aaeb05d62f4cd7187d9c2116255001 We are continuing to investigate this issue. https://status.hospitable.com/incident/790341 Fri, 19 Jan 2024 17:18:29 -0000 https://status.hospitable.com/incident/790341#890902db3e29b136c4213a2877c463f67078352ebd0dce328145181b4366099d Vrbo iscurrently experiencing an elevated rate of API errors. We are actively working on a solution on our side. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790340 Thu, 11 Jan 2024 01:12:26 -0000 https://status.hospitable.com/incident/790340#1822f8840df587f37ff496f36534ca81617789eb6d951b1bf4b4f86c904189f7 This issue has been resolved. https://status.hospitable.com/incident/790340 Wed, 10 Jan 2024 22:51:43 -0000 https://status.hospitable.com/incident/790340#8102f33b620d3562a9cd8018cd14620c4de30e1393572f30a16d71ac4e299610 The third-party provider has reported this incident as resolved and both parties are monitoring the results of their fixes. https://status.hospitable.com/incident/790340 Wed, 10 Jan 2024 20:59:28 -0000 https://status.hospitable.com/incident/790340#5dac2fb362fa24a4ef0e0c8516e98ff404e4db59bc75c241d5f5b635aad6c13f There is an intermittent networking issue with a third-party provider that is affecting our infrastructure. Engineers are investigating the issue. https://status.hospitable.com/incident/790338 Mon, 08 Jan 2024 18:35:37 -0000 https://status.hospitable.com/incident/790338#5c1f2459783e69c12ee00151c4e409a90a9e2f3b02eeebaf09665caf256ba1ce This incident has been resolved. https://status.hospitable.com/incident/790338 Mon, 08 Jan 2024 13:33:12 -0000 https://status.hospitable.com/incident/790338#0b07b123d6e56ab6c1597d09b7c41edb726cb21e3b8d12b1d97f2546f985d626 We have identified the issues and have deployed a fix. We are seeing listings being imported. Listings from Vrbo can still miss certain details. We are actively working on collecting the missing details now. https://status.hospitable.com/incident/790339 Mon, 08 Jan 2024 09:30:35 -0000 https://status.hospitable.com/incident/790339#e69490a99ce013b68475a6e85535654fcb9ef2115bd560f7cce9cfe98caf187c This incident has been resolved. https://status.hospitable.com/incident/790339 Mon, 08 Jan 2024 09:12:36 -0000 https://status.hospitable.com/incident/790339#da52970f1786c89dde0a0e13e9423593ca46c3982c0dac1a234aaa1158130e1a We have identified the issue and deployed a fix. We are now monitoring the changes and will post an update when everything has been resolved. https://status.hospitable.com/incident/790339 Mon, 08 Jan 2024 05:27:58 -0000 https://status.hospitable.com/incident/790339#489948a9d207f92a22fcaba4413e645a58ece8f77d4377dbaf42e71f2197ae4d We are continuing to investigate this issue and will post a further update when we have additional information. https://status.hospitable.com/incident/790338 Mon, 08 Jan 2024 05:26:42 -0000 https://status.hospitable.com/incident/790338#691eda0d2ea18364819d60c1163895275519f7156106e05f08506638d6404949 We are continuing to work on a fix for this issue, and we are actively working on a solution to re-access this information from Vrbo. https://status.hospitable.com/incident/790339 Sun, 07 Jan 2024 13:22:34 -0000 https://status.hospitable.com/incident/790339#1d56c201ad0a5afa858fea484df8636139b370675b6943685618afeb9ea6a1d7 We are receiving reports of some messages failing to be sent to Booking.com guests. We are currently investigating this issue and will post an update when we have additional information. https://status.hospitable.com/incident/790338 Sat, 06 Jan 2024 17:02:55 -0000 https://status.hospitable.com/incident/790338#80d2f7971d11afc48edd8e00054a5aed377f6fa4c8855ae70cdcc92436610291 The issue has been identified and is being worked on. Vrbo has retired their properties endpoint which we relied on to detect new listings and pull in updates on current listings' information. We are actively working on a solution to re-access this information from Vrbo. https://status.hospitable.com/incident/790338 Sat, 06 Jan 2024 16:08:48 -0000 https://status.hospitable.com/incident/790338#1c6aede6b5fb1394c901d1894e928c063e020ced68d23dcffbd4bef5feb6292c We are currently investigating an issue that is causing some trouble in importing some Vrbo listings into Hospitable. https://status.hospitable.com/incident/790337 Thu, 28 Dec 2023 14:17:23 -0000 https://status.hospitable.com/incident/790337#c6851675283844d97538accb0058eb2a359c635a6fc377cec81c6210abe6b18b This incident has been resolved. https://status.hospitable.com/incident/790337 Tue, 26 Dec 2023 20:59:09 -0000 https://status.hospitable.com/incident/790337#0b2e0292b0df6bb11804b90e50ed68fd466651d8bff94089abc56f08e407cb48 We continue to still see a slightly increased rate of errors with the Vrbo API. We are continuing to work on solutions to avoid and work around these errors. Since Vrbo is partially unavailable during this time, this may affect some of our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790337 Mon, 25 Dec 2023 09:31:10 -0000 https://status.hospitable.com/incident/790337#778723ffe5c7b23b99b7cd1e7d4e0d73924581d83e701185f5da65ab0594c623 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance, experiencing technical difficulties or they want to provide hosts with a Vrbo-version of a Christmas day treat. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790336 Fri, 22 Dec 2023 20:25:01 -0000 https://status.hospitable.com/incident/790336#705f359f79411f5df29f9d6d8c4117baf1ab75927a11a7853d4ed8690c24edca We have implemented work around for the errors we saw from the Vrbo API, and the incident has now been resolved. Hospitable users can now reconnect their VRBO accounts reliably. https://status.hospitable.com/incident/790336 Fri, 22 Dec 2023 17:47:13 -0000 https://status.hospitable.com/incident/790336#67ec0dbb17d480557b8418b5d466e66a232206d2f2f6faccfa7a3f985bb7d61e We have implemented work around for the errors we are seeing from the Vrbo API. Customers should be able to reconnect and add new Vrbo accounts again now. We are continuing to monitor these changes. If you are continuing to receive errors when reconnecting or connecting a new Vrbo account, please reach out to support. https://status.hospitable.com/incident/790336 Fri, 22 Dec 2023 14:47:19 -0000 https://status.hospitable.com/incident/790336#dcb89f6242bdb5f0a72c86ce10fc9d0b5cfb50a2c2f9b55b358a58a5f02efa4b We've identified the active endpoint on Vrbo that has changed and affected our ability to reconnect Vrbo accounts. We're actively working on a solution. Your Vrbo account may stay disconnected in the meantime. We recommend waiting to try to reconnect until this is resolved. https://status.hospitable.com/incident/790335 Fri, 22 Dec 2023 04:16:59 -0000 https://status.hospitable.com/incident/790335#ca32526a50783b32d2d976cf14d3622bc364ddf7f707a6ebf9db65f36a646fa6 This issue has now been resolved. https://status.hospitable.com/incident/790335 Fri, 22 Dec 2023 03:23:55 -0000 https://status.hospitable.com/incident/790335#c73dcfd7522c0a3eede3fafcdd1915519167be2d3f31ab613d85989144d8ad28 Our integration partner has deployed a fix and they are currently monitoring the results and impact. Smartlocks other than Schlage may also be impacted. More on the status of their fix here: https://status.seam.co/incident/424 https://status.hospitable.com/incident/790335 Thu, 21 Dec 2023 22:07:11 -0000 https://status.hospitable.com/incident/790335#e9d6351e67faf1a071130d0516796ae8fd966078b9939e97a770295281872f7f Most accounts and locks should be working as expected now. Our integration partner is still working on resolving this for all remaining accounts. More on the status of their fix here: https://status.seam.co/incident/424 https://status.hospitable.com/incident/790335 Thu, 21 Dec 2023 19:19:14 -0000 https://status.hospitable.com/incident/790335#7acba3671854cbe0d9c79eec71d1f81eb0bc9e0fc969404ae1db1215278ca601 We're currently experiencing delays on codes being set or updating on Schlage locks due to an issue with our integration partner. They're aware of the issue and currently implementing a fix. https://status.hospitable.com/incident/790334 Mon, 18 Dec 2023 11:47:02 -0000 https://status.hospitable.com/incident/790334#9b2b4f1b1ff7a321c1732b7c6398cab8b1bb88b8b4e215a77911182f6e1ed809 This incident has been resolved. https://status.hospitable.com/incident/790334 Mon, 18 Dec 2023 11:35:36 -0000 https://status.hospitable.com/incident/790334#43fa1bb887b956de9d305105711bbf10daf78aadfc993270fac1f94507338258 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790334 Mon, 18 Dec 2023 09:40:25 -0000 https://status.hospitable.com/incident/790334#cc0413d4a8837e468036cb6d4e532e16e3d3091ececcb22d480616f1019d3b72 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790333 Fri, 15 Dec 2023 16:26:17 -0000 https://status.hospitable.com/incident/790333#064be8cc3751ce412227b5515cbd70d2a65f4a4a37ccf6059aaec45cc08c9da8 This incident has been resolved. https://status.hospitable.com/incident/790333 Fri, 15 Dec 2023 14:44:28 -0000 https://status.hospitable.com/incident/790333#9e02fefa17e14b932820789bfb8e03b4f6f72a58f3f5b316647944b763ccda3b A fix has been deployed to work around the errors we are seeing from the Vrbo API and we are monitoring the results. https://status.hospitable.com/incident/790333 Fri, 15 Dec 2023 10:22:43 -0000 https://status.hospitable.com/incident/790333#0c66ffa699b227eb1a515615d19480f6c6c85cadda04171669479e2dec05c6f2 Vrbo is currently experiencing an elevated rate of API errors. We are actively working on a solution on our side. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790332 Mon, 04 Dec 2023 23:31:03 -0000 https://status.hospitable.com/incident/790332#d8329a5b56c7949cd86d2e4a33f54d8d0af624c1721c46e2105b805cc16f40c9 This incident has been resolved. https://status.hospitable.com/incident/790332 Mon, 04 Dec 2023 23:12:44 -0000 https://status.hospitable.com/incident/790332#f0a18881324251d1abeec6d2918b23e7d2ff0bf7eab7dfa0a5eff2d9c75332ab A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790332 Mon, 04 Dec 2023 22:56:54 -0000 https://status.hospitable.com/incident/790332#b40f56b48469f5378ee1c09cbe1b82909c42b76d68b1d570f6786b7241cc3f04 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790332 Mon, 04 Dec 2023 21:33:54 -0000 https://status.hospitable.com/incident/790332#390b1ccafa5bc0b662f5411206486f427babec8037db23596a7bb283e8782373 Vrbo is still currently experiencing an elevated rate of API errors. We are actively working on a solution on our side. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790331 Wed, 01 Nov 2023 17:24:12 -0000 https://status.hospitable.com/incident/790331#f94d24c9dd992814c125bd97ada0f254d09da79953af728184005752698abe7b We have cleared the backlog of updates from our Public API, this includes updates from dynamic pricing integrations - for example. We are catching back up on updates from OTAs as part of our calendar sync feature and we catch up on changes we've missed over the next 4 hours. Reminder that reservation sync, and double booking protection, were *not* impacted by this issue today. https://status.hospitable.com/incident/790331 Wed, 01 Nov 2023 16:30:09 -0000 https://status.hospitable.com/incident/790331#069031090dec3413068575fce2728b80433e8aae69e19fce80d4f65f1450888e We have made some adjustments to our database and we are seeing load times decrease now, and return back to normal levels. We still have a large backlog to work through and are continuing to work on ways to get through the backlog as quickly as possible. https://status.hospitable.com/incident/790331 Wed, 01 Nov 2023 12:32:34 -0000 https://status.hospitable.com/incident/790331#0de8dc801b40b74955302f3ad7aca3771b0db10bd3340ca5274e58ea4a0e4653 We have identified the source of the issue and are continuing to work on a solution. The issue is caused by a slow down in our database which is responsible for storing pricing data. We currently have a backlog of calendar updates from our Public API, as well as a backlog in pulling calendar data from OTAs - we are working our way through the backlog. These delays will be cleared once we fix the underlying issue. This does not impact reservation sync, and double booking protection. In the mean time we have deployed a couple of fixes to help ease the load and speed up our direct booking widgets where possible. https://status.hospitable.com/incident/790331 Wed, 01 Nov 2023 09:53:25 -0000 https://status.hospitable.com/incident/790331#01daf93b25e28216eee4e821e5666f0c825a3cbca23ce376b92485886c05ba9f We are currently seeing degraded performance involving read operations on our calendar database, which might result in increased load times for the Direct Booking widget and Calendar UI. Our engineers are investigating the issue. https://status.hospitable.com/incident/790330 Mon, 30 Oct 2023 22:49:24 -0000 https://status.hospitable.com/incident/790330#aedf4260db9bb5b36755584a6112fd32d58033fcd24bb5556ce908d8f4dc9c33 Further investigation confirmed that Webhook deliveries from Airbnb were delayed. As a result, we saw delays in scheduled messages being sent to Airbnb guests, Airbnb reservations being delayed before appearing in Hospitable, and delays in receiving new messages from Airbnb guests. The incident is now resolved. https://status.hospitable.com/incident/790330 Mon, 30 Oct 2023 21:55:56 -0000 https://status.hospitable.com/incident/790330#2e3824fb18177995ecdbf66a7435f01a3babefac25fa9036f7dcddab4c9d5103 We have received a number of reports of delays in receiving Webhooks from Airbnb. We are currently investigating this issue; initial investigations are not showing processing delays within Hospitable, and at this we believe the delay is from Airbnb in sending us the updates. https://status.hospitable.com/incident/790329 Tue, 24 Oct 2023 10:45:33 -0000 https://status.hospitable.com/incident/790329#1e612f8fecba7fa02710fb8c8ae9bf0261bd207b41f477163c5d40cb60f33e42 The third-party provider has confirmed resolution of the networking issue. https://status.hospitable.com/incident/790329 Tue, 24 Oct 2023 07:10:58 -0000 https://status.hospitable.com/incident/790329#10425a3132a0ef7838e7d43ecefb78a85b50a26a09aeea64cda2ecb20aed7335 There is an intermittent networking issue with a third-party provider that is affecting our infrastructure. Engineers are investigating the issue. https://status.hospitable.com/incident/790328 Mon, 23 Oct 2023 18:57:21 -0000 https://status.hospitable.com/incident/790328#74d7ec0bdf6d6d168f67aefb34b4e090150e18ef8a73107bdb5a03eb2fe6a917 This incident has been resolved. https://status.hospitable.com/incident/790328 Mon, 23 Oct 2023 18:09:32 -0000 https://status.hospitable.com/incident/790328#ce38d6c7b7218d662ae5488aded6203e4f28f9c22bb61b4d100a6bf7c41d73e3 We are currently experiencing an outage of the Vrbo API. Our engineers are actively working to resolve the issue. https://status.hospitable.com/incident/790327 Sat, 14 Oct 2023 13:06:05 -0000 https://status.hospitable.com/incident/790327#68642c0a1d8acfc2a60de88e701ebd68fdfa5c72bcb86b69d988bf28ceb399c0 This incident has been resolved. https://status.hospitable.com/incident/790327 Sat, 14 Oct 2023 10:12:44 -0000 https://status.hospitable.com/incident/790327#c0995dbb993f3b18b12b8435022dc3cddd584fe4247822312d26fffb8d70cddc There is an intermitted networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790326 Tue, 03 Oct 2023 17:34:19 -0000 https://status.hospitable.com/incident/790326#696fb2993fbd31e50f84401258ed2ac3343adb125ba88ed33aa7527cbfa17f08 This incident has been resolved. If you do not see your Vrbo account reconnected, Vrbo may require you to reconfirm your 2-factor authentication. You can do that by going to Connected Accounts on Hospitable and Reconnecting your Vrbo account. https://status.hospitable.com/incident/790326 Tue, 03 Oct 2023 17:14:00 -0000 https://status.hospitable.com/incident/790326#8b25d7897b6e01d4ce034817090dc97f3af5709b0db09d736b7b931feaaa9820 We have resolved the issue and are monitoring the results. We will continue to attempt to automatically reconnect all Vrbo accounts to Hospitable. If you do not see your Vrbo account automatically reconnected shortly, Vrbo may require you to reconfirm your 2-factor authentication. You can do that by going to Connected Accounts on Hospitable and Reconnecting your Vrbo account. https://status.hospitable.com/incident/790326 Tue, 03 Oct 2023 16:05:32 -0000 https://status.hospitable.com/incident/790326#d4d0911475e929d79ed856b86d999311e486f350556cb2259788d3c4368d6c74 Again, Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation and looking towards a solution. We are currently seeing an influx of Vrbo channels being disconnected from Hospitable and are investigating the cause and potential solutions. We will attempt to automatically reconnect your Vrbo account when this is resolved. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790325 Tue, 03 Oct 2023 00:11:58 -0000 https://status.hospitable.com/incident/790325#626429535c0efb2ebba71b1f0ff3f7d3c21da8bf0baed322506b005b3132f020 This incident has been resolved. https://status.hospitable.com/incident/790325 Mon, 02 Oct 2023 23:13:48 -0000 https://status.hospitable.com/incident/790325#221912e8fc17b7fc87fbfbbd10907a5a46bba142f7fc7fd7af99b2e00dd8b7e7 We have implemented a fix and are seeing successful API calls being made across the Vrbo integration. We are continuing to monitor as channels get reconnected and we catch up back up on reservations, and conversations, that were not fetched during the incident window. https://status.hospitable.com/incident/790325 Mon, 02 Oct 2023 19:35:39 -0000 https://status.hospitable.com/incident/790325#ba5d16ff7808ea93ac513730f90b91f387936777ab9b5e5e76e380425e59fa3f Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790324 Thu, 28 Sep 2023 16:29:56 -0000 https://status.hospitable.com/incident/790324#2e49e27b0d1f9c3df0b6cd901407d918706cf0c80fdd4a648c8a27caea31825c This incident has been resolved. https://status.hospitable.com/incident/790324 Thu, 28 Sep 2023 13:34:25 -0000 https://status.hospitable.com/incident/790324#8293ea3731d2dad5cd34c674c2fb4e7a67e00c39f263beb0aaeaa656481d45d2 We have implemented a fix and are seeing successful API calls being made across the Vrbo integration. We are continuing to monitor as channels get reconnected and we catch up back up on reservations, and conversations, that were not fetched during the incident window. https://status.hospitable.com/incident/790324 Thu, 28 Sep 2023 06:48:48 -0000 https://status.hospitable.com/incident/790324#8275dcc99adf51d8544c0ef6ffbc95a419a20df9a779969b0166aed3a08071ea We are continuing to investigate this issue. Vrbo is still currently experiencing an elevated rate of API errors. https://status.hospitable.com/incident/790324 Wed, 27 Sep 2023 19:05:00 -0000 https://status.hospitable.com/incident/790324#852e29cd246cdab95613055711e16ab7a5863f1463b0047005227804b9a43659 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790323 Fri, 15 Sep 2023 05:39:30 -0000 https://status.hospitable.com/incident/790323#293fb7f49fdb30de2d796aad58d42640efb445e193d274278565ed284f56a3bf Our web application and services' performance and load times are back to normal. https://status.hospitable.com/incident/790323 Thu, 14 Sep 2023 15:16:53 -0000 https://status.hospitable.com/incident/790323#5b2744adda7bdf2f3500ef01cab0918f0af2c44368b0fcb06a33058f04184a0a We are seeing things return to normal and performance increase again, we will continue to monitor as services come back up. https://status.hospitable.com/incident/790323 Thu, 14 Sep 2023 14:45:01 -0000 https://status.hospitable.com/incident/790323#759c76649f7c36a90cb712a25880ce12a5cfd9ebe1ac8164f2db85f40a50c162 We are seeing a recurrence of a previous networking issue with a third-party infrastructure provider that is causing degraded performance for our application. The issue is currently being actively investigated. https://status.hospitable.com/incident/790322 Thu, 14 Sep 2023 03:49:22 -0000 https://status.hospitable.com/incident/790322#a665bc5820e0d96a85ead16f32750d32ab70a48141977207776fed116c05d008 The backlog has been cleared and we are seeing no issues with the generation and sending of Airbnb scheduled messages at this time. https://status.hospitable.com/incident/790322 Thu, 14 Sep 2023 03:49:22 -0000 https://status.hospitable.com/incident/790322#a665bc5820e0d96a85ead16f32750d32ab70a48141977207776fed116c05d008 The backlog has been cleared and we are seeing no issues with the generation and sending of Airbnb scheduled messages at this time. https://status.hospitable.com/incident/790322 Thu, 14 Sep 2023 03:34:49 -0000 https://status.hospitable.com/incident/790322#12117c32892930112e9f5051dd992b43d4cda193f8da696a06c33ef5b9c6003a Due to the earlier networking issue a delay, and backlog, of scheduled messages occurred - for Airbnb in particular. We have now increased our capacity to process the backlog and we are working through it quickly. https://status.hospitable.com/incident/790322 Thu, 14 Sep 2023 03:34:49 -0000 https://status.hospitable.com/incident/790322#12117c32892930112e9f5051dd992b43d4cda193f8da696a06c33ef5b9c6003a Due to the earlier networking issue a delay, and backlog, of scheduled messages occurred - for Airbnb in particular. We have now increased our capacity to process the backlog and we are working through it quickly. https://status.hospitable.com/incident/790322 Thu, 14 Sep 2023 01:44:40 -0000 https://status.hospitable.com/incident/790322#4797d70487dc114b9673563a01345f2b817f03f3876eb2ed7ba1185bce6aa9ef We are aware that some hosts are not seeing scheduled messages in the activity panel in conversations. Our engineers are currently investigating the issue. https://status.hospitable.com/incident/790322 Thu, 14 Sep 2023 01:44:40 -0000 https://status.hospitable.com/incident/790322#4797d70487dc114b9673563a01345f2b817f03f3876eb2ed7ba1185bce6aa9ef We are aware that some hosts are not seeing scheduled messages in the activity panel in conversations. Our engineers are currently investigating the issue. https://status.hospitable.com/incident/790321 Thu, 14 Sep 2023 01:09:11 -0000 https://status.hospitable.com/incident/790321#a5623389538121076b1b42099d94feaf599ccb010d932474ac9c7d36d48b3775 Our service provider has implemented a solution and we are now experiencing normal performance levels. https://status.hospitable.com/incident/790321 Wed, 13 Sep 2023 22:06:12 -0000 https://status.hospitable.com/incident/790321#a8f51ebebe515a82bba82fdccf9327784e0223792de1502e17a2c524e7d598f2 Our application's performance has improved, but it is not yet back to normal. Our infrastructure provider is still working on a fix. https://status.hospitable.com/incident/790321 Wed, 13 Sep 2023 20:27:07 -0000 https://status.hospitable.com/incident/790321#474bb747efd24f27f1f55ee5db6577026aae74832e671913ad6af4263b2100ca Our engineers have identified a networking issue with a third-party infrastructure provider that is causing degraded performance for our application. The issue is currently being actively investigated. https://status.hospitable.com/incident/790321 Wed, 13 Sep 2023 20:23:56 -0000 https://status.hospitable.com/incident/790321#167917296a51f18651d4a1f5aa0553d4d713a71a35ec9894fcbc2608daea221b We have observed that our application is currently running slower than usual. Our engineers are actively investigating the issue. https://status.hospitable.com/incident/790320 Mon, 04 Sep 2023 16:18:35 -0000 https://status.hospitable.com/incident/790320#10d6b28f45b069b53c8187028e98b4d552d32630ede71c588fdb2e887cfbe104 This incident has been resolved. https://status.hospitable.com/incident/790320 Mon, 04 Sep 2023 16:18:35 -0000 https://status.hospitable.com/incident/790320#10d6b28f45b069b53c8187028e98b4d552d32630ede71c588fdb2e887cfbe104 This incident has been resolved. https://status.hospitable.com/incident/790320 Mon, 04 Sep 2023 16:07:24 -0000 https://status.hospitable.com/incident/790320#acb4b4025a54b82019c87bfd588b08f139a8b611c2b0ce3926f357e1037dc832 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790320 Mon, 04 Sep 2023 16:07:24 -0000 https://status.hospitable.com/incident/790320#acb4b4025a54b82019c87bfd588b08f139a8b611c2b0ce3926f357e1037dc832 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790320 Mon, 04 Sep 2023 15:51:09 -0000 https://status.hospitable.com/incident/790320#5d030f43d3c9f8ee05c597cc1486734f0d682ce1c6187c0544b734d217921aaf We have noticed delays in pulling in reservations from Airbnb. Our engineers are currently investigating this. https://status.hospitable.com/incident/790320 Mon, 04 Sep 2023 15:51:09 -0000 https://status.hospitable.com/incident/790320#5d030f43d3c9f8ee05c597cc1486734f0d682ce1c6187c0544b734d217921aaf We have noticed delays in pulling in reservations from Airbnb. Our engineers are currently investigating this. https://status.hospitable.com/incident/790319 Tue, 29 Aug 2023 20:38:26 -0000 https://status.hospitable.com/incident/790319#f6b923eb6bc4fda62600c906a43f5ba09d87581a02e003457748ff6b0a684cb2 This incident has been resolved and the calendar sync queue has returned to normal levels. There should be no further delays in syncing calendar prices, availability, or min-night stay. https://status.hospitable.com/incident/790319 Mon, 28 Aug 2023 10:08:39 -0000 https://status.hospitable.com/incident/790319#318f90563c5924d3ef689df8dfbc69a49602e04c1fd768505aed3856776a29df Our engineers have identified improvements to enhance performance and are working on them. https://status.hospitable.com/incident/790319 Sun, 27 Aug 2023 04:56:47 -0000 https://status.hospitable.com/incident/790319#5ca193126f1693d7fb46bf9ab21c23be8ba35753d74fa0c7229c9d0a96183e59 We are currently investigating delays in syncing calendar availability, prices, and min-stay between different platforms. However, blocking calendars on other platforms for new and existing reservations isn't affected and is still happening instantly. https://status.hospitable.com/incident/790319 Sun, 27 Aug 2023 04:53:09 -0000 https://status.hospitable.com/incident/790319#f798cb603382a13d6d48027057d710e67c9da5f7937c520785135b511defd7eb We are currently investigating delays in syncing calendar availability, prices, and min-stay between different platforms. However, blocking calendars on other platforms for new and existing reservations isn't affected and is still happening instantly. https://status.hospitable.com/incident/790318 Fri, 25 Aug 2023 14:19:57 -0000 https://status.hospitable.com/incident/790318#7c58d1c70b937daf44f3ee74f6db67a444758403ff9ce26b000a0d893c7fba25 The issue has been resolved and there were no delays observed after 14:17 UTC. https://status.hospitable.com/incident/790318 Fri, 25 Aug 2023 14:04:18 -0000 https://status.hospitable.com/incident/790318#67a6ca35c7ab2e38ae9dfec56cbdb405c4a53871186fda97deb55abec1fe2b4f We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790318 Fri, 25 Aug 2023 14:02:51 -0000 https://status.hospitable.com/incident/790318#9fe4a5d7b4535001003dc2744dd095e5471724acb9003ed0278869af652772e3 We are experiencing delays in processing Airbnb information since 13:20:55 UTC. A fix is being worked on. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 14:05:24 -0000 https://status.hospitable.com/incident/790317#b5813715b167de5694dd43570d8c5181de79b071c4ef4449870df330e0ae2104 This incident has been resolved. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 13:18:31 -0000 https://status.hospitable.com/incident/790317#04285385212d1c9ad9c3de0e97e7fbeb5eefc52fb27d27aedc1adf60bc02bf24 The vendor has implemented a fix. Performance is still being monitored. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790317 Wed, 09 Aug 2023 11:56:28 -0000 https://status.hospitable.com/incident/790317#ac6f26f15ab1fbf6836c69580b5ad179b78477026afce65ac2a859dac38a6434 There is a networking issue with a third-party provider that is affecting our infrastructure. Our engineers are working with them to resolve this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:26:33 -0000 https://status.hospitable.com/incident/790316#e6a37980d20e7516d240a8baa42ba5975a0d2caa4c7074cd691896282dd8aa88 The incident has been resolved. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:26:33 -0000 https://status.hospitable.com/incident/790316#e6a37980d20e7516d240a8baa42ba5975a0d2caa4c7074cd691896282dd8aa88 The incident has been resolved. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:26:33 -0000 https://status.hospitable.com/incident/790316#e6a37980d20e7516d240a8baa42ba5975a0d2caa4c7074cd691896282dd8aa88 The incident has been resolved. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:26:33 -0000 https://status.hospitable.com/incident/790316#e6a37980d20e7516d240a8baa42ba5975a0d2caa4c7074cd691896282dd8aa88 The incident has been resolved. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:26:33 -0000 https://status.hospitable.com/incident/790316#e6a37980d20e7516d240a8baa42ba5975a0d2caa4c7074cd691896282dd8aa88 The incident has been resolved. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:26:33 -0000 https://status.hospitable.com/incident/790316#e6a37980d20e7516d240a8baa42ba5975a0d2caa4c7074cd691896282dd8aa88 The incident has been resolved. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:26:33 -0000 https://status.hospitable.com/incident/790316#e6a37980d20e7516d240a8baa42ba5975a0d2caa4c7074cd691896282dd8aa88 The incident has been resolved. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:55 -0000 https://status.hospitable.com/incident/790316#01531ca8be4f3f0dd713a8aeab26161c0a2228cd97eed90f8e19244e9bab1608 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:55 -0000 https://status.hospitable.com/incident/790316#01531ca8be4f3f0dd713a8aeab26161c0a2228cd97eed90f8e19244e9bab1608 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:55 -0000 https://status.hospitable.com/incident/790316#01531ca8be4f3f0dd713a8aeab26161c0a2228cd97eed90f8e19244e9bab1608 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:55 -0000 https://status.hospitable.com/incident/790316#01531ca8be4f3f0dd713a8aeab26161c0a2228cd97eed90f8e19244e9bab1608 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:55 -0000 https://status.hospitable.com/incident/790316#01531ca8be4f3f0dd713a8aeab26161c0a2228cd97eed90f8e19244e9bab1608 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:55 -0000 https://status.hospitable.com/incident/790316#01531ca8be4f3f0dd713a8aeab26161c0a2228cd97eed90f8e19244e9bab1608 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:55 -0000 https://status.hospitable.com/incident/790316#01531ca8be4f3f0dd713a8aeab26161c0a2228cd97eed90f8e19244e9bab1608 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:40 -0000 https://status.hospitable.com/incident/790316#7928574dc3c46e9f1b3e7a550b3cc8a191e238704b37a20e1fed15c32124e9ad Our application is now accessible again. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:40 -0000 https://status.hospitable.com/incident/790316#7928574dc3c46e9f1b3e7a550b3cc8a191e238704b37a20e1fed15c32124e9ad Our application is now accessible again. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:40 -0000 https://status.hospitable.com/incident/790316#7928574dc3c46e9f1b3e7a550b3cc8a191e238704b37a20e1fed15c32124e9ad Our application is now accessible again. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:40 -0000 https://status.hospitable.com/incident/790316#7928574dc3c46e9f1b3e7a550b3cc8a191e238704b37a20e1fed15c32124e9ad Our application is now accessible again. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:40 -0000 https://status.hospitable.com/incident/790316#7928574dc3c46e9f1b3e7a550b3cc8a191e238704b37a20e1fed15c32124e9ad Our application is now accessible again. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:40 -0000 https://status.hospitable.com/incident/790316#7928574dc3c46e9f1b3e7a550b3cc8a191e238704b37a20e1fed15c32124e9ad Our application is now accessible again. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:13:40 -0000 https://status.hospitable.com/incident/790316#7928574dc3c46e9f1b3e7a550b3cc8a191e238704b37a20e1fed15c32124e9ad Our application is now accessible again. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:12:04 -0000 https://status.hospitable.com/incident/790316#70138a4cfb101d65bdbbe779b58395cd29912fcc6fe731e6aabb33f732f1ba95 We believe this is a networking issue. Our engineers are still investigating. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:12:04 -0000 https://status.hospitable.com/incident/790316#70138a4cfb101d65bdbbe779b58395cd29912fcc6fe731e6aabb33f732f1ba95 We believe this is a networking issue. Our engineers are still investigating. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:12:04 -0000 https://status.hospitable.com/incident/790316#70138a4cfb101d65bdbbe779b58395cd29912fcc6fe731e6aabb33f732f1ba95 We believe this is a networking issue. Our engineers are still investigating. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:12:04 -0000 https://status.hospitable.com/incident/790316#70138a4cfb101d65bdbbe779b58395cd29912fcc6fe731e6aabb33f732f1ba95 We believe this is a networking issue. Our engineers are still investigating. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:12:04 -0000 https://status.hospitable.com/incident/790316#70138a4cfb101d65bdbbe779b58395cd29912fcc6fe731e6aabb33f732f1ba95 We believe this is a networking issue. Our engineers are still investigating. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:12:04 -0000 https://status.hospitable.com/incident/790316#70138a4cfb101d65bdbbe779b58395cd29912fcc6fe731e6aabb33f732f1ba95 We believe this is a networking issue. Our engineers are still investigating. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:12:04 -0000 https://status.hospitable.com/incident/790316#70138a4cfb101d65bdbbe779b58395cd29912fcc6fe731e6aabb33f732f1ba95 We believe this is a networking issue. Our engineers are still investigating. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:03:22 -0000 https://status.hospitable.com/incident/790316#1daa1a3bc5493e2071a5727a3a43a858da71a30e21ae9a5c4a91fccb6c7a04aa We are continuing to investigate this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:03:22 -0000 https://status.hospitable.com/incident/790316#1daa1a3bc5493e2071a5727a3a43a858da71a30e21ae9a5c4a91fccb6c7a04aa We are continuing to investigate this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:03:22 -0000 https://status.hospitable.com/incident/790316#1daa1a3bc5493e2071a5727a3a43a858da71a30e21ae9a5c4a91fccb6c7a04aa We are continuing to investigate this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:03:22 -0000 https://status.hospitable.com/incident/790316#1daa1a3bc5493e2071a5727a3a43a858da71a30e21ae9a5c4a91fccb6c7a04aa We are continuing to investigate this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:03:22 -0000 https://status.hospitable.com/incident/790316#1daa1a3bc5493e2071a5727a3a43a858da71a30e21ae9a5c4a91fccb6c7a04aa We are continuing to investigate this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:03:22 -0000 https://status.hospitable.com/incident/790316#1daa1a3bc5493e2071a5727a3a43a858da71a30e21ae9a5c4a91fccb6c7a04aa We are continuing to investigate this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:03:22 -0000 https://status.hospitable.com/incident/790316#1daa1a3bc5493e2071a5727a3a43a858da71a30e21ae9a5c4a91fccb6c7a04aa We are continuing to investigate this issue. https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:00:16 -0000 https://status.hospitable.com/incident/790316#999ecff7cea17ef456513e1546b140a59ed409e4c78889d8a59b55f0adef7d8d We are currently investigating a partial outage of the web application https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:00:16 -0000 https://status.hospitable.com/incident/790316#999ecff7cea17ef456513e1546b140a59ed409e4c78889d8a59b55f0adef7d8d We are currently investigating a partial outage of the web application https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:00:16 -0000 https://status.hospitable.com/incident/790316#999ecff7cea17ef456513e1546b140a59ed409e4c78889d8a59b55f0adef7d8d We are currently investigating a partial outage of the web application https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:00:16 -0000 https://status.hospitable.com/incident/790316#999ecff7cea17ef456513e1546b140a59ed409e4c78889d8a59b55f0adef7d8d We are currently investigating a partial outage of the web application https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:00:16 -0000 https://status.hospitable.com/incident/790316#999ecff7cea17ef456513e1546b140a59ed409e4c78889d8a59b55f0adef7d8d We are currently investigating a partial outage of the web application https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:00:16 -0000 https://status.hospitable.com/incident/790316#999ecff7cea17ef456513e1546b140a59ed409e4c78889d8a59b55f0adef7d8d We are currently investigating a partial outage of the web application https://status.hospitable.com/incident/790316 Wed, 09 Aug 2023 10:00:16 -0000 https://status.hospitable.com/incident/790316#999ecff7cea17ef456513e1546b140a59ed409e4c78889d8a59b55f0adef7d8d We are currently investigating a partial outage of the web application https://status.hospitable.com/incident/790315 Thu, 22 Jun 2023 22:19:06 -0000 https://status.hospitable.com/incident/790315#500d60d97572f4844ad2641f183e12d1f7d2b7f0e1be4e8cf49ada04d8907c79 This incident has been resolved. https://status.hospitable.com/incident/790315 Thu, 22 Jun 2023 20:43:14 -0000 https://status.hospitable.com/incident/790315#5be1310f36116fe5cca52f9846d2484de48bb7f6c41eeca870a4c1b275aa4ff8 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. See more from Airbnb here: https://airbnbapi.statuspage.io/incidents/tx6z0zm2rfmg This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790314 Tue, 13 Jun 2023 21:37:19 -0000 https://status.hospitable.com/incident/790314#55afea8a0b2c3984bbcc97e3933ed7139586843a6e184ca18bc80459f2f5083c Our systems are fully operational. https://status.hospitable.com/incident/790314 Tue, 13 Jun 2023 21:21:33 -0000 https://status.hospitable.com/incident/790314#e6d408a6255e7cb5c0d9f8f9b2854045613b9caa758dd572df438935adc9327c Our email alerts are being delivered as expected, and all systems are stable. Our engineers will keep monitoring the performance. https://status.hospitable.com/incident/790314 Tue, 13 Jun 2023 21:07:06 -0000 https://status.hospitable.com/incident/790314#1092b9c4261c23c731e735e702b9fd258189a3892625cb84b50c2d58d8ee96a0 Our direct booking websites are now stable, and performance is being monitored. https://status.hospitable.com/incident/790314 Tue, 13 Jun 2023 20:16:48 -0000 https://status.hospitable.com/incident/790314#31d243032742986e132dcbb79d4ab279ff717d04a6fb17f4103c50adc94d089b The incident with AWS also impacts our direct booking websites. https://status.hospitable.com/incident/790314 Tue, 13 Jun 2023 19:53:10 -0000 https://status.hospitable.com/incident/790314#567eac41fde6c113537fe9edee77c1d0b72a9f15ffdf2f1777a5950fae9a0fb7 AWS is experiencing an outage. Learn more here: https://health.aws.amazon.com/health/status So far this impacts our ability to send email alerts which can impact hosts and teammates directly. Messages to guests who booked through an OTA are not impacted. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:58:12 -0000 https://status.hospitable.com/incident/790313#4a63765023b3319e18217b603f9be349282580e45770b6d6fcc106a8c86cf40a The issue has been resolved. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:58:12 -0000 https://status.hospitable.com/incident/790313#4a63765023b3319e18217b603f9be349282580e45770b6d6fcc106a8c86cf40a The issue has been resolved. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:58:12 -0000 https://status.hospitable.com/incident/790313#4a63765023b3319e18217b603f9be349282580e45770b6d6fcc106a8c86cf40a The issue has been resolved. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:55:30 -0000 https://status.hospitable.com/incident/790313#2c123587d469827154b106c878d66fb63ef28fbf1760e16c71e5a9da73c1942a Our systems are recovering. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:55:30 -0000 https://status.hospitable.com/incident/790313#2c123587d469827154b106c878d66fb63ef28fbf1760e16c71e5a9da73c1942a Our systems are recovering. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:55:30 -0000 https://status.hospitable.com/incident/790313#2c123587d469827154b106c878d66fb63ef28fbf1760e16c71e5a9da73c1942a Our systems are recovering. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:42:44 -0000 https://status.hospitable.com/incident/790313#b49aabf565bad47dbd31aa7d05ebcac72c210bf425ad5465ccea96f76b0be993 Our engineers have deployed a fix, and we are monitoring the situation. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:42:44 -0000 https://status.hospitable.com/incident/790313#b49aabf565bad47dbd31aa7d05ebcac72c210bf425ad5465ccea96f76b0be993 Our engineers have deployed a fix, and we are monitoring the situation. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:42:44 -0000 https://status.hospitable.com/incident/790313#b49aabf565bad47dbd31aa7d05ebcac72c210bf425ad5465ccea96f76b0be993 Our engineers have deployed a fix, and we are monitoring the situation. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:41:11 -0000 https://status.hospitable.com/incident/790313#dfe0524b4d606f526d89d51744b964b959d3a68ce292d187d5ca4585f037470b Issue has been identified and fix is being deployed. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:41:11 -0000 https://status.hospitable.com/incident/790313#dfe0524b4d606f526d89d51744b964b959d3a68ce292d187d5ca4585f037470b Issue has been identified and fix is being deployed. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:41:11 -0000 https://status.hospitable.com/incident/790313#dfe0524b4d606f526d89d51744b964b959d3a68ce292d187d5ca4585f037470b Issue has been identified and fix is being deployed. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:30:08 -0000 https://status.hospitable.com/incident/790313#90275bbef3d73d7d21707c70e270b3c60dcbff9f5c49fa1e217758d9eb475190 We are continuing to investigate this issue. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:30:08 -0000 https://status.hospitable.com/incident/790313#90275bbef3d73d7d21707c70e270b3c60dcbff9f5c49fa1e217758d9eb475190 We are continuing to investigate this issue. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:30:08 -0000 https://status.hospitable.com/incident/790313#90275bbef3d73d7d21707c70e270b3c60dcbff9f5c49fa1e217758d9eb475190 We are continuing to investigate this issue. https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:28:10 -0000 https://status.hospitable.com/incident/790313#a6224db90941e0795e0766d5cfde1efc07d22ae022681eb59ddab3f50676d2c8 We are currently investigating an outage of our application https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:28:10 -0000 https://status.hospitable.com/incident/790313#a6224db90941e0795e0766d5cfde1efc07d22ae022681eb59ddab3f50676d2c8 We are currently investigating an outage of our application https://status.hospitable.com/incident/790313 Mon, 12 Jun 2023 20:28:10 -0000 https://status.hospitable.com/incident/790313#a6224db90941e0795e0766d5cfde1efc07d22ae022681eb59ddab3f50676d2c8 We are currently investigating an outage of our application https://status.hospitable.com/incident/790312 Tue, 16 May 2023 16:33:54 -0000 https://status.hospitable.com/incident/790312#1c852194a20ce316b854239f0d60a8788a5984fec54c82021394344f65d3a251 We are seeing errors reduce and successful API calls return to normal level. https://status.hospitable.com/incident/790312 Tue, 16 May 2023 13:17:42 -0000 https://status.hospitable.com/incident/790312#23b6274bbb0058b30721309f8e092e50680053eb31e84e7e0cc35012b4104acf Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation and working to reduce the number of errors we are receiving from Vrbo. This may affect some of our operations until Vrbo errors have decreased. https://status.hospitable.com/incident/790311 Wed, 10 May 2023 18:29:22 -0000 https://status.hospitable.com/incident/790311#cd00ca73d801b4fd6c779e24a7187a8c42865bd44f4c18f97665fd8984f7699e Airbnb have reported they have fixed the cause of the issues and we are seeing our operations return to normal. https://status.hospitable.com/incident/790311 Wed, 10 May 2023 14:45:50 -0000 https://status.hospitable.com/incident/790311#b84189790cff56e5ef73902703f5cfd97a2abadea756cb19c837f92935584450 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation and working to reduce the number of errors we are receiving from Airbnb. This may affect some of our operations until Airbnb errors have decreased. https://status.hospitable.com/incident/790310 Wed, 03 May 2023 19:31:28 -0000 https://status.hospitable.com/incident/790310#8c025873ba778775cd036be3833070237f1323d8f996a15282fc0a852f7a03ba This has been resolved. If your Vrbo account is still disconnected, please try resetting your Vrbo password and then reconnecting in Hospitable with the new password. If you're not able to reset the password or that's not successful in keeping your account connected. Call the Vrbo tech team (877.239.2592) and ask them to reset your account by doing the following: - Clear out all 2FA numbers - Clear out all logged in sessions. This is possible for them to do when using Hospitable.com. https://status.hospitable.com/incident/790310 Wed, 03 May 2023 14:44:55 -0000 https://status.hospitable.com/incident/790310#9501a6c9dfd6f88d884c7b963dc21f160b9bfb4237d536c432b2ca884e37912e Our developers have made some changes to our endpoints and we are now seeing far fewer disconnections. If your channel is still disconnected or you have recently reconnected your channel and it disconnected, please try re-connect again and it should remain connected now. https://status.hospitable.com/incident/790310 Tue, 02 May 2023 18:51:32 -0000 https://status.hospitable.com/incident/790310#e46dde2f41957fabce30fca95df81a4b63c2c1a63fe82e29b84db21ed9e11bd9 Vrbo's API error rate has significantly decreased, allowing more accounts to get connected. Please reattempt to connect if you are still disconnected. https://status.hospitable.com/incident/790310 Tue, 02 May 2023 15:37:49 -0000 https://status.hospitable.com/incident/790310#e6aa1824ddd6146639bb6b08b7f2a78a6bc179be95cdfbf4ec5c4776b48c3fa6 If your Vrbo account is currently disconnected or it has been disconnected multiple times and two-factor authentication is enabled in your Vrbo account, please try resetting your Vrbo password and then reconnecting in Hospitable with the new password. If you're not able to reset the password or that's not successful in keeping your account connected. Call the Vrbo tech team (877.239.2592) and ask them to reset your account by doing the following: - Clear out all 2FA numbers - Clear out all logged in sessions. This is possible for them to do when using Hospitable.com. https://status.hospitable.com/incident/790306 Wed, 19 Apr 2023 16:13:17 -0000 https://status.hospitable.com/incident/790306#1d93e09ec6f6fe140114a3d1922531b011aef8094b1e174fb7ee59c3456d09f4 Booking.com has communicated that there is no connectivity issue with Hospitable.com, and has requested that any hosts which see missing guest messages that were sent as a reply to an email should contact their customer support. Our recommendation is also to please be sure that you have everything setup correctly so that there is only 1 special request contact created, and it is the unique one provided by us. https://status.hospitable.com/incident/790309 Wed, 19 Apr 2023 15:59:51 -0000 https://status.hospitable.com/incident/790309#9038df996b95ae71242d4db4c0e36de2d5b0ed502b187085c1bc87ba9f85c5f9 After further investigation, it has been determined that there was no further impact related to the update from our lock integration partner which triggered the emails to be sent. https://status.hospitable.com/incident/790309 Tue, 18 Apr 2023 23:04:05 -0000 https://status.hospitable.com/incident/790309#1c31e9fc3a65ab4ccc920f56e5405ac5d9f80004c75de4e965043c371c687d43 The likely cause of these 'Schlage locks disconnected' notifications being sent has been identified. Our engineers are working with our lock integrator, Yonomi, to investigate if there will be any ongoing issues on the impacted locks. https://status.hospitable.com/incident/790306 Tue, 18 Apr 2023 15:07:12 -0000 https://status.hospitable.com/incident/790306#8ed05aa786f3c72e1765522110144cfd45046730a9deceacb50e694e03bd5fdf Starting 2023-03-31 at 14:33:31 UTC and ongoing currently, Booking.com is not sending guest messages to the Hospitable.com special request contact email if the guest sent the message as a reply to an email or from the Booking.com web app. This means that those messages are not coming into the Hospitable.com Inbox as expected. **We are receiving guest messages that are sent via the Booking.com mobile app.** We are working with Booking.com to investigate why these messages and aren't being sent to us and resolve the issue. https://status.hospitable.com/incident/790309 Tue, 18 Apr 2023 01:38:16 -0000 https://status.hospitable.com/incident/790309#ed46c3961417b0764dba9928712fe6af7df7bdff63bad10ac348b5b247eab0df We are aware of an incident where some hosts are being notified that their Schlage account has been disconnected. On first inspection, the associated Schlage accounts appear to be connected without issue. Our engineers are actively investigating to see if there is any further impact. https://status.hospitable.com/incident/790308 Sat, 15 Apr 2023 17:11:05 -0000 https://status.hospitable.com/incident/790308#38f6ad447a62aed5fbef29686f074434c65df4a77b145addf8144618979527c1 This incident has been resolved. https://status.hospitable.com/incident/790308 Sat, 15 Apr 2023 16:21:04 -0000 https://status.hospitable.com/incident/790308#6ad4de5616f5640b93ea15703961056ca8f5b4e579dae69a0324bff8c6036113 A fix has been implemented and we're monitoring the results. https://status.hospitable.com/incident/790308 Sat, 15 Apr 2023 16:07:15 -0000 https://status.hospitable.com/incident/790308#a5a6153541ef758560d01e32b1480e568ca24513e3411df2d6c5d77d7be48ca8 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790307 Tue, 04 Apr 2023 13:17:39 -0000 https://status.hospitable.com/incident/790307#57ca2e5bcc12c83571611244d639e8f23216772e12c8b4f5a27351832c0ed778 The communication issue between internal services has been fixed and all codes for new reservations can be created successfully. Additionally, we triggered a resync of all matched locks to ensure codes for all reservations are created. https://status.hospitable.com/incident/790307 Mon, 03 Apr 2023 18:13:35 -0000 https://status.hospitable.com/incident/790307#a49736e2820d1716423ff12c6505f6317507d455390fc9380802ca835574ef80 We've identified the issue in the communication with the internal authentication service which prevented the codes from being created. This happened after the migration to the new cluster. Fix was deployed so that all future codes will be created as expected. We're currently working on creating and updating codes that were impacted during the span of the incident. https://status.hospitable.com/incident/790307 Mon, 03 Apr 2023 15:30:45 -0000 https://status.hospitable.com/incident/790307#bab81a1630c8050b7bbf00f80d59dd45e6b5a443281a8c3183949ff78684c08f We detected that the smart lock service is unable to successfully create and send codes following a cluster migration https://status.hospitable.com/incident/790305 Mon, 27 Mar 2023 14:14:22 -0000 https://status.hospitable.com/incident/790305#a3ca667c89f76bda4e952225222d59ca486292c3026038f1e2d690ad6f8d74fe After further investigation, we determined that the impact of this incident is limited to a small subset of hosts who have a large number of Vrbo listings, within individual connected accounts. We are closing the incident and will communicate privately with affected customers. The issue originated from new rate limits enacted by Vrbo, impacting our ability to sync large accounts. We are in the process of refactoring our setup to avoid hitting the rate limits, for those affected customers, in the future. https://status.hospitable.com/incident/790305 Sun, 26 Mar 2023 09:22:28 -0000 https://status.hospitable.com/incident/790305#d67a6ce1b90cfb0f10cae3a4c39bec30dec1424cbf836d68c68e551f659c2e1c Vrbo is currently experiencing an elevated rate of API errors, which started on March 24 15:00 UTC. We are monitoring the situation and working to reduce the number of errors we are receiving from Vrbo. This may affect some of our operations until Vrbo errors have decreased. https://status.hospitable.com/incident/790303 Tue, 28 Feb 2023 21:53:32 -0000 https://status.hospitable.com/incident/790303#2a24c8ca54542ebb98b3fcd75ff7e0769cae2d8a270de162f926e47212dfd81e We have identified a small number of users who have been able to abuse our APIs, sending large amounts of traffic to our API causing a number of intermittent errors to occur. We have taken steps to further protect ourselves, and the application, moving forward. https://status.hospitable.com/incident/790304 Tue, 28 Feb 2023 19:59:30 -0000 https://status.hospitable.com/incident/790304#62053502828c4bc1cdff3738635ea26a71935e17f7989b695568ef955f679475 This incident has been resolved. https://status.hospitable.com/incident/790304 Tue, 28 Feb 2023 19:44:49 -0000 https://status.hospitable.com/incident/790304#5c10c54138e90ee9fae8805f223b3ab69a50f790e52b4b37edbb5d926ca0b3cb Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790303 Tue, 28 Feb 2023 03:53:27 -0000 https://status.hospitable.com/incident/790303#328bfcf8e077ece63c47b4ee67f81b46edf92600727f7c1864db7576365c70a6 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790303 Tue, 28 Feb 2023 03:38:09 -0000 https://status.hospitable.com/incident/790303#1c07a091a2084eade3c525c2ee8d0b316046bccd9406a28b043daa98ff10c4da We are currently investigating this issue. https://status.hospitable.com/incident/790303 Tue, 28 Feb 2023 02:42:30 -0000 https://status.hospitable.com/incident/790303#147ca1268b58423f040cf3f432bbd7960c4205d54bed285c5ed5e5ce66c1bcc9 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790303 Tue, 28 Feb 2023 02:35:32 -0000 https://status.hospitable.com/incident/790303#eb6f2d67f296a560063e6d6138eb7820ae50be5158f921ec7d9b7f24a0e0cbc0 We are currently investigating this issue. https://status.hospitable.com/incident/790303 Tue, 28 Feb 2023 00:16:17 -0000 https://status.hospitable.com/incident/790303#73abb92440390fc2e04c8f6b0d2df026c9f31a8a4c6d0af2ee474f97b4211588 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790303 Tue, 28 Feb 2023 00:06:57 -0000 https://status.hospitable.com/incident/790303#3cd66b7e00273a97216a40409f880ce93914f7fff7d91def1a7974d85f42cd5c We are currently investigating this issue. https://status.hospitable.com/incident/790303 Mon, 27 Feb 2023 23:46:30 -0000 https://status.hospitable.com/incident/790303#50e7b131fff62ffbe3bf5ac465896a9ed2b9c12ba295468999604d630720f3ae A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790303 Mon, 27 Feb 2023 23:41:35 -0000 https://status.hospitable.com/incident/790303#67a8b3ca2dcd5cbf9d69efe06be40195ee2efba2150ca81ff38360c4b6aa8c7c We are currently investigating this issue. https://status.hospitable.com/incident/790303 Mon, 27 Feb 2023 23:38:45 -0000 https://status.hospitable.com/incident/790303#1e02f59b3404b2c0700ad20febc5c5c37b2c9afdbdceb29b6874ab1c929c52b1 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790303 Mon, 27 Feb 2023 23:37:32 -0000 https://status.hospitable.com/incident/790303#2e59cc4b4a4d9bd50caf59d2118e76991f1922df3853d269a69fa5b09ef1ef1d We are monitoring the success of the latest fix. https://status.hospitable.com/incident/790303 Mon, 27 Feb 2023 23:31:13 -0000 https://status.hospitable.com/incident/790303#fbb85f58267ceb9ffb42a74455753ed390215e60a5eff7aa9acc652a9e6768c3 We are currently investigating this issue. https://status.hospitable.com/incident/790303 Mon, 27 Feb 2023 23:04:07 -0000 https://status.hospitable.com/incident/790303#d06c9f906d76b53613b5a02593f4290a1cf4237ea619bba7417320baef4c0cf1 A fix has been implemented and users are again able to login. We are monitoring the success of the changes. https://status.hospitable.com/incident/790303 Mon, 27 Feb 2023 23:00:49 -0000 https://status.hospitable.com/incident/790303#c0201a1ecd6ac8d4ec8f401a9c94750247ad87621d947bd3f1fee5a41dc15ee2 The app cannot be logged in to and our engineers are investigating the issue https://status.hospitable.com/incident/790302 Wed, 15 Feb 2023 16:28:30 -0000 https://status.hospitable.com/incident/790302#c9c332ce62d6b586bfaa55ebed9c7c45c9976dd7a89ed597f133eaccc452fb68 After careful monitoring we are happy we have resolved the issues related to the Booking.com API. https://status.hospitable.com/incident/790302 Wed, 15 Feb 2023 10:30:26 -0000 https://status.hospitable.com/incident/790302#d2c4bf5bab13c9e7588d124f6fee9404a1f54e5897f2797100b406094f3cd709 A fix has been implement and we are monitoring the results, initially checks show Booking.com interactions returning to normal. We will continue to monitor throughout the day. https://status.hospitable.com/incident/790302 Tue, 14 Feb 2023 18:23:59 -0000 https://status.hospitable.com/incident/790302#8d15799bece9830118103d3e8f420efe1e31856e465ef67c8defbbf2fd024c19 We are experiencing elevated errors when interacting with the Booking.com API. This may sometimes result in data like price, minimum night stay, or availability not updating on Booking.com. We are further investigating the cause and looking for a solution. https://status.hospitable.com/incident/790301 Fri, 27 Jan 2023 18:27:48 -0000 https://status.hospitable.com/incident/790301#8abe4011b7f8c1fac3ea865b45a819c1698a8f0d7b7e2c35703c6d8174753d6f This issue has now been resolved. https://status.hospitable.com/incident/790301 Fri, 27 Jan 2023 18:27:48 -0000 https://status.hospitable.com/incident/790301#8abe4011b7f8c1fac3ea865b45a819c1698a8f0d7b7e2c35703c6d8174753d6f This issue has now been resolved. https://status.hospitable.com/incident/790301 Fri, 27 Jan 2023 17:29:05 -0000 https://status.hospitable.com/incident/790301#c40bdf89f8feedc987dafb647831d2c8a5ea640d43772bf0fc47637bfa83c716 We have identified the issue. These errors are being caused by a third-party authentication mechanism not working as expected. We are currently working on a solution. https://status.hospitable.com/incident/790301 Fri, 27 Jan 2023 17:29:05 -0000 https://status.hospitable.com/incident/790301#c40bdf89f8feedc987dafb647831d2c8a5ea640d43772bf0fc47637bfa83c716 We have identified the issue. These errors are being caused by a third-party authentication mechanism not working as expected. We are currently working on a solution. https://status.hospitable.com/incident/790301 Fri, 27 Jan 2023 16:41:06 -0000 https://status.hospitable.com/incident/790301#1346dbdf080866e967bc637b12e2b8ec53038ba695eda575d249c6c265d0bc67 We're experiencing an elevated level of API errors and are currently looking into the issue. This could results in some messages not sending & trouble connecting accounts. https://status.hospitable.com/incident/790301 Fri, 27 Jan 2023 16:41:06 -0000 https://status.hospitable.com/incident/790301#1346dbdf080866e967bc637b12e2b8ec53038ba695eda575d249c6c265d0bc67 We're experiencing an elevated level of API errors and are currently looking into the issue. This could results in some messages not sending & trouble connecting accounts. https://status.hospitable.com/incident/790300 Sat, 19 Nov 2022 17:33:46 -0000 https://status.hospitable.com/incident/790300#68dea0f9a0ccf0c45468c6391646e4647bd97eea5fe174c9aeaf12b66f18b7d7 This incident has been resolved. https://status.hospitable.com/incident/790300 Sat, 19 Nov 2022 17:13:13 -0000 https://status.hospitable.com/incident/790300#b4ea54baffbda5a5792c01b45f48c10580292db6907ae977e6bd49551b4c9fb7 We are still seeing intermittent issues and continue to investigate. https://status.hospitable.com/incident/790300 Sat, 19 Nov 2022 17:04:48 -0000 https://status.hospitable.com/incident/790300#dafda6c045d2f5845021851fd0e0dcf2f03b18ab7a860cf7730fc3b10209bfd9 A fix has been implemented and we're monitoring the results https://status.hospitable.com/incident/790300 Sat, 19 Nov 2022 16:44:43 -0000 https://status.hospitable.com/incident/790300#0dbef6413235853406f21c376a5ccfffb11ed4f0f0e999244e6c17096c173a1a Some users may not be able to login currently. We are investigating this issue. https://status.hospitable.com/incident/790299 Wed, 09 Nov 2022 23:18:26 -0000 https://status.hospitable.com/incident/790299#6733e6496b8da7d24b069edf167c35c500653f252837ee1810d503f108716678 Please attempt to reconnect any still disconnected Vrbo accounts and verify your 2-factor authentication. If you are unable to reconnect, please wait 2 hours and try again. If after a couple of tries you are still unable to connect, it is likely because of too many attempts at once or from different locations. When we attempt to reconnect accounts it can appear to Vrbo as coming from different locations. (Please be sure you're not using a VPN while trying to login!) If you're not using a VPN, the best course of action at this point is to give the Vrbo tech team a call (877.239.2592) and ask them to reset your account. Specifically ask them to: Clear out all 2FA numbers Clear out all logged in sessions --------- A full write-up as to the cause of this incident will be in the post-mortem. https://status.hospitable.com/incident/790299 Wed, 09 Nov 2022 14:48:22 -0000 https://status.hospitable.com/incident/790299#d32422212d3e5686c3f47955135389887d49b22a1ec06b89846b97fb7be76939 Please attempt to reconnect any still disconnected Vrbo accounts and verify your 2-factor authentication. If you are unable to reconnect, please wait 2 hours and try again. The fix that was implemented has been successful in allowing the reconnection of accounts, and we are continuing to monitor the results. https://status.hospitable.com/incident/790299 Tue, 08 Nov 2022 22:31:12 -0000 https://status.hospitable.com/incident/790299#095b5cb9b409d4fdbad668be39ce3ec824513e1de6c9e8ca555186dec6a2222a A fix has been implemented and we're monitoring the results. You can now reconnect your account and verify your 2 factor authentication. If you are not able to reconnect on the first try, please wait a few hours before trying again. https://status.hospitable.com/incident/790299 Tue, 08 Nov 2022 01:24:36 -0000 https://status.hospitable.com/incident/790299#e57c2101dbeeb4b84a39e23402f1e87a37e5a7747411607a63ec4d47d901541e Any communication with Vrbo guests should be done in the Vrbo app until the incident is resolved. The Hospitable property iCal can be imported into Vrbo to ensure that your calendars are synced. See our article on how to find that here: https://my.hospitable.com/support-documentation/article/4828978-is-there-an-ical-feed-of-reservations-for-my-property --------------------- We are reworking the Vrbo channel authentication to account for changes/issues coming from Vrbo that are currently not allowing us to connect to any Vrbo accounts. Unfortunately, we do not expect this to be resolved until tomorrow (November 8). https://status.hospitable.com/incident/790299 Tue, 08 Nov 2022 00:17:49 -0000 https://status.hospitable.com/incident/790299#51b4e1307bccf976b672b3ce67b182a394c4d3a094c739e321d727b7a86e712f We are reworking the Vrbo channel authentication to account for changes/issues coming from Vrbo that are currently not allowing us to connect to any Vrbo accounts. Unfortunately, we do not expect this to be resolved until tomorrow (November 8). https://status.hospitable.com/incident/790299 Mon, 07 Nov 2022 23:30:10 -0000 https://status.hospitable.com/incident/790299#16761fa57c8457dcaac8afd9340c868537598af5b3b8e24fd0b5cf8331845e06 We have found that the Vrbo connection flow requirements have either changed or are down for their API. We are working on a workaround for this so that channels can be reconnected. https://status.hospitable.com/incident/790299 Mon, 07 Nov 2022 21:04:31 -0000 https://status.hospitable.com/incident/790299#20769ce5c3bf1b329f58bccb6d55e8bb93af9c37d8a33748505e03d45d89d8b2 We are continuing to investigate this issue. https://status.hospitable.com/incident/790299 Mon, 07 Nov 2022 20:16:31 -0000 https://status.hospitable.com/incident/790299#cc52f2d8ac210bf548f4041ac076731c9a4d09623aea3424d103ac791406460d Vrbo is currently experiencing an elevated rate of API errors, which may cause issues syncing reservations or connecting your VRBO account. Our engineering team has been alerted and is actively investigating the errors. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790298 Tue, 01 Nov 2022 10:42:52 -0000 https://status.hospitable.com/incident/790298#c00595d058d80df051879cb792c89c87dc2d0b5dca9d33bb75593714509d37b7 This incident has been resolved. https://status.hospitable.com/incident/790298 Tue, 01 Nov 2022 04:42:30 -0000 https://status.hospitable.com/incident/790298#85ab44de66c932e0d54ae89c5bfbdf46dfd5a5bba7b260ff33b9ebb592c7e795 We are seeing services come back online successfully, we are continuing to monitor impact. https://status.hospitable.com/incident/790298 Tue, 01 Nov 2022 04:33:57 -0000 https://status.hospitable.com/incident/790298#14c7c41835905fbbb11d72ba56c7d225de65915ced721671e1b476b4251152f9 Our hosting provider, DigitalOcean, is currently performing maintenance which appears to be impacting our services. We are continuing to investigate to assess impact. https://status.hospitable.com/incident/790298 Tue, 01 Nov 2022 04:23:06 -0000 https://status.hospitable.com/incident/790298#2236f45dfcbe44efcaa4831f349689e4ea5ff33fc2debdf5852f40a4ef44f991 We are currently investigating an outage of the web application. Users will receive a Server error when attempting to login. https://status.hospitable.com/incident/790297 Fri, 28 Oct 2022 12:47:41 -0000 https://status.hospitable.com/incident/790297#eb4d0ff3bc4e5ee7e8f58384a5d2e3001e4ee414ac93999ebe89cc045bf1e7ee We have confirmed with PriceLabs that this issue is now resolved and calendar data is syncing as expected again without issues. https://status.hospitable.com/incident/790297 Thu, 27 Oct 2022 12:29:26 -0000 https://status.hospitable.com/incident/790297#edb84e73f7f18d1c3be895eae57e86809d7de38c2056cc4fd6b6a32810e0b631 We've been working with the PriceLabs team to get to the root cause. We have identified and have fixed the underlying problem and are now monitoring the results. PriceLabs will be running retries for all affected accounts starting from 14:00 UTC which should resolve the connection issues and we expect the follow day's syncs from PriceLabs to complete successfully and to no longer report connectivity issues. https://status.hospitable.com/incident/790297 Thu, 27 Oct 2022 07:43:36 -0000 https://status.hospitable.com/incident/790297#8da61e888dcf1d5371e9bdd78138cd6f1c54eab7124d5277f6d33ad62adafe44 We are continuing to work with PriceLabs to determine the cause of this issue, the connectivity issue is only affecting a small portion of our properties connected to PriceLabs. We continue to still see a large number of properties have their calendar updated successfully through the PriceLabs integration. https://status.hospitable.com/incident/790297 Wed, 26 Oct 2022 01:50:58 -0000 https://status.hospitable.com/incident/790297#d5f233736b2ce23c70801fefcb746f319b3650fe2f949f4046f8c7d661675d02 We are currently investigating the issue with PriceLabs not being able to sync with Hospitable property calendars. Affected properties will receive an error message in PriceLabs asking the user to reconnect their Airbnb/Vrbo accounts in Hospitable. This only means that PriceLabs is not able to sync with the property, and does not necessarily mean the Airbnb/Vrbo account is disconnected. No further action is required on Hospitable as long as the Airbnb/Vrbo/Booking.com account is connected (you would see a banner in the app if it was actually disconnected). All other features continue to function as normal. https://status.hospitable.com/incident/790296 Tue, 25 Oct 2022 12:03:02 -0000 https://status.hospitable.com/incident/790296#44e820ef47484e441a03e016b07548a4f4197aad583187a7d2e1df6c5961c477 The underlying issue has been resolved. If customers are still seeing incorrect data in the Hospitable calendar, or on your channels; you can force a sync from the PriceLabs calendar and we will be able to process the updates from PriceLabs as expected. https://status.hospitable.com/incident/790296 Tue, 25 Oct 2022 03:17:01 -0000 https://status.hospitable.com/incident/790296#b68382c2c7e28db1dc621a15e80f779759f27353394c324566083b14cbd5e21d We are currently investigating the issue with PriceLabs not being able to sync with Hospitable property calendars. https://status.hospitable.com/incident/790295 Mon, 24 Oct 2022 11:00:05 -0000 https://status.hospitable.com/incident/790295#3976891438faa6bcd0b71e1fc109843d6e72cc56626967b716b31e0fe413568f Maintenance completed https://status.hospitable.com/incident/790295 Mon, 24 Oct 2022 10:29:56 -0000 https://status.hospitable.com/incident/790295#b28d4d3e7c8d7c826cdaf74d55ac7893b0587e340135972085ef0c67a915cd9b We need to perform an emergency maintenance to our API, this will result in a short period of unavailability for our application. Other services remain unaffected. https://status.hospitable.com/incident/790294 Mon, 24 Oct 2022 10:27:45 -0000 https://status.hospitable.com/incident/790294#c7a79bc2d08aa9eba8ebdf35f75eac115ea38af8579d23c305f2ed6232a2b6bc This incident has been resolved. https://status.hospitable.com/incident/790294 Sun, 23 Oct 2022 23:00:18 -0000 https://status.hospitable.com/incident/790294#c566538a01c73be4f2d456f8206f8263cece0e64c48e3b8ef8b18f1d332bf99f We're experiencing an elevated level of API errors which started at approximately 23 October 2022 12:00 UTC. Our engineers have implemented some adjustments to mitigate the issue. We are still monitoring in order to determine if a further fix is required. You may experience delays in loading the calendar on the Hospitable website and app, and in processing updates through the API. This applies to calendars being managed by PriceLabs. https://status.hospitable.com/incident/790293 Sat, 15 Oct 2022 22:42:39 -0000 https://status.hospitable.com/incident/790293#ca0059b6f82be3ff96059e39e0fa729a4b163d0b30f683e3059c3d52f0dfa46f This incident has been resolved. https://status.hospitable.com/incident/790293 Sat, 15 Oct 2022 20:32:56 -0000 https://status.hospitable.com/incident/790293#06f6790c742e8744726a71c6f074dff51ade34aa1cb1c8d5301816d1e6d9c163 Our hosting provider is experiencing intermittent networking issues, this is occasionally affecting the availability and performance of our web application, we are continuing to monitor the situation. https://status.hospitable.com/incident/790293 Sat, 15 Oct 2022 20:25:05 -0000 https://status.hospitable.com/incident/790293#93b1595daf2cad8b201cec128e584eb45c192e587aacf73df8b408ea189e3bb5 Our hosting provider is experiencing intermittent networking issues, this is occasionally affecting the availability and performance of our web application. https://status.hospitable.com/incident/790293 Sat, 15 Oct 2022 19:43:29 -0000 https://status.hospitable.com/incident/790293#c721a9c9e9a48ddf742a555f6658925c2a0af72bc4731051fa8c96efbeb93eef Our hosting provider is experiencing intermittent networking issues, this is occasionally affecting the availability and performance of our web application. https://status.hospitable.com/incident/790292 Tue, 11 Oct 2022 21:51:50 -0000 https://status.hospitable.com/incident/790292#3f62b32ba875fb6f98f628ba5547200a778715b2b14de7642295e7d433804b17 This incident has been resolved. https://status.hospitable.com/incident/790292 Tue, 11 Oct 2022 21:51:50 -0000 https://status.hospitable.com/incident/790292#3f62b32ba875fb6f98f628ba5547200a778715b2b14de7642295e7d433804b17 This incident has been resolved. https://status.hospitable.com/incident/790292 Tue, 11 Oct 2022 21:42:00 -0000 https://status.hospitable.com/incident/790292#3fea09ea41cdcdc629af8685e22240778548ed77c979bfb643749640953fae70 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790292 Tue, 11 Oct 2022 21:42:00 -0000 https://status.hospitable.com/incident/790292#3fea09ea41cdcdc629af8685e22240778548ed77c979bfb643749640953fae70 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790292 Tue, 11 Oct 2022 21:14:39 -0000 https://status.hospitable.com/incident/790292#dbd92c3196a9f2cd208ca0b0f97337cc4d4585184171842a13d771c6dd716c36 We are currently investigating this issue. https://status.hospitable.com/incident/790291 Thu, 06 Oct 2022 18:57:36 -0000 https://status.hospitable.com/incident/790291#8b9e4ca47e2652bfb7dc8b79b8c39e47d15858a27ce300e354f4e4249a5796ab This incident has been resolved. https://status.hospitable.com/incident/790291 Thu, 06 Oct 2022 18:57:25 -0000 https://status.hospitable.com/incident/790291#5db2b609bb1e50cf9062848953400db95b51a2062d9e2964f53e6d05e0473a43 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790291 Thu, 06 Oct 2022 05:39:56 -0000 https://status.hospitable.com/incident/790291#a7095edabf03f030ac3b83731794307cd654cc980e2b63dd7e65545717054d96 Vrbo is currently experiencing an elevated rate of API errors, which started on October 6, 2022 at 3:47am UTC. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790290 Wed, 05 Oct 2022 10:55:10 -0000 https://status.hospitable.com/incident/790290#1f1c31a29908f7227e18aa052a89251ba953f928a83437b6a60b562512be07e7 Maintenance completed https://status.hospitable.com/incident/790290 Wed, 05 Oct 2022 10:34:48 -0000 https://status.hospitable.com/incident/790290#9ce983e0dad44d95aa96f84df4e38545ab0d910a2cc7f9befbe119cf7267ba4f We need to perform maintenance on our calendar related database. Some calendar related features may temporarily go offline, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 10:30:42 -0000 https://status.hospitable.com/incident/790289#3f69840faaf453b0a57aa107b2c877b90cefeb13a73ac2e130808b31a3d60bc8 Maintenance completed https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790289 Mon, 03 Oct 2022 08:25:26 -0000 https://status.hospitable.com/incident/790289#c68cd43e7f3af5091bd9842e946370a0cd22770f0a20f7675b431ad6369dd64b We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790288 Tue, 13 Sep 2022 15:05:14 -0000 https://status.hospitable.com/incident/790288#f3a1261892d8d00a99b313d74021abeb702d4c49a5751c7419ff06effc32a489 This incident has been resolved. https://status.hospitable.com/incident/790288 Tue, 13 Sep 2022 13:56:48 -0000 https://status.hospitable.com/incident/790288#dc22ec78c9e2128075eeb0b21dedbb81d58adaa5e83734f69fbe70b0966509c2 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790288 Tue, 13 Sep 2022 13:51:47 -0000 https://status.hospitable.com/incident/790288#ac09a10134b3edc4dd36f0238838c21ea7c757ae00d6354bd6726355ea9db66c The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790287 Tue, 13 Sep 2022 13:11:17 -0000 https://status.hospitable.com/incident/790287#a7000ba31facbd1c5ae993803011d34350243e237a14b714bd71e928fc8f7b4d This incident has been resolved. https://status.hospitable.com/incident/790287 Tue, 13 Sep 2022 12:59:04 -0000 https://status.hospitable.com/incident/790287#2a46ad5cff4c7535c5367193a1e14b27ecb74aad3b29ab0a69dfcaf285bcd5ed We are continuing to investigate this issue. https://status.hospitable.com/incident/790287 Tue, 13 Sep 2022 12:25:43 -0000 https://status.hospitable.com/incident/790287#e094261b892596b251bb86f4687d1de7018413af3d20cb0ba22436e081a9a4f3 We are currently investigating this issue. https://status.hospitable.com/incident/790286 Tue, 13 Sep 2022 09:07:29 -0000 https://status.hospitable.com/incident/790286#2d366afa0ce850ff50edf58d3eb01e2600e41a7916dec0ae5987b1b5b5144213 We have identified and fixed the issue, we are seeing the web application come back online for all users. https://status.hospitable.com/incident/790286 Tue, 13 Sep 2022 05:54:52 -0000 https://status.hospitable.com/incident/790286#b2af36c6165c4ff42f1c39c8ec716105c6baa578ad3f8a11477f76e3d0ed0e79 We have identified an issue with our web application that is causing the application to not load intermittently. https://status.hospitable.com/incident/790285 Thu, 01 Sep 2022 14:36:58 -0000 https://status.hospitable.com/incident/790285#67bc30d1617ca0e0c99f9890f45630bf474e2e41761b7499f9dbb04be6fc3d64 We have completed maintenance. https://status.hospitable.com/incident/790285 Thu, 01 Sep 2022 13:18:34 -0000 https://status.hospitable.com/incident/790285#137418e82a7ce549bf3cdd61464ca4ed83c234da65e3e30d80ea5e2e745244ba Maintenance has been completed and we are monitoring messaging for Booking.com, Direct and Manual reservations. https://status.hospitable.com/incident/790285 Thu, 01 Sep 2022 12:03:59 -0000 https://status.hospitable.com/incident/790285#13e9c876c4e331eefbaa95f0d8c0114a22b7bd2b6c220591c5e0326ae9006b7f We have paused the processing of incoming and outgoing messages for Booking.com, Direct and Manual reservations whilst we perform maintenance on the service. https://status.hospitable.com/incident/790284 Thu, 01 Sep 2022 11:42:07 -0000 https://status.hospitable.com/incident/790284#87eb6addd5b32560828f980256fff8d794f9946957f3ad489d2894ccfce97152 This incident has been resolved. https://status.hospitable.com/incident/790284 Thu, 01 Sep 2022 11:13:41 -0000 https://status.hospitable.com/incident/790284#8d6e4150e08387dea3c0d0dee316774f5d9f746f4be60ff76fff1175113b8d84 We have identified an issue with our web application that is causing the application to not load. https://status.hospitable.com/incident/790283 Wed, 31 Aug 2022 13:52:35 -0000 https://status.hospitable.com/incident/790283#e65d88e378015b37beb2e5fc866bbaaea0e1b7d339db6e6a3d34c744e42df9c4 Maintenance completed https://status.hospitable.com/incident/790283 Wed, 31 Aug 2022 11:42:54 -0000 https://status.hospitable.com/incident/790283#ccedf7b42dd532a767fef7cfdf15938f2d932003900819a14f4d7283a5fd4cf3 We will be performing a scheduled maintenance to our messaging service for Booking.com, Direct and Manual reservation messages. We expect a short delay to processing incoming messages during the maintenance period. https://status.hospitable.com/incident/790282 Tue, 30 Aug 2022 15:09:01 -0000 https://status.hospitable.com/incident/790282#6f9c57cd6f514f3dce19be775570cd6b3e346b0658d3d610b75a171081d02e3c Maintenance completed https://status.hospitable.com/incident/790282 Tue, 30 Aug 2022 12:34:03 -0000 https://status.hospitable.com/incident/790282#2d303331bb285c7363b822f11379590400ab7b256811c508b0f78242e8056073 We will be performing a scheduled maintenance to our messaging service for Booking.com, Direct and Manual reservation messages. We expect a short delay to processing incoming messages during the maintenance period. https://status.hospitable.com/incident/790281 Mon, 29 Aug 2022 19:04:23 -0000 https://status.hospitable.com/incident/790281#82f893169d4a540ab5f06a18d205116a5c484ad9b6b7202e9d10d061f2c37ad7 This incident has been resolved. https://status.hospitable.com/incident/790281 Mon, 29 Aug 2022 18:45:01 -0000 https://status.hospitable.com/incident/790281#e671e00466d6d2bb039e8899d786835a7ff20449ac0295ad48f2fb5502f5a751 We've detected issues contacting Airbnb's API endpoints. We are monitoring the status until it is stable. Until then, you may see a delay with information coming and going to Airbnb. https://status.hospitable.com/incident/790280 Thu, 11 Aug 2022 19:18:22 -0000 https://status.hospitable.com/incident/790280#5a0d7a6cecfed8b676927b50b4cc9c19402b9ba2a4de63329ce530837b0dd8e7 The outage has been resolved. https://status.hospitable.com/incident/790280 Thu, 11 Aug 2022 19:18:22 -0000 https://status.hospitable.com/incident/790280#5a0d7a6cecfed8b676927b50b4cc9c19402b9ba2a4de63329ce530837b0dd8e7 The outage has been resolved. https://status.hospitable.com/incident/790280 Thu, 11 Aug 2022 19:14:09 -0000 https://status.hospitable.com/incident/790280#555900ac4a3028bb4b32b4334c8bda97b1ea02539b9972b707cf6ed04aceafdf Due to an overload on the database the app is currently down. Our engineers are working on resolving the issue. https://status.hospitable.com/incident/790280 Thu, 11 Aug 2022 19:14:09 -0000 https://status.hospitable.com/incident/790280#555900ac4a3028bb4b32b4334c8bda97b1ea02539b9972b707cf6ed04aceafdf Due to an overload on the database the app is currently down. Our engineers are working on resolving the issue. https://status.hospitable.com/incident/790279 Fri, 29 Jul 2022 12:35:43 -0000 https://status.hospitable.com/incident/790279#5b251c1528d0b00062f51e56218688ca470c417736b77edbbaf62d79419a2a86 This incident has been resolved. https://status.hospitable.com/incident/790279 Fri, 29 Jul 2022 02:23:22 -0000 https://status.hospitable.com/incident/790279#40c032ce8bbc5dea5d2935582ed26fec352cb145043322f4310931d71c15aac3 The ability to generate API keys is now available again. We are still working on resolving a remaining issue that has affected our ability to connect via API. You may experience issues syncing with PriceLabs during this time. We will post an update once the issue has been resolved. https://status.hospitable.com/incident/790279 Fri, 29 Jul 2022 00:26:20 -0000 https://status.hospitable.com/incident/790279#727d21ab65ee28b79efbaf3486e4b89f0234f85be99362c7e397295dac398be8 Due to a third-party service that was experiencing an incident, our application was down. It has now been resolved though, and we are working to restore the ability to generate API keys and connect via API. During this time we cannot sync with PriceLabs, but syncing will resume once the incident is resolved. More details are on the original incident here: https://status.hospitable.com/incidents/qx1d6j1m2lt1 https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:30:39 -0000 https://status.hospitable.com/incident/790278#1fd0faeddea22a53a4402d57a28964b59f649dc0236b19afd2b140e903d07b8e This incident has been resolved. All Airbnb reservations are syncing and messages should be going out as normal. All schlage codes will now send as expected to guests. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:30:39 -0000 https://status.hospitable.com/incident/790278#1fd0faeddea22a53a4402d57a28964b59f649dc0236b19afd2b140e903d07b8e This incident has been resolved. All Airbnb reservations are syncing and messages should be going out as normal. All schlage codes will now send as expected to guests. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:30:39 -0000 https://status.hospitable.com/incident/790278#1fd0faeddea22a53a4402d57a28964b59f649dc0236b19afd2b140e903d07b8e This incident has been resolved. All Airbnb reservations are syncing and messages should be going out as normal. All schlage codes will now send as expected to guests. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:30:39 -0000 https://status.hospitable.com/incident/790278#1fd0faeddea22a53a4402d57a28964b59f649dc0236b19afd2b140e903d07b8e This incident has been resolved. All Airbnb reservations are syncing and messages should be going out as normal. All schlage codes will now send as expected to guests. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:30:39 -0000 https://status.hospitable.com/incident/790278#1fd0faeddea22a53a4402d57a28964b59f649dc0236b19afd2b140e903d07b8e This incident has been resolved. All Airbnb reservations are syncing and messages should be going out as normal. All schlage codes will now send as expected to guests. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:30:39 -0000 https://status.hospitable.com/incident/790278#1fd0faeddea22a53a4402d57a28964b59f649dc0236b19afd2b140e903d07b8e This incident has been resolved. All Airbnb reservations are syncing and messages should be going out as normal. All schlage codes will now send as expected to guests. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:30:39 -0000 https://status.hospitable.com/incident/790278#1fd0faeddea22a53a4402d57a28964b59f649dc0236b19afd2b140e903d07b8e This incident has been resolved. All Airbnb reservations are syncing and messages should be going out as normal. All schlage codes will now send as expected to guests. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:25 -0000 https://status.hospitable.com/incident/790278#f5b154df7fd916d268b53464fe17eb7ffee319eedda9feb899e9ad2b3a945832 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:25 -0000 https://status.hospitable.com/incident/790278#f5b154df7fd916d268b53464fe17eb7ffee319eedda9feb899e9ad2b3a945832 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:25 -0000 https://status.hospitable.com/incident/790278#f5b154df7fd916d268b53464fe17eb7ffee319eedda9feb899e9ad2b3a945832 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:25 -0000 https://status.hospitable.com/incident/790278#f5b154df7fd916d268b53464fe17eb7ffee319eedda9feb899e9ad2b3a945832 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:25 -0000 https://status.hospitable.com/incident/790278#f5b154df7fd916d268b53464fe17eb7ffee319eedda9feb899e9ad2b3a945832 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:25 -0000 https://status.hospitable.com/incident/790278#f5b154df7fd916d268b53464fe17eb7ffee319eedda9feb899e9ad2b3a945832 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:25 -0000 https://status.hospitable.com/incident/790278#f5b154df7fd916d268b53464fe17eb7ffee319eedda9feb899e9ad2b3a945832 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:04 -0000 https://status.hospitable.com/incident/790278#e5e07af65390609cb185259e7d0445fb07c4c0e482779f71dd4e5418a9345751 The issue has now been resolved and the application is back up. It was also been determined that syncing with Airbnb for reservations and messages was down while the application was. We will be resyncing all Airbnb accounts shortly. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:04 -0000 https://status.hospitable.com/incident/790278#e5e07af65390609cb185259e7d0445fb07c4c0e482779f71dd4e5418a9345751 The issue has now been resolved and the application is back up. It was also been determined that syncing with Airbnb for reservations and messages was down while the application was. We will be resyncing all Airbnb accounts shortly. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:04 -0000 https://status.hospitable.com/incident/790278#e5e07af65390609cb185259e7d0445fb07c4c0e482779f71dd4e5418a9345751 The issue has now been resolved and the application is back up. It was also been determined that syncing with Airbnb for reservations and messages was down while the application was. We will be resyncing all Airbnb accounts shortly. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:04 -0000 https://status.hospitable.com/incident/790278#e5e07af65390609cb185259e7d0445fb07c4c0e482779f71dd4e5418a9345751 The issue has now been resolved and the application is back up. It was also been determined that syncing with Airbnb for reservations and messages was down while the application was. We will be resyncing all Airbnb accounts shortly. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:04 -0000 https://status.hospitable.com/incident/790278#e5e07af65390609cb185259e7d0445fb07c4c0e482779f71dd4e5418a9345751 The issue has now been resolved and the application is back up. It was also been determined that syncing with Airbnb for reservations and messages was down while the application was. We will be resyncing all Airbnb accounts shortly. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:04 -0000 https://status.hospitable.com/incident/790278#e5e07af65390609cb185259e7d0445fb07c4c0e482779f71dd4e5418a9345751 The issue has now been resolved and the application is back up. It was also been determined that syncing with Airbnb for reservations and messages was down while the application was. We will be resyncing all Airbnb accounts shortly. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 23:29:04 -0000 https://status.hospitable.com/incident/790278#e5e07af65390609cb185259e7d0445fb07c4c0e482779f71dd4e5418a9345751 The issue has now been resolved and the application is back up. It was also been determined that syncing with Airbnb for reservations and messages was down while the application was. We will be resyncing all Airbnb accounts shortly. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:38:33 -0000 https://status.hospitable.com/incident/790278#859e67818a351a537f67650cf6ce8f057c7734b27254b6c412cfef65b9daf558 We've identified the affected services and are working on implementing a new configuration to resolve the issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:38:33 -0000 https://status.hospitable.com/incident/790278#859e67818a351a537f67650cf6ce8f057c7734b27254b6c412cfef65b9daf558 We've identified the affected services and are working on implementing a new configuration to resolve the issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:38:33 -0000 https://status.hospitable.com/incident/790278#859e67818a351a537f67650cf6ce8f057c7734b27254b6c412cfef65b9daf558 We've identified the affected services and are working on implementing a new configuration to resolve the issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:38:33 -0000 https://status.hospitable.com/incident/790278#859e67818a351a537f67650cf6ce8f057c7734b27254b6c412cfef65b9daf558 We've identified the affected services and are working on implementing a new configuration to resolve the issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:38:33 -0000 https://status.hospitable.com/incident/790278#859e67818a351a537f67650cf6ce8f057c7734b27254b6c412cfef65b9daf558 We've identified the affected services and are working on implementing a new configuration to resolve the issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:21:02 -0000 https://status.hospitable.com/incident/790278#2d28f2039b8f679d0adc10b94a44454636c052557dbab9867d907c763996edf5 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:21:02 -0000 https://status.hospitable.com/incident/790278#2d28f2039b8f679d0adc10b94a44454636c052557dbab9867d907c763996edf5 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:21:02 -0000 https://status.hospitable.com/incident/790278#2d28f2039b8f679d0adc10b94a44454636c052557dbab9867d907c763996edf5 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:21:02 -0000 https://status.hospitable.com/incident/790278#2d28f2039b8f679d0adc10b94a44454636c052557dbab9867d907c763996edf5 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:21:02 -0000 https://status.hospitable.com/incident/790278#2d28f2039b8f679d0adc10b94a44454636c052557dbab9867d907c763996edf5 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:07:54 -0000 https://status.hospitable.com/incident/790278#a5368996698f6156343c601945ab98926e749ca77a8e7f512440bfe859091cc2 Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:07:54 -0000 https://status.hospitable.com/incident/790278#a5368996698f6156343c601945ab98926e749ca77a8e7f512440bfe859091cc2 Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:07:54 -0000 https://status.hospitable.com/incident/790278#a5368996698f6156343c601945ab98926e749ca77a8e7f512440bfe859091cc2 Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:07:54 -0000 https://status.hospitable.com/incident/790278#a5368996698f6156343c601945ab98926e749ca77a8e7f512440bfe859091cc2 Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 22:07:54 -0000 https://status.hospitable.com/incident/790278#a5368996698f6156343c601945ab98926e749ca77a8e7f512440bfe859091cc2 Engineers are on call and continue to investigate the issue with Digital Ocean that is affecting our Kubernetes cluster. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:42:33 -0000 https://status.hospitable.com/incident/790278#e5fbf794d892fa58925cc1976c7eb12f993f245fe76f483d78a2516b65a39991 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:42:33 -0000 https://status.hospitable.com/incident/790278#e5fbf794d892fa58925cc1976c7eb12f993f245fe76f483d78a2516b65a39991 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:42:33 -0000 https://status.hospitable.com/incident/790278#e5fbf794d892fa58925cc1976c7eb12f993f245fe76f483d78a2516b65a39991 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:42:33 -0000 https://status.hospitable.com/incident/790278#e5fbf794d892fa58925cc1976c7eb12f993f245fe76f483d78a2516b65a39991 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:42:33 -0000 https://status.hospitable.com/incident/790278#e5fbf794d892fa58925cc1976c7eb12f993f245fe76f483d78a2516b65a39991 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:41:42 -0000 https://status.hospitable.com/incident/790278#fe33c7d02865ed5b1fb9cfbab258733ed243f6dca04d7636e4da807d88292ac4 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:41:42 -0000 https://status.hospitable.com/incident/790278#fe33c7d02865ed5b1fb9cfbab258733ed243f6dca04d7636e4da807d88292ac4 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:41:42 -0000 https://status.hospitable.com/incident/790278#fe33c7d02865ed5b1fb9cfbab258733ed243f6dca04d7636e4da807d88292ac4 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:41:42 -0000 https://status.hospitable.com/incident/790278#fe33c7d02865ed5b1fb9cfbab258733ed243f6dca04d7636e4da807d88292ac4 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:41:42 -0000 https://status.hospitable.com/incident/790278#fe33c7d02865ed5b1fb9cfbab258733ed243f6dca04d7636e4da807d88292ac4 We are continuing to investigate this issue. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:15:32 -0000 https://status.hospitable.com/incident/790278#43db91bc00dff90f0df2a5af5221739d01532bfa13276c47e8b9d8fc8d2128bd We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident. This is not impacting our services or messaging. All reservations and messaging will continue to sync and send. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:15:32 -0000 https://status.hospitable.com/incident/790278#43db91bc00dff90f0df2a5af5221739d01532bfa13276c47e8b9d8fc8d2128bd We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident. This is not impacting our services or messaging. All reservations and messaging will continue to sync and send. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:15:32 -0000 https://status.hospitable.com/incident/790278#43db91bc00dff90f0df2a5af5221739d01532bfa13276c47e8b9d8fc8d2128bd We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident. This is not impacting our services or messaging. All reservations and messaging will continue to sync and send. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:15:32 -0000 https://status.hospitable.com/incident/790278#43db91bc00dff90f0df2a5af5221739d01532bfa13276c47e8b9d8fc8d2128bd We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident. This is not impacting our services or messaging. All reservations and messaging will continue to sync and send. https://status.hospitable.com/incident/790278 Thu, 28 Jul 2022 21:15:32 -0000 https://status.hospitable.com/incident/790278#43db91bc00dff90f0df2a5af5221739d01532bfa13276c47e8b9d8fc8d2128bd We are currently investigating slower load times of the application in relation with a third-party service that is experiencing an incident. This is not impacting our services or messaging. All reservations and messaging will continue to sync and send. https://status.hospitable.com/incident/790277 Tue, 26 Jul 2022 09:18:47 -0000 https://status.hospitable.com/incident/790277#3d510ac1e18feae086fed2f5290919da8832faede104ce818bc27c8270624bdd This incident has been resolved. All new notifications are being sent again and we are working on sending essential notifications that were previously missed. https://status.hospitable.com/incident/790277 Tue, 26 Jul 2022 00:08:55 -0000 https://status.hospitable.com/incident/790277#a67693fc536829bc80eb7f0171bdb8638b8817c840d47bd3253bc64942a94ce6 A fix has been implemented for all future notifications as of 2022-07-25 23:45UTC. We will update the issue to resolved once all previously missed notifications are resent. https://status.hospitable.com/incident/790277 Mon, 25 Jul 2022 22:06:27 -0000 https://status.hospitable.com/incident/790277#3b9991be1336d1a03c0ec72c0132f792325761a0e456f774c461e1b71922a2b0 It has been identified that all notifications sent via email and text, except for teammate iCal calendar emails and Airbnb listing admin notification emails, sent via our email service, are not sending. **This does not impact messages that are sent to manual, direct, or Booking.com reservations** Our engineers are investigating to further to fix the issue. https://status.hospitable.com/incident/790277 Mon, 25 Jul 2022 20:38:29 -0000 https://status.hospitable.com/incident/790277#6020801a80777eee8dc4247da9e9a464b0d8ac0e2ab28ad321fe85984c928733 We are working with our email notification provider to further investigate and implement a fix. If you did not receive a password reset email or a secondary user did not receive an invite link, contact support and we can send the link manually until the issue is resolved. https://status.hospitable.com/incident/790277 Mon, 25 Jul 2022 15:21:24 -0000 https://status.hospitable.com/incident/790277#65a3b7fc9fa11961e93c070b373d7d3989b214c48cbbaaa6f0c7ef63f7c9324b We are continuing to investigate this issue. https://status.hospitable.com/incident/790277 Mon, 25 Jul 2022 15:20:13 -0000 https://status.hospitable.com/incident/790277#e2a4e7bc1c379dc121937ea9acc0017804c35d5cd41964deb3a8e28e1f308d91 If you did not receive a password reset email or a secondary user did not receive an invite link, contact support and we can send the link manually until the issue is resolved. https://status.hospitable.com/incident/790276 Tue, 12 Jul 2022 09:04:20 -0000 https://status.hospitable.com/incident/790276#8692743aa8750cf9b0fdede56be0b798ec3ab1c112d41e8f791ac5209d5315cd This incident has been resolved. https://status.hospitable.com/incident/790276 Tue, 12 Jul 2022 01:22:28 -0000 https://status.hospitable.com/incident/790276#0646900eb996185cabda8e7d21b53bdff00a845ce441e84b01bbf3b53d5cfe0c Vrbo is currently experiencing an elevated rate of API errors, which started at approximately 11 July 2022 23:33:00 UTC. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790275 Mon, 04 Jul 2022 15:42:39 -0000 https://status.hospitable.com/incident/790275#e1bb08f9c43b9e76b3a641fad49547bdc347559274abc8e9302a62f3fa7e29e4 This incident has been resolved. The Vrbo reservation financials will be back soon, and we will update the Hospitable.com changelog once that is live. At that time we will also refresh all past Vrbo reservations to be sure they are pulling in all of the financial data. Changelog can be found here: https://changelog.hospitable.com/ https://status.hospitable.com/incident/790275 Fri, 01 Jul 2022 12:40:53 -0000 https://status.hospitable.com/incident/790275#f67040d06dc44f7cd1ebc44887349cc67d2bed885074d39aaafeb1e489b4b37a Fixes: - We are now able to pull in the default check-in and check-out times for Vrbo listings, and all reservations previously impacted should now have the correct times. - We are able to pull in the reservation total, subtotal, and cleaning fees We're working on: - Pulling in the rest of the financials. - Pulling in the rest of the guest details: address, ratings/average rating, trip count, and URL. - The guest picture is currently pulling in only some of the time. https://status.hospitable.com/incident/790275 Thu, 30 Jun 2022 18:55:01 -0000 https://status.hospitable.com/incident/790275#7ba509acdb96a3a412a4d55af2a99276572906031a11ef73657dc2b7a3ea2fb6 We are currently working on improving how check-in and check-out times are set for Vrbo guests to fix the current standing issue of pulling in the incorrect times. https://status.hospitable.com/incident/790275 Tue, 28 Jun 2022 15:18:47 -0000 https://status.hospitable.com/incident/790275#5defb1560e8b96c14f86b6c49a1e70c57f2483ea42511dd86df5bfd813e20ecf What has been fixed: - The partial fix will allow us to again detect new Vrbo bookings, new booking status changes, new messages, and bookings / changes / messages that were previously not picked up due to this issue. - Guest email addresses and phone numbers are now being pulled in for all new reservations booked after June 27th, 8:33am ET. - We are now pulling in the total cost for reservations. - General reduction in one-off errors. What has not been fixed: - At this moment we are still unable to pick up guest details other than first/last name and picture, for all reservations booked from the beginning of the incident to June 27th 8:33am. - We are unable to pick up financial information other than the total for any new reservations since the start of the incident, and check-in / check-out times may be incorrect. - This also means that any short codes or custom code restrictions included in messages to Vrbo guests which rely on this information will not work. Short codes related to check in/out times, host name, listing address, etc will all continue to work though. If your check-in or check-out times are incorrect, please manually update them in the guest conversation in our Inbox so that any messages dependent on that timing are sent correctly. **We will continue to update here with new information.** https://status.hospitable.com/incident/790275 Mon, 27 Jun 2022 15:43:01 -0000 https://status.hospitable.com/incident/790275#fdda2b6cdce5cf59252605b1500c458adb2bfa36374f1e3eff8556100328ef10 What has been fixed: - The partial fix will allow us to again detect new Vrbo bookings, new booking status changes, new messages, and bookings / changes / messages that were previously not picked up due to this issue. - Guest email addresses and phone numbers are now being pulled in for all new reservations booked after June 27th, 8:33am ET. What has not been fixed: - At this moment we are still unable to pick up guest details other than first/last name and picture, for all reservations booked from the beginning of the incident to June 27th 8:33am. - We are unable to pick up any financial information related to any new reservations since the start of the incident, and check-in / check-out times may be incorrect. - This also means that any short codes or custom code restrictions included in messages to Vrbo guests which rely on this information will not work. Short codes related to check in/out times, host name, listing address, etc will all continue to work though. We will continue to update here with new information. https://status.hospitable.com/incident/790275 Fri, 24 Jun 2022 22:07:27 -0000 https://status.hospitable.com/incident/790275#1f7eb00787115f6c9c2c434edabd851a33b34952746ff520801755e321d231bf A PARTIAL fix has been implemented for this issue and we are monitoring the results. What has been fixed: - The partial fix will allow us to again detect new Vrbo bookings, new booking status changes), new messages, and bookings / changes / messages that were previously not picked up due to this issue. What has not been fixed: - At this moment are still unable to pick up guest details other than first / last name and picture, and we are unable to pick up and financial information related to the reservation. - This also means that any short codes or custom code restrictions included in messages to Vrbo guests which rely on this information will not work. Short codes related to check in/out times, host name, listing address, etc will all continue to work though. We will continue to update here with new information. https://status.hospitable.com/incident/790275 Fri, 24 Jun 2022 14:56:01 -0000 https://status.hospitable.com/incident/790275#6ee4f5261b8bcab1e19c639c1350a8de8b204fba25c4ee2bed5412d3fb2604dc We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790275 Fri, 24 Jun 2022 14:55:47 -0000 https://status.hospitable.com/incident/790275#c32c768f52a64092c968328cb9c0def006f93c4a10aac8ac45d1646e9858ae4b The issue has been identified and a fix is being worked on. https://status.hospitable.com/incident/790275 Thu, 23 Jun 2022 19:51:37 -0000 https://status.hospitable.com/incident/790275#c54b95f27d85a849db344a4f1781bdb22717455df181458facbe64370cb7d259 We are currently experiencing an elevated rate of errors from Vrbo as a result of some major changes that have been made to their API. These changes are causing our system to not detect new reservations or new messages in existing reservations, and detecting changes to pre-existing reservations with a significant delay. This means that any alterations or cancellations cannot be changed or unblocked in a timely fashion in our system. Our engineers have identified the changes and are currently working on improving our connection to account for these changes. We will update here with any improvements. In the meantime, it is recommended that the dates for all new reservations be manually blocked in our calendar to avoid double-bookings. https://status.hospitable.com/incident/790273 Tue, 21 Jun 2022 02:50:58 -0000 https://status.hospitable.com/incident/790273#aca3995427330cfe674e2f8749e33ee992bfaf5724e97340982181eabdcd8599 As of June 21 02:00 UTC the regeneration of all pin codes have completed. https://status.hospitable.com/incident/790273 Mon, 20 Jun 2022 21:27:59 -0000 https://status.hospitable.com/incident/790273#c24a91b5969baf6163b7dcdc4be6ec83cd8e439f9440eeb5c571d38a6c6f93de We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790273 Mon, 20 Jun 2022 21:27:15 -0000 https://status.hospitable.com/incident/790273#078dcc8484d935a5294764f765eb52ab11f3489a8db6a6a171a6f7b661fc8198 All reservations which did not have a pin code successfully set on the lock or did not have the set pin code updated after a reservation was altered by June 14 5:11 UTC (1:11am ET) were impacted by this issue which caused pin codes to not be created or updated. This also caused pin code failure notifications to not be sent to hosts with reservations that were both accepted and had a scheduled check-in between June 14 5:11 UTC (1:11am ET) and June 20 20:40 UTC (4:40pm ET). We have fixed what was causing the issue and are restarting the creation of all pin codes on all locks. This will take a couple of hours and we will post an update here when the process is complete. https://status.hospitable.com/incident/790274 Sun, 19 Jun 2022 02:44:59 -0000 https://status.hospitable.com/incident/790274#257f0112466ea35af901334f1ef2462a19cbac59f5973118c602752a18b004e3 This incident has been resolved. https://status.hospitable.com/incident/790274 Sun, 19 Jun 2022 02:44:59 -0000 https://status.hospitable.com/incident/790274#257f0112466ea35af901334f1ef2462a19cbac59f5973118c602752a18b004e3 This incident has been resolved. https://status.hospitable.com/incident/790274 Sun, 19 Jun 2022 02:44:59 -0000 https://status.hospitable.com/incident/790274#257f0112466ea35af901334f1ef2462a19cbac59f5973118c602752a18b004e3 This incident has been resolved. https://status.hospitable.com/incident/790274 Sun, 19 Jun 2022 02:44:59 -0000 https://status.hospitable.com/incident/790274#257f0112466ea35af901334f1ef2462a19cbac59f5973118c602752a18b004e3 This incident has been resolved. https://status.hospitable.com/incident/790274 Sun, 19 Jun 2022 02:44:59 -0000 https://status.hospitable.com/incident/790274#257f0112466ea35af901334f1ef2462a19cbac59f5973118c602752a18b004e3 This incident has been resolved. https://status.hospitable.com/incident/790274 Sun, 19 Jun 2022 02:44:59 -0000 https://status.hospitable.com/incident/790274#257f0112466ea35af901334f1ef2462a19cbac59f5973118c602752a18b004e3 This incident has been resolved. https://status.hospitable.com/incident/790274 Sat, 18 Jun 2022 16:48:16 -0000 https://status.hospitable.com/incident/790274#606fcc3d3acbfbf47c4f4cbc237c04788be18789e7b81c890a15e09de715b008 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790274 Sat, 18 Jun 2022 16:48:16 -0000 https://status.hospitable.com/incident/790274#606fcc3d3acbfbf47c4f4cbc237c04788be18789e7b81c890a15e09de715b008 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790274 Sat, 18 Jun 2022 16:48:16 -0000 https://status.hospitable.com/incident/790274#606fcc3d3acbfbf47c4f4cbc237c04788be18789e7b81c890a15e09de715b008 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790274 Sat, 18 Jun 2022 16:48:16 -0000 https://status.hospitable.com/incident/790274#606fcc3d3acbfbf47c4f4cbc237c04788be18789e7b81c890a15e09de715b008 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790274 Sat, 18 Jun 2022 16:48:16 -0000 https://status.hospitable.com/incident/790274#606fcc3d3acbfbf47c4f4cbc237c04788be18789e7b81c890a15e09de715b008 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790274 Sat, 18 Jun 2022 16:48:16 -0000 https://status.hospitable.com/incident/790274#606fcc3d3acbfbf47c4f4cbc237c04788be18789e7b81c890a15e09de715b008 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790272 Thu, 09 Jun 2022 16:43:27 -0000 https://status.hospitable.com/incident/790272#880ca8baa2106d020b8348214e5ed3fb455634894795a7581cc0cac56c2e5af2 This incident has been resolved. https://status.hospitable.com/incident/790272 Thu, 09 Jun 2022 07:15:10 -0000 https://status.hospitable.com/incident/790272#a556bf99d67c2f5a55461d52661d563a2f03ca746984d71b8f7b07fe29c95c8e Vrbo is currently experiencing an elevated rate of API errors. The errors were first observed at approximately June 6 06:56:20 UTC. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790271 Fri, 27 May 2022 09:06:37 -0000 https://status.hospitable.com/incident/790271#4e88a25676012dbf68beb2f7ceef1c48d60ad25164cc3b782bc97b85ce64cdd0 We have identified a problem with our external proxy provider that prevented messages from reaching Airbnb. This incident has been resolved. https://status.hospitable.com/incident/790271 Fri, 27 May 2022 09:06:37 -0000 https://status.hospitable.com/incident/790271#4e88a25676012dbf68beb2f7ceef1c48d60ad25164cc3b782bc97b85ce64cdd0 We have identified a problem with our external proxy provider that prevented messages from reaching Airbnb. This incident has been resolved. https://status.hospitable.com/incident/790271 Fri, 27 May 2022 03:21:12 -0000 https://status.hospitable.com/incident/790271#2bded54422957f98f79c3a6dd6a679e0f92bb70b62695386fe98e7392e59e026 We are currently investigating an issue where messages sent manually from our inbox are failing to send for Airbnb reservations. This started on May 27th at approximately 2:54am UTC. We will post further updates as we gather more information. https://status.hospitable.com/incident/790271 Fri, 27 May 2022 03:21:12 -0000 https://status.hospitable.com/incident/790271#2bded54422957f98f79c3a6dd6a679e0f92bb70b62695386fe98e7392e59e026 We are currently investigating an issue where messages sent manually from our inbox are failing to send for Airbnb reservations. This started on May 27th at approximately 2:54am UTC. We will post further updates as we gather more information. https://status.hospitable.com/incident/790270 Tue, 10 May 2022 17:37:23 -0000 https://status.hospitable.com/incident/790270#fd17bdf00fd0074177f8cc502abeb257389030439ebf8dc74fa8ede39adb5c72 This incident has been resolved. https://status.hospitable.com/incident/790270 Tue, 10 May 2022 15:00:24 -0000 https://status.hospitable.com/incident/790270#0aa392f33c4b99b053fbfaf8b739a4d058a6ce903ebaa635d2c7d2bfd6de8964 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790269 Fri, 06 May 2022 15:46:54 -0000 https://status.hospitable.com/incident/790269#04e0b5380f8aa19fd54e724975f070f2d6d9d5e63667fde3245f898adca0207f This incident has been resolved. https://status.hospitable.com/incident/790269 Fri, 06 May 2022 15:45:40 -0000 https://status.hospitable.com/incident/790269#dc4fc2181b9a2315a0ac1ae1156336593c8dda721bd87e6eadc99902f9974371 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790269 Fri, 06 May 2022 15:24:14 -0000 https://status.hospitable.com/incident/790269#3739f613c5d2ee25a4ac618edd74c9f72541ba7895979edb56b78d61425cbc32 We are currently investigating this issue. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 20:59:04 -0000 https://status.hospitable.com/incident/790268#8ff8c5940cb68b92a718a4832e6b58a88ac7595b32713b1063d724f04d13f8d0 This incident has been resolved. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 20:33:28 -0000 https://status.hospitable.com/incident/790268#daf472cfafac3e2f59d596ca5cf2f89dd5126602101ed969f8052c7f97493ad1 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 20:33:17 -0000 https://status.hospitable.com/incident/790268#3c8495efa56a07fcefbb00dea31a562e09e630a5cda960dfe6b4e8691dde0a5f A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 19:28:08 -0000 https://status.hospitable.com/incident/790268#8c2f7f2a321a28cd1b14ef506e518fd54d600690348a676764e354b39bde4d5a We are continuing to investigate this issue. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 18:47:46 -0000 https://status.hospitable.com/incident/790268#c7b10c4c80d83ff76b39760c1746e1f3b64cbe8706e7810abf5f978433364611 We are continuing to investigate this issue. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 18:18:01 -0000 https://status.hospitable.com/incident/790268#b63f6a371b24292526de4e7e04730e2d5d45fb2236834790580ac1045ee053e7 We are continuing to investigate this issue. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 17:57:47 -0000 https://status.hospitable.com/incident/790268#9bdf3e012c7a7732eaabc0af1ec4deeaebbe20100d68411a19bbfb4db1db9d60 We are continuing to investigate this issue. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 17:37:21 -0000 https://status.hospitable.com/incident/790268#5c7f9e0786e1a66941e8444c75d40908da02781a4f357d9f565160177f2f0e5c We are continuing to investigate this issue. https://status.hospitable.com/incident/790268 Thu, 21 Apr 2022 16:48:02 -0000 https://status.hospitable.com/incident/790268#75960e8ccf48ede9afa3baeb558c8292a8c7bf5b5623e613b85135186290cb4d We are currently investigating this issue. https://status.hospitable.com/incident/790267 Wed, 13 Apr 2022 06:05:34 -0000 https://status.hospitable.com/incident/790267#ebd70659d0799e6efa532393c568a0ca2834b2af0395f37556b8e33c8cd7d0e7 We have received confirmation from Airbnb that there was a backlog on their services about 6 hours ago that had caused the delay in the delivery of the webhook notifications that lasted for a few hours. This backlog has since been cleared and webhook notifications are being delivered promptly once again. https://status.hospitable.com/incident/790267 Wed, 13 Apr 2022 01:28:29 -0000 https://status.hospitable.com/incident/790267#8e93660d1a5ee71edeb96fea81cff3df8782adc851f5012d247d8a8fb269d39a We are currently investigating an issue with syncing messages from Airbnb. You may see a delay in importing new inquiries, requests and bookings from Airbnb that affects our ability to trigger automatic messages. We will post further updates when we receive additional information from Airbnb. https://status.hospitable.com/incident/790266 Fri, 08 Apr 2022 04:32:35 -0000 https://status.hospitable.com/incident/790266#462591af8626ddfe906fac2b56774d95c7efb7eedb85c9cbb4ad8cb3519dbddb This incident has been resolved. https://status.hospitable.com/incident/790266 Thu, 07 Apr 2022 20:28:46 -0000 https://status.hospitable.com/incident/790266#a873abc4127cfb4d42d41c50060578c3444396e31ddf6889c438bb973ad278d6 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790264 Tue, 29 Mar 2022 17:18:17 -0000 https://status.hospitable.com/incident/790264#a3115ed5a64994eaea800801891b7f8d0e45b556714a08af5b3c84d5bc89ccd0 Airbnb released a fix for this issue, which should resolve the problem with missing reservation confirmation code in reviews and reservation alteration webhook notifications. They will continue to monitor this closely. https://status.hospitable.com/incident/790265 Mon, 28 Mar 2022 16:07:42 -0000 https://status.hospitable.com/incident/790265#9d67324ceae8d69578eb7e03cc44e6cfed19e8a60b30fc3b965f94b06237ba57 Airbnb has now resolved the the issue on their end, all event webhooks have been backfilled, and conversation threads should be available for all guests. https://status.hospitable.com/incident/790265 Sat, 26 Mar 2022 15:05:59 -0000 https://status.hospitable.com/incident/790265#fe03175c8866b7b637518faaa1f6debc8147a9e783f81f24436989f4285a9fce We are aware of an incident which is preventing us from creating conversation threads when some Airbnb reservations are accepted. Airbnb is currently having known issues with reservations and we are actively investigating this incident. https://status.hospitable.com/incident/790264 Sat, 26 Mar 2022 13:33:27 -0000 https://status.hospitable.com/incident/790264#a4cae7ce9d33a9485b6801815eea1056f6649a4b90f0236d8e65014b076eb8bf Airbnb continues to work on a fix for this issue. https://status.hospitable.com/incident/790264 Fri, 25 Mar 2022 13:53:35 -0000 https://status.hospitable.com/incident/790264#f1c4f0020d94ff3590ec6f8535c4d94bf760760d7068761b44895e6ebdca7430 Airbnb has identified an issue where reservation confirmation code is missing from the GET Reviews API as well as review webhooks. It started at approximately March 25 at 00:00 UTC. They are looking into the matter with urgency, and will post updates as soon as we have more information. https://airbnbapi.statuspage.io/incidents/gzm9b5tlfvhw https://status.hospitable.com/incident/790263 Fri, 18 Feb 2022 21:43:01 -0000 https://status.hospitable.com/incident/790263#0266c8815cf0e6cd9685c6db17a6a30512d97dd8b0615eb3a879d3377dade22e This incident has been resolved. https://status.hospitable.com/incident/790263 Fri, 18 Feb 2022 17:52:47 -0000 https://status.hospitable.com/incident/790263#f5a9a141571bc8521d605e4e83935c569e7392ef6eed797ed1b77848bed1eee3 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790262 Fri, 18 Feb 2022 13:12:41 -0000 https://status.hospitable.com/incident/790262#3bb135c10383d39a3b7505747e8c6908090e358ee31fce66fdeeae5ad903462a This incident has been resolved. https://status.hospitable.com/incident/790262 Wed, 16 Feb 2022 18:23:15 -0000 https://status.hospitable.com/incident/790262#b684ef5f0501b85a5571aeedc72c46abec22c2535e7bafa96bf7602a3cfd5de7 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790261 Wed, 09 Feb 2022 20:11:55 -0000 https://status.hospitable.com/incident/790261#e0aee390c07192b2c60c0d1724bac001e48081645dbe2b01c858f7dd3ce8d3a3 This incident has been resolved. https://status.hospitable.com/incident/790261 Wed, 09 Feb 2022 11:25:38 -0000 https://status.hospitable.com/incident/790261#9004dbf77ef172b8001809a3c28d67f4e6d6f5d28bc6b529168c5f8f5cf80cb9 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790260 Thu, 03 Feb 2022 03:54:15 -0000 https://status.hospitable.com/incident/790260#8b4cec7ddd06d2bf267f8cf815e9211a614b012441ad015b3aa8cb1122aebd8a At this time we are no longer observing delays in new reservations and messages from Airbnb, so we believe the incident has been resolved on their side. https://status.hospitable.com/incident/790260 Thu, 03 Feb 2022 03:54:15 -0000 https://status.hospitable.com/incident/790260#8b4cec7ddd06d2bf267f8cf815e9211a614b012441ad015b3aa8cb1122aebd8a At this time we are no longer observing delays in new reservations and messages from Airbnb, so we believe the incident has been resolved on their side. https://status.hospitable.com/incident/790260 Thu, 03 Feb 2022 03:54:15 -0000 https://status.hospitable.com/incident/790260#8b4cec7ddd06d2bf267f8cf815e9211a614b012441ad015b3aa8cb1122aebd8a At this time we are no longer observing delays in new reservations and messages from Airbnb, so we believe the incident has been resolved on their side. https://status.hospitable.com/incident/790260 Thu, 03 Feb 2022 03:54:15 -0000 https://status.hospitable.com/incident/790260#8b4cec7ddd06d2bf267f8cf815e9211a614b012441ad015b3aa8cb1122aebd8a At this time we are no longer observing delays in new reservations and messages from Airbnb, so we believe the incident has been resolved on their side. https://status.hospitable.com/incident/790260 Wed, 02 Feb 2022 22:52:02 -0000 https://status.hospitable.com/incident/790260#a744d6f47cd1a52835b9c510aa5849866ac133b8530f83e728fcd8210c003fe8 We are seeing this issue being progressively resolved as Airbnb is providing us with the required information after a delay. Starting from 18:00 UTC, Airbnb experienced issues sending webhooks to their software partners, including Hospitable. This had an impact in processing new messages, and new reservations, alterations and cancellations from guests. https://status.hospitable.com/incident/790260 Wed, 02 Feb 2022 22:52:02 -0000 https://status.hospitable.com/incident/790260#a744d6f47cd1a52835b9c510aa5849866ac133b8530f83e728fcd8210c003fe8 We are seeing this issue being progressively resolved as Airbnb is providing us with the required information after a delay. Starting from 18:00 UTC, Airbnb experienced issues sending webhooks to their software partners, including Hospitable. This had an impact in processing new messages, and new reservations, alterations and cancellations from guests. https://status.hospitable.com/incident/790260 Wed, 02 Feb 2022 22:52:02 -0000 https://status.hospitable.com/incident/790260#a744d6f47cd1a52835b9c510aa5849866ac133b8530f83e728fcd8210c003fe8 We are seeing this issue being progressively resolved as Airbnb is providing us with the required information after a delay. Starting from 18:00 UTC, Airbnb experienced issues sending webhooks to their software partners, including Hospitable. This had an impact in processing new messages, and new reservations, alterations and cancellations from guests. https://status.hospitable.com/incident/790260 Wed, 02 Feb 2022 22:52:02 -0000 https://status.hospitable.com/incident/790260#a744d6f47cd1a52835b9c510aa5849866ac133b8530f83e728fcd8210c003fe8 We are seeing this issue being progressively resolved as Airbnb is providing us with the required information after a delay. Starting from 18:00 UTC, Airbnb experienced issues sending webhooks to their software partners, including Hospitable. This had an impact in processing new messages, and new reservations, alterations and cancellations from guests. https://status.hospitable.com/incident/790259 Thu, 27 Jan 2022 00:56:21 -0000 https://status.hospitable.com/incident/790259#47e55b08f661d00d5dabfb4134bcd48811d1b934343ce53feb53e41a5e18de76 This incident has been resolved. https://status.hospitable.com/incident/790259 Wed, 26 Jan 2022 04:50:20 -0000 https://status.hospitable.com/incident/790259#65b0df8f325ffa6d12497ad171dcd45cbf1ea94b65e2968f1ff4a7d92d6c97e7 Vrbo is currently experiencing an elevated rate of API errors. This started at approximately Jan 26 03:00 UTC. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:57:07 -0000 https://status.hospitable.com/incident/790258#7f81dd51bf43baf11e8b9dd6045704edde5bd52bb2986c8e52f960461f67a8f4 This incident has been resolved. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:57:07 -0000 https://status.hospitable.com/incident/790258#7f81dd51bf43baf11e8b9dd6045704edde5bd52bb2986c8e52f960461f67a8f4 This incident has been resolved. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:57:07 -0000 https://status.hospitable.com/incident/790258#7f81dd51bf43baf11e8b9dd6045704edde5bd52bb2986c8e52f960461f67a8f4 This incident has been resolved. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:57:07 -0000 https://status.hospitable.com/incident/790258#7f81dd51bf43baf11e8b9dd6045704edde5bd52bb2986c8e52f960461f67a8f4 This incident has been resolved. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:57:07 -0000 https://status.hospitable.com/incident/790258#7f81dd51bf43baf11e8b9dd6045704edde5bd52bb2986c8e52f960461f67a8f4 This incident has been resolved. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:57:07 -0000 https://status.hospitable.com/incident/790258#7f81dd51bf43baf11e8b9dd6045704edde5bd52bb2986c8e52f960461f67a8f4 This incident has been resolved. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:53:26 -0000 https://status.hospitable.com/incident/790258#487b8a42d36f5fa4abb95be53c88ea9e1edd601aac16afa7aee79c7424cc97a4 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:53:26 -0000 https://status.hospitable.com/incident/790258#487b8a42d36f5fa4abb95be53c88ea9e1edd601aac16afa7aee79c7424cc97a4 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:53:26 -0000 https://status.hospitable.com/incident/790258#487b8a42d36f5fa4abb95be53c88ea9e1edd601aac16afa7aee79c7424cc97a4 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:53:26 -0000 https://status.hospitable.com/incident/790258#487b8a42d36f5fa4abb95be53c88ea9e1edd601aac16afa7aee79c7424cc97a4 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:53:26 -0000 https://status.hospitable.com/incident/790258#487b8a42d36f5fa4abb95be53c88ea9e1edd601aac16afa7aee79c7424cc97a4 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:53:26 -0000 https://status.hospitable.com/incident/790258#487b8a42d36f5fa4abb95be53c88ea9e1edd601aac16afa7aee79c7424cc97a4 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:48:45 -0000 https://status.hospitable.com/incident/790258#64f9807bb41170a55dc0326f292ec8e52112bbb83bc2c41c9d0d737c544f2260 We are currently investigating an intermitted outage of the web application in relation with a networking incident. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:48:45 -0000 https://status.hospitable.com/incident/790258#64f9807bb41170a55dc0326f292ec8e52112bbb83bc2c41c9d0d737c544f2260 We are currently investigating an intermitted outage of the web application in relation with a networking incident. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:48:45 -0000 https://status.hospitable.com/incident/790258#64f9807bb41170a55dc0326f292ec8e52112bbb83bc2c41c9d0d737c544f2260 We are currently investigating an intermitted outage of the web application in relation with a networking incident. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:48:45 -0000 https://status.hospitable.com/incident/790258#64f9807bb41170a55dc0326f292ec8e52112bbb83bc2c41c9d0d737c544f2260 We are currently investigating an intermitted outage of the web application in relation with a networking incident. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:48:45 -0000 https://status.hospitable.com/incident/790258#64f9807bb41170a55dc0326f292ec8e52112bbb83bc2c41c9d0d737c544f2260 We are currently investigating an intermitted outage of the web application in relation with a networking incident. https://status.hospitable.com/incident/790258 Thu, 20 Jan 2022 18:48:45 -0000 https://status.hospitable.com/incident/790258#64f9807bb41170a55dc0326f292ec8e52112bbb83bc2c41c9d0d737c544f2260 We are currently investigating an intermitted outage of the web application in relation with a networking incident. https://status.hospitable.com/incident/790257 Fri, 14 Jan 2022 10:36:28 -0000 https://status.hospitable.com/incident/790257#eca7d0ab50e2131f25d01e2e12e87da5f050f110638056cc822e047af03990b6 This incident has been resolved. https://status.hospitable.com/incident/790257 Fri, 14 Jan 2022 10:28:29 -0000 https://status.hospitable.com/incident/790257#10a6467c5eba95ee1da7316a22e767c19f5dd8afaf6feb70be6d49d816355ac1 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790257 Fri, 14 Jan 2022 10:24:18 -0000 https://status.hospitable.com/incident/790257#062f98dc505ca37db4fbf857781ee0b8c15b62acdf2f474b102e4e1c8510ba64 Our engineering team is reverting infrastructure changes to restore access to the application. https://status.hospitable.com/incident/790257 Fri, 14 Jan 2022 10:12:30 -0000 https://status.hospitable.com/incident/790257#951797d0a50556b812a37e23b0cd4a6730b01149b602f40363e1e0b3d7626d47 Our app is currently down while we are updating our infrastructure. https://status.hospitable.com/incident/790256 Thu, 06 Jan 2022 00:13:50 -0000 https://status.hospitable.com/incident/790256#5e7085a578486247af0802b6ccf1c80e49f897483dbef8ee05b52b5e2934c1f7 This incident was resolved at 10:45pm UTC (5:45pm EST). https://status.hospitable.com/incident/790256 Thu, 06 Jan 2022 00:08:34 -0000 https://status.hospitable.com/incident/790256#4032423efb28e8b266d87e8ad269508f97d0653074acd398651e5893d6097639 Our data processing infrastructure is running behind which is causing delays in the calendar sync. No data has been lost and the system should be caught up shortly. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 14:22:03 -0000 https://status.hospitable.com/incident/790255#e7453810e2dfeebac166e5aa2da0c2bfd03169812110802194ff5f63f7ce6ac3 Maintenance completed https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790255 Wed, 05 Jan 2022 12:15:55 -0000 https://status.hospitable.com/incident/790255#0116815d709fdb14f5d1734eb7017e27b0eb30af4e6f8009d5ab86a462df3e60 We'll be upgrading our underlying codebase framework, so there will be an increased possibility of errors whilst we rollout the upgrade. All precautions are being taken to reduce impact to the application. https://status.hospitable.com/incident/790254 Mon, 27 Dec 2021 18:08:55 -0000 https://status.hospitable.com/incident/790254#4bae0b365ac6d854ec9f309ba1113940dc1de1e2bba78607056f5b219cd14daa This incident has been resolved. https://status.hospitable.com/incident/790254 Mon, 27 Dec 2021 16:27:24 -0000 https://status.hospitable.com/incident/790254#afe27ec02cc7a61b51a14a179d16c91b57a3ad47e60c8b7b8bfb89a3e14e84f6 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790253 Wed, 22 Dec 2021 23:24:16 -0000 https://status.hospitable.com/incident/790253#9564659c904788786bb01b4b14e9fd21a1f51d7ade63c07cc0599a54f102a670 This incident has been resolved. https://status.hospitable.com/incident/790253 Wed, 22 Dec 2021 13:22:38 -0000 https://status.hospitable.com/incident/790253#43e5c498afa5d509b41d748a7f6d4cd1cda7bb362e73e21762160ed733bc61a3 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790252 Wed, 22 Dec 2021 11:32:47 -0000 https://status.hospitable.com/incident/790252#540c8a48c3332122f11390e7ea833b5ac720d1c3c8a64daf7d55f2edcae50755 This incident has been resolved. https://status.hospitable.com/incident/790252 Wed, 22 Dec 2021 10:04:38 -0000 https://status.hospitable.com/incident/790252#c75bb02a083392eb1e20f0c03d762d6248a2a8a567e1e6ffd7755540499dcff1 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790251 Wed, 15 Dec 2021 23:00:22 -0000 https://status.hospitable.com/incident/790251#86ea2be5aa745b9cfec8064840fe2ab28e75ccd691cc216cf29a41737c37f978 This incident has been resolved. https://status.hospitable.com/incident/790251 Wed, 15 Dec 2021 21:58:38 -0000 https://status.hospitable.com/incident/790251#dde310be52002d70de85e280192f0b66ad80eec6b8f97dbdfeb8388171c15bf8 Our subscription provider is currently experiencing an elevated rate of API errors. We are monitoring the situation. This may result in seeing a temporary error on the site when trying to take some actions. https://status.hospitable.com/incident/790250 Wed, 15 Dec 2021 20:55:08 -0000 https://status.hospitable.com/incident/790250#81423af6d2e2992e668d1a121ff22ad1f4c6ff0b20b460e3e143bb8ad3df1445 This incident has been resolved. https://status.hospitable.com/incident/790250 Wed, 15 Dec 2021 20:55:08 -0000 https://status.hospitable.com/incident/790250#81423af6d2e2992e668d1a121ff22ad1f4c6ff0b20b460e3e143bb8ad3df1445 This incident has been resolved. https://status.hospitable.com/incident/790250 Wed, 15 Dec 2021 20:55:08 -0000 https://status.hospitable.com/incident/790250#81423af6d2e2992e668d1a121ff22ad1f4c6ff0b20b460e3e143bb8ad3df1445 This incident has been resolved. https://status.hospitable.com/incident/790250 Wed, 15 Dec 2021 13:56:13 -0000 https://status.hospitable.com/incident/790250#18dc9e43d37a5b40fb925b35ef5a278c9531316a3e2d4bcc016f7045d9c19570 We have reported, and Airbnb has confirmed, an issue affecting messages being received by our application. Only the first message of each conversation is being impacted, and subsequent messages are being received. You can read more from this incident on Airbnb's status page: https://airbnbapi.statuspage.io/incidents/3blxdgnw2gyz https://status.hospitable.com/incident/790250 Wed, 15 Dec 2021 13:56:13 -0000 https://status.hospitable.com/incident/790250#18dc9e43d37a5b40fb925b35ef5a278c9531316a3e2d4bcc016f7045d9c19570 We have reported, and Airbnb has confirmed, an issue affecting messages being received by our application. Only the first message of each conversation is being impacted, and subsequent messages are being received. You can read more from this incident on Airbnb's status page: https://airbnbapi.statuspage.io/incidents/3blxdgnw2gyz https://status.hospitable.com/incident/790250 Wed, 15 Dec 2021 13:56:13 -0000 https://status.hospitable.com/incident/790250#18dc9e43d37a5b40fb925b35ef5a278c9531316a3e2d4bcc016f7045d9c19570 We have reported, and Airbnb has confirmed, an issue affecting messages being received by our application. Only the first message of each conversation is being impacted, and subsequent messages are being received. You can read more from this incident on Airbnb's status page: https://airbnbapi.statuspage.io/incidents/3blxdgnw2gyz https://status.hospitable.com/incident/790248 Thu, 02 Dec 2021 17:01:36 -0000 https://status.hospitable.com/incident/790248#a248534762a287bd3f4a85cab4f2f1f900c59dd83168e07240be86db65655e1e We have stress-tested the rate limits that are provided by Airbnb, and we have ensured that they are up to our expectations. Our messaging limit are now 2 orders of magnitude greater than other software providers. In turn, this means it's the best time to upgrade your account to our Airbnb official integration, and benefit from real-time messaging, and a greater quality of service. Happy hosting! https://status.hospitable.com/incident/790248 Thu, 02 Dec 2021 17:01:36 -0000 https://status.hospitable.com/incident/790248#a248534762a287bd3f4a85cab4f2f1f900c59dd83168e07240be86db65655e1e We have stress-tested the rate limits that are provided by Airbnb, and we have ensured that they are up to our expectations. Our messaging limit are now 2 orders of magnitude greater than other software providers. In turn, this means it's the best time to upgrade your account to our Airbnb official integration, and benefit from real-time messaging, and a greater quality of service. Happy hosting! https://status.hospitable.com/incident/790248 Thu, 02 Dec 2021 17:01:36 -0000 https://status.hospitable.com/incident/790248#a248534762a287bd3f4a85cab4f2f1f900c59dd83168e07240be86db65655e1e We have stress-tested the rate limits that are provided by Airbnb, and we have ensured that they are up to our expectations. Our messaging limit are now 2 orders of magnitude greater than other software providers. In turn, this means it's the best time to upgrade your account to our Airbnb official integration, and benefit from real-time messaging, and a greater quality of service. Happy hosting! https://status.hospitable.com/incident/790248 Thu, 02 Dec 2021 02:02:46 -0000 https://status.hospitable.com/incident/790248#a9837dd21e91e28f9ab35c373ff432f89ae28ae6e0da0aa48d63ad4ddc69ce34 We received confirmation from Airbnb a few hours ago that the rate limits have been increased accordingly. We are currently monitoring our messaging service and will provide a further update once confirmed that backend operations are back to normal. https://status.hospitable.com/incident/790248 Thu, 02 Dec 2021 02:02:46 -0000 https://status.hospitable.com/incident/790248#a9837dd21e91e28f9ab35c373ff432f89ae28ae6e0da0aa48d63ad4ddc69ce34 We received confirmation from Airbnb a few hours ago that the rate limits have been increased accordingly. We are currently monitoring our messaging service and will provide a further update once confirmed that backend operations are back to normal. https://status.hospitable.com/incident/790248 Thu, 02 Dec 2021 02:02:46 -0000 https://status.hospitable.com/incident/790248#a9837dd21e91e28f9ab35c373ff432f89ae28ae6e0da0aa48d63ad4ddc69ce34 We received confirmation from Airbnb a few hours ago that the rate limits have been increased accordingly. We are currently monitoring our messaging service and will provide a further update once confirmed that backend operations are back to normal. https://status.hospitable.com/incident/790248 Wed, 01 Dec 2021 09:17:31 -0000 https://status.hospitable.com/incident/790248#87f25a10e1a0770ece482f61ee1f78e36fe7a756f36e460553a87c763ad03323 Our development team implemented the necessary workaround so that scheduled messages are currently sent successfully. However, you can expect that some of the messages will be sent with a delay of a few minutes. We received a response from the Airbnb API team that they will increase the rate limits for our messaging service, which will resolve the root cause of the incident. We are waiting for confirmation from them that the needed changes were made and the rate limits were increased. Once we receive it, we will revert to our previous implementation so that there is no delay in sending messages. We will provide further updates as soon as our messaging service is again fully operational. https://status.hospitable.com/incident/790248 Wed, 01 Dec 2021 09:17:31 -0000 https://status.hospitable.com/incident/790248#87f25a10e1a0770ece482f61ee1f78e36fe7a756f36e460553a87c763ad03323 Our development team implemented the necessary workaround so that scheduled messages are currently sent successfully. However, you can expect that some of the messages will be sent with a delay of a few minutes. We received a response from the Airbnb API team that they will increase the rate limits for our messaging service, which will resolve the root cause of the incident. We are waiting for confirmation from them that the needed changes were made and the rate limits were increased. Once we receive it, we will revert to our previous implementation so that there is no delay in sending messages. We will provide further updates as soon as our messaging service is again fully operational. https://status.hospitable.com/incident/790248 Wed, 01 Dec 2021 09:17:31 -0000 https://status.hospitable.com/incident/790248#87f25a10e1a0770ece482f61ee1f78e36fe7a756f36e460553a87c763ad03323 Our development team implemented the necessary workaround so that scheduled messages are currently sent successfully. However, you can expect that some of the messages will be sent with a delay of a few minutes. We received a response from the Airbnb API team that they will increase the rate limits for our messaging service, which will resolve the root cause of the incident. We are waiting for confirmation from them that the needed changes were made and the rate limits were increased. Once we receive it, we will revert to our previous implementation so that there is no delay in sending messages. We will provide further updates as soon as our messaging service is again fully operational. https://status.hospitable.com/incident/790249 Tue, 30 Nov 2021 09:02:25 -0000 https://status.hospitable.com/incident/790249#2ddf472175c07f46b80c83f33d34a5d69501d269d4f6acb940987616602104fb This incident has been resolved. https://status.hospitable.com/incident/790249 Tue, 30 Nov 2021 08:30:26 -0000 https://status.hospitable.com/incident/790249#91c059cb35aa04b365644c1797aa26deebfd0516a1fbeb63731034bf293eeefe Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790248 Mon, 29 Nov 2021 13:36:25 -0000 https://status.hospitable.com/incident/790248#2c7508b7c5daf41270e1219034e4d990b8ce82f32e57de5c34e4c9fc5697c876 We have identified that Airbnb is enforcing inappropriate rate limits for the Hospitable application. Only scheduled messages are impacted by this incident. We have reached out to the Airbnb connectivity team to ensure that the correct limits are being used, which ensures that we can send the appropriate amount of message at the appropriate time. In the meantime, our engineering team has taken measures to ensure that we can still send a high volume of scheduled messages. This includes delaying the messages by a few minutes to ensure the inappropriate rate limits are being complied with for the time being. This incident is not affecting the usage of the inbox, or other features of the Hospitable application. https://status.hospitable.com/incident/790248 Mon, 29 Nov 2021 13:36:25 -0000 https://status.hospitable.com/incident/790248#2c7508b7c5daf41270e1219034e4d990b8ce82f32e57de5c34e4c9fc5697c876 We have identified that Airbnb is enforcing inappropriate rate limits for the Hospitable application. Only scheduled messages are impacted by this incident. We have reached out to the Airbnb connectivity team to ensure that the correct limits are being used, which ensures that we can send the appropriate amount of message at the appropriate time. In the meantime, our engineering team has taken measures to ensure that we can still send a high volume of scheduled messages. This includes delaying the messages by a few minutes to ensure the inappropriate rate limits are being complied with for the time being. This incident is not affecting the usage of the inbox, or other features of the Hospitable application. https://status.hospitable.com/incident/790248 Mon, 29 Nov 2021 13:36:25 -0000 https://status.hospitable.com/incident/790248#2c7508b7c5daf41270e1219034e4d990b8ce82f32e57de5c34e4c9fc5697c876 We have identified that Airbnb is enforcing inappropriate rate limits for the Hospitable application. Only scheduled messages are impacted by this incident. We have reached out to the Airbnb connectivity team to ensure that the correct limits are being used, which ensures that we can send the appropriate amount of message at the appropriate time. In the meantime, our engineering team has taken measures to ensure that we can still send a high volume of scheduled messages. This includes delaying the messages by a few minutes to ensure the inappropriate rate limits are being complied with for the time being. This incident is not affecting the usage of the inbox, or other features of the Hospitable application. https://status.hospitable.com/incident/790248 Sun, 28 Nov 2021 07:55:16 -0000 https://status.hospitable.com/incident/790248#a37bce6d3e1ca97a453e633628b4473e548960d0d01949d93c3b7d61e27b89e7 We're seeing a high rate of failures in sending messages for Airbnb guests. On the Hospitable interface, a message may be shown as sent successfully, but it is not seen in the thread and is not sent to the Airbnb platform. Our Airbnb integration may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. We are investigating the root cause of the issue. We recommend managing your guest messaging directly in your Airbnb inbox in the meantime. https://status.hospitable.com/incident/790248 Sun, 28 Nov 2021 07:55:16 -0000 https://status.hospitable.com/incident/790248#a37bce6d3e1ca97a453e633628b4473e548960d0d01949d93c3b7d61e27b89e7 We're seeing a high rate of failures in sending messages for Airbnb guests. On the Hospitable interface, a message may be shown as sent successfully, but it is not seen in the thread and is not sent to the Airbnb platform. Our Airbnb integration may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. We are investigating the root cause of the issue. We recommend managing your guest messaging directly in your Airbnb inbox in the meantime. https://status.hospitable.com/incident/790248 Sun, 28 Nov 2021 07:55:16 -0000 https://status.hospitable.com/incident/790248#a37bce6d3e1ca97a453e633628b4473e548960d0d01949d93c3b7d61e27b89e7 We're seeing a high rate of failures in sending messages for Airbnb guests. On the Hospitable interface, a message may be shown as sent successfully, but it is not seen in the thread and is not sent to the Airbnb platform. Our Airbnb integration may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. We are investigating the root cause of the issue. We recommend managing your guest messaging directly in your Airbnb inbox in the meantime. https://status.hospitable.com/incident/790247 Sat, 27 Nov 2021 07:07:03 -0000 https://status.hospitable.com/incident/790247#e053866eb6500b29327b4c9e022a973ae2db8b64d8f282e2e486f1f48c5d8abd This incident has been resolved. https://status.hospitable.com/incident/790247 Sat, 27 Nov 2021 06:28:05 -0000 https://status.hospitable.com/incident/790247#5dbbc0104378cfb02af995fe6c61cd082c4626fda80ef52d1f8258f1bf37c6a4 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790246 Wed, 24 Nov 2021 04:59:29 -0000 https://status.hospitable.com/incident/790246#56aaa9ad3086fd441e9eafe8fbd030769c46400292c899e7397da20527225ab3 This incident has been resolved. https://status.hospitable.com/incident/790246 Wed, 24 Nov 2021 04:59:29 -0000 https://status.hospitable.com/incident/790246#56aaa9ad3086fd441e9eafe8fbd030769c46400292c899e7397da20527225ab3 This incident has been resolved. https://status.hospitable.com/incident/790246 Tue, 23 Nov 2021 13:54:03 -0000 https://status.hospitable.com/incident/790246#b97d6e011bcbe818539aced8683d4bb514eb699c119ab795fc40ffc0e0ad6002 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790246 Tue, 23 Nov 2021 13:54:03 -0000 https://status.hospitable.com/incident/790246#b97d6e011bcbe818539aced8683d4bb514eb699c119ab795fc40ffc0e0ad6002 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790246 Tue, 23 Nov 2021 13:27:18 -0000 https://status.hospitable.com/incident/790246#f369054cb02814bc0c3fa8f8293270a0f9fcd9dd2a711b161278753f65070a70 Vrbo and Airbnb are currently experiencing an elevated rate of API errors due to a proxy partner outage. We are monitoring the situation. https://status.hospitable.com/incident/790245 Mon, 22 Nov 2021 10:05:41 -0000 https://status.hospitable.com/incident/790245#281c5798dd3e83d60edd7526b841eba4d986786553bc1136d6fe88e19d866ef7 This incident has been resolved. https://status.hospitable.com/incident/790245 Mon, 22 Nov 2021 09:16:49 -0000 https://status.hospitable.com/incident/790245#03d93e9f2badbd2f9aa9ec98a0b6a9f6f4fbfdae89e94fc59e29a4ff9f5f678a Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 12:46:43 -0000 https://status.hospitable.com/incident/790244#0513f410ffe06c98233008cb001a80bf8f4a7fd181f958ff32d8fcb4bfd6833f We received information from Booking.com that the outage has been resolved. The outage started at 2021-11-19, 11:46:03 AM UTC, and was resolved at 2021-11-19, 12:05:11 PM UTC. Booking.com confirmed that all their services are now back up. We can again fetch Booking.com reservation updates. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 12:46:43 -0000 https://status.hospitable.com/incident/790244#0513f410ffe06c98233008cb001a80bf8f4a7fd181f958ff32d8fcb4bfd6833f We received information from Booking.com that the outage has been resolved. The outage started at 2021-11-19, 11:46:03 AM UTC, and was resolved at 2021-11-19, 12:05:11 PM UTC. Booking.com confirmed that all their services are now back up. We can again fetch Booking.com reservation updates. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 12:46:43 -0000 https://status.hospitable.com/incident/790244#0513f410ffe06c98233008cb001a80bf8f4a7fd181f958ff32d8fcb4bfd6833f We received information from Booking.com that the outage has been resolved. The outage started at 2021-11-19, 11:46:03 AM UTC, and was resolved at 2021-11-19, 12:05:11 PM UTC. Booking.com confirmed that all their services are now back up. We can again fetch Booking.com reservation updates. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 12:46:43 -0000 https://status.hospitable.com/incident/790244#0513f410ffe06c98233008cb001a80bf8f4a7fd181f958ff32d8fcb4bfd6833f We received information from Booking.com that the outage has been resolved. The outage started at 2021-11-19, 11:46:03 AM UTC, and was resolved at 2021-11-19, 12:05:11 PM UTC. Booking.com confirmed that all their services are now back up. We can again fetch Booking.com reservation updates. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 12:46:43 -0000 https://status.hospitable.com/incident/790244#0513f410ffe06c98233008cb001a80bf8f4a7fd181f958ff32d8fcb4bfd6833f We received information from Booking.com that the outage has been resolved. The outage started at 2021-11-19, 11:46:03 AM UTC, and was resolved at 2021-11-19, 12:05:11 PM UTC. Booking.com confirmed that all their services are now back up. We can again fetch Booking.com reservation updates. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 11:59:19 -0000 https://status.hospitable.com/incident/790244#03046e25a9d6c45115ead086884ae7cbb85cc6b0f7481698391081ec0fb565b6 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. We will still be able to send automatic messages for your Booking.com reservations, but until the issue is resolved on Booking.com, we will not receive any new reservations or reservation updates from them. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 11:59:19 -0000 https://status.hospitable.com/incident/790244#03046e25a9d6c45115ead086884ae7cbb85cc6b0f7481698391081ec0fb565b6 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. We will still be able to send automatic messages for your Booking.com reservations, but until the issue is resolved on Booking.com, we will not receive any new reservations or reservation updates from them. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 11:59:19 -0000 https://status.hospitable.com/incident/790244#03046e25a9d6c45115ead086884ae7cbb85cc6b0f7481698391081ec0fb565b6 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. We will still be able to send automatic messages for your Booking.com reservations, but until the issue is resolved on Booking.com, we will not receive any new reservations or reservation updates from them. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 11:59:19 -0000 https://status.hospitable.com/incident/790244#03046e25a9d6c45115ead086884ae7cbb85cc6b0f7481698391081ec0fb565b6 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. We will still be able to send automatic messages for your Booking.com reservations, but until the issue is resolved on Booking.com, we will not receive any new reservations or reservation updates from them. https://status.hospitable.com/incident/790244 Fri, 19 Nov 2021 11:59:19 -0000 https://status.hospitable.com/incident/790244#03046e25a9d6c45115ead086884ae7cbb85cc6b0f7481698391081ec0fb565b6 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. We will still be able to send automatic messages for your Booking.com reservations, but until the issue is resolved on Booking.com, we will not receive any new reservations or reservation updates from them. https://status.hospitable.com/incident/790243 Wed, 17 Nov 2021 08:54:52 -0000 https://status.hospitable.com/incident/790243#ac6ee750ffc5291f4f7c4efa98210b00843c027e9072d4ca3ad4187fe5d93969 This incident has been resolved. https://status.hospitable.com/incident/790243 Wed, 17 Nov 2021 08:54:52 -0000 https://status.hospitable.com/incident/790243#ac6ee750ffc5291f4f7c4efa98210b00843c027e9072d4ca3ad4187fe5d93969 This incident has been resolved. https://status.hospitable.com/incident/790243 Wed, 17 Nov 2021 08:54:52 -0000 https://status.hospitable.com/incident/790243#ac6ee750ffc5291f4f7c4efa98210b00843c027e9072d4ca3ad4187fe5d93969 This incident has been resolved. https://status.hospitable.com/incident/790243 Wed, 17 Nov 2021 08:54:52 -0000 https://status.hospitable.com/incident/790243#ac6ee750ffc5291f4f7c4efa98210b00843c027e9072d4ca3ad4187fe5d93969 This incident has been resolved. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 14:43:19 -0000 https://status.hospitable.com/incident/790243#3fd55ab1248c2ea4a1d93e12e6eb3675a5417472ac4b5e9239e6ffda0a36a06b We see full resolutions across the board for users of our Legacy Airbnb integration. * This issue only affected customers that are still on our Legacy integration (outside of our partnership with Airbnb). This has not affected any users are connected through Airbnb with our official integration that is progressively being released to our customers. Customers that want to be upgraded in advance of their scheduled roll-out can contact support@hospitable.com. * This issue was caused by a reservation response format being retired from Airbnb (ie, Airbnb stopped using it), which allowed our application to update conversations. Without this format, we could not update conversations, but other operations were actually not impacted. * Scheduled messages have been sent for reservations that were accepted *before* the incident window.. Scheduled messages have been sent for reservations that were accepted *during* the incident window (although delayed, some by several hours) * Event messages (ie, triggered by a new inquiry or a new reservation) could not be sent during the outage window, and have been sent at once when we have deployed a fix to this incident, and when the last message was not sent by the host at the time the conversation was finally retrieved. * During the incident window, no conversation with guests could be created or updated. We also did not send any push notifications. We did send emails notifying that a message was sent. * Users could send messages from the inbox with conversations created before the incident window, but could not see the inbox being updated. We apologize for the inconvenience that has caused to our customers. Our systems were able to preserve some critical functionality during this incident, which limited the impact to guests. However, reliability and trust are principles that we hold dear, and we have worked with Airbnb to ensure that we can build our product and features on a reliable infrastructure, where changes can be anticipated. We will ensure to speed up our roll-out plan for our upgraded Airbnb official integration, as we want to ensure we have capacity to onboard all users (property owners, property management companies) and give them time to move to our upgraded integration successfully. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 14:43:19 -0000 https://status.hospitable.com/incident/790243#3fd55ab1248c2ea4a1d93e12e6eb3675a5417472ac4b5e9239e6ffda0a36a06b We see full resolutions across the board for users of our Legacy Airbnb integration. * This issue only affected customers that are still on our Legacy integration (outside of our partnership with Airbnb). This has not affected any users are connected through Airbnb with our official integration that is progressively being released to our customers. Customers that want to be upgraded in advance of their scheduled roll-out can contact support@hospitable.com. * This issue was caused by a reservation response format being retired from Airbnb (ie, Airbnb stopped using it), which allowed our application to update conversations. Without this format, we could not update conversations, but other operations were actually not impacted. * Scheduled messages have been sent for reservations that were accepted *before* the incident window.. Scheduled messages have been sent for reservations that were accepted *during* the incident window (although delayed, some by several hours) * Event messages (ie, triggered by a new inquiry or a new reservation) could not be sent during the outage window, and have been sent at once when we have deployed a fix to this incident, and when the last message was not sent by the host at the time the conversation was finally retrieved. * During the incident window, no conversation with guests could be created or updated. We also did not send any push notifications. We did send emails notifying that a message was sent. * Users could send messages from the inbox with conversations created before the incident window, but could not see the inbox being updated. We apologize for the inconvenience that has caused to our customers. Our systems were able to preserve some critical functionality during this incident, which limited the impact to guests. However, reliability and trust are principles that we hold dear, and we have worked with Airbnb to ensure that we can build our product and features on a reliable infrastructure, where changes can be anticipated. We will ensure to speed up our roll-out plan for our upgraded Airbnb official integration, as we want to ensure we have capacity to onboard all users (property owners, property management companies) and give them time to move to our upgraded integration successfully. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 14:43:19 -0000 https://status.hospitable.com/incident/790243#3fd55ab1248c2ea4a1d93e12e6eb3675a5417472ac4b5e9239e6ffda0a36a06b We see full resolutions across the board for users of our Legacy Airbnb integration. * This issue only affected customers that are still on our Legacy integration (outside of our partnership with Airbnb). This has not affected any users are connected through Airbnb with our official integration that is progressively being released to our customers. Customers that want to be upgraded in advance of their scheduled roll-out can contact support@hospitable.com. * This issue was caused by a reservation response format being retired from Airbnb (ie, Airbnb stopped using it), which allowed our application to update conversations. Without this format, we could not update conversations, but other operations were actually not impacted. * Scheduled messages have been sent for reservations that were accepted *before* the incident window.. Scheduled messages have been sent for reservations that were accepted *during* the incident window (although delayed, some by several hours) * Event messages (ie, triggered by a new inquiry or a new reservation) could not be sent during the outage window, and have been sent at once when we have deployed a fix to this incident, and when the last message was not sent by the host at the time the conversation was finally retrieved. * During the incident window, no conversation with guests could be created or updated. We also did not send any push notifications. We did send emails notifying that a message was sent. * Users could send messages from the inbox with conversations created before the incident window, but could not see the inbox being updated. We apologize for the inconvenience that has caused to our customers. Our systems were able to preserve some critical functionality during this incident, which limited the impact to guests. However, reliability and trust are principles that we hold dear, and we have worked with Airbnb to ensure that we can build our product and features on a reliable infrastructure, where changes can be anticipated. We will ensure to speed up our roll-out plan for our upgraded Airbnb official integration, as we want to ensure we have capacity to onboard all users (property owners, property management companies) and give them time to move to our upgraded integration successfully. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 14:43:19 -0000 https://status.hospitable.com/incident/790243#3fd55ab1248c2ea4a1d93e12e6eb3675a5417472ac4b5e9239e6ffda0a36a06b We see full resolutions across the board for users of our Legacy Airbnb integration. * This issue only affected customers that are still on our Legacy integration (outside of our partnership with Airbnb). This has not affected any users are connected through Airbnb with our official integration that is progressively being released to our customers. Customers that want to be upgraded in advance of their scheduled roll-out can contact support@hospitable.com. * This issue was caused by a reservation response format being retired from Airbnb (ie, Airbnb stopped using it), which allowed our application to update conversations. Without this format, we could not update conversations, but other operations were actually not impacted. * Scheduled messages have been sent for reservations that were accepted *before* the incident window.. Scheduled messages have been sent for reservations that were accepted *during* the incident window (although delayed, some by several hours) * Event messages (ie, triggered by a new inquiry or a new reservation) could not be sent during the outage window, and have been sent at once when we have deployed a fix to this incident, and when the last message was not sent by the host at the time the conversation was finally retrieved. * During the incident window, no conversation with guests could be created or updated. We also did not send any push notifications. We did send emails notifying that a message was sent. * Users could send messages from the inbox with conversations created before the incident window, but could not see the inbox being updated. We apologize for the inconvenience that has caused to our customers. Our systems were able to preserve some critical functionality during this incident, which limited the impact to guests. However, reliability and trust are principles that we hold dear, and we have worked with Airbnb to ensure that we can build our product and features on a reliable infrastructure, where changes can be anticipated. We will ensure to speed up our roll-out plan for our upgraded Airbnb official integration, as we want to ensure we have capacity to onboard all users (property owners, property management companies) and give them time to move to our upgraded integration successfully. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 13:37:41 -0000 https://status.hospitable.com/incident/790243#d941cb3753abe0d63ae33370e415f53bc977a1473e8a12a383cfb20143e3acfc A fix has been implemented and we see operations resuming to normal for all conversations during this outage window. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 13:37:41 -0000 https://status.hospitable.com/incident/790243#d941cb3753abe0d63ae33370e415f53bc977a1473e8a12a383cfb20143e3acfc A fix has been implemented and we see operations resuming to normal for all conversations during this outage window. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 13:37:41 -0000 https://status.hospitable.com/incident/790243#d941cb3753abe0d63ae33370e415f53bc977a1473e8a12a383cfb20143e3acfc A fix has been implemented and we see operations resuming to normal for all conversations during this outage window. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 13:37:41 -0000 https://status.hospitable.com/incident/790243#d941cb3753abe0d63ae33370e415f53bc977a1473e8a12a383cfb20143e3acfc A fix has been implemented and we see operations resuming to normal for all conversations during this outage window. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:52:09 -0000 https://status.hospitable.com/incident/790243#6a3e8ca99a64c3dda87e4d374e8a865f38689a05418ca3145a0b88345695d2de This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:52:09 -0000 https://status.hospitable.com/incident/790243#6a3e8ca99a64c3dda87e4d374e8a865f38689a05418ca3145a0b88345695d2de This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:52:09 -0000 https://status.hospitable.com/incident/790243#6a3e8ca99a64c3dda87e4d374e8a865f38689a05418ca3145a0b88345695d2de This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:52:09 -0000 https://status.hospitable.com/incident/790243#6a3e8ca99a64c3dda87e4d374e8a865f38689a05418ca3145a0b88345695d2de This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:49:50 -0000 https://status.hospitable.com/incident/790243#e138cd025dd1ae6cf74b233084d3ed719321f2a49d0bcfbc0bdeb62918254fc7 This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:49:50 -0000 https://status.hospitable.com/incident/790243#e138cd025dd1ae6cf74b233084d3ed719321f2a49d0bcfbc0bdeb62918254fc7 This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:49:50 -0000 https://status.hospitable.com/incident/790243#e138cd025dd1ae6cf74b233084d3ed719321f2a49d0bcfbc0bdeb62918254fc7 This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 08:49:50 -0000 https://status.hospitable.com/incident/790243#e138cd025dd1ae6cf74b233084d3ed719321f2a49d0bcfbc0bdeb62918254fc7 This issue is related with a recent change on Airbnb's side affecting our legacy Airbnb integration. While we are looking for a way to mitigate the consequences of this change, we recommend all customers affected to upgrade to the Airbnb official integration. Please reach out to support@hospitable.com if you have not done so already to ensure that you can resume your operations. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 03:48:27 -0000 https://status.hospitable.com/incident/790243#c94e788ede9828aa7b7c0196cf0c3a954aa78dfd677cf988b42308ef0ed367be We're seeing that Airbnb is currently experiencing an elevated rate of errors when we send messages. We are monitoring the situation. Airbnb may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 03:48:27 -0000 https://status.hospitable.com/incident/790243#c94e788ede9828aa7b7c0196cf0c3a954aa78dfd677cf988b42308ef0ed367be We're seeing that Airbnb is currently experiencing an elevated rate of errors when we send messages. We are monitoring the situation. Airbnb may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 03:48:27 -0000 https://status.hospitable.com/incident/790243#c94e788ede9828aa7b7c0196cf0c3a954aa78dfd677cf988b42308ef0ed367be We're seeing that Airbnb is currently experiencing an elevated rate of errors when we send messages. We are monitoring the situation. Airbnb may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790243 Tue, 16 Nov 2021 03:48:27 -0000 https://status.hospitable.com/incident/790243#c94e788ede9828aa7b7c0196cf0c3a954aa78dfd677cf988b42308ef0ed367be We're seeing that Airbnb is currently experiencing an elevated rate of errors when we send messages. We are monitoring the situation. Airbnb may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790242 Mon, 15 Nov 2021 18:03:09 -0000 https://status.hospitable.com/incident/790242#d18522f5a45e1a7c2a269a34853ec1a54a3bb20794bb657b63a67159f1b6262e This incident has been resolved. https://status.hospitable.com/incident/790242 Mon, 15 Nov 2021 16:23:31 -0000 https://status.hospitable.com/incident/790242#0d96cb860992c808572faa7ce28696ae54cc66ac179fb52ea23bb418ee578784 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790241 Mon, 15 Nov 2021 10:39:33 -0000 https://status.hospitable.com/incident/790241#ac7c68da34784b6143a7fe2ba95ff9e763a607aed6458a0c263772d6078cf9ce This incident has been resolved. https://status.hospitable.com/incident/790241 Mon, 15 Nov 2021 09:04:27 -0000 https://status.hospitable.com/incident/790241#2091db3746151838adaf715f955d6a274a7ae74cbdab9c080dfb0f9d7ed8483f Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790240 Sun, 14 Nov 2021 14:41:26 -0000 https://status.hospitable.com/incident/790240#5a9167d4e03ba7751bdd0e98e7f26646036514fc5fe926bb910740ffc1ac2b53 This incident has been resolved. https://status.hospitable.com/incident/790240 Sun, 14 Nov 2021 12:21:35 -0000 https://status.hospitable.com/incident/790240#2aee8188c2d65a786c4afb9c0b1e729f976444c88509a1b749ac68d3a5a9a57e Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790239 Sat, 13 Nov 2021 10:25:01 -0000 https://status.hospitable.com/incident/790239#88912432de43300486a20c8ef8eb71656eb1be085b6bd80f178d094b55c3750a This incident has been resolved. https://status.hospitable.com/incident/790239 Sat, 13 Nov 2021 09:58:34 -0000 https://status.hospitable.com/incident/790239#8c28d35c2ee5cc17c9d696ebc325e44f33897fa7c84e0c296ec767f190c769e8 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790238 Sat, 13 Nov 2021 08:03:04 -0000 https://status.hospitable.com/incident/790238#519f792e059397db53883db6587a97108a098dcea7af2e324790adfc097d2f63 This incident has been resolved. https://status.hospitable.com/incident/790238 Sat, 13 Nov 2021 07:12:19 -0000 https://status.hospitable.com/incident/790238#380280b16d37df163955e22cd8e5bcffcc2b08bafc6335b1d5f7c8f35070be54 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790237 Fri, 12 Nov 2021 10:45:04 -0000 https://status.hospitable.com/incident/790237#4d85c8d499aaf28a09703dc00f9e3614c603856e5f7e991ac503835f3af83c8b This incident has been resolved. https://status.hospitable.com/incident/790237 Fri, 12 Nov 2021 09:51:44 -0000 https://status.hospitable.com/incident/790237#7e1de006ef0f924112510270470bf160b649dcf22caed43d0380b26d2ad664fd Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790236 Fri, 12 Nov 2021 07:58:06 -0000 https://status.hospitable.com/incident/790236#c2a5eaede8fc21db8a925993708476eb9345e3fc7e96c2f6d0b43f9dd74ed4c5 This incident has been resolved. https://status.hospitable.com/incident/790236 Fri, 12 Nov 2021 07:09:52 -0000 https://status.hospitable.com/incident/790236#9dd5a5e348059d8a06016e017de2dfa0fc6d7a561a0eeba7bd65d6faef473612 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790235 Thu, 11 Nov 2021 16:56:04 -0000 https://status.hospitable.com/incident/790235#1ece5d30faa78143d27139679955bff41270cd06496e6d4d53f89d33b223b57d This incident has been resolved. https://status.hospitable.com/incident/790235 Thu, 11 Nov 2021 15:02:09 -0000 https://status.hospitable.com/incident/790235#2338909adf766a73060f0ddc77f5383c3edd639feaa893337764879f94bdccb6 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790234 Thu, 11 Nov 2021 04:47:21 -0000 https://status.hospitable.com/incident/790234#76b7831733a4109481bd9e08270ac7d67138544b47b61dc766a9eb6f63321408 This incident has been resolved. https://status.hospitable.com/incident/790234 Wed, 10 Nov 2021 22:31:08 -0000 https://status.hospitable.com/incident/790234#50a66569b7da5b4a8e91ce66a78fc9edb2f9a3ed405b76ab14da9bbac9e95895 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790233 Wed, 10 Nov 2021 21:54:34 -0000 https://status.hospitable.com/incident/790233#9c8c34fe2f2676a915cef0de40c52731c1ed61909eb4f084f232e9e26cecf5c8 This incident has been resolved. https://status.hospitable.com/incident/790233 Wed, 10 Nov 2021 21:54:34 -0000 https://status.hospitable.com/incident/790233#9c8c34fe2f2676a915cef0de40c52731c1ed61909eb4f084f232e9e26cecf5c8 This incident has been resolved. https://status.hospitable.com/incident/790233 Wed, 10 Nov 2021 20:52:20 -0000 https://status.hospitable.com/incident/790233#36f0112cfcfb58002e392b2d87ee000896abe750a84ec098f15db0cb14afc6d8 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790233 Wed, 10 Nov 2021 20:52:20 -0000 https://status.hospitable.com/incident/790233#36f0112cfcfb58002e392b2d87ee000896abe750a84ec098f15db0cb14afc6d8 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790232 Wed, 10 Nov 2021 13:35:10 -0000 https://status.hospitable.com/incident/790232#2197c32c35f3792fb73414175fd09cc8d19d70472f89cae9d7cabfd92486cf68 This incident has been resolved. https://status.hospitable.com/incident/790232 Wed, 10 Nov 2021 12:49:09 -0000 https://status.hospitable.com/incident/790232#b0d8db15976de87c2913edee1d0fd2060d256c8e5999486f556f23641d7b502c Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790231 Wed, 10 Nov 2021 09:22:40 -0000 https://status.hospitable.com/incident/790231#e78c517f0e938ec9a129f89b20d848d7c3a7b654238db69d8479a02abb8063c6 This incident has been resolved. https://status.hospitable.com/incident/790231 Wed, 10 Nov 2021 08:38:51 -0000 https://status.hospitable.com/incident/790231#e14e2fe4c5e45eb0dd6bd7e1c3553548233d322604be5239f73cdae8172af3f2 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790230 Wed, 10 Nov 2021 07:01:57 -0000 https://status.hospitable.com/incident/790230#5a02aaf84aefaf6c452d8990158d24d48dbd833c95f6741b24189fbb0ae2fa10 This incident has been resolved. https://status.hospitable.com/incident/790230 Tue, 09 Nov 2021 22:19:49 -0000 https://status.hospitable.com/incident/790230#ddac0bc09716a8da5ffb4fafff8a29c3ccc1a27a13bfe49c339632c4c3bb9fb4 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790229 Tue, 09 Nov 2021 22:05:57 -0000 https://status.hospitable.com/incident/790229#09624423c84885a7b9be7109eed50b149f77117f6a6e25003187b7f227182a94 This incident has been resolved. https://status.hospitable.com/incident/790229 Tue, 09 Nov 2021 21:26:05 -0000 https://status.hospitable.com/incident/790229#eea7b024db7fdd132c9a17bf8dc3d4ecc58f0d0a87d66b5448764d2823bdd03c Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790228 Tue, 09 Nov 2021 17:30:51 -0000 https://status.hospitable.com/incident/790228#6a424a63be941f5bb53ad30a5b8a24c3794905fdc481bf699196d6d17438e797 This incident has been resolved. https://status.hospitable.com/incident/790228 Tue, 09 Nov 2021 16:05:23 -0000 https://status.hospitable.com/incident/790228#e4e8fef70badaa865c864d6060025049240d2b1558021a79d43f5ab95af5137c Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790227 Tue, 09 Nov 2021 10:31:25 -0000 https://status.hospitable.com/incident/790227#8abf2563c09ff24e6b16d497b71048586f753702a04563ee0e72383beaf0d56d This incident has been resolved. https://status.hospitable.com/incident/790227 Tue, 09 Nov 2021 08:27:13 -0000 https://status.hospitable.com/incident/790227#4df1ee1d5d8f1e9657f1d3c1897934d1bd82b4d9e1f8e021dcac2c5906bae1ac Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 19:57:54 -0000 https://status.hospitable.com/incident/790226#847bff174f88571ff3c98f83d6b931f9725f58d6db6eb82af66951d8da2df29d This incident has been resolved. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 19:57:54 -0000 https://status.hospitable.com/incident/790226#847bff174f88571ff3c98f83d6b931f9725f58d6db6eb82af66951d8da2df29d This incident has been resolved. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 19:57:54 -0000 https://status.hospitable.com/incident/790226#847bff174f88571ff3c98f83d6b931f9725f58d6db6eb82af66951d8da2df29d This incident has been resolved. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 19:04:00 -0000 https://status.hospitable.com/incident/790226#7532d9ecba7808978d958ba8c00b9276b7e4b63f1951acdc76ff5e7bf0e06bab We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 19:04:00 -0000 https://status.hospitable.com/incident/790226#7532d9ecba7808978d958ba8c00b9276b7e4b63f1951acdc76ff5e7bf0e06bab We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 19:04:00 -0000 https://status.hospitable.com/incident/790226#7532d9ecba7808978d958ba8c00b9276b7e4b63f1951acdc76ff5e7bf0e06bab We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 14:25:00 -0000 https://status.hospitable.com/incident/790226#003606d842bbd679d6eb747d982abb987c15ad1714b0896366b571c4c325b5ad We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 14:25:00 -0000 https://status.hospitable.com/incident/790226#003606d842bbd679d6eb747d982abb987c15ad1714b0896366b571c4c325b5ad We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 14:25:00 -0000 https://status.hospitable.com/incident/790226#003606d842bbd679d6eb747d982abb987c15ad1714b0896366b571c4c325b5ad We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 14:24:04 -0000 https://status.hospitable.com/incident/790226#0ca20a20b5f79b5111eb54d39439479e67dc6d017fdbf221d48fa413e7a962d7 Upon further investigation we have identified that this issue is being caused due to the outage of a proxy service partner. This partner has been notified and is investigating the issue to restore connectivity. https://status.hospitable.com/incident/790226 Thu, 04 Nov 2021 13:31:34 -0000 https://status.hospitable.com/incident/790226#f295ea29c896639d00f452f194df70dd03f7d9abdd840717dc604ba7c2ae2c14 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790225 Thu, 04 Nov 2021 07:00:45 -0000 https://status.hospitable.com/incident/790225#62fe1bc22f7988968df362260e7b6498d980a225676b6a19e12a231eea19c4d1 This incident has been resolved. https://status.hospitable.com/incident/790225 Thu, 04 Nov 2021 04:10:01 -0000 https://status.hospitable.com/incident/790225#9e76a881c094b368a877b27966b533ff6878c6a82d6fb972b545f516c5edf0de Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790224 Wed, 03 Nov 2021 15:09:49 -0000 https://status.hospitable.com/incident/790224#877186c0ce81f920884d43000eecdf02187531e5a95222b97aafedded51c40db This incident has been resolved. https://status.hospitable.com/incident/790224 Wed, 03 Nov 2021 14:21:48 -0000 https://status.hospitable.com/incident/790224#b55ab9a03ac512924f1570a6b9e31a239de8639a4a9c28ad8ff330e308135cf1 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790223 Thu, 28 Oct 2021 05:36:16 -0000 https://status.hospitable.com/incident/790223#848e3f97fc7cd9c90dafa52b4a56214216422e1e2abece39b9a1058f9553b08c This incident has resolved at approximately 4:30am UTC. https://status.hospitable.com/incident/790223 Thu, 28 Oct 2021 03:00:02 -0000 https://status.hospitable.com/incident/790223#be3894176fc2759d431d05b04a015ac669ba23606f0ac4fb5619f8a886cee635 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 18:11:29 -0000 https://status.hospitable.com/incident/790222#84f65a319bf26d352698c0e21383e93faf22e9f4f3ef485466d341b7999f686c This incident has been resolved. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 18:11:29 -0000 https://status.hospitable.com/incident/790222#84f65a319bf26d352698c0e21383e93faf22e9f4f3ef485466d341b7999f686c This incident has been resolved. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 18:11:29 -0000 https://status.hospitable.com/incident/790222#84f65a319bf26d352698c0e21383e93faf22e9f4f3ef485466d341b7999f686c This incident has been resolved. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 18:11:29 -0000 https://status.hospitable.com/incident/790222#84f65a319bf26d352698c0e21383e93faf22e9f4f3ef485466d341b7999f686c This incident has been resolved. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 14:14:09 -0000 https://status.hospitable.com/incident/790222#daadccb3a7c42ceab3fdb2a2bdb4c97e3f346285c4d6555ad4552f4056d44a2e Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 14:14:09 -0000 https://status.hospitable.com/incident/790222#daadccb3a7c42ceab3fdb2a2bdb4c97e3f346285c4d6555ad4552f4056d44a2e Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 14:14:09 -0000 https://status.hospitable.com/incident/790222#daadccb3a7c42ceab3fdb2a2bdb4c97e3f346285c4d6555ad4552f4056d44a2e Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790222 Tue, 26 Oct 2021 14:14:09 -0000 https://status.hospitable.com/incident/790222#daadccb3a7c42ceab3fdb2a2bdb4c97e3f346285c4d6555ad4552f4056d44a2e Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:21:16 -0000 https://status.hospitable.com/incident/790221#adfcb0dc33d9a38542e6ce1ca1d69303d567bef7261ec7093e82ac4f67504a46 This incident has been resolved. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:21:16 -0000 https://status.hospitable.com/incident/790221#adfcb0dc33d9a38542e6ce1ca1d69303d567bef7261ec7093e82ac4f67504a46 This incident has been resolved. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:21:16 -0000 https://status.hospitable.com/incident/790221#adfcb0dc33d9a38542e6ce1ca1d69303d567bef7261ec7093e82ac4f67504a46 This incident has been resolved. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:21:16 -0000 https://status.hospitable.com/incident/790221#adfcb0dc33d9a38542e6ce1ca1d69303d567bef7261ec7093e82ac4f67504a46 This incident has been resolved. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:21:16 -0000 https://status.hospitable.com/incident/790221#adfcb0dc33d9a38542e6ce1ca1d69303d567bef7261ec7093e82ac4f67504a46 This incident has been resolved. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:10:00 -0000 https://status.hospitable.com/incident/790221#e604cacd70681f82021bcfe462fded7d56de77620c702e7589847d58f87e4e8b We are currently investigating an outage of the workers of our application in relation with a new deploy. Workers are typically in charge of checking new messages and sending automated messages and notifications. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:10:00 -0000 https://status.hospitable.com/incident/790221#e604cacd70681f82021bcfe462fded7d56de77620c702e7589847d58f87e4e8b We are currently investigating an outage of the workers of our application in relation with a new deploy. Workers are typically in charge of checking new messages and sending automated messages and notifications. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:10:00 -0000 https://status.hospitable.com/incident/790221#e604cacd70681f82021bcfe462fded7d56de77620c702e7589847d58f87e4e8b We are currently investigating an outage of the workers of our application in relation with a new deploy. Workers are typically in charge of checking new messages and sending automated messages and notifications. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:10:00 -0000 https://status.hospitable.com/incident/790221#e604cacd70681f82021bcfe462fded7d56de77620c702e7589847d58f87e4e8b We are currently investigating an outage of the workers of our application in relation with a new deploy. Workers are typically in charge of checking new messages and sending automated messages and notifications. https://status.hospitable.com/incident/790221 Tue, 19 Oct 2021 10:10:00 -0000 https://status.hospitable.com/incident/790221#e604cacd70681f82021bcfe462fded7d56de77620c702e7589847d58f87e4e8b We are currently investigating an outage of the workers of our application in relation with a new deploy. Workers are typically in charge of checking new messages and sending automated messages and notifications. https://status.hospitable.com/incident/790220 Mon, 18 Oct 2021 15:44:42 -0000 https://status.hospitable.com/incident/790220#d842ce6c2d3991f09362e2e76b60683779a46dbe72257b82faa789346a36acdb This incident has been resolved. https://status.hospitable.com/incident/790220 Mon, 18 Oct 2021 14:28:30 -0000 https://status.hospitable.com/incident/790220#9b55e83a39e991174d6f0731304c7a6fc40415afa8856896d1da6bfb1c2e7ce2 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790219 Mon, 18 Oct 2021 12:04:10 -0000 https://status.hospitable.com/incident/790219#730c125e6ad2a0ac893fbe0ccc5d7dcd90a39b7c4c22a28823215b560ea2e098 This incident has been resolved. https://status.hospitable.com/incident/790219 Sun, 17 Oct 2021 07:03:14 -0000 https://status.hospitable.com/incident/790219#ed55326a21427f092ee7acadafa0b723eef563e1454be54fdb3b986fff6a8b3c We are continuing to investigate this issue. https://status.hospitable.com/incident/790219 Sun, 17 Oct 2021 07:02:59 -0000 https://status.hospitable.com/incident/790219#64e232104a14b1a9085552563b11eccbb47f82a2cea05da35036c053afb188d8 Some currently unidentified errors on VRBO's side is preventing us from importing listings in newly connected VRBO channels. This issue is being investigated. https://status.hospitable.com/incident/790218 Fri, 15 Oct 2021 15:39:14 -0000 https://status.hospitable.com/incident/790218#d0e6727deb14007422215775237bcfacc8969408b5a89a6ccab8547fbb1f039b This incident has been resolved. https://status.hospitable.com/incident/790218 Fri, 15 Oct 2021 14:24:58 -0000 https://status.hospitable.com/incident/790218#e9124c4b9354c95577ad00095a63d899a21a5ae1b6a1a18e480bad5cb85768b8 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790217 Wed, 13 Oct 2021 09:09:55 -0000 https://status.hospitable.com/incident/790217#9d8a9d93d30fadc5f300064e679ef538b94b8bdfb7fb93520c527a3ea11ddf8f This incident has been resolved. https://status.hospitable.com/incident/790217 Wed, 13 Oct 2021 08:00:25 -0000 https://status.hospitable.com/incident/790217#5d529d9db13a642878b588b21a8ca1eceae1fe406da7a1989951cea952db52a2 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790216 Tue, 12 Oct 2021 17:37:36 -0000 https://status.hospitable.com/incident/790216#6a59d11f8e3f7f69680378b331be5e2b0e91a30c324a404aaa38a3a3fc368e0f This incident has been resolved. https://status.hospitable.com/incident/790216 Tue, 12 Oct 2021 17:37:36 -0000 https://status.hospitable.com/incident/790216#6a59d11f8e3f7f69680378b331be5e2b0e91a30c324a404aaa38a3a3fc368e0f This incident has been resolved. https://status.hospitable.com/incident/790216 Tue, 12 Oct 2021 17:37:36 -0000 https://status.hospitable.com/incident/790216#6a59d11f8e3f7f69680378b331be5e2b0e91a30c324a404aaa38a3a3fc368e0f This incident has been resolved. https://status.hospitable.com/incident/790216 Tue, 12 Oct 2021 17:04:29 -0000 https://status.hospitable.com/incident/790216#07f514e5603475a436d1fc17c7dd64aceb83c13ce12bce04f35b380c185ae827 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790216 Tue, 12 Oct 2021 17:04:29 -0000 https://status.hospitable.com/incident/790216#07f514e5603475a436d1fc17c7dd64aceb83c13ce12bce04f35b380c185ae827 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790216 Tue, 12 Oct 2021 17:04:29 -0000 https://status.hospitable.com/incident/790216#07f514e5603475a436d1fc17c7dd64aceb83c13ce12bce04f35b380c185ae827 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790215 Wed, 06 Oct 2021 03:49:09 -0000 https://status.hospitable.com/incident/790215#7996ccda0fe5648143621ab7d58e0429aaee8e273f5081dfc850cf2a046cf22a This incident has been resolved. https://status.hospitable.com/incident/790215 Tue, 05 Oct 2021 13:09:05 -0000 https://status.hospitable.com/incident/790215#9974800ec44c74ea99c0ed2a7225eb4377de6fc619e379de66a292ec7d4b1cb9 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 18:06:25 -0000 https://status.hospitable.com/incident/790214#ba114300dfb00140ac35a8dd86c1ac15ad33d99a1d5a2a8b28be28c782c33b59 A fix has been implemented and has shown success across the board. Reservations updates are being processed on Booking.com and we expect the application to be working normally starting from 17:24 UTC. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 18:06:25 -0000 https://status.hospitable.com/incident/790214#ba114300dfb00140ac35a8dd86c1ac15ad33d99a1d5a2a8b28be28c782c33b59 A fix has been implemented and has shown success across the board. Reservations updates are being processed on Booking.com and we expect the application to be working normally starting from 17:24 UTC. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 18:06:25 -0000 https://status.hospitable.com/incident/790214#ba114300dfb00140ac35a8dd86c1ac15ad33d99a1d5a2a8b28be28c782c33b59 A fix has been implemented and has shown success across the board. Reservations updates are being processed on Booking.com and we expect the application to be working normally starting from 17:24 UTC. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 18:06:25 -0000 https://status.hospitable.com/incident/790214#ba114300dfb00140ac35a8dd86c1ac15ad33d99a1d5a2a8b28be28c782c33b59 A fix has been implemented and has shown success across the board. Reservations updates are being processed on Booking.com and we expect the application to be working normally starting from 17:24 UTC. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 16:15:51 -0000 https://status.hospitable.com/incident/790214#a31cd3575407df6920919ae0e582740034a10c1f2334b377868f20bf2716abcd Several components of our applications are currently experiencing issues as a result of the expiration of a CA Certificate from Let's Encrypt. Our team is working to ensure all functionality is being restored. In particular, Booking.com reservations are not being updated (they are put on hold by Booking.com, who has been notified of this outage). API keys cannot be accessed or generated. Some other functions from our product should be restored already (such as sending messages to manual booking guests). https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 16:15:51 -0000 https://status.hospitable.com/incident/790214#a31cd3575407df6920919ae0e582740034a10c1f2334b377868f20bf2716abcd Several components of our applications are currently experiencing issues as a result of the expiration of a CA Certificate from Let's Encrypt. Our team is working to ensure all functionality is being restored. In particular, Booking.com reservations are not being updated (they are put on hold by Booking.com, who has been notified of this outage). API keys cannot be accessed or generated. Some other functions from our product should be restored already (such as sending messages to manual booking guests). https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 16:15:51 -0000 https://status.hospitable.com/incident/790214#a31cd3575407df6920919ae0e582740034a10c1f2334b377868f20bf2716abcd Several components of our applications are currently experiencing issues as a result of the expiration of a CA Certificate from Let's Encrypt. Our team is working to ensure all functionality is being restored. In particular, Booking.com reservations are not being updated (they are put on hold by Booking.com, who has been notified of this outage). API keys cannot be accessed or generated. Some other functions from our product should be restored already (such as sending messages to manual booking guests). https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 16:15:51 -0000 https://status.hospitable.com/incident/790214#a31cd3575407df6920919ae0e582740034a10c1f2334b377868f20bf2716abcd Several components of our applications are currently experiencing issues as a result of the expiration of a CA Certificate from Let's Encrypt. Our team is working to ensure all functionality is being restored. In particular, Booking.com reservations are not being updated (they are put on hold by Booking.com, who has been notified of this outage). API keys cannot be accessed or generated. Some other functions from our product should be restored already (such as sending messages to manual booking guests). https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 16:12:09 -0000 https://status.hospitable.com/incident/790214#6ed5e825180ba2871e4cfa5baef81f7f2ae7f4a6ff4f3b5df760a80ba5c9f757 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 16:12:09 -0000 https://status.hospitable.com/incident/790214#6ed5e825180ba2871e4cfa5baef81f7f2ae7f4a6ff4f3b5df760a80ba5c9f757 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 16:12:09 -0000 https://status.hospitable.com/incident/790214#6ed5e825180ba2871e4cfa5baef81f7f2ae7f4a6ff4f3b5df760a80ba5c9f757 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:52:05 -0000 https://status.hospitable.com/incident/790214#541e4122a775117f8412a7d1ff3106dbe0cd0e6528d0582c4906498e8756c770 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:52:05 -0000 https://status.hospitable.com/incident/790214#541e4122a775117f8412a7d1ff3106dbe0cd0e6528d0582c4906498e8756c770 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:52:05 -0000 https://status.hospitable.com/incident/790214#541e4122a775117f8412a7d1ff3106dbe0cd0e6528d0582c4906498e8756c770 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:37:06 -0000 https://status.hospitable.com/incident/790214#02bc64f20638c0ab6c415a37d4688d3102b381e7a9e68735944b926ec8e7676c We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:37:06 -0000 https://status.hospitable.com/incident/790214#02bc64f20638c0ab6c415a37d4688d3102b381e7a9e68735944b926ec8e7676c We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:37:06 -0000 https://status.hospitable.com/incident/790214#02bc64f20638c0ab6c415a37d4688d3102b381e7a9e68735944b926ec8e7676c We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:16:48 -0000 https://status.hospitable.com/incident/790214#c250c62353ca9370c7b7b2a96bfd24dc17338a27f177505c8b1050ff65f00e6e We have identified the source of the problem to a SSL validation certificate error and are currently working on a fix. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:16:48 -0000 https://status.hospitable.com/incident/790214#c250c62353ca9370c7b7b2a96bfd24dc17338a27f177505c8b1050ff65f00e6e We have identified the source of the problem to a SSL validation certificate error and are currently working on a fix. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 15:16:48 -0000 https://status.hospitable.com/incident/790214#c250c62353ca9370c7b7b2a96bfd24dc17338a27f177505c8b1050ff65f00e6e We have identified the source of the problem to a SSL validation certificate error and are currently working on a fix. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 14:55:34 -0000 https://status.hospitable.com/incident/790214#9a5f3e56c463278e21f23e262bf1402e2e51c5dc46229e3efdc0d04b4d172c9a We are currently looking into an issue affecting our ability to receive Booking.com reservation updates. Reservations updates from Booking.com to Hospitable are currently suspended. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 14:55:34 -0000 https://status.hospitable.com/incident/790214#9a5f3e56c463278e21f23e262bf1402e2e51c5dc46229e3efdc0d04b4d172c9a We are currently looking into an issue affecting our ability to receive Booking.com reservation updates. Reservations updates from Booking.com to Hospitable are currently suspended. https://status.hospitable.com/incident/790214 Thu, 30 Sep 2021 14:55:34 -0000 https://status.hospitable.com/incident/790214#9a5f3e56c463278e21f23e262bf1402e2e51c5dc46229e3efdc0d04b4d172c9a We are currently looking into an issue affecting our ability to receive Booking.com reservation updates. Reservations updates from Booking.com to Hospitable are currently suspended. https://status.hospitable.com/incident/790213 Mon, 27 Sep 2021 08:00:37 -0000 https://status.hospitable.com/incident/790213#ce0af382a09bae9f0ffa1b5ba9266de70451ea70985dcf2936d7f8b3046378a5 This incident has been resolved. https://status.hospitable.com/incident/790213 Mon, 27 Sep 2021 06:35:05 -0000 https://status.hospitable.com/incident/790213#788e024894f1e87766deb0d64f2b3f01a1c5237e758c3775e923e8738de19e70 We are currently investigating recurring connection timeouts on our application. Users may see a temporary degraded performance for some features. https://status.hospitable.com/incident/790212 Sat, 25 Sep 2021 22:11:50 -0000 https://status.hospitable.com/incident/790212#e62889d48d55303ec3a75059dfccef66268c4aee1d5e5b79340b697bddbc6c06 This incident has been resolved. https://status.hospitable.com/incident/790212 Sat, 25 Sep 2021 21:56:03 -0000 https://status.hospitable.com/incident/790212#a0b8813060573805519bc2dc4a0f181c6a62994e0f83b1358073f7c42fc96df6 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790211 Tue, 21 Sep 2021 00:00:00 -0000 https://status.hospitable.com/incident/790211#230141ac2ea04e1acdc3fa13723c8a50f2470e19fcb5d37aa3e698100c23d6ae This incident has been resolved. https://status.hospitable.com/incident/790211 Mon, 20 Sep 2021 23:37:53 -0000 https://status.hospitable.com/incident/790211#d2bbf485845d560d1127a3464425c1690d5628ba4fff74dbbecf0c62488dccf1 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790211 Mon, 20 Sep 2021 23:32:13 -0000 https://status.hospitable.com/incident/790211#f46cb106583d8fa2ce54f19a3f061e350db5ded3964645ab7aed0f326f3eaf1e A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790211 Mon, 20 Sep 2021 22:01:08 -0000 https://status.hospitable.com/incident/790211#842074f10b77bf6bec447ec6bee64f6de4b8d0f687464d485969bbe9e8109a73 We have identified an incident with a third-party email provider, starting at 17:15 with messages being abnormally delayed. We are now investigating an issue with this third-party sending some of the delayed messages being sent several times. This incident does not affect in any way messages that are being sent by our application to guests or to teammates. https://status.hospitable.com/incident/790210 Mon, 20 Sep 2021 06:07:25 -0000 https://status.hospitable.com/incident/790210#a210ee038c45c9c15e16bb35fc8eed5e705459071afdeb05ad35667b4e31e29f This incident has been resolved. https://status.hospitable.com/incident/790210 Mon, 20 Sep 2021 05:26:53 -0000 https://status.hospitable.com/incident/790210#fb77ebfc83945b4de3f07a3475df584036e78bb221dbeb21cbaaa3fe5fc26054 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790209 Wed, 08 Sep 2021 09:06:40 -0000 https://status.hospitable.com/incident/790209#dff4288401f24017cbf76882b9b4b31cc74c04d6238226bf8d8b65c7a47f48f8 This incident has been resolved. https://status.hospitable.com/incident/790209 Wed, 08 Sep 2021 08:13:53 -0000 https://status.hospitable.com/incident/790209#21a382369202678e4444b6280d2c49494550bf70ba35a8ba501f0b78baa01a39 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 12:10:18 -0000 https://status.hospitable.com/incident/790208#82ec3e79ea88eb56a383333843d107d68835a93c925f4e2d7074d3a4acd9de03 Starting at 05:13 UTC, we have observed that Airbnb released a breaking change on their internal API on the ability to post messages. We have released a fix within 40 minutes of the issue being escalated to implement the new method, which was deployed at 08:17 CET. All messages that were due during that time window have been send to guests. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 12:10:18 -0000 https://status.hospitable.com/incident/790208#82ec3e79ea88eb56a383333843d107d68835a93c925f4e2d7074d3a4acd9de03 Starting at 05:13 UTC, we have observed that Airbnb released a breaking change on their internal API on the ability to post messages. We have released a fix within 40 minutes of the issue being escalated to implement the new method, which was deployed at 08:17 CET. All messages that were due during that time window have been send to guests. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 08:20:38 -0000 https://status.hospitable.com/incident/790208#3f33343135e33cb3349315305a15d543a3b5cd5e09527bb9ccdcb9925ff5fc5b A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 08:20:38 -0000 https://status.hospitable.com/incident/790208#3f33343135e33cb3349315305a15d543a3b5cd5e09527bb9ccdcb9925ff5fc5b A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 08:10:46 -0000 https://status.hospitable.com/incident/790208#f4cf34a78a89a83ee618febdeb3d85ad7b1f590d8e37dc86c581ea7a2d04d9bc We have identified that Airbnb released a breaking change to their internal API. As a consequence, we are adapting the way we are sending messages to Airbnb. A fix is already on its way to being deployed. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 08:10:46 -0000 https://status.hospitable.com/incident/790208#f4cf34a78a89a83ee618febdeb3d85ad7b1f590d8e37dc86c581ea7a2d04d9bc We have identified that Airbnb released a breaking change to their internal API. As a consequence, we are adapting the way we are sending messages to Airbnb. A fix is already on its way to being deployed. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 07:13:56 -0000 https://status.hospitable.com/incident/790208#325b9b6da75f25a4ba6ee7fe3b2db73ebc2824c6dfd17707c18616003ab8d23a We're seeing that Airbnb is currently experiencing an elevated rate of errors when we send messages. We are monitoring the situation. Airbnb may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790208 Fri, 03 Sep 2021 07:13:56 -0000 https://status.hospitable.com/incident/790208#325b9b6da75f25a4ba6ee7fe3b2db73ebc2824c6dfd17707c18616003ab8d23a We're seeing that Airbnb is currently experiencing an elevated rate of errors when we send messages. We are monitoring the situation. Airbnb may be experiencing technical difficulties. This may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790206 Wed, 01 Sep 2021 09:07:47 -0000 https://status.hospitable.com/incident/790206#cbe241ba32b32b82f799c07ff8c0311e3c7e98a23536fd80fdee7966b74396d7 This incident has been resolved. https://status.hospitable.com/incident/790207 Wed, 01 Sep 2021 09:07:17 -0000 https://status.hospitable.com/incident/790207#eb52cc40c8f4adc1cdfa6ec185fb660ca0999e2dbc15b4fbae9bd5147e3cf726 We have received notification from Booking.com that this outage has been resolved. https://status.hospitable.com/incident/790207 Wed, 01 Sep 2021 09:07:17 -0000 https://status.hospitable.com/incident/790207#eb52cc40c8f4adc1cdfa6ec185fb660ca0999e2dbc15b4fbae9bd5147e3cf726 We have received notification from Booking.com that this outage has been resolved. https://status.hospitable.com/incident/790207 Wed, 01 Sep 2021 09:07:17 -0000 https://status.hospitable.com/incident/790207#eb52cc40c8f4adc1cdfa6ec185fb660ca0999e2dbc15b4fbae9bd5147e3cf726 We have received notification from Booking.com that this outage has been resolved. https://status.hospitable.com/incident/790207 Wed, 01 Sep 2021 09:07:17 -0000 https://status.hospitable.com/incident/790207#eb52cc40c8f4adc1cdfa6ec185fb660ca0999e2dbc15b4fbae9bd5147e3cf726 We have received notification from Booking.com that this outage has been resolved. https://status.hospitable.com/incident/790207 Wed, 01 Sep 2021 09:07:17 -0000 https://status.hospitable.com/incident/790207#eb52cc40c8f4adc1cdfa6ec185fb660ca0999e2dbc15b4fbae9bd5147e3cf726 We have received notification from Booking.com that this outage has been resolved. https://status.hospitable.com/incident/790207 Tue, 31 Aug 2021 19:40:58 -0000 https://status.hospitable.com/incident/790207#6d12ffe9222f8482eb6373b05a27e24aac07a9551ca057a99e712f050e77b464 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. https://status.hospitable.com/incident/790207 Tue, 31 Aug 2021 19:40:58 -0000 https://status.hospitable.com/incident/790207#6d12ffe9222f8482eb6373b05a27e24aac07a9551ca057a99e712f050e77b464 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. https://status.hospitable.com/incident/790207 Tue, 31 Aug 2021 19:40:58 -0000 https://status.hospitable.com/incident/790207#6d12ffe9222f8482eb6373b05a27e24aac07a9551ca057a99e712f050e77b464 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. https://status.hospitable.com/incident/790207 Tue, 31 Aug 2021 19:40:58 -0000 https://status.hospitable.com/incident/790207#6d12ffe9222f8482eb6373b05a27e24aac07a9551ca057a99e712f050e77b464 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. https://status.hospitable.com/incident/790207 Tue, 31 Aug 2021 19:40:58 -0000 https://status.hospitable.com/incident/790207#6d12ffe9222f8482eb6373b05a27e24aac07a9551ca057a99e712f050e77b464 Booking.com notified us they are currently experiencing an outage on their Reservations API. They are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation. As a consequence, Booking.com is applying a global hold to make sure that reservations are not lost during the outage window. https://status.hospitable.com/incident/790206 Tue, 31 Aug 2021 09:50:51 -0000 https://status.hospitable.com/incident/790206#a46eba87e55c5ceed42db7a04ff939449a92b567fe47fd9f7e65d5beb1962f4d Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790205 Tue, 31 Aug 2021 07:14:56 -0000 https://status.hospitable.com/incident/790205#2a101feaaecd205015aa52a6cf015ecd2a319ee829c749bc6b11fcdcf63288b5 This incident has been resolved. https://status.hospitable.com/incident/790205 Tue, 31 Aug 2021 06:14:43 -0000 https://status.hospitable.com/incident/790205#a1100af1afb400885956eb189943fe7032df5be2ff556874f58f1f180ce553a4 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790204 Sat, 14 Aug 2021 22:01:41 -0000 https://status.hospitable.com/incident/790204#7b4b368ee7ef94708c483a4e5888ff775eb8cb0451d6dd982d6e36b28b00625e This incident has been resolved. https://status.hospitable.com/incident/790204 Wed, 11 Aug 2021 19:45:33 -0000 https://status.hospitable.com/incident/790204#cd4753ae56bcd9a9909cd249574dd9bca8fba2d0dd25168e57d43618670a4983 We are observing a higher than usual rate of VRBO accounts being disconnected from Hospitable. At this time we cannot provide further insights into the reasons being this disconnection, as this is likely related with VRBO's internal systems. All users who are receiving an email notifying them that a VRBO/Homeaway account is being disconnected should be reconnecting their account at the first opportunity on https://my.hospitable.com/accounts Our support team remains available by live chat (available on Help > "Contact support) or by email (support@hospitable.com) should you require any assistance. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:55:59 -0000 https://status.hospitable.com/incident/790203#b529b3cd2b708772087c5c0400cf4eb78b785f4b513f786857e8a75a458c650c This incident has been resolved. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:55:59 -0000 https://status.hospitable.com/incident/790203#b529b3cd2b708772087c5c0400cf4eb78b785f4b513f786857e8a75a458c650c This incident has been resolved. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:55:59 -0000 https://status.hospitable.com/incident/790203#b529b3cd2b708772087c5c0400cf4eb78b785f4b513f786857e8a75a458c650c This incident has been resolved. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:55:59 -0000 https://status.hospitable.com/incident/790203#b529b3cd2b708772087c5c0400cf4eb78b785f4b513f786857e8a75a458c650c This incident has been resolved. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:55:59 -0000 https://status.hospitable.com/incident/790203#b529b3cd2b708772087c5c0400cf4eb78b785f4b513f786857e8a75a458c650c This incident has been resolved. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:55:59 -0000 https://status.hospitable.com/incident/790203#b529b3cd2b708772087c5c0400cf4eb78b785f4b513f786857e8a75a458c650c This incident has been resolved. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:07:16 -0000 https://status.hospitable.com/incident/790203#579ff7a453e9309103f4782bc14e44e4c11958b966a9f9f24234d665466fcd28 Out of an abundance of caution, we are working on adding more resources with our proxy partner, and consolidate the fix. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:07:16 -0000 https://status.hospitable.com/incident/790203#579ff7a453e9309103f4782bc14e44e4c11958b966a9f9f24234d665466fcd28 Out of an abundance of caution, we are working on adding more resources with our proxy partner, and consolidate the fix. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:07:16 -0000 https://status.hospitable.com/incident/790203#579ff7a453e9309103f4782bc14e44e4c11958b966a9f9f24234d665466fcd28 Out of an abundance of caution, we are working on adding more resources with our proxy partner, and consolidate the fix. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:07:16 -0000 https://status.hospitable.com/incident/790203#579ff7a453e9309103f4782bc14e44e4c11958b966a9f9f24234d665466fcd28 Out of an abundance of caution, we are working on adding more resources with our proxy partner, and consolidate the fix. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:07:16 -0000 https://status.hospitable.com/incident/790203#579ff7a453e9309103f4782bc14e44e4c11958b966a9f9f24234d665466fcd28 Out of an abundance of caution, we are working on adding more resources with our proxy partner, and consolidate the fix. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 19:07:16 -0000 https://status.hospitable.com/incident/790203#579ff7a453e9309103f4782bc14e44e4c11958b966a9f9f24234d665466fcd28 Out of an abundance of caution, we are working on adding more resources with our proxy partner, and consolidate the fix. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:43:37 -0000 https://status.hospitable.com/incident/790203#6bb68e52b117a5a2da684af6cf3539419e58865796ef0a59b83a5ab71907a3ad A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:43:37 -0000 https://status.hospitable.com/incident/790203#6bb68e52b117a5a2da684af6cf3539419e58865796ef0a59b83a5ab71907a3ad A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:43:37 -0000 https://status.hospitable.com/incident/790203#6bb68e52b117a5a2da684af6cf3539419e58865796ef0a59b83a5ab71907a3ad A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:43:37 -0000 https://status.hospitable.com/incident/790203#6bb68e52b117a5a2da684af6cf3539419e58865796ef0a59b83a5ab71907a3ad A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:43:37 -0000 https://status.hospitable.com/incident/790203#6bb68e52b117a5a2da684af6cf3539419e58865796ef0a59b83a5ab71907a3ad A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:43:37 -0000 https://status.hospitable.com/incident/790203#6bb68e52b117a5a2da684af6cf3539419e58865796ef0a59b83a5ab71907a3ad A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:33:03 -0000 https://status.hospitable.com/incident/790203#8e61fac3efac7a2ba892c05dabf5f393f4824cee23fe6dd8b19c93f6c8408abf The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:33:03 -0000 https://status.hospitable.com/incident/790203#8e61fac3efac7a2ba892c05dabf5f393f4824cee23fe6dd8b19c93f6c8408abf The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:33:03 -0000 https://status.hospitable.com/incident/790203#8e61fac3efac7a2ba892c05dabf5f393f4824cee23fe6dd8b19c93f6c8408abf The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:33:03 -0000 https://status.hospitable.com/incident/790203#8e61fac3efac7a2ba892c05dabf5f393f4824cee23fe6dd8b19c93f6c8408abf The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:33:03 -0000 https://status.hospitable.com/incident/790203#8e61fac3efac7a2ba892c05dabf5f393f4824cee23fe6dd8b19c93f6c8408abf The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:33:03 -0000 https://status.hospitable.com/incident/790203#8e61fac3efac7a2ba892c05dabf5f393f4824cee23fe6dd8b19c93f6c8408abf The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:12:17 -0000 https://status.hospitable.com/incident/790203#fbb58511fef3aee3b5ceb00e3695e8c8c1e1629b8063313175def513aae65f56 Upon further investigation we have identified that this issue is being caused due to the outage of a proxy service partner. This partner has been notified and is investigating the issue to restore connectivity. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:12:17 -0000 https://status.hospitable.com/incident/790203#fbb58511fef3aee3b5ceb00e3695e8c8c1e1629b8063313175def513aae65f56 Upon further investigation we have identified that this issue is being caused due to the outage of a proxy service partner. This partner has been notified and is investigating the issue to restore connectivity. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:12:17 -0000 https://status.hospitable.com/incident/790203#fbb58511fef3aee3b5ceb00e3695e8c8c1e1629b8063313175def513aae65f56 Upon further investigation we have identified that this issue is being caused due to the outage of a proxy service partner. This partner has been notified and is investigating the issue to restore connectivity. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:12:17 -0000 https://status.hospitable.com/incident/790203#fbb58511fef3aee3b5ceb00e3695e8c8c1e1629b8063313175def513aae65f56 Upon further investigation we have identified that this issue is being caused due to the outage of a proxy service partner. This partner has been notified and is investigating the issue to restore connectivity. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:12:17 -0000 https://status.hospitable.com/incident/790203#fbb58511fef3aee3b5ceb00e3695e8c8c1e1629b8063313175def513aae65f56 Upon further investigation we have identified that this issue is being caused due to the outage of a proxy service partner. This partner has been notified and is investigating the issue to restore connectivity. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 18:12:17 -0000 https://status.hospitable.com/incident/790203#fbb58511fef3aee3b5ceb00e3695e8c8c1e1629b8063313175def513aae65f56 Upon further investigation we have identified that this issue is being caused due to the outage of a proxy service partner. This partner has been notified and is investigating the issue to restore connectivity. https://status.hospitable.com/incident/790203 Tue, 10 Aug 2021 17:38:02 -0000 https://status.hospitable.com/incident/790203#92b53b6669c145a0eca2a159f72fe9589852f8049dbb1f3134d75dd2c5601661 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790201 Tue, 10 Aug 2021 16:01:01 -0000 https://status.hospitable.com/incident/790201#24b45eee589bfbbce0c39366b0cc71d1faf14b227a32361bc64c6e82dc579c50 Maintenance completed https://status.hospitable.com/incident/790201 Tue, 10 Aug 2021 16:01:01 -0000 https://status.hospitable.com/incident/790201#24b45eee589bfbbce0c39366b0cc71d1faf14b227a32361bc64c6e82dc579c50 Maintenance completed https://status.hospitable.com/incident/790201 Tue, 10 Aug 2021 16:01:01 -0000 https://status.hospitable.com/incident/790201#24b45eee589bfbbce0c39366b0cc71d1faf14b227a32361bc64c6e82dc579c50 Maintenance completed https://status.hospitable.com/incident/790202 Tue, 10 Aug 2021 13:55:29 -0000 https://status.hospitable.com/incident/790202#c6861bfe2cfff4ed8b8f87669e64c455a61580e0a72193a0466829eee0cb8eff This incident has been resolved. https://status.hospitable.com/incident/790202 Tue, 10 Aug 2021 13:55:29 -0000 https://status.hospitable.com/incident/790202#c6861bfe2cfff4ed8b8f87669e64c455a61580e0a72193a0466829eee0cb8eff This incident has been resolved. https://status.hospitable.com/incident/790201 Mon, 09 Aug 2021 08:22:17 -0000 https://status.hospitable.com/incident/790201#cdb6638019fdad1cc4fd9a33bc149dc087c75cc8a936ca5ffb530fdfbc6bf15b During this time we will be making changes to our domain name across all our systems. Customers may experience unusual behaviour on our websites, such as an increased number of redirects. Additionally, some functionality may be negatively impacted during this period, including push notifications and webhooks. https://status.hospitable.com/incident/790201 Mon, 09 Aug 2021 08:22:17 -0000 https://status.hospitable.com/incident/790201#cdb6638019fdad1cc4fd9a33bc149dc087c75cc8a936ca5ffb530fdfbc6bf15b During this time we will be making changes to our domain name across all our systems. Customers may experience unusual behaviour on our websites, such as an increased number of redirects. Additionally, some functionality may be negatively impacted during this period, including push notifications and webhooks. https://status.hospitable.com/incident/790201 Mon, 09 Aug 2021 08:22:17 -0000 https://status.hospitable.com/incident/790201#cdb6638019fdad1cc4fd9a33bc149dc087c75cc8a936ca5ffb530fdfbc6bf15b During this time we will be making changes to our domain name across all our systems. Customers may experience unusual behaviour on our websites, such as an increased number of redirects. Additionally, some functionality may be negatively impacted during this period, including push notifications and webhooks. https://status.hospitable.com/incident/790199 Tue, 27 Jul 2021 10:41:58 -0000 https://status.hospitable.com/incident/790199#f187c652e2a4d5bce876992ff738c6f06c55107077cd7304ec28682badaa448c Maintenance completed https://status.hospitable.com/incident/790200 Tue, 27 Jul 2021 09:51:34 -0000 https://status.hospitable.com/incident/790200#ee207f6b8b6b71893e0139f61337fa786bfa7e82c2f00275d25d171b1e65feee This incident has been resolved. https://status.hospitable.com/incident/790200 Tue, 27 Jul 2021 05:59:05 -0000 https://status.hospitable.com/incident/790200#8efdbc574adef8ebedcb9a62c49ac98dbe45e5f29e16d8fcc9951419368647fb Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790198 Mon, 26 Jul 2021 14:49:50 -0000 https://status.hospitable.com/incident/790198#5103151b783fe991528748b7fe029afa364340c94a5d93973c64517e44f16edc This incident has been resolved. https://status.hospitable.com/incident/790199 Mon, 26 Jul 2021 11:57:38 -0000 https://status.hospitable.com/incident/790199#7f4408149c782e37ecbd17bda4e57bf776977438a768dba65324dd3fd5bf107a We will be making some more changes related to our Calendar functionality during this time in order to make it more reliable in future. While we don't expect any downtime in relation to this change, during this maintenance period customers may notice an increased delay in syncing calendar settings such as pricing and availability, and / or some errors on the Calendar page of our web application. https://status.hospitable.com/incident/790197 Mon, 26 Jul 2021 09:23:38 -0000 https://status.hospitable.com/incident/790197#21d98e8f43d5c887cd264b2d240b5ef5ea05a790c7ced55a67e7bbb6af2f0b69 Maintenance completed https://status.hospitable.com/incident/790198 Mon, 26 Jul 2021 09:09:51 -0000 https://status.hospitable.com/incident/790198#47666a31efcb8e25abe35b835af6e00b06f12803539be721dd9f31a51b5a3763 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790197 Fri, 23 Jul 2021 14:25:42 -0000 https://status.hospitable.com/incident/790197#d160366cfd59226e15a748e28a8b9516f4d4322bf71e5f69bbefc99ba4ef9e04 We will be making a change related to our Calendar functionality during this time in order to make it more reliable in future. While we don't expect any downtime in relation to this change, during this maintenance period customers may notice an increased delay in syncing calendar settings such as pricing and availability, and / or some errors on the Calendar page of our web application. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 17:06:26 -0000 https://status.hospitable.com/incident/790196#dc1d427a4a8b5e8b7268db9d95d7cd47b370a14da90ed6fe3d4ca1c9a3b8c8c0 This incident has been resolved. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 17:06:26 -0000 https://status.hospitable.com/incident/790196#dc1d427a4a8b5e8b7268db9d95d7cd47b370a14da90ed6fe3d4ca1c9a3b8c8c0 This incident has been resolved. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:53:08 -0000 https://status.hospitable.com/incident/790196#c7bdb1c1c61c2af97de0dc2db47e7da739fb4cdb8d63f0bbafa4acbf42de61c0 Our operations have resumed. We are monitoring. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:53:08 -0000 https://status.hospitable.com/incident/790196#c7bdb1c1c61c2af97de0dc2db47e7da739fb4cdb8d63f0bbafa4acbf42de61c0 Our operations have resumed. We are monitoring. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:40:52 -0000 https://status.hospitable.com/incident/790196#b371545ec4d51c766fbe114c054dd5ae3bfe87e93e0217b240c840fed5795077 We are observing a resolution to the issue. Airbnb.com and Vrbo.com are back online. We are looking into restoring our operations. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:40:52 -0000 https://status.hospitable.com/incident/790196#b371545ec4d51c766fbe114c054dd5ae3bfe87e93e0217b240c840fed5795077 We are observing a resolution to the issue. Airbnb.com and Vrbo.com are back online. We are looking into restoring our operations. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:29:20 -0000 https://status.hospitable.com/incident/790196#19f4e5c66c614b4e714c835b585b577e4a05ffc4cf1486d23269e793b8780b5c Airbnb and Vrbo are still down. Akamai, who is a DNS provider is reporting an incident on their Edge DNS service. https://edgedns.status.akamai.com/incidents/n5zl6dythvfv Other websites are down, including Fedex, HBO Max, Steam, Last Pass.. You can check other popular services affected by this incident on https://downdetector.com/ https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:29:20 -0000 https://status.hospitable.com/incident/790196#19f4e5c66c614b4e714c835b585b577e4a05ffc4cf1486d23269e793b8780b5c Airbnb and Vrbo are still down. Akamai, who is a DNS provider is reporting an incident on their Edge DNS service. https://edgedns.status.akamai.com/incidents/n5zl6dythvfv Other websites are down, including Fedex, HBO Max, Steam, Last Pass.. You can check other popular services affected by this incident on https://downdetector.com/ https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:19:09 -0000 https://status.hospitable.com/incident/790196#7a006184caf156b23fd06f943a71f045e1740a8ca6bc26e8c5cada923f7a31fa We have identified that Vrbo.com is down too. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:19:09 -0000 https://status.hospitable.com/incident/790196#7a006184caf156b23fd06f943a71f045e1740a8ca6bc26e8c5cada923f7a31fa We have identified that Vrbo.com is down too. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 16:08:18 -0000 https://status.hospitable.com/incident/790196#304d920c61e44e3482a2bf3f5a1e01733274d94cac8653a4985f042ae3c9d465 Airbnb currently is entirely down. We have suspended all operations in relation with Airbnb until Airbnb.com is back up again. No guest or host can communicate on their platform or through their API. Our own investigation seems to show that all DNS records have been removed on www.airbnb.com, meaning airbnb.com no longer resolves to a website. Our best wishes to the Airbnb team to recovery this situation. https://status.hospitable.com/incident/790196 Thu, 22 Jul 2021 15:46:16 -0000 https://status.hospitable.com/incident/790196#bb02fbb8bf1b688c196c16003e0fec6c9e93a65f58e209965ddc7944c6d27875 Airbnb currently is entirely down. We have suspended all operations in relation with Airbnb until Airbnb.com is back up again. https://status.hospitable.com/incident/790195 Tue, 20 Jul 2021 06:40:23 -0000 https://status.hospitable.com/incident/790195#84939fc74d6885eb625f923889194d559fb4d5f3a6fd2dbc185ffb7201187a32 This incident has been resolved. https://status.hospitable.com/incident/790195 Tue, 20 Jul 2021 04:41:26 -0000 https://status.hospitable.com/incident/790195#b041a988ed09337fae492be1be186740525325be02d8eeaad2b0ef1273de4383 We are observing a higher than usual rate of VRBO accounts being disconnected from Smartbnb. At this time we cannot provide further insights into the reasons being this disconnection, as this is likely related with VRBO's internal systems. All users who are receiving an email notifying them that a VRBO/Homeaway account is being disconnected should be reconnecting their account at the first opportunity on https://my.smartbnb.io/accounts Our support team remains available by live chat (available on Help > "Contact support) or by email (support@smartbnb.io) should you require any assistance. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:36:46 -0000 https://status.hospitable.com/incident/790194#9348f39d0e839aa8a8bab03b6adde8db2f1bb9a4a9670ecdcbf8175a69c72059 This incident has been resolved. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:36:46 -0000 https://status.hospitable.com/incident/790194#9348f39d0e839aa8a8bab03b6adde8db2f1bb9a4a9670ecdcbf8175a69c72059 This incident has been resolved. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:36:46 -0000 https://status.hospitable.com/incident/790194#9348f39d0e839aa8a8bab03b6adde8db2f1bb9a4a9670ecdcbf8175a69c72059 This incident has been resolved. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:36:46 -0000 https://status.hospitable.com/incident/790194#9348f39d0e839aa8a8bab03b6adde8db2f1bb9a4a9670ecdcbf8175a69c72059 This incident has been resolved. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:36:46 -0000 https://status.hospitable.com/incident/790194#9348f39d0e839aa8a8bab03b6adde8db2f1bb9a4a9670ecdcbf8175a69c72059 This incident has been resolved. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:27:30 -0000 https://status.hospitable.com/incident/790194#75d30b07f892dfa6f11ae8c79d2109c65a29d7e9af7fc72141a3e0e676f83829 We are continuing to investigating the issue. We have identified the nature of the issue on our database. Engineers on call are working on fixing this issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:27:30 -0000 https://status.hospitable.com/incident/790194#75d30b07f892dfa6f11ae8c79d2109c65a29d7e9af7fc72141a3e0e676f83829 We are continuing to investigating the issue. We have identified the nature of the issue on our database. Engineers on call are working on fixing this issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:27:30 -0000 https://status.hospitable.com/incident/790194#75d30b07f892dfa6f11ae8c79d2109c65a29d7e9af7fc72141a3e0e676f83829 We are continuing to investigating the issue. We have identified the nature of the issue on our database. Engineers on call are working on fixing this issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:27:30 -0000 https://status.hospitable.com/incident/790194#75d30b07f892dfa6f11ae8c79d2109c65a29d7e9af7fc72141a3e0e676f83829 We are continuing to investigating the issue. We have identified the nature of the issue on our database. Engineers on call are working on fixing this issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 15:27:30 -0000 https://status.hospitable.com/incident/790194#75d30b07f892dfa6f11ae8c79d2109c65a29d7e9af7fc72141a3e0e676f83829 We are continuing to investigating the issue. We have identified the nature of the issue on our database. Engineers on call are working on fixing this issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:59:22 -0000 https://status.hospitable.com/incident/790194#60042c514467a2118c5e48b098f29adf86d09297cd5f6cd92f6e8ed1680d59d8 We have identified the issue in relation with our database. Engineers on call are investigating the issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:59:22 -0000 https://status.hospitable.com/incident/790194#60042c514467a2118c5e48b098f29adf86d09297cd5f6cd92f6e8ed1680d59d8 We have identified the issue in relation with our database. Engineers on call are investigating the issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:59:22 -0000 https://status.hospitable.com/incident/790194#60042c514467a2118c5e48b098f29adf86d09297cd5f6cd92f6e8ed1680d59d8 We have identified the issue in relation with our database. Engineers on call are investigating the issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:59:22 -0000 https://status.hospitable.com/incident/790194#60042c514467a2118c5e48b098f29adf86d09297cd5f6cd92f6e8ed1680d59d8 We have identified the issue in relation with our database. Engineers on call are investigating the issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:59:22 -0000 https://status.hospitable.com/incident/790194#60042c514467a2118c5e48b098f29adf86d09297cd5f6cd92f6e8ed1680d59d8 We have identified the issue in relation with our database. Engineers on call are investigating the issue. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:54:50 -0000 https://status.hospitable.com/incident/790194#7ca0f4d09826b14d17239b14eef1e81bd68958101dbf748bcbe05db257a618b0 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:54:50 -0000 https://status.hospitable.com/incident/790194#7ca0f4d09826b14d17239b14eef1e81bd68958101dbf748bcbe05db257a618b0 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:54:50 -0000 https://status.hospitable.com/incident/790194#7ca0f4d09826b14d17239b14eef1e81bd68958101dbf748bcbe05db257a618b0 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:54:50 -0000 https://status.hospitable.com/incident/790194#7ca0f4d09826b14d17239b14eef1e81bd68958101dbf748bcbe05db257a618b0 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790194 Sat, 17 Jul 2021 14:54:50 -0000 https://status.hospitable.com/incident/790194#7ca0f4d09826b14d17239b14eef1e81bd68958101dbf748bcbe05db257a618b0 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790193 Fri, 09 Jul 2021 14:48:34 -0000 https://status.hospitable.com/incident/790193#67d041ecfb0b7700f44bb481599d485724825625cda07cf2657e9d0b7ea526bc This incident has been resolved. https://status.hospitable.com/incident/790193 Fri, 09 Jul 2021 14:11:37 -0000 https://status.hospitable.com/incident/790193#a593e4f5d45b4dc29f08733203182a7539051da67826c08e3d1e358c67bdfbbe Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790192 Tue, 06 Jul 2021 07:55:16 -0000 https://status.hospitable.com/incident/790192#74da2dba446190fd7e2a48c5539a34b2a79632b129d558d30cae7c06644119e3 This incident has been resolved. https://status.hospitable.com/incident/790192 Tue, 06 Jul 2021 06:59:59 -0000 https://status.hospitable.com/incident/790192#b0e6ac335c2c8ada5bdd34d3c28e549e151e91da6772755addd53e89963ee33a Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790191 Tue, 22 Jun 2021 20:20:52 -0000 https://status.hospitable.com/incident/790191#b3d1d61340a95ca354aa1a060737221e955f3dedd146306c152d185664743f87 This incident has been resolved. https://status.hospitable.com/incident/790191 Tue, 22 Jun 2021 20:15:36 -0000 https://status.hospitable.com/incident/790191#cb5669b0f2c10db56277aa7f56e1b947a15980c0752f9e0a1a16793443a08fcc Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 08:56:38 -0000 https://status.hospitable.com/incident/790190#3ba1969356f06805970b39c0fa353f70817fef3ddeced438b04549f2e9190f70 This incident has been resolved. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 08:56:38 -0000 https://status.hospitable.com/incident/790190#3ba1969356f06805970b39c0fa353f70817fef3ddeced438b04549f2e9190f70 This incident has been resolved. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 08:56:38 -0000 https://status.hospitable.com/incident/790190#3ba1969356f06805970b39c0fa353f70817fef3ddeced438b04549f2e9190f70 This incident has been resolved. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 08:56:38 -0000 https://status.hospitable.com/incident/790190#3ba1969356f06805970b39c0fa353f70817fef3ddeced438b04549f2e9190f70 This incident has been resolved. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 08:56:38 -0000 https://status.hospitable.com/incident/790190#3ba1969356f06805970b39c0fa353f70817fef3ddeced438b04549f2e9190f70 This incident has been resolved. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 08:56:38 -0000 https://status.hospitable.com/incident/790190#3ba1969356f06805970b39c0fa353f70817fef3ddeced438b04549f2e9190f70 This incident has been resolved. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:38:20 -0000 https://status.hospitable.com/incident/790190#2d54ab96e7c4aca3b8d9319c20230164ad75f09596a8131e7387eb7fe8607297 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:38:20 -0000 https://status.hospitable.com/incident/790190#2d54ab96e7c4aca3b8d9319c20230164ad75f09596a8131e7387eb7fe8607297 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:38:20 -0000 https://status.hospitable.com/incident/790190#2d54ab96e7c4aca3b8d9319c20230164ad75f09596a8131e7387eb7fe8607297 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:38:20 -0000 https://status.hospitable.com/incident/790190#2d54ab96e7c4aca3b8d9319c20230164ad75f09596a8131e7387eb7fe8607297 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:38:20 -0000 https://status.hospitable.com/incident/790190#2d54ab96e7c4aca3b8d9319c20230164ad75f09596a8131e7387eb7fe8607297 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:38:20 -0000 https://status.hospitable.com/incident/790190#2d54ab96e7c4aca3b8d9319c20230164ad75f09596a8131e7387eb7fe8607297 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:35:16 -0000 https://status.hospitable.com/incident/790190#503264074735a35a947001336d5811382982cd0cd8ac41ecc3420deb2c1be696 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:35:16 -0000 https://status.hospitable.com/incident/790190#503264074735a35a947001336d5811382982cd0cd8ac41ecc3420deb2c1be696 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:35:16 -0000 https://status.hospitable.com/incident/790190#503264074735a35a947001336d5811382982cd0cd8ac41ecc3420deb2c1be696 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:35:16 -0000 https://status.hospitable.com/incident/790190#503264074735a35a947001336d5811382982cd0cd8ac41ecc3420deb2c1be696 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:35:16 -0000 https://status.hospitable.com/incident/790190#503264074735a35a947001336d5811382982cd0cd8ac41ecc3420deb2c1be696 We are continuing to investigate this issue. https://status.hospitable.com/incident/790190 Sat, 19 Jun 2021 07:35:16 -0000 https://status.hospitable.com/incident/790190#503264074735a35a947001336d5811382982cd0cd8ac41ecc3420deb2c1be696 We are continuing to investigate this issue. https://status.hospitable.com/incident/790189 Tue, 15 Jun 2021 11:41:49 -0000 https://status.hospitable.com/incident/790189#ad1b50f4b30145a7c4717a04635107320ac9e5d67f663b9e2f15dabe152ad947 The incident has been resolved, and the disconnected accounts are now being re-authenticated. The accounts were disconnected due to VRBO being temporarily down. https://status.hospitable.com/incident/790189 Tue, 15 Jun 2021 00:44:59 -0000 https://status.hospitable.com/incident/790189#0f4dae0e63a5f055dd826dd28309cbd52fc00898a32b821541190cabc5c3f692 We are observing a higher than usual rate of VRBO accounts being disconnected from Smartbnb. At this time we cannot provide further insights into the reasons being this disconnection, as this is likely related with VRBO's internal systems. All users who are receiving an email notifying them that a VRBO/Homeaway account is being disconnected should be reconnecting their account at the first opportunity on https://my.smartbnb.io/accounts Our support team remains available by live chat (available on Help > "Contact support) or by email (support@smartbnb.io) should you require any assistance. https://status.hospitable.com/incident/790188 Tue, 08 Jun 2021 11:46:31 -0000 https://status.hospitable.com/incident/790188#d08cbd92ffb2f9acec2ade953c41bc00cfd799b7e17d48796491176dc238c517 This incident has been resolved. https://status.hospitable.com/incident/790188 Tue, 08 Jun 2021 11:29:20 -0000 https://status.hospitable.com/incident/790188#3989a3e08080a4647dea1c98516d36f75326512a035e23f1c9bcf000113619f8 Fastly has reported identified the issue and delivered a fix. https://status.hospitable.com/incident/790188 Tue, 08 Jun 2021 10:42:24 -0000 https://status.hospitable.com/incident/790188#8a51c459efeab28987d0994d801f31a94a742fc72de79740637a8f88ad18936d The incident is related to the outage of the third-party provider- Fastly. You can find the updates about the outage on their status page under the link below. https://status.fastly.com/ https://status.hospitable.com/incident/790188 Tue, 08 Jun 2021 09:58:00 -0000 https://status.hospitable.com/incident/790188#6d1a73ba47743705cabf090b92a2b3e258e6af32cb2395fb195cc503c3a16d81 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 09:46:39 -0000 https://status.hospitable.com/incident/790187#dbbf135c98c6fe74d8d017e2d26e817da53d0157d3984221fd16d2b429b3e022 This incident has been resolved. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 09:46:39 -0000 https://status.hospitable.com/incident/790187#dbbf135c98c6fe74d8d017e2d26e817da53d0157d3984221fd16d2b429b3e022 This incident has been resolved. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 09:46:39 -0000 https://status.hospitable.com/incident/790187#dbbf135c98c6fe74d8d017e2d26e817da53d0157d3984221fd16d2b429b3e022 This incident has been resolved. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 09:46:39 -0000 https://status.hospitable.com/incident/790187#dbbf135c98c6fe74d8d017e2d26e817da53d0157d3984221fd16d2b429b3e022 This incident has been resolved. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 09:46:39 -0000 https://status.hospitable.com/incident/790187#dbbf135c98c6fe74d8d017e2d26e817da53d0157d3984221fd16d2b429b3e022 This incident has been resolved. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:49:15 -0000 https://status.hospitable.com/incident/790187#ff9dd98b139bb02e1f4e2d0328073b79cb01986d4de489e17887e82bbcad00b1 We have provided a fix regarding the Airbnb connectivity and see the connectivity being restored. We are still experiencing issues, limited to the Vrbo connectivity. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:49:15 -0000 https://status.hospitable.com/incident/790187#ff9dd98b139bb02e1f4e2d0328073b79cb01986d4de489e17887e82bbcad00b1 We have provided a fix regarding the Airbnb connectivity and see the connectivity being restored. We are still experiencing issues, limited to the Vrbo connectivity. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:49:15 -0000 https://status.hospitable.com/incident/790187#ff9dd98b139bb02e1f4e2d0328073b79cb01986d4de489e17887e82bbcad00b1 We have provided a fix regarding the Airbnb connectivity and see the connectivity being restored. We are still experiencing issues, limited to the Vrbo connectivity. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:49:15 -0000 https://status.hospitable.com/incident/790187#ff9dd98b139bb02e1f4e2d0328073b79cb01986d4de489e17887e82bbcad00b1 We have provided a fix regarding the Airbnb connectivity and see the connectivity being restored. We are still experiencing issues, limited to the Vrbo connectivity. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:49:15 -0000 https://status.hospitable.com/incident/790187#ff9dd98b139bb02e1f4e2d0328073b79cb01986d4de489e17887e82bbcad00b1 We have provided a fix regarding the Airbnb connectivity and see the connectivity being restored. We are still experiencing issues, limited to the Vrbo connectivity. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:19:44 -0000 https://status.hospitable.com/incident/790187#0c5ee18674cfaee895330b7c989492548ab230fa5e456c50e70f91df532612d6 The service provider is looking into the issue. We are observing that this now affecting all IP ranges. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:19:44 -0000 https://status.hospitable.com/incident/790187#0c5ee18674cfaee895330b7c989492548ab230fa5e456c50e70f91df532612d6 The service provider is looking into the issue. We are observing that this now affecting all IP ranges. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:19:44 -0000 https://status.hospitable.com/incident/790187#0c5ee18674cfaee895330b7c989492548ab230fa5e456c50e70f91df532612d6 The service provider is looking into the issue. We are observing that this now affecting all IP ranges. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:19:44 -0000 https://status.hospitable.com/incident/790187#0c5ee18674cfaee895330b7c989492548ab230fa5e456c50e70f91df532612d6 The service provider is looking into the issue. We are observing that this now affecting all IP ranges. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 08:19:44 -0000 https://status.hospitable.com/incident/790187#0c5ee18674cfaee895330b7c989492548ab230fa5e456c50e70f91df532612d6 The service provider is looking into the issue. We are observing that this now affecting all IP ranges. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 07:57:31 -0000 https://status.hospitable.com/incident/790187#0c9216a6c805c3a73ff235d86b4f9d950795259507f07822472a5b60c40f2a11 We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 07:57:31 -0000 https://status.hospitable.com/incident/790187#0c9216a6c805c3a73ff235d86b4f9d950795259507f07822472a5b60c40f2a11 We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 07:57:31 -0000 https://status.hospitable.com/incident/790187#0c9216a6c805c3a73ff235d86b4f9d950795259507f07822472a5b60c40f2a11 We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 07:57:31 -0000 https://status.hospitable.com/incident/790187#0c9216a6c805c3a73ff235d86b4f9d950795259507f07822472a5b60c40f2a11 We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790187 Mon, 07 Jun 2021 07:57:31 -0000 https://status.hospitable.com/incident/790187#0c9216a6c805c3a73ff235d86b4f9d950795259507f07822472a5b60c40f2a11 We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790186 Fri, 04 Jun 2021 10:58:40 -0000 https://status.hospitable.com/incident/790186#2e4da5d13d60eafef27a7061319352d117e339318bbc58c05e3841253b73b560 This incident has been resolved. https://status.hospitable.com/incident/790186 Fri, 04 Jun 2021 10:58:40 -0000 https://status.hospitable.com/incident/790186#2e4da5d13d60eafef27a7061319352d117e339318bbc58c05e3841253b73b560 This incident has been resolved. https://status.hospitable.com/incident/790186 Fri, 04 Jun 2021 09:19:51 -0000 https://status.hospitable.com/incident/790186#db1bcbab811b76f18dece2539e1e93cd9e025af84ae06ca7b6886971a9bd4f05 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790186 Fri, 04 Jun 2021 09:19:51 -0000 https://status.hospitable.com/incident/790186#db1bcbab811b76f18dece2539e1e93cd9e025af84ae06ca7b6886971a9bd4f05 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790186 Fri, 04 Jun 2021 09:08:56 -0000 https://status.hospitable.com/incident/790186#aa50ac533a6d1ed6af0262eeb63e05742f37044205ee6adafe53bf13861d63cc We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790186 Fri, 04 Jun 2021 09:08:56 -0000 https://status.hospitable.com/incident/790186#aa50ac533a6d1ed6af0262eeb63e05742f37044205ee6adafe53bf13861d63cc We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790185 Tue, 25 May 2021 10:22:57 -0000 https://status.hospitable.com/incident/790185#e4a23b41710b4516cfc2999a3653a349af3cafb138d147724aaee822d27054d1 This incident has been resolved. https://status.hospitable.com/incident/790185 Tue, 25 May 2021 10:03:08 -0000 https://status.hospitable.com/incident/790185#e6e7a829f93ee420a2d0d43686f2e5895a23e79ac582f9b1c93705af8ce865a0 The integration that we use for our support chat is currently experience issues and is down. Our customer support team will be able to answer your questions as soon as this integration is working again. https://status.hospitable.com/incident/790184 Mon, 24 May 2021 20:56:51 -0000 https://status.hospitable.com/incident/790184#e78bc62f614b8c9339fc964c8a36d32e7592efed5952739f507f676a91973d74 This incident has been resolved. https://status.hospitable.com/incident/790184 Mon, 24 May 2021 17:08:21 -0000 https://status.hospitable.com/incident/790184#e372bcc35631000822d83369e6f4bce2a3cfe393627cc1f3ef8db2c14bd2b419 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790183 Mon, 17 May 2021 19:39:27 -0000 https://status.hospitable.com/incident/790183#8b3368048caaa29f083df1da366ebc866474b6a67e9b1ac9ce1a8bb2c7c8c470 This incident has been resolved. https://status.hospitable.com/incident/790183 Mon, 17 May 2021 16:26:40 -0000 https://status.hospitable.com/incident/790183#0935fc81e809382fe0d5571bf3919f85d2337c33713742bdaa9307f7be2ec54d Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790182 Sun, 16 May 2021 15:11:13 -0000 https://status.hospitable.com/incident/790182#9163996b2db05e93dcb7e8910711f0c0d090af8bf19aaadfff6dff7dc93a5e44 This incident has been resolved. https://status.hospitable.com/incident/790182 Sun, 16 May 2021 14:22:33 -0000 https://status.hospitable.com/incident/790182#76d2fefd4dbfd237894e07418c1eef02821332772c461fd32086b9de989b9fd3 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790181 Sat, 08 May 2021 09:29:11 -0000 https://status.hospitable.com/incident/790181#c4da35232217beb92e31a1423c0ade88cdf189ab8fbe631b8b0b206dd9873e65 This incident has been resolved. https://status.hospitable.com/incident/790181 Sat, 08 May 2021 05:49:20 -0000 https://status.hospitable.com/incident/790181#0dc5fffd8dd44b3cc9bb41e3893ccad9e0caaa6bbbc2f6526470c928f5456321 Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:28:09 -0000 https://status.hospitable.com/incident/790180#f6ed12f093eedc95846d68bc90be2e8c9e9066bedf5bef7df9f5e98a69eaeab3 This incident has been resolved. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:28:09 -0000 https://status.hospitable.com/incident/790180#f6ed12f093eedc95846d68bc90be2e8c9e9066bedf5bef7df9f5e98a69eaeab3 This incident has been resolved. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:28:09 -0000 https://status.hospitable.com/incident/790180#f6ed12f093eedc95846d68bc90be2e8c9e9066bedf5bef7df9f5e98a69eaeab3 This incident has been resolved. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:28:09 -0000 https://status.hospitable.com/incident/790180#f6ed12f093eedc95846d68bc90be2e8c9e9066bedf5bef7df9f5e98a69eaeab3 This incident has been resolved. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:05:15 -0000 https://status.hospitable.com/incident/790180#d477496759b6f6f0c11dccb2a87a70fc3cc4b54e6da12ea8ab0366a688f1ec2c All operations are returning to normal. We are no longer seeing a high error rate on the IP range in the question. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:05:15 -0000 https://status.hospitable.com/incident/790180#d477496759b6f6f0c11dccb2a87a70fc3cc4b54e6da12ea8ab0366a688f1ec2c All operations are returning to normal. We are no longer seeing a high error rate on the IP range in the question. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:05:15 -0000 https://status.hospitable.com/incident/790180#d477496759b6f6f0c11dccb2a87a70fc3cc4b54e6da12ea8ab0366a688f1ec2c All operations are returning to normal. We are no longer seeing a high error rate on the IP range in the question. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 11:05:15 -0000 https://status.hospitable.com/incident/790180#d477496759b6f6f0c11dccb2a87a70fc3cc4b54e6da12ea8ab0366a688f1ec2c All operations are returning to normal. We are no longer seeing a high error rate on the IP range in the question. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 10:56:18 -0000 https://status.hospitable.com/incident/790180#b903a5ae4b5f91b41a01c5f2d7f7330242449118caa456264c73a925b05954aa We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 10:56:18 -0000 https://status.hospitable.com/incident/790180#b903a5ae4b5f91b41a01c5f2d7f7330242449118caa456264c73a925b05954aa We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 10:56:18 -0000 https://status.hospitable.com/incident/790180#b903a5ae4b5f91b41a01c5f2d7f7330242449118caa456264c73a925b05954aa We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790180 Tue, 04 May 2021 10:56:18 -0000 https://status.hospitable.com/incident/790180#b903a5ae4b5f91b41a01c5f2d7f7330242449118caa456264c73a925b05954aa We are currently investigating with a service provider an issue with 1 of the 3 IP ranges we are using with them. Users may see a temporary degraded performance for populating new conversations or new messages. https://status.hospitable.com/incident/790179 Tue, 04 May 2021 09:40:53 -0000 https://status.hospitable.com/incident/790179#9458fe4eee83701ab4fc7e2efda215a4e84049d1e0ab8cc3504f95a98794aaee This incident has been resolved. https://status.hospitable.com/incident/790179 Tue, 04 May 2021 08:04:09 -0000 https://status.hospitable.com/incident/790179#c8607c6cef5a29ac0207cc96184c1d4c91825aa59bdf12eef272811b8130ebbf Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal. https://status.hospitable.com/incident/790178 Thu, 22 Apr 2021 16:56:26 -0000 https://status.hospitable.com/incident/790178#87e7aad130080ca7cb586ce2f905876674ea6651d33822b7809489fe43de12d8 This incident has been resolved. https://status.hospitable.com/incident/790178 Thu, 22 Apr 2021 16:42:44 -0000 https://status.hospitable.com/incident/790178#5c52afb02eaf58a778bc298ef448e42acb02a9aa549a80acac05655de7e9e230 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790177 Tue, 20 Apr 2021 08:53:14 -0000 https://status.hospitable.com/incident/790177#92a7996e1a84fa0224df5c4a58018d7df0917d765189ea8549e7cc800d4e1457 This incident has been resolved. https://status.hospitable.com/incident/790177 Tue, 20 Apr 2021 08:53:14 -0000 https://status.hospitable.com/incident/790177#92a7996e1a84fa0224df5c4a58018d7df0917d765189ea8549e7cc800d4e1457 This incident has been resolved. https://status.hospitable.com/incident/790177 Tue, 20 Apr 2021 08:53:14 -0000 https://status.hospitable.com/incident/790177#92a7996e1a84fa0224df5c4a58018d7df0917d765189ea8549e7cc800d4e1457 This incident has been resolved. https://status.hospitable.com/incident/790177 Tue, 20 Apr 2021 08:11:46 -0000 https://status.hospitable.com/incident/790177#b4db1884398dd1eb12927ad57a0fb60089328a6b20c48ec0c0e81cd33a35f205 Our services are being interrupted due to emergency maintenance initiated by our cloud service provider on one of our servers. Our development team is working on bringing our operations back up. https://status.hospitable.com/incident/790177 Tue, 20 Apr 2021 08:11:46 -0000 https://status.hospitable.com/incident/790177#b4db1884398dd1eb12927ad57a0fb60089328a6b20c48ec0c0e81cd33a35f205 Our services are being interrupted due to emergency maintenance initiated by our cloud service provider on one of our servers. Our development team is working on bringing our operations back up. https://status.hospitable.com/incident/790177 Tue, 20 Apr 2021 08:11:46 -0000 https://status.hospitable.com/incident/790177#b4db1884398dd1eb12927ad57a0fb60089328a6b20c48ec0c0e81cd33a35f205 Our services are being interrupted due to emergency maintenance initiated by our cloud service provider on one of our servers. Our development team is working on bringing our operations back up. https://status.hospitable.com/incident/790176 Wed, 14 Apr 2021 16:17:52 -0000 https://status.hospitable.com/incident/790176#66a0a4611f19c3bd73df00ab70390ac1690ec8514aee9df6d5aadbea699d50ec This incident has been resolved. https://status.hospitable.com/incident/790176 Wed, 14 Apr 2021 16:10:09 -0000 https://status.hospitable.com/incident/790176#f0c25962de2e225522ccbd2b066a99600b3ba412b83c4b0d968c15bba3be3b8b Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 17:13:27 -0000 https://status.hospitable.com/incident/790175#06fa658103f74a29f5d03904f8e29eadd06805bce77e725fcaf7d6a29f4e7996 This incident has been resolved. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 17:13:27 -0000 https://status.hospitable.com/incident/790175#06fa658103f74a29f5d03904f8e29eadd06805bce77e725fcaf7d6a29f4e7996 This incident has been resolved. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 17:13:27 -0000 https://status.hospitable.com/incident/790175#06fa658103f74a29f5d03904f8e29eadd06805bce77e725fcaf7d6a29f4e7996 This incident has been resolved. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 17:13:27 -0000 https://status.hospitable.com/incident/790175#06fa658103f74a29f5d03904f8e29eadd06805bce77e725fcaf7d6a29f4e7996 This incident has been resolved. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 17:13:27 -0000 https://status.hospitable.com/incident/790175#06fa658103f74a29f5d03904f8e29eadd06805bce77e725fcaf7d6a29f4e7996 This incident has been resolved. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 17:13:27 -0000 https://status.hospitable.com/incident/790175#06fa658103f74a29f5d03904f8e29eadd06805bce77e725fcaf7d6a29f4e7996 This incident has been resolved. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 16:18:49 -0000 https://status.hospitable.com/incident/790175#64e3066fcb8e4fad6b45a908c7ee62e2fff5c4a449e5982a679470f1ffe3f55e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 16:18:49 -0000 https://status.hospitable.com/incident/790175#64e3066fcb8e4fad6b45a908c7ee62e2fff5c4a449e5982a679470f1ffe3f55e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 16:18:49 -0000 https://status.hospitable.com/incident/790175#64e3066fcb8e4fad6b45a908c7ee62e2fff5c4a449e5982a679470f1ffe3f55e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 16:18:49 -0000 https://status.hospitable.com/incident/790175#64e3066fcb8e4fad6b45a908c7ee62e2fff5c4a449e5982a679470f1ffe3f55e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 16:18:49 -0000 https://status.hospitable.com/incident/790175#64e3066fcb8e4fad6b45a908c7ee62e2fff5c4a449e5982a679470f1ffe3f55e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790175 Fri, 09 Apr 2021 16:18:49 -0000 https://status.hospitable.com/incident/790175#64e3066fcb8e4fad6b45a908c7ee62e2fff5c4a449e5982a679470f1ffe3f55e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790174 Tue, 06 Apr 2021 16:03:16 -0000 https://status.hospitable.com/incident/790174#0c0313c169cd55f1ce04234a1c37f14a35f33ac706c3d74654c2d29772daae5d This incident has been resolved. https://status.hospitable.com/incident/790174 Mon, 05 Apr 2021 15:56:07 -0000 https://status.hospitable.com/incident/790174#8132a1c8db6c18c70aa5a7e61c65dd99f79991e1bec20eabf0fda31231cf6213 The issue seems to be resolved on Airbnb's end. We see that the rate of disconnection is getting to a normal level since 09:00 UTC. Unfortunately, we cannot provide further insights into the reasons behind this disconnection, as this is likely related with Airbnb's internal systems. This issue has impacted All users who are receiving an email notifying them that an Airbnb account is being disconnected should be reconnecting their Airbnb account at the first opportunity on https://my.smartbnb.io/accounts to ensure Smartbnb can continue its operations. We see no issue in being able to reconnect our accounts. Our support team remains available by live chat (available on "Help" > "Contact support") or by email (support@smartbnb.io) to assist you. https://status.hospitable.com/incident/790174 Sun, 04 Apr 2021 11:49:51 -0000 https://status.hospitable.com/incident/790174#cf4779ecfe226d8e28eb2a6045cbe6c0f47373d644a529a8ae09bf26b9030e0f We are observing a higher than usual rate of Airbnb accounts being disconnected from Smartbnb. We cannot provide further insights into the reasons being this disconnection, as this is likely related with Airbnb's internal systems. All users who are receiving an email notifying them that an Airbnb account is being disconnected should be reconnecting their Airbnb account at the first opportunity on https://my.smartbnb.io/accounts to ensure Smartbnb can continue its operations. Our support team remains available by live chat (available on Help > "Contact support) or by email (support@smartbnb.io) to assist you in connecting your Airbnb account. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 14:04:46 -0000 https://status.hospitable.com/incident/790173#b4f1bba411d3c00a6a2f4409075c07ed1ae6c41c8b9e8db5c5ed9776e91dc362 This incident has been resolved. All services are now back up and reservations should now be communicated normally. Booking.com will take any actions necessary to mitigate impact caused by the outage. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 14:04:46 -0000 https://status.hospitable.com/incident/790173#b4f1bba411d3c00a6a2f4409075c07ed1ae6c41c8b9e8db5c5ed9776e91dc362 This incident has been resolved. All services are now back up and reservations should now be communicated normally. Booking.com will take any actions necessary to mitigate impact caused by the outage. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 14:04:46 -0000 https://status.hospitable.com/incident/790173#b4f1bba411d3c00a6a2f4409075c07ed1ae6c41c8b9e8db5c5ed9776e91dc362 This incident has been resolved. All services are now back up and reservations should now be communicated normally. Booking.com will take any actions necessary to mitigate impact caused by the outage. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 14:04:46 -0000 https://status.hospitable.com/incident/790173#b4f1bba411d3c00a6a2f4409075c07ed1ae6c41c8b9e8db5c5ed9776e91dc362 This incident has been resolved. All services are now back up and reservations should now be communicated normally. Booking.com will take any actions necessary to mitigate impact caused by the outage. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:40:51 -0000 https://status.hospitable.com/incident/790173#5de1981d38b531dd94b736017209d2651df93fcfbe203972168bab4e12fc1b04 Booking.com has notified us that they are currently experiencing an outage on their Reservations API. Booking.com is currently applying a global hold to make sure that reservations are appropriately handled when the outage is resolved. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:40:51 -0000 https://status.hospitable.com/incident/790173#5de1981d38b531dd94b736017209d2651df93fcfbe203972168bab4e12fc1b04 Booking.com has notified us that they are currently experiencing an outage on their Reservations API. Booking.com is currently applying a global hold to make sure that reservations are appropriately handled when the outage is resolved. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:40:51 -0000 https://status.hospitable.com/incident/790173#5de1981d38b531dd94b736017209d2651df93fcfbe203972168bab4e12fc1b04 Booking.com has notified us that they are currently experiencing an outage on their Reservations API. Booking.com is currently applying a global hold to make sure that reservations are appropriately handled when the outage is resolved. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:40:51 -0000 https://status.hospitable.com/incident/790173#5de1981d38b531dd94b736017209d2651df93fcfbe203972168bab4e12fc1b04 Booking.com has notified us that they are currently experiencing an outage on their Reservations API. Booking.com is currently applying a global hold to make sure that reservations are appropriately handled when the outage is resolved. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:39:01 -0000 https://status.hospitable.com/incident/790173#e9424b5bf321aec8bbc686ff4c411a63f4177b0c614570e013a83810577f06e3 We are continuing to investigate this issue. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:39:01 -0000 https://status.hospitable.com/incident/790173#e9424b5bf321aec8bbc686ff4c411a63f4177b0c614570e013a83810577f06e3 We are continuing to investigate this issue. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:39:01 -0000 https://status.hospitable.com/incident/790173#e9424b5bf321aec8bbc686ff4c411a63f4177b0c614570e013a83810577f06e3 We are continuing to investigate this issue. https://status.hospitable.com/incident/790173 Wed, 24 Mar 2021 12:39:01 -0000 https://status.hospitable.com/incident/790173#e9424b5bf321aec8bbc686ff4c411a63f4177b0c614570e013a83810577f06e3 We are continuing to investigate this issue. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:43:02 -0000 https://status.hospitable.com/incident/790172#81b50f24b3b253246288861bb53832f47a56ebbeed9ea6820c18071f88156343 This incident has been resolved. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:43:02 -0000 https://status.hospitable.com/incident/790172#81b50f24b3b253246288861bb53832f47a56ebbeed9ea6820c18071f88156343 This incident has been resolved. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:14:13 -0000 https://status.hospitable.com/incident/790172#3b46f6e8129b1a0aef840b17e27d7b1184b65a5022b33c7d7d10cbfec4948ff7 We see immediate resolution of this issue across the board after the current deploy. We keep monitoring the impact of this deploy. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:14:13 -0000 https://status.hospitable.com/incident/790172#3b46f6e8129b1a0aef840b17e27d7b1184b65a5022b33c7d7d10cbfec4948ff7 We see immediate resolution of this issue across the board after the current deploy. We keep monitoring the impact of this deploy. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:11:11 -0000 https://status.hospitable.com/incident/790172#38756dbd7f61dd47ef001340ed68f7ae354fcbc688749cc00e4659ecb72f7114 We have identified that an IP range we are using for routing our requests is experiencing issues. We are changing this IP range at the moment. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:11:11 -0000 https://status.hospitable.com/incident/790172#38756dbd7f61dd47ef001340ed68f7ae354fcbc688749cc00e4659ecb72f7114 We have identified that an IP range we are using for routing our requests is experiencing issues. We are changing this IP range at the moment. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:05:49 -0000 https://status.hospitable.com/incident/790172#3aa88e72917c32bd96e0f0657126651ff73d0697ad8f13647994c19e1d836cd0 We are currently investigating networking errors affecting our integrations with Airbnb and Vrbo. We see that ±50% of requests are still operational. https://status.hospitable.com/incident/790172 Wed, 17 Mar 2021 14:05:49 -0000 https://status.hospitable.com/incident/790172#3aa88e72917c32bd96e0f0657126651ff73d0697ad8f13647994c19e1d836cd0 We are currently investigating networking errors affecting our integrations with Airbnb and Vrbo. We see that ±50% of requests are still operational. https://status.hospitable.com/incident/790171 Tue, 16 Mar 2021 08:43:20 -0000 https://status.hospitable.com/incident/790171#56a874a279b3546f142f0163b51f7928bb304382aebbc31bf9ff7ce28db2da61 This incident has been resolved. https://status.hospitable.com/incident/790171 Tue, 16 Mar 2021 08:38:35 -0000 https://status.hospitable.com/incident/790171#21eecd8cc4ac8f0b1f40b63ee05040f084dba1b7f86742945ceea68bbbbf5672 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790170 Fri, 26 Feb 2021 09:14:38 -0000 https://status.hospitable.com/incident/790170#c7c2f7390549612528a33f92e2c4d710e2a016c87374ad23e18ecddc90452304 This incident has been resolved. https://status.hospitable.com/incident/790170 Thu, 25 Feb 2021 00:21:05 -0000 https://status.hospitable.com/incident/790170#7194270e0096226339101c1473896790cede6439bd4058fc4548d77f3c4079f9 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790170 Wed, 24 Feb 2021 23:41:58 -0000 https://status.hospitable.com/incident/790170#e682e35473a5c185ffee01fe4145d88281121b55d6044fa138a5e3596604ff1a We are locally testing a solution to get Airbnb messages from an alternative endpoint. Our tests are successful and will allow users to see messages in our inbox being populated as expected. We are working on deploying this solution to our application within the next hour. https://status.hospitable.com/incident/790170 Wed, 24 Feb 2021 22:27:24 -0000 https://status.hospitable.com/incident/790170#2e109791b08ddbdb17bd742d6ddd0556b64454cb1bff2fda834aa2c5295cbdf1 We have currently identified thatAirbnb no longer return messages. Our engineering team is implementing an alternative solution querying an alternative endpoint. We observe that this has an impact on our inbox, but does not impact our ability to send messages. We will provide an update in the next 30 minutes. https://status.hospitable.com/incident/790170 Wed, 24 Feb 2021 22:01:34 -0000 https://status.hospitable.com/incident/790170#74b9589e505b94b8fa759955a7a0d419c30fa8c64c445206432437888c456f90 Airbnb is currently experiencing an elevated rate of API errors that are causing Airbnb messages to not be received. This issue started on Wed Feb 24 2021 at 20:46:58 GMT. We are monitoring the situation and looking for a fix to this issue currently. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 18:11:50 -0000 https://status.hospitable.com/incident/790169#48ad1ec4cc612dfa4468ac60d04d440bcbf8e40e613afe67d8c7a53f1cd82765 This incident has been resolved. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 18:11:50 -0000 https://status.hospitable.com/incident/790169#48ad1ec4cc612dfa4468ac60d04d440bcbf8e40e613afe67d8c7a53f1cd82765 This incident has been resolved. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 18:11:50 -0000 https://status.hospitable.com/incident/790169#48ad1ec4cc612dfa4468ac60d04d440bcbf8e40e613afe67d8c7a53f1cd82765 This incident has been resolved. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 18:11:50 -0000 https://status.hospitable.com/incident/790169#48ad1ec4cc612dfa4468ac60d04d440bcbf8e40e613afe67d8c7a53f1cd82765 This incident has been resolved. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 14:18:47 -0000 https://status.hospitable.com/incident/790169#7db50de650fd58bc92f5046c8d44ade536ede4e6904abf8ccdcae1e33eead42a All operations have resumed normally. We have completed the migration back to the main database server. We are now monitoring the state of our application. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 14:18:47 -0000 https://status.hospitable.com/incident/790169#7db50de650fd58bc92f5046c8d44ade536ede4e6904abf8ccdcae1e33eead42a All operations have resumed normally. We have completed the migration back to the main database server. We are now monitoring the state of our application. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 14:18:47 -0000 https://status.hospitable.com/incident/790169#7db50de650fd58bc92f5046c8d44ade536ede4e6904abf8ccdcae1e33eead42a All operations have resumed normally. We have completed the migration back to the main database server. We are now monitoring the state of our application. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 14:18:47 -0000 https://status.hospitable.com/incident/790169#7db50de650fd58bc92f5046c8d44ade536ede4e6904abf8ccdcae1e33eead42a All operations have resumed normally. We have completed the migration back to the main database server. We are now monitoring the state of our application. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:54:00 -0000 https://status.hospitable.com/incident/790169#ba258b294b05a375f77339223f6e67dcbb4c7281369117e4b594b91cfea5f555 All messages that were due during the incident window have now been sent. We are now monitoring the status of our application, and migrating our application back to our main database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:54:00 -0000 https://status.hospitable.com/incident/790169#ba258b294b05a375f77339223f6e67dcbb4c7281369117e4b594b91cfea5f555 All messages that were due during the incident window have now been sent. We are now monitoring the status of our application, and migrating our application back to our main database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:54:00 -0000 https://status.hospitable.com/incident/790169#ba258b294b05a375f77339223f6e67dcbb4c7281369117e4b594b91cfea5f555 All messages that were due during the incident window have now been sent. We are now monitoring the status of our application, and migrating our application back to our main database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:54:00 -0000 https://status.hospitable.com/incident/790169#ba258b294b05a375f77339223f6e67dcbb4c7281369117e4b594b91cfea5f555 All messages that were due during the incident window have now been sent. We are now monitoring the status of our application, and migrating our application back to our main database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:38:11 -0000 https://status.hospitable.com/incident/790169#e79ff7891a2467599d46538f5c0a20faf2eaf098c10232438b7ee12ff7c097d8 All operations are currently resuming on our backend, and our application is now fully functionnal. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:38:11 -0000 https://status.hospitable.com/incident/790169#e79ff7891a2467599d46538f5c0a20faf2eaf098c10232438b7ee12ff7c097d8 All operations are currently resuming on our backend, and our application is now fully functionnal. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:38:11 -0000 https://status.hospitable.com/incident/790169#e79ff7891a2467599d46538f5c0a20faf2eaf098c10232438b7ee12ff7c097d8 All operations are currently resuming on our backend, and our application is now fully functionnal. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:38:11 -0000 https://status.hospitable.com/incident/790169#e79ff7891a2467599d46538f5c0a20faf2eaf098c10232438b7ee12ff7c097d8 All operations are currently resuming on our backend, and our application is now fully functionnal. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:26:27 -0000 https://status.hospitable.com/incident/790169#0d36daa5784e6c2cc6af48c2240ac2501bc1792092d6bf23e8d119bd44f80c12 The web application is now available on a secondary database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:26:27 -0000 https://status.hospitable.com/incident/790169#0d36daa5784e6c2cc6af48c2240ac2501bc1792092d6bf23e8d119bd44f80c12 The web application is now available on a secondary database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:26:27 -0000 https://status.hospitable.com/incident/790169#0d36daa5784e6c2cc6af48c2240ac2501bc1792092d6bf23e8d119bd44f80c12 The web application is now available on a secondary database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:26:27 -0000 https://status.hospitable.com/incident/790169#0d36daa5784e6c2cc6af48c2240ac2501bc1792092d6bf23e8d119bd44f80c12 The web application is now available on a secondary database server. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:24:59 -0000 https://status.hospitable.com/incident/790169#26f7aa8fcae7933f343b79bc8febef80d8a0e95fc876783d7afd2ed3b18cb65a The issue has been identified and we are working to upgrade our main database server. We are also working on rerouting to a secondary database server in the meantime to ensure the continuity of our operations. All backend operations are stopped in the meantime. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:24:59 -0000 https://status.hospitable.com/incident/790169#26f7aa8fcae7933f343b79bc8febef80d8a0e95fc876783d7afd2ed3b18cb65a The issue has been identified and we are working to upgrade our main database server. We are also working on rerouting to a secondary database server in the meantime to ensure the continuity of our operations. All backend operations are stopped in the meantime. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:24:59 -0000 https://status.hospitable.com/incident/790169#26f7aa8fcae7933f343b79bc8febef80d8a0e95fc876783d7afd2ed3b18cb65a The issue has been identified and we are working to upgrade our main database server. We are also working on rerouting to a secondary database server in the meantime to ensure the continuity of our operations. All backend operations are stopped in the meantime. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:24:59 -0000 https://status.hospitable.com/incident/790169#26f7aa8fcae7933f343b79bc8febef80d8a0e95fc876783d7afd2ed3b18cb65a The issue has been identified and we are working to upgrade our main database server. We are also working on rerouting to a secondary database server in the meantime to ensure the continuity of our operations. All backend operations are stopped in the meantime. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:15:07 -0000 https://status.hospitable.com/incident/790169#13502728c926fff1cd8b07f650931f0b45e9566f12224f92a22adb306f6f995a We are currently investigating an issue affecting our database. This issue would prevent connections on our web application and backend operations. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:15:07 -0000 https://status.hospitable.com/incident/790169#13502728c926fff1cd8b07f650931f0b45e9566f12224f92a22adb306f6f995a We are currently investigating an issue affecting our database. This issue would prevent connections on our web application and backend operations. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:15:07 -0000 https://status.hospitable.com/incident/790169#13502728c926fff1cd8b07f650931f0b45e9566f12224f92a22adb306f6f995a We are currently investigating an issue affecting our database. This issue would prevent connections on our web application and backend operations. https://status.hospitable.com/incident/790169 Sat, 20 Feb 2021 11:15:07 -0000 https://status.hospitable.com/incident/790169#13502728c926fff1cd8b07f650931f0b45e9566f12224f92a22adb306f6f995a We are currently investigating an issue affecting our database. This issue would prevent connections on our web application and backend operations. https://status.hospitable.com/incident/790168 Fri, 19 Feb 2021 15:32:10 -0000 https://status.hospitable.com/incident/790168#dfa77b968f70fe294ffa9190c7585a9c559cb0a655282e48f410649a9748b65b This incident has been resolved. https://status.hospitable.com/incident/790168 Fri, 19 Feb 2021 15:32:10 -0000 https://status.hospitable.com/incident/790168#dfa77b968f70fe294ffa9190c7585a9c559cb0a655282e48f410649a9748b65b This incident has been resolved. https://status.hospitable.com/incident/790168 Fri, 19 Feb 2021 11:46:07 -0000 https://status.hospitable.com/incident/790168#52a44b61a687b028d9cc2ae6704362e1763d942b687aa583ae1e85def0320ced We are currently investigating an incident that preventing a successful connection with our database servers. This currently would impact customers intermittently. https://status.hospitable.com/incident/790168 Fri, 19 Feb 2021 11:46:07 -0000 https://status.hospitable.com/incident/790168#52a44b61a687b028d9cc2ae6704362e1763d942b687aa583ae1e85def0320ced We are currently investigating an incident that preventing a successful connection with our database servers. This currently would impact customers intermittently. https://status.hospitable.com/incident/790167 Thu, 18 Feb 2021 22:10:31 -0000 https://status.hospitable.com/incident/790167#baa96848164d8a8b9d4a4bfa8f9fea75144e2d47d5e4c2f52a0f5ba0ae66eccd This incident has been resolved. https://status.hospitable.com/incident/790167 Thu, 18 Feb 2021 22:10:31 -0000 https://status.hospitable.com/incident/790167#baa96848164d8a8b9d4a4bfa8f9fea75144e2d47d5e4c2f52a0f5ba0ae66eccd This incident has been resolved. https://status.hospitable.com/incident/790167 Thu, 18 Feb 2021 19:06:24 -0000 https://status.hospitable.com/incident/790167#85b381c29fce7f8dc35456373c4ec09f0d0e79d647497151ccf5ef87c0932b91 We are currently investigating an incident that preventing a successful connection with our database servers. This currently would impact customers intermittently. https://status.hospitable.com/incident/790167 Thu, 18 Feb 2021 19:06:24 -0000 https://status.hospitable.com/incident/790167#85b381c29fce7f8dc35456373c4ec09f0d0e79d647497151ccf5ef87c0932b91 We are currently investigating an incident that preventing a successful connection with our database servers. This currently would impact customers intermittently. https://status.hospitable.com/incident/790166 Tue, 12 Jan 2021 16:11:55 -0000 https://status.hospitable.com/incident/790166#d80b3ee5ca892551f63f4853d981c0c570cd11d62fa2313ea7bda2c6dad978df This incident has been resolved. https://status.hospitable.com/incident/790166 Tue, 12 Jan 2021 15:41:37 -0000 https://status.hospitable.com/incident/790166#45d2953789736cdc0f98246f7b724768bcf609762a27133a4d503e92743c8349 HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal. https://status.hospitable.com/incident/790165 Wed, 23 Dec 2020 08:12:57 -0000 https://status.hospitable.com/incident/790165#765e700a7cb58c9335b7d62880bb070d4bb4f5c90c97879a39fb9115f006e98d This incident has been resolved. https://status.hospitable.com/incident/790165 Wed, 23 Dec 2020 06:49:28 -0000 https://status.hospitable.com/incident/790165#0ad25d1f210f465056b07baaab14229bcc1eb0884af5d280bab0117aa7f0330f VRBO seems to have returned to normal. We will continue to monitor the situation. https://status.hospitable.com/incident/790165 Wed, 23 Dec 2020 06:30:29 -0000 https://status.hospitable.com/incident/790165#3683e148f0d8d608ff4fa240226bb3ceec86e07e942ea3d26abab3ec454055a4 HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal. https://status.hospitable.com/incident/790164 Wed, 16 Dec 2020 20:18:16 -0000 https://status.hospitable.com/incident/790164#5f3387f71f2a44eddf4db23bdf189eecd8bd6cdebd20bbe55631173aeb6e5780 Airbnb seems to have returned to normal. We will continue to monitor the situation. https://status.hospitable.com/incident/790164 Wed, 16 Dec 2020 20:18:16 -0000 https://status.hospitable.com/incident/790164#5f3387f71f2a44eddf4db23bdf189eecd8bd6cdebd20bbe55631173aeb6e5780 Airbnb seems to have returned to normal. We will continue to monitor the situation. https://status.hospitable.com/incident/790164 Wed, 16 Dec 2020 19:06:00 -0000 https://status.hospitable.com/incident/790164#abf6bb9fea2387734ed9cde0149ffd42bc8795caacdcc984709db040f6123f2d The issue is currently affecting our ability to update conversations on Airbnb. We are also observing a higher error rate to retrieve reservations from Airbnb, which is a requirement with most messaging operations. This incident will affect our ability to send messages to guests, and notification to teammates. https://status.hospitable.com/incident/790164 Wed, 16 Dec 2020 19:06:00 -0000 https://status.hospitable.com/incident/790164#abf6bb9fea2387734ed9cde0149ffd42bc8795caacdcc984709db040f6123f2d The issue is currently affecting our ability to update conversations on Airbnb. We are also observing a higher error rate to retrieve reservations from Airbnb, which is a requirement with most messaging operations. This incident will affect our ability to send messages to guests, and notification to teammates. https://status.hospitable.com/incident/790164 Wed, 16 Dec 2020 18:29:32 -0000 https://status.hospitable.com/incident/790164#45875f3d4f23f0198a16e95af8cf9a5a2e894b9bb57aa4aefef69b682b7b7a54 We are seeing a high amount of errors from Airbnb's messaging API. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790164 Wed, 16 Dec 2020 18:29:32 -0000 https://status.hospitable.com/incident/790164#45875f3d4f23f0198a16e95af8cf9a5a2e894b9bb57aa4aefef69b682b7b7a54 We are seeing a high amount of errors from Airbnb's messaging API. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790163 Sun, 29 Nov 2020 02:35:47 -0000 https://status.hospitable.com/incident/790163#3597e87357526b169328154ffa80883181361f1816b50a8c5411bf0ded8b7998 This incident has been resolved. https://status.hospitable.com/incident/790163 Sun, 29 Nov 2020 02:33:03 -0000 https://status.hospitable.com/incident/790163#1d41bb818ab26ce5678910728c18e3011a3bb1a90028bf9191b86b32a51d2e4c Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790162 Wed, 18 Nov 2020 11:35:46 -0000 https://status.hospitable.com/incident/790162#3eb71c18dd2cf5b1616271cce0b403a4b195603b8a141b696ccf7232ef635c12 This incident has been resolved. https://status.hospitable.com/incident/790162 Wed, 18 Nov 2020 11:35:46 -0000 https://status.hospitable.com/incident/790162#3eb71c18dd2cf5b1616271cce0b403a4b195603b8a141b696ccf7232ef635c12 This incident has been resolved. https://status.hospitable.com/incident/790162 Wed, 18 Nov 2020 11:28:17 -0000 https://status.hospitable.com/incident/790162#3e856ce10623b4eddf76e5b65db0fbe685743a6b61184074fe17e600c5be6c0d Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790162 Wed, 18 Nov 2020 11:28:17 -0000 https://status.hospitable.com/incident/790162#3e856ce10623b4eddf76e5b65db0fbe685743a6b61184074fe17e600c5be6c0d Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790161 Tue, 17 Nov 2020 11:47:10 -0000 https://status.hospitable.com/incident/790161#f69a8d8db433e98532270c2697ea382edbd6a7bc7c711d68b430e62d514e4ea1 This incident has been resolved. https://status.hospitable.com/incident/790161 Tue, 17 Nov 2020 11:47:10 -0000 https://status.hospitable.com/incident/790161#f69a8d8db433e98532270c2697ea382edbd6a7bc7c711d68b430e62d514e4ea1 This incident has been resolved. https://status.hospitable.com/incident/790161 Tue, 17 Nov 2020 10:57:34 -0000 https://status.hospitable.com/incident/790161#a16776eb05399b61d152781e27deb29944434fd7056c63cbbf2b33c28c22378b A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790161 Tue, 17 Nov 2020 10:57:34 -0000 https://status.hospitable.com/incident/790161#a16776eb05399b61d152781e27deb29944434fd7056c63cbbf2b33c28c22378b A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790161 Tue, 17 Nov 2020 10:10:46 -0000 https://status.hospitable.com/incident/790161#1b9bffe706d7eb5f04a4648a204461ff6c3a034ebb956bdddc3623e26ca66062 We are currently experiencing issues with our backend operations, affecting multiple parts of our service, including fetching new messages and sending messages. Parts of the web application may be impacted as well. https://status.hospitable.com/incident/790161 Tue, 17 Nov 2020 10:10:46 -0000 https://status.hospitable.com/incident/790161#1b9bffe706d7eb5f04a4648a204461ff6c3a034ebb956bdddc3623e26ca66062 We are currently experiencing issues with our backend operations, affecting multiple parts of our service, including fetching new messages and sending messages. Parts of the web application may be impacted as well. https://status.hospitable.com/incident/790160 Tue, 10 Nov 2020 16:27:33 -0000 https://status.hospitable.com/incident/790160#bbf7be6b092e49600a979d5ed7f68cd8224600de4c679dc776ac4654e4ff1e4e This incident has been resolved. https://status.hospitable.com/incident/790160 Tue, 10 Nov 2020 16:08:15 -0000 https://status.hospitable.com/incident/790160#068657fa0b7de29c91be60d69199cd7c146469c5e7d3ccf931e292ad0a84c990 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790159 Tue, 10 Nov 2020 16:00:35 -0000 https://status.hospitable.com/incident/790159#c4a9fa8b6fb971efc89150a6954af5987cb1c45c26660c81fc8b42ca1734db85 Maintenance completed https://status.hospitable.com/incident/790159 Tue, 10 Nov 2020 16:00:35 -0000 https://status.hospitable.com/incident/790159#c4a9fa8b6fb971efc89150a6954af5987cb1c45c26660c81fc8b42ca1734db85 Maintenance completed https://status.hospitable.com/incident/790159 Tue, 10 Nov 2020 16:00:35 -0000 https://status.hospitable.com/incident/790159#c4a9fa8b6fb971efc89150a6954af5987cb1c45c26660c81fc8b42ca1734db85 Maintenance completed https://status.hospitable.com/incident/790159 Tue, 10 Nov 2020 16:00:35 -0000 https://status.hospitable.com/incident/790159#c4a9fa8b6fb971efc89150a6954af5987cb1c45c26660c81fc8b42ca1734db85 Maintenance completed https://status.hospitable.com/incident/790160 Mon, 09 Nov 2020 13:44:37 -0000 https://status.hospitable.com/incident/790160#e416e1e5da16f14df4f69fcd32c0294739ee5036dbfece0462aafa60b573a256 We have identified a solution and are working on implementing a fix. https://status.hospitable.com/incident/790160 Sat, 07 Nov 2020 10:30:29 -0000 https://status.hospitable.com/incident/790160#802bb842c38425371ddc0de60bd1525115629eda96cce4ce213c9d32876406f7 We have identified an issue in relation with attaching pictures to messages. We observe that Airbnb has been returning 500 errors on their end, preventing those pictures to be uploaded to a thread. As expected on our end, we proceed with posting the rest of the message. We have not identified any path to resolve this issue on our end, and are waiting for a resolution of this issue on Airbnb's side. In the meantime, we advise every Smartbnb host to post any images manually. https://status.hospitable.com/incident/790159 Thu, 05 Nov 2020 09:52:15 -0000 https://status.hospitable.com/incident/790159#438ec674faf179e8d63510c1303d7754febfb15d08a7c309ba829df595596348 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790159 Thu, 05 Nov 2020 09:52:15 -0000 https://status.hospitable.com/incident/790159#438ec674faf179e8d63510c1303d7754febfb15d08a7c309ba829df595596348 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790159 Thu, 05 Nov 2020 09:52:15 -0000 https://status.hospitable.com/incident/790159#438ec674faf179e8d63510c1303d7754febfb15d08a7c309ba829df595596348 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790159 Thu, 05 Nov 2020 09:52:15 -0000 https://status.hospitable.com/incident/790159#438ec674faf179e8d63510c1303d7754febfb15d08a7c309ba829df595596348 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 22:16:29 -0000 https://status.hospitable.com/incident/790158#de6386701e889065b3c4102e2368b9411b0ea5c026fe693f4b8d54aacdc0dc90 This incident has been resolved. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 21:59:24 -0000 https://status.hospitable.com/incident/790158#c4c5b9c5ce91c5ab62203c8d1e1e03615fbab33e6a41f9757a72bd8c5ca14edc A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 21:34:23 -0000 https://status.hospitable.com/incident/790158#daad427d3cbd1a7c4ee6692a4ec6d71be1f1aad168d5dec8c5d09e5f3305d516 All operations have now resumed. We have taken additional investigation steps and found the root cause of the issue. We are now addressing this issue, which temporarily required to pause all workers. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 21:09:36 -0000 https://status.hospitable.com/incident/790158#0a242cef58f45ba1ecd5924551b88d4679fd08d752ebba3b04ef9869ecd26987 We are currently rescheduling notifications to teammates and scheduled messages that should have been sent during this outage window. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 21:02:38 -0000 https://status.hospitable.com/incident/790158#ba9375b9910496482869d507be0a91186612f8d5ddaf41af6552282c508d3fb2 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 20:57:35 -0000 https://status.hospitable.com/incident/790158#ee110c246bbaaccda2cac0ff637199788b7d530e450e9e1f718b54ff4b80a299 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 20:51:42 -0000 https://status.hospitable.com/incident/790158#195845530a18ceaf581c2e5a107c4643134bacf21f96a0c19e3e88a576f5f97a We are continuing to investigate this issue. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 20:39:31 -0000 https://status.hospitable.com/incident/790158#57b44f9cc6732135363631853a241f76c62a233e15d8450c0b836f42bb05e9a0 We are continuing to investigate this issue. https://status.hospitable.com/incident/790158 Wed, 04 Nov 2020 20:25:31 -0000 https://status.hospitable.com/incident/790158#1df9275852b67baa9f439a91fa7c387f99eb49a3af5b086f3196de314a5d8b0f We are currently investigating an outage of our backend application. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:57:30 -0000 https://status.hospitable.com/incident/790157#4e71c8e9949f776576758a9ac420aad21d923fcc4677e9bd8c0cb70516c18dfa This incident has been resolved. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:57:30 -0000 https://status.hospitable.com/incident/790157#4e71c8e9949f776576758a9ac420aad21d923fcc4677e9bd8c0cb70516c18dfa This incident has been resolved. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:57:30 -0000 https://status.hospitable.com/incident/790157#4e71c8e9949f776576758a9ac420aad21d923fcc4677e9bd8c0cb70516c18dfa This incident has been resolved. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:57:30 -0000 https://status.hospitable.com/incident/790157#4e71c8e9949f776576758a9ac420aad21d923fcc4677e9bd8c0cb70516c18dfa This incident has been resolved. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:54:18 -0000 https://status.hospitable.com/incident/790157#5d5b91dc4b1add208d0e4abad295a14c61109ee0fd3220ac836279c80d6ecf64 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:54:18 -0000 https://status.hospitable.com/incident/790157#5d5b91dc4b1add208d0e4abad295a14c61109ee0fd3220ac836279c80d6ecf64 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:54:18 -0000 https://status.hospitable.com/incident/790157#5d5b91dc4b1add208d0e4abad295a14c61109ee0fd3220ac836279c80d6ecf64 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:54:18 -0000 https://status.hospitable.com/incident/790157#5d5b91dc4b1add208d0e4abad295a14c61109ee0fd3220ac836279c80d6ecf64 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:39:16 -0000 https://status.hospitable.com/incident/790157#1eb34a6ec29ed53cfe8bf065637d2b12448bdaaa8e190e4029e7cdd3fc69be1b We've identified the cause and deploying a fix. While the web application is still unavailable, in the meantime, automated messaging operations are now resuming. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:39:16 -0000 https://status.hospitable.com/incident/790157#1eb34a6ec29ed53cfe8bf065637d2b12448bdaaa8e190e4029e7cdd3fc69be1b We've identified the cause and deploying a fix. While the web application is still unavailable, in the meantime, automated messaging operations are now resuming. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:39:16 -0000 https://status.hospitable.com/incident/790157#1eb34a6ec29ed53cfe8bf065637d2b12448bdaaa8e190e4029e7cdd3fc69be1b We've identified the cause and deploying a fix. While the web application is still unavailable, in the meantime, automated messaging operations are now resuming. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:39:16 -0000 https://status.hospitable.com/incident/790157#1eb34a6ec29ed53cfe8bf065637d2b12448bdaaa8e190e4029e7cdd3fc69be1b We've identified the cause and deploying a fix. While the web application is still unavailable, in the meantime, automated messaging operations are now resuming. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:24:18 -0000 https://status.hospitable.com/incident/790157#4fa4459872dcd363c3e40853d688c8dfa68a4f32560531d1e102c2f8124c1986 We are currently investigating an outage of the web application in relation with a new deploy. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:24:18 -0000 https://status.hospitable.com/incident/790157#4fa4459872dcd363c3e40853d688c8dfa68a4f32560531d1e102c2f8124c1986 We are currently investigating an outage of the web application in relation with a new deploy. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:24:18 -0000 https://status.hospitable.com/incident/790157#4fa4459872dcd363c3e40853d688c8dfa68a4f32560531d1e102c2f8124c1986 We are currently investigating an outage of the web application in relation with a new deploy. https://status.hospitable.com/incident/790157 Mon, 02 Nov 2020 10:24:18 -0000 https://status.hospitable.com/incident/790157#4fa4459872dcd363c3e40853d688c8dfa68a4f32560531d1e102c2f8124c1986 We are currently investigating an outage of the web application in relation with a new deploy. https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 16:00:38 -0000 https://status.hospitable.com/incident/790156#186fb9db39547c3a5193b32ff7a8881e2ac5e4e1c058a1d6daea9afbe99ca656 Maintenance completed https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 16:00:38 -0000 https://status.hospitable.com/incident/790156#186fb9db39547c3a5193b32ff7a8881e2ac5e4e1c058a1d6daea9afbe99ca656 Maintenance completed https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 16:00:38 -0000 https://status.hospitable.com/incident/790156#186fb9db39547c3a5193b32ff7a8881e2ac5e4e1c058a1d6daea9afbe99ca656 Maintenance completed https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 16:00:38 -0000 https://status.hospitable.com/incident/790156#186fb9db39547c3a5193b32ff7a8881e2ac5e4e1c058a1d6daea9afbe99ca656 Maintenance completed https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 11:49:42 -0000 https://status.hospitable.com/incident/790156#f25df25eea1319041df28a9d91a7bf84921e0a2a3899b7a34d6e83a463e8c9d9 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 11:49:42 -0000 https://status.hospitable.com/incident/790156#f25df25eea1319041df28a9d91a7bf84921e0a2a3899b7a34d6e83a463e8c9d9 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 11:49:42 -0000 https://status.hospitable.com/incident/790156#f25df25eea1319041df28a9d91a7bf84921e0a2a3899b7a34d6e83a463e8c9d9 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790156 Thu, 29 Oct 2020 11:49:42 -0000 https://status.hospitable.com/incident/790156#f25df25eea1319041df28a9d91a7bf84921e0a2a3899b7a34d6e83a463e8c9d9 We have been notified by our cloud provider that they will be performing networking maintenance during this time. As a result, it's possible that our web application may be slower than usual or down for a brief period of time. https://status.hospitable.com/incident/790155 Tue, 27 Oct 2020 16:00:33 -0000 https://status.hospitable.com/incident/790155#3b35c11b78d85d16a98afed6e3e31f0a595bcbb5ea2a40255eaf4a9d245e992b Maintenance completed https://status.hospitable.com/incident/790155 Fri, 23 Oct 2020 15:28:09 -0000 https://status.hospitable.com/incident/790155#847bf476582cb6f2b1c2de9e3142a596d21118bc0bed11802c60db53259d7fc4 We have been notified by our cloud provider that they will be performing some networking maintenance during this time. As a result, it's possible that our web application may be slower than usual. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 20:20:33 -0000 https://status.hospitable.com/incident/790154#ed26dee24af3a485800a28dc963236e08a6ee18acd8561340ec8ff741d9a1f88 This incident has been resolved. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 20:02:22 -0000 https://status.hospitable.com/incident/790154#140dd79185d42c6691231c8a0f34cceaab60be46cbd16ab52bb15e451371796f We are resuming our connection with Airbnb and monitoring any further issues. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 19:57:19 -0000 https://status.hospitable.com/incident/790154#518e729fcea21ceeedddc3c675e60f815d3f4611ab6400cb9528663f79b17253 We are seeing some resolutions over several endpoints. Once confirmed we will restore our operations with Airbnb. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 19:23:38 -0000 https://status.hospitable.com/incident/790154#a3bf2d2826d7f9ab77d14caae0a13e71ffaa1e61eb255ab070a16c204ffe3892 We confirm that Airbnb is still down worldwide since 18:14 UTC. As a result of this incident we have temporarily suspended our operations with Airbnb. This is standard procedure and helps make sure that your operations recover as expected and without disruption as soon as Airbnb is back to normal. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 19:05:05 -0000 https://status.hospitable.com/incident/790154#1de861b3b3774a5df7347e765dbae87e7605371a3e76b007dd061a703c0eee8e We confirm that Airbnb is still down worldwide. As a result of this incident we have temporarily suspended our operations with Airbnb. This is standard procedure and helps make sure that your operations recover as expected and without disruption as soon as Airbnb is back to normal. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 18:39:54 -0000 https://status.hospitable.com/incident/790154#36824f424c6be8a51f4efe77154d3915c6650223a695a0aab8e26a719d1832ec We confirm that Airbnb is down worldwide at this point. As a result of this incident we have temporarily suspended our operations with Airbnb. This is standard procedure and helps make sure that your operations recover as expected and without disruption as soon as Airbnb is back to normal. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 18:25:56 -0000 https://status.hospitable.com/incident/790154#be704f18cf182cec014f44dcc6bd25feb2032d90df6f2e86cafd3478d5d3507a As a result of this incident we have temporarily suspended our operations with Airbnb. This is standard procedure and helps make sure that your operations recover as expected and without disruption as soon as Airbnb is back to normal. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 18:20:53 -0000 https://status.hospitable.com/incident/790154#874396750acb398ec552eb1e4e19ca3bc72a0809336f99504b6fc67f78f253a7 We are confirming that Airbnb.com and the Airbnb API are currently down. https://status.hospitable.com/incident/790154 Fri, 16 Oct 2020 18:18:43 -0000 https://status.hospitable.com/incident/790154#69dcb332186b08a1a21bb152346ace552187bc5c70bf0097a417d166576196c6 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790153 Mon, 12 Oct 2020 21:19:05 -0000 https://status.hospitable.com/incident/790153#53c26d73bca3da9e1425bea0a2d3716a3779c754459d36708ba9a6af4550804c This incident has been resolved. https://status.hospitable.com/incident/790153 Mon, 12 Oct 2020 21:00:19 -0000 https://status.hospitable.com/incident/790153#b31f02fb393730f70555359c9038d0ffb6b7b9387fafee3f17dd149fb8b0fcf3 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790152 Fri, 09 Oct 2020 15:04:13 -0000 https://status.hospitable.com/incident/790152#52be745e8f028b93bc7378341ea96dd8465742aabb65c2fb1750f9162af8c814 This incident has been resolved. https://status.hospitable.com/incident/790152 Fri, 09 Oct 2020 14:34:33 -0000 https://status.hospitable.com/incident/790152#3ba8bcac7c5c8304b19c71ef5e75d524436874cad8cc6c95c19178eb7723c8c4 We are seeing resolution on the web application and on the backend workers. We are monitoring the situation. https://status.hospitable.com/incident/790152 Fri, 09 Oct 2020 14:32:08 -0000 https://status.hospitable.com/incident/790152#f4158e98d7ea2ff3a4bc6c152af6973edf4aa5f5aa100f3b45a24d92b9d54549 We are currently investigating an outage of the web application. Our backend operations are also down. https://status.hospitable.com/incident/790151 Wed, 23 Sep 2020 12:14:42 -0000 https://status.hospitable.com/incident/790151#7e3df3eb0ea7c717542a48e8bd269a018bff2d707f0dc5840dda0b882c71189f We are no longer seeing this issue since September 23rd, 09:00 UTC. We will keep monitoring in case of any regression. https://status.hospitable.com/incident/790151 Mon, 21 Sep 2020 18:12:05 -0000 https://status.hospitable.com/incident/790151#af9519e8f3bdce4a50d3fdf6715b0f9b54521ac0aeb6db7fa43bb1c5575a16cc We have identified an issue in relation with some Airbnb API endpoints currently timing out. Although the performance is degraded, the current impact is limited. We are monitoring in case this affects services critical to our operations. https://status.hospitable.com/incident/790150 Mon, 21 Sep 2020 09:36:33 -0000 https://status.hospitable.com/incident/790150#aecf5985d02c93e25fa97c13cb02d4fac85e0df7eaca2ddca7280bdf75aa89a0 This incident has been resolved. https://status.hospitable.com/incident/790150 Fri, 18 Sep 2020 21:45:29 -0000 https://status.hospitable.com/incident/790150#7be176f368b549c1b8767232f2deb761a77c615637124e15c7e7af70045a1890 All our Airbnb operations have resumed since 21:15. We are now seeing resolution all across the board, but are monitoring for any regression. https://status.hospitable.com/incident/790150 Fri, 18 Sep 2020 18:13:32 -0000 https://status.hospitable.com/incident/790150#063af7b15a3af4d35165f0826265af4569be5afefe022d9e28da54975a35205e We are now identifying a specific issue in the connectivity with Airbnb. We are reaching out directly to our Airbnb contacts to address the issue. https://status.hospitable.com/incident/790150 Fri, 18 Sep 2020 17:02:58 -0000 https://status.hospitable.com/incident/790150#888ce35a29cd015df7da081b865d5ae2890fbf117faae4737bc30b725cd67fa6 Most of our Airbnb operations are currently suspended. We have identified an issue affecting the connectivity of Airbnb with our application. We are finalising a fix to bypass those issues. https://status.hospitable.com/incident/790150 Fri, 18 Sep 2020 16:25:13 -0000 https://status.hospitable.com/incident/790150#0e24b34ee633fde7d9b4c0a55baceee0a4b62529d5fad97c63380f07b1808150 All Airbnb operations are temporarily suspended. We are about to deploy a solution that would either help us fix this issue or investigate the underlying cause. https://status.hospitable.com/incident/790150 Fri, 18 Sep 2020 16:04:54 -0000 https://status.hospitable.com/incident/790150#15258f2ec4d961869bbc1af1ba54ec91bffea5febbc057a1ed3e1bec0047300d All Airbnb operations are temporarily suspended. We are still investigating issues affecting the performance of our operations. https://status.hospitable.com/incident/790150 Fri, 18 Sep 2020 15:35:51 -0000 https://status.hospitable.com/incident/790150#7dbf3824c3cfd65b8fe4f3c46784323448a655d3cb28077eea1b61ec5549f732 We are currently investigating issues affecting the performance of our operations, that seems tied with networking issues experienced earlier in the day. We have suspended our Airbnb operations for now in order to limit the impact on our customers https://status.hospitable.com/incident/790149 Fri, 18 Sep 2020 13:00:17 -0000 https://status.hospitable.com/incident/790149#388a852b693dc445c1622578ff500e328d20972055b90a09aadd1d4f47ef07f6 This incident has been resolved. https://status.hospitable.com/incident/790149 Fri, 18 Sep 2020 13:00:17 -0000 https://status.hospitable.com/incident/790149#388a852b693dc445c1622578ff500e328d20972055b90a09aadd1d4f47ef07f6 This incident has been resolved. https://status.hospitable.com/incident/790149 Fri, 18 Sep 2020 12:09:29 -0000 https://status.hospitable.com/incident/790149#d96a0bf02847c3d32b54b4e300afbd4d31269126ee324250f3a9305219309716 We are currently working on a fix to bypass this issue and reduce the impact to customers. https://status.hospitable.com/incident/790149 Fri, 18 Sep 2020 12:09:29 -0000 https://status.hospitable.com/incident/790149#d96a0bf02847c3d32b54b4e300afbd4d31269126ee324250f3a9305219309716 We are currently working on a fix to bypass this issue and reduce the impact to customers. https://status.hospitable.com/incident/790149 Fri, 18 Sep 2020 11:57:06 -0000 https://status.hospitable.com/incident/790149#aa2aa073d40f0a1c4b20f60ed1fa4bac069999210cdf4efa97d0e224787f4b99 We have identified an issue related with the latency of our networking service provider. This is reducing our capacity to perform our operations, which may appear to be delayed, or result in errors. https://status.hospitable.com/incident/790149 Fri, 18 Sep 2020 11:57:06 -0000 https://status.hospitable.com/incident/790149#aa2aa073d40f0a1c4b20f60ed1fa4bac069999210cdf4efa97d0e224787f4b99 We have identified an issue related with the latency of our networking service provider. This is reducing our capacity to perform our operations, which may appear to be delayed, or result in errors. https://status.hospitable.com/incident/790148 Sat, 12 Sep 2020 13:09:46 -0000 https://status.hospitable.com/incident/790148#5c074d5ea06211c987ae415fc74b5d4e09df2e8a7ba6d27e1579ad613141954e This incident has been resolved. https://status.hospitable.com/incident/790148 Fri, 11 Sep 2020 16:22:58 -0000 https://status.hospitable.com/incident/790148#e3db55a4bdc415450e785af43ec65c71dcc55e604284dde4e78ae3d301b62ee0 We are seeing this issue has been resolved. If you are experiencing issues reconnecting your Airbnb account, you should first click on “...” next to the disconnected account, then click Update, and enter your Airbnb credentials. If the issue persists, you may proceed to deleting the account (“...”, then Delete) and re-add it (click “Add new” and follow the instructions). https://status.hospitable.com/incident/790148 Fri, 11 Sep 2020 16:16:22 -0000 https://status.hospitable.com/incident/790148#6a6f51cf4701f5d194c5a555c0c17b5fb3d401cc8c7662f47572dc04c26757ae Similar to the incident on Tuesday and Thursday, Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We working on limiting the impact of this incident for our customers. https://status.hospitable.com/incident/790147 Fri, 11 Sep 2020 12:00:13 -0000 https://status.hospitable.com/incident/790147#024a137210725f19b443b6d44f1ae3e4615b8aef6a37c36f04ade9c8e5241594 This incident has been resolved. https://status.hospitable.com/incident/790147 Thu, 10 Sep 2020 22:59:59 -0000 https://status.hospitable.com/incident/790147#4a0fe1b2e33f8f06c0ba3fbbeec96d6d8f882e2cf24eacd8fcb6317ce57100ea If you are experiencing issues reconnecting your Airbnb account, you should first click on “...” next to the disconnected account, then click Update, and enter your Airbnb credentials. If the issue persists, you may proceed to deleting the account (“...”, then Delete) and re-add it (click “Add new” and follow the instructions). https://status.hospitable.com/incident/790147 Thu, 10 Sep 2020 21:24:12 -0000 https://status.hospitable.com/incident/790147#d98e2b846620404fe3d8281ad81804215462ade9e1fe192245c50cff82486345 We are monitoring this issue. Please contact support on support@smartbnb.io if you experience an issue connecting your Airbnb account. https://status.hospitable.com/incident/790147 Thu, 10 Sep 2020 21:11:49 -0000 https://status.hospitable.com/incident/790147#c69fdaf50f091645aae59d6d666c228733b5e637d1efa8f142a99fddf4204337 We are seeing a higher success rate for requests to Airbnb. We are still monitoring. https://status.hospitable.com/incident/790147 Thu, 10 Sep 2020 21:07:39 -0000 https://status.hospitable.com/incident/790147#45e0e1e03c03b9d6eb39a9a7c4c14076f871a9795503c37c515338dc2172c885 Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We have suspended our backend operations, until Airbnb is stable again. https://status.hospitable.com/incident/790146 Wed, 02 Sep 2020 12:32:00 -0000 https://status.hospitable.com/incident/790146#d1fea8aa6c7f5d2d2f4f47f24948bc1c5ae040abe4fd9f8611ec7599131770c5 We are currently experiencing a temporary outage affecting our operations. Our development team is investigating the root cause of the issue. https://status.hospitable.com/incident/790145 Wed, 02 Sep 2020 09:45:09 -0000 https://status.hospitable.com/incident/790145#51aaf0c758ffc9692db7d6852041085cf9641ff14eff4ebb4927430c32c735a4 This incident has been resolved. https://status.hospitable.com/incident/790145 Wed, 02 Sep 2020 09:37:59 -0000 https://status.hospitable.com/incident/790145#55e45cf1aeffd882b31db1457c41d5da88829173b24d95a7d5f6259c11c458a3 We are currently experiencing an outage affecting our operations. Our development team is investigating the root cause of the incident. https://status.hospitable.com/incident/790144 Tue, 01 Sep 2020 16:17:45 -0000 https://status.hospitable.com/incident/790144#068c1144fe8d315ce4169b770a49f8dcf781a84e889c0f8cda45df1b01c7f01d This incident has been resolved. https://status.hospitable.com/incident/790144 Tue, 01 Sep 2020 16:07:06 -0000 https://status.hospitable.com/incident/790144#dd7a7b65a578bd929b52839047d5dec56ece40ca11382452d5d07fc4f23088e7 The integration that we use for our support chat is currently experience issues and is down. Our customer support team will be able to answer your questions as soon as this integration is working again. https://status.hospitable.com/incident/790143 Mon, 31 Aug 2020 22:28:46 -0000 https://status.hospitable.com/incident/790143#63aeebf6f53d2fb478080fa1a5ab589ac776fdc5e502c6946038a1aff1e1fe06 We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790142 Sun, 30 Aug 2020 16:41:38 -0000 https://status.hospitable.com/incident/790142#1330c64f6f2b34bc893121a6e3de0dbbc50e1f38eea9283c9bdf6cc5f21f602c This incident has been resolved. https://status.hospitable.com/incident/790142 Sun, 30 Aug 2020 14:33:48 -0000 https://status.hospitable.com/incident/790142#add3874a920f86ed354daf68961ecd5eca61ea922258ce2129b9997781d4da73 The issue is still actively being pursued by our networking provider Cloudflare, tied with the outage of the transit provider CenturyLink ISP. Our operations have partially been able to resume. We are working to mitigate the impact of this outage on our customers. https://status.hospitable.com/incident/790142 Sun, 30 Aug 2020 11:35:07 -0000 https://status.hospitable.com/incident/790142#e443111fafd71a69bbcc7bbb0babdedbc0e75da350fa39f3e5101540b5575336 Cloudflare is continuing to investigate this issue. https://status.hospitable.com/incident/790142 Sun, 30 Aug 2020 11:17:02 -0000 https://status.hospitable.com/incident/790142#01b70784cec2d1fcc96887870ed667bbc523a160dcc5ecb64616c3efca658dc0 We have identified an issue in relation with Cloudflare, an important networking services provider. This incident is having an impact on our operations, both in relation with our own website and Airbnb and HomeAway. The incident is being resolved by Cloudflare. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 22:13:25 -0000 https://status.hospitable.com/incident/790141#14f258dd0ca2ade3231f006bf0b50f04c9e83507e7fb6ddb2af1531a2a62f9ed This incident has been resolved. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 22:13:25 -0000 https://status.hospitable.com/incident/790141#14f258dd0ca2ade3231f006bf0b50f04c9e83507e7fb6ddb2af1531a2a62f9ed This incident has been resolved. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 21:59:19 -0000 https://status.hospitable.com/incident/790141#2a244a6ce0168ab7c17e7a84c54eb364cdbbc856f6dd06ff52d2958ab99c0026 All Guest experience and Operations jobs are being resumed and are stable. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 21:59:19 -0000 https://status.hospitable.com/incident/790141#2a244a6ce0168ab7c17e7a84c54eb364cdbbc856f6dd06ff52d2958ab99c0026 All Guest experience and Operations jobs are being resumed and are stable. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 21:49:33 -0000 https://status.hospitable.com/incident/790141#25ee9c2e1e682fc79cf085f1710b7ed2ce85a43795d2756af82daee87a1caf51 We are progressively resuming our Airbnb operations. Inbox and conversations since the beginning of the incident will now be populated. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 21:49:33 -0000 https://status.hospitable.com/incident/790141#25ee9c2e1e682fc79cf085f1710b7ed2ce85a43795d2756af82daee87a1caf51 We are progressively resuming our Airbnb operations. Inbox and conversations since the beginning of the incident will now be populated. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 20:49:47 -0000 https://status.hospitable.com/incident/790141#55c49acc2c574a0e70098819d2930fc32cbc57459e38888ea0f911a33987c5ce All our Airbnb operations are currently suspended for the duration of the outage. We are closely monitoring the situation to be able to resume our service at the earliest opportunity. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 20:49:47 -0000 https://status.hospitable.com/incident/790141#55c49acc2c574a0e70098819d2930fc32cbc57459e38888ea0f911a33987c5ce All our Airbnb operations are currently suspended for the duration of the outage. We are closely monitoring the situation to be able to resume our service at the earliest opportunity. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 20:48:01 -0000 https://status.hospitable.com/incident/790141#591241e88948b017f87391dc0f93b858d4356f1ef4402547177af8988eb4610b Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790141 Thu, 20 Aug 2020 20:48:01 -0000 https://status.hospitable.com/incident/790141#591241e88948b017f87391dc0f93b858d4356f1ef4402547177af8988eb4610b Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790140 Sun, 16 Aug 2020 13:49:12 -0000 https://status.hospitable.com/incident/790140#28e33e95c30f6e81bfd0e06a23b22fd2e79655b2da55b3be0b8a44333cfd81fa This incident has been resolved. https://status.hospitable.com/incident/790140 Sun, 16 Aug 2020 12:50:56 -0000 https://status.hospitable.com/incident/790140#26845c556886f2dfd999f5dcfe5dabad822a7fb809b5998867af310126767f41 We have no indication of resolution of this incident with Airbnb. Our operations are not affected. The issues seems to be affecting around 7% of connected Airbnb accounts at this point. Although the error rate is significantly higher, most messages are still being sent as expected. https://status.hospitable.com/incident/790140 Sun, 16 Aug 2020 12:17:53 -0000 https://status.hospitable.com/incident/790140#1f7e8d73495be1f800de223eb5dee4c797570cd52a819116af80a54e1846a880 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:32:37 -0000 https://status.hospitable.com/incident/790139#35c3d9c3ded2be44babeb0ac73f031e44297e12e270a79c73d1a6faab9cc3c00 All scheduled and team messages that were due during the incident window were sent. The incident is now resolved. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:32:37 -0000 https://status.hospitable.com/incident/790139#35c3d9c3ded2be44babeb0ac73f031e44297e12e270a79c73d1a6faab9cc3c00 All scheduled and team messages that were due during the incident window were sent. The incident is now resolved. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:32:37 -0000 https://status.hospitable.com/incident/790139#35c3d9c3ded2be44babeb0ac73f031e44297e12e270a79c73d1a6faab9cc3c00 All scheduled and team messages that were due during the incident window were sent. The incident is now resolved. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:27:00 -0000 https://status.hospitable.com/incident/790139#0e986ed47c31bc5ec9dac36991952107514112887ae245e9d9794525cb908a14 All our operations have resumed. We are monitoring the situation, and rebooting messages that were due during the incidents window. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:27:00 -0000 https://status.hospitable.com/incident/790139#0e986ed47c31bc5ec9dac36991952107514112887ae245e9d9794525cb908a14 All our operations have resumed. We are monitoring the situation, and rebooting messages that were due during the incidents window. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:27:00 -0000 https://status.hospitable.com/incident/790139#0e986ed47c31bc5ec9dac36991952107514112887ae245e9d9794525cb908a14 All our operations have resumed. We are monitoring the situation, and rebooting messages that were due during the incidents window. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:12:58 -0000 https://status.hospitable.com/incident/790139#9e559044bd7b32d36e6fb1a67b8c8a556a38591e49744ee89a6b3bf2d1661483 We have resumed operations for Messaging and Sync are monitoring. Metrics operations are still suspended. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:12:58 -0000 https://status.hospitable.com/incident/790139#9e559044bd7b32d36e6fb1a67b8c8a556a38591e49744ee89a6b3bf2d1661483 We have resumed operations for Messaging and Sync are monitoring. Metrics operations are still suspended. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:12:58 -0000 https://status.hospitable.com/incident/790139#9e559044bd7b32d36e6fb1a67b8c8a556a38591e49744ee89a6b3bf2d1661483 We have resumed operations for Messaging and Sync are monitoring. Metrics operations are still suspended. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:09:35 -0000 https://status.hospitable.com/incident/790139#282b1ae5635c8777534fed8c679c12a0c765dbf3874de65c48fe1c3bca4bc4e4 We have identified the root cause of the issue and are working on the remediation. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:09:35 -0000 https://status.hospitable.com/incident/790139#282b1ae5635c8777534fed8c679c12a0c765dbf3874de65c48fe1c3bca4bc4e4 We have identified the root cause of the issue and are working on the remediation. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:09:35 -0000 https://status.hospitable.com/incident/790139#282b1ae5635c8777534fed8c679c12a0c765dbf3874de65c48fe1c3bca4bc4e4 We have identified the root cause of the issue and are working on the remediation. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:06:26 -0000 https://status.hospitable.com/incident/790139#44d30f9b775f3dc765c760a255c2f2e73602e1093e08253f2add10cfd917bd5c We are currently investigating an issue in relation with our database servers. We have decided to stop workers to limit the impact of remediation. Conversations and reservations are not refreshed to their recent state. All pending operations will resume as expected. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:06:26 -0000 https://status.hospitable.com/incident/790139#44d30f9b775f3dc765c760a255c2f2e73602e1093e08253f2add10cfd917bd5c We are currently investigating an issue in relation with our database servers. We have decided to stop workers to limit the impact of remediation. Conversations and reservations are not refreshed to their recent state. All pending operations will resume as expected. https://status.hospitable.com/incident/790139 Tue, 11 Aug 2020 17:06:26 -0000 https://status.hospitable.com/incident/790139#44d30f9b775f3dc765c760a255c2f2e73602e1093e08253f2add10cfd917bd5c We are currently investigating an issue in relation with our database servers. We have decided to stop workers to limit the impact of remediation. Conversations and reservations are not refreshed to their recent state. All pending operations will resume as expected. https://status.hospitable.com/incident/790138 Fri, 07 Aug 2020 12:15:29 -0000 https://status.hospitable.com/incident/790138#a0e2395b085c4780c6cdb04094baf93be722a426881cc9922f3128a60d15524d Maintenance completed https://status.hospitable.com/incident/790138 Wed, 05 Aug 2020 12:14:28 -0000 https://status.hospitable.com/incident/790138#07c94a7580f643901897977701b0326853ce8f9fb58504ec1fa3160ffc0fbcd6 We have paused Metrics updates as part of a necessary database upgrade. Metrics data will be available to view, but will not be updated with the latest statistics for the duration of the maintenance. https://status.hospitable.com/incident/790137 Thu, 23 Jul 2020 11:15:23 -0000 https://status.hospitable.com/incident/790137#cb8f805f7b8da014cef0c6a4ee4159a0733b552f047840fab92158cdd1bba34d All guest details have been populated on all conversations. The incident is now resolved. https://status.hospitable.com/incident/790137 Thu, 23 Jul 2020 10:58:39 -0000 https://status.hospitable.com/incident/790137#e38c56ceb8b53788cb81b6a723dc34e2177df8c77dee43e2481b9f63091c3b39 We are currently in the process of backfilling guest details for affected conversations. This is expected to be completed within an hour. https://status.hospitable.com/incident/790137 Thu, 23 Jul 2020 09:56:27 -0000 https://status.hospitable.com/incident/790137#cf83fd5c33d08df99552d0aa5a9bc2390ab6207b6a1698d277132e998eed6da7 We have fixed the secondary with duplicated conversations appearing on the Smartbnb inbox. We are working on backfilling the guest details for threads that would still be affected by the principal issue. https://status.hospitable.com/incident/790137 Thu, 23 Jul 2020 09:42:59 -0000 https://status.hospitable.com/incident/790137#66474e80ea33c15c146625e00be93225234ec0c746bd2c8349d359250ff97dad All workers are currently re-enabled, and missing details are populated on new and updated conversations. - We are working on backfilling the data for remaining conversations where guest details were not populated. - We are also working on managing a secondary issue where conversations would appear duplicated (with no adverse user impact). https://status.hospitable.com/incident/790137 Thu, 23 Jul 2020 09:08:10 -0000 https://status.hospitable.com/incident/790137#93bd31592f31ed52bfab28d4d940470c5a6e2d18cc70a3aba59c102a57af7c46 The deploy introduced a critical issue. We have suspended all workers momentarily. https://status.hospitable.com/incident/790137 Thu, 23 Jul 2020 08:54:11 -0000 https://status.hospitable.com/incident/790137#123ea2375948e6394d82001d5874d86cd5f2ec0076ee83e8ca7133d8c71cf1a5 A fix is in the process of being deployed. To limit the impact on pending messages, scheduled messages and team notifications are being paused. They will be processed as soon as the deployment is completed and validated. https://status.hospitable.com/incident/790136 Thu, 23 Jul 2020 07:27:25 -0000 https://status.hospitable.com/incident/790136#058eb27b888b4e4e79d76a4c6ae3eb7f8272a3d039eb628e4c9d90f09633f8ac This incident has been resolved. https://status.hospitable.com/incident/790136 Wed, 22 Jul 2020 20:23:25 -0000 https://status.hospitable.com/incident/790136#65f65c29aebd077b66b6702df5958d10066f12be02d2343186381f4dd10c1e07 We are currently investigating why our web application is loading slowly and is experiencing intermittent outages https://status.hospitable.com/incident/790135 Tue, 14 Jul 2020 16:51:12 -0000 https://status.hospitable.com/incident/790135#5726897cf4c291a429a4b9f341ada5dd3a16263c65ae49c8f2ba0ef6af8a4654 This incident has been resolved. https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 11:08:33 -0000 https://status.hospitable.com/incident/790134#db714467b574bb52ef524c8749007b9cab71c3cb589feb9f2443b548595c0391 Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services. In addition, this outage has affected the authentication of some Airbnb accounts. We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts. https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 11:08:33 -0000 https://status.hospitable.com/incident/790134#db714467b574bb52ef524c8749007b9cab71c3cb589feb9f2443b548595c0391 Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services. In addition, this outage has affected the authentication of some Airbnb accounts. We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts. https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 11:08:33 -0000 https://status.hospitable.com/incident/790134#db714467b574bb52ef524c8749007b9cab71c3cb589feb9f2443b548595c0391 Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services. In addition, this outage has affected the authentication of some Airbnb accounts. We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts. https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 11:08:33 -0000 https://status.hospitable.com/incident/790134#db714467b574bb52ef524c8749007b9cab71c3cb589feb9f2443b548595c0391 Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services. In addition, this outage has affected the authentication of some Airbnb accounts. We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts. https://status.hospitable.com/incident/790135 Tue, 14 Jul 2020 10:57:59 -0000 https://status.hospitable.com/incident/790135#06d94ddd4899ce96f355b949beead89a90d5870daff16cc4cbfd23277d6bcb3f As a consequence of an incident affecting our database server being used on Metrics, we have temporarily suspended workers in charge of updating the data. This would result in delayed updates for metrics. https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 08:53:56 -0000 https://status.hospitable.com/incident/790134#7ad7cfb4f932ec3762b9ee6d970a2441242f278f0eeb7fa3908f90254238da02 Following last night's Airbnb system outage, a lot of previously-connected Airbnb accounts have been disconnected. We are working on a potential solution that would allow us to reconnect some accounts automatically, but in the meantime we encourage all customers to check their Connected Accounts page to reconnect any disconnected Airbnb accounts as soon as possible to limit service disruption: https://my.smartbnb.io/settings/accounts https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 08:53:56 -0000 https://status.hospitable.com/incident/790134#7ad7cfb4f932ec3762b9ee6d970a2441242f278f0eeb7fa3908f90254238da02 Following last night's Airbnb system outage, a lot of previously-connected Airbnb accounts have been disconnected. We are working on a potential solution that would allow us to reconnect some accounts automatically, but in the meantime we encourage all customers to check their Connected Accounts page to reconnect any disconnected Airbnb accounts as soon as possible to limit service disruption: https://my.smartbnb.io/settings/accounts https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 08:53:56 -0000 https://status.hospitable.com/incident/790134#7ad7cfb4f932ec3762b9ee6d970a2441242f278f0eeb7fa3908f90254238da02 Following last night's Airbnb system outage, a lot of previously-connected Airbnb accounts have been disconnected. We are working on a potential solution that would allow us to reconnect some accounts automatically, but in the meantime we encourage all customers to check their Connected Accounts page to reconnect any disconnected Airbnb accounts as soon as possible to limit service disruption: https://my.smartbnb.io/settings/accounts https://status.hospitable.com/incident/790134 Tue, 14 Jul 2020 08:53:56 -0000 https://status.hospitable.com/incident/790134#7ad7cfb4f932ec3762b9ee6d970a2441242f278f0eeb7fa3908f90254238da02 Following last night's Airbnb system outage, a lot of previously-connected Airbnb accounts have been disconnected. We are working on a potential solution that would allow us to reconnect some accounts automatically, but in the meantime we encourage all customers to check their Connected Accounts page to reconnect any disconnected Airbnb accounts as soon as possible to limit service disruption: https://my.smartbnb.io/settings/accounts https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:48:57 -0000 https://status.hospitable.com/incident/790133#5aaaab05656f85da2ec392784809e965327f1f0136c5c8d6b0113d4af314277d This incident has been resolved. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:48:57 -0000 https://status.hospitable.com/incident/790133#5aaaab05656f85da2ec392784809e965327f1f0136c5c8d6b0113d4af314277d This incident has been resolved. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:48:57 -0000 https://status.hospitable.com/incident/790133#5aaaab05656f85da2ec392784809e965327f1f0136c5c8d6b0113d4af314277d This incident has been resolved. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:48:57 -0000 https://status.hospitable.com/incident/790133#5aaaab05656f85da2ec392784809e965327f1f0136c5c8d6b0113d4af314277d This incident has been resolved. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:45:46 -0000 https://status.hospitable.com/incident/790133#4d57c904c4620c18bc98b9c75926829195a4a372f4bd7cf19db2ca581c8cd438 Deployment has been completed and backend workers have been brought back online. We are monitoring for any issues. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:45:46 -0000 https://status.hospitable.com/incident/790133#4d57c904c4620c18bc98b9c75926829195a4a372f4bd7cf19db2ca581c8cd438 Deployment has been completed and backend workers have been brought back online. We are monitoring for any issues. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:45:46 -0000 https://status.hospitable.com/incident/790133#4d57c904c4620c18bc98b9c75926829195a4a372f4bd7cf19db2ca581c8cd438 Deployment has been completed and backend workers have been brought back online. We are monitoring for any issues. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:45:46 -0000 https://status.hospitable.com/incident/790133#4d57c904c4620c18bc98b9c75926829195a4a372f4bd7cf19db2ca581c8cd438 Deployment has been completed and backend workers have been brought back online. We are monitoring for any issues. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:20:30 -0000 https://status.hospitable.com/incident/790133#de7ecb7570c3baa4c15a1138d433f1f557bbeeec09d5423fd93e609eb79fa91b We are currently deploying new features that have required us to stop messaging operations temporarily while a database migration completes. We anticipate this may last for up to another 30 minutes. During this time conversations and reservations will not be updated with new messages and messages will not be sent. Normal operations and messaging capabilities will resume as normal once the migration completes. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:20:30 -0000 https://status.hospitable.com/incident/790133#de7ecb7570c3baa4c15a1138d433f1f557bbeeec09d5423fd93e609eb79fa91b We are currently deploying new features that have required us to stop messaging operations temporarily while a database migration completes. We anticipate this may last for up to another 30 minutes. During this time conversations and reservations will not be updated with new messages and messages will not be sent. Normal operations and messaging capabilities will resume as normal once the migration completes. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:20:30 -0000 https://status.hospitable.com/incident/790133#de7ecb7570c3baa4c15a1138d433f1f557bbeeec09d5423fd93e609eb79fa91b We are currently deploying new features that have required us to stop messaging operations temporarily while a database migration completes. We anticipate this may last for up to another 30 minutes. During this time conversations and reservations will not be updated with new messages and messages will not be sent. Normal operations and messaging capabilities will resume as normal once the migration completes. https://status.hospitable.com/incident/790133 Mon, 13 Jul 2020 15:20:30 -0000 https://status.hospitable.com/incident/790133#de7ecb7570c3baa4c15a1138d433f1f557bbeeec09d5423fd93e609eb79fa91b We are currently deploying new features that have required us to stop messaging operations temporarily while a database migration completes. We anticipate this may last for up to another 30 minutes. During this time conversations and reservations will not be updated with new messages and messages will not be sent. Normal operations and messaging capabilities will resume as normal once the migration completes. https://status.hospitable.com/incident/790132 Sun, 12 Jul 2020 00:28:53 -0000 https://status.hospitable.com/incident/790132#f37895ab510c5034b147b041d381e4861a58cc6742b1924b97c3f66101ea1195 This incident has been resolved. https://status.hospitable.com/incident/790132 Sun, 12 Jul 2020 00:28:33 -0000 https://status.hospitable.com/incident/790132#752dc4e3985e6a7977131d00c7f3e7315744671b081ca541b91e3aa598fed2c5 The incident has been resolved. We recommend customers whose Airbnb accounts were disconnected to reconnect their accounts at the first opportunity. https://status.hospitable.com/incident/790132 Sat, 11 Jul 2020 20:10:24 -0000 https://status.hospitable.com/incident/790132#6feced8d87b109bf47a791f1d7394738b5d4cbf22dd2d28a874ce916674dd1d4 No authentication errors have occurred in the past 15 minutes; the authentication incident seems to be on its way to resolution by Airbnb. We are also observing a higher success rate for reconnecting Airbnb accounts. We recommend affected users (who have seen their Airbnb account disconnected) to: 1) reset their Airbnb password from www.airbnb.com/forgot_password, 2) reconnect their Airbnb account from https://my.smartbnb.io/settings/accounts. https://status.hospitable.com/incident/790132 Sat, 11 Jul 2020 20:10:24 -0000 https://status.hospitable.com/incident/790132#22667a9768acb23ce86a3fae76129897ddd9fb60d6126df0303f2b48d6e35b93 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790132 Sat, 11 Jul 2020 18:35:07 -0000 https://status.hospitable.com/incident/790132#4093a86f8cca00913c1262061e13eefbfe37dfdb468030b696d746a2f027fd73 Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We recommend that customers affected reconnect their Airbnb accounts on https://my.smartbnb.io/settings/accounts at the first opportunity. https://status.hospitable.com/incident/790130 Wed, 08 Jul 2020 14:31:34 -0000 https://status.hospitable.com/incident/790130#0bf126da566e1daa7040dea70f4d6549f3e547eeff8598332e1cc1d3eec422a8 Maintenance completed https://status.hospitable.com/incident/790130 Wed, 08 Jul 2020 14:31:34 -0000 https://status.hospitable.com/incident/790130#0bf126da566e1daa7040dea70f4d6549f3e547eeff8598332e1cc1d3eec422a8 Maintenance completed https://status.hospitable.com/incident/790130 Wed, 08 Jul 2020 14:31:34 -0000 https://status.hospitable.com/incident/790130#0bf126da566e1daa7040dea70f4d6549f3e547eeff8598332e1cc1d3eec422a8 Maintenance completed https://status.hospitable.com/incident/790130 Wed, 08 Jul 2020 14:31:34 -0000 https://status.hospitable.com/incident/790130#0bf126da566e1daa7040dea70f4d6549f3e547eeff8598332e1cc1d3eec422a8 Maintenance completed https://status.hospitable.com/incident/790130 Wed, 08 Jul 2020 14:31:34 -0000 https://status.hospitable.com/incident/790130#0bf126da566e1daa7040dea70f4d6549f3e547eeff8598332e1cc1d3eec422a8 Maintenance completed https://status.hospitable.com/incident/790131 Tue, 07 Jul 2020 23:55:05 -0000 https://status.hospitable.com/incident/790131#e0aa4e0fa16bd8f11d1a30e4de17dd4f305524e30232a25e085e2f3392c09ed9 This incident has been resolved. https://status.hospitable.com/incident/790131 Tue, 07 Jul 2020 19:54:12 -0000 https://status.hospitable.com/incident/790131#69b9dff5350a23996193da489b77f39eceb338703b51779cc00637830fcba88b The maintenance has been completed earlier than planned. Metrics is now resuming operations, and is processing the backlog of updates. Metrics data will be refreshed for all customers in the coming hours. https://status.hospitable.com/incident/790131 Tue, 07 Jul 2020 10:48:26 -0000 https://status.hospitable.com/incident/790131#bedeec984a2eda4a202d17e423c8c2e9d9b17c3300ae776e3e758e47016654f3 The database operating Metrics is currently under maintenance. We expect the duration of the database maintenance to last for 24 hours maximum. During that time Metrics data will not be refreshed, but will remain available. The suspension of Metrics operations is required to ensure that other Smartbnb operations are working without interruption. https://status.hospitable.com/incident/790130 Sat, 04 Jul 2020 10:22:43 -0000 https://status.hospitable.com/incident/790130#d97eab8949d4dbb708f2b10e96ce58b13cddb42ff38f3513e5a8ebe884181bb1 We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790130 Sat, 04 Jul 2020 10:22:43 -0000 https://status.hospitable.com/incident/790130#d97eab8949d4dbb708f2b10e96ce58b13cddb42ff38f3513e5a8ebe884181bb1 We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790130 Sat, 04 Jul 2020 10:22:43 -0000 https://status.hospitable.com/incident/790130#d97eab8949d4dbb708f2b10e96ce58b13cddb42ff38f3513e5a8ebe884181bb1 We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790130 Sat, 04 Jul 2020 10:22:43 -0000 https://status.hospitable.com/incident/790130#d97eab8949d4dbb708f2b10e96ce58b13cddb42ff38f3513e5a8ebe884181bb1 We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790130 Sat, 04 Jul 2020 10:22:43 -0000 https://status.hospitable.com/incident/790130#d97eab8949d4dbb708f2b10e96ce58b13cddb42ff38f3513e5a8ebe884181bb1 We will be performing database maintenance during this time. Smartbnb features and the website may be briefly unavailable, but we are doing our best to keep disruption to an absolute minimum. https://status.hospitable.com/incident/790129 Wed, 01 Jul 2020 21:53:18 -0000 https://status.hospitable.com/incident/790129#a19b621edf2a3c0efbdf91586868badc8f7d9312fdf8c53daeca56edcd8777a9 This incident has been resolved. https://status.hospitable.com/incident/790129 Wed, 01 Jul 2020 21:49:45 -0000 https://status.hospitable.com/incident/790129#6f4a32d185ea09bd97e4ee5d7209dde36d06b0b112497a5c133241b199f1cf4c We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790129 Wed, 01 Jul 2020 21:48:25 -0000 https://status.hospitable.com/incident/790129#10b280edb16e4e45389f1f2626e880e2bfdb73484638fc0d4dcd7e000fac5edb We are progressively resuming Airbnb workers. Our operations are resuming. https://status.hospitable.com/incident/790129 Wed, 01 Jul 2020 21:43:55 -0000 https://status.hospitable.com/incident/790129#a1d880119e0918e269e7b2aa368939a6ed557e95f08f395a338812ab65c9d1fa In light of the impact of this outage we have decided to temporarily suspend our Airbnb operations. Those will resume as soon as the errors are stabilized on Airbnb's side. https://status.hospitable.com/incident/790129 Wed, 01 Jul 2020 21:34:52 -0000 https://status.hospitable.com/incident/790129#1fed757297ef2da5f012fe42192e52094025fa178cda802253bed13d0d86d794 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790128 Tue, 16 Jun 2020 20:14:42 -0000 https://status.hospitable.com/incident/790128#ab5f96b174853c66718e65fccd73214cdae733359b5a3c9e570b387f69fd11b8 This incident has been resolved. https://status.hospitable.com/incident/790128 Tue, 16 Jun 2020 20:00:04 -0000 https://status.hospitable.com/incident/790128#73d636ff77d53888af6e2885aa7a4b8b368abfe537b58f5b4b2d3f4e98f34b8f We have doubled our workers capacity; all Airbnb accounts will be processed in the next 20 minutes. https://status.hospitable.com/incident/790128 Tue, 16 Jun 2020 19:53:11 -0000 https://status.hospitable.com/incident/790128#f37c43b4b097bf51c308acf53fdec6c26f70fbecbd46e612703fcb4462ce4781 We are investigating a build up into our Airbnb accounts update queue. Jobs would be currently be processed with a delay of 2 hours. This would have an impact for newly connected Airbnb accounts, and new listings being added. This would not have an impact on our messaging operations. https://status.hospitable.com/incident/790127 Sat, 13 Jun 2020 18:29:59 -0000 https://status.hospitable.com/incident/790127#49d88a4e36c21fb94f2522ff1c309c1dfc9b7df954e98f10ed885c7e2ff8dedf This incident has been resolved. https://status.hospitable.com/incident/790127 Sat, 13 Jun 2020 18:08:07 -0000 https://status.hospitable.com/incident/790127#1167b498b9e16f95c97347deb4e64d3faf3e91538f8aabd65da69eeb46f4dcc6 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:27:15 -0000 https://status.hospitable.com/incident/790126#c724285f72bf512c60d3bd2cc942813ddb052aae78525c20de2953a42c38ed83 This incident has been resolved. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:27:15 -0000 https://status.hospitable.com/incident/790126#c724285f72bf512c60d3bd2cc942813ddb052aae78525c20de2953a42c38ed83 This incident has been resolved. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:27:15 -0000 https://status.hospitable.com/incident/790126#c724285f72bf512c60d3bd2cc942813ddb052aae78525c20de2953a42c38ed83 This incident has been resolved. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:27:15 -0000 https://status.hospitable.com/incident/790126#c724285f72bf512c60d3bd2cc942813ddb052aae78525c20de2953a42c38ed83 This incident has been resolved. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:00:24 -0000 https://status.hospitable.com/incident/790126#ec9d76a183ac6351be78410c3b909320863684b349f09d5f261771d359668a70 Access to the Legacy interface has been restored, and all backend operations have resumed. We will keep monitoring to ensure our systems are stable. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:00:24 -0000 https://status.hospitable.com/incident/790126#ec9d76a183ac6351be78410c3b909320863684b349f09d5f261771d359668a70 Access to the Legacy interface has been restored, and all backend operations have resumed. We will keep monitoring to ensure our systems are stable. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:00:24 -0000 https://status.hospitable.com/incident/790126#ec9d76a183ac6351be78410c3b909320863684b349f09d5f261771d359668a70 Access to the Legacy interface has been restored, and all backend operations have resumed. We will keep monitoring to ensure our systems are stable. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 11:00:24 -0000 https://status.hospitable.com/incident/790126#ec9d76a183ac6351be78410c3b909320863684b349f09d5f261771d359668a70 Access to the Legacy interface has been restored, and all backend operations have resumed. We will keep monitoring to ensure our systems are stable. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:49:35 -0000 https://status.hospitable.com/incident/790126#eb3a50795b1c93f3f6c13cb942bcbca7a149fe8c62ec824347c27234a50a446b We have identified an issue regarding the availability of the Legacy interface on app.smartbnb.io and have identified the root cause. Customers are advised to use my.smartbnb.io. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:49:35 -0000 https://status.hospitable.com/incident/790126#eb3a50795b1c93f3f6c13cb942bcbca7a149fe8c62ec824347c27234a50a446b We have identified an issue regarding the availability of the Legacy interface on app.smartbnb.io and have identified the root cause. Customers are advised to use my.smartbnb.io. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:49:35 -0000 https://status.hospitable.com/incident/790126#eb3a50795b1c93f3f6c13cb942bcbca7a149fe8c62ec824347c27234a50a446b We have identified an issue regarding the availability of the Legacy interface on app.smartbnb.io and have identified the root cause. Customers are advised to use my.smartbnb.io. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:49:35 -0000 https://status.hospitable.com/incident/790126#eb3a50795b1c93f3f6c13cb942bcbca7a149fe8c62ec824347c27234a50a446b We have identified an issue regarding the availability of the Legacy interface on app.smartbnb.io and have identified the root cause. Customers are advised to use my.smartbnb.io. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:34:30 -0000 https://status.hospitable.com/incident/790126#08d5a83d2019ac2acf47372bcd371db78636f9fa3af33d066a7fecf964f39938 We have identified the source of the problem and are progressively resuming our activity across the board. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:34:30 -0000 https://status.hospitable.com/incident/790126#08d5a83d2019ac2acf47372bcd371db78636f9fa3af33d066a7fecf964f39938 We have identified the source of the problem and are progressively resuming our activity across the board. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:34:30 -0000 https://status.hospitable.com/incident/790126#08d5a83d2019ac2acf47372bcd371db78636f9fa3af33d066a7fecf964f39938 We have identified the source of the problem and are progressively resuming our activity across the board. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:34:30 -0000 https://status.hospitable.com/incident/790126#08d5a83d2019ac2acf47372bcd371db78636f9fa3af33d066a7fecf964f39938 We have identified the source of the problem and are progressively resuming our activity across the board. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:27:00 -0000 https://status.hospitable.com/incident/790126#9edfa3aaf40e3ce2f7d7b1b8011dddc6574744540b4fa1ffe25cdad0054400ea Emergency system maintenance is ongoing, but we have have identified the cause of the problem and are beginning to bring services back online. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:27:00 -0000 https://status.hospitable.com/incident/790126#9edfa3aaf40e3ce2f7d7b1b8011dddc6574744540b4fa1ffe25cdad0054400ea Emergency system maintenance is ongoing, but we have have identified the cause of the problem and are beginning to bring services back online. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:27:00 -0000 https://status.hospitable.com/incident/790126#9edfa3aaf40e3ce2f7d7b1b8011dddc6574744540b4fa1ffe25cdad0054400ea Emergency system maintenance is ongoing, but we have have identified the cause of the problem and are beginning to bring services back online. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 10:27:00 -0000 https://status.hospitable.com/incident/790126#9edfa3aaf40e3ce2f7d7b1b8011dddc6574744540b4fa1ffe25cdad0054400ea Emergency system maintenance is ongoing, but we have have identified the cause of the problem and are beginning to bring services back online. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 09:54:59 -0000 https://status.hospitable.com/incident/790126#db7b12980eb5bbc8b5b64e727325d96e8c48edaae01f171e13815faa66c1af2a We're currently performing emergency maintenance on our backend systems to fix an issue. Messaging operations are currently offline and will be brought back as soon as possible. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 09:54:59 -0000 https://status.hospitable.com/incident/790126#db7b12980eb5bbc8b5b64e727325d96e8c48edaae01f171e13815faa66c1af2a We're currently performing emergency maintenance on our backend systems to fix an issue. Messaging operations are currently offline and will be brought back as soon as possible. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 09:54:59 -0000 https://status.hospitable.com/incident/790126#db7b12980eb5bbc8b5b64e727325d96e8c48edaae01f171e13815faa66c1af2a We're currently performing emergency maintenance on our backend systems to fix an issue. Messaging operations are currently offline and will be brought back as soon as possible. https://status.hospitable.com/incident/790126 Thu, 28 May 2020 09:54:59 -0000 https://status.hospitable.com/incident/790126#db7b12980eb5bbc8b5b64e727325d96e8c48edaae01f171e13815faa66c1af2a We're currently performing emergency maintenance on our backend systems to fix an issue. Messaging operations are currently offline and will be brought back as soon as possible. https://status.hospitable.com/incident/790125 Mon, 18 May 2020 21:20:33 -0000 https://status.hospitable.com/incident/790125#790157b45ba7c494a026f8c8d6018910c080716348430a1fa68c770b4df6c52f This incident has been resolved. https://status.hospitable.com/incident/790125 Mon, 18 May 2020 19:39:29 -0000 https://status.hospitable.com/incident/790125#da5f3c4d3dc2acc50ad33540033f5c2e51290ce67eb8b25c925d2c200660b16e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790124 Thu, 23 Apr 2020 14:23:43 -0000 https://status.hospitable.com/incident/790124#6808b328f54af5dff781c3128e9c3530d663aabd1f84f82f7200f26ef83db8cc Our vendor has completed their emergency maintenance. We are back online! https://status.hospitable.com/incident/790124 Thu, 23 Apr 2020 14:14:03 -0000 https://status.hospitable.com/incident/790124#5de8acee2161212cd3f91067cb45f7564f3e1b1281281900b6a87bc242854ff5 Our support service provider is currently experiencing an outage. We will be back online as soon as their outage is over! https://status.hospitable.com/incident/790123 Mon, 13 Apr 2020 23:43:38 -0000 https://status.hospitable.com/incident/790123#e8e191920132af24dceb61994990c2385076762a620db9d2f7e0f46ca498d67a This incident has been resolved. https://status.hospitable.com/incident/790123 Mon, 13 Apr 2020 23:19:40 -0000 https://status.hospitable.com/incident/790123#2ebfdb384b990140a59f1dd1913c0791b682d94b0f75669d1102c78a06105b90 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790122 Fri, 06 Mar 2020 22:40:30 -0000 https://status.hospitable.com/incident/790122#a835beca7618d6e9955ae9cbc2431ca6e7a37a5b9f90190b04c21bff47d14c52 This incident has been resolved. https://status.hospitable.com/incident/790122 Fri, 06 Mar 2020 19:23:14 -0000 https://status.hospitable.com/incident/790122#df3c4f751995e60cf420041ee41a996eac752044235e5ec4d407932140af5ee8 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790121 Wed, 04 Mar 2020 01:14:17 -0000 https://status.hospitable.com/incident/790121#51c0607402788b4ace2d37cdbdd145039fcbf32f9e5990b7def7f331b044c601 This incident has been resolved. https://status.hospitable.com/incident/790121 Wed, 04 Mar 2020 00:55:43 -0000 https://status.hospitable.com/incident/790121#f0af93a86f8ab5e1368a4ca363e1efcbbd95f8a25b576b99a7cb3c61262403ce Airbnb appears to have recovered from the outage, and all our operations with Airbnb have been restored. We are still monitoring. https://status.hospitable.com/incident/790121 Wed, 04 Mar 2020 00:38:07 -0000 https://status.hospitable.com/incident/790121#461df9af2a694065c8995654141eebefa6d42de4b03cd8be6d71bf4f01da212d Airbnb is currently experiencing an outage. We are monitoring the situation and mitigating the impact to our customers. https://status.hospitable.com/incident/790121 Wed, 04 Mar 2020 00:36:18 -0000 https://status.hospitable.com/incident/790121#7f631c19e6b28686c03f231afa15d1bbd4cff085b35e813a3ab8c9c93ad9a662 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790120 Tue, 03 Mar 2020 22:21:11 -0000 https://status.hospitable.com/incident/790120#3f22d2c14c1abebd384ad0e9a02ad63c87be87c9e2de99228a90ec7ab32ce969 This incident has been resolved. https://status.hospitable.com/incident/790120 Tue, 03 Mar 2020 20:19:32 -0000 https://status.hospitable.com/incident/790120#07e579144eea8256cb71a2e95e8a8be70cdd491cc98ad9af1441ce0e4bf6255e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790119 Tue, 25 Feb 2020 22:22:38 -0000 https://status.hospitable.com/incident/790119#8f8bf17376711f71d1490f1f8d4c43d771bae3ab5a1a4b13f44abc2b1cc5de04 This incident has been resolved. https://status.hospitable.com/incident/790119 Tue, 25 Feb 2020 17:52:44 -0000 https://status.hospitable.com/incident/790119#ceb9e27582b96da29b68c88afc368fcc5526be581ef25108be0abac8638cb600 The HomeAway API seems to have stabilised and we are monitoring the situation. Scheduled messaging has been resumed. https://status.hospitable.com/incident/790119 Tue, 25 Feb 2020 16:45:09 -0000 https://status.hospitable.com/incident/790119#4ec70617cc57944ae1af74a85f1b8f907ebdba56368518ba8a85b98c0f9885f5 While elevated HomeAway API errors continue, we are pausing HomeAway scheduled messages and will resume them once the HomeAway API has stabilised. Scheduled messages will not be lost in the interim. https://status.hospitable.com/incident/790119 Tue, 25 Feb 2020 16:14:35 -0000 https://status.hospitable.com/incident/790119#fbfd626361d763b8b32b08b9addbbd9ec1081f1a64ae36731c98aeb214b2ebfa HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal. https://status.hospitable.com/incident/790113 Mon, 24 Feb 2020 12:40:24 -0000 https://status.hospitable.com/incident/790113#aa7dc2ed9e654ba076ae75415bb64a75476aec512b18b982a35693fcf616f578 This incident has been resolved. https://status.hospitable.com/incident/790118 Fri, 07 Feb 2020 21:45:12 -0000 https://status.hospitable.com/incident/790118#c3423d8401a9ac96388edda25de09ce754a26d8f7aed65193bae33c803654ace This incident has been resolved. https://status.hospitable.com/incident/790118 Fri, 07 Feb 2020 19:19:29 -0000 https://status.hospitable.com/incident/790118#4ca34b7046e22241e16f3c50b8ce6a9b318d3ed7dc2193693f3c256cb51d8e98 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790117 Tue, 04 Feb 2020 20:10:14 -0000 https://status.hospitable.com/incident/790117#365ce063883f8e24c79aaf8430c773ad5f32c03526324467c045ac69c1ee286e This incident has been resolved. https://status.hospitable.com/incident/790117 Tue, 04 Feb 2020 16:36:49 -0000 https://status.hospitable.com/incident/790117#8423dc6326102fe09bc09d41a8e8fc95458e5a70a3f3c3fc9e3788ea3faebfb2 We have identified an issue preventing some bookings being correctly blocked by Sync on HomeAway calendars. We are currently implementing a fix and deploying shortly. https://status.hospitable.com/incident/790116 Tue, 04 Feb 2020 14:46:59 -0000 https://status.hospitable.com/incident/790116#d67bc24e348803354f26d8bfb6cb05b600ec5cbdf330702f5834ac3dbb389205 This incident has been resolved. https://status.hospitable.com/incident/790116 Tue, 04 Feb 2020 14:01:36 -0000 https://status.hospitable.com/incident/790116#62a123dcf4abf068b828e58decb9eef8f25c5b8f607d96ac289465e9bf6a5ddd HomeAway API is currently experiencing an elevated rate of errors. We have temporarily paused HomeAway scheduled messaging and will resume once the HomeAway API is stable again. This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. https://status.hospitable.com/incident/790115 Mon, 27 Jan 2020 10:54:33 -0000 https://status.hospitable.com/incident/790115#e17cfd9531afb688fea0d336560c73410b5baa47dd0ad5c75d4f2c6f604a3914 This incident has been resolved. https://status.hospitable.com/incident/790115 Mon, 27 Jan 2020 09:59:40 -0000 https://status.hospitable.com/incident/790115#84191b8c52c04816818190c689ad5c7cf0a387524f26dc690809a136be334989 HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal. https://status.hospitable.com/incident/790114 Wed, 22 Jan 2020 17:38:15 -0000 https://status.hospitable.com/incident/790114#214334e315f23222b8fb84896feed6d2fe3b747f243f310c9b40cc873b7a2433 This incident has been resolved. https://status.hospitable.com/incident/790114 Wed, 22 Jan 2020 17:34:17 -0000 https://status.hospitable.com/incident/790114#24f1e5030fcea4d6bbe1914ca51f70ec3e08143c9cd71116f1289db9210172f1 We are progressively resuming scheduled message sending. Messages delayed in the past 30 minutes should be sent shortly. https://status.hospitable.com/incident/790114 Wed, 22 Jan 2020 16:58:45 -0000 https://status.hospitable.com/incident/790114#21df348f333442fbbd02e3bd063ba29d52fa8246a5f42c6a9ae2e76652c15335 We are continuing to monitor the issue, but have temporarily paused sending scheduled messages. Scheduled message sending will resume when the Airbnb API has stabilised. Any overdue messages will be attempted at that point in time. https://status.hospitable.com/incident/790114 Wed, 22 Jan 2020 16:44:24 -0000 https://status.hospitable.com/incident/790114#d397d096f2dfc47b725c7de34f0c28839ab0aa0d53f265bc23bd70cc8f9c8e52 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790113 Sun, 19 Jan 2020 11:26:29 -0000 https://status.hospitable.com/incident/790113#f37680cf799cf3383ac28c0475ed5a4f9e0bc7411787f11a882d3e56a82177b9 We are still monitoring this incident concerning this report affecting all Airbnb co-host accounts. https://status.hospitable.com/incident/790112 Sun, 19 Jan 2020 00:56:05 -0000 https://status.hospitable.com/incident/790112#dc45b307f81a66e8c6008229e23bd2519ff83e484a0c63bc597c3142cd0c2ebb This incident appears to have been resolved. https://status.hospitable.com/incident/790112 Sat, 18 Jan 2020 16:14:09 -0000 https://status.hospitable.com/incident/790112#2f4a60d8660aac64b8ca64bcef479377ee99334fd67d16993bdb5f456d26112c Customers and posts on social media alert us that Airbnb is currently suffering an incident where guests cannot complete a booking on the Airbnb website. Airbnb customer support is advising to tell guests to book trough the mobile application. The connection to Smartbnb does not affect this incident. Related with this incident, we see that some conversations initiated by guests on Airbnb now appear first as "Message" (without being linked to any listing or booking date) before they later appear as inquiries after the conversation has already started. Accordingly, Smartbnb would not consider them as true inquiries, and would not trigger an automated message. Smartbnb users that are automating this step are monitor inquiries and send messages accordingly. https://status.hospitable.com/incident/790111 Fri, 17 Jan 2020 21:27:10 -0000 https://status.hospitable.com/incident/790111#dc2c6d425cb0ff9215bb830efc26de5caafe730d263752097a2572f55a71a053 This incident has been resolved. https://status.hospitable.com/incident/790111 Fri, 17 Jan 2020 18:41:25 -0000 https://status.hospitable.com/incident/790111#2c9eda544a94dd330c46df56516f56793a288719e07d9e327c2b4dba347314c9 All messages have been retried and sent successfully. We are now investigating a minor issue affecting just 9 messages in relation with this incident. https://status.hospitable.com/incident/790111 Fri, 17 Jan 2020 10:41:03 -0000 https://status.hospitable.com/incident/790111#af9c01883f11aea68da6a267f9f00c3a422fc5a7c2ca07124a73f4a4ffec22e9 We have reverted the change in our codebase, the ability to send team notifications emails and flight alerts has been restored. We will resend all past team notification emails that have failed between yesterday, 16:36 CET and today, 11:34 CET. https://status.hospitable.com/incident/790111 Fri, 17 Jan 2020 10:22:11 -0000 https://status.hospitable.com/incident/790111#f2b8723792b131b744eb18ecdd5591f72039bb0845a4176c0a238bc3cc2931e3 We are investigating an issue currently affecting our ability to send some team notification emails and flight alerts. https://status.hospitable.com/incident/790110 Thu, 16 Jan 2020 16:15:30 -0000 https://status.hospitable.com/incident/790110#2df7377e8460bd09f430442555bf519d7bf206c4693e173b70e4c0746e84787b Maintenance completed https://status.hospitable.com/incident/790110 Thu, 16 Jan 2020 15:03:30 -0000 https://status.hospitable.com/incident/790110#b3e0911effb9563014619fd142958bd7493f450ea0e4e7b44159dc54e4be9858 We'll be upgrading the legacy application servers at app.smartbnb.io, so there will be an increased possibility of errors. Neither the new application at my.smartbnb.io nor messaging, sync, etc. will be affected by this maintenance. https://status.hospitable.com/incident/790109 Wed, 15 Jan 2020 01:00:40 -0000 https://status.hospitable.com/incident/790109#7688dd41a80823b66ef142d7c782571fbb2121c5d3852bf4f5b2a212e28bddb7 Maintenance completed https://status.hospitable.com/incident/790109 Mon, 13 Jan 2020 17:42:18 -0000 https://status.hospitable.com/incident/790109#cc63c97824e6ddd1201dac2ea24ca66fe0ee5b55fff0c31d7034178aa1ef33ef Our support service provider Intercom will be undergoing scheduled maintenance on the 10th of January 2020 between 06:00 and 07:00 UTC. As a result, during that time our support team will not be available, and messages received and sent by our team will be delayed. We will be back online as soon as the maintenance is finished. https://status.hospitable.com/incident/790108 Sun, 12 Jan 2020 23:33:46 -0000 https://status.hospitable.com/incident/790108#7dcd8364e84a696a2aafbdf664cf13651d12eb29ca4c1eb7aebae677cc1dcf33 This incident has been resolved. https://status.hospitable.com/incident/790108 Sun, 12 Jan 2020 21:27:09 -0000 https://status.hospitable.com/incident/790108#58aeacacb7a23a6be9f4bc064d8e7806dc7f9c8af45288927849335a852239e3 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790106 Fri, 10 Jan 2020 07:00:37 -0000 https://status.hospitable.com/incident/790106#e8cb26ce7599c3fbec653c22d666f5336c37109d03ba984c2f62e9b5821ca2dc Maintenance completed https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 20:20:00 -0000 https://status.hospitable.com/incident/790107#e8805a5c2dbd3b09ad0c1b6cb5ba29103c7004065842ac4ee6d36da65d04a823 This incident has been resolved. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 20:20:00 -0000 https://status.hospitable.com/incident/790107#e8805a5c2dbd3b09ad0c1b6cb5ba29103c7004065842ac4ee6d36da65d04a823 This incident has been resolved. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 20:20:00 -0000 https://status.hospitable.com/incident/790107#e8805a5c2dbd3b09ad0c1b6cb5ba29103c7004065842ac4ee6d36da65d04a823 This incident has been resolved. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 20:06:19 -0000 https://status.hospitable.com/incident/790107#ec5d226265c6621cc5936591fd86b7c1c9c37fd25c333aac23cf63ae1e575743 We are starting to bring Airbnb operations back up. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 19:23:58 -0000 https://status.hospitable.com/incident/790107#d4b05d31507ddd18eb71b7e4d102942371c121b413dea5bbecc8f2ccf4a8d145 Considering the scope of the outage currently being experienced by Airbnb, all connectivity to Airbnb is suspended. All Smartbnb's operations in relation with Airbnb are being suspended. As a consequence, no messages are being sent, either automated or from the Smartbnb account. It's also not possible to connect or reconnect an Airbnb account. All Smartbnb operations will resume as soon as Airbnb is up, and we will immediately collect new messages and send all messages currently on hold. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 19:23:58 -0000 https://status.hospitable.com/incident/790107#d4b05d31507ddd18eb71b7e4d102942371c121b413dea5bbecc8f2ccf4a8d145 Considering the scope of the outage currently being experienced by Airbnb, all connectivity to Airbnb is suspended. All Smartbnb's operations in relation with Airbnb are being suspended. As a consequence, no messages are being sent, either automated or from the Smartbnb account. It's also not possible to connect or reconnect an Airbnb account. All Smartbnb operations will resume as soon as Airbnb is up, and we will immediately collect new messages and send all messages currently on hold. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 19:23:58 -0000 https://status.hospitable.com/incident/790107#d4b05d31507ddd18eb71b7e4d102942371c121b413dea5bbecc8f2ccf4a8d145 Considering the scope of the outage currently being experienced by Airbnb, all connectivity to Airbnb is suspended. All Smartbnb's operations in relation with Airbnb are being suspended. As a consequence, no messages are being sent, either automated or from the Smartbnb account. It's also not possible to connect or reconnect an Airbnb account. All Smartbnb operations will resume as soon as Airbnb is up, and we will immediately collect new messages and send all messages currently on hold. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 19:06:05 -0000 https://status.hospitable.com/incident/790107#e53851476d0b1b6b2ef67b52cbac808061ac8778233966f9de5ce2269f6631c5 We are temporarily pausing Airbnb operations while the Airbnb outage continues in order to lower the impact on messaging, in particular message sending failures during this period. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 18:42:36 -0000 https://status.hospitable.com/incident/790107#3c86068a481cb5c88e37917e2fdedf4f803cf52e8a39fa7214ffc2c8ec58743b We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 18:20:56 -0000 https://status.hospitable.com/incident/790107#3c8d2072db87a5d05be0c64000f6c9eaa136e6e479989988dcf7396ce2416cbf We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790107 Thu, 09 Jan 2020 18:19:15 -0000 https://status.hospitable.com/incident/790107#34d24c8d698e3cc2efe7eba72be83c2694f914ac7fe7e143d32e930dba34251e Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790106 Thu, 09 Jan 2020 16:28:02 -0000 https://status.hospitable.com/incident/790106#468a693c354062563c817b2de0e1c215258e4dd72df011b1a6f7d272c93f7893 Our support service provider Intercom will be undergoing scheduled maintenance on the 10th of January 2020 between 06:00 and 07:00 UTC. As a result, during that time our support team will not be available. We will be back online as soon as the maintenance is finished. https://status.hospitable.com/incident/790113 Wed, 08 Jan 2020 08:27:06 -0000 https://status.hospitable.com/incident/790113#c115bd9ec60d24ca9eba9bb029da1cd9781736275dd34342c84e1ff3515f0b68 We received reports about issues affecting Airbnb co-host accounts. As a result the co-host accounts cannot access conversations and receive messages from some of their guests. For connected Airbnb accounts that are co-hosting properties: this incident with Airbnb is affecting our capacity to show recent conversations and recent messages on the Smartbnb inbox, as well as affecting our capacity to send messages in a timely fashion. We are monitoring the situation. https://status.hospitable.com/incident/790105 Mon, 30 Dec 2019 16:18:06 -0000 https://status.hospitable.com/incident/790105#899c00caa426a74c9b46ab41942e7778b9768c9e7684ff825358e6ccc696dece HomeAway's error rate has stabilised at normal levels. Functionality appears to have been restored. https://status.hospitable.com/incident/790105 Mon, 30 Dec 2019 16:06:38 -0000 https://status.hospitable.com/incident/790105#e57d7abbf43b7b928fbc5b05008b04643565a1627d2c61c3878a7943164df6d8 We're seeing HomeAway come back online, and are continuing to monitor the incident. https://status.hospitable.com/incident/790105 Mon, 30 Dec 2019 15:46:43 -0000 https://status.hospitable.com/incident/790105#e0a59948604c8797158326280c0ddcb910d61438a7aea1be43ad013e9ab89cbc We've noticed a large amount of errors when trying to connect to HomeAway - it appears they are having an outage. Any operations against listings on HomeAway may be unsuccessful for the duration of this incident. https://status.hospitable.com/incident/790104 Fri, 27 Dec 2019 17:51:09 -0000 https://status.hospitable.com/incident/790104#7e9e63c7f814fa64229c26ce50087f440f34c1719d07f3bec9210ecf76fc1ab1 This incident has been resolved. https://status.hospitable.com/incident/790104 Fri, 27 Dec 2019 17:35:27 -0000 https://status.hospitable.com/incident/790104#8c56a50b823ca7146b6cf5c2c19d144d57aa1ec23e7bd5f46172176b0da49124 We are aware of an incident preventing Airbnb accounts from being connected to Smartbnb and are working on releasing a fix shortly. https://status.hospitable.com/incident/790103 Thu, 26 Dec 2019 18:48:24 -0000 https://status.hospitable.com/incident/790103#b15f5204c61ee29448c81047ca72d40797861d426f6589fb9460736092ef213e This incident has been resolved. https://status.hospitable.com/incident/790103 Thu, 26 Dec 2019 16:30:34 -0000 https://status.hospitable.com/incident/790103#089ff8267e5446a72b08ac208743884afb9303c03732992ff9eb68b91d990f13 We have reproduced the same error on Airbnb's inbox. We advise our customers to check that the message was actually sent on Airbnb by refreshing the conversation page. https://status.hospitable.com/incident/790103 Thu, 26 Dec 2019 16:22:39 -0000 https://status.hospitable.com/incident/790103#b328bd2e62d11972e3e9c520b13127c13c0971239a0f5a1cee1ea960dcd04607 In light of the customer impact of this degraded performance on Airbnb's infrastructure, we have decided to reduce the capacity to increase the chances of messages being delivered. There may be a significant delay in seeing new messages appearing on the Smartbnb inbox, and delays in in sending any message (whether triggered by a new event, or scheduled). We are eager to resume our normal capacity as soon as Airbnb's infrastructure will be more stable. https://status.hospitable.com/incident/790103 Thu, 26 Dec 2019 15:17:57 -0000 https://status.hospitable.com/incident/790103#ffeaa507ea4f8819ddb32da6aaa81d5fc8968e91f059cbdd1ea0b1b46104ea7a Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790102 Tue, 24 Dec 2019 16:43:52 -0000 https://status.hospitable.com/incident/790102#b607aefce957ace55325ace1403bc59dc5fc545462b32a8aa9635afc8e39926d This incident has been resolved. https://status.hospitable.com/incident/790102 Fri, 13 Dec 2019 16:31:07 -0000 https://status.hospitable.com/incident/790102#5699f19221fef488639ed92f487c8490173b804346042f140bbd9a19dd6d02fa Several of our customers have reported issues in the past 24 hours affecting Airbnb co-hosted accounts that are not receiving updates on their conversations. * How to diagnose This issue can be diagnosed by signing in alternatively to the primary hostAirbnb account, and the Airbnb co-host account, where a discrepancy in conversations and messages should appear. * Impact For connected Airbnb accounts that are co-hosting properties: this incident with Airbnb is affecting our capacity to show recent conversations and recent messages on the Smartbnb inbox, as well as affecting our capacity to send messages in a timely fashion. For connected Airbnb accounts that are NOT co-hosting properties: no impact. * How to handle this issue Since this issue is upstream with Airbnb, we cannot communicate any ETA or scale of the problem. We recommend users that have connected their co-host accounts to: 1. review their messaging rules to scope them to "Any host", 2. then connect the primary host Airbnb accounts to their Smartbnb accounts, 3. then deleting their co-hosted accounts from Smartbnb. https://status.hospitable.com/incident/790101 Mon, 02 Dec 2019 18:05:53 -0000 https://status.hospitable.com/incident/790101#f9728086dc9bcdb796184aad60d407cd22f40226149e38ddb2fe3b4b5c0a3164 This incident has been resolved. https://status.hospitable.com/incident/790101 Mon, 02 Dec 2019 17:57:40 -0000 https://status.hospitable.com/incident/790101#437ef07bc3b8843846397d849f0d45a09fdc79b9b35101825ec53aa0a32d73a6 Our support service provider Intercom is currently experiencing an outage. We will be back online as soon as their outage is over! https://status.hospitable.com/incident/790097 Fri, 15 Nov 2019 18:08:56 -0000 https://status.hospitable.com/incident/790097#64e0b04ce7c564b6867593fca0b206f8feecb1ccbb4c4f1b73a498d1ea69c0dc This incident has been resolved. https://status.hospitable.com/incident/790097 Thu, 14 Nov 2019 17:53:37 -0000 https://status.hospitable.com/incident/790097#ae9fe4312a22c4058efd6c9f13822777603c80e920e600feebba4ef9d4d70db8 We are no longer receiving reports about this issue for co-host accounts. We are still monitoring the situation in case further updates are necessary. https://status.hospitable.com/incident/790100 Mon, 11 Nov 2019 17:31:29 -0000 https://status.hospitable.com/incident/790100#a35dfe710536729527464a0d298085a1f6dc8aad2c39af1176dc426bc937869a This incident has been resolved. https://status.hospitable.com/incident/790100 Mon, 11 Nov 2019 17:17:24 -0000 https://status.hospitable.com/incident/790100#9860e488b93591afbccd98387e0912722545e586d5c5798122ef391ae1a89170 We have resumed all our messaging operations for Airbnb (including events, scheduled and team messages) and are monitoring the situation. https://status.hospitable.com/incident/790100 Mon, 11 Nov 2019 17:12:05 -0000 https://status.hospitable.com/incident/790100#76351c0b2f828da0df5fade11ce067f0875d538fb06ed5bded0fc756a972774c We are seeing some improvements on Airbnb's side and will progressively resume our messaging operations. https://status.hospitable.com/incident/790100 Mon, 11 Nov 2019 16:59:34 -0000 https://status.hospitable.com/incident/790100#f0886777d2bbe69d4745675d47528c9aa7b9a5c78a0f0ab5d4fa7973d4db9829 We want to confirm that based on the severity of this incident, we have suspended all scheduled messages on Airbnb. Messages will still be sent by Smartbnb when this Airbnb incident has been resolved. https://status.hospitable.com/incident/790100 Mon, 11 Nov 2019 16:27:02 -0000 https://status.hospitable.com/incident/790100#f2b3888f5fd6cf9aef5491dc0987b2ae504a80c8d8f4aae41b7700bf1c50baf9 We have restarted processing for conversations and events in a limited capacity. This means the inbox will be only refreshed after a significant lag. Messages may still be fail while this Airbnb incident is ongoing. https://status.hospitable.com/incident/790100 Mon, 11 Nov 2019 16:15:51 -0000 https://status.hospitable.com/incident/790100#0e1d12eb7ffda26cdb4e0820945f6bca3248a64f4ac2d5a24ed23d103bc16a3c This Airbnb incident lies specifically with sending messages. To reduce the impact on customers and guests, we have suspended some of our Airbnb operations in relation with messaging. - Inbox will no longer refresh conversations. - No automatic messages is being sent from Smartbnb. - Updating the rules for scheduled messages may not come into effect until this incident is resumed. We will keep users posted when this Airbnb incident has been resolved. https://status.hospitable.com/incident/790100 Mon, 11 Nov 2019 16:05:20 -0000 https://status.hospitable.com/incident/790100#a33ebe62743302f62983dc87e5de3b4fd922c84c6f0d1a57809f44eb0e8d220f Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790097 Fri, 08 Nov 2019 16:17:26 -0000 https://status.hospitable.com/incident/790097#8af7047058e1eff540da756d45f8c1071bc9ddc84c157fe2ffcc17fb66942bd3 We are continuing to investigate this issue. https://status.hospitable.com/incident/790099 Mon, 04 Nov 2019 20:15:26 -0000 https://status.hospitable.com/incident/790099#01b9f8c1a05a8f20d19785e495a6d60e2e824df3e368332889dd4f8dbe3aa06b This incident has been resolved. https://status.hospitable.com/incident/790099 Mon, 04 Nov 2019 17:03:22 -0000 https://status.hospitable.com/incident/790099#7d02cf4b0771baef201ffaa1f3cb7ae39b8d6d20bbdfd96a751d4c1d903514ce Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790098 Sun, 03 Nov 2019 23:33:37 -0000 https://status.hospitable.com/incident/790098#41f984a8b5cd2d8b92fb3542910a504c96e310181793a7b4d75c57452873fbd7 This incident has been resolved. https://status.hospitable.com/incident/790098 Sun, 03 Nov 2019 16:13:03 -0000 https://status.hospitable.com/incident/790098#f4c81fd6c791e9be17734f016275a01fed8e53f72fc2a4ee6a21a01135031ff1 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790097 Sun, 03 Nov 2019 14:43:34 -0000 https://status.hospitable.com/incident/790097#fa25d53bc583e0125b3d7ca3355ddb71a9c5a0a2dd11608c4c23daa4fe263468 We are receiving reports from several customers that messages are not being received on Smartbnb or the Airbnb inbox. This issue seems to occur specifically in relation with co-hosted listings. Affected accounts would not be able to see refreshed conversations and reservations on Smartbnb and Airbnb, affecting our ability to send any message or perform any operation. We are aware of this issue that seems to be related with an incident on Airbnb. We are investigating appropriate measures to take once this incident is resolved. https://status.hospitable.com/incident/790096 Tue, 22 Oct 2019 16:13:13 -0000 https://status.hospitable.com/incident/790096#7b119c6f01d382808d6dbea368d7b43a1b6e54474d0921e50f3513784e5518ed This incident has been resolved. https://status.hospitable.com/incident/790096 Tue, 22 Oct 2019 16:13:13 -0000 https://status.hospitable.com/incident/790096#7b119c6f01d382808d6dbea368d7b43a1b6e54474d0921e50f3513784e5518ed This incident has been resolved. https://status.hospitable.com/incident/790096 Tue, 22 Oct 2019 16:13:13 -0000 https://status.hospitable.com/incident/790096#7b119c6f01d382808d6dbea368d7b43a1b6e54474d0921e50f3513784e5518ed This incident has been resolved. https://status.hospitable.com/incident/790096 Tue, 22 Oct 2019 16:02:50 -0000 https://status.hospitable.com/incident/790096#11866986057ff0fb12c22b6ae07deb1a4d80a67f1e288a93ad46e4e4378e5e81 We are currently performing emergency server maintenance and operations are temporarily suspended. We will resume operations as normal shortly. https://status.hospitable.com/incident/790096 Tue, 22 Oct 2019 16:02:50 -0000 https://status.hospitable.com/incident/790096#11866986057ff0fb12c22b6ae07deb1a4d80a67f1e288a93ad46e4e4378e5e81 We are currently performing emergency server maintenance and operations are temporarily suspended. We will resume operations as normal shortly. https://status.hospitable.com/incident/790096 Tue, 22 Oct 2019 16:02:50 -0000 https://status.hospitable.com/incident/790096#11866986057ff0fb12c22b6ae07deb1a4d80a67f1e288a93ad46e4e4378e5e81 We are currently performing emergency server maintenance and operations are temporarily suspended. We will resume operations as normal shortly. https://status.hospitable.com/incident/790095 Tue, 17 Sep 2019 16:47:25 -0000 https://status.hospitable.com/incident/790095#130b685868affe07c994b5d35b20a1e9929a01aae910c9affc3a4d45f4a004e2 This incident has been resolved. https://status.hospitable.com/incident/790095 Tue, 17 Sep 2019 16:45:09 -0000 https://status.hospitable.com/incident/790095#ba752dcfc7ebac414d22d481ab30d0db81ac895d1d300e302b3639dbf2e0c1f3 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790095 Tue, 17 Sep 2019 15:57:22 -0000 https://status.hospitable.com/incident/790095#61195edfa08021ab2fb1d717d930bb65ae7966abaacf6b047700025015403e99 Webhooks are temporarily not being sent while we implement a fix to an issue discovered a few minutes ago. The expected webhooks that are pending should still be sent as soon as the fix is deployed. https://status.hospitable.com/incident/790094 Mon, 16 Sep 2019 05:58:30 -0000 https://status.hospitable.com/incident/790094#e330558921a8b1eb98baf6b073a4e7dcefd7203fd550e2663c8f814b7d73a4d9 The incident has been resolved. https://status.hospitable.com/incident/790094 Mon, 16 Sep 2019 05:44:49 -0000 https://status.hospitable.com/incident/790094#10f1e7488d8cc2982e46091d3a54a9236678f6f793d95b2087a14332b6f7d1e6 We have identified an issue affecting our ability to sync the inbox and send automatic messages. Our developers are investigating the issue. https://status.hospitable.com/incident/790093 Thu, 05 Sep 2019 09:54:50 -0000 https://status.hospitable.com/incident/790093#65997032adf9559656917b447881f64dd6b6df6d20b717a22bf960d37fe14404 All metrics data is up to date now and regular data refresh interval will be applied from now on. https://status.hospitable.com/incident/790093 Wed, 04 Sep 2019 15:15:10 -0000 https://status.hospitable.com/incident/790093#ac537f92ad4d792fd07205adc6f0e8faf1d06cc0997dc75b6e0b6efcd1031867 There has been a delay in refreshing metrics data. All data is expected to be reloaded in the next couple of hours. https://status.hospitable.com/incident/790092 Sun, 01 Sep 2019 22:23:29 -0000 https://status.hospitable.com/incident/790092#4b6a174a97de03903daf1ea8adaa00a982902aaaf9afced6079b6b9cda0fdb2b This incident has been resolved. https://status.hospitable.com/incident/790092 Sun, 01 Sep 2019 21:32:54 -0000 https://status.hospitable.com/incident/790092#da3970543a3cc518b194350a8a999ef7ae61e87c1d034bfe97c83837636417d2 Our operations in relation with Airbnb are progressively being resumed. https://status.hospitable.com/incident/790092 Sun, 01 Sep 2019 21:08:15 -0000 https://status.hospitable.com/incident/790092#dea2834a95e57e10b6142fa09358319bfbc75a0a5fa572cbe5d5ca425e0b1de9 All operations in relation with Airbnb are now suspended. Scheduled messages are not being sent, and will be resumed as soon as the incident is over. https://status.hospitable.com/incident/790092 Sun, 01 Sep 2019 20:59:50 -0000 https://status.hospitable.com/incident/790092#5f4056cfa126c0ec7fce194b31c6f42fe27b6434239641df812639df4d63c0f9 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 15:37:51 -0000 https://status.hospitable.com/incident/790091#481500aa97780072ae614b4cbc12b72a7ace5acfbaec4c28524a07822624a42a This incident has been resolved. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 14:57:51 -0000 https://status.hospitable.com/incident/790091#0bcbf618ecba42aded85cd35fc72658e9842dbd5d4a71866ccbe78f053cc7f94 All Airbnb operations have resumed. As a consequence of this Airbnb outage (nearly 2 hours) we need to reprocess scheduled messages for nearly 30,000 reservations. Users affected may see a delay in Smartbnb scheduling messages. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 14:50:27 -0000 https://status.hospitable.com/incident/790091#7daad9987bcaa0a3c791988a43d749c3f0e48b77ec8154ff652893b2ce32369f We are progressively resuming operations, starting by updating conversations. We see messages being sent successfully, and we will progressively resume all Airbnb operations. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 13:59:04 -0000 https://status.hospitable.com/incident/790091#e1d86d951ca4e1ece46b866a8be924b895d020cb4e3f9419cbefa0080113f2a9 Airbnb is still experiencing major technical difficulties. We have suspended all our Airbnb operations. Considering the intermittent nature of this outage, we will resume our operations on Airbnb once the infrastructure is stable again. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 13:20:54 -0000 https://status.hospitable.com/incident/790091#5e35f49dd049155033c37683012a1ebee56a3c00d9d51acff27f927c24f7b046 The incident is still ongoing with Airbnb. On Twitter, Airbnb reported "We’re experiencing some unexpected issues with the website. Our developers are already working to fix the problem. Watch out for an update!" https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 13:09:33 -0000 https://status.hospitable.com/incident/790091#4555567d837839a1434ce07623624483a253aff1c627cec72229bcb264c76378 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 13:09:20 -0000 https://status.hospitable.com/incident/790091#555fb03be790c8634ea7420aa87d55310901a77ee0ddff7c7880cc7d30001933 Airbnb is currently entirely down. We have suspended all operations in relation with Airbnb until the incident is resolved. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 13:06:08 -0000 https://status.hospitable.com/incident/790091#25575b2282c76338a7ec76169126fe6c14bde7fa459452ddc4dbeb2be0bb1c97 We have temporarily suspended scheduled messages considering the impact of the current Airbnb incident. https://status.hospitable.com/incident/790091 Sat, 31 Aug 2019 13:04:45 -0000 https://status.hospitable.com/incident/790091#58fbc269613f606d55c562c79e946dc43a74d6bb11594c87cea7af279449c9ee Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790090 Thu, 29 Aug 2019 20:27:49 -0000 https://status.hospitable.com/incident/790090#f8126a3c810d7c1c64f0b98ad2a819c9efb927b4990699c7cc1527b21e59ce80 We no longer see this incident triggering new disconnection for users. All affected users can re-connect their Airbnb account on the Connected accounts page. https://status.hospitable.com/incident/790090 Wed, 28 Aug 2019 22:07:06 -0000 https://status.hospitable.com/incident/790090#9902856e22264344bd0c2dde0b8d16f3ac5cc1d140197e4d3ea85824bea2f7ba Affected users do not experience any issue in re-connecting their Airbnb account. https://status.hospitable.com/incident/790090 Wed, 28 Aug 2019 21:40:15 -0000 https://status.hospitable.com/incident/790090#1c461ac8e1f5da1f497ab1e5f665d8e617a5ebed2e2115af652d62a11a6e2847 Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We are monitoring this situation. https://status.hospitable.com/incident/790089 Wed, 28 Aug 2019 00:09:12 -0000 https://status.hospitable.com/incident/790089#7e019ff0eb286e76a3434467a9c9ac593c38fcb28bae7508ca6529fc6e4b4d11 This incident has been resolved. https://status.hospitable.com/incident/790089 Tue, 27 Aug 2019 23:36:48 -0000 https://status.hospitable.com/incident/790089#4098b2ba6cd0d8b05677cd5b936ae5871ba00311ee7708c50ab2940e2bb25b6c Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790088 Thu, 22 Aug 2019 18:54:30 -0000 https://status.hospitable.com/incident/790088#2c1e4d87fae89b2238da76b609d10c7ad57b17cb7de7d71ab3aa6dbe6e437ebb This incident has been resolved. https://status.hospitable.com/incident/790088 Thu, 22 Aug 2019 18:07:50 -0000 https://status.hospitable.com/incident/790088#ebcb8bebd3fe63f0eb5bba72801ac673af49ae10cf7b084e7f77856cbaf22ca9 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790088 Thu, 22 Aug 2019 18:03:38 -0000 https://status.hospitable.com/incident/790088#637296296e4decc837e2296afb4fb29c7ad25e08efb17315445dcba87fef24fc Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790086 Thu, 08 Aug 2019 08:00:15 -0000 https://status.hospitable.com/incident/790086#ef33bc13d6cceb8f047b6c7a4befb6f058cfe6397438ffc0a98047c348d625ed Maintenance completed https://status.hospitable.com/incident/790086 Thu, 08 Aug 2019 08:00:15 -0000 https://status.hospitable.com/incident/790086#ef33bc13d6cceb8f047b6c7a4befb6f058cfe6397438ffc0a98047c348d625ed Maintenance completed https://status.hospitable.com/incident/790086 Thu, 08 Aug 2019 08:00:15 -0000 https://status.hospitable.com/incident/790086#ef33bc13d6cceb8f047b6c7a4befb6f058cfe6397438ffc0a98047c348d625ed Maintenance completed https://status.hospitable.com/incident/790086 Thu, 08 Aug 2019 08:00:15 -0000 https://status.hospitable.com/incident/790086#ef33bc13d6cceb8f047b6c7a4befb6f058cfe6397438ffc0a98047c348d625ed Maintenance completed https://status.hospitable.com/incident/790087 Sun, 04 Aug 2019 07:20:35 -0000 https://status.hospitable.com/incident/790087#c1b55ff2be454adc3aa1056887f875bac18aca4dad9b3d46b86058230d7b0beb This incident has been resolved. https://status.hospitable.com/incident/790087 Sun, 04 Aug 2019 07:17:34 -0000 https://status.hospitable.com/incident/790087#024a27d99814886dbe501d7341297af0e6fa093fa6ce6fd809b4779e83bf6dbf Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790086 Thu, 01 Aug 2019 17:21:27 -0000 https://status.hospitable.com/incident/790086#de4958592aa79da8a9a82a1207d4feda2fff34795afe1bc75548e89f6dd560a0 During the above window, our cloud service provider networking team will be making changes to our networking equipment to improve performance and reliability. This may have an impact on the availability of our web application, and our ability to perform our operations while the networking traffic is moved to redundant devices. https://status.hospitable.com/incident/790086 Thu, 01 Aug 2019 17:21:27 -0000 https://status.hospitable.com/incident/790086#de4958592aa79da8a9a82a1207d4feda2fff34795afe1bc75548e89f6dd560a0 During the above window, our cloud service provider networking team will be making changes to our networking equipment to improve performance and reliability. This may have an impact on the availability of our web application, and our ability to perform our operations while the networking traffic is moved to redundant devices. https://status.hospitable.com/incident/790086 Thu, 01 Aug 2019 17:21:27 -0000 https://status.hospitable.com/incident/790086#de4958592aa79da8a9a82a1207d4feda2fff34795afe1bc75548e89f6dd560a0 During the above window, our cloud service provider networking team will be making changes to our networking equipment to improve performance and reliability. This may have an impact on the availability of our web application, and our ability to perform our operations while the networking traffic is moved to redundant devices. https://status.hospitable.com/incident/790086 Thu, 01 Aug 2019 17:21:27 -0000 https://status.hospitable.com/incident/790086#de4958592aa79da8a9a82a1207d4feda2fff34795afe1bc75548e89f6dd560a0 During the above window, our cloud service provider networking team will be making changes to our networking equipment to improve performance and reliability. This may have an impact on the availability of our web application, and our ability to perform our operations while the networking traffic is moved to redundant devices. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 08:43:23 -0000 https://status.hospitable.com/incident/790085#d7651b37e1968e845ebcee15abbdaf31f77a96835630d9cb208d61da54eae3af This incident has been resolved. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 08:43:23 -0000 https://status.hospitable.com/incident/790085#d7651b37e1968e845ebcee15abbdaf31f77a96835630d9cb208d61da54eae3af This incident has been resolved. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 08:43:23 -0000 https://status.hospitable.com/incident/790085#d7651b37e1968e845ebcee15abbdaf31f77a96835630d9cb208d61da54eae3af This incident has been resolved. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 08:43:23 -0000 https://status.hospitable.com/incident/790085#d7651b37e1968e845ebcee15abbdaf31f77a96835630d9cb208d61da54eae3af This incident has been resolved. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 08:43:23 -0000 https://status.hospitable.com/incident/790085#d7651b37e1968e845ebcee15abbdaf31f77a96835630d9cb208d61da54eae3af This incident has been resolved. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 08:43:23 -0000 https://status.hospitable.com/incident/790085#d7651b37e1968e845ebcee15abbdaf31f77a96835630d9cb208d61da54eae3af This incident has been resolved. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 06:59:00 -0000 https://status.hospitable.com/incident/790085#5769623cada3da1db08c466b615501a05a785783bdec84367a36f4c834bc32b8 Our cloud service provider has identified a networking issues in their datacenter that is affecting our operations. Users may see a delay in automated messages being sent, and in any operation from Smartbnb. We are monitoring the situation. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 06:59:00 -0000 https://status.hospitable.com/incident/790085#5769623cada3da1db08c466b615501a05a785783bdec84367a36f4c834bc32b8 Our cloud service provider has identified a networking issues in their datacenter that is affecting our operations. Users may see a delay in automated messages being sent, and in any operation from Smartbnb. We are monitoring the situation. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 06:59:00 -0000 https://status.hospitable.com/incident/790085#5769623cada3da1db08c466b615501a05a785783bdec84367a36f4c834bc32b8 Our cloud service provider has identified a networking issues in their datacenter that is affecting our operations. Users may see a delay in automated messages being sent, and in any operation from Smartbnb. We are monitoring the situation. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 06:59:00 -0000 https://status.hospitable.com/incident/790085#5769623cada3da1db08c466b615501a05a785783bdec84367a36f4c834bc32b8 Our cloud service provider has identified a networking issues in their datacenter that is affecting our operations. Users may see a delay in automated messages being sent, and in any operation from Smartbnb. We are monitoring the situation. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 06:59:00 -0000 https://status.hospitable.com/incident/790085#5769623cada3da1db08c466b615501a05a785783bdec84367a36f4c834bc32b8 Our cloud service provider has identified a networking issues in their datacenter that is affecting our operations. Users may see a delay in automated messages being sent, and in any operation from Smartbnb. We are monitoring the situation. https://status.hospitable.com/incident/790085 Wed, 24 Jul 2019 06:59:00 -0000 https://status.hospitable.com/incident/790085#5769623cada3da1db08c466b615501a05a785783bdec84367a36f4c834bc32b8 Our cloud service provider has identified a networking issues in their datacenter that is affecting our operations. Users may see a delay in automated messages being sent, and in any operation from Smartbnb. We are monitoring the situation. https://status.hospitable.com/incident/790084 Wed, 24 Jul 2019 06:52:44 -0000 https://status.hospitable.com/incident/790084#d681fcbb439e6b88d99bebbcf5bd14f0f8278b369bf03b30b75c71199315abbc This incident has been resolved. https://status.hospitable.com/incident/790084 Wed, 24 Jul 2019 01:47:10 -0000 https://status.hospitable.com/incident/790084#4593e9da7190e2629a529172714d8437c044087b62d240072d6c723a987fd645 Our cloud service provider has implemented a fix for the networking and connectivity issue and we are continuing to monitor the results. https://status.hospitable.com/incident/790083 Thu, 11 Jul 2019 06:58:09 -0000 https://status.hospitable.com/incident/790083#5e8b2ab48cf09eb56a7719c668324d6506d0463bc095628dc304556cd489a010 This incident has been resolved. https://status.hospitable.com/incident/790083 Wed, 10 Jul 2019 22:35:20 -0000 https://status.hospitable.com/incident/790083#35e386034a8d338301e702fe11952fb0498b8029a5bd64375223c438934ffd10 After the release of the new version of Smartbnb, we are experiencing a higher than usual load for account syncs. This is causing a significant delay between the moment an account is connected, and the moment any new listings or updated listings associated with the account will fully appear within the system. This delay is currently at around 60 minutes and is decreasing. We have dedicated more server resources to handle this level of activity and the problem should be resolved soon. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 16:38:02 -0000 https://status.hospitable.com/incident/790082#48e66fb5bc4d8c8f17b2ec22136ed720c0a84ee7095b7f5c1811120e0445161d This incident has been resolved. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 16:38:02 -0000 https://status.hospitable.com/incident/790082#48e66fb5bc4d8c8f17b2ec22136ed720c0a84ee7095b7f5c1811120e0445161d This incident has been resolved. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 16:38:02 -0000 https://status.hospitable.com/incident/790082#48e66fb5bc4d8c8f17b2ec22136ed720c0a84ee7095b7f5c1811120e0445161d This incident has been resolved. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 16:38:02 -0000 https://status.hospitable.com/incident/790082#48e66fb5bc4d8c8f17b2ec22136ed720c0a84ee7095b7f5c1811120e0445161d This incident has been resolved. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 12:44:20 -0000 https://status.hospitable.com/incident/790082#5298f5504d8286c3967240ef18bb02a3a5e53a2152b57b6ec214ba7d69b2fa0f There is no longer any significant impact from the networking maintenance. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 12:44:20 -0000 https://status.hospitable.com/incident/790082#5298f5504d8286c3967240ef18bb02a3a5e53a2152b57b6ec214ba7d69b2fa0f There is no longer any significant impact from the networking maintenance. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 12:44:20 -0000 https://status.hospitable.com/incident/790082#5298f5504d8286c3967240ef18bb02a3a5e53a2152b57b6ec214ba7d69b2fa0f There is no longer any significant impact from the networking maintenance. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 12:44:20 -0000 https://status.hospitable.com/incident/790082#5298f5504d8286c3967240ef18bb02a3a5e53a2152b57b6ec214ba7d69b2fa0f There is no longer any significant impact from the networking maintenance. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 10:13:55 -0000 https://status.hospitable.com/incident/790082#ef005334048a9bae778586555ac133f70e170912d9397cdb7936dd35c7f5b509 The networking maintenance is now causing performance issues with Messaging and all operations performed by Smartbnb. With reduced networking resources available on our cloud service provider, it takes (a lot) more time to request data to Airbnb and HomeAway, causing a very significant lag for all accounts and platforms. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 10:13:55 -0000 https://status.hospitable.com/incident/790082#ef005334048a9bae778586555ac133f70e170912d9397cdb7936dd35c7f5b509 The networking maintenance is now causing performance issues with Messaging and all operations performed by Smartbnb. With reduced networking resources available on our cloud service provider, it takes (a lot) more time to request data to Airbnb and HomeAway, causing a very significant lag for all accounts and platforms. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 10:13:55 -0000 https://status.hospitable.com/incident/790082#ef005334048a9bae778586555ac133f70e170912d9397cdb7936dd35c7f5b509 The networking maintenance is now causing performance issues with Messaging and all operations performed by Smartbnb. With reduced networking resources available on our cloud service provider, it takes (a lot) more time to request data to Airbnb and HomeAway, causing a very significant lag for all accounts and platforms. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 10:13:55 -0000 https://status.hospitable.com/incident/790082#ef005334048a9bae778586555ac133f70e170912d9397cdb7936dd35c7f5b509 The networking maintenance is now causing performance issues with Messaging and all operations performed by Smartbnb. With reduced networking resources available on our cloud service provider, it takes (a lot) more time to request data to Airbnb and HomeAway, causing a very significant lag for all accounts and platforms. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 09:34:40 -0000 https://status.hospitable.com/incident/790082#ad3f16563164ce7470627d21c2b434181dde7e51743dbb726e8a57dbb6d0c0fe We are receiving reports that our landing page and web application may appear briefly unavailable as a result of this networking maintenance. https://status.hospitable.com/incident/790082 Wed, 10 Jul 2019 05:05:03 -0000 https://status.hospitable.com/incident/790082#4f303cbe9adeb73430b65478b796b4684d0ddc8914bc17f7a844a8ba2a473497 Our cloud service provider is currently performing a maintenance of their networking installation. We are monitoring our systems to ensure this does not affect our operations. https://status.hospitable.com/incident/790081 Mon, 08 Jul 2019 18:15:08 -0000 https://status.hospitable.com/incident/790081#a634c15388be59e04e6eb9df9561d692d5556183af334e1872f1cf823a0294f4 Maintenance completed https://status.hospitable.com/incident/790081 Mon, 08 Jul 2019 16:15:14 -0000 https://status.hospitable.com/incident/790081#2565ac6bbbc002daf41b818177abae51f75f2b961703d48e1c0a4d3a5d41f06e SCHEDULED MAINTENANCE NOTIFICATION We need to perform a change in our database structure to optimize the performance of our application. This will require a full suspension of our operations. During that time, the web application will be in maintenance mode and will not be accessible. Since our services will be suspended, we will not perform any action in relation to any component. In particular, Messaging will not trigger events or send messages, and Sync will not perform any tasks for the duration of the database change, which should be no more than 10 minutes. Once the database structure change is completed, all operations will resume, the website will be available, and we will process all the updates and events that have occurred during the maintenance. https://status.hospitable.com/incident/790080 Wed, 26 Jun 2019 20:07:18 -0000 https://status.hospitable.com/incident/790080#8aaec34c97f94a75658badf563800bc655fba8e4a34a38d4f686e69e26095aba This incident has been resolved. https://status.hospitable.com/incident/790080 Wed, 26 Jun 2019 20:02:17 -0000 https://status.hospitable.com/incident/790080#16c70610a2822c78352e1ec87c0d4ae9ddcdb041290768d19b5dabfa5aead773 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790079 Tue, 25 Jun 2019 01:38:26 -0000 https://status.hospitable.com/incident/790079#44ebc93f904cdbecfc3e63b1bb8d32d4750ddcdc4854ef79e357031a0438b811 This incident has been resolved. https://status.hospitable.com/incident/790079 Tue, 25 Jun 2019 01:25:51 -0000 https://status.hospitable.com/incident/790079#19df43d0ca0c4443b38c85bba33eba88acb5b757a4e8c30147935c50e64a645d Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790077 Thu, 20 Jun 2019 09:26:46 -0000 https://status.hospitable.com/incident/790077#47a94b98de256f740e598aeaa3d2cfd3b180238873a8f71be42e3c5068683707 Maintenance completed https://status.hospitable.com/incident/790074 Wed, 19 Jun 2019 14:04:44 -0000 https://status.hospitable.com/incident/790074#7010b2c3b1bd32b7327f98edddd6823cf6615a7fabbf6c67d5678d2a0e745d56 This incident has been resolved. https://status.hospitable.com/incident/790078 Wed, 19 Jun 2019 14:04:31 -0000 https://status.hospitable.com/incident/790078#430ad2c21ad379e124cf2f3be1f13162cd941ceea021c63812844f74cf8d30e7 This incident has been resolved. https://status.hospitable.com/incident/790078 Wed, 19 Jun 2019 12:41:06 -0000 https://status.hospitable.com/incident/790078#7ef7d8c76d52bccbada87d7efed8ef76751f44b46a6f5f086738ca78ea8d8a93 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790077 Wed, 19 Jun 2019 11:44:52 -0000 https://status.hospitable.com/incident/790077#b8b6104782cd8dbce3868b930d00af8d6ac5cd3365896c79d660e9ee9fb3990a Metrics database will be undergoing scheduled maintenance. During this period, metrics data will be available for regular use but data won't be refreshed until maintenance is finished. https://status.hospitable.com/incident/790076 Tue, 18 Jun 2019 23:30:26 -0000 https://status.hospitable.com/incident/790076#377a38a0537f08179100aae2291344f50f1cc54b2971480710b744306a244400 This incident has been resolved. https://status.hospitable.com/incident/790076 Tue, 18 Jun 2019 23:24:54 -0000 https://status.hospitable.com/incident/790076#dbe13dff9042242ce7d4b538a92a8d96cf14f2a0b2cd61df48a9b4aa3781ffbb We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790076 Tue, 18 Jun 2019 23:11:36 -0000 https://status.hospitable.com/incident/790076#a0fe484d8f6fb7b8ddc8072d2092f714aedac9987aaa7af6f3c3fb2184754ad3 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790075 Fri, 14 Jun 2019 15:17:34 -0000 https://status.hospitable.com/incident/790075#b4dfac7e1ffd2e8a5435b93953022e6713198b11297bbd95ee2517010a90e0db The Customer service and Sales teams are back from the SaaStr Europa conference! Normal customer service will now resume. Thanks for your patience as gain insights to help make Smartbnb even better. https://status.hospitable.com/incident/790075 Wed, 12 Jun 2019 09:21:06 -0000 https://status.hospitable.com/incident/790075#f8063a1258c38f9f1b921ff21b3582814243754074096a0f27e071b600b41f85 The Customer service and Sales teams are in Paris at Saastr Europa. We are looking to gain insights to help make Smartbnb even better. As a result of our attendance to this conference, we will have a reduced capacity. All support inquiries will be addressed, but our response time may be affected for non-critical issues. We will resume our normal service starting from Friday, June 13th. https://status.hospitable.com/incident/790074 Tue, 11 Jun 2019 16:55:11 -0000 https://status.hospitable.com/incident/790074#bc480e836bb571f8ba268eefd815979ce2772c83094597c58b092a8d1813b00e All delayed full account imports following today's authentication incident have been completed. https://status.hospitable.com/incident/790074 Tue, 11 Jun 2019 16:19:13 -0000 https://status.hospitable.com/incident/790074#260af20d4626eab5574c886c4b7a7d6813642ef58318fb4300a5bb31412a7502 As a significant number of accounts are being re-authenticated, there is currently a significant number of Airbnb accounts waiting for a full import. We are currently adding workers to handle the load. https://status.hospitable.com/incident/790073 Tue, 11 Jun 2019 08:05:23 -0000 https://status.hospitable.com/incident/790073#43a2c01fd9fc1f3d3113a126277897ab6cc8b25a75047bc0cbd2f7fc961a9d22 This incident has been resolved. https://status.hospitable.com/incident/790074 Tue, 11 Jun 2019 08:04:57 -0000 https://status.hospitable.com/incident/790074#8a480ac6d65511dbbf7467169df8209c72acb90fb66747c22bb8b2791fbc6d93 Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. Affected users are invited to reconnect their Airbnb accounts on https://app.smartbnb.io/account/channels https://status.hospitable.com/incident/790073 Mon, 10 Jun 2019 14:17:34 -0000 https://status.hospitable.com/incident/790073#92c57c67cc02d8d7bcf5ceb657af57ffe91a7adda972778c05afa867ace9b9ca Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790072 Tue, 04 Jun 2019 18:11:02 -0000 https://status.hospitable.com/incident/790072#36f2f05096330860c86135c371bf930c740797261c147a68d1440067041b63d4 This incident has been resolved. https://status.hospitable.com/incident/790072 Tue, 04 Jun 2019 17:33:47 -0000 https://status.hospitable.com/incident/790072#1ff4dfa1fee7f362d41820f4915b179ef17d4761877fc722931328268a7ce366 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790071 Sat, 01 Jun 2019 19:34:08 -0000 https://status.hospitable.com/incident/790071#7f78aac951902aa990a33aebf2b125f5b47b5af89898588c3cee141307053031 This incident has been resolved. https://status.hospitable.com/incident/790071 Sat, 01 Jun 2019 19:29:34 -0000 https://status.hospitable.com/incident/790071#51247661dc7d6a0ae7aa7b0120ffa4675e132c603c82d5c9c5f944b5732548d5 We confirm Airbnb was experiencing an outage. Our services are progressively resuming. https://status.hospitable.com/incident/790071 Sat, 01 Jun 2019 19:25:29 -0000 https://status.hospitable.com/incident/790071#33b315ef0e9aaa4e058f3bf291a60208a608d4ce3d8825a8f8b9c621d75a8414 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790070 Mon, 27 May 2019 19:46:36 -0000 https://status.hospitable.com/incident/790070#f249f6e81addfd85d0eb318ee34dca468741d2f59b942e6ee80482c899baa99b This incident has been resolved. https://status.hospitable.com/incident/790070 Mon, 27 May 2019 18:26:55 -0000 https://status.hospitable.com/incident/790070#1f9b10161acaa0877fb005695bc3eda6a2cd77104135fc3f505bfe9982160e23 Metrics is currently unavailable due to an unforeseen error. The engineering team has identified the problem and are working on a fix. https://status.hospitable.com/incident/790069 Thu, 23 May 2019 23:19:34 -0000 https://status.hospitable.com/incident/790069#a2518f99a86ac658955bc13cdcad5e397ca045c58e1c85699ae45f660dfaa7e7 This incident has been resolved. https://status.hospitable.com/incident/790069 Thu, 23 May 2019 23:04:06 -0000 https://status.hospitable.com/incident/790069#ac7c11f2a64402918fcbc7baa32c1865ff70690e4e2dce14f488a989ea85bd25 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790067 Thu, 16 May 2019 13:02:45 -0000 https://status.hospitable.com/incident/790067#4ce4e3624c4f34d72333d28824f7b6406a146c87879221170e0393fc316c2fbe Our reports show that no new reviews are being affected by this error. Reviews created since this incident are being captured and posted as expected. https://status.hospitable.com/incident/790068 Tue, 14 May 2019 13:18:13 -0000 https://status.hospitable.com/incident/790068#3877290795f2c421b2c2ef344206c58f60734923045e36abe9ba6d21ea877c6b This incident has been resolved. https://status.hospitable.com/incident/790066 Tue, 14 May 2019 07:00:44 -0000 https://status.hospitable.com/incident/790066#8c776184810b77b03c434e35488fe00d7d4b90764ffbb7111489a0da18613650 Maintenance completed https://status.hospitable.com/incident/790068 Mon, 13 May 2019 21:14:16 -0000 https://status.hospitable.com/incident/790068#d03b33c938942b7a15b18b76e1bc1491f87d220d74565ffb8032ebd88727b514 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790067 Mon, 13 May 2019 14:38:49 -0000 https://status.hospitable.com/incident/790067#4d0c51a89660b5a85a69932d74d06cfe9216c7380cd87f3e02c16074559d3b42 The result of our initial investigation shows that some reviews are being impacted by a bug on Airbnb that prevents their capture. It is therefore impossible for any API to collect the details of the reviews. Other reviews are not being impacted; we are still capturing reviews that are not affected by this bug on Airbnb's side. https://status.hospitable.com/incident/790067 Mon, 13 May 2019 13:46:37 -0000 https://status.hospitable.com/incident/790067#58efa113decc5d69c55989e50321e5c8812c4ee2eee55f2f2ecb37d75e6d2547 We are currently investigating an issue with reviews failing to be captured and/or being sent on Airbnb. This seems to be caused by a failure of Airbnb to provide reviews details. The issue has also been reported on Facebook groups with Airbnb hosts reporting they could no longer post reviews themselves. https://status.hospitable.com/incident/790066 Thu, 09 May 2019 05:25:16 -0000 https://status.hospitable.com/incident/790066#da02352002f934bf3fb308db11f8e1b5481d827a9c351837a20ed037a7f1e932 The Smartbnb Team will be on a retreat in on the island of Tenerife in the Canaries. This is an important time for us as we are a fully remote and distributed team with members in 8 countries. This retreat is an opportunity for us to collaborate on key matters as a team. We also need some time to think about our customers, our product and our organisation, and prepare for our next 6 months. Unfortunately this means our response time to support requests is being affected, as we will have reduced availability until Monday, May 13th. We will handle requests that are urgent in nature in priority. Curious about our retreat? We will share some key moments on Twitter @smartbnbHQ and our Facebook page https://www.facebook.com/smartbnb/ https://status.hospitable.com/incident/790065 Sat, 04 May 2019 06:11:11 -0000 https://status.hospitable.com/incident/790065#d4bef26e8e1ec395d8c32e5af2cc08b56310ccc43d62029c066b38e6864d4cf3 This incident has been resolved. https://status.hospitable.com/incident/790065 Sat, 04 May 2019 03:03:33 -0000 https://status.hospitable.com/incident/790065#655ebd023f35710ac29966270c5a4900ef5e6029a511990e4c2038d7405844a8 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790064 Tue, 30 Apr 2019 19:12:07 -0000 https://status.hospitable.com/incident/790064#a666369b5c70344a272bd8c3039e12b7f47d879e48cca5193ce36ead1e7f4959 This incident has been resolved. https://status.hospitable.com/incident/790064 Tue, 30 Apr 2019 16:06:03 -0000 https://status.hospitable.com/incident/790064#5972ed36e8405fdd7fa5bc2c3829a8ddbf26a61a44fc90b01562e4bbbb7ef332 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790063 Mon, 29 Apr 2019 13:48:03 -0000 https://status.hospitable.com/incident/790063#85934f1a261c40d001d5f9ed3b019c4fa2da27559ff2b653bdf1b834e7a6428e This incident has been resolved. https://status.hospitable.com/incident/790063 Mon, 29 Apr 2019 10:13:25 -0000 https://status.hospitable.com/incident/790063#8ae7f7d73516989940be5e44fc7ea9492635459b7a59f3d3223e86f1eea1b92c Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 10:25:22 -0000 https://status.hospitable.com/incident/790062#aa1433de5a94d93919e95d933499422da9174c6f2bf6f85dd80673ad0a6efc4c This incident has been resolved. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 10:25:22 -0000 https://status.hospitable.com/incident/790062#aa1433de5a94d93919e95d933499422da9174c6f2bf6f85dd80673ad0a6efc4c This incident has been resolved. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:46:26 -0000 https://status.hospitable.com/incident/790062#64137468f977a71568033ccca8317a3665eba0482c8ae7358c9ae759a794f976 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:46:26 -0000 https://status.hospitable.com/incident/790062#64137468f977a71568033ccca8317a3665eba0482c8ae7358c9ae759a794f976 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:33:01 -0000 https://status.hospitable.com/incident/790062#032c1c92e40c23d4d9455403b7f1bbf55a2f0185c89547261e959e7c3ba9532d Scheduled messages have been restarted. Team messages are still suspended at this time. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:33:01 -0000 https://status.hospitable.com/incident/790062#032c1c92e40c23d4d9455403b7f1bbf55a2f0185c89547261e959e7c3ba9532d Scheduled messages have been restarted. Team messages are still suspended at this time. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:16:40 -0000 https://status.hospitable.com/incident/790062#0632cfc6bc8500f24363d3d9afa06ad41db3ad49641ac9851f2d9a388ce6d1ee We have fixed the incident in relation with Messaging's Events flow. Scheduled messages and Team messages are still suspended. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:16:40 -0000 https://status.hospitable.com/incident/790062#0632cfc6bc8500f24363d3d9afa06ad41db3ad49641ac9851f2d9a388ce6d1ee We have fixed the incident in relation with Messaging's Events flow. Scheduled messages and Team messages are still suspended. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:14:07 -0000 https://status.hospitable.com/incident/790062#c4b75dede0634a2bb64200c62346b481e2ea9300aefd04c1a91a6e68deb96ca7 We are currently investigating an outage of our backend queuing server. Backend operations are interrupted and a fix is being implemented. https://status.hospitable.com/incident/790062 Wed, 24 Apr 2019 09:14:07 -0000 https://status.hospitable.com/incident/790062#c4b75dede0634a2bb64200c62346b481e2ea9300aefd04c1a91a6e68deb96ca7 We are currently investigating an outage of our backend queuing server. Backend operations are interrupted and a fix is being implemented. https://status.hospitable.com/incident/790061 Wed, 10 Apr 2019 18:00:43 -0000 https://status.hospitable.com/incident/790061#002c36b6fbd97208741a91c26af77bab0cc1fad2eedba9b28eb452732f90d073 This incident has been resolved. https://status.hospitable.com/incident/790061 Wed, 10 Apr 2019 17:53:34 -0000 https://status.hospitable.com/incident/790061#5d9b579339ff6a9d886b9e87764c46eda622d3fe8a031210e1917b6b667ed341 We have suspended messages under the Events flow. https://status.hospitable.com/incident/790061 Wed, 10 Apr 2019 17:51:59 -0000 https://status.hospitable.com/incident/790061#9abe8c0cd7fba8d6184ed20fc57448840db91505d2efcb2e0341ed9cd277b6d9 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790060 Wed, 10 Apr 2019 16:14:51 -0000 https://status.hospitable.com/incident/790060#e5f7b0d8ecc6b1adfa9a157b98a5bfac2cbcce84f263ed1f8ae534aab30c7fca This incident has been resolved. https://status.hospitable.com/incident/790060 Wed, 10 Apr 2019 16:04:24 -0000 https://status.hospitable.com/incident/790060#8da3658baa9e3f490eb6f8e41b13135c7dddcd3a71d71a566a0c996529ac603d HomeAway API integration appears to be operational again and we are monitoring the results. https://status.hospitable.com/incident/790060 Wed, 10 Apr 2019 15:43:19 -0000 https://status.hospitable.com/incident/790060#485b0ff2a7abad42f233ebb735f5ae213bbdcafbd8fb9ea35b8b7887c25b147b We are continuing to investigate this issue. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:21:52 -0000 https://status.hospitable.com/incident/790059#a0fac7716ebdefdf42b9068047844bf19f97ba907a040119cd2de626f63320b0 The incident has been resolved and we are monitoring our systems. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:21:52 -0000 https://status.hospitable.com/incident/790059#a0fac7716ebdefdf42b9068047844bf19f97ba907a040119cd2de626f63320b0 The incident has been resolved and we are monitoring our systems. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:21:52 -0000 https://status.hospitable.com/incident/790059#a0fac7716ebdefdf42b9068047844bf19f97ba907a040119cd2de626f63320b0 The incident has been resolved and we are monitoring our systems. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:21:52 -0000 https://status.hospitable.com/incident/790059#a0fac7716ebdefdf42b9068047844bf19f97ba907a040119cd2de626f63320b0 The incident has been resolved and we are monitoring our systems. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:11:40 -0000 https://status.hospitable.com/incident/790059#8779656e82919e145cbbb95316a92b9ec805ac5272b8ce18a2587c2124ba8b5f We are currently investigating this issue. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:11:40 -0000 https://status.hospitable.com/incident/790059#8779656e82919e145cbbb95316a92b9ec805ac5272b8ce18a2587c2124ba8b5f We are currently investigating this issue. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:11:40 -0000 https://status.hospitable.com/incident/790059#8779656e82919e145cbbb95316a92b9ec805ac5272b8ce18a2587c2124ba8b5f We are currently investigating this issue. https://status.hospitable.com/incident/790059 Wed, 10 Apr 2019 09:11:40 -0000 https://status.hospitable.com/incident/790059#8779656e82919e145cbbb95316a92b9ec805ac5272b8ce18a2587c2124ba8b5f We are currently investigating this issue. https://status.hospitable.com/incident/790058 Tue, 09 Apr 2019 21:33:25 -0000 https://status.hospitable.com/incident/790058#d35e98a4367d5232b2276aef5d0f134e915b8aa2b1cd403e3fc516b90ce5d3df This incident has been resolved. A few HomeAway accounts may have been disconnected in relation to this incident due to authentication errors in the HomeAway API. Please check your email for any notifications of disconnects or failed Sync actions. https://status.hospitable.com/incident/790058 Tue, 09 Apr 2019 21:24:46 -0000 https://status.hospitable.com/incident/790058#dc29bd7a88cd2dabf6268ebc1d3f291d4da9e1dcd6b2cbac6e7ab9d3b2a38d0b We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790058 Tue, 09 Apr 2019 21:14:11 -0000 https://status.hospitable.com/incident/790058#fd94f91a6d4049b3999a3a04de151fbb2d3aaa0f92de5e89a2979e0e8db544cc A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790058 Tue, 09 Apr 2019 17:46:49 -0000 https://status.hospitable.com/incident/790058#296e4cd692766e05b5c4d29f985bc99f45e9b86c18ab687b5e6a3c78e7c0645b The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790058 Tue, 09 Apr 2019 17:30:51 -0000 https://status.hospitable.com/incident/790058#ab2da5dcbdd7a1d96a4c87e08c1111519fd727625f42a2ac1387dc971a062a04 We're currently investigating an issue with Sync. Date blocking across platforms is temporarily unavailable, but will be restored immediately upon resolution. Any new bookings that have occurred during the time period of this incident will be blocked off automatically on the relevant calendars once the issue is resolved and a fix is deployed. https://status.hospitable.com/incident/790057 Wed, 27 Mar 2019 06:37:00 -0000 https://status.hospitable.com/incident/790057#458fdec8a2bec28ee32a6b199bdbf7b4939670701ad71f1d815e4f2e6d81717d This incident has been resolved. https://status.hospitable.com/incident/790057 Tue, 26 Mar 2019 21:43:03 -0000 https://status.hospitable.com/incident/790057#55e2fd7ce394e1a6e031b34ec141c06b4e1b5a39600e64f4e9cdb7ea4d305894 The current incident seems to have a limited impact on less than 1% of connected Airbnb accounts. We are still monitoring the incident. https://status.hospitable.com/incident/790057 Tue, 26 Mar 2019 20:54:50 -0000 https://status.hospitable.com/incident/790057#f3f3aab0d01b8e90701b4d9d45d1cab0cfe93b85c0484f6887872a2091b0662a Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We are monitoring the situation. Affected accounts should reconnect on Smartbnb. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:54:12 -0000 https://status.hospitable.com/incident/790056#d9edfdf479077e30bb43182503b8e8d2bc59fde3732daf8f9e641bd7c2a5e69f This incident has been resolved. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:54:12 -0000 https://status.hospitable.com/incident/790056#d9edfdf479077e30bb43182503b8e8d2bc59fde3732daf8f9e641bd7c2a5e69f This incident has been resolved. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:54:12 -0000 https://status.hospitable.com/incident/790056#d9edfdf479077e30bb43182503b8e8d2bc59fde3732daf8f9e641bd7c2a5e69f This incident has been resolved. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:54:12 -0000 https://status.hospitable.com/incident/790056#d9edfdf479077e30bb43182503b8e8d2bc59fde3732daf8f9e641bd7c2a5e69f This incident has been resolved. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:48:53 -0000 https://status.hospitable.com/incident/790056#1ec7c474419e4ad365abc0e0419dedda4d443a2bc4666876637a18b3228a9394 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:48:53 -0000 https://status.hospitable.com/incident/790056#1ec7c474419e4ad365abc0e0419dedda4d443a2bc4666876637a18b3228a9394 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:48:53 -0000 https://status.hospitable.com/incident/790056#1ec7c474419e4ad365abc0e0419dedda4d443a2bc4666876637a18b3228a9394 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:48:53 -0000 https://status.hospitable.com/incident/790056#1ec7c474419e4ad365abc0e0419dedda4d443a2bc4666876637a18b3228a9394 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:42:07 -0000 https://status.hospitable.com/incident/790056#90238229679c53a3e50516b6aa464d8539b2b755b33199b97bd91c020ebf2831 We have currently suspended backend operations in relation with a new deploy. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:42:07 -0000 https://status.hospitable.com/incident/790056#90238229679c53a3e50516b6aa464d8539b2b755b33199b97bd91c020ebf2831 We have currently suspended backend operations in relation with a new deploy. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:42:07 -0000 https://status.hospitable.com/incident/790056#90238229679c53a3e50516b6aa464d8539b2b755b33199b97bd91c020ebf2831 We have currently suspended backend operations in relation with a new deploy. https://status.hospitable.com/incident/790056 Tue, 26 Mar 2019 10:42:07 -0000 https://status.hospitable.com/incident/790056#90238229679c53a3e50516b6aa464d8539b2b755b33199b97bd91c020ebf2831 We have currently suspended backend operations in relation with a new deploy. https://status.hospitable.com/incident/790055 Fri, 22 Mar 2019 14:52:02 -0000 https://status.hospitable.com/incident/790055#34ee4e1f77f414722f057645121a6197896e4f54524e387569cb402369ea677e This incident has been resolved. https://status.hospitable.com/incident/790055 Thu, 21 Mar 2019 20:32:18 -0000 https://status.hospitable.com/incident/790055#c8bafbc19d66a91aa8a2788c16ed6847fb1cfd0baef70ff6091fd10675787b38 We have implemented a fix and are monitoring the results. Affected users should try to connect their Airbnb accounts. https://status.hospitable.com/incident/790055 Wed, 20 Mar 2019 22:28:31 -0000 https://status.hospitable.com/incident/790055#6e35d0a432a6f48eebb26afff56d6b4fb466b6cf66fb8d03f647f9074c353a63 Due to a change on Airbnb, it is not currently possible to connect to new Airbnb accounts (or reconnect to existing ones if they become disconnected) via Smartbnb. We are actively investigating the issue and working towards a resolution. https://status.hospitable.com/incident/790054 Sun, 10 Mar 2019 23:37:27 -0000 https://status.hospitable.com/incident/790054#e4ec6c4765f429715c3a52250b6c9080bafa5b1385dd3c72e9ef60f018c9ee6d This incident has been resolved. https://status.hospitable.com/incident/790054 Sun, 10 Mar 2019 17:33:22 -0000 https://status.hospitable.com/incident/790054#7efd4cebb6982ea93537a3123913790da5aa6555ef93d681ce5da22e3b0667f3 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790052 Sat, 09 Mar 2019 19:19:11 -0000 https://status.hospitable.com/incident/790052#b06a1089804d0667f14c1f1f939b2b058691f4dffd645f2e5035314d5b3e2ac4 This incident has been resolved. https://status.hospitable.com/incident/790052 Sat, 09 Mar 2019 18:45:58 -0000 https://status.hospitable.com/incident/790052#d534ba000e9cf35d5f3c1b7923c44e08c5b0bca0f89cd303332445792fbc15a9 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790051 Mon, 04 Mar 2019 20:34:20 -0000 https://status.hospitable.com/incident/790051#e2bfa7fb27452f0db840dfc662a2c86a1587e5e95cff35050bf8ccc371f6df0a Our cloud service provider has solved the issue and we are progressively resuming the processing of metrics data. https://status.hospitable.com/incident/790051 Mon, 04 Mar 2019 16:17:17 -0000 https://status.hospitable.com/incident/790051#f59385978f9960d47a9f57e7c8ba638b9820ea207b12a914f7ffcd0be78c4888 Our cloud service provider is investigating an issue into the networking of our database server for Metrics. Our Metrics component is still accessible to users, but the data will not be refreshed until this issue is resolved. https://status.hospitable.com/incident/790048 Mon, 25 Feb 2019 21:53:39 -0000 https://status.hospitable.com/incident/790048#347b5ea0df433ad4ac577ce824e5b6587b523411874fee567b9a8a672f4c27f4 This incident has been resolved. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:50:25 -0000 https://status.hospitable.com/incident/790050#c8eb63fa60a09c878abc6610dd90b362044d1b868aabd193e6d26e21dd52e6d7 Airbnb is getting back online and we are progressively resuming our operations on Airbnb. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:50:25 -0000 https://status.hospitable.com/incident/790050#c8eb63fa60a09c878abc6610dd90b362044d1b868aabd193e6d26e21dd52e6d7 Airbnb is getting back online and we are progressively resuming our operations on Airbnb. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:46:40 -0000 https://status.hospitable.com/incident/790050#193c07b3c160cce1f411dc0864f77bb70f656df85739720958836fb85bbf74f4 Airbnb is still down and unavailable at this point in time. Messages sent from Smartbnb's inbox will fail. All other automatic messages are on hold. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:46:40 -0000 https://status.hospitable.com/incident/790050#193c07b3c160cce1f411dc0864f77bb70f656df85739720958836fb85bbf74f4 Airbnb is still down and unavailable at this point in time. Messages sent from Smartbnb's inbox will fail. All other automatic messages are on hold. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:13:35 -0000 https://status.hospitable.com/incident/790050#d48b295747542c194107cb6a8c785944d9a4e32cce78643352f2019f46b16f7c Airbnb is currently down. We have stopped all our Airbnb operations. They will resume as soon as Airbnb is back online. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:13:35 -0000 https://status.hospitable.com/incident/790050#d48b295747542c194107cb6a8c785944d9a4e32cce78643352f2019f46b16f7c Airbnb is currently down. We have stopped all our Airbnb operations. They will resume as soon as Airbnb is back online. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:08:29 -0000 https://status.hospitable.com/incident/790050#6148922073fa4281f279ed8ce8ec7d60ba0eed0bbf64f6f8d56b8347db1c3fb8 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790050 Mon, 25 Feb 2019 08:08:29 -0000 https://status.hospitable.com/incident/790050#6148922073fa4281f279ed8ce8ec7d60ba0eed0bbf64f6f8d56b8347db1c3fb8 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790049 Sun, 24 Feb 2019 09:29:44 -0000 https://status.hospitable.com/incident/790049#b3237ff2f0fc2e1e608b5071ab7a906fa6227b3ac32be6261c221077d052f7c1 Maintenance completed https://status.hospitable.com/incident/790049 Sun, 24 Feb 2019 09:29:44 -0000 https://status.hospitable.com/incident/790049#b3237ff2f0fc2e1e608b5071ab7a906fa6227b3ac32be6261c221077d052f7c1 Maintenance completed https://status.hospitable.com/incident/790049 Sat, 23 Feb 2019 19:08:05 -0000 https://status.hospitable.com/incident/790049#d470fc890082f64ef8cde26adda276203beebb7d3d7de9e74084db289249a58b THIS IS A SCHEDULED MAINTENANCE. We will be performing a database maintenance operation February 24th, starting from 09:00 UTC. This operation will allow us to adapt our database architecture to our needs. IMPACT: * The website and web application may be unavailable for a few minutes. * Operations may be suspended for the same duration. This means some messages may be delayed by a few minutes, without any other significant impact. https://status.hospitable.com/incident/790049 Sat, 23 Feb 2019 19:08:05 -0000 https://status.hospitable.com/incident/790049#d470fc890082f64ef8cde26adda276203beebb7d3d7de9e74084db289249a58b THIS IS A SCHEDULED MAINTENANCE. We will be performing a database maintenance operation February 24th, starting from 09:00 UTC. This operation will allow us to adapt our database architecture to our needs. IMPACT: * The website and web application may be unavailable for a few minutes. * Operations may be suspended for the same duration. This means some messages may be delayed by a few minutes, without any other significant impact. https://status.hospitable.com/incident/790048 Thu, 21 Feb 2019 20:14:20 -0000 https://status.hospitable.com/incident/790048#426cad043b8db5fff4379860d39b83a8099009d09618359cc09ed59dc500e4bf The metrics platform is undergoing maintenance and will be temporarily unavailable. You may still be able to access existing data, but new data will not be visible until metrics is restored. Upon the restoration, all data should be visible again. https://status.hospitable.com/incident/790047 Thu, 21 Feb 2019 20:13:22 -0000 https://status.hospitable.com/incident/790047#26e462f8ae9cde5a332f6f73a197cd4123f3a5e0ee0bec92066436004b97aa13 This incident has been resolved. https://status.hospitable.com/incident/790047 Thu, 21 Feb 2019 19:23:42 -0000 https://status.hospitable.com/incident/790047#05343a4f55acc4e9d26373dff7f9619b482488694417a44274925e2c862ee228 An issue from 19:05 UTC to 19:17 UTC affected servers and the issue has since been resolved; however, metrics has been taken offline in the implementation of the fix. All other systems are operational at this time. https://status.hospitable.com/incident/790046 Tue, 19 Feb 2019 09:09:10 -0000 https://status.hospitable.com/incident/790046#578bab20fb13f67982e90c61dddb935f8654d50ce02c0a64ab644d4725e18454 This incident has been resolved. https://status.hospitable.com/incident/790046 Tue, 19 Feb 2019 07:43:55 -0000 https://status.hospitable.com/incident/790046#b5304e2966dc5205453b68d54b2521ee9e3b81b9316d1d2a7712187223ad4ea0 We have identified an issue in relation with webhooks. We have accordingly stopped sending webhooks while resolving the issue. All webhooks are queued and will be sent as soon as the issue is resolved. https://status.hospitable.com/incident/790044 Sat, 09 Feb 2019 10:59:33 -0000 https://status.hospitable.com/incident/790044#e9fb55b5c21172407df5abe0f5337f651e7aecc18fd55200080633b74e531c29 Metrics data is up to date now and it will continue to be updated regularly https://status.hospitable.com/incident/790045 Fri, 08 Feb 2019 23:59:54 -0000 https://status.hospitable.com/incident/790045#26c67cfc30fcc38cd960acbe87a62589ba71f54bf38e821de050ef6349dd4f1a This incident has been resolved. https://status.hospitable.com/incident/790045 Fri, 08 Feb 2019 23:46:50 -0000 https://status.hospitable.com/incident/790045#564b56460e7f933f8294509444cf041064bac8efe84d1ac2ad3a84f8c90516e2 We are continuing to monitor the issue; all scheduled messages have been sent and we are progressively resuming all normal operations. https://status.hospitable.com/incident/790045 Fri, 08 Feb 2019 23:31:35 -0000 https://status.hospitable.com/incident/790045#c7d1e456b119bed876dba7ec5a1c3f670dfecf6149e877234f594e06089d4db5 We are continuing to monitor the situation in relation with Airbnb errors. We are progressively sending some scheduled messages under the Reservations flow. Messages under the Team flow will be sent next. https://status.hospitable.com/incident/790045 Fri, 08 Feb 2019 22:45:31 -0000 https://status.hospitable.com/incident/790045#a7896b4357e2081e05455c47d08fd2e34d6802f755476d35407f08c9429e8be7 We have restarted capturing new messages in the past 30 minutes; inbox are being refreshed and messages can still be sent from the inbox. However, the current error rate with Airbnb still requires us to put on hold all Reservations and Team flows messages, and to limit our capacity for messages under the Events flow. https://status.hospitable.com/incident/790045 Fri, 08 Feb 2019 21:50:22 -0000 https://status.hospitable.com/incident/790045#dec8c14d8b2dd3aaf947c98e914999ef1fe64a1c9d145e18cad3990341454be3 Due to the higher error rate with Airbnb, we are temporarily suspending messages sent under the Events, Reservations and Team flows. It is still possible to send a message from the Smartbnb inbox. https://status.hospitable.com/incident/790045 Fri, 08 Feb 2019 21:46:37 -0000 https://status.hospitable.com/incident/790045#26ba3165bf4579e70ba11e6a9edd634d8b9a0bc3d2422e6a7dd12be41adbff29 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790044 Fri, 08 Feb 2019 10:51:09 -0000 https://status.hospitable.com/incident/790044#44cdf83c7077f0dcea37f4cda42d51550c43073a7191bd5725157a3a61128574 We are currently working on loading new metrics data. Past data is still available in reports and can be used. https://status.hospitable.com/incident/790043 Thu, 07 Feb 2019 16:55:41 -0000 https://status.hospitable.com/incident/790043#15331559bade6b34716caae4d49d7d51fb4dd52686b44ecabd9d2b5c98b55ffc This incident has been resolved. https://status.hospitable.com/incident/790043 Thu, 07 Feb 2019 16:50:28 -0000 https://status.hospitable.com/incident/790043#c44a945f70403f7bf46fc09de99cc5df8f854d0b414405ee09c0b411c657e172 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790043 Thu, 07 Feb 2019 16:00:20 -0000 https://status.hospitable.com/incident/790043#69be90b96ffbe8c55a0392d1a5946fc5551cd82fdf6ca5b18368bd596d944f7b The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790043 Thu, 07 Feb 2019 15:51:51 -0000 https://status.hospitable.com/incident/790043#9bc00de906a324159d0457681e6464511108f580430aba9f653d3dedcc802acc We are currently investigating an issue with Sync specifically on HomeAway calendars. https://status.hospitable.com/incident/790042 Thu, 07 Feb 2019 00:00:17 -0000 https://status.hospitable.com/incident/790042#3f91b094944e313f4faf5de659197a6d9d73417ff6cfd560409d9996bbdc83c4 This incident has been resolved. https://status.hospitable.com/incident/790042 Wed, 06 Feb 2019 23:56:22 -0000 https://status.hospitable.com/incident/790042#fb00cbb4a6e46c5e1e6698f5276ccb777970d3cd64a9dd0ed549304cf625ba01 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790042 Wed, 06 Feb 2019 23:42:49 -0000 https://status.hospitable.com/incident/790042#9b4f38cb9ccc58846de3fd089a79b7884e440fcba316325729bd1cd4ad02ba0a HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal. https://status.hospitable.com/incident/790041 Tue, 05 Feb 2019 13:26:30 -0000 https://status.hospitable.com/incident/790041#ef2316ee0788704ca6f84820bd232ba98d62f2ecca208da14aeed0fc646c6e27 This incident has been resolved. https://status.hospitable.com/incident/790041 Tue, 05 Feb 2019 13:26:30 -0000 https://status.hospitable.com/incident/790041#ef2316ee0788704ca6f84820bd232ba98d62f2ecca208da14aeed0fc646c6e27 This incident has been resolved. https://status.hospitable.com/incident/790041 Tue, 05 Feb 2019 12:55:24 -0000 https://status.hospitable.com/incident/790041#a05e23ce65b69530261b0fd99817f17371ab9f95baadc987aa0bcd81aba37092 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790041 Tue, 05 Feb 2019 12:55:24 -0000 https://status.hospitable.com/incident/790041#a05e23ce65b69530261b0fd99817f17371ab9f95baadc987aa0bcd81aba37092 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790041 Tue, 05 Feb 2019 12:48:15 -0000 https://status.hospitable.com/incident/790041#5649da6543484153388bf57b7a888772ccb5d138af4e60fb0a5ab15f433acefe We are currently investigating an issue with our backend database. We have temporarily suspended all backend operations. https://status.hospitable.com/incident/790041 Tue, 05 Feb 2019 12:48:15 -0000 https://status.hospitable.com/incident/790041#5649da6543484153388bf57b7a888772ccb5d138af4e60fb0a5ab15f433acefe We are currently investigating an issue with our backend database. We have temporarily suspended all backend operations. https://status.hospitable.com/incident/790040 Mon, 04 Feb 2019 22:41:06 -0000 https://status.hospitable.com/incident/790040#d33821594f7a3ce74e59f7ccad9f9fa585ede061648db31cef42bf577e8c2fe0 This incident has been resolved. https://status.hospitable.com/incident/790039 Mon, 04 Feb 2019 21:58:00 -0000 https://status.hospitable.com/incident/790039#6f616d90c02b8a9dedf4174a0d615ec81bb1a5e789c517c8b95c6f2496f69ff1 This incident has been resolved. https://status.hospitable.com/incident/790039 Mon, 04 Feb 2019 21:58:00 -0000 https://status.hospitable.com/incident/790039#6f616d90c02b8a9dedf4174a0d615ec81bb1a5e789c517c8b95c6f2496f69ff1 This incident has been resolved. https://status.hospitable.com/incident/790040 Mon, 04 Feb 2019 21:20:33 -0000 https://status.hospitable.com/incident/790040#cee3d1459d006b3973f981a233f85aeeb12f32fcd3eaa983bd8497303549765d HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal. https://status.hospitable.com/incident/790039 Sun, 03 Feb 2019 16:05:00 -0000 https://status.hospitable.com/incident/790039#2b03da82d5830a4151a0b741be3da5d0aa972600c0ab45ae27935b3e43085605 We are progressively reloading the metrics data for all users. https://status.hospitable.com/incident/790039 Sun, 03 Feb 2019 13:54:11 -0000 https://status.hospitable.com/incident/790039#c77fe514db60ed0d91a459a0d797a657ba1f385be0f65ca24545b49ab881d294 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790039 Fri, 01 Feb 2019 17:31:25 -0000 https://status.hospitable.com/incident/790039#5c71557d2b4e05ad7ec4904d5bc6054a5ee90aa0f1d2026fa127030a2915c0b7 We are currently working on loading new data into Metrics. All past metrics data is available in the app. https://status.hospitable.com/incident/790038 Thu, 31 Jan 2019 20:16:04 -0000 https://status.hospitable.com/incident/790038#4408f5a3bf5b1991b357aad8d2872695a5e23307442f1fd94a4899c78ec8a84e This incident has been resolved. https://status.hospitable.com/incident/790038 Thu, 31 Jan 2019 18:42:05 -0000 https://status.hospitable.com/incident/790038#c9b7cf471988370f808c7673c9f64286ae8f52a026dc1a9d578fd38376b3babf The team has implemented a fix and restored Airbnb operations and the web application. Messages should now be sent and received and any updates should take effect. HomeAway and Metrics are suspended pending further fixes, and the team is working to implement them at this time. https://status.hospitable.com/incident/790038 Thu, 31 Jan 2019 18:02:21 -0000 https://status.hospitable.com/incident/790038#b369add19ed12d06b596347d958e176bd7954877598d7b0b0e21c64d422b2f9d The development team is continuing to investigate the issue. Scheduled messages will not be sent and messages will not be received. Any changes made on the Smartbnb platform will take effect when the servers are restored. Thanks for your patience! https://status.hospitable.com/incident/790038 Thu, 31 Jan 2019 17:07:49 -0000 https://status.hospitable.com/incident/790038#e7be61f2006bdc22ffd070b88cf0e2a59517c1a3aa8d635f9eab0381336feae8 Smartbnb backend servers are experiencing an outage. This may cause a delay in scheduled messages being sent or messages being received. Any changes made on the Smartbnb platform will take effect when the servers are restored. Our development team is working to resolve this at this time. Follow this status page for updates. https://status.hospitable.com/incident/790037 Fri, 25 Jan 2019 12:54:49 -0000 https://status.hospitable.com/incident/790037#96d3aef2e3c67aacc5969e6a24ac8d0147c95167d567ec43eabe3560e71d782e Metrics data is now reloaded for all accounts https://status.hospitable.com/incident/790037 Thu, 24 Jan 2019 10:10:56 -0000 https://status.hospitable.com/incident/790037#07d5b9d7c6596b4da6fb233c4212906b31008afc97af13f6fc128ab74b226be8 We are currently working on reloading metrics data. https://status.hospitable.com/incident/790036 Wed, 23 Jan 2019 14:21:59 -0000 https://status.hospitable.com/incident/790036#51c99a2173c6c8cfb99454a3bed92d72f8d211232cab4fc15646c06a211fb52a This incident has been resolved. https://status.hospitable.com/incident/790036 Fri, 18 Jan 2019 11:12:51 -0000 https://status.hospitable.com/incident/790036#7c7976c30f7f15f002daf70168f1e9c4663b39980052c4163024df514802f049 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790036 Thu, 17 Jan 2019 19:04:01 -0000 https://status.hospitable.com/incident/790036#74fa5937635317e4e1294564aea73273661eb838faa57eb767e8c991d4ffa7d4 We are continuing to investigate this issue. https://status.hospitable.com/incident/790036 Fri, 11 Jan 2019 11:59:01 -0000 https://status.hospitable.com/incident/790036#72e449ecfabff553edad06fda4696d99c17df45739fa482a57776f5e2afb517b There has been an issue with refreshing metrics data. We have identified the cause of the problem and are working on fixing this. https://status.hospitable.com/incident/790035 Tue, 08 Jan 2019 19:05:53 -0000 https://status.hospitable.com/incident/790035#d6a7c84a3545c57550aa21cc6e3c7b936b1a56c4edfefc1d17ba42b138dd8948 This incident has been resolved. https://status.hospitable.com/incident/790035 Tue, 08 Jan 2019 18:49:51 -0000 https://status.hospitable.com/incident/790035#e3d133b22d1966fb03a2e0cea60ad74ca2a56412342d6126b781e2df807cc1dd Affected scheduled messages will be re-attempted starting from 18:59:15 UTC. https://status.hospitable.com/incident/790035 Tue, 08 Jan 2019 18:19:14 -0000 https://status.hospitable.com/incident/790035#a746bb427234105c3282f84df33e1cc81a2c52dc41c8191f3bc04a032bcf43ec We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790035 Tue, 08 Jan 2019 18:18:30 -0000 https://status.hospitable.com/incident/790035#7902f43f485579fa682bd5d3ba64606f435c34d9cd40143ca92ee073c2cdbd4e Most operations have been restored. We are investigating the impact of the outage and restoring messages that should have been sent during the incident. https://status.hospitable.com/incident/790035 Tue, 08 Jan 2019 18:06:24 -0000 https://status.hospitable.com/incident/790035#590bfa6a3dc55c54422d57ac2c972ac0693fbc60e3a91d7cc49929e28a990a1a We are currently investigating this issue. https://status.hospitable.com/incident/790034 Tue, 08 Jan 2019 17:55:39 -0000 https://status.hospitable.com/incident/790034#eadff7f2988af9808151af424801b2c68312255e50bf3781217ca6ec5ee71192 This incident has been resolved. https://status.hospitable.com/incident/790034 Tue, 08 Jan 2019 17:54:01 -0000 https://status.hospitable.com/incident/790034#6deddeaa115cccf1b36103d5263f81b1b29913c92c3e0e3ede3dca1894b8351a The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790034 Tue, 08 Jan 2019 17:44:59 -0000 https://status.hospitable.com/incident/790034#644daeef4c6cb052e93005f2b928c7a57b4f635bc6b3beed10a24c4a0c10910f We are currently investigating this issue. https://status.hospitable.com/incident/790034 Tue, 08 Jan 2019 17:37:18 -0000 https://status.hospitable.com/incident/790034#9f46c67bc6649248ed264f5245500bdbea2ddbc6b75624c775ac6e26eba237a8 Users seeing a 500 error page should clear their cookies from their browser to be able to login again. https://status.hospitable.com/incident/790034 Tue, 08 Jan 2019 17:30:36 -0000 https://status.hospitable.com/incident/790034#96d8dd1f2baf3e008e18cef01f1d076661ce9308688168bcc6d2e35da1131c6b We are currently investigating an outage of the web application in relation with a new deploy. https://status.hospitable.com/incident/790033 Tue, 08 Jan 2019 16:48:17 -0000 https://status.hospitable.com/incident/790033#784d1cae4854d8bf24b7efe1ebeb412a2035d5121b1bc1d8fa669bfd9f744dff This incident has been resolved. https://status.hospitable.com/incident/790033 Tue, 08 Jan 2019 15:51:11 -0000 https://status.hospitable.com/incident/790033#d8acc441adcf5a69695e32e28ea81faddc6b5e06dd8d5d8f37fcc5ceb5be4af5 We are currently investigating an outage of the web application in relation with a new deploy. https://status.hospitable.com/incident/790032 Sat, 29 Dec 2018 01:45:59 -0000 https://status.hospitable.com/incident/790032#462d6f26a5dfdfb073e12f7457591daa91bceb45eee928afd4eb4f1afe8f9827 This incident has been resolved. https://status.hospitable.com/incident/790032 Fri, 28 Dec 2018 14:40:57 -0000 https://status.hospitable.com/incident/790032#98e98b159c25848ae9c88ffe2851547bc5d1f8a41448006a6e0b33205682d252 Our cloud hosting provider is still working on migrating the servers dedicated to Metrics to a new physical server. We have stopped processing new data for metrics starting from 09:30 UTC. Changes since then will be processed as soon as the migration was performed. Metrics is still accessible, and is offering data as of 09:30 UTC at the latest. This incident is not affecting any other operations. https://status.hospitable.com/incident/790032 Fri, 28 Dec 2018 10:04:41 -0000 https://status.hospitable.com/incident/790032#114a2e818c010ce75852246cc60190d403e38462a176a62f52af21deea7c1e3c Our cloud hosting provider identified an issue on a server. As a consequence, the data needs to be migrated to new servers. Refreshing Metrics data is on hold while data is being migrated. No data has been lost and the system should catch up shortly. https://status.hospitable.com/incident/790031 Tue, 18 Dec 2018 09:55:26 -0000 https://status.hospitable.com/incident/790031#5e7e13a0ee5d357f3865533fc03a93039623ffadba8fc2b67e03870ac7b62372 This incident has been resolved. https://status.hospitable.com/incident/790031 Mon, 17 Dec 2018 17:30:08 -0000 https://status.hospitable.com/incident/790031#8b990f283cfa1501750abf8c5ced47a7c98faac82940b46a8629f6f9c73a3a5e A fix has been implemented and we are reloading all data into Metrics. We expect that in the next two hours all data will be refreshed. https://status.hospitable.com/incident/790031 Mon, 17 Dec 2018 09:50:14 -0000 https://status.hospitable.com/incident/790031#e60b12847ead42b57cd369e800050c90912ff35683dcd78254677c11a61debb0 We have identified an issue with refreshing metrics data. The issue started on Friday, 14th December. We have identified the cause of the problem and are working on fixing this. https://status.hospitable.com/incident/790030 Tue, 11 Dec 2018 13:09:17 -0000 https://status.hospitable.com/incident/790030#f385ffeb34cfd3d1e9160bfa6e9487e66265e92cd5f12033a5d41fb47807879b This incident has been resolved. https://status.hospitable.com/incident/790030 Tue, 11 Dec 2018 13:05:15 -0000 https://status.hospitable.com/incident/790030#f8ab233be2cc060cdd944fcb865266f8693dff95fe9964569c181b01918f35b9 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790029 Mon, 10 Dec 2018 18:29:21 -0000 https://status.hospitable.com/incident/790029#6fde84d5d08991d1c621a1762dd4c5f6f773d1a0e9aeed24a902d98ad48f9bd0 All messages affected by the incident are now being sent. All apologies to the customers affected by this issue. https://status.hospitable.com/incident/790029 Mon, 10 Dec 2018 17:52:12 -0000 https://status.hospitable.com/incident/790029#f23b19732202eec630954284169a90b00cb39c7c6bc29185aa1ffc44e04a3e37 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790029 Mon, 10 Dec 2018 17:44:28 -0000 https://status.hospitable.com/incident/790029#37cf870d3ff2ce741feeae38f92577cb354bf07a3506eaa3a5f682fd188716c2 We are investigating another issue in relation with Team messages. At this point in time Smartbnb is not sending Team messages, whether by email or by SMS. https://status.hospitable.com/incident/790029 Mon, 10 Dec 2018 16:50:50 -0000 https://status.hospitable.com/incident/790029#ec38301de4e5bc8eb27ef82053cf1173edfe2ec39071ab6952a50e1e93efea69 We are now working at sending the missing Team messages since 14:10 UTC. https://status.hospitable.com/incident/790029 Mon, 10 Dec 2018 16:47:23 -0000 https://status.hospitable.com/incident/790029#77dc7856d9b5ab289df3cd3cd0af73dc12716f826eb06499f03dfe6e478763c9 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790029 Mon, 10 Dec 2018 16:27:57 -0000 https://status.hospitable.com/incident/790029#8e46d66fd668cf5663fb42de12af92f59f06d0e6583622e039b70f44965ca75e We have identified an issue related with the sending of team messages and we are working on a fix. https://status.hospitable.com/incident/790028 Sat, 08 Dec 2018 13:38:04 -0000 https://status.hospitable.com/incident/790028#9ceafc5df0b0fea984d0f9def4dd5442b08c7d62efa262fce5ec46a7f4fb82c4 This incident has been resolved. https://status.hospitable.com/incident/790028 Sat, 08 Dec 2018 12:49:50 -0000 https://status.hospitable.com/incident/790028#565738f5fd0ec5d032bf4c21f2c2491810e29095c6f5b9354d791ea504ed7ff8 We are currently investigating this issue. https://status.hospitable.com/incident/790027 Thu, 22 Nov 2018 11:30:34 -0000 https://status.hospitable.com/incident/790027#fc5bd9492e6e9bdbad4c1f731c1bcfde810e6d3ec216cd3bb1ed20fb3cd7ae94 This incident has been resolved. https://status.hospitable.com/incident/790027 Thu, 22 Nov 2018 10:44:09 -0000 https://status.hospitable.com/incident/790027#1627383c970ae6cb880e969ee221abb3fbc9b7af5437d624cf3f0a6343b89f03 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790027 Thu, 22 Nov 2018 10:37:19 -0000 https://status.hospitable.com/incident/790027#f6b8e2317756d7a6bb37ae067d51167dca7b51d6b49d8d87df61350f653982ec The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790027 Wed, 21 Nov 2018 18:34:10 -0000 https://status.hospitable.com/incident/790027#6fa49b393b724a1f7fd3efac287e8949c4965c1d4c4d78b1ac7971429970c1ab The HomeAway API is currently experiencing an unusually high number of errors related to HomeAway calendar operations in the Sync product. For some customers, this is preventing date blocking from functioning normally. https://status.hospitable.com/incident/790026 Tue, 20 Nov 2018 18:59:19 -0000 https://status.hospitable.com/incident/790026#fb61191a1cbedda90a72fc032299a687b0b5ef242e68c4e1bdc0a8a58627423b This incident has been resolved. https://status.hospitable.com/incident/790026 Tue, 20 Nov 2018 17:04:33 -0000 https://status.hospitable.com/incident/790026#2f3bcafbb002cd4c9ddc92216c6fbaf370e895aecfac060c3ecd3c70018ed95e The issue is still ongoing. This is affecting new reservations, and changes to rule settings that may not be immediately apparent. https://status.hospitable.com/incident/790025 Tue, 20 Nov 2018 16:07:00 -0000 https://status.hospitable.com/incident/790025#12611c4db64d3729e4be89f85c152e5a4c7d6d69e75684cb94846a97ab81b55d This incident has been resolved. https://status.hospitable.com/incident/790025 Tue, 20 Nov 2018 15:56:11 -0000 https://status.hospitable.com/incident/790025#97eb013e14e5c05840f979e3bf56b3a87da5117be6f1d1a1a55334366d168301 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790026 Tue, 20 Nov 2018 15:34:31 -0000 https://status.hospitable.com/incident/790026#18514c6646c94483b98c21e5a7ffdacd32a785000aed1248eacde7a354819184 Due to recent changes with a larger customer, we are currently experiencing a significant load in relation with scheduling messages for reservations, under the Reservations flow. There may be a significant delay before changes to rule configurations are implemented for guests, or before messages are scheduled for guests. We have increased the resources available significantly to speed up the recovery process. https://status.hospitable.com/incident/790025 Tue, 20 Nov 2018 14:52:01 -0000 https://status.hospitable.com/incident/790025#5cba383a0f7cce60a6659102dd26d92d5ba7aca76df278cf7f96747899a992c8 We have received reports that the web application is currently not displaying any icons due to a third-party service being currently unavailable. We are currently monitoring the situation. https://status.hospitable.com/incident/790024 Thu, 15 Nov 2018 10:38:25 -0000 https://status.hospitable.com/incident/790024#689a5673c6e35779875acb84c66bf9f49dfa995702487c2c5155c27f826be828 This incident has been resolved. https://status.hospitable.com/incident/790024 Thu, 15 Nov 2018 10:28:11 -0000 https://status.hospitable.com/incident/790024#79ef0c6f95a2a8a20e4f92ab2534fe1d5b14fcb0735bce4c10748ba6b263d085 We have identified the cause of the issue and are working on a fix. In the meantime all operations are still being performed. https://status.hospitable.com/incident/790024 Thu, 15 Nov 2018 10:16:36 -0000 https://status.hospitable.com/incident/790024#adf0992d2ff38ba98262317755eb300af9c1c5f8707f2c8dabba8af2b77b3d5f We are currently investigating an outage of the web application. https://status.hospitable.com/incident/790023 Fri, 02 Nov 2018 17:14:33 -0000 https://status.hospitable.com/incident/790023#aae42a7d317ba4b2f7baccecfecd80b4677e92c0c5a3c3367cabd1f7c5e54774 This incident has been resolved. https://status.hospitable.com/incident/790023 Fri, 02 Nov 2018 14:56:31 -0000 https://status.hospitable.com/incident/790023#a69eb0027f8cf4f442eb5ac7ef159e831dc59f85e3276271d26baed33e46d94d The infrastructure running the Reservations flow is running a bit behind which may cause some delays in scheduling messages for new reservations, activating new rules or sending scheduled messages. We are ramping up our infrastructure to reduce the delay. https://status.hospitable.com/incident/790022 Thu, 01 Nov 2018 14:10:33 -0000 https://status.hospitable.com/incident/790022#8db2de2ffa2e12a45005a2909f74253fbf42cbd31db34dc21eb8e53186356206 This incident has been resolved. https://status.hospitable.com/incident/790022 Thu, 01 Nov 2018 14:04:31 -0000 https://status.hospitable.com/incident/790022#3987a02bda1fa8a630848be592cdfd7e8fc53d41bc745e5b774d49e17c18492e Operations for Reservations, Teams, Reviews flows are resuming. https://status.hospitable.com/incident/790022 Thu, 01 Nov 2018 12:54:40 -0000 https://status.hospitable.com/incident/790022#91fa6855c659d16c2fbb9577a605fd9ebd80bf4ddc4a23a89b9a69d6cea282fc As a result of this incident we have suspended operations in relations with the Reservations, Team and Reviews flow for Airbnb. Messages will be sent whenever Airbnb is stable again. https://status.hospitable.com/incident/790022 Thu, 01 Nov 2018 12:44:33 -0000 https://status.hospitable.com/incident/790022#3178f8336a7855e830eaddf82ca1de1f0a71947cf36b942a7b1f6341a034a82f Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790021 Sun, 28 Oct 2018 22:33:27 -0000 https://status.hospitable.com/incident/790021#b7b02031f0e6be77c9642e61af6090e824b4311b4462ab0ccacabf5dd0561aa0 This incident has been resolved. https://status.hospitable.com/incident/790021 Wed, 24 Oct 2018 12:03:27 -0000 https://status.hospitable.com/incident/790021#be358e8bda83ba9e8a4edb539b8feaaf0cd2e183586ad78fb9ad7032d7005c2e The Smartbnb Team is currently on a retreat in Prague, Czech Republic! Our team has grown from 2 to 8 people in a matter of just 6 months, so we need this time to think about our customers, our product and our organisation. Unfortunately this means our response time to inquiries is being affected. We will handle urgent requests in priority, but will also have reduced availability during the week. Additionally, we will also have reduced availability to handle support calls across the organisation. https://status.hospitable.com/incident/790020 Mon, 22 Oct 2018 21:33:28 -0000 https://status.hospitable.com/incident/790020#0113c153d5e8890d032d0dbb130499b3faffc34ecf5b72afccb1426d7078cde6 This incident has been resolved. https://status.hospitable.com/incident/790020 Mon, 22 Oct 2018 17:01:15 -0000 https://status.hospitable.com/incident/790020#143f37db5a03258579d357d5f1d6c626595b8d4f09a4d7f7f59a807bb64dfcf6 We are currently investigating an higher than usual error rate on sending messages. https://status.hospitable.com/incident/790019 Thu, 18 Oct 2018 22:18:09 -0000 https://status.hospitable.com/incident/790019#59678645ce14643d788c7e48d162adbe1e15b7eb4f6fc4a18a04eb93ee9f9a73 This incident has been resolved. https://status.hospitable.com/incident/790019 Thu, 18 Oct 2018 19:19:58 -0000 https://status.hospitable.com/incident/790019#291a4090d89bf21634a846141f0e47bef6c92400e1399d06e30a6df902d34fe4 All Messaging operations have now resumed. https://status.hospitable.com/incident/790019 Thu, 18 Oct 2018 19:14:09 -0000 https://status.hospitable.com/incident/790019#9b0b9453913b86a7aed2a2167cd0640a5500bc9e8d4d2daa9683132437eefe6a Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790018 Thu, 18 Oct 2018 12:14:57 -0000 https://status.hospitable.com/incident/790018#728eab977cc085912e79e1e7d446a9daf42f9053ba4f2bcafe6d47abbd3e937f This incident has been resolved. https://status.hospitable.com/incident/790018 Wed, 17 Oct 2018 19:33:23 -0000 https://status.hospitable.com/incident/790018#a9d279bbf869ac3a9ff79a120493cb164933a052fbe1df138b3bdf808809d2c1 Airbnb appears stable again at this time. Messaging operations on our side have resumed. We are still monitoring the situation. https://status.hospitable.com/incident/790018 Wed, 17 Oct 2018 19:20:25 -0000 https://status.hospitable.com/incident/790018#92969cc9fb21552042cd670c5285e6c184f190bc1d7c99ef449b1110ea3e3d73 The issue is still ongoing, as the messaging on Airbnb is still not stable. https://status.hospitable.com/incident/790018 Wed, 17 Oct 2018 18:55:06 -0000 https://status.hospitable.com/incident/790018#e48c0832668f61de6e81b0817826329a69360b0078935c1680ee693b20cc0ee1 All messaging operations (Events, Reservations and Team) for Airbnb are suspended until Airbnb is stable again. https://status.hospitable.com/incident/790018 Wed, 17 Oct 2018 18:52:52 -0000 https://status.hospitable.com/incident/790018#cef6f0b624855cef9a94677dd449894fe5c1a0b91515cca31bfbfe28f527886b Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790017 Tue, 16 Oct 2018 22:11:12 -0000 https://status.hospitable.com/incident/790017#d2b86393b6377dc6bda448c06a127340764becc9bb6e2b89122059cefa8b4a73 This incident has been resolved. https://status.hospitable.com/incident/790017 Tue, 16 Oct 2018 22:09:58 -0000 https://status.hospitable.com/incident/790017#4eab992ed72ff58be0b671419f0007a4979dbdc44a63526a966367f799880439 All messaging operations have now resumed. Some scheduled messages under the Reservations flow and the Team flow are now being processed. https://status.hospitable.com/incident/790017 Tue, 16 Oct 2018 22:04:30 -0000 https://status.hospitable.com/incident/790017#ed13829e2f82fc8a7eee5ee59ab2266370d877fc020a8339f67187627670493d All messaging flows for Airbnb are currently suspended (Events, Reservations, Team) until Airbnb is stable again. https://status.hospitable.com/incident/790017 Tue, 16 Oct 2018 22:01:59 -0000 https://status.hospitable.com/incident/790017#49460ec29b477602446620780249c92733842656c1ca13d3150e596bc0253eff Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790016 Tue, 16 Oct 2018 16:20:25 -0000 https://status.hospitable.com/incident/790016#528cae4f84dc178d040ecc798e53898afdf68c7cdb3acba7fa59854980142b69 This incident has been resolved. https://status.hospitable.com/incident/790016 Tue, 16 Oct 2018 16:15:12 -0000 https://status.hospitable.com/incident/790016#778ed6736ad980e7e97a0431bf4cb5b09fc0787d9ee1dc830f68e045cb8ac5a4 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790016 Tue, 16 Oct 2018 16:15:04 -0000 https://status.hospitable.com/incident/790016#912ae7dfd5711168d1990193a9524247320594787fa0218aed1b35aceaab36f2 We are currently investigating an outage of the web application in relation with a new deploy. https://status.hospitable.com/incident/790015 Thu, 11 Oct 2018 11:46:18 -0000 https://status.hospitable.com/incident/790015#00287d0d2b866c16f5bb712b254cab61056f8a8669cbaf0167c93497c5220d71 This incident has been resolved. https://status.hospitable.com/incident/790015 Thu, 11 Oct 2018 11:37:57 -0000 https://status.hospitable.com/incident/790015#30327a2e9bb766445cd2a728cbf56fe648b53bc7fa1a8702b046f7f45591af39 We have identified a database replication lag in relation with a recent deploy. This means there may be a bit of time before some messages and conversations would appear on the web application until this lag is getting resolved. We are expecting this issue would be resolved within 10 minutes. https://status.hospitable.com/incident/790014 Wed, 10 Oct 2018 14:36:06 -0000 https://status.hospitable.com/incident/790014#1cb362e58e6d92e76ccb67d53af8d511a413b2e505f138af03f5cb2422e79429 This incident has been resolved. https://status.hospitable.com/incident/790014 Wed, 10 Oct 2018 08:32:16 -0000 https://status.hospitable.com/incident/790014#8c4706cdcf42fdb9501fc6bb85f12cceee5008767ac81ca3bc9f0cd44ee406da We are no longer seeing errors in relation with pre-approvals. We are monitoring the situation. https://status.hospitable.com/incident/790014 Wed, 10 Oct 2018 08:22:03 -0000 https://status.hospitable.com/incident/790014#5faeb939bde8eee9c4aed5f4a49e23767403848e460e9150467000d53a0707d5 Since 05:23 UTC, Airbnb is returning server errors when a pre-approval or a special offer is attempted. This may delay our ability to trigger automatic messages responding to new inquiries and expired pre-approvals, if sending a pre-approval is required. Smartbnb will process those events as soon as Airbnb's pre-approval capacity is back, unless the host has already provided a manual reply. https://status.hospitable.com/incident/790013 Wed, 10 Oct 2018 07:43:33 -0000 https://status.hospitable.com/incident/790013#e05e794b9625209083a2934c2b7ac330f4b24217daa22eca086a29a6a11180a5 This incident has been resolved. https://status.hospitable.com/incident/790013 Tue, 09 Oct 2018 16:17:01 -0000 https://status.hospitable.com/incident/790013#afe537fb8c7b379823daa5a714908aa343c99d9def37c8d16f0dd3a7839f679d This incident has not been affecting users in the past two hours. We hope that this issue is getting resolved. 🙏 https://status.hospitable.com/incident/790013 Mon, 08 Oct 2018 19:17:21 -0000 https://status.hospitable.com/incident/790013#1c04ff6080998a8d26ff7ede3ed1ae6fdabf4c6fcc5615272663b39a5864305a The issue is still occurring. We have documented several cases where the tokens that are voided in appearance by Airbnb can still be affected a few minutes later. We hope this bug with Airbnb will be resolved shortly. Users affected are still directed to reconnecting their Airbnb accounts directly on the Connected accounts page: https://app.smartbnb.io/account/channels. https://status.hospitable.com/incident/790013 Mon, 08 Oct 2018 09:04:36 -0000 https://status.hospitable.com/incident/790013#55a240e2aedefb1a1eb8f8218dc74d2e4e3d7d2b989345e372b3c908f82a6e20 We have received reports of Airbnb accounts getting disconnected without apparent cause (such as a change of password). Airbnb no longer recognize the authentication token, causing the disconnection of the Airbnb account on Smartbnb. There is however no issue when requesting a new authentication token. Users affected are directed to reconnecting their Airbnb accounts directly on the Connected accounts page: https://app.smartbnb.io/account/channels. Airbnb will provide a new authentication token and the Smartbnb account will be rebooted. https://status.hospitable.com/incident/790012 Sun, 16 Sep 2018 00:47:32 -0000 https://status.hospitable.com/incident/790012#1e5672e8276303aba810056d144339b2709e8ebe95423528b43179290843c7b0 This incident has been resolved. https://status.hospitable.com/incident/790012 Sat, 15 Sep 2018 18:59:02 -0000 https://status.hospitable.com/incident/790012#1d28bee19e0e67d37515f0f71a71af64edf42c71b6990d7eb0991b6d8380e4bc A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790012 Sat, 15 Sep 2018 18:52:56 -0000 https://status.hospitable.com/incident/790012#04c79da4629fba8fc98b2558dda167c89f4d7adf27314ae730756628df64f2bc A temporary fix to this issue is currently being deployed. https://status.hospitable.com/incident/790012 Sat, 15 Sep 2018 18:51:27 -0000 https://status.hospitable.com/incident/790012#d67324122d93427706da348e2b58a1f1965eee60b62647a0a8d30f85f7ff9cb0 We have suspended all jobs related to Airbnb reservations (Reservations, Team, Reviews). Pending jobs will be processed once a fix is released. https://status.hospitable.com/incident/790012 Sat, 15 Sep 2018 18:29:26 -0000 https://status.hospitable.com/incident/790012#32c0417fa22f0d521b6039d6b7891094411d97b2dae1490685beddd6c3278627 We are investigating an incident on Airbnb's API returning apparently random pointers to conversations. This is limiting our ability to generate messages for the Reservations flow, as Airbnb is not returning a reliable conversation to send messages to. https://status.hospitable.com/incident/790011 Thu, 13 Sep 2018 15:03:22 -0000 https://status.hospitable.com/incident/790011#66b2aa7973a0ad16267b256c9c35d90ce1cf94df68b6f24f7027c316a2ab5274 This incident has been resolved. https://status.hospitable.com/incident/790011 Thu, 13 Sep 2018 14:31:29 -0000 https://status.hospitable.com/incident/790011#267b50047cc2c553ada09299cb5093bd6beb99c4fc790baaa96d1f640a6964ef Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790010 Sat, 08 Sep 2018 08:31:17 -0000 https://status.hospitable.com/incident/790010#9b8db367ff7ce1410446236084ff985eb22abe2825ac83c87b361b6f0b06af84 This incident has been resolved. https://status.hospitable.com/incident/790010 Sat, 08 Sep 2018 08:29:57 -0000 https://status.hospitable.com/incident/790010#132f9df88d96000993b6cbeac53f0b4bc00cd8e01b380921293fc80cec3eae06 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790009 Tue, 28 Aug 2018 16:24:21 -0000 https://status.hospitable.com/incident/790009#a5c5e12ad19c2530241384638b13d12948898e20fae4314996f2f17d41c09e16 This incident has been resolved. https://status.hospitable.com/incident/790009 Tue, 28 Aug 2018 16:19:10 -0000 https://status.hospitable.com/incident/790009#04c458b8cd5f5a706d0dd0a41f5122adf8ba11a4ec672ac8d80f2b5e856212e1 The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790009 Tue, 28 Aug 2018 16:13:38 -0000 https://status.hospitable.com/incident/790009#dcfd8acb052aeb12d2d8b0288e12fdef8a5256bcf90647ee9e5f598a02cd4209 We are currently investigating this issue. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 18:29:24 -0000 https://status.hospitable.com/incident/790008#cac900e507b46aff70e2d1003a03bb4d4e75c9859b077f5ed2df9f331e5c1b2d The issue seems to have been caused by an issue with the core switch of our datacenter with our cloud service provider. We are still monitoring the activity but we are no longer seeing this issue. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 18:29:24 -0000 https://status.hospitable.com/incident/790008#cac900e507b46aff70e2d1003a03bb4d4e75c9859b077f5ed2df9f331e5c1b2d The issue seems to have been caused by an issue with the core switch of our datacenter with our cloud service provider. We are still monitoring the activity but we are no longer seeing this issue. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 18:29:24 -0000 https://status.hospitable.com/incident/790008#cac900e507b46aff70e2d1003a03bb4d4e75c9859b077f5ed2df9f331e5c1b2d The issue seems to have been caused by an issue with the core switch of our datacenter with our cloud service provider. We are still monitoring the activity but we are no longer seeing this issue. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 18:29:24 -0000 https://status.hospitable.com/incident/790008#cac900e507b46aff70e2d1003a03bb4d4e75c9859b077f5ed2df9f331e5c1b2d The issue seems to have been caused by an issue with the core switch of our datacenter with our cloud service provider. We are still monitoring the activity but we are no longer seeing this issue. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 15:55:02 -0000 https://status.hospitable.com/incident/790008#0db9b9116841c09130df13cc0403541c485a04477dc768477d319724ed6da834 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 15:55:02 -0000 https://status.hospitable.com/incident/790008#0db9b9116841c09130df13cc0403541c485a04477dc768477d319724ed6da834 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 15:55:02 -0000 https://status.hospitable.com/incident/790008#0db9b9116841c09130df13cc0403541c485a04477dc768477d319724ed6da834 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 15:55:02 -0000 https://status.hospitable.com/incident/790008#0db9b9116841c09130df13cc0403541c485a04477dc768477d319724ed6da834 A fix has been implemented and we are monitoring the results. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 14:42:28 -0000 https://status.hospitable.com/incident/790008#73dd16ba500858255f3622a4d85b29917e6e60cc2111fab0ec65ecd654d0d42a Further investigation is showing the issue is more likely related with our cloud service provider. We have reported the issue and are waiting for their reply. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 14:42:28 -0000 https://status.hospitable.com/incident/790008#73dd16ba500858255f3622a4d85b29917e6e60cc2111fab0ec65ecd654d0d42a Further investigation is showing the issue is more likely related with our cloud service provider. We have reported the issue and are waiting for their reply. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 14:42:28 -0000 https://status.hospitable.com/incident/790008#73dd16ba500858255f3622a4d85b29917e6e60cc2111fab0ec65ecd654d0d42a Further investigation is showing the issue is more likely related with our cloud service provider. We have reported the issue and are waiting for their reply. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 14:42:28 -0000 https://status.hospitable.com/incident/790008#73dd16ba500858255f3622a4d85b29917e6e60cc2111fab0ec65ecd654d0d42a Further investigation is showing the issue is more likely related with our cloud service provider. We have reported the issue and are waiting for their reply. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 14:06:34 -0000 https://status.hospitable.com/incident/790008#800af623c55db69eda536fadd717a097df93db3c59ae85800e6a2fcd9d963231 We are continuing to monitor the situation in relation with connection timeouts. https://status.hospitable.com/incident/790008 Mon, 27 Aug 2018 12:52:17 -0000 https://status.hospitable.com/incident/790008#b68103aeb15175cacb50c24e6ebb6bdc1367bdad7b58b9ca2cc928eaa25d3a8a Airbnb is currently experiencing a high rate of connection timeouts. We are monitoring the situation accordingly. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790007 Mon, 27 Aug 2018 12:38:10 -0000 https://status.hospitable.com/incident/790007#94ce90a4851152aa9be44069c2002b63c25d3216162a5d75b48629ba835b37c1 This incident has been resolved. https://status.hospitable.com/incident/790007 Mon, 27 Aug 2018 12:34:18 -0000 https://status.hospitable.com/incident/790007#7640980042f69b89723566af3ed253a9cbf30b7a4ce80c7ea538b452339f4adb The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790006 Fri, 24 Aug 2018 20:08:32 -0000 https://status.hospitable.com/incident/790006#bcd370d09b1fdb4de5faaed0eaedcf12c25dd7263da93110ece94fc0881f7313 This incident has been resolved. https://status.hospitable.com/incident/790006 Fri, 24 Aug 2018 19:03:28 -0000 https://status.hospitable.com/incident/790006#101eb32fe657c5210ecf3d88159617103d48ed7844cf819a3b1513d31ae2f254 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790005 Fri, 24 Aug 2018 14:28:33 -0000 https://status.hospitable.com/incident/790005#18a8febb49ab3c55356c757fa18fc945cb8d6511e447ec3ab5cce57f1988a0fa This incident has been resolved. https://status.hospitable.com/incident/790005 Fri, 24 Aug 2018 14:20:59 -0000 https://status.hospitable.com/incident/790005#6cf15966b8cb22b55fa886bd272e3133fe493af655e0ed4786efba9e7c5cb755 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790004 Wed, 22 Aug 2018 23:57:52 -0000 https://status.hospitable.com/incident/790004#a27f9a5f896fbf49a04972e5585c9022db4afee1d033b990df26b4ed393126bc This incident has been resolved. https://status.hospitable.com/incident/790004 Wed, 22 Aug 2018 23:48:05 -0000 https://status.hospitable.com/incident/790004#e9ce486f20944e2ff573394845b9e611e7c92cf021f72654c7991d4e75aed6c3 We have received reports of replication lag between the backend database cluster and the web application. We have identified the root cause of the issue and the lag is now quickly resorbing. We are monitoring the situation. https://status.hospitable.com/incident/790003 Wed, 22 Aug 2018 07:44:12 -0000 https://status.hospitable.com/incident/790003#7c261269424987e53caac47c292d88415d0ee1133f039b13b33728a63c066183 This incident has been resolved. https://status.hospitable.com/incident/790003 Wed, 22 Aug 2018 07:44:12 -0000 https://status.hospitable.com/incident/790003#7c261269424987e53caac47c292d88415d0ee1133f039b13b33728a63c066183 This incident has been resolved. https://status.hospitable.com/incident/790003 Wed, 22 Aug 2018 06:12:28 -0000 https://status.hospitable.com/incident/790003#a9980efad150fcfa3700ad1dcf00c818006885ae8585a039cd66e56a4e0ca04f Our cloud service provider is currently upgrading core networking equipment to improve performance and reliability for our datacenter location. This is currently causing increased latency and intermittent timeouts on our landing page, web application and backend operations. We are monitoring the consequences of this maintenance. https://status.hospitable.com/incident/790003 Wed, 22 Aug 2018 06:12:28 -0000 https://status.hospitable.com/incident/790003#a9980efad150fcfa3700ad1dcf00c818006885ae8585a039cd66e56a4e0ca04f Our cloud service provider is currently upgrading core networking equipment to improve performance and reliability for our datacenter location. This is currently causing increased latency and intermittent timeouts on our landing page, web application and backend operations. We are monitoring the consequences of this maintenance. https://status.hospitable.com/incident/790002 Fri, 10 Aug 2018 17:48:18 -0000 https://status.hospitable.com/incident/790002#3d1eb9beebe748fac398a7eb8075c9e37796ba8b08f2f4092b22e2bedc9a8099 This incident has been resolved. https://status.hospitable.com/incident/790002 Fri, 10 Aug 2018 17:21:41 -0000 https://status.hospitable.com/incident/790002#88b3bec77adfdea03b11c09f4468ef271b7eacebe4ae317066a8859734bc62a6 In relation with the earlier incident (https://status.smartbnb.io/incidents/lgx2gs4cqvvj) we have found that user sessions are currently down for Airbnb, returning either 503 or 500 errors. This indicates a server error with Airbnb. This is affecting our ability to retrieve all details for listings (in particular the link to the iCal feed), for account details (in particular finding if the host requires ID verification as part of their hosting requirements), and affect certain features in relation with reviews (such as the ability to detect if a guest has left a review, or the ability to capture a new review in certain scenarios). We are monitoring the situation and will change the status of this incident based on Airbnb's response. https://status.hospitable.com/incident/790001 Fri, 10 Aug 2018 17:09:09 -0000 https://status.hospitable.com/incident/790001#cfcac600c8b701a38e3aa4650231fdc1c082bb84574bed3234e50ee41888c210 This incident has been resolved. https://status.hospitable.com/incident/790001 Fri, 10 Aug 2018 16:49:27 -0000 https://status.hospitable.com/incident/790001#3773f196021cf91c8795859fbe9db3329dab6556eef7bdb18e57247604332c4d The issue has been identified and a fix is being implemented. https://status.hospitable.com/incident/790001 Fri, 10 Aug 2018 16:41:33 -0000 https://status.hospitable.com/incident/790001#e957f56b8289bb03b1379832a5af46c0b87f60a51d1a9fc82734531456636d71 We have suspended the account update while we are investigating the issues. All components, like Messaging, are working as expected. https://status.hospitable.com/incident/790001 Fri, 10 Aug 2018 16:35:44 -0000 https://status.hospitable.com/incident/790001#d2f08a9cdd6c18994ffd3c4087809346a1ce1bf13b5f9820f92d96c9244ea902 Airbnb is currently experiencing an elevated rate of API errors related to the Airbnb account update. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/790000 Wed, 08 Aug 2018 19:07:42 -0000 https://status.hospitable.com/incident/790000#9ba4640979df3bbeaca7ebab8f9de1843da64b28c96a2976bdc23e096d9c8213 This incident has been resolved. https://status.hospitable.com/incident/790000 Wed, 08 Aug 2018 19:06:04 -0000 https://status.hospitable.com/incident/790000#fb3da06024d6ba0124c94c569ebc984bc9e5326901881267059435ace8b7971e We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790000 Wed, 08 Aug 2018 19:00:21 -0000 https://status.hospitable.com/incident/790000#67860a074143ffdde76ce59d92b3280d1672839fddbbd519be7a293f5d46862a We are continuing to monitor for any further issues. https://status.hospitable.com/incident/790000 Wed, 08 Aug 2018 18:59:27 -0000 https://status.hospitable.com/incident/790000#57ece7b688e083b127ae72aaf68fdaa594fea6e4b7f760cdf6bbbde8f565fd25 Scheduled messages (Reservations or Team flows) will be delayed as Airbnb is currently not stable enough to ensure delivery. Messages will be delivered once Airbnb is back to a normal performance. https://status.hospitable.com/incident/790000 Wed, 08 Aug 2018 18:48:47 -0000 https://status.hospitable.com/incident/790000#4df9afb82e0b1c280ab198e47b96884cc9b47fbd1a2c686e23992c2899f827e5 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789999 Mon, 06 Aug 2018 17:24:15 -0000 https://status.hospitable.com/incident/789999#59d2f951d46976471bf61f76b2bd6e014324f742eb8e81f420e6cc4fd9492620 This incident has been resolved. https://status.hospitable.com/incident/789999 Mon, 06 Aug 2018 14:19:52 -0000 https://status.hospitable.com/incident/789999#d2ba553db92d8a9750a752cf0cf18f3492c002dda9cf809a7aee4f5b973ae97a Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789996 Mon, 06 Aug 2018 12:33:38 -0000 https://status.hospitable.com/incident/789996#26b66d102acae50eb409f3a86f8d7a9c3fdd350e94d14b3e1529f02db1ba0b73 This incident has been resolved. https://status.hospitable.com/incident/789996 Mon, 06 Aug 2018 12:29:51 -0000 https://status.hospitable.com/incident/789996#e850931613454cd7d483587530f03433eda1eb5c083ef2df5c9a2ed17bd368d0 The issue will soon be solved as the backlog is now 3% of the original capacity. All scheduled messages will then be sent, and all reservations during the lag will be processed accordingly. https://status.hospitable.com/incident/789996 Mon, 06 Aug 2018 11:55:44 -0000 https://status.hospitable.com/incident/789996#6ec9ecf6033df500a4d307da30027d536ed4b92a558e1bbe9bbc774e7c718a21 We are still experiencing a delay with scheduled messages for the Reservations flow (check-in or check-out instructions sent to guests) which is now a third of what it was an hour ago. https://status.hospitable.com/incident/789998 Mon, 06 Aug 2018 10:39:37 -0000 https://status.hospitable.com/incident/789998#9ba6ebf8f087e04e7e92a7b04aa9ff1d0f5c5d64e7dc3ab244b5ed312328eff3 This incident has been resolved. https://status.hospitable.com/incident/789998 Mon, 06 Aug 2018 10:34:44 -0000 https://status.hospitable.com/incident/789998#2280b2c62d46fde63a91af7e31020e5db3e29f15b929ebb16933d24fd842884e Our backend operations are resuming as Airbnb is more stable. https://status.hospitable.com/incident/789998 Mon, 06 Aug 2018 10:32:13 -0000 https://status.hospitable.com/incident/789998#7dbba74fddd3a0f59b788a2a022f5bacbdbc86526dd8358a217efa3d42cb6bd5 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789997 Mon, 06 Aug 2018 10:19:17 -0000 https://status.hospitable.com/incident/789997#15091ad5cfc7c594d0dd2787ac411f96cdabd644fd483c5b24c600f6a48fe078 This incident has been resolved. https://status.hospitable.com/incident/789997 Mon, 06 Aug 2018 10:10:03 -0000 https://status.hospitable.com/incident/789997#0fcc6668f9195d7cb9a3c05b7ddfd11231e4339f023c2b16f0a3c592a9276467 We are continuing to monitor for any further issues. https://status.hospitable.com/incident/789997 Mon, 06 Aug 2018 10:05:16 -0000 https://status.hospitable.com/incident/789997#1122a4e08d1747afc0391815435062e10f4190af7f0baffc5f335639907bfc2f Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789996 Mon, 06 Aug 2018 09:44:49 -0000 https://status.hospitable.com/incident/789996#d49368817df5c96b97aa693e6e1a2ba6f3f8efcefec64cf8078b5341c1e01e60 We have identified a delay in the processing of scheduled messages for the Reservations flow (check-in or check-out instructions sent to guests). We are monitoring the situation and are adding more resources. https://status.hospitable.com/incident/789995 Sun, 05 Aug 2018 15:46:30 -0000 https://status.hospitable.com/incident/789995#4815f8e07dadef9a4c212d9009c14f2fca830a7c9a6efc88ad9a424a372a6a50 This incident has been resolved. https://status.hospitable.com/incident/789995 Sun, 05 Aug 2018 15:41:38 -0000 https://status.hospitable.com/incident/789995#5c9739fedfce3934d455999f147a3782b7fdd7ab1859a5fb949da02cee0fbb21 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789994 Sun, 05 Aug 2018 13:47:59 -0000 https://status.hospitable.com/incident/789994#d3751aac6b1055a16e419e93aec65c1562019a60e1f860a8aaef65c29f5ece57 This incident has been resolved. https://status.hospitable.com/incident/789994 Sun, 05 Aug 2018 13:30:09 -0000 https://status.hospitable.com/incident/789994#7952ae5cb733d8c61669024cb23b7f8fc0b5e0109ccb1374a8226c975ebe6e55 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789993 Sat, 04 Aug 2018 17:26:07 -0000 https://status.hospitable.com/incident/789993#c37579376475ec60e16db85fe461e2041ff424566d4bfe07c7293f0aebfcbf8e This incident has been resolved. https://status.hospitable.com/incident/789993 Sat, 04 Aug 2018 17:23:37 -0000 https://status.hospitable.com/incident/789993#f64fa63b2e00256c04262c7d08df6071b768719cd0ef86b38a8735a67472569d Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789992 Sat, 04 Aug 2018 10:40:54 -0000 https://status.hospitable.com/incident/789992#df8053fd337bd8a9998e489fe00f7b37881c86070d12497bcc198ef759ae3ec1 Maintenance completed https://status.hospitable.com/incident/789992 Fri, 03 Aug 2018 09:12:00 -0000 https://status.hospitable.com/incident/789992#bdd89683adbcd1e8b0f7d935e3ac4f549ceec2720dd7a17ca95d0269860dc250 Our servers will be undergoing maintenance during that time. The impact on our operations should be minimal, but it is possible our web application and backend operations may be unavailable during the deployment. https://status.hospitable.com/incident/789991 Wed, 01 Aug 2018 19:14:09 -0000 https://status.hospitable.com/incident/789991#05bb22a5ac040aa8eff247ea91ea1adb60075e9fedb890de4c9fdf7436428c33 This incident has been resolved. https://status.hospitable.com/incident/789991 Wed, 01 Aug 2018 18:55:11 -0000 https://status.hospitable.com/incident/789991#695a2aefe28f8d7114ea2cec6dca01d2755ecb0af42a96ea27f12c6e286832ae Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 18:20:03 -0000 https://status.hospitable.com/incident/789990#572ce9623cf31ca692be51224b49de4cda8285a79f9fa27cfefd00ea74693bd1 This incident has been resolved. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 17:37:16 -0000 https://status.hospitable.com/incident/789990#94d1f3c036ba1fadfeda84d6eefbaf175e9d5d013a26f1879c782a846834592c We are continuing to monitor for any further issues. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 17:36:25 -0000 https://status.hospitable.com/incident/789990#2df9ff5c51291f76387aac9e9d3d03579d480ee4a1e0a7aa98889e9168da2aec Our operations are progressively resuming again. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 17:29:36 -0000 https://status.hospitable.com/incident/789990#82a572b7f65dbe423c6592a86f607d19b4c2bba3bd9aab3795127db3848022bb Airbnb is now returning server errors again. All our backend operations are suspended. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 16:03:58 -0000 https://status.hospitable.com/incident/789990#822397920f1bce8008edc1d31c27b73c15defd2b8608b1f6ddc250e9ef8585bf Our backend operations have resumed. We are closely monitoring the situation. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 15:56:58 -0000 https://status.hospitable.com/incident/789990#b6b30289d10944264baf8cadb266d6255ff6a4e520c4eee9a387bd9ebe10454f Airbnb is unfortunately not stable enough at this point to reboot our operations. We keep monitoring the situation. All operations will resume once Airbnb is stable again. Scheduled messages (under the Reservations or the Team) flow will be delayed accordingly. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 15:53:13 -0000 https://status.hospitable.com/incident/789990#11f385d52079a6b2d7a022dcf2ba709acb500b55de60f16e74b293a50c8c1933 Our operations will progressively resume. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 15:35:33 -0000 https://status.hospitable.com/incident/789990#916e288dacce06b99dff12a393726778255c6b63099871e5549ffdd6d6910392 Airbnb is now returning server errors. All our backend operations are suspended. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 15:01:23 -0000 https://status.hospitable.com/incident/789990#577ac7161ff71496afb3082c1baaf91cf8ec0a3b6b0b525792c5a45f3659086a Operations are resuming progressively. Scheduled messages (under the Reservations or the Team) flow will be delayed accordingly. https://status.hospitable.com/incident/789990 Tue, 31 Jul 2018 14:58:16 -0000 https://status.hospitable.com/incident/789990#f9f85c8bf675ed3149ede84033f05f75dbb243784652dda58aa925d02bbc5628 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789989 Mon, 30 Jul 2018 16:54:32 -0000 https://status.hospitable.com/incident/789989#bb8f8fadad674ea6777afb58a5fdfbf4d0a8224f794a0a424aff5b626377a4e6 This incident has been resolved. https://status.hospitable.com/incident/789989 Mon, 30 Jul 2018 16:54:32 -0000 https://status.hospitable.com/incident/789989#bb8f8fadad674ea6777afb58a5fdfbf4d0a8224f794a0a424aff5b626377a4e6 This incident has been resolved. https://status.hospitable.com/incident/789988 Mon, 30 Jul 2018 16:54:28 -0000 https://status.hospitable.com/incident/789988#9bd9046239f28125ba8709d745557e8d371a4a23bb61c9cbd35915189289f68e This incident has been resolved. https://status.hospitable.com/incident/789988 Mon, 30 Jul 2018 16:17:00 -0000 https://status.hospitable.com/incident/789988#2217cd5bc03d53ee6138e26136b76b73cf9cbc400aea488a7ef6c39b10f19c57 Our backend operations are resuming progressively. https://status.hospitable.com/incident/789988 Mon, 30 Jul 2018 16:11:37 -0000 https://status.hospitable.com/incident/789988#b6bfd707c3e05a2254c1e571b0cd95fcbec5424cea258e6c6953fc7a3cf4890b We are continuing to monitor for any further issues. https://status.hospitable.com/incident/789989 Mon, 30 Jul 2018 16:07:56 -0000 https://status.hospitable.com/incident/789989#5fa932f27edf32275b6f4f3c7c7a04d2a729563abace5fc7ab25512e025889c7 The situation seems to have been resolved. We are closely monitoring the situation. https://status.hospitable.com/incident/789989 Mon, 30 Jul 2018 16:07:56 -0000 https://status.hospitable.com/incident/789989#5fa932f27edf32275b6f4f3c7c7a04d2a729563abace5fc7ab25512e025889c7 The situation seems to have been resolved. We are closely monitoring the situation. https://status.hospitable.com/incident/789988 Mon, 30 Jul 2018 16:07:08 -0000 https://status.hospitable.com/incident/789988#4b1b0392393896da3857d578c10a3f9c091faedb08f303bfd2f77611c48affd3 Our backend operations are resuming progressively. https://status.hospitable.com/incident/789988 Mon, 30 Jul 2018 16:01:35 -0000 https://status.hospitable.com/incident/789988#df42d3200aaa965c0a06a667920f0de4954827ad29857fc95f85e76585c3f923 As a consequence of this issue scheduled messages are being delayed. They will be attempted again once the infrastructure is stable. https://status.hospitable.com/incident/789989 Mon, 30 Jul 2018 15:59:49 -0000 https://status.hospitable.com/incident/789989#61f5063b3ec8ad445f813c7e4bf03cfa02dac7ab3a9ee5109ca59041397cdf72 We are investigating networking issues in relation with our datacenter. https://status.hospitable.com/incident/789989 Mon, 30 Jul 2018 15:59:49 -0000 https://status.hospitable.com/incident/789989#61f5063b3ec8ad445f813c7e4bf03cfa02dac7ab3a9ee5109ca59041397cdf72 We are investigating networking issues in relation with our datacenter. https://status.hospitable.com/incident/789988 Mon, 30 Jul 2018 15:37:57 -0000 https://status.hospitable.com/incident/789988#4a78119f64ad6a2c80aa99f105a6031f115c4853a60579baf2b81bd6f4ee4104 Airbnb is returning intermittent errors. We are adapting our operations accordingly. Delays may occur for all Messaging operations. https://status.hospitable.com/incident/789988 Mon, 30 Jul 2018 15:12:14 -0000 https://status.hospitable.com/incident/789988#c7045d6c8a70627a037434b8f6f5d56ed98bfac90836b33c8645f08238f3929d Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789987 Fri, 27 Jul 2018 16:55:44 -0000 https://status.hospitable.com/incident/789987#0d19abd832eda454e872805faf4fdf3ea021bf1987de60cfedf0380b665b3d17 This incident has been resolved. https://status.hospitable.com/incident/789987 Fri, 27 Jul 2018 16:51:24 -0000 https://status.hospitable.com/incident/789987#569c18c72cd0f2e8bfb7c09e3c95668db00a86339c912870974eb4c1a58b4bd4 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/789987 Fri, 27 Jul 2018 15:06:50 -0000 https://status.hospitable.com/incident/789987#a3dba45038c7432c11cd76ae9664f8737d813cceb33f25f43d7717a7fc2547a7 Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We have suspended our backend operations, until Airbnb is stable again. https://status.hospitable.com/incident/789986 Fri, 27 Jul 2018 11:13:44 -0000 https://status.hospitable.com/incident/789986#be2f8120625f70f5b35cd3d61161c34710a17f748f184a0651bd56177e2a7351 This incident has been resolved. https://status.hospitable.com/incident/789986 Fri, 27 Jul 2018 11:10:39 -0000 https://status.hospitable.com/incident/789986#54df5b6b4aededcbff3645fb37a34be4bbc9caae0efbc6fa7739b3b0c54b78a3 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789985 Thu, 26 Jul 2018 21:50:59 -0000 https://status.hospitable.com/incident/789985#6af5596b9338e0314f7fbe8c64caed516fee0efdb7921bfa8d933e398fec9cfa This incident has been resolved. https://status.hospitable.com/incident/789985 Thu, 26 Jul 2018 21:49:02 -0000 https://status.hospitable.com/incident/789985#98e71e585e7f3f9780f8eed8c2b1b127d7241cf4aaabb26b2a4ffd7af537ce90 The incident seems to be limited in scope at this point. We are progressively re-activating some of our operations. https://status.hospitable.com/incident/789985 Thu, 26 Jul 2018 21:45:39 -0000 https://status.hospitable.com/incident/789985#832e377c7a976406833d43d43d700b8542b9f637c7c07c779471a290587f9828 Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We have suspended our backend operations, until Airbnb is stable again. https://status.hospitable.com/incident/789984 Wed, 25 Jul 2018 17:55:59 -0000 https://status.hospitable.com/incident/789984#d2e486a284cfcd99e25fd3492fad95162cfbe9db6e916345371abadb2e7bae68 This incident has been resolved. https://status.hospitable.com/incident/789984 Wed, 25 Jul 2018 17:51:34 -0000 https://status.hospitable.com/incident/789984#1163483aabd333af9a7bfbe9709d1b82267d214a30a6b72f147d79b317e02f1c We are continuing to monitor for any further issues. https://status.hospitable.com/incident/789984 Wed, 25 Jul 2018 17:49:56 -0000 https://status.hospitable.com/incident/789984#727f08e70013f982a020aa37579dfa6f6bbeea047b8427dc21ebf28412a0e7aa Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789983 Tue, 24 Jul 2018 18:11:16 -0000 https://status.hospitable.com/incident/789983#cee53c6f377926d1e85c206e9776a5076d6a40a1697cb485879e4f562174e4ae This incident has been resolved. https://status.hospitable.com/incident/789983 Tue, 24 Jul 2018 18:05:58 -0000 https://status.hospitable.com/incident/789983#00fb0bcb330a11bddfd2414544cd126edb62aec7924a382016d9c7060491fdac Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 13:30:47 -0000 https://status.hospitable.com/incident/789982#69a3743dc2024ab810299e506bb2787b080674e7cc9e02df1763a4aa3ec3087c The incident has been resolved by our email service provider. Emails are being sent by Smartbnb, including the backlog of team messages. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 12:49:34 -0000 https://status.hospitable.com/incident/789982#9fef6f2052c85ff838e5b30200df78d6fc39eeccc08542a874f3d1d3dbaf94b9 Some emails are now being sent again. We are waiting for the service to be consistent to reactivate the Reviews and Team flows. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 12:46:23 -0000 https://status.hospitable.com/incident/789982#5a212f9d6b2c9d3ecc8eb9fb7cc3693fb21f1d520142dc02ad5e02cb9fabc95e Our email service provider announced they have identified the cause of the issue and currently working on a fix. No ETA at the moment. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 12:17:13 -0000 https://status.hospitable.com/incident/789982#dbe9d5b3aaf76fcaa09cf024bbf26eb95e77c8f642b372708208271f26a6676f The incident is still ongoing while our email service provider is investigating the issue. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 11:49:22 -0000 https://status.hospitable.com/incident/789982#f75a0af316646fe17575be27df159b67e54a091bf01bc0d33af82c358e9adf47 The incident is still ongoing while our email service provider is investigating the issue. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 11:40:04 -0000 https://status.hospitable.com/incident/789982#6980696809d1095492655601c8647baa3af200be6e1ed674432a5badd2b3e20b To mitigate the impact of this incident, we have suspended the Reviews and Team flows. Those will be processed as soon as the issue is resolved. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 11:25:26 -0000 https://status.hospitable.com/incident/789982#3dbcdbe693a8df96e38c2cf5dd51c7eaa4782fa7d830a092e4f18ab0c1915143 Our email service provider is investigating the issue: http://status.mailgun.com/incidents/5jz5w33sx2qv Until the incident is resolved, this means Smartbnb is not sending emails, for example for messages prepared or reviews being captured. We advise our customers to check the details of their Smartbnb account activity directly on the dashboard and Messaging's Command Center. https://status.hospitable.com/incident/789982 Fri, 13 Jul 2018 11:03:02 -0000 https://status.hospitable.com/incident/789982#6e9053aa98404d8ee2b7b3e01584e8dd6492de36be149045d65ae59ba03558ac Our email service provider Mailgun is currently experiencing technical issues. Some emails may be skipped. https://status.hospitable.com/incident/789981 Wed, 11 Jul 2018 16:18:36 -0000 https://status.hospitable.com/incident/789981#7080c821be72b452a3051b1efc4383ad77052ea444f322aa29ca34463161f8d4 This intermittent issue with Airbnb has been resolved. Backend operations have resumed accordingly while we are still monitoring. https://status.hospitable.com/incident/789981 Wed, 11 Jul 2018 16:07:14 -0000 https://status.hospitable.com/incident/789981#06607559785e9a928c3587b5201a483e5af4aacb8717556c4db853dd304a63b3 While we are investigating an issue in relation with SSL handshake errors, we have re-enabled some backend operations in a limited capacity. This includes messages sent under the Events and Reservations flows. https://status.hospitable.com/incident/789981 Wed, 11 Jul 2018 16:04:08 -0000 https://status.hospitable.com/incident/789981#8c188057ca929c4dd88e7abccde2e024ddd5ae72e2b6bb7761535553eda63197 Airbnb is currently experiencing an elevated rate of errors in relation with SSL/TLS. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. All our backend operations are currently stopped. https://status.hospitable.com/incident/789980 Fri, 06 Jul 2018 18:19:07 -0000 https://status.hospitable.com/incident/789980#0b5b50d27133ccd3b92e54f66dc902423b2fbc508edfac41c8efc79304bf012b This incident has been resolved. https://status.hospitable.com/incident/789980 Fri, 06 Jul 2018 17:46:05 -0000 https://status.hospitable.com/incident/789980#7b0c3ad71e8bffde58c2031eff79da7249d521556e98f2b4acd3290a4b4c284e Smartbnb's backend operations have resumed. Airbnb seems to have briefly experienced an authentication failure, similar in nature to Monday's incident. We are monitoring the situation. Affected users can now re-authenticate their Airbnb account on their Connected accounts page: https://app.smartbnb.io/account/channels. https://status.hospitable.com/incident/789980 Fri, 06 Jul 2018 17:24:46 -0000 https://status.hospitable.com/incident/789980#ab6aa220c43092b96a813702a7a28d6f8a74bad30a678c7cb0784682f12885d1 Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We have suspended our backend operations, until Airbnb is stable again. https://status.hospitable.com/incident/789979 Tue, 03 Jul 2018 15:35:15 -0000 https://status.hospitable.com/incident/789979#fc4d07e11ccc04d2a4023a69fcec3ce7119627d9138c67caca18e313806cf795 Maintenance completed https://status.hospitable.com/incident/789979 Tue, 03 Jul 2018 15:13:34 -0000 https://status.hospitable.com/incident/789979#cd7db9dd40c88559ea150157fc507c5519a05021c11b76e89bca793e36ecb7e0 We will be undergoing scheduled maintenance during this time. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 13:12:18 -0000 https://status.hospitable.com/incident/789978#4646aa2ce56719ce4c9e27fc1943cc051696e7ace4f6b0ece339701053661b7d This incident has been resolved. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 13:12:18 -0000 https://status.hospitable.com/incident/789978#4646aa2ce56719ce4c9e27fc1943cc051696e7ace4f6b0ece339701053661b7d This incident has been resolved. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 13:00:48 -0000 https://status.hospitable.com/incident/789978#1b7eb3da0375d4fc0b633f3a27f04ec661555d3c704e3f61e76b984b31ece017 The Reservations flow is now back to being operational. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 13:00:48 -0000 https://status.hospitable.com/incident/789978#1b7eb3da0375d4fc0b633f3a27f04ec661555d3c704e3f61e76b984b31ece017 The Reservations flow is now back to being operational. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 12:57:40 -0000 https://status.hospitable.com/incident/789978#0a271b7d57a078f197a99fc4d06e0bdb05f9e2dbc997a57c086b3bbdb7b7d815 Airbnb is back to normal and we have rebooted our Messaging operations. This means inboxes are now being updated and events are being triggered. Our operations will progressively return to normal. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 12:57:40 -0000 https://status.hospitable.com/incident/789978#0a271b7d57a078f197a99fc4d06e0bdb05f9e2dbc997a57c086b3bbdb7b7d815 Airbnb is back to normal and we have rebooted our Messaging operations. This means inboxes are now being updated and events are being triggered. Our operations will progressively return to normal. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 12:51:55 -0000 https://status.hospitable.com/incident/789978#42fafebb9009ce0eb1cf9f7a183ccab5bbbb6827077412b03e387c274cc58418 We are observing a progressive return to normal from Airbnb and are monitoring the situation before resuming all our backend operations. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 12:51:55 -0000 https://status.hospitable.com/incident/789978#42fafebb9009ce0eb1cf9f7a183ccab5bbbb6827077412b03e387c274cc58418 We are observing a progressive return to normal from Airbnb and are monitoring the situation before resuming all our backend operations. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 12:33:43 -0000 https://status.hospitable.com/incident/789978#a22a16c4d8ee64c3bc0cde4a83818454f7b52ba68dfc6df1dc9799706194d959 Airbnb is still unstable at this point in time. We confirm at this point in time the critical failure of all services related to authentication on Airbnb. Airbnb confirmed on Twitter @AirbnbHelp that they are investigating the issue. Although some actions can now be performed with authenticated accounts, the error rate is still well above expectations. Our backend operations remain suspended until Airbnb is stable again. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 12:33:43 -0000 https://status.hospitable.com/incident/789978#a22a16c4d8ee64c3bc0cde4a83818454f7b52ba68dfc6df1dc9799706194d959 Airbnb is still unstable at this point in time. We confirm at this point in time the critical failure of all services related to authentication on Airbnb. Airbnb confirmed on Twitter @AirbnbHelp that they are investigating the issue. Although some actions can now be performed with authenticated accounts, the error rate is still well above expectations. Our backend operations remain suspended until Airbnb is stable again. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 11:53:23 -0000 https://status.hospitable.com/incident/789978#c1adffec89858896f070e490e86734c7682e9fef2a210d15b96f6fedb3f6c700 Airbnb remains unstable at this time and our backend operations remain suspended. At this point in time, it seems the entire Airbnb infrastructure relating to authentication is experiencing critical issues. Users are reporting being unable to log in to Airbnb, with their correct password, and are unable to reset their password either. We are seeing on our site connection timeouts, and aberrant responses from Airbnb. Our backend operations are suspended so as to mitigate the impact of this outage for our users. Users that have been affected, and whose Airbnb accounts have been disconnected, will be recontacted as soon as Airbnb will return to a stable state, so that they can reconnect their Airbnb accounts. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 11:53:23 -0000 https://status.hospitable.com/incident/789978#c1adffec89858896f070e490e86734c7682e9fef2a210d15b96f6fedb3f6c700 Airbnb remains unstable at this time and our backend operations remain suspended. At this point in time, it seems the entire Airbnb infrastructure relating to authentication is experiencing critical issues. Users are reporting being unable to log in to Airbnb, with their correct password, and are unable to reset their password either. We are seeing on our site connection timeouts, and aberrant responses from Airbnb. Our backend operations are suspended so as to mitigate the impact of this outage for our users. Users that have been affected, and whose Airbnb accounts have been disconnected, will be recontacted as soon as Airbnb will return to a stable state, so that they can reconnect their Airbnb accounts. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 11:27:33 -0000 https://status.hospitable.com/incident/789978#f1fcd661c0901cd4815735705e615ea086a90d459a394b5df4c416b3b37d6f53 Our backend operations remain suspended as Airbnb is not stable. Our operations are suspended so as to ensure that your Airbnb account would not be wrongfully disconnected from Smartbnb, and so that all messages can be sent as soon as Airbnb is back to normal. If your Airbnb account has been recently disconnected, you can reconnect it to Smartbnb on https://app.smartbnb.io/account/channels. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 11:27:33 -0000 https://status.hospitable.com/incident/789978#f1fcd661c0901cd4815735705e615ea086a90d459a394b5df4c416b3b37d6f53 Our backend operations remain suspended as Airbnb is not stable. Our operations are suspended so as to ensure that your Airbnb account would not be wrongfully disconnected from Smartbnb, and so that all messages can be sent as soon as Airbnb is back to normal. If your Airbnb account has been recently disconnected, you can reconnect it to Smartbnb on https://app.smartbnb.io/account/channels. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 11:11:14 -0000 https://status.hospitable.com/incident/789978#24205f8db302a9aa4d859f60d2fe70d1b70fa4f039aa820826773c4eaaa19eb3 Our backend operations are still suspended as Airbnb remains unstable. We will provide an update again in 15 minutes. If your Airbnb account has been recently disconnected, you can reconnect it to Smartbnb on https://app.smartbnb.io/account/channels. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 11:11:14 -0000 https://status.hospitable.com/incident/789978#24205f8db302a9aa4d859f60d2fe70d1b70fa4f039aa820826773c4eaaa19eb3 Our backend operations are still suspended as Airbnb remains unstable. We will provide an update again in 15 minutes. If your Airbnb account has been recently disconnected, you can reconnect it to Smartbnb on https://app.smartbnb.io/account/channels. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 10:53:57 -0000 https://status.hospitable.com/incident/789978#3e3058976aee7bb0a983b5275049f51ded8f3f719e8e342d61f2c375c452fb6c Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We have suspended our backend operations, until Airbnb is stable again. https://status.hospitable.com/incident/789978 Mon, 02 Jul 2018 10:53:57 -0000 https://status.hospitable.com/incident/789978#3e3058976aee7bb0a983b5275049f51ded8f3f719e8e342d61f2c375c452fb6c Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. We have suspended our backend operations, until Airbnb is stable again. https://status.hospitable.com/incident/789977 Thu, 28 Jun 2018 22:50:50 -0000 https://status.hospitable.com/incident/789977#87b6383708158be6af9d201099f231eb38b6dfa2415d2bac774d3356b5220d20 Maintenance completed https://status.hospitable.com/incident/789977 Thu, 28 Jun 2018 22:39:18 -0000 https://status.hospitable.com/incident/789977#8b3a86a1080c48b10a4474ffed9efb9ee50263c71a746c7d956c9a1f45c2e85b We will be undergoing scheduled maintenance during this time. https://status.hospitable.com/incident/789976 Wed, 27 Jun 2018 20:15:49 -0000 https://status.hospitable.com/incident/789976#befad611892aa94bf123bdd2a1188773aeadfe5474cb4f1597848971d49bffcb This incident has been resolved. https://status.hospitable.com/incident/789976 Wed, 27 Jun 2018 20:06:52 -0000 https://status.hospitable.com/incident/789976#412a75bc5299840e85c12ed0b78c895d2697fb5423e3eabf6454bb409c6df1fb Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal. https://status.hospitable.com/incident/789975 Wed, 27 Jun 2018 12:09:34 -0000 https://status.hospitable.com/incident/789975#2923cdac5fe331efe2245fc5149fab96b9e7b141a05a3970abef19b83e16ca44 This incident has been resolved. https://status.hospitable.com/incident/789975 Wed, 27 Jun 2018 11:50:18 -0000 https://status.hospitable.com/incident/789975#ff167fdceed95da3c640a5504dd286d6a0c9e514eb7147941956c5592d1d141c Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations for a brief period of time until Airbnb is available again. https://status.hospitable.com/incident/789974 Wed, 27 Jun 2018 03:51:01 -0000 https://status.hospitable.com/incident/789974#563bafc8d6c4835206e3743479cbbd9b597a73b370aada7835356c4f577e90bd This incident has been resolved. https://status.hospitable.com/incident/789974 Wed, 27 Jun 2018 03:28:41 -0000 https://status.hospitable.com/incident/789974#29a74d51e0bb36a8f7b0b962b4911229191146e31ffcee8de39a39979a4999cb Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulty. Since Airbnb is partially unavailable during this time, this may affect our operations for a brief period of time until Airbnb is available again. https://status.hospitable.com/incident/789973 Tue, 26 Jun 2018 21:20:06 -0000 https://status.hospitable.com/incident/789973#a250b4f7fffa7a0e6c8d0796d2f10c0d3d1eedcb253326f9ae10c433a9f9f348 This incident has been resolved. https://status.hospitable.com/incident/789973 Tue, 26 Jun 2018 21:04:41 -0000 https://status.hospitable.com/incident/789973#b23bcbad7655cd411bd71f146d2e8e1268d06fa5c01d858a738078bc2a454b26 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulty. Since Airbnb is partially unavailable during this time, this may affect our operations for a brief period of time until Airbnb is available again. https://status.hospitable.com/incident/789972 Mon, 11 Jun 2018 16:28:10 -0000 https://status.hospitable.com/incident/789972#4d12fa5af1b156f666a73873d13c9ff4a46d8ace771ba3f922c3c4abb8568d7e This incident has been resolved. https://status.hospitable.com/incident/789972 Mon, 11 Jun 2018 15:05:14 -0000 https://status.hospitable.com/incident/789972#33f837ac2d61fe9713547b8fa938eb8f7daf144bd4f26565828484a01b7566c7 We are currently observing a higher than usual error rate when sending messages. Most messages are still being sent without incident. Each message that faced an error from Airbnb triggered an error reporting email ("Oopsie!"). We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing some technical difficulty. Since Airbnb is partially unavailable during this time, this may affect our operations for a brief period of time until Airbnb is available again. https://status.hospitable.com/incident/789971 Sat, 09 Jun 2018 17:57:28 -0000 https://status.hospitable.com/incident/789971#cbeced057f345a2f090cf5dd98b3fc36e75ff14dd1a1eaca034621411a685db9 The incident has been resolved. All capacity has been restored. https://status.hospitable.com/incident/789971 Sat, 09 Jun 2018 17:43:34 -0000 https://status.hospitable.com/incident/789971#5462e0065edf98b2b77b11b4284343bc1c3b254ed73e6ff8e10d2983a17f231e Delays are still possible while the capacity of Airbnb is progressively being restored. https://status.hospitable.com/incident/789971 Sat, 09 Jun 2018 17:22:58 -0000 https://status.hospitable.com/incident/789971#1d7745e39807ca3acb4c664c2023a5d56ecad56c584dae1c0ee2b1c1125a1863 Although Airbnb's infrastructure has limited capacity at the moment, most backend operations have now resumed. Most users may however experience a delay between their Airbnb and Smartbnb inboxes. https://status.hospitable.com/incident/789971 Sat, 09 Jun 2018 17:00:40 -0000 https://status.hospitable.com/incident/789971#73da2d61f1d1345675f7b81ef485df20c1dfdc1cabe4ff08dc0efa19b9f8590f To limit the risk of scheduled messages being aborted, scheduled messages are delayed and will be sent when the incident is resolved. https://status.hospitable.com/incident/789971 Sat, 09 Jun 2018 16:41:28 -0000 https://status.hospitable.com/incident/789971#58990ef148b3458a24f2e7c34596d55a802420019503bd22d672f8d3b615fe50 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing some technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations for a brief period of time until Airbnb is available again. https://status.hospitable.com/incident/789970 Thu, 07 Jun 2018 14:31:06 -0000 https://status.hospitable.com/incident/789970#478d6f23555254c43699ebe990586157325842246542e8650d584e4e553d3634 This incident has been resolved. https://status.hospitable.com/incident/789970 Thu, 07 Jun 2018 14:28:05 -0000 https://status.hospitable.com/incident/789970#07a9ad38e00b90ed6b4f00ddae12ad4405e201c5b8942871d68d2ef696b7332e The fix has been deployed and all operations are resuming. https://status.hospitable.com/incident/789970 Thu, 07 Jun 2018 14:23:02 -0000 https://status.hospitable.com/incident/789970#ac6d705cc4124748401c0b0f11a7d7786e24d6160bb6e0b16e8b204a3ec75350 A new deployment has failed and is causing an interruption of our services. A fix is being deployed. https://status.hospitable.com/incident/789969 Wed, 06 Jun 2018 01:50:57 -0000 https://status.hospitable.com/incident/789969#0e1fb41bd895e9ad92ca8115d4ba66dcb8d7ac6446ef351042c41dc37730c213 This incident has been resolved. https://status.hospitable.com/incident/789969 Tue, 05 Jun 2018 22:22:05 -0000 https://status.hospitable.com/incident/789969#ed4ac25238957973515e20ae1c3cedf59da16be0d19369ddba80c1f57f9179ff An issue has been identified and fixed on one backend server. We are monitoring the situation. https://status.hospitable.com/incident/789969 Tue, 05 Jun 2018 21:57:39 -0000 https://status.hospitable.com/incident/789969#7de6050ea448cee6119f296eee7d279a12c2b1dd891f02a2f53827dfa94fdd7d We are investigating reports that some scheduled messages (under the Reservations flow) are not being sent. We will provide an update within 30 minutes. https://status.hospitable.com/incident/789968 Wed, 23 May 2018 13:37:46 -0000 https://status.hospitable.com/incident/789968#2018e3b142f4f92ae5a6583cfe40a4ddb29ff71359e023b5e336ab8245e4b6ab This incident has been resolved. https://status.hospitable.com/incident/789968 Tue, 22 May 2018 20:03:27 -0000 https://status.hospitable.com/incident/789968#b69eaedae49940f8413ce77232e1514e51e0ed2b0871b5fd09bc5d19bc2be877 It's now possible to accept co-host invitations again. The issue persists regarding co-hosted listings, but affects only a few accounts. https://status.hospitable.com/incident/789968 Tue, 22 May 2018 15:10:27 -0000 https://status.hospitable.com/incident/789968#f8cdee9b008c69535ba77526dd41a671ce23f76d5f7e371eed983a4a7830cf1d A similar issue seem to be affecting co-hosting invitations too. https://status.hospitable.com/incident/789968 Tue, 22 May 2018 14:53:40 -0000 https://status.hospitable.com/incident/789968#076aa8b55719d354ab3281d1a092190351b8ba2d8e70d6a9e4f03d5a823cc480 We have received reports of difficulties to import listings from Airbnb. Airbnb is currently returning permission errors for co-hosted listings, preventing us to import the listing. This may affect our ability to import new Airbnb accounts and new listings, schedule messages and prepare messages. https://status.hospitable.com/incident/789967 Mon, 21 May 2018 17:54:34 -0000 https://status.hospitable.com/incident/789967#742b363739ee2d9c021e21413120f3f7f9c0e846250dcb646bdbd8b4f93cd05e This incident has been resolved. https://status.hospitable.com/incident/789967 Mon, 21 May 2018 17:32:17 -0000 https://status.hospitable.com/incident/789967#3b51efb1319e22778f56064559696fee89d5ba88af2a736bc670bbc2a55eb1c5 Airbnb is currently experiencing an elevated rate of API errors for sending messages. No messages can be sent from Airbnb at the time. We are monitoring the situation. Airbnb has been unstable with a higher than usual rate of 503 errors. This is usually the case whenever Airbnb is under maintenance or is experiencing a technical difficulty. The current issue will affect our operations until Airbnb is available again. https://status.hospitable.com/incident/789966 Fri, 18 May 2018 21:51:09 -0000 https://status.hospitable.com/incident/789966#6be53e14d33949a5ec5121b1c4d97bd072b21251c93d468a53960aea5e989ebd This incident has been resolved. https://status.hospitable.com/incident/789966 Fri, 18 May 2018 21:30:07 -0000 https://status.hospitable.com/incident/789966#3bfacbc44ac8fdc36fca217cbafbe665447dd00e5e935180d3075e9f061fec22 Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation. This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulty. Since Airbnb is partially unavailable during this time, this may affect our operations for a brief period of time until Airbnb is available again. https://status.hospitable.com/incident/789965 Thu, 17 May 2018 11:12:38 -0000 https://status.hospitable.com/incident/789965#276ddf6b15777665699af318cf7096e19b5f78ddcca72a0272c7c9394851a474 This incident has been resolved. https://status.hospitable.com/incident/789965 Thu, 17 May 2018 11:12:27 -0000 https://status.hospitable.com/incident/789965#3fdce1a936fc95c35d5d87cabdb0755ebc812b8705c43d6f7d4aba7fcaf8f485 We are continuing to work on a fix for this issue. https://status.hospitable.com/incident/789965 Thu, 17 May 2018 09:15:32 -0000 https://status.hospitable.com/incident/789965#2c95ca01666f027841276462a2540f786929faadf7f693e2674b50660f55027b Airbnb's API is currently experiencing technical difficulties in providing listing details, returning a "500 server error". As a consequence, the connection of new accounts, the simulation/preparation of messages are currently not possible. https://status.hospitable.com/incident/789964 Mon, 14 May 2018 14:48:48 -0000 https://status.hospitable.com/incident/789964#8218cef57dcb8a215db992dd0dbdd7fc2e47251a160b640791e10026f326fc49 This incident has been resolved. https://status.hospitable.com/incident/789964 Mon, 14 May 2018 14:48:37 -0000 https://status.hospitable.com/incident/789964#c019ebed440449f9620cc7ed415c15df7c009e9c302121bd3551cd9aa79fcc7f All Airbnb accounts have now been recovered and the backlog of events and reservations has been processed. Thanks for your patience and understanding! https://status.hospitable.com/incident/789964 Mon, 14 May 2018 14:02:27 -0000 https://status.hospitable.com/incident/789964#06d3061b49b43430443917179cce2d51cc4aa7564eaf4f72b9c350ab1aa8da95 A fix has been implemented to accelerate the reboot of all affected accounts. Most accounts have been rebooted already, and events have been processed according to user settings. We are monitoring the situation and addressing remaining accounts. https://status.hospitable.com/incident/789963 Mon, 14 May 2018 13:45:00 -0000 https://status.hospitable.com/incident/789963#31df56b0193095cd066fe50c2fbe75d10ab11d0cf624a879af2ed7958faaa47b The backlog has been processed and all new reservations messages are being scheduled and sent without delay. https://status.hospitable.com/incident/789963 Mon, 14 May 2018 13:45:00 -0000 https://status.hospitable.com/incident/789963#31df56b0193095cd066fe50c2fbe75d10ab11d0cf624a879af2ed7958faaa47b The backlog has been processed and all new reservations messages are being scheduled and sent without delay. https://status.hospitable.com/incident/789964 Mon, 14 May 2018 12:53:32 -0000 https://status.hospitable.com/incident/789964#71948b54d9ebd208231173fd0a13aead02e66c74d79f64455a2f610a45fa0048 As a result of the incident 'Delays for scheduling messages' (https://status.smartbnb.io/incidents/hcfmfdzc69rd), the import of Airbnb accounts is currently inactive. This affects new Airbnb accounts being imported into Smartbnb (new users, or additional Airbnb accounts), and Airbnb accounts being rebooted as a result of the failure of our queuing server due to the workload. The issue will be resolved over time, and we are looking into solutions to accelerate the resolution. https://status.hospitable.com/incident/789963 Mon, 14 May 2018 12:40:35 -0000 https://status.hospitable.com/incident/789963#a6c6567b3a67fef27de8066c5d28c569f22a390055f0ec1ce2cd25efd0c2a4f2 We have considerably increased our capacity to solve the backlog of reservations being processed. This is in turn causing incidents on our queuing server. Accounts affected would display for example "Job not found" on the Command Centre. We are investigating possible solutions to restore functionnality for all accounts. https://status.hospitable.com/incident/789963 Mon, 14 May 2018 09:26:06 -0000 https://status.hospitable.com/incident/789963#23f139b545e1e187bfa72daadcad7022b865753a8613e320c65fd00633d6080f We have identified an issue affecting the Reservations flow. This issue is causing delays in scheduling messages from new reservations, or updating the schedule after a rule has been changed or activated. We are adding more resources for this task and are monitoring the issue. https://status.hospitable.com/incident/789963 Mon, 14 May 2018 09:26:06 -0000 https://status.hospitable.com/incident/789963#23f139b545e1e187bfa72daadcad7022b865753a8613e320c65fd00633d6080f We have identified an issue affecting the Reservations flow. This issue is causing delays in scheduling messages from new reservations, or updating the schedule after a rule has been changed or activated. We are adding more resources for this task and are monitoring the issue.